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Susan O | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Guilford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was told the day before that I would have to drive an additional hour to pick up my rental because the truck I reserved was no longer available. Then picked up my truck with only a 1/4 tank of gas so I had to refill twice and give uhaul free gas.
KEVIN MI have recommended Uhaul in Guilford as the best facility for long or short term storage needs. It is clean, SAFE, well lit and the staff is super friendly and helpful. I just emptied my unit and happy everything is intact, too! You can’t go wrong on the shoreline with choosing Guilford moving and storage!
DENISE D | Overall ExperienceExcellent customer service
JULIE WI returned the truck a day early and filled to the point it was given to me. I don't like how casual U-Haul attendant stated that I went over 41miles and charged me for it. It was very rude and even my son noticed it. I would not recommend this location.
Rich RSignal/blinker lights were not working
JACOB NThe location was very new and very clean. The staff was quick and friendly at check-in. Other than the horrible truck they gave me, the service was good. The truck was old, had high mileage, no AC, and could hardly get speed to get on the highway.
David CThere was garbage in the cab of the truck and an old piece of cheese and they charged me a fuel surcharge when I returned it to the original fuel level.
LOUIS BI had an excellent experience. And the staff at both pick up and drop off were very attentive, pleasant, and helpful.
ROSEMARY HI was very pleased with the security and cleanliness of this facility in Guilford Ct
barbara g | Overall ExperienceThis location was friendly and took care of me so quickly. The staff was amazing and the return of the truck with them could not have been any easier.
KEVIN WI last rented from U Haul 27 years ago for my last home move and I am impressed with the continued quality of service and the trucks.
Laurent MCustomer service was excellent. Everything was made easy!
CRAIG AWe returned the truck after hours and had no interaction with personnel.
Tracy HThe gentleman who helped me out was remarkable I appreciate all the help
ROBERT JAll around good experience with the exception that pick up in SC was at least 5 days late and the rental property owners were not happy about this
Libby BAll was great as usual
Steven FMarissa was very helpful and made moving in easy
Julie T | First ImpressionsNo complaints
Matthew KGreat employees (especially Anthony) and customer service.
CARL BAll good!
MICHELLE Struck had shifing issues did report
DAVID CNot much. My experience was just about perfect. There was a small issue with the odometer reading and gas gauge but the gentleman at U-Haul made it right.
STEVEN MEmployees were outstanding.
GREGORY CI rented this equipment online to be picked up in Essex Ct. and this was confirmed by U-Haul. I then received a call stating I needed to go to Guilford to pick up. VERY POOR CUSTOMER SERVICE.
KEVIN WWell maintained, but some salt residue from winter driving. Understandable. Hard to clean when temperatures are below freezing.
DOUGLAS HSnacks! Only kidding. Nothing to recommend. Very well run.
BRIAN GThe Guilford UHaul location was good. The Chicago UHaul location (where the Uboxes arrived) was not helpful in several ways. Please feel free to contact me if you want to know how they could improve in several ways.
Matthew GI was there 10 minutes at the most. Much appreciated!
JOSEPH MThe drivers were great! They delivered mattresses to an assisted living and did a great job breaking down the old bed and setting up the new beds.
MARY OThe staff was very accommodating and helpful when I needed to change my reservation. I loved the ability to pick up and drop off after hours.
Rajintha BLocation is in a good spot, well kept, didn't have the appliance dolly I reserved and the hand truck wasn't really big enough for the job. Could have used a bit more instruction regarding up coming texts, emails, using equipment, etc. But they did come out and helped us hook up the trailer.
ASHLEY MEasy reservation, vehicle pickup, online extended rental option, return process. Very smooth rental.
WILLIAM BI’ve rented storage units from several different companies and this U-Haul storage facility by far has the cleanest, and best priced rental units.
LINA M | First ImpressionsI had the worst experience with U-Haul. The customer service was unprofessional, to say the least—felt like I walked into a frat house. I waited over an hour just for them to figure out that their computer system, not my card, was the reason for the payment issues. To make matters worse, the manager was clearly high and blatantly hitting his vape right in front of me. Completely unacceptable and unprofessional behavior. Save yourself the hassle and go elsewhere!
ANTHONY SGreat manager, great customer service
ANTHONY SStaff was great, place was spotless, parking never an issue but......I had a large locker, understood the security alarm process and never had an issue. I moved to a smaller locker and 5 times out of 5 the alarm went off! Ear piercing alarm. I spoke to the staff and was issued 4 new cards, all set the alarm off. Again, staff was helpful but after 5 alarm activations, I moved out.
GEORGE F | Overall Experienceif checking in at counter, one shouldn't have to use website to 'inspect' the vehicle -- for some reason it didn't save the photos on the first attempt to submit the page, and it's not easy to get a picture of the roof on a large vehicle - also reflection on the dashboard display made it difficult to get a clear picture of the milage and gas gauge -- drop off was a piece of cake though!!!
GREGORY TGreat customer service. Quick and easy pick up and drop off.
CHRISTOPHER Ktell people how to locate the gas tank
barbara cGuilford U-Haul is a top notch facility. Everything is clean and modern. The storage facility is the nicest I’ve ever seen.
JAMES FYour website is cumbersome and just plain a waste of time
STEPHEN CDid self-service drop off and didn't have any problems. I did not engage any personnel at the drop-off location.
Martin MTo much sway in the steering wheel
CATHY OI find this location well stocked with vehicles. In my opinion this location should be a pride of the company. Everything possibly needed for moving plus self storage. Right off the highway, super convenient! I checked out by phone. Super easy!
JAMES FI dropped off here before very clean and organized business. They came out and helped me back the trailer up and disconnected and I went. I’ll be back.
Braddock MThe gentleman that took care of me was super busy, but still took the time to give excellent service and have a great attitude towards fulfilling my needs.
ANDREW RGreat experience. Easy to rent online, clear return instructions and affordable rates.
LAURA ZGreat people and facility is clean and well Maintained. Staff are watchful and attentive to the property.
Jeffrey R | Overall Experiencegood experience
william nFees got too high
Kevin D | Overall ExperienceVery safe and reliable storage facility. Only leaving because I moved and no longer need the storage.
GREG F | Overall Experiencei like the idea of having a climate-controlled environment. I have stored my belongings in other facilities, that were not, and some of my things were ruined.
Paul G | First ImpressionsIt’s a beautiful facility- brand new and immaculate. The staff are friendly, professional and helpful. I recommend this facility often to my seller clients getting ready to list their homes!!
HEATHER D | First ImpressionsJust wanted to say thank you very much that you had a 10 x 10 storage unit open And the staff that you have are awesome thank you
barry o | First ImpressionsStorage space is plentiful, clean and appears to have easy access. I feel it will also be very secure.
Susan P | First ImpressionsStaff, location and vehicle, all pleasant. I rented a 10x10 unit and gentlemen cleaning the floors helped me at the elevator. Place is top notch.
GEORGE F | First ImpressionsMy only comment is on the swipe card - it never works, the reader seems very sensitive which makes it a little stressful. I was in a bit of a rush when I closed out the until but I paid for August and cleaned it out on 8/3 by 11 AM. Possible to get a refund on the balance of the month? Thanks Mary
Mary M | Overall ExperienceUhaul of Guilford is the best storage experience I've ever had. I was particularly impressed with the staff and how helpful they were. And the facility was exceptionally clean, well-lit and I always felt safe. I highly recommend this storage.
Leslie S | Overall ExperienceEverything about this facility is perfect. It’s clean, safe, well lit, and comfortable. HIGHLY RECOMMEND!!
VICTORIA P | Overall ExperienceClose to home and been using U-Haul all my life.
HUGO F | First ImpressionsThe guys who work there seem tired or annoyed. They are nice, but not too friendly. Even so, they still provided the required service.
NAOMI M | Overall ExperienceGreat experience so far. The staff were very helpful as we moved in and returned a truck.
Ellen P | First ImpressionsI recommend the U-HAUL Center in Guilford, CT, to all those seeking climate-controlled secure storage facilities and low-cost/fuel-efficient moving equipment.
SEAN O | First Impressionsrobert was good
DANIEL V | First ImpressionsThe young man who waited on my was extremely kind and friendly and very helpful. I don’t see his name on my contract but he should be recognized for his excellent service.
JAYNE M | Overall ExperienceRestroom overflowing trash for days, dirty toilet constantly Snow blocking unloading/loading area No ice melt placed on ice at loading unloading areas (its been over a week since snow and lot near loading area is icy) Staff do not seem to be all that busy, cannot understand why they don't make daily rounds to check areas and address issues
Diane H | Overall ExperienceFriendly staff and easy process to rent unit.
Jennifer C | First ImpressionsVery positive experience thus far, this is my first time storing at Uhaul and so far its been great! Helpful and friendly office staff!!
Diane H | First ImpressionsThanks for making this such an easy decision and equally helpful to execute. Already storing stuff - shortly after signing the contract.
christina t | First ImpressionsUnlike the State street facility in New Haven this location exceeded all expectations. Fantastic Crew here.
ROGER L | First ImpressionsThe guys who helped me out were awesome 👌 they made sure to show me where my unit was and how to access everything I need, even for after hours. I'm switching from.another storage place and i am SO glad I did!
Brianna N | First ImpressionsAbsolutely perfect experience!
LINDA S | Overall ExperienceI was impressed at the efficiency and cleanliness of the facility.
Eleanor M | Overall ExperienceI just wish there were more larger units. I’m going to end up needing several smaller units which is unfortunate.
Lisa D | First ImpressionsBooked one type of unit and was not available when I got there. Had to switch to 2 smaller units . Very annoying
Michael O | First ImpressionsThe location was great, work for my needs ,and for the time that I need , thank you.
Samuel A | Overall ExperienceThe manager was so helpful and nice and really cares about the facility and customer experience. Wow!
TONI A | First ImpressionsCleanest, nicest, most professional storage facility I have ever used. Fantastic, helpful, pleasant staff.
Simon C | Overall ExperienceVery helpful and knowledgeable.
DENISE D | First ImpressionsVERY clean. Climate controlled. Easy in and out. Plenty of carts to use.
Barbara M | Overall ExperienceGreat service. Excellent staff especially manager Robert.
ANTHONY S | Overall ExperienceVery clean facility including bathrooms! Easy access to storage.
Nacia L | Overall ExperienceNicest experience I’ve ever had with working with a U-Haul employee at ANY location. A++++++++++
DARA A | First ImpressionsIt was an easy process. Harrison was very polite, knowledgeable.
Lenore M | First ImpressionsI would have liked to have been offered additional storage options in order to make a decision to better serve my storage needs.
JEANINE S | First ImpressionsVery helpful staff and excellent facility. Perfect for our needs and location.
Clinton F | Overall ExperienceOriginally when I went to U-Haul a year ago to rent my storage area, the manager was very helpful and interested in being sure I was well cared for. I was moving and he was especially helpful to see that I got all the boxes and other supplies I needed. Then he helped me to the car with my purchases. That manager is no longer working in this particular location. When I went in most recently, preparing for another move, the staff was disinterested in my presence, did not acknowledge my arrival until I went to them to ask for help. There were no other customers in the store. The staff were all behind the desk sitting and talking. As I was waiting for someone to speak with me, the new manager was bragging about his success, and how wonderful he had done in improving the “numbers”. He went on saying how he improved this particular location in a very short time and they are now top ranked. In my opinion, I would rank the service one 1 of 10 at most. - not one person came to greet me when I arrived, - when I went for help I had to wait as they were having this particular discussion - When I asked questions, the answers were brief and unclear, - I had to ask for someone to come and show me, please. - I paid for my items and carried a large stack of boxes to my car without any offer of assistance while multiple staff sat behind the desk with no other customers in the store. This would never have happened under the previous manager and staff who he managed. They were always attentive, interested in my needs, and ready to assist in anyway possible. Frankly, the numbers make no difference with this type of poor service unless all U-Haul cares about is the bottom line. I hope this comment is taken and used to make improvements. Everyone can learn and everyone should have a chance to correct their mistakes.
MERRIE H | Overall ExperienceHaving reservations handled by the local staff would be more helpful than the national call center as the call center doesn't seem to know true availability
LOUIS L | First ImpressionsRobert, the Manager, is the CONSUMMATE PROFESSIONAL. He is Ready to handle any situation that walks through the Door. Uhaul should feel Privileged to have him be an Associate.
Cynthia B | First ImpressionsThe Manager Bob was very helpful and worked with me to store my belongings with easy access. The original units I had booked didn’t work as well as the one larger unit 10x10 and two 5x10 units.
Donna R | First ImpressionsI was treated rudely at a first visit. The gentleman behind the counter refused to reserve me a storage facility and said I had to use your website. And so I did. But I never received a confirmation. So I headed back to your facility and was assisted by a much more professional man. You should improve your staffing and your on line reservation system. I almost went elsewhere.
Mary B | First ImpressionsGreat helpful employees
DALE S | Overall ExperienceI utilized Guilford Uhaul for all my needs moving to the shoreline from out of state. I can’t provide enough positive feedback in this space for the excellent friendly and supportive staff and the great storage space. Would highly recommend for all moving and storage needs in the area
Jonathan S | Overall ExperienceVery clean. Easy loading and unloading to third floor with elevator and provided trolleys.
Laura M | Overall ExperienceLock was not provided in unit as promised. Office provided it upon inquiry.
Robert M | Online Move InHarrison was extremely helpful and friendly.
Leslie S | First ImpressionsUhaul lost one of my Uhaul Boxes for over a month. You also charged me for four months, after I moved everything out, for a storage box that didn’t exist. I get charged every month and have to repeatedly contest it and try to call to get it fixed. The manager of the Guilford, CT Uhaul never returned my phone calls. However, everyone I’ve talked to there is nice and as helpful as they can be and I have appreciated all their help even though a few aggravating problems went unresolved for a very long time.
Christine K | Overall ExperienceStaff was friendly and helpful. Please place it super clean. Close to the interstate saves on time. The cargo vans I've rented were newer and good on gas. I would highly recommend this U-Haul location to anyone.
Joseph G | First ImpressionsThis Uhaul location in Guilford, CT. Is a one stop shop for all moving and storage needs. The office is staffed with friendly and helpful people. Their hours are convenient and they are open on Sunday. Available at this location are moving trucks and and a new clean indoor storage facility. Also available here are a variety of different size boxes, and other moving and storage supplies. This is my go-to Uhaul location.
Seth W | Overall ExperienceThe staff was outstanding!!!! I had many interactions with several of them, all were professional and yet very helpful!! This was hands down the best facility I have ever seen!!!
Harry T | Overall ExperienceProfessional friendly helpful staff
LINDA S | First ImpressionsThe 2 guys who assisted me were awesome in explaining how to access the unit
Anna R | First Impressionstop notch service every time at this location. Staff is friendly and helpful. Where can I get a Uhaul beanie?
Seth W | First ImpressionsThe young lady who rented my storage unit to me was excellent. Knew what she was doing, thorough, kind, tough to find employees like this these days. Young, dark hair, working Sunday in Guilford.
William S | First ImpressionsI went to the Guilford location to reserve a truck as well as rent a storage unit. Both were done easily and efficiently.
Mary M | First ImpressionsThe staff member that took care of me could not have been more helpful. He was friendly and bery professional - excellent service.
Cecilia B | First ImpressionsThis is the second time I have had a problem with uhaul. I completed an online reservation well in advance and after we load up our entire home into a truck, we get to a storage unit and the man at the desk tells me he doesn’t think he has a unit available. After telling him I reserved a 10x10x10 online, he said people who walk in the door get first come first serve basis. At 5 pm and all other storage options closed at this point, we were quite upset with the fact they gave our storage unit away to someone else. Thankfully the guy came back and said he had a 10x10x8 but I was still going to be charged the same rate. Because we were so tired we just took the unit. There were barely any dollys to use. We had to borrow someone else’s since we were now on the second floor. Needless to say, once I take my things out of the unit, I don’t know that I will use uhaul again. Expensive and unreliable.
BRITTANY A | First ImpressionsWe are pleased with the Guilford U-haul experience. We had to store our entire two-bedroom apartment for less than a month, therefore we chose two units of 10*10*8 size. Our units were on the second floor but the building had multiple furniture dollies that you can use in the elevator, so it was easy and fast. We chose this location because it was secure/ climate controlled/ accessible. Additional information: -staff was always nice -the building has electronic card access -we got the locks for both of our units free of charge -the times we visit our units, the building was always clean -the bathrooms were clean -loading and unloading zone was very convenient and easy to access
Irma D | Overall ExperienceEverything was simple and extremely convenient, very well managed and thought through.
Andre P | Overall ExperienceGarren Keith, the manager, is knowledgeable, friendly, professional, helpful in all ways. A pleasure to deal with.
Mark S | First ImpressionsClean, convenient, easy access. They even offer lovely restrooms. I recommend this location highly.
Linda W | First ImpressionsThe employees are extremely helpful
DALE S | First ImpressionsI am in the storage business and manage 3 facilities throughout Connecticut and I choose to store my things with UHaul Guilford.
Kelly S | Overall ExperienceAlthough the rep was nice, the service was very slow and it took at long time to check in. I had to come back later in the day because the rep needed to take care of other customers in line before he could show me the unit. I had another appointment and couldn't wait for the rep to take the same kind of time with the others as he had with me.
NAOMI M | First ImpressionsThe person at the desk was too soft spoken I had to keep asking him to repeat himself and speak louder Other then that it was a great experience
james t | Overall ExperienceThe online special included a lock and the employee at the store confirmed that. However when I got to the location, they stated had they did not have any locks to provide me therefore I had to provide my own lock which was frustrating!
Alfonse P | First ImpressionsNice facility and handy equipment. The day I was there there was only one young lady working the desk and there were people waiting. Need more staff.
Cookman B | First ImpressionsI paid for the unit and also rented a truck. When we got to the facility one door accepted my code but the other door Would not. Still waiting to unload truck
Peter D | First ImpressionsI found Guilford facility to have friendly people.
JAN U | Overall ExperienceReally well-managed facility. Great manager and staff. No propblems, at all, in two years of storage. Thank you!
James E | Overall ExperienceThe unit was great and clean, and the staff was helpful. The problem was access to the unit due to electrical issues and the door not opening. Constantly had to get staff to give me access to the building especially in the very early or late hours. Hopefully all electrical issues have been resolved.
ANTHONY S | Overall ExperienceGuilford was great the one on state street in New Haven was terrible was no good and I would discourage anyone from ever going there New Have workers were rude and said my resevation number was not a reservation number
james t | First ImpressionsGeneral manager was so nice and helpful!
DENISE L | First ImpressionsGarren was very helpful. An excellent representative for uhaul
Arthur M | First ImpressionsGreat facility. Garren and his staff are very helpful and friendly
Kevin M | Overall ExperienceGarren Keith and other associates were always ready to help when we asked. It appeared that Covid-19 protocols were observed by all staff members each time we visited. We used our storage locker as a temporary holding spot during our move from former to new residences in Guilford. The range of supplies available at the store gave us what we needed to protect belongings during the move. We'd certainly use the Guilford facility again when and if we needed it. We're also glad that UHaul found a way to fully utilize the former automobile dealer facility, thereby avoiding further community and zoning controversy that erupted when initial plans for a multi-story building resulted in local neighborhood resistance. Guilford and UHaul both came out ahead on this one! Jeff Freeman
Jeff F | Overall ExperienceSimple rental/check-in process. Location was clean and staffed with helpful people. Check-out was straight forward with no surprises. Would absolutely recommend the Guilford, CT U-Haul location for secure/convenient storage. Best of luck with the expansion...Guilford needs more personal/business services for residents. U-Haul is a great example of how large retailers and small towns can co-exist.
Paul E | Overall ExperienceJared and Jonas were excellent. Very efficient.
PETER C | First ImpressionsGarren is FANTASTIC!
Kirsten J | First ImpressionsI Didn’t answer question number 3 because the facility was under renovation-therefore much activity and noise- all for a good purpose. Overall a good experience with the manager being well informed and helpful. I certainly would recommend your facility to my friends. The one thing I was vexed about was having to provide a backup name that had a different address than mine. I was planning to use my wife as a backup person. I was told that wasn’t possible because a couple had done that and they both died at the same time so there was no one to notify ,presumably when the monthly bill was not paid. It seems that the probability of simultaneous or near simultaneous deaths of a renter and his wife is quite low and therefore there shouldn’t be that requirement of a different address.
William J | First Impressions