Customer Reviews for U-Haul Moving & Storage of Greensburg

Rating:

5.0

Will B was so great! He swapped unit very quickly when we discovered a light wasn’t working. Very personable and great customer service! I would definitely recommend him and this store! Thank You!

Rating:

5.0

I go to this location often. Needing a trailer to move lawn equipment. The staff are always helpful and polite. I will always recommend them to my friends.

Rating:

5.0

I had a trailer reserved for a week, however when I arrived the reservation did not come up on your computer. Fortunately you had one on site for me to rent.

Rating:

5.0

Personnel always friendly and helpful. Very respectful and professional while providing service. Thanks.

Rating:

5.0

Timothy was very helpful and had a great attitude even though he was totally hustling to help a lot of customers. In addition to the truck rental we needed a last minute storage facility and he took the time to show us everything we needed to be set up for success. You have a great teammate in Timothy and a solid team there. Lance made our van drop off efficient. Well done Team U-Haul - Greensburg!

Rating:

5.0

nothing everything was perfect

Rating:

5.0

Nothing, I had zero problems.

Rating:

5.0

Nothing

Rating:

5.0

Always great experience at this location the staff is 100% helpful and knowledgeable and friendly the equipment is always in great condition

Rating:

5.0

Service at this location has improved dramatically in very recent years due to new ownership/management.

Rating:

5.0

Easy drop off.

Rating:

5.0

Professional and Friendly personnel providing great service. Thanks

Rating:

5.0

Supper fast , neat job and great price. Will highly recommend!!!

Rating:

5.0

I had trouble scheduling online. It kept telling me they had no trailers available for the time I needed but they were able to assist me in the store in a most helpful manner. I was able to rent the trailer I needed after all. Everything else went very smoothly.

Rating:

5.0

Timothy was wonderful! After a mix up by Uhaul on my pick-up, and confirming an incorrect drop off location, I truly felt like an appreciated customer when I dropped off my equipment with Timothy. He was polite, professional, kind, and valued me. Employee of the month right there! I will be renting from this location for any future needs!

Rating:

5.0

Very friendly staff.

Rating:

5.0

Offer "non smoking" vehicles. The smell of the van made me wanna puke. I had to drive with the windows open at 30°f and 40°f because it stunk so bad. The original rental agreement showed a Ford van but when I showed up, it changed to a GMC. Employee on site had a better vehicle warming up for me... but app dictated I took a gross stinky van that I had to warm up for approximately 20 minutes to defrost. Cost me gas. The vehicle itself was great. Get rid of the dead smoker smell.

Rating:

5.0

There was a message on the dashboard saying "service air bag" that went on and off intermittently the entire time I was driving.

Rating:

5.0

Everything went very well and employees were helpful and friendly.

Rating:

5.0

Other than the individual who checked me out in New Jersey all other staff and the facilities in south western Pennsylvania were awesome 🤩! Thank you!

Rating:

5.0

Everyone was great Will and Sarah at the Greensburg location give them and the staff and the store an excellent rating.

Rating:

5.0

The app was slow

Rating:

5.0

I appreciate everyone at the Greensburg, PA, location who helped me this week. They w⁷7 yere always friendly and helped me with everything from boxes to locks to trailers Also very knowledgeable about all things Uhaul

Rating:

5.0

The guys there were very helpful and knowledgeable.

Rating:

5.0

The employes made check-in and drop-off fast and orderly. Will definitely use U-HAUL in the future.

Rating:

5.0

The gentleman who waited on and helped us with our rental truck pick up was wonderful. He was very nice and took his time explaining everything to us. Unfortunately, we were texted and called by someone from U-Haul (?corporate) several times about helping U-Haul out by adding a trailer to our rental to take to the drop off location as they were in need of trailers. We were hesitant to haul a trailer but were promised by this person that they would give us the smallest trailer to haul to make us feel comfortable, as well as, it being free of charge and discounting our rental. None of this was true upon our arrival to pick up and caused some issues and wasted our time. Thank goodness the customer service person was very helpful, understanding and patient. We were very frustrated with corporate or whoever set us up with the trailer. It appears that there is no communication from them to the site location which is sad.

Rating:

5.0

This was the best experience I have ever had with a vehicle or trailer rental. Will B. provided fast, efficient and friendly service. It only took about 10 minutes from my arrival time until the trailer was hooked up, lights checked, and I was on the road! Return was just as efficient. The equipment was clean and ready to go; the facility was also clean. I plan to use this location for future rentals whenever possible.

Rating:

4.0

Nothing, Will was an amazing young man, he never missed a beat, made the pick up process go smoothly.

Rating:

5.0

Very courteous and service oriented!!!

Rating:

4.0

Good service!

Rating:

4.0

Passenger mirror was not adjustable. Hard to see.

Rating:

5.0

Very nice and helpful staff. Very clean store.

Rating:

5.0

Nothing. They do a great job.

Rating:

1.0

i was moving from greensburg to jeannette i only made about 6 total trips and when i returned my truck he said i put over 80 miles on it! i also was not given the correct truck and i was nervous the entire time with the tire light on! i was told i would not be charged for my 2nd day and was charged for it as well i paid almost $200! if you are a single woman in need of a uhaul to move DO NOT COME THIS UHAUL FOR HELP YOU WILL GET TAKEN ADVANTAGE OF AND RIPPED OFF!!!!

Rating:

5.0

Everything worked out great.

Rating:

5.0

Will is a Fantastic person. Very professional.

Rating:

3.0

The truck had no straps for me to haul TV sets and I had to purchase straps.

Rating:

5.0

Everyone at this location did such a wonderful job! They were pleasant friendly and efficient! The check in lady was great as was the guy who did our checkout. Everything was ready when we got there as ordered and truck clean. Really wonderful experience with this U-Haul. Thank you

Rating:

3.0

Vehicle was covered in snow, with the exception of part of the windshield. Had to push all the snow off the hood and roof before leaving. Tire pressure system warning was on as soon as I started the vehicle and stayed on throughout my trip, and the low wiper fluid warning came on shortly after leaving the u-haul facility and stayed on for the remainder of my trip. Driving on the parkway with slush on the roads requires a lot of windshield cleaning. Wiper fluid should be checked after each rental, especially at this time of the year. Also, the vehicle smelled of cigarette smoke. I would hope that smoking is forbidden in a rental vehicle, and a surcharge should be assessed to cover deodorizing the vehicle when this rule is ignored.

Rating:

1.0

No one told me that there were any cheaper options.

Rating:

5.0

Very efficient and friendly

Rating:

5.0

The staff that hooked the trailer up was awesome. They were friendly, quick and just awesome overall.

Rating:

5.0

Excellent customer service. Pickup and drop off fast and easy!

Rating:

5.0

Please fix the window knob on your vehicles

Rating:

5.0

My responses to your aforementioned questions are undervalued to what your staff are doing there! Thank you.

Rating:

5.0

Staff members were friendly and helpful in assisting me with my needs.

Rating:

5.0

It was the FASTEST checkout.

Rating:

5.0

U-Haul made our moving day a breeze! Online check-in made pick up so easy. When we arrived, staff members were friendly and took care of us immediately. The truck and equipment we rented was parked in front of the store ready to go. We were on the road within minutes. Dropping off the truck that afternoon was also quick and easy. The day couldn’t have gone any smoother! Thank you!

Rating:

5.0

The staff went above and beyond to help us. Very friendly!

Rating:

4.0

Did overnight drop off. Did not meet with anyone

Rating:

5.0

This is not the location's fault, but the Mobile App rental pickup process SUCKS!!! I will NEVER try to use that option again and I encourage anyone reading this to never attempt using it.

Rating:

5.0

Smooth process, knowledgeable and helpful employees.

Rating:

3.0

My code would not work to access the building. There is no ability for a customer to reach ANYONE after hours. Customer service DID offer to put me on hold at 8 pm until the store opened the next morning at 9 AM. No lie. That was offered to me. no freight elevator so no easy way to get heavy items to the second floor.

Rating:

5.0

Will and his staff were very helpful. Can’t recommend them highly enough. Miles and Tim were great, and Miles’s wife Sara really went the extra mile (no pun intended) to help me out with a much needed cup of coffee. Great people, excellent storage unit, very cool temperature wise, clean, and easy to access. 5 stars all around. PS - Give Will a raise and more time off before you lose that gem due to burnout.

Rating:

5.0

Staff went above and beyond, in partnership Sara. I was exhausted from lack of sleep the night before, and moving it all in by myself. Sara made me coffee and brought it to me in a cheerful Christmas cup, and even went back and forth again for sweetener and a spoon. One other gentleman backed my car up to the ramp for me. And a third made sure I knew where the restrooms were in the unit. When I finished, it was time for the eclipse and Sara let me stay and watch it on her computer. Great people, great job. Please give them all a well-deserved raise, especially Sara!

Rating:

5.0

The storage unit I rented was convenient, and well maintained. I was very pleased with the rental.

Rating:

4.0

No elevator

Rating:

2.0

Took multiple calls through automated service until I reached a live person-

Rating:

5.0

I've been with the Greensburg uhaul storage facility for over a year now and I must say that I have never met such great people! The manager there Hass worked with me when issues came up! And will did everything in his power to help me with my problems!

Rating:

5.0

Will was very knowledgeable and helpful. We had a very nice experience, thank you

Rating:

5.0

William was very helpful and knowledgeable

Rating:

5.0

Only downfall is no elevator access to the upstairs storage units😩

Rating:

5.0

Lance was wonderful to work with.He was so patient and explained everything well.

Rating:

5.0

Very good experience

Rating:

5.0

Will Is always friendly and extremely helpful.

Rating:

5.0

William worked with me after my accident. They are truly a well put together team!!

Rating:

5.0

Staff was great. Very friendly and helpful. Highly recommend!

Rating:

5.0

Everyone was great. Could not have been any nicer !!!

Rating:

5.0

The staff at this location were absolutely incredible and so very helpful given the chaos of our situation. Their compassion and understanding made a major difference and I would definitely recommend doing further business with this location!

Rating:

3.0

The Uhaul in Greensburg has great staff. I would still be renting there, but the corporate level uhaul started to raise my rent on me every two to three months making it an unaffordable option. I understood a yearly increase of possibly a few dollars, but not an increase of even 5 to 10 dollars every few months. Some of us are on a fixed low income and can't afford continually having rent raised on us every few months. I know this was not a local matter, but something that was done at the corporate level. You guys at corporate though tried to make it look like local was raising the rent by slapping the local manager's name and address on every rent increase. I have nothing but respect for William and his staff, but you guys at corporate are dealing him a dirty hand making people think it is him doing the increases. I'm not even mad. I just think you guys at the corporate level are very greedy. That is my opinion. You can't squeeze blood out of a turnip.

Rating:

4.0

Hard to get to anyone by phone. A little annoying

Rating:

5.0

My whole experience with U-Haul was more than satisfactory. I would recommend them to anyone looking for storage , moving truck, or moving supplies. they are tops

Rating:

5.0

Joe Morgan. Was efficient and super helpful and friendly.

Rating:

5.0

I know my important and priceless stuff will be safe at your place , thank you for all your help . Janice a Thomas

Rating:

5.0

The beginning of this whole adventure was a nightmare. I didn’t know, until the second time I packed up my car and headed to the storage facility to secure my locker that I had to first go to the UHaul truck rental store five miles down the road. Once someone told me that I have to go there to do the paperwork before I could gain access to my locker, everything started to make sense. Even better… while I was at the truck rental store, the attendant realized that she had a locker at that location that I could rent. This facility is way closer to my house so this was fantastic! The only thing that kind of stinks is that my locker is on the second floor and there is no elevator to my knowledge. We carried things up the flight of stairs. Everything was clean and the climate control is nice to have.

Rating:

5.0

Will is great to work with. He is professional, personable and has excellent customer service. I appreciate all the help over the past years moving my sons back and fourth from college and when they graduated to there place I’d their own. Will miss working with Will and his team since I am moving to Florida.

Rating:

5.0

The best people work here. Thank you so much!

Rating:

5.0

Overall, I was very pleased with the service that I received from U-Haul. The trailer was in great shape. I received a free month of storage in a very nice clean and cool facility. Everything worked the way that it was supposed to, which was a relief during a stressful time.

Rating:

5.0

Lance at the Greensburg store was great, very helpful!

Rating:

5.0

The store manager was very helpful

Rating:

5.0

Everything was good. The only downside was that the only access to my space was to go up steps...but they were wide and easy to navigate.

Rating:

4.0

I am not happy that I could not receive my refund on the day that I canceled my storage space! I was told that I have to talk with a manager. I paid in cash every month. I expect cash in return! Additionally, the phone system is the pits. Trying to get through to an actual person is time con!

Rating:

5.0

A bit pricey but availability was good.

Rating:

1.0

We planned on renting a climate controlled unit from you, but we could not do so as your facility has no elevator. The items we needed to store were large and heavy and could not be taken up the stairs. For the price of your units, I would have expected an elevator. Also, the lack of elevator needs to be listed on your website. I would have rented elsewhere had I known there was no elevator. As a result, I am now on a waiting list for a unit elsewhere while our things sit in our garage.

Rating:

5.0

Considering the computer system was down on Saturday I couldn’t setup right away (I work in Information Technology and fully understand) with the help of William Boske was able to move my items into a storage locker and finalize on Sunday, I live in Philadelphia and couldn’t wait. The staff was awesome and very helpful.

Rating:

5.0

These guys were all great! Willing to help and make sure the customer was taken care of. Thank you so much for all your service and assistance. John

Rating:

5.0

Facility was extremely clean and seemed very secure. I felt very comfortable using this storage space over the past several years. Only downside to the whole experience was that the final month rent is not prorated based on when I closed my account, and I received no credit. Seems a bit unfair.

Rating:

4.0

I was very disappointed that the 10X10 storage space that I reserved by phone was not available when I came in to finalize the arrangements. My oldest son (52) passed away suddenly on September 10th from a heart attack. He was an amazing tattoo artist (Spanky’s Tattoos) and as administrator of his estate, I am responsible for protecting and preserving his art work. I requested a climate controlled area to facilitate this task. Instead, I am in the basement which I was told is heated. Is that the same as”climate controlled)? I am rather disappointed to say the least!

Rating:

4.0

Only complaint is the wait time to talk to someone.

Rating:

2.0

I closed my storage unit early June made a final payment and you all are still trying to charge me for the June, July and August months. Even though I got a confirmation email June 14th saying it was closed

Rating:

5.0

William was very helpful. He went above and beyond to assist with situation.

Rating:

5.0

Your staff was great and listened to my complaints about the original pickup in Sharon, Pa UHaul location. I’ve tried to write a written complaint and request money back due to an obnoxious stench and filthy muddy truck that had been smoked in!! Additionally, the truck should have NEVER been allowed to be operated by anyone! I have an incurable lung disease along w/asthma and a severely compromised immune system. That being said, I was the ONLY person able to drive your truck. I requested another truck from the Sharon location and at first, it was due to the horrendous smell and filth inside the truck. The man said it was fine and I wouldn’t be charged for it being dirty but I explained I was gagging after seconds of opening the door! He said to air it out and leave windows down. He claimed he couldn’t release any other trucks and that’s all I could use. Again, all of my complaints are directed to the Sharon, Pa location ONLY! The employees in Greensburg Pa were kind and helpful!

Rating:

5.0

It was nice to have a place bro store my stuff and not worry about anyone messing with it

Rating:

5.0

Easy truck rental . Good storage facility with great service and people.

Rating:

5.0

Fine service

Rating:

5.0

Great customer service!

Rating:

5.0

I really like the location of the storage and staffs there. The only one thing is not perfect is that there is no elevator. I planed to rent a small one, but all of them are on the 2nd floor...

Rating:

5.0

Excellent facilty

Rating:

4.0

The store manager handled my problem very Professionally! I am absolutely pleased and will continue doing business here!

Rating:

5.0

The manager was very helpful and very friendly! He went above and beyond to help us! I think he needs a promotion!

Rating:

5.0

We were very happy with the service we received! The store front was absolutely beautiful, so clean and organized! The manager was absolutely amazing and we were so impressed of his knowledge! 👍😊

Rating:

5.0

The manager, Jason was always very knowledgable and helpful whenever needed.

Rating:

1.0

The staff is incompetent and doesn't accept responsibility for their mistakes. Blaming the customer is pretty bad customer service. There is also no elevator on site & I was forced to buy a Uhaul lock

Rating:

5.0

Facility and service was very good. Will definitely consider using again and recommend to others.

Rating:

5.0

Was treated very professor and am willing to use this service again.

Rating:

5.0

great help

Rating:

3.0

Overall wasn't a horrible experience but I did have mice in my unit on several occasions and the fact that the rent kept going up is why I decided to no longer use your storage facilities

Rating:

5.0

We'd use U-Haul for storage again if the need arises.

Rating:

2.0

I had let my storage unit sit for a couple of years with apartment iteams in it. When I went back for it it was covered in mouse poop. Also a mouse trap was sitting in the Conor it looked like winter.

Rating:

5.0

Jason was a huge help in moving my daughter’s u-box from Augusta GA to Greensburg and then to Pittsburgh.

Rating:

5.0

A big Thank You to the staff at U-Haul of Greensburg! You did a great job in helping me! Sincerely, Ben T.

Rating:

3.0

It took over an hour to check inbecause of off site issues. All parties were professional as issues were resolved. I did mention there was a dead bird in front of the bay door that never was removed.

Rating:

5.0

Great service