This is a really nice clean storage. I would recommend this storage to everyone!!!💜
Jacqueline F | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Gurnee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent! Very kind and professional.
Joe MEnjoy working with your staff they were very professional!
BROOK G | Overall ExperienceI relocated from the Waukegan location. That location is helpful and the employees are there to answer questions. When I switched locations, I was immediately disappointed with my experience at the Grayslake one. I had to wait 30 minutes for someone to address me and another 30 minutes for them to walk me to my unit. I was renting a truck and the extra hour of waiting really held me back.
Annie M | Overall ExperienceThis location is often very busy. The employees of the facility are always friendly and very competent, but the facility seems understaffed. The employees are always apologetic about the wait time, but it seems like they could use additional help.
JOHN RGreat service!
ANGELA E | Online Move InGurnee U-Haul is full of great people . God bless .
Robin L | Overall ExperienceWhile truck ran well, inside of cab was filthy. I requested 2 furniture dollys when reserving truck online and only 1 was available when I came to pick up truck. I was told your online reservation system lets patrons reserve any number but there are really only a limited number available. This could have been an issue. Facility was excellent and staff was friendly and helpful.
FREDERICK MTrailer was rusty and in poor condition, although it was functional. Trailer also did not have an electrical connector and I had to get the clerk to take one off of another trailer so I could get going, which took unnecessary extra time. The check-in was a disaster as the computer system was down, and I was 5th in line with 1 clerk. I felt sorry for the clerk, but had to wait for 30 minutes for my turn, and then all of my data (from my reservation) had to be input from scratch. I have rented from here many times in the past, and will probably give them 1 more chance, but I also know that the previous manager (Carl) left about a year ago and I hope this is not the "new normal" for this location. Overall a bad experience.
Daniel RYour staff was very helpful from pick up to drop off
BRUCE PMicheal B. was exceptional: professional, courteous and extremely customer service oriented.
JAIME PReally great. I needed a last minute rental and they had a truck clean, full of gas and ready to go within minutes.
Mark LMy truck was clean and great running condition.
Mark SVery happy with uhaul!
ANDRES HTruck was great, employee was polite. My only complaint is starting me off with 1/4 tank of gas. That’s kind of meager and I had to try to guess when to stop putting gas in. I figured it out, not a huge deal but would be nice to have a full truck.
MARK LThe truck was a little dirty, but the bad thing was it smelled of cigarette smoke.
ROHAN Dgreat customer service in person and over the phone. Trailer was in good working order and it was easy to make a reservation.
JAVIER SEasy peasy
ALAN WIt's my number one storage facility.
OMAR V | First ImpressionsGreat team working there!
MATHEW WGreat place to utilize for storage with excellent customer service.
Jason M | Overall ExperienceNobody come with me before picking the van and they don’t do regular check up and also they don’t check the miles. Actually I just take for an hour and I told them only 20 miles to go from gurnee u haul Centre to lake bluff and come back to u haul Centre ,he said the estimate is 39 bucks but the drop off time another representative he is ask any problem I said no and he goes to check everything and he say you use 130 miles,Iam shocked And they charging me 46 bucks For me it’s a bad experience from this location
ANEESH RMichael and staff have been advocates as well as quality representatives for U-Haul facilities, products and services
Edward T | First ImpressionsMy problem was not with the drop off or the facility that I picked the U-Haul up at or dropped it back off at. I ran into an extremely dangerous situation with a vehicle that was rented to me. It was one of the 26 foot trucks and about 30 minutes into my trip from Gurnee, Illinois to Springfield Illinois. The windshield wiper on the driver side broke, snapped off, and this was during the big storms out there. The ice and water and snow even at the best of times with windshield wipers is difficult to deal with. I tried pulling off twice to locate a U-Haul while I was on the road and was unable to find one that would not have added, at least an hour to my trip. I am extraordinarily disappointed and actually quite upset.
WILLIAM SThank you for your Business and Service
PATRICK WNada
DENNYS LExtremely efficient and fast
ben mMichael was knowledgable and friendly . From start to finish everything went great . We also used the U-Haul helpers and they were lifesaver’s . I highly recommended this U haul storage and truck rental facility . Thank you Michael for making something so stressful much easier .
LAWRENCE G | Overall ExperienceJoshua and Joe P. Great customer service great first impression.
DAMARI CGas was not full when i got the truck. When finished i went to get fill the tank before returning the truck. Usually you the needle as it goes up when you turn the key on and fill the gas. But this time the needle wouldnt move. So i had to fill full tank. Only after i started the ignition the nedle started to move al the way up. So i over payed on gas becoase you guys dont fill full tank. You should give the truck with full tank. And not run this little scam with the gas. I dont know is this on purpose or not from your end.
SERGHEI OMr Boero was excellent in his service. I would also like to thank Jade for her excellent service on the phone.
HOWARD GPlease remember that the moving help that u haul presented to me didn’t work at all. They didn’t show up. I was delayed and moving a day. They didn’t show up to unload the truck which took an additional day very unsatisfied. I believe that U-Haul should look at what they’re doing.
richard gThe process was efficient and quick. The only very minor item is that the new lock and key is in the storage bin when you open it for the first time… enclosed in plastic. I did not have a pair of scissors to open it so I had to grab a pair of scissors from my house while leaving my items in my bin unsecured. Very minor as the indoor storage facility is very clean and secured. It would be a good idea to have the attending person walk with you, open the door and cut open the new lock and key…..allowing you to secure the bin while there for the first time. Thanks
BYRON H | First ImpressionsThe gentleman that helped us was very nice and easy to work with.
Cecile MThe truck was visibly clean but had a terrible stench of cigarette and marijuana smoke. I informed the staff of this upon returning the truck. Other than that, the rental was great!
ELIZABETH AExcellent and fast service everyone was very helpful!!
KRISTINA SWell done
TIMOTHY KMy U-Haul leaked when it rained and damaged some on my furniture
James FGreat service, was very pleased. God bless
DANIEL C | First ImpressionsFast and Easy service! Respected their one month free deal with my one-way contract despite not having a prior reservation!
ALEXANDER R | First ImpressionsBest haul location - I traveled extra to squire and return a vehicle- nice folks, clean inside facility and out- properly managed- I recommend this location to all
AURELIA PMove in process was easy. Appreciated the carts made available on site. Was really convenient. I was a little confused by where the 'gate' was (that was referred to in my emailed directions), but I figured it out after a few minutes and found the best entrance to unload.
Joseph L | Online Move InThe breaking system on the 6x12 enclosed trailer was very bad and over reactive, shaking the whole car when we had to break a little faster than normal. It was very sensitive and made the trip take longer so we were late bringing the trailer back.
JEFFERY CExcellent staff, fast, effective and kind.
CAROLINA EThe staff were smug and indifferent.
WILLIAM BGood service
KOMIL PNothing
YVONNE MWe appreciate hail and all that worked and/or spoke with us to make our moving experience doable. A real team effort and smooth move. We recommend Uhsul to everyone- thank you
URELI PI Love the large drive in bay, making access by even your largest 26' Super Mover truck a breeze! It definitely saved time on the move-in process & will help when I eventually move back out.
Keith P | First ImpressionsVery easy pick up process. Info on rental agreement was clearly explained.
WILLIAM DFast and efficient experience.
NELSON COffer walk up ramps for heavy furniture at a cheap price.
ARVINE MI have rented many times in different states and I have always had a good experience.
John KThe gas tank was almost empty when I picked it up, so be aware of it if planing to rent it late in the day.
Elvia RVery good customer service!
MARK SMy experience at this location was perfect.
DEBRA RThe steering column was bad i had to drive super careful from waukegan to Watertown wi. That’s dangerous! Also the app didn’t work to mobile check in and mobile check out. The passenger side has a dent. Called to let the Gurnee location know, they updated the notes they said.
TEPHANIE LAlways professional and excellent service.
VICKIE DDue to the doors being broken for a few weeks we were unable to move stuff in and out of our unit during specific times. The alarm would consistently go off when opening the door even after the bill was paid which my wife mentioned multiple times was a sensory issue. They told us it was out of their control which we understand but they also have a giant dip when walking in which could severely injure or hurt someone, previously disabled or not. While the unit itself was secure, the policies and maintenance were subpar. The employee were very helpful and professional though. Also the bathrooms were poorly maintained and people were probably using drugs in there. We saw used needles in a dresser set left in the free stuff once. Maybe it would be wise to have an employee sort through donations from time to time.
Nicholas F | Overall ExperienceMike at the Waveland Ave location was very helpful and nice to meet.
Mylee P | First ImpressionsGreat experience for my first visit
ERNST G | First ImpressionsAlarm needs to be fixed
mary r | First ImpressionsYour team was truly helpful!
David V | First ImpressionsYour staff tried to serve somebody that was behind me in line. I think that was totally unacceptable.
Guy C | Overall ExperienceMy process went very well. Dassan helped me and did an amazing job. He was very helpful and kind. It’s obvious he cares about his customers and wants to provide excellent service. Thanks Dassan!
Tia D | First ImpressionsI’m very happy with the service. Staffs are friendly and very helpful.
DARIUSZ K | First ImpressionsGreatest customer service ever appreciate the people service awesome!!!
GUY C | Overall ExperienceThank you for your help take care David
DAVID B | Overall ExperienceA +++
GERALD C | First ImpressionsThat was my first time using u haul storage and they made sure my things were clean safe and secure l was very happy with the outcome
Windy S | Overall ExperienceVery clean, very convenient, friendly staff and I love the auto payment! I would definitely recommend you guys to anyone in need of storage options. Thank you
Ricky C | Overall ExperienceThe bathroom always needed more attention.
Darlene G | Overall ExperienceI would highly recommend this location
DONALD S | First ImpressionsWorldclass experience. Got to the place where we weren't storing enough stuff to warrant $75/month aka $900-ish / year. If the needs occur again, I'm certain that we'll be back.
Doug D | Overall ExperienceI had a few problems within the last month of my renting and manager Karl took care of all of my requests and helped me be able to move out of my storage unit also return the truck with a peace of mind. Great service great management!
Helen S | Overall ExperiencePrice stayed the same for two years, climate controlled, very clean, restroom was clean, and access was awesome with a pin#, a key card and a key fob for the large bay door.
Jeremy K | Overall ExperienceAfter the passing of a loved one, the storage facility helped the family by allowing extended time to arrange for viewing and disposal of the contents in storage. We are grateful for the consideration shown during this difficult time. Our heartfelt thanks to the staff at this Uhaul facility
Frank M | Overall ExperienceRoomy clean handicapped bathrooms nearby, plenty of carts, great variety of vehicles, overall nice staff and smooth operation. I also like the reuse space near the door where people can leave something for others.
mary g | First ImpressionsVery good service.
Kerry S | First ImpressionsSince I was done with the unit two weeks before the next monthly payment was due it would have been nice if a partial refund had been afforded.
David M | Overall ExperienceThe manager and other employees were very helpful to me in storing and moving my items!
Thomas G | Overall ExperienceClean, secure. Rented here for 3 years and never had an issue. Was always able to access my unit when I needed to. The staff was always very helpful and friendly.
NICOLE B | Overall ExperienceFacility was well maintained and staff was great
erika U | Overall ExperienceI will most definitely recommend U-haul to all my family and friends. The customer service is great.
Michelle C | Overall ExperienceIn renting a 10x10x10 unit online, we were given 2-5x10 units. They U-Haul team was super helpful in getting us switched over.
Johnathon M | Online Move InIt was safe and convenient
OMAR V | Overall ExperienceEverything is all good 👍🏾
Edna S | First ImpressionsLittle problem with getting credit for on-line bill pay each month from my husband's bank account - all fees were reversed so no harm in the end. Facilities are absolutely wonderful - climate controlled... I was very pleased with the facilities and staff - we like Brandon.
Denisa K | Overall ExperienceThank you for being there when you were most needed.
Darlene G | First ImpressionsThe team was extremely helpful as I had a medical condition, worked with me patiently, I would describe my service nothing less than superb!
Mark R | Overall ExperienceThe staff is awesome and was very helpful to me during my move.
Theresa H | First ImpressionsThe guys in the front were very helpful, nice and welcoming. I like dhow the hours were more late than usual so I was able to put my stuff in my storage and leave the trailer I rented before hitting my destination. Place was clean and well maintained. 10/10
Lizbeth F | First ImpressionsThis location was ABSOLUTELY AMMMAZZZINNNG! The staff was/IS EXCEPTIONALLY PHENOMENAL!!! ~Camille Swint
CAMILLE S | Overall ExperienceCleaning needs to be improved
Fernando G | Overall ExperienceThe staff at this facility made the truck, equipment, and storage facility rental process so easy during this stressful time. I really appreciated their effective communication and friendly customer service. I was also impressed with the cleanliness and accessibility of the storage facility. Thanks!
JAMMIE K | Overall ExperienceGreat
Lillian H | First ImpressionsI thank you all for the support you all gave to me I'm very happy how you all took care of my belongings God bless you all.
Anna H | Overall ExperienceIt's very convenient
OMAR V | First ImpressionsI ended my contract and was still being charged!
elizabeth w | Overall ExperienceStaff was professional and polite. They kept up with our changes on the trucks; found out the 20' and 15' trucks we couldn't navigate the high entrances without a lot of assistance. We ended up the a van that worked well for us. Karl was flexible throughout the processes, he was wonderful!
Carolyn b | First ImpressionsEverything was great!
Jane F | Overall ExperienceThanks
ALETHIA S | Overall ExperienceStaff was friendly and helpful, again. My move in was easy and painless. During a very painful time.
diane h | First ImpressionsNeed more flat beds
Thomas G | First ImpressionsThank you to all the Uhaul employees I have worked with. This is the greatest, cleanest, strategic, easiest, most compassionate, empathetic and most convenient storage facility I have worked with.
Kathryn R | Overall ExperienceUhaul exceeded my expectations. They had well maintained carts to borrow and it really sped up my unloading. The facility was spotlessly clean. I was surprised they had a public bathroom and then choose to use it and it was fantastically clean as well.
Doug D | First ImpressionsWe have rented trucks numerous times from the Gurnee U-Haul. The trucks are clean and well maintained. I can also definitely recommend the storage units at the Gurnee location on Waveland Ave. First of all, the staff is very helpful and professional which makes everything easy! The entire place is spotless, including the storage unit buildings. It is secure and well lit. Overall, we had a very positive experience and I can recommend them without hesitation.
Dianne B | Overall ExperienceThe only thing I did not like about the unit(s) was the alarm system when opening. All the units did it, and it was loud and alarming(lol). Never sure why it did that. It stopped quickly, but was irritating.
Roberta K | Overall ExperienceKarl Kersten, really helpful guy!
OCTAVIO S | Overall Experiencemanager Karl Kersten was very helpful and professional. i will highly recommend Uhaul storage to others
Joseph B | Online Move InKarl's crew is friendly and knowledgeable. Hard working, open to the changes that come with the job of dealing with the public. Clean and secure. All around great experience.
Robert A | First ImpressionsEasy and Fast
Juan R | First ImpressionsEasy to use - great service- facility was spotless and offered carts to help move things from loading docks to rental unit. I’d highly recommend this facility.
Tim S | Overall ExperienceGreat new facility, clean, great service. However it would be nice to have a drink vending machine.
Maiku M | First ImpressionsWell run, modern facility. Very clean. Moving equipment was readily available. Staff was very helpful and accommodating. Many available trucks of all sizes seemingly available at any time. Newly laid concrete and asphalt delayed my move out but, in the end, wasn't an issue. Now there is brand new pavement with WIDE access.
Steve F | Overall ExperienceI originally reserved a unit at U-Haul Moving & Storage of Libertyville months in advance. When I arrived, however, I was told that there was no unit of the proper size available. The manager there, Greg, was incredibly helpful and accommodating, apologizing for the situation and helping me get set up with a unit in Gurnee. The staff and conditions at the Gurnee location were great. Despite having a good experience with the staff at both locations, my rating is heavily influenced by the fact that the reservation I made was not honored. It seems to me that this policy creates a lot of avoidable trouble for the U-Haul staff and customers. I feel that it is irresponsible for U-Haul to continue allowing people to reserve units that are not actually available.
Katylyn F | First ImpressionsExcellent customer service. Above and beyond. Thank You
MARTA R | First ImpressionsThey have charge me extra without any reason the staff member did a mistake and I had to pay 50 dollars extra when I tried to reach the manager or another staff member I was on the phone for 45 minutes to an hour and no one helped me and hang up the phone I had a very bad experience and would not recommend very poor management and staffing they don't know what are they doing I have told them couple times to set up a direct deposit and every time they make a mistake and I was the one paying for their mistakes.
Saba V | Overall ExperienceThere was someone actively cleaning while I was there which was nice to see and there were carts to use to move my stuff. They were struggling with some tech issues for payment but they worked through it and got me taken care of!
AARON S | First ImpressionsLa locacion era muy bien limpiada y los empleados fueron muy tranquilos y tuvieron mucha paciencia. Fue una experiencia muy agradecida, amigable, calmada para mi y mis amigos en este momento. Me siento mucha confianza que mis cosas favoritas y queridas estan en las manos bien calificadas para cuidarles en maneras apropriadas y aceptadas.
Kathryn R | First ImpressionsMy experience was excellent.
Elizabeth S | First ImpressionsEVERYTHING WAS GREAT
SUSAN P | Overall ExperienceAwesome customer service!
kathy h | Overall ExperienceRep at counter made it very easy and was very helpful will use again and tell all my friends and family to come here!
Brandon K | First ImpressionsThe manager is very good. Knowledgeable and really helpful.
Mike W | First ImpressionsI wish you I wish U-Haul stayed open till 7:00 on Sundays
AMENDA B | First ImpressionsI was surprised with how clean the facility was, also the indoor parking was very convenient.
Lashanda S | Online Move InVery nice attenfant
Cathy R | First ImpressionsWonderful service thank you.
Clatashia J | First ImpressionsClean-Convenient-great experience
terry g | Overall Experienceafter using a few different locations in other states so far this one has been the best by fair the gentleman that assisted me was very attentive and helpful. even though there were folks on hand doing construction this loacltion was still cleaner than others no debris in the parking lot trash cans not running over with trash and other employees dressed for a business no ripped or torn paints shirts clean not stained in all I would say that some of the othe loacations could learn something from this one. Great Job
John J | First ImpressionsExcellent on-site customer care, too. Thank you!
James W | Online Move InKeep up the great work. I am impressed with the customer service at this facility.
michelle n | First ImpressionsThe guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.
ALEXANDRA F | First ImpressionsI am truly flattered and impressed with the welcome and hospitality you have shown to customers. So, the Bible tells me: " Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. Hebrews 13:2 KJV"
Patrick W | First ImpressionsGreat guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.
NICOLE B | Online Move InEasy and convenient reservation, knowledgeable and friendly staff
MICHAEL C | First ImpressionsThe new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.
Ronald C | First ImpressionsManager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.
Gregory H | First ImpressionsIt was excellent despite having no power
Caroline A | First ImpressionsSteve is absolutely awesome. Thank you
Dionna S | First ImpressionsThanks
Patrick C | Overall ExperienceThe general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!
heather k | Reservation