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JAMIE P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Great Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very helpful with both locations.
Ronnie M | First ImpressionsWe had confirmed our reservation TWICE, including the day before our pickup, only to be called an hour before our pickup, and informed that we would have to settle for the next smaller truck because or 26 footer was no longer available. On one hour’s notice, to try to figure out how to make do with 360 cubic feet less was NOT good customer service. Initially, Uhaul had no ideas about how to make things right, or to mitigate the damage. In the end, I was the one who had to suggest the possibility of adding a trailer to the shorter truck, if needed. It turns out we were able to make do with some highly creative packing, and leaving some things behind to be picked up later. I understand that a 26 ft truck WAS available in Helena, about 90 miles away. A uhaul rep suggested we could go there and pick it up. I’d like to suggest, why didn’t Uhaul feel that good customer service and business integrity would have had Uhaul ferrying the truck up so that they could fulfill their contractual obligation to the customer?
John BThe staff are amazing! Professional and positive!
JANET T | First ImpressionsEverything went off without a hitch. POD actually arrived several days early so we were able to have it delivered and unloaded a couple days ahead of due date.
Sharon HThe folks here were so kind, helpful and efficient. I definitely recommend and will not hesitate to use again
LINDA HFantastic customer service. Easy drop off
Timothy HBoth locations were great👍
GLENN CU-Haul container experience moving from IL to MT was easy and the staff at both locations were fantastic. Everything was on time as promised and good arrived safely. Will definitely use again. Military discounts not very clear and did not use however, will press for next time.
Mindy RIt’s never open at the times it’s suppose to be, expensive and can’t even access your belongings at the time it suppose to be open.
Cheyenne P | Overall ExperienceCheck the harness before installation. We were 30 miles away when we went to use it and the pigtail was damaged.
MARY KExcellent!!! Keep up the good work.
Willie R | First ImpressionsEverything has been great since I got my storage unit with uhaul, thank you!
Tylarann G | First ImpressionsWas called the night before saying I needed to go to an entirely different location across town. Wasn't informed that they do not carry the required things like a ball and wiring. Get to the correct location about 2 hrs after I initially scheduled pick up and was then informed that I needed the car wired. Was never asked on the website or received any phone calls prior to this asking so I had no idea. The location then didn't have a working bathroom or printer saying the printer was just low on ink so I was unable to get any physical copies. A man walked in while I was waiting for my car to get wired and hooked up asking to rent a trailer. The employees didn't ask what type of car he drove and it was my dad who had to inform him that his car was unable to pull the trailer because it was back wheel drive. Another man was told that tow bars are unsafe and unrecommended by u haul and yet they were sold in the store
Alyssa KWhen dropping off the individual (Desider sp?) tried to charge me for mileage when it was a one way rental and miles were included. He was rude, lied and told me the GM of the location was not available that day, threatened me with banning me from U-haul permanently. I was admittedly also fired up as a response to him. When I called customer service and the lady there talked to Desider and he said he had already talked to the GM (remember when he said he wasn’t available, there’s the lie) I should not have to make multiple phone calls to return a truck and waste over an hour of my and my family’s time. He even expected me to know what the different colors of key fobs mean, really? I found him very unprofessional, rude, arrogant, disrespectful and clearly incompetent. Again why should I have to make multiple phone calls to do his job for him? This entire experience has left a very poor impression of that location and U-Haul as a whole.
brian dWhile conducting the walk around of the truck it appeared in good working order. However while attempting use the ramp it was missing one of the hooks which prevented us from using the ramp for loading. Additionally once on the highway the alignment was really bad which caused the need to drive with the steering wheel over a quarter turn to the left to keep straight. Lastly the truck violently shook beyond normal large truck shacking. It should be noted I informed the drop off location of these issues and they informed me it was scheduled to be taken to maintenance and that was the reason it was scheduled to be taken to Oregon by me.
JORDAN LFront desk Desiree was knowledgeable friendly and helpful with a good attitude!
desiree s | Overall ExperienceOnly one of the loading bay door's were functional 1 entry door and the exit door were out of order, had to drive in forward and when finished loading or unloading. the exit door was out of order
Edward L | Overall ExperienceIt was frustrating to ask to extend the uhaul 4-6 hours and be told I needed to pay for a whole extra day then get a link asking me (I thought it was asking me what time I was hoping to return the uhaul by) and then have someone call me at that time and ask why I hadn’t returned it yet. I was confused because I had paid for the whole extra day so…..
JENNA FGreat staff, but the 10 ft truck was awful. It was rear wheel drive, and it's winter. I got stuck in the street about times.
JUSTIN GVery good customer service 👏
JOSHUA FDon't need any improvements.
JACOB WThank you! Your staff and is well mannered and very helpful!
NINA L | First ImpressionsGreat customer service! He was really helpful and accommodating!
JOHN Wexpand hours on weekend would be nice. Otherwise no complaints
alart v | Overall ExperienceExcellent staff,always friendly.The building and units always clean.What I really liked was the temperature control faucilty.
Randolph K | Overall ExperienceUsing the app made the process super simple. The speed of the staff with preparing the unit and ease of access made this experience great. 10/10 would/will use again!!
Kenneth D | Overall ExperienceThis was my best experience with this location. Keep up the good work!!
DEBORAH Hafter a 10 hour drive, very short drop off. A pleasure............
MICHAEL BIt wasn’t clean and their were crumbs on the inside, however, it did run well and got us to where we needed to go!
Charles CNot much. The folks here are knowledgeable and provide quick service. I’ve dropped off four trailers at this location and always received excellent service.
CHRISTOPHER MGive a person a break if like you show up a little time time like 6 minutes but other than that it was good 👍
CANDACE KLubricate ratchet strap on auto transport
CHRISTOPHER RMy experience in U-Haul honoring my reservation was awful. Even though I placed my reservation a month in advance, I was notified two days before my move that there was no truck available at my requested pick up location in Great Falls. I was asked to drive 70 miles each way to a different town get the truck I requested. That was unacceptable. Instead, I was given a truck 2x's the size that I needed and had to pay more. Unacceptable. The Great Falls location provided no assistance in finding a solution.
ERIC FVery nice indoor storage buildings with drive-in unloading and loading areas. Plenty of carts available for moving things.
JUDITH D | Overall ExperienceThe staff was super friendly and helpful in helping me pick the right storage unit was not thrilled about the truck being on less than a 1/4 when I picked up from the original pick up location though..... and paying the amount I paid for the rental service
Cody R | First ImpressionsEverything went well untill the unloading bay auyomatic door came down and broke the windshield on my pickup (sensors didn't detect that the pickup was in the doorway). Msnsger Chuck Wells handled the situation nicely
Edward L | First ImpressionsWe had an incident with the automatic door at the indoor unloading bay, it came down with the pickup under the doorand brokethe windshield. Chuck the manager was on top of the situation. U -haul insurance is handling the glass replacement.
EDWARD LKurtis was extremely helpful. You could tell he knew what he was doing. Being my first time renting a car hauler, he explained the features of the equipment and had me hooked up and ready to go in minutes. Kudos
TRAVIS LYour employees did well.
SCOTT WIt could have been cleaner, especially the bathrooms.
Dianna K | Overall ExperienceI would definitely recommend this location of UHAUL, the staff is not only friendly, they are very knowledgeable and helpful. A big plus is dealing with the public while maintaining a high level of professionalism.
Mariah R | Overall ExperienceKeep it up! Excellent service and over the top friendly and helpful staff!
Sandra JEverything was Scheduled through the APP and very easy. We needed to extend the rental for another day, had no problems doing that and rhe money that was needed was promptly returned when the rental was.
NINA SSeemed to be helpful to a degree. They only passed me on to the next guy. I will never use U-Haul again.
TRAVERN SLocation was close to move in site, staff was friendly and helpful.
Casey LI have been waiting for over a week to be contacted back in regards to the issues I called in about. I have resorted to messaging on fb about my issues that they state they can see but no one will call me back. Communication is awful. Not to mention not safe trucks!!!!
STEPHANIE RTruck was dirty and no driver sun visor and driver seat was very hard to move to ajest
YVONNE WNothing to improve on at this time.
KEVIN GChuck helped us out during a very stressful time while we prepared for our final move across state lines. He was helpful, kind, and gracious and navigated my husbands frustration very well. Highly recommend.
BRONWEN NThe team at this location were extremely friendly and helpful. There was an issue with my online reservation that bewildered their system but they worked through it with humor and great attitudes. Really appreciated their efforts.
Neal AThe only reason why I rated this U-Haul Self Storage at 4 stars is because the access hours are the same as the office hours, which is fine, but I hope that this U-Haul Self Storage follows other U-Hauls that I've seen and allow extended access hours or even 24 hour access.
Kade F | First ImpressionsBathroom has benn out of order for a couple of weeks, door to exit loading dock broke about as long.
Ken S | Overall ExperienceYes it was a quick drop off and the employees helped me instantly
Billie JI’ve dropped off at this location before and both times the process was very quick and easy. The manager was courteous and very efficient at checking me in. I can see that Uhaul hires great people who receive good training.
CHRISTOPHER MLower your rates, lol
JASON MEveryone was very friendly and helpful. The only suggestion I have is to maybe have the website update the access hours. I went to unload in the morning at 0530 when it said would be available, and I wasn't able to get in until 0900 which in turn made it so I had to pay for an extra day. Thank you.
STACEY VGreat heavy duty equipment that tows well.
GARY POrder some more pick up trucks for the greatfall locations
RICARDO AThey figured out what error was I'm the mileage
Maria VI have 3 lockers with you and am very grateful for your support, most important for me is that help and direction you provide. The cleanest of the floors, the lockers themselves and the available equipment that is too locate. Let's not forget the price of the rental and the friendly staff.
MARIA RThe parking lot is the only thing that needed attention. And it was being attended to at the time.
HARRY HWe had a very good storage experience at Great Falls U - Haul!
Janet O | Overall ExperienceNot all of the key pads work causing an inconvenience to de-arm my unit. With U-Haul having all of its members phone numbers and emails, they could have sent out a message stating the issue, the corrective action, or even the temporary fix. No “out of order” signage was posted or any notification. Instead I had to go inside and ask about the issue. After all, every year U-Haul ups the rent to cover what ever excuse at that time, maybe some of that money could cover a simple sign. I realized that my units alarm was faulty and although I would arm it, my items were not protected by that layer of promised deterrence. I will give U-Haul staff a thumbs up as they moved me to a larger unit with an employee rate which was similar to my smaller previous unit. But when I was told this year there would be an increase in rates via email, it say almost $18 a month. I talked to the staff and they told me $10 for larger units and $5 for smaller units. Explain that to me in a way I will understand. With this ridiculous increase in rent, I had to purchase a key fob to open the bay doors after hours and if I wanted 24 hour access then I would have to pay a monthly fee. I understand the reason why the fobs are needed as they keep people out that camp in there or are seeking cover from the cold. Every time I would come to the building I would open both doors just to make sure they work with my fob. And they did. I did notice that one doors rollers were messed up while opening the door and I reported it to the staff which should have been noticed while a walk around was “supposedly” being conducted. The staff always are nice and friendly and I have never had an issue with any of them other than the general manage a couple times. The building is usually mostly clean and well lit with lighting. The hours are reasonable but a fob is not going to stop someone from coming in late at night and is a sorry excuse for a fee. Overall I’m in the middle of the road with my experience as there are things on both sides that prevent me from swaying one way or the other.
Adam R | Overall ExperienceThe staff was very friendly and helpful.
Wesley M | First ImpressionsNice big facility
Lawrence B | First ImpressionsStaff were super helpful and professional!
Daren R | Overall ExperienceThe staff are great.
Roger w | First ImpressionsNeed to be more friendly
Crystal B | First ImpressionsVery helpful, good clear directions . Splendid place and staff.
baldwin j | Overall ExperienceThank you, if I have the need for a storage unit in the future, this location will definitely be my first choice!
Carrillo B | Overall ExperienceFriendly and professional staff
steven h | First ImpressionsConvenient location, spacious facility, easy access, good value.
Nash F | Online Move InGreat Facility. Great Staff.
baldwin j | First ImpressionsEvery time I have used Uhaul's services, I have been completely satisfied. The staff at the 10th Ave S facility are fantastic.
Michael M | Overall ExperienceI will never use another storage company. I will only be using U-haul from here on out. I've had nothing but Hi ratings four u haul. They have been there when I have needed them. If you want your stuff secure, here's a place to take it. They have clean and ready to go storages. They have trailers, trucks, box trailers and much more cigar. Just go to uhaul and they're ready to go.
norma k | Overall ExperienceVery nice storage place. I would recommend to anyone.
JUDITH D | First ImpressionsVery friendly staff
Yvonne W | First ImpressionsI had storage at Uhaul 10th Ave S in Great Falls Montana. The fact that they do not prorated the rent is unacceptable. I was out Feb 18 and bill wasn't due til March 3..on top of that, the staff was always so rude. When I checked out the guy was so unpleasant and snapped at me for asking questions.
Brianne A | Overall ExperienceGreat Team!
Brittney L | Overall ExperienceThank you for the awesome customer service!
Carrillo B | First ImpressionsGreat experience, reasonable prices, friendly and professional staff, facilities were in good and clean conditions
Anabella F | Overall ExperienceBradley and his company were very good with customer service.
Brian O | First ImpressionsEverything was great, except the entrance garage door to the storage came down on our trailer hitch five times. The hitch was under the sensors, so it didn’t recognize we were there until it hit the hitch. There is no signage with explanation and the stop does not work on the garage door.
Cynthia B | Overall ExperienceI wasn't giving a unit big enough to accommodate my things so I was forced to rent another unit to fit everything in.
Robert B | First ImpressionsWe were well pleased with the facility and staff.
DANIEL P | Overall ExperienceI was very satisfied with the service I received from the U-Haul staff and very clean facilities.
Lisa L | First ImpressionsMy only issue was that there was not a lock in my unit as the instructions stated. However, the security guard at the facility was very helpful and assisted me in getting sorted.
Jessica K | Online Move InIt's ridiculous we paid over $5000 in storage fees and when we didn't get one unit's lock secured we had multiple items, some large enough to require a dolly, stolen from the unit. The GM stated the alarm went off on Sunday, why didn't we receive a phone call? We were there on Monday and discovered the missing items. WORSE thing is they would NOT look at camera footage to help solve it. Seems like an inside job.
scott g | Overall ExperienceBest experience yet , Thank You !
Patrick V | Overall ExperienceAwesome experience thanks so much for everything!!!
LAURI F | Overall ExperienceThe staff was friendly and very helpful - the facility was tidy, easy to maneuver, and lots of carts for our use. Moving can be such an ugly job but this U-Haul staff helped take the sting out of it for us. Thank you!
Diane K | First ImpressionsIt was easy and quick to get a storage when we really needed one. Place was clean and well maintained. Cost is not bad either :)
kayla d | First ImpressionsSo it was good but the prices are a little expensive
LORENZ M | Overall ExperienceSam made all the difference for me after my unit broken into, lock cut-off, police called. Sam didn’t hesitate to get me into a unit with camera coverage and a new lock. When I informed him and Brad their barrooms are in the order of a dirty gas station , they got on it - keeping them a bit cleaner; and began getting the outside trash can I front of glass doors , emptied regularly versus always in a state of full- overflowing trash falling onto pavement. Had it not been for Sam since the beginning rental April 2022, I’d have left and also the attentive courteous manager Brad. Anywhere Sam or Brad go, I will patronize their establishment and know I’m well-cared for. Thanks for hiring them - give them a raise so they can afford to live here Susie Cornelia Binkley
Cornelia B | Overall ExperienceVery friendly and helpful staff.
Jackie P | First ImpressionsThe manager of this store very very helpful!! The staff at closing was great very informative!!
CHELBY G | Overall ExperienceThe Best !
Patrick V | First ImpressionsVery good and clean friendly
Luis R | Overall ExperienceStaff was knowledgeable and helpful. Entry door to office was a bit hard to find.
Mariah R | First ImpressionsThis was a fantastic storage facility.
christopher b | Overall ExperienceThe staff was friendly and knowledgeable and explained our Contract and cost to us prior to moving our stuff into the storage unit. The facility is clean and secure and has complimentary carts to haul your items to your unit. What a great added bonus!!
Melissa C | First ImpressionsKeep up the good work
Terry t | Overall ExperienceThe facility is very clean and well maintained, and the staff was excellent 👍.
Beau M | Overall ExperienceEvery month there was some issue with my billing. When I did finally release and move my stuff out over 2 months ago I was still being charged and receiving late notices
michone b | Overall ExperienceThe staff here were very helpful and professional. This facility and staff exceeded our expectations and would definitely continue bringing our business here.
Joseph F | Overall ExperienceJ
Luis R | Online Move InThank you so much to Sam the owner and the rest of the staff you're absolutely amazing we can't tell you how much we appreciate your particular facility enjoy your day
SONJA W | First ImpressionsEasy and efficient.
Kristy R | First ImpressionsMy Locker space was excellent and well maintained. We purchased a home and did not need the locker any more. Thank you so much for being able to provide me one when I needed it.
michael m | Overall ExperienceWill always use this company never an issue that wasn’t resolved promptly
Josh A | First ImpressionsGreat knowledgeable staff with excellent customer service!! Our company uses U-Haul storage to store things very regularly and the staff always make us a priority. Excellent clean facility would recommend to anyone looking for storage needs.
John V | First ImpressionsEveryone was very friendly and helpful especially the owner I couldn't back up the truck in the bay & the owner was glad to help me.
Walterene H | First ImpressionsEmployee was friendly and knowledgeable. He explained all the access procedures very well. He explained the swiping in and out procedure until I understood it.
Michael P | First ImpressionsGreat facility and very nice people. Highly recommend.
Ernie C | Overall ExperienceCleanliness went downhill fast after Samantha left. Not good lighting inside units.
randall h | Overall ExperienceStorage was broken into.
Andrew R | Overall ExperienceThis is the best facility I have been to. Climate controlled, clean, secure and you can pull into a garage in inclement weather and load or unload. I just moved my belongings out of state and had to unload the trailer in the rain. I really wish my new storage facility was like the one in Great Falls.
Patricia J | Overall ExperienceExtremely nice! Forgot to tell them we moved out and they called and closed it out for us!
alix k | Overall ExperiencePerfect service. Friendly professional staff. Clean & secure facility!!
Michelle B | First ImpressionsI usually deal with Sam, WHO IS THE BEST❤️ ☺️ ... but, this time was also OUTSTANDING and I dealt with Thomas from start to possibly finish. He has been amazing, just like Sam! :) I DEFINITELY WOULD RECOMMEND THIS UHAUL AND SELF STORAGE LOCATION! It is my favorite with all our moving or relocating needs! THANK YOU! Making this review fast because I meant to review when our initial move happened and Sam was OUTSTANDING EVERYTIME! I WATCHED AND ALSO BEEN APART OF WHEN HE WENT ABOVE AND BEYOND THE CALL OF HIS DUTIES TO HELP A CUSTOMER❣️☺️ Which is what makes a place great... when you aren’t treated like a dollar figure.. but a good old fashioned customer service experience as they were back in the day! Even Travis was OUTSTANDING .. even when I didn’t understand how the trucks flow in and out and I used the truck for extended times... (last move when we sold our house)... He handled it like a champ and I was so busy never got to review! So YES... I am a repeat customer and definitely recommend... BECAUSE THESE GUYS ARE PURE GOLD❤️ I hope they are treated as such by UHAUL... (unlike Central Ave years ago... when my fav was just gone one day!🥺 and THEN MET SAM! So We always try to go to this location first! ❤️ ) OUTSTANDING CUSTOMER SERVICE❣️ CLEAN AND ON TOP OF IT WITH ALL YOU NEED AND MORE! 5+🎖🤩 THANK YOU FOR EVERYTHING‼️😁- Kimmy Schaal
KIMBERLY S | First ImpressionsI had issues at the beginning, like my u haul having a hole in the bottom and all the gas draining out. I had put 175.00 in, we had to get it back fast. But my money is in the process of being refunded. I then had a hard time finding a uhaul, but the guys at u haul in Spokane valley went all out in helping me get one, so grateful to them. I would recommend u haul in a heart beat. Thanks for everything you did to help me, you went above and beyond what I expected. Judy Evans
Judy E | First ImpressionsGreatly falls team was extremely helpful.
Zachary C | First ImpressionsFloors are dirty. Bathrooms are ok. Had a misunderstanding about returning rented pads. First interaction was unsatisfactory. After addressing it again we came up with an agreeable solution. Please train people selling/renting pads to clearly explain how and when to return them and what the charges will be for late return. Tell people to not come across as demeaning because of misunderstanding policies. Have some compassion for people who are weary, short on sleep, overloaded on complicated details, and haven't eaten all day. It took 1 hour to complete rental arrangements, even with a reservation, while generous friends were waiting to help unload.
Kelsey D | First ImpressionsBrad was the best person to work with. Very helpful!!!
Steve D | Overall ExperienceDumpster is alway full Uneven floors inside
TODD C | First ImpressionsSam was a great help. Very knowledgeable
Danny W | First ImpressionsGreat customer service. Very helpful and attentive when entering door as customer 1st time. Thank you
Leslie B | Overall ExperienceBradley very knowledgeable and friendly. He answered all my questions without any hesitation and the rest of the staff were also very helpful and knowledgeable.Thanks to all
David S | Overall ExperienceNice
JAMES G | First Impressions10x10 storage unit was ideal for my needs. Very clean and secure.
Richard R | Overall ExperienceVery helpful
Tiffany G | Overall ExperienceReally appreciated the effort they made to help us.
Janet O | First ImpressionsVery friendly and helpful staff.
ALAN B | Overall ExperienceBrad was great to work with. Very helpful and offered great suggestions. I wont go anywhere else.
michael m | First ImpressionsVery friendly and accommodating. I without hesitation recommend using the 10th Ave S location for storage and truck rental.
Laurie P | First ImpressionsUnits were way to far from the front door, makes 5 times the work loading and unloading
rick s | Overall ExperienceClean storage units will recommend this place
DOROTHY M | Overall ExperienceI really liked all of the security features. There are also well maintained carts to use for moving stuff in to your units which was very helpful.
Barbara T | First ImpressionsI found a unit the same size for way cheaper. Followed all the directions and still set off the alarm to my unit.
Katherine S | Online Move InStaff member was very friendly and helpful, showed me the various sizes available and answered my questions.
Beau M | First ImpressionsEmployee working was super helpful, friendly, and made sure we knew all the rules and how to make sure we avoided additional charges, like using the correct type of lock and how to check in our rental truck after hours by making sure we had the web address.
Jennifer R | Online Move InThe truck I received was all the way across the parking lot and dirty when I got in it. Then when I returned the truck, because of someone else’s mess I was charged a cleaning fee. I couldn’t go back and change it and it was after hours so I couldn’t speak to anyone about it. Not happy when I moved all day long. I won’t be renting another truck from uhaul again.
Elizabeth R | First ImpressionsStaff was incredible. Very friendly and helpful plus super informative about the best options and services they provided.
german r | Overall ExperienceI DO NOT WANT TO BE CONTACTED!!!! The store manager, can’t remember his name, had rubbed me wrong several times and after a review, he called me to apologize. First I didn’t ask to be contacted. Second I did the survey not to have my info sent out. Sam is amazing. Great guy. Helpful and very respectful. There is a female there that is almost as good as Sam. I can’t remember her name either but very pretty. She’s respectful and helpful as well. I think that with the larger units being so far back it makes moving stuff in and out difficult as there is no back entrance. Might be a consideration. Overall though the place is good. Great people work there and are helpful. I DO NOT WANT TO BE CONTACTED!!!!
Adam R | Overall ExperienceToo expensive
Jenn f | Overall ExperienceClean, climate controlled, and secure. Staff was helpful and polite. Would rent here again.
Dieuchau N | Overall ExperienceI'm counting on 24 hr access and new Bay door becoming available very soon.
Dana I | First ImpressionsThe general manager is terrible, but this visit I only had to interact with the Assistant Manager and he was amazing!
JORDAN B | Overall ExperienceExactly what we need. Clean and easy to use. A real class act.
Richard R | First ImpressionsOur need for a storage unit was unexpected. We planned to rent a 10 foot truck to move family items to Washington and were surprised that there were no one-way rentals. Storing our stuff was the only option until we could return in 7 months. Sam was a big help; the storage unit was perfect and easy to access. A couple who happened to be there volunteered to help us move our stuff into the storage space. What a relief! Good people the way around!
Vellane H | First ImpressionsWas told 24hr access is coming. Looking forward to it.
Patrick C | First ImpressionsThe gentleman that helped me was so nice! I can’t remember his name for the life of me, but he was tallish and thin and he said he was starting to work in the front more. Very friendly and personable. You guys are great!
jennifer j | First Impressions1.I was supposed to receive one free month for renting a trailer but they denied it for this unit saying you can only use it once. I have multiple units, so that’s flat out false advertising. For the amount of money spent they should honor it. 2. They tried to charge me a late fee even though all my units were on auto pay. The nice person at the location reversed it, but it’s stupid that they mail your emergency contact that you aren’t paying and don’t bother to send an email until over a week later. It’s shaming someone for no reason and that should change as well, like inform the person first maybe??? Or look at their account and realize everything is on one autopay and taken care of??? But no we are going to mail your emergency contact that you’re “delinquent”? Who came up with this crazy crap?
Jared E | Overall ExperienceThis was by far my best experience renting a storage unit. The staff was friendly, helpful, and courteous. The facilities are amazing with their brights lights, climate-controlled environment, and convenient access. The rates are very affordable as well. Thank you for such a great experience!
JASON L | Overall ExperienceThe staff are so RUDE! And not helpful. The facility was not busy, instead of helping me or directing me the “manager,” his name tag said manager/owner, drew the way to my storage unit on a piece of paper. His attitude and cold, absent stare should have led me to expect no less. As I tried to find the entrance to the facility, yet another uhaul employee, standing outside with an empty dolly, who I asked for help had a major attitude and spoke to me as if I were an idiot for asking for help. Honestly, the worst customer service experience.
JORDAN B | First ImpressionsThe internet times said uhaul opened up a 9 then when I called told uhaul opened at 7.
WILLIAM S | First ImpressionsThe facilities were great. Just a bit pricy. The manager Travis is very helpful.
JEREMIAH W | Overall ExperienceLoved the facility and the security.
CORRINE A | Overall ExperienceSuper easy. Had carts available. Really helpful
Judy S | Online Move InThe facility was training a new person and somewhat understaffed at the moment we were there. 3 people were needing help with one new employee. The employee kept her composure and handled the situation well.
JULIE P | First ImpressionsFor storage, uhaul has been great. This review is specific for storage. For moving vehicles, uhaul has been awful. The storage location on 10th Ave in great falls Montana is good
JOSHUA H | Overall ExperienceSam Hocter was exceptionally pleasant to work with and I look forward to our next meeting. I encourage anyone who is interested in renting from this location to meet Sam and say hi!
BRIAN A | First ImpressionsThe owner is a super nice gentleman. I really appreciate his willingness to assist and answer all of my questions.
Kevin B | First ImpressionsBy far the best storage facility in our community
Mike M | Overall ExperienceSuper customer service ! Thank you guys 😊
Tanna B | Overall ExperienceAwesome facility and 10/10 manager!
rex l | First ImpressionsDefinitely a five star location!
MICHELLE W | Overall ExperienceProfessional staff, good customer service!
Jeremy R | Overall ExperienceThank you!!
Barbara B | First ImpressionsVery Nice Experience
Joseph C | First ImpressionsMy favorite place in Great falls. Best customer service and prompt!
HUNTER M | First ImpressionsRecommend bigger units being closer to the front door.
Thomas M | Overall ExperienceEverything was very clean and well maintained!
MICHELLE W | First ImpressionsThe Mgr. Travis was helpful and clear about moving into the bldg, using the garage, logging into the system, etc. Everything worked out perfectly.
Kathleen H | Online Move In!Me gusta mui mucho Senior Travis! Muchas gracias
Lonnie G | Overall ExperienceAmazing facility and great price. Having so many carts available to haul your items to your unit is fantastic. Travis was great even though he was super busy.
JASON L | First ImpressionsCleanest, most secure and friendly storage place i have ever utilized in my 40+ years of military and civilian moves. Extremely satisfied so far. Sam and Seth were very professional and helpful. Good crew.
ROBERT B | First ImpressionsVery helpful and knowledgeable about the place and policies.
rueben r | First ImpressionsManager extremely helpful and effiecient!
April B | First ImpressionsThe fella that checked in the trailer and storage unit was very friendly and professional.
Jeremy R | First ImpressionsStore manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .
Thomas M | First ImpressionsSam was the man!!
SPENCER S | First ImpressionsCool staff and cool place to hang out at.
Tony P | Overall ExperienceStaff were professional, available, welcoming and accommodating. This facility is new, clean, secure, spacious, well-lit, and all indoors for a very comfortable move in/move out experience. The indoor loading dock is extremely convenient, as are clean, new restrooms, and extra equipment as needed at no extra cost during loading/unloading. I highly recommend this facility in Great Falls, and will definitely use it again for any future indoor storage needs in the area.
Kimberly C | Overall ExperienceReservations and access to the unit were convenient and the staff was extreamly helpful and friendly. We had a very difficult move and when everything else went wrong our experience at uhaul exceeded expectations.
Jacob V | Online Move InTravis was extremely helpful getting me into my new unit
Jerry V | Overall ExperienceFriendly, Polite, Informative
Craig M | First ImpressionsBest storage unit I've ever seen. Will recommend it to all my friends and family. If I ever need to use a storage unit again I will definitely be using yours. Excellent service!!!
Kelly T | Overall ExperienceThanks to Travis
Mike M | First ImpressionsThird time renting in a month and have had no issues. Everyone was very professional and helpful.
Melissa E | First Impressions