Customer Reviews for U-Haul Moving & Storage of Green Bay

Rating:

5.0

The equipment looked great but one tire was definitely trash and for safety reasons shouldn’t have been on the trailer. The rubber peeled off of a portion of it, exposing wires while I was driving. I’ve rented many times before from different locations and this was the first time I had a trailer tire issue.

Rating:

5.0

Timeless Service, Modern Care This U-Haul location feels like a throwback to when service mattered staff treated me like family, not a transaction. They were responsive In a world of rushed with impersonal service, this team blends old-school warmth with efficiency. A rare gem 10/10

Rating:

5.0

Andrew, who checked me in was very kind and easy to talk to.

Rating:

5.0

Lower your one way rates

Rating:

5.0

Lynsey Fortune and Andrew W. We're very helpful

Rating:

5.0

Nothing ebriting is excellent

Rating:

5.0

Nothing. I just want to thank Sara for her kindness and compassion. She made my whole day. 10/10

Rating:

3.0

Employee was very helpful, but one person working with a long line of guests was slow. Also, the U-Haul system allowed me to reserve the truck for 830 am and it was confirmed, but the location did not open until nine am.

Rating:

3.0

Rail for tie down on right side, as well as front of trailer were not completely attached. When I retuned trailer I told the employee about it. They said “oh yes we’re have not been able to fix it after last rental”. This caused me almost a hour of extra time to create the block and bracing to secure my load.

Rating:

5.0

Nothing. All went well and as expected.

Rating:

5.0

I will only use U-Haul when moving!!

Rating:

5.0

Better communication with overall specially with my drop off location

Rating:

5.0

Sara was incredible - excellent customer service, friendliness and helpful. The truck was in great condition, no issues at all.

Rating:

5.0

Staff was excellent and helpful.

Rating:

5.0

Everything was great

Rating:

5.0

My can did not have the bells and whistles as the newer van that i rented before. Next time I will request the newer model van

Rating:

4.0

my experience at U-Haul was uneventful and you know it was really it was easy and I will do it again

Rating:

5.0

Super wonderful and sweet people, very accommodating and welcoming.

Rating:

5.0

Very prompt and great communication for the reservation. Good equipment provided as reserved.

Rating:

5.0

Sara was outstanding and does a great job. Praying for her mom.

Rating:

5.0

All good.

Rating:

5.0

Customer Service was excellent

Rating:

5.0

Awesome customer service...I am very pleased.

Rating:

5.0

The representative I spoke with, andrew at the 700 Main St. location help me set up the reservation and was professionally sound and got everything set up for me for my pick up and as well as did they follow up after the tow also. pick up location was professional and ready to make sure trailer and everything was hooked up.

Rating:

3.0

What was the additional $8+ dollar charge for. You advertise $19.99. $1.29 per mile. I drove 10 miles and 2 charges. $35+ and $8+. Doesn't add up to me.

Rating:

5.0

Nothing y'all were absolutely amazing

Rating:

2.0

Had access issues and misunderstandings. The first manager raised my rent in less than 3-6months and his assisting manager were both terrible people skills. I regretted not keeping my original unit at the other larger, nicer & polite location. I was moving my belongings into storage because Im homeless and suffering in a merciless and stupid world. The initial manager didnt care and never answered his phone or returned phone calls where messages left. If I had the means, I wouldve just had my movers move my belongings back to the other facility :-/ My movers had to stop because they had “new policies in place” regarding move-in hours and I believed it was 24hour access, especially moving in… I believe that other manager was Jackson? America is not a friendly place to homeless or those with verified limited incomes (ie qualify for federal programs). I personally believe I deserve 6-12 rent free months for suffering with this Uhaul location.

Rating:

2.0

I moved out of the house storage on January 26th on February the 5th the U-Haul company tried to take another $240 out of my account saying that I was late with my monthly $200 payment when I had already moved out of the storage on the 26th of January and February the 6th they try to take money off my card somebody didn't move me out so it was left open for them to come and try to grab money for my car I think that was very unprofessional and I must say I will find someplace else to do my business

Rating:

5.0

Shop was closed. Returned after hours

Rating:

5.0

We did not need any improvements. In fact I would like to leave a compliment for the associate that worked there. Her name is Sara. She went above and beyond for us and everything was smooth. She was so nice, friendly and helpful. Thank you Sara.

Rating:

5.0

Sara was extremely courteous and helpful today. I really appreciated her excellent customer service. Great experience!

Rating:

5.0

Love this place! Easy in and out—very friendly!

Rating:

5.0

Lady at the store was awesome n nice,seeing how I was pick out of my apartment it was really refreshing,nowhere has good customer service.give her a raise pls.

Rating:

5.0

Everyone from the home office to the satellite offices was absolutely awesome. We had such a good experience!

Rating:

3.0

i wasnt told that the facility was only open during business hours and the sign on the outside of store is old and needs to be updated. the sign states that the storage unit is open at 5am but its an old sign and the storage unit actually opens at 7am. i was trying to move all my stuff in the storage unit at 5 when i was able to before work but had to come back later after work. i was assisted with an extra day for the uhaul rental so that was helpful but still not a good experience

Rating:

5.0

an easy process started online ,pickup was very simple nice employee, returning truck was a very simple process especially in the middle of the night. price is very resonable. will use again

Rating:

5.0

Fantastic experience!

Rating:

5.0

great service and friendly counter people .

Rating:

5.0

Nothing other than it seemed like that location could have more staffing. However I may have been there at busy time.

Rating:

1.0

The truck was clean, but poorly maintained. I rented it for 12 hrs & paid quote a high price for being able to only use it less then 2 hours! I only put about 25 miles on it when all kinds of lights went on the dash. I didn't get to finish moving as I was concerned of the truck breaking down on me. Also other issues besides re s the lights were the shocks/ struts on truck must be broke as it bounced around horrible on any little bump, back door kept opening, couldn't move driver seat, drivers door wouldn't shut tight, etc etc While I quickly returned truck instead of using up my time & money paid for it, your employee didn't seem concerned in the least about my plight & didn't offer any discount in return !!

Rating:

5.0

Great customer service from Sara

Rating:

5.0

While I did not think U-Haul could possibly improve upon my Plymouth, MN pick-up experience, I was delighted to have one of the very best customer service experiences of my life at this drop-off location in Green Bay. The employee was the most helpful and courteous person I could have imagined. Use this gentleman as a model for how your recruit and train team members. He was terrific to deal with. Thank you!!!

Rating:

1.0

Better training for your staff! I will never use THIS location again on 700 Main st Green Bay WI! I picked up the truck at 11am on Saturday November 9th and brought it back the same day shortly after 330pm! I even left my vehicle there during the rental. I dropped it off in the area for equipment return and gave the person in the store the keys. She calls me the next day and says I never brought back the truck! I went up there and it's the same person I gave the keys too! She said she found the truck but couldn't locate the keys! I asked if their video cameras are recording She said yes but apparently they don't use them because they charged me extra for "bringing back the truck on Sunday" I started an investigation with this because apparently they had my mileage wrong too! No one has contacted me back about anything a day I was told that I wouldn't get charged again but looks like I did. I'm not pleased at all and I would rather carry my dresser on my back to my next destination before I use this location again! Pitiful!

Rating:

5.0

Outstanding service. My go to rental location.

Rating:

5.0

I have no negative feedback. The uhaul rep was very helpful and knowledgeable. Great location to pick up a haul from

Rating:

5.0

The person at the front desk was helpful, professional, and friendly. Helped to check me in quickly, and set up the trailer expertly. EXCELLENT service! Great job. Will use and recommend this location anytime.

Rating:

5.0

Thought we put enough Gas in. Sorry about that.

Rating:

5.0

The GM and staff were amazing! Really enjoyed working w them! All of them were welcoming and helpful.

Rating:

5.0

Six Star Service!!

Rating:

5.0

The two U-Haul staffers we dealt with Friday evening to pick up the van we were renting for the weekend were professional, helpful and friendly, which we appreciated. They exceeded our expectations by providing us with some styrofoam that was just lying around which served as a great base for transporting the floral bouquets we needed for our son's wedding the following day. I would just suggest you just keep hiring folks like them to assist people like us {they were both females assisting my wife and me {the parents of the groom}. Thank you.

Rating:

5.0

It was very good

Rating:

5.0

Very friendly and prompt service.

Rating:

5.0

I love those guys

Rating:

5.0

Every item were in good condition when re.o Ed from storage. My son enciraged me to use U-Haul trailer and storage unit to store my items before I found a home for them. I would do it again if need be.

Rating:

4.0

Got to be too expensive.

Rating:

5.0

Thank you, Sara and Lyndsey, for helping us to rent and access our unit and rent a trailer. We appreciate your patience, knowledge, and kindness.

Rating:

5.0

The staff is very friendly and helpful. The storage is neat and clean and easy to access.

Rating:

4.0

The ceiling in my storage was bulging like it would burst any min but that didn’t bother me because it was convenient to me being close to my shop. However, due to the increase in price on top of what is already way higher than other locations I decided to move out to somewhere else. I got a way bigger storage somewhere else for half what you’re charging. Please do price comparison and be reasonable because if you don’t you will eventually loose all your customers

Rating:

5.0

I have no complaints , in my referring ,I would have to give you Five Stars

Rating:

5.0

Charity was awesome and her assistant Sara (I think was her name) was also. Very kind and helpful. Totally appreciated everything they did for me.

Rating:

3.0

She would not let me have twenty four hour acssess I crewed up once and payed dearly for it it's not far for me cause im dislexea and cant read and i told them that when I first started to rentted from them I'm all so half deaf and I have learning disabilities

Rating:

2.0

The online description of the unit I was supposed to be getting was not what I expected. I need space for a 2 bedroom apartment and couldn’t even get more than half my belongings in the unit.

Rating:

5.0

You guys have the best Staff here. Thank you so much for all your help, You are the only place in Green Bay that I would go through for my storage or transport needs. I have to admit, that I have utilized any other place in the area, but I was so impressed with the manage and the employees there, I have to say that I know I will be treated fairly and respectfully. I'm so lucky to have come to this store first. I appreciate the customer service and the people there. Thank you, than you and thank you. You made a life changing event (like an out of state job transfer) so much easier on me. Your the best.

Rating:

5.0

I would ike a increase of paycheck for the employees. This is on the basis that the employee reminded me that I left my wallet on the counter on Sept 27, 2022. Roger Stoller

Rating:

1.0

This is the place to pick if you want to be charged almost 3Xs of other nearby places. But don't worry, for the privilege of having an auto-payment system that doesn't work, you'll get late fees. To top it all off, you'll get zero response when trying to contact the management. Number one star!

Rating:

5.0

The person I spoke with was great the whole way through. I’ve been to the location in the past and everything always looked good and clean.

Rating:

3.0

I did have an issue with late fees and billing dates. The manager took care of everything after I contacted corporate about what was happening. Others I know had same problem and not being able to get into unit. After contacting corporate, the manager has taken care of everything for me personally and I'm very satisfied.

Rating:

5.0

Phil is a great help can't thank him enough.

Rating:

2.0

Rented a storage unit and the manager Phillip told me that I had till 10 at night but the Building closed at 7 p.m. Got all the way to the storage unit a little after 8 p.m. and my card key was denied. I had five vehicles with being with a bunch of stuff and had to leave everything outside because nobody could do anything they couldn't get ahold of the manager and he was the only one that could change it and he made my card so I couldn't access the building after 7 p.m. it was pretty cold to be standing there trying to figure out what was wrong all for us to just leave again and then not even that now we have to come back again in the morning and figure all the vehicles to make it back there on time or all at the same time so it's just extra work that we're doing now all because somebody made my card not work so that is my only complaint. Thank you

Rating:

5.0

"Continue as is

Rating:

5.0

The pick up before hrs. was convenient and easy to use and the manager was EXTREMELY friendly and helpful. Would definitely use again if I need a rental and recommend it

Rating:

5.0

Everything was amazing with the service, staff, and facility. The only thing I would recommend would be maybe some lighting for the interior climate controlled units.

Rating:

5.0

I had called 2 weeks ahead of moving my Mom's things into storage after she was admitted to a nursing home and received a reservation number. When I went to pick up the keys, the unit I reserved wasn't available. We were moving the next day. I was told no other units of the size I needed was available. I was told, "RESERVATION MEAN NOTHING." But the Main Street store did have units. Thank goodness for Chi Lee! He called the U- Haul who refused my reservation and confirmed there were units available, but they hadn't been cleaned. So not happy! Chi got me a unit for the next day, showed me how to use the digital key, and apologized giving me 1 month free rental. So appreciated his great customer service. Even though the 1st choice was more convenient to our home, I will Never recommend them to any of our family or friends.

Rating:

5.0

Customer service was friendly and helpful!

Rating:

1.0

My unit had a significant leak. Around $1,000 in items were destroyed from water damage. Since I did not get the insurance I was told there was nothing that could be done. I already was paying $40 more per month for the same size unit as the uhaul 15 minutes away. There is no light in the unit and just a small doorway instead of a garage door type door. So it's already a lot worse quality for 50% more cost. Then to have my 'climate controlled unit' not even control rain is ridiculous. I will be contacting the BBB as well as leaving reviews wherever I can to make sure people know to stay far away from this location. It is absolutely unacceptable, especially when they're already price gouging.

Rating:

2.0

On face-to-face interactions, manager Phillip went above and beyond expectations up to and including night of move out on 7/16. However, I was not officially changed to moved out status until 8/5, despite repeated emails and attempted phone calls. On my attempts to call the facility, I kept getting connected with corporate. I only had one conversation on July 30 with corporate during that 3-week period as I was did not have the time to wait on hold for the estimated time. Even then,it took a week for the facility to finally have me as moved out.

Rating:

2.0

I just need a service agent to extend rental & request a credit of sorts for the 3 hours spent wasting my time in the middle of a move. Agent couldn't find keys, have to wait for mgr to come back to store after he left for the day. Poor overhead bad internal decision to shut system down during business hours

Rating:

5.0

everything was great the day I came in to rent i know u where telling your employees that they had to wear mask the next day i go in to drop off the truck there not wearing no mask just took the key from me and told me have a good day..im not happy about this because he didn't even check it in nothing..

Rating:

5.0

Very good people working at this site in Green Bay. The Manchester, NH site was also very good.

Rating:

5.0

Everything went great. Great employees that help make our move less stressful Thank you

Rating:

1.0

Very irritated. Drove 4.5 hours got yhe uhaul went to my storage. Paid couldnt get into unit. Be cause locks were changed. No master key. Had to rent 2 rooms because their store manager wasnt answerin

Rating:

2.0

Your code doesnt work. Anyone can just walk in. Alarm always going off tobthe point nobody even looks. Cant use the restoom facility there. Drop off was 20 miles away. Y couldnt i use gb u guys suck

Rating:

5.0

Thank you

Rating:

2.0

dealing with U-Haul has been nothing but a headache from the big beginning to the end my equipment wasn't ready for me and pick up and when we arrived at our destination storage units we're not avail

Rating:

4.0

Manager Phillip Jackson provided exemplary service throughout my time there. Though he was always short-staffed, I would not hesitate to use or recommend this facility again.

Rating:

5.0

Great service, clean container, plenty of pads, economical and I even received a $50 credit for our container being a day late.

Rating:

2.0

The wait was VERY long. We came back with a truck and they didn't have the storage unit they promise me. Also, they were suppose reimbursed me for lock and never did.

Rating:

5.0

Phil was immensely helpful in figuring out our moving situation. He made it so simplistic in a very stressful situation. Absolutely a stress relief during our move to green bay. Thanks!!!!

Rating:

5.0

I would suggest this one to all I know. Phil was very helpful answering any questions and explaining the process. God bless that man and his employees. They were all so helpful and kind.

Rating:

5.0

Very nice to me.

Rating:

5.0

This experience was very good, a few days before the young man that TRIED to assist was not very knowledgeable and struggled to answer questions, asked for manager info and he wasn’t able to provide

Rating:

5.0

Brian showed concern and courtesy to me as a customer

Rating:

5.0

very professional and helpful

Rating:

1.0

Got charged for a second month and a late fee after cancelling my unit.

Rating:

3.0

They charged me more than I had made the reservation for the previous day

Rating:

1.0

items were damaged by water and U haul would not help with my insurance or their insurance stated I must prove how water got into my unit. they also put a lock on my unit for non payment I was paidup