Customer Reviews for U-Haul Moving & Storage of Hamden

Rating:

5.0

The staff was very helpful. Explain things to you showed me this material that I would need for moving.

Rating:

1.0

Got overcharged truck had issues. And tank was half not full

Rating:

3.0

When I went to go move my belongings out of my unit(2735) from the Hamden cr office, my furniture was ruined by mice droppings and urine. The unit on the right of me had seed etc in their storage and mice got to it and came into my unit. Have pictures to show.

Rating:

5.0

Easy check in and out, no delays

Rating:

5.0

Excellent service Always keep that size rental truck handy. Keep up the good work I enjoyed the representative.

Rating:

5.0

Staff was helpful and check in process was smooth.

Rating:

4.0

Fast and easy drop-off.

Rating:

3.0

The service was excellent considering the town power outage ,

Rating:

5.0

It was a very positive experience!

Rating:

5.0

Nothing perfect

Rating:

5.0

Customer service was great and night employees too

Rating:

5.0

No Issues

Rating:

4.0

Ricky the manager on dixwell avenue did a good job and moving me out of my storage because I was very stressful and depressed overwhelmed with the situation that happened in my storage and he was very very helpful in the situation if it wasn't for him I don't know what I was done with the situation

Rating:

5.0

Ease of renting and dropping off to a convenient location and good pricing

Rating:

5.0

Thank you

Rating:

5.0

Manager Ricky McDonald and other staff were great to work with...all hard workers and if I owned a business I'd hire any of them in a heartbeat. As a company uHaul needs to maintain or lower current storage rates-- the economy is burying the middle-class and everyone below.

Rating:

5.0

Very clean and courteous staff helped in every way possible

Rating:

5.0

Great overall experience. Staff and equipment top notch from pickup to drop off. It’s the goto place with me for hauling needs.

Rating:

4.0

I didn't know that when I reserved my space, it would go away before I used it. I had to reserve another one

Rating:

5.0

Clean, professional, very helpful & efficient staff.

Rating:

5.0

It was a little hard, at first, to know where to go in this facility--I'd never been there before and there's a lot of storage units and vans, etc. Trailers were around back and the desk, under a canopy, I stupidly missed. Anyway, I rented a 6x12 trailer and it had no jack for the tongue, which the UHAUL team was great at handling--but it wasn't great for them, especially when I returned and the tongue wouldn't separate easily from the ball hitch. Someone could hurt their back. Even though there's a fork lift on that campus, it's a pain to play fetch when a customer wants to get moving in the morning. It's an easy fix to bolt up (or weld) a folding jack. Cheers

Rating:

5.0

I had an online reservation, I got to this location and the entire process took me about 15 min. The dropoff was even simpler. Customer was professional and prompt I, very commendable.

Rating:

5.0

Everything was perfect 👌

Rating:

4.0

The unit wasn’t available initially, but staff was able to rectify the situation. Thank you for trouble shooting and resolving the issues.

Rating:

5.0

Make sure the right amount of gas is in the vehicle before pick up

Rating:

5.0

I would like to thank Ricardo for all his help

Rating:

5.0

Very good and courteous customer service.

Rating:

4.0

I had a reservation for 9am. Generally the vehicle is ready when l arrive but not this time. Matt retrieved a vehicle and the lift was frozen so l waited for about 15 minutes while he emptied a bout 4 16oz spray can of ice melt on the door and continuously bang tight get to open. Once it did..he said it's ready. And l said what about all that ice on the ledge? We can't stand on that. He used a scraper to remove some of the snow and said there you go. We were there another 15 minutes de icing the ledge ourselves. Not having the vehicle ready was unacceptable as was our having to prep for it for our safe usage. A reserved vehicle should ready for pick-up free of snow and ice.

Rating:

5.0

Great experience all around.

Rating:

3.0

Windshield wiper broke while I was driving and it was raining. Very dangerous experience.

Rating:

4.0

Give an entire price up front. I feel swindled when the Internet quoted $35 and I payed $72. Your equipment and employees were the 4 stars. Your business model is 1 star.

Rating:

5.0

My first experience with this location. The staff was helpful and kind. My entire experience, from start to finish, was GREAT!!!! I will definitely use you all again! Thanks for such a pain free interaction. 👍🏾

Rating:

5.0

We came to the wrong u haul office but they were able to accommodate us with what we needed the staff was Very pleasant from start to finish. Thank you, Gentlemen.😎

Rating:

3.0

You guys charged me twice

Rating:

5.0

I was able to get in and out with my online reservation

Rating:

5.0

As always every staff member at the Hamden uhaul on dixwell avenue was polite, helpful, patient and professional, this location is by far the best, of many, uhaul location I've worked with.

Rating:

5.0

Excellent service, on-time delivery of vehicles, staffed 7 days/week, vehicles well-maintained.

Rating:

5.0

Very good experience

Rating:

5.0

Great place and very nice workers thank you

Rating:

5.0

An easy pickup, helpful staff & great location. Thank you to the guy that helped me (forgot his name, sorry). I shall be back to rent again <3

Rating:

5.0

very easy to rent staff was nice and friendly great choice

Rating:

5.0

Very easy process.

Rating:

5.0

Great service. Workers were very helpful and efficient both getting the trailer and returning it

Rating:

4.0

Outer vehicle was very dirty and I could not see outside of the back door windows making it more difficult to back in to parking spots.

Rating:

5.0

N/A

Rating:

2.0

Staff member was fast, friendly, helpful and efficient.

Rating:

5.0

Excellent service, good people

Rating:

5.0

I liked that everything was on time. The staff was professional and knowledgeable.

Rating:

3.0

I called twice wanted talked to where I picked up the truck but it wasn't worked. 15ft truck I was rented 100,000miles old so front door was not good and so noisy.

Rating:

1.0

The truck was in poor condition the outside mirror wouldn't adjust the Sun visor keep falling down was all taped up. The arm rest was broken and hanging down. The truck was sounding like it was struck in gear only doing about 30 miles. My worse experience with UHaul . Truck should have been to rent!!!! Sorry never been rented

Rating:

5.0

Nothing excellent service

Rating:

3.0

Trailer should have been swept out as there was some debris.

Rating:

5.0

A full-service location.

Rating:

5.0

It was professional

Rating:

5.0

Love 1685 Dixwell Ave U-Haul in Hamden,Ct. I don’t work for them. Mover for for 25 yrs. Wish all companies had your app. So easy and convenient but it helps that everyone in Hamden are really cool though. Down to earth kind people . Thanks guys and Happy Holidays!

Rating:

3.0

I will check the back of the front before I left. It was dirty clothes back there, and it was not very clean.

Rating:

5.0

Rental went very smoothly

Rating:

5.0

I needed more time with thevan rental because I have to go through so many papers. Am very grateful for the efficiency and service by everyone. 12/1/2024

Rating:

4.0

Did the best and quickest quality control. Made things move smooth

Rating:

1.0

More than half of my property was missing like my microwave, air fryer, my husband weights 1(25lb),1(35lb)a vacuum cleaner(small) and other misc items. I'm very disappointed people get storage to protect their things from being stolen and her employee are stealing (unknown)

Rating:

1.0

Units get broken into on a regular basis. No item you put in a unit is safe from getting stolen and insurance did not cover the theft. Loss about $500 dollars worth of stuff and a fan photo with Priscilla Presley

Rating:

5.0

Very satisfied, confident my unit will be safe

Rating:

5.0

The staff was very accommodating and I appreciate their and service

Rating:

5.0

Nice staff

Rating:

4.0

Many thanks to Ricky, he is friendly, caring, professional and very helpful. He made my experience a great one. Thanks again Ricky.💯

Rating:

5.0

Good service but price increases pushed me to go with a competitor

Rating:

3.0

I haven’t been getting any mail it’s been going all over the place and I lose everything I’m on social Security and have to dstsrt over important documents from my husbands death they were suppose to contact me when I could get those things never received anything

Rating:

3.0

The manager Ricky McDonald was very helpful with a corporate problem seemingly out of his control. The Online reservation system does not match the physical storage spaces available at check-in, but that is not stated online. Two years in a row I have been told upon arrival my reserved unit was unavailable and a more expensive unit was all that was open. The manager does his best to rectify the situation but what’s the point of online reservation if there is no guarantee to an actual available unit for the price you’re quoting? For this, I will not be taking my business elsewhere. Ricky was great though. Helpful and courteous from beginning to end.

Rating:

1.0

I relocated to GA is when I found out U-Haul made it hard for me to make parcel payments over the phone at any time U-Haul made it hard for me to make payments over the phone at any time it was never easy to speak with a rep in the Hamden, CT location so I plan to share my experiences with WTNH.com (Report It) and the BBB

Rating:

5.0

I was very pleased with the overall experience and I am impressed with the wide range of services and supplies UHaul provides. It’s a successful business model. I will always choose UHaul for my moving and storage needs. Thank you!

Rating:

4.0

Just had a lot of moth issues other then that if we fine

Rating:

5.0

Thank you to all that helped me through the process

Rating:

5.0

Great staff

Rating:

5.0

Staff were extremely helpful and went out of their way to make my move easier when they didn’t have to. Found a bigger unit available on the first floor and allowed me to drop off the rental truck at this location instead of New Haven

Rating:

3.0

The ceilings are Lower then what’s on line

Rating:

5.0

My experience was excellent. The staff is very knowledgeable and helpful.

Rating:

5.0

Daisy at the Hamden office is exceptional.

Rating:

1.0

Facility looks awful. Torn up plywood construction, damp and mold stains, boxes of rat poison.

Rating:

4.0

Very clean. After more than 5 years of storage every item was still in great condition.

Rating:

4.0

Only compliant is the short storage unit. I had to bend my mattress to fit it in. As a recommendation if a client is requesting a very large truck there should be a storage room large enough to hold 3 bedrooms of furniture

Rating:

5.0

The customer service was excellent

Rating:

5.0

Ricky manager and staff at this location go above and beyond. Very friendly, professionals, they listen, do not rush to move on to the next customer, I’ve been renting trucks and storages for years with Dixwell ave location. I wouldn’t go to another location really. Thank you so much to all the staff . Ricky is a wonderful supervisor and knows what he is doing. Helping people in need at their hardest times comes a long way. Thank you again.

Rating:

4.0

Staff was Friendly and courteous. Special thank to Ricky at the Hamden, CT location, he made the experience a pleasant one😊. Many thanks Ricky.

Rating:

5.0

The manager ( Ricky) went beyond and then some for excellent service. Thank you to the team at UHaul

Rating:

5.0

The staff was very kind to me always. They never had bad attitudes. They were always helpful when I needed assistance.

Rating:

5.0

Your Store (Hamden) manger Rick is the Absolute Best.

Rating:

5.0

My family thanks Ricky McDonald.

Rating:

2.0

I notified that it's only a fencing above the unit's and birds left droppings and feathers on my personals I was told there trying to take care of the problem but never did I had to clean all my stuff once I got it moved out and bo type of accommodation after I asked about it

Rating:

4.0

Met the temporary storage needs during a move.

Rating:

5.0

I love everything about Uhual storage from the staff to the facility

Rating:

4.0

The young gentlemen that work at this facility were very nice, helpful and always courteous. I appreciated their effort to make sure my needs were met

Rating:

5.0

This is Fraud. I never rented this unit. I told you guys this. Please call the police to report this. I did not rent this unit

Rating:

5.0

I was more than satisfied. A very pleasant staff..

Rating:

4.0

Keep it up

Rating:

3.0

Bird dropping and dead crickets were found on my belongings when moving out of the unit. Multiple increases in rent, were unexpected. If this was in the rental agreement, it should be highlighted and mentioned when signing. It doesn't feel right that the rent gets increased once you're already moved into the unit and have no choice but to pay it. The notices sent to notify of rent increase site increased cleaning procedures, which in hindsight is even more offensive since i found bird droppings and dead bugs on/in my belongings

Rating:

3.0

Just moved in. Can’t really rate the experience yet.

Rating:

5.0

very nice and helpful employees, always ready to answer questions and a helping hand.

Rating:

1.0

Paid every single month and for some reason my unit always had a second lock on it. So eventually it kept happening and in response to that i stopped paying

Rating:

5.0

Ricky was great. Thank you for everything

Rating:

4.0

I was in the lobby waiting to be attended. Few workers came in and stood behind the counter, I let a few minutes pass by. Then i asked if anyone could please help me with a purchase i made online. The woman in the front had a nasty attitude, rolled her eyes and responded with “no we cannot help you, we are all attending to customers.” I had hoped she would say instead “someone will be right with you or just wait on a bit for us” One of the other employees, tall guy, was very kind and friendly. We asked him several questions as to where is the rental and what’s the process. The next day, my uncle went by himself and needed another storage unit to rent. The same tall man attended him without me being there for purchase which was very time saving for everyone.

Rating:

5.0

For this particular location, there is very little parking for going into the office. Apparently people who rent vehicles leave their personal cars in the few parking spaces adjacent to the office while they are out all day with the rental. Not sure where the employees park. Why don’t you require customers picking up rentals to park their personal vehicles further down in another lot so spaces are left available for customers who need to come into the store?

Rating:

5.0

very nice and helpful employees.

Rating:

5.0

Associates at the Hamden location were extremely nice and helpful

Rating:

5.0

I had one problem. You didn’t have good air. I was storing hair products and the temperature in the storage wasn’t good. Other than that I had great service.

Rating:

5.0

Your facility was very clean I like that and the staff was courteous and helpful at all over all A good experience kudos to the facility and the team on dixwell Ave..

Rating:

4.0

I reserved a guaranteed ground floor unit months in advance but I was told none were available when I arrived to store my belongings. It made things more difficult and I was disappointed that I did not receive any warning of the change in availability. Move out was a much smoother experience.

Rating:

4.0

Thank you

Rating:

5.0

I have no issues whatsoever with this Uhaul everyone is very helpful and professional, I definitely would recommend this location to family or friends, thank you .

Rating:

3.0

too expensive!!

Rating:

5.0

Mario was super friendly and extremely helpful. He walked us directly to our storage unit and took care of the check out process with our truck while we unloaded the last of our items into storage. 10/10 experience.

Rating:

5.0

UHaul certainly did serve my storage needs when I needed it . I had easy access to my unit and all was secure.

Rating:

5.0

Matt was very knowledgeable and helpful. Great employee!

Rating:

4.0

There was only one incident (break-in) where I was concerned about the safety of my items, but other than that it has been a good experience.

Rating:

5.0

The staff on Dixwell Ave was so helpful !!! I would recommend others who are looking to put things in storage come here they will guide u threw a tuff moment of moving your belongs !!

Rating:

3.0

I booked the storage unit first for one month, then a U-Haul one-way trailer a couple of days later. When booking the trailer, I was informed that rental qualified me for one month free rental on a storage unit, the same size I had just rented a couple of days earlier. I called customer service to see if I could get the one month refunded, giving me the benefit that I qualified for with the trailer rental. I was told no. It is unfortunate that this info wasn’t on the website for the storage unit rental too, and I would have booked both at the same time.

Rating:

5.0

Move in date is the 27th not the 20th please correct if at all possible

Rating:

1.0

Absolutely horrible experience. It should be WIDELY advertised that the Hamden location has no elevator. I got there with an entire truck full of heavy household items, only to find out my unit was on the second floor, and to get up there I would have to carry a huge cart up and hope it didn’t tip/fall down. Luckily the two people at the front desk were very kind and accommodated my concern. But this is a very poor display of service on Uhaul’s part. Extremely disappointed and what a huge inconvenience to have to find an alternative option in a moments notice. I will absolutely not be returning.

Rating:

5.0

Staff was very helpful and accommodating.

Rating:

5.0

Staff are very professional and knowledgeable I truly appreciated the service they provided to me and my family. Thank you and God Bless

Rating:

5.0

Pleasant experience

Rating:

4.0

Employees were very pleasant an polite! Made my life easier to decide on my moving options!

Rating:

5.0

I couldn’t find the building/unit from the map. I went to the office and a lovely young lady took me, showed me how to disarm the alarm and showed me the unit,

Rating:

1.0

My Uhaul move out was HORRIBLE. Upon me moving out I discovered that my unit was filled with rat/mice feces and urine and I was unable to bring home my furniture as a result. My items was badly damaged and ruined.

Rating:

5.0

Everyone made the transaction quite easy.

Rating:

5.0

N/A

Rating:

4.0

Everything was great

Rating:

3.0

We had mice infiltrate our boxes and now are our new home. Need more controls around infestation.

Rating:

5.0

None

Rating:

5.0

Only issue was the card reader. Would take as many as 10 tries to get checked in.

Rating:

5.0

Very convenient for me. 5x10 just the right size for what I needed to do. Thanks, Kevin

Rating:

5.0

This U-Hall Storage is and has always been very clean compared to some I have seen.

Rating:

5.0

I didn’t get the young man’s name that helped me but he was fabulous! I ordered a van and a storage unit for my son on line - I made a mistake on the storage unit and he fixed every for me - he was pleasant and professional

Rating:

3.0

The only reason why I'm rating average is because you all are so hard to get to answer the local phone in Hamden. I wish you all were more accessible by phone.

Rating:

2.0

I paid in advance for 3 months in May when I got there in august my access card did not work and when I followed was told I owed a balance which was not true. Additionally there was a lock put on my unit for no reason. The clerk was ready to charge me even though i prepaid.

Rating:

5.0

Special acknowledgment to Ms. “Shaq” ( cleaning department) it is the cleanest storage facility ever. Your hard work does not go unnoticed. Matt at the front desk is super knowledgeable and explains everything very well to the customers. Most grateful for your dedication. U-Haul and the business manager should acknowledge these essential workers.

Rating:

5.0

The hallways are a bit small considering this is a storage facility and people are usually moving with large items such as couches.

Rating:

5.0

Thank you for your services

Rating:

5.0

The staff were always friendly and willing to help.

Rating:

4.0

the key cards did not work

Rating:

2.0

Asked to have bill paid by cc automatically every month, then I got a bill which I figured was just to tell me what was going to be charged. Then I get a late notice and when I called and explained the person didn’t even offer to waive the fee. When I went to the unit it was still locked out, I asked someone to remove the lock which she did. Then someone else came and said in a rude manner that next time I’m late I need to stop in the office and ask to have the lock removed. Great way to treat a new customer.

Rating:

5.0

My experience with uhaul was perfect. The moving process was made so much easier with uhaul’s resources. Fair price, the store has anything and everything i needed for moving. The staff is always cheerful, polite, and very helpful. I’ll recommend this uhaul site to anyone i know is moving. Next time i need storage i will come back to this site. I’m even going to invest in UHAL stock. Thank you all for making my move easier.

Rating:

5.0

The staff was very helpful

Rating:

1.0

The manger Felix , wouldn’t let me store my items there because of a situation that happen at another facility, not his facility. Nobody did not ask me what happen , they took word from one person to another. The trainee on water street was rude , he had bad customer service and the things he was saying to me was so disrespectful. Shame on you Felix, and I hope another family is not in a situation and you take word of someone else . You wasn’t even there . As a manger you should of ask what happen to see what my side was , but I felt like you guys saw, a black woman and automatic label me as a ghetto , section 8 loud mouth woman . Nope you have it all wrong , Iam a hard working single mother that carry 3 jobs . I provide for my kid , no assistance, no help I work for everything. Neither less to say I have less than 24 days to find a home for me and my child . So excuse me I can be under some stress, so if I took it out on the other guy I simply apologize but that still don’t excuse the fact how he talked to me and how Felix acted.

Rating:

5.0

Slight hiccup with storage unit that was fixed quickly and professionally.

Rating:

5.0

Great service. Very pleased

Rating:

5.0

Keep this way all the times!!

Rating:

5.0

Very professional staff. Courteous and helpful.

Rating:

5.0

Always excellent staff, very understanding, this why i use uhaul.

Rating:

2.0

Where is my Bill...cant find on my u haul account. Web site absolutely sucks for finding information of past storage rental. WHERE IS MY REFUND AMOUNT

Rating:

5.0

From the staff to the location Uhaul overall was super helpful. Even during my move out the staff was super helpful. My only issue was that it was hard to get you all on the phone other than that thank you all for the experience.

Rating:

5.0

The manager and staff were extremely helpful. We were very impressed with the facility and service and also rented vans from them

Rating:

5.0

Easy check in and out

Rating:

1.0

Never again!!! I received No communication for 1 yr due to Covid is what I was told. I forgot I had the unit and then was told to pay or unit will be sold. Not one call or email for a year then that? My name was blasted all over the newspaper auctioning for a unit that had nothing in it. Also you can never get through to anyone in the local office. Just terrible!

Rating:

4.0

Very dark in the room itself but overall a great experience with very helpful staff!

Rating:

5.0

Courteous and helpful Easy to use

Rating:

5.0

None

Rating:

1.0

This was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn’t have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0.43 cents for extra mileage.

Rating:

5.0

Excellent service

Rating:

5.0

The staff at UHUAL made me feel secure and was always very helpful. I would rent from them again.

Rating:

4.0

The only concern I had were the visibility of the rat traps that were very large and the mice traps inside the storage area. The storage doors also had significant space between the bottom of the door and the floor, which would allow for rodents to access.

Rating:

3.0

The smaller units were surprisingly dingy. We ended up needing a larger one, which was much nicer. But I would never want to store my belongings in the smaller units. They were dark and did not look very well maintained or secure.

Rating:

5.0

I will always use u-haul for my moving needs

Rating:

5.0

Great experience

Rating:

3.0

I had a reservation, but was sent to two different locations. I don't understand the purpose of a reservation and then no storage guarantee. I was misinformed twice. The manager at the Hamden location Joe did turn it around for us it wasn't his error. He went above and beyond and was able to get us a storage after traveling from out of state.

Rating:

5.0

Staff was super helpful in getting me set up.

Rating:

5.0

Very helpful and accommodating. Would definitely recommend this location.

Rating:

5.0

Thanks

Rating:

5.0

The only drawback was the fuel charge. We returned the truck with the same amount of fuel we started with, but was expected to bring it back with more than we started with and was charge $6.17 for fuel. We our trip was 13 miles in total. A definite fuel ripoff

Rating:

5.0

Employees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.

Rating:

5.0

There was an employee named Kay (I think that was his name) who was absolutely amazing. He answered all of our questions and was super helpful and friendly. Very professional and knowledgeable and was a huge help. After a 12 hour, multi state trip he was a wonderful friendly face to greet us. Everything was streamlined and easy. I cannot express enough how great he was. Please promote him.

Rating:

5.0

As always, my experience was excellent! The staff was very professional, and extremely helpful.

Rating:

5.0

Representative Weber above and beyond his duties! This sales associate took time to show us different storage units and explained the policy in detail. Excellent customer service

Rating:

5.0

Joe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.

Rating:

5.0

We had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing

Rating:

5.0

Staff was always gracious in answering any and all of my questions.

Rating:

5.0

My experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.

Rating:

5.0

I had an amazing experience with U-HAUL. Joe Gattilia and His Staff, are Professional, Courteous and Customer Service Friendly. Bravo Joe. Thank You so much!!

Rating:

5.0

No complaints except office staff were not wearing masks and had to be asked to don them.

Rating:

5.0

Rep that helped me was very helpful and friendly.

Rating:

5.0

The staff and facility was great! A little overpriced but it was good.

Rating:

5.0

Everyone we very helpful and professional and polite, thank you very much.

Rating:

5.0

The service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -“and truck rentals. Thanks again

Rating:

5.0

eXCELLENT CUSTOMER SERVICE

Rating:

5.0