Customer Reviews for U-Haul Moving & Storage of Hammond

Rating:

5.0

Double check the tires. Had a blow out of sorts and the person who came to fix it was truly amazing and so helpful!

Rating:

4.0

This is my second time renting from this facility and both times were pleasant with no problems thank you

Rating:

2.0

I reported a bad battery and the service tech "checked it" but didn't know what he was doing. He needed training as he tested the alternator, not the battery. I was marooned the next day for 3 hours while a roadside assistant came and replaced the battery. The staff was friendly and attentive, but yeah... when a customer tells you what is wrong and even knows that you didn't know what you were doing, AND just plans to have to deal with it when it fails, you know there is some bad stuff going on.

Rating:

5.0

They was the best

Rating:

1.0

U-haul is a poor minded company! Very distasteful & unprofessional! Never again!!!

Rating:

5.0

Take good care of the lady at the counter in Hammond she was awesome helping us she was knowledgeable and patience

Rating:

5.0

Windshield piece was missing or loose and flew off once I drove off… workers were EXTREMELY FRIENDLY and helpful…

Rating:

1.0

Shut this place down

Rating:

5.0

Excellent experience.

Rating:

5.0

Very friendly and helpful.

Rating:

3.0

The inside of the enclosed trailer was not clean. Sweep out the debris.

Rating:

5.0

Top flight service with a smile = A+

Rating:

1.0

Clean the trucks. The vehicle I was given was disgusting, stunk and was filthy. However I saw a worker washing their private vehicle. I went back into the location to complain about the horrible smell, the worker inside dismissed my complaint and told me that all the vehicles smelled. I didn't bother discussing the matter any further. The truck so badly that I was nauseated while driving it. I am truly disappointed in Uhaul.

Rating:

2.0

Clean the trucks. The vehicle I was given was disgusting, stunk and was filthy. However I saw a worker washing their private vehicle. I went back into the location to complain about the horrible smell, the worker inside dismissed my complaint and told me that all the vehicles smelled. I didn't bother discussing the matter any further. The truck so badly that I was nauseated while driving it. I am truly disappointed in Uhaul.

Rating:

5.0

The agent was friendly, engaging, kind & helpful, while working by herself and having multiple customers coming in.

Rating:

5.0

Professional service

Rating:

3.0

I left because you went up.

Rating:

3.0

I dropped off the trailer on time and these employees call me looking the trailer. Need to do their jobs.

Rating:

5.0

All good...I ll be renting from U Haul again in the near future!

Rating:

4.0

Quote prices with taxes included. Have trucks full of fuel not half full.

Rating:

1.0

I reserved a 10 foot and got a 14 charged for the bigger. I reserved the day before and pick up was 430. Plenty of time to communicate that it wasn't available at that location. I would have called around to find one. Moving usually pairs with a lot expenses but we had to rely on others. I didn't have that money. And the woman was super rude and snapping. I am fed up with uhaul for messing up yet another time 4 times in 8 months. Every time it's something! They are lucky that they are a monopoly. That is the only reason I will use them again. And I will expect them to fail a 5th time.

Rating:

3.0

Ther was a small pile of dirt at the end of the Cargo Trailer ....as if a worker started to pick up but got side tracked...other than that everything was good

Rating:

1.0

The system was down and because there was no option for a paper process as plan B, we were forced into being 2 hours late the entire day. This caused us to have to pay additional labor cost thru uhual's labor service. I'd like to be reimbursed for that.

Rating:

5.0

Great service overall

Rating:

5.0

I didn't have anything that needed to be improved... everything was to my liking 10/10

Rating:

3.0

improve your ethics at UHaul. Not the local dealership but U-Haul itself. Adding chump change junk fees such as license recovery and environmental fees in the body of the contract instead of simply putting it on the rental fee is unethical. It may be legal but it will upset every customer you get and may cause people to recommend other rental services. Not very smart, even if it is legal. Also, as far as the local location, teach them to be fair reading the fuel gauge. If you are going to break down the fuel to 1/16 of a tank when the gauge only measures in quarters change the gauge or simply fill the tanks up and require them to be returned full. Total BS. I picked up the truck with 5/16 of a tank. The fuel needle was two needle thickness above the quarter mark. The paperwork said 3/4 tank. I brought it to the attention of the attendant who could do nothing but get me to take a pic of the gauge and dispute it on the app. Not my job to do such when picking up a rental. This put up red flags and when I returned the truck I took a pic in the lot of each side of the truck, the milage and the fuel gauge. Low and behold I was charged $27 plus tax for fuel when I stopped at a fuel station a mile before I returned the truck and topped it off to two needles above the 1/4 mark and I did take a pic of that. I sent it to the attendant two days later when I reviewed the bill. She said she read the gauge and it said a quarter and no one used the truck. My picture disputed that and pictures today have a time, date and a gps location of when the pic was taken. I had to jump through hoops and waste an hour of my time to get the fuel charge credited. Do better.

Rating:

3.0

I never made it to the drop off location but the survey will not let me proceed blank

Rating:

1.0

Stop double charging for a few min late

Rating:

4.0

Honestly I would just say keep up the good work, because I can not truthfully say anything was wrong with the experience. The Team there was very amazing and I was in and out in no time.

Rating:

1.0

Guy in store put in that we was suppose to bring the truck back at 12AM, manager called with bad attitude at 7:30AM saying we needed to bring the truck back… tried explaining to her that the guy did it wrong and she hung up on my face. UNPROFESSIONAL! Will never use this location again!

Rating:

1.0

The attendant wasn’t being truthful when I made reservations she stated that I didn’t. All I had to move was 2 mattresses and 2 box springs and she stated that I had to get a large truck. She stated I need a credit card that I pay a bill on. I told her I used my Visa there to rent a vehicle before.

Rating:

5.0

But I still haven't got my yet

Rating:

2.0

Furniture was water damaged at the back of my units and my mattress was wet

Rating:

1.0

20 boxes of high value shoes were stolen out my storage

Rating:

2.0

Poor ability to deal with clients. Unwillingness to work with clients over scheduling pick up and return of truck

Rating:

5.0

Everyone at this location are always friendly and helpful. I have rented equipment from here multiple times and had a great experience every time! Thank you to all of the employees at this location i truly appreciate your help with my rental needs.

Rating:

4.0

It's up board I can't see where it can be any better

Rating:

2.0

The gentleman was not very friendly when I told him that I didn't have patience, I had an appointment to get to.

Rating:

1.0

The trailer wasn’t long enough to haul my truck after I filled out all the information online. Also they would not give me my full refund.

Rating:

5.0

Thank you for everything

Rating:

4.0

Great service, prompt, friendly, and helpful. I had a moving crew open the dolly but we had our own dolly. I let the agent know and we were not charged. We appreciate your understanding.

Rating:

4.0

I was going to drop trailer a couple miles from my home but had to drive60 round trip to drop off. Some one from u-haul said they would give vip 25 off but I not seen anything yet

Rating:

1.0

The team obviously was poorly trained. I requested a one way rental from Hammond Louisiana to Douglasville Georgia. I was assured that everything was in order. I was quoted just under one hundred dollars for the rental. I later received a message saying that my drop off point was back at the same location as where I picked it up. I dropped off the trailer in Douglasville as planned and now I’m being charged extra because I’m being told that I have a lost receipt. Not happy with U-Haul at the moment!

Rating:

5.0

Uhaul is one of America's best corporation.

Rating:

2.0

posted signs said that upon move out, we could opt to use the on site dumpster and be charged $50 for use of it. we had a mattress we couldn’t take, and asked if we could use the dumpster, like posted signs said. we were told no, and so I asked about the posted signs that said if we left anything, we would be charged a cleaning fee. I said we’ll have to use that option because I can’t take this mattress. I was told that wasn’t an option, and that we would be charged for multiple months of storage if we did not remove this mattress. an employee called me to settle the matter, when I said I could not drive towns away and pay for a vehicle to haul off the item, and pay a dump fee, when posted signs clearly stated they could handle that, I was called an idiot by this employee. they continued to try to charge me for storage, even though the unit was left unlocked and clean aside from that one large item. I won’t use u-haul again, because they seem to change policies when it suits them, even to the contradiction of their own posted policies, and because being called an idiot for expecting them to honor their posted policies isn’t something I appreciate from a company. I expect posted signs detailing policies to be accurate, and to not be called an idiot for that expectation.

Rating:

5.0

Nice folks and right on time with the rental

Rating:

5.0

It was a great experience. There were weather issues where I picked the trailer up and the young lady kept me informed of closings and was extremely professional when I picked the trailer up. The young man who hooked up to my truck was friendly and helpful.

Rating:

5.0

Very friendly staff

Rating:

5.0

Not a thing.

Rating:

5.0

Keep it the same everything went good

Rating:

5.0

The entire process went smoothly.. did setup online, checked in at the desk. Man at the desk was pleasant , had us on the road in a few minutes. Turning the truck in went just as smooth.. had the equipment we needed at checkin,.

Rating:

5.0

Great staff. They all were friendly and respectful. One of the guys went above and beyond helping me get my concession trailer backed in. Thanks everyone.

Rating:

2.0

My unit had rats. They chewed my furniture and tore up some of my belongings

Rating:

1.0

I've experienced water mold and mildew on a lot of my things. Um, it has some kind of leak in the storage. They really need to get a new state-of-the-art facility. Because this is my third time losing my belongings dealing with U-haul.

Rating:

5.0

The young lady that helped me was extraordinary.

Rating:

5.0

Staff is helpful & friendly

Rating:

5.0

The general manager was very nice & friendly very helpful & kind

Rating:

5.0

Antonio was very professional and was very helpful

Rating:

1.0

I was very upset and disappointed to discover water damage from a huge leak in the roof, all across the entry way above the door! The date you have listed here for moving out of the unit is wrong. I had it emptied by the 27th of August, not the 31st, delayed less than 12 hours because of problems with water damage. I am also upset to be told that I was sent a late payment notice for the new billing cycle, after all of the water damage and white powdery mildew on my wooden furniture abd a leather bag. I was ill for 2 weeks after moving out of the unit. I feel that Uhaul should give me a refund on the 2 month rental of this faulty, leaking unit, not be billed for the unit after it was vacated!!! I will never rent from Uhaul again and I will tell everyone I know about my disasterous experience with Uhaul, which I filmed and have pictures of. I am grateful I did purchase at least a mininum amount of insurance, but that does not compensate or make up for U-Haul 's neglect of a good protective storage unit and faulty billing system!

Rating:

1.0

Denied access to my unit due to an error on their end.

Rating:

2.0

What a sky

Rating:

5.0

The storage facility here in Hammond, managed by Afton Dugas, is by far the cleanest and best managed storage facility that I have ever used. I would tell anyone in need of a storage space to go to U-Haul here in Hammond for the best experience for their storage needs.

Rating:

1.0

The major I have issue came when it was time for me close my contract on my unit. I informed two young men on two different occasional that I was moving out the unit well before my next due date of payment, but not one ever told the manager so I was told. I even called and tried to speak with the manager of the location never could get a call back and the manager was never available for me to speak with. Even though I called about closing the unit in May. The location at 1915 sw railroad is now telling me that I am responsible for a unit that I moved out of and never stored anything in the unit in the month of June. I am being penalized for this location lack of communication, professionalism and at this point they are trying to rip me off. No telling how many people they have or will do this to, it is not right and I will not and should not be responsible for a payment in June when I did everything according to contract, but this location doesn’t do their kid effectively as a team

Rating:

5.0

👍 good

Rating:

5.0

I have never had a problem renting here . Sure things have changed but for the better

Rating:

5.0

I always have a pleasant experience

Rating:

1.0

Literally the worst experience I ever had the manager is extremely rude and has no communication skills I have never experienced such bad customer service in my life

Rating:

5.0

Staff was great

Rating:

5.0

The employees were the highlight of my experience at this store. Sorry that i can't recall her surname but i especially appreciated a young woman named Lashunda whose knowledge and helpfulness i could always count on. Her friendliness felt genuine and a visit was always more enjoyable when she was working. Please give her a raise!

Rating:

1.0

Personal vehicle was damaged, they broke the lock off the uhaul truck and went threw my belongings and things went missing, they put other cards on record without permission. The lock on the unit was cut through and the unit been gone through. Worst experience ever at the hammond location.

Rating:

3.0

I moved out of my unit at the end of the month. I was told my payment had processed and could not be refunded or pro rated. This was a disappointment.

Rating:

5.0

Could do with lights inside of the storage units. Other than that, it was very nice storing items here, seems well secured, so theft was not a concern.

Rating:

5.0

Special thanks to afton and lashonda (hope those aren't misspelled) They are very special young ladies with the exactly perfect attitude(s) for dealing with John q public. My dealings with your store were a very needed bright light in the saga that was, what I now call "my Murphy's law move" Shout out also to kind Donovan with whom I spoke on the phone after your closing; as well as the friendly young man that was there although I don't know his name. I would like to further expound but assume there is a space limit. Thank you hammond U-Haul 🧓

Rating:

5.0

The management team was over-the-top amazing with helping me with my rental. I don’t recall the managers name, but she should be commended for going above and beyond to help a customer. I will always refer people to this location, family and friends. Because of her personality…

Rating:

2.0

inconsist messages

Rating:

3.0

I could get in my storage had to go back to the offices to get in my storage

Rating:

1.0

Truly terrible customer service. Manager Afton and district manager (?) Debra seem proud of how awful the customer service and communication with customers is. Shady practices and a general lack of transparency cause problems for customers which management refuses to solve and blames the customer. Look at the Google reviews for this place. If the majority of customers are having a problem, it is probably a uhaul problem, not a one off rude person. I'll never use uhaul again and I will never recommend them to a friend. Do better.

Rating:

4.0

No complaints really, the Installation in my storage unit was hanging from the ceiling a little bit and they put me in another unit right away!

Rating:

5.0

Thank you for the excellent service

Rating:

4.0

The card gets tricky with the entry codes.

Rating:

5.0

After close to 3 years in storage, everything was in just as good condition as when it went in. No issues with pests or climate control

Rating:

5.0

Everyone was very helpful and very nice.

Rating:

5.0

Workers were quick and friendly

Rating:

3.0

I mean it's the storage unit my stuff was still there good job

Rating:

4.0

The only part that was tricky is the coding and the swiping working toward access at least three times and the voice part of intercoms appears to not work. Thank you for the mover’s helpers. The other part online with mover’s helpers was not able to reserve….tried at least five times.

Rating:

5.0

The staff was extremely helpful in assisting me with everything from start to finish!!

Rating:

4.0

Thank yall

Rating:

5.0

My unit was was damaged it had a lot of water to be retained into my storage the ceiling has mildew and you can see what water has came through all of my belongings was destroyed the storage unit needs to be redone it's not in good shape at all but overall the employees were great

Rating:

5.0

Great

Rating:

4.0

The facility was visually very clean and the staff was really nice snd attentive. I should tell there is a but- the climate controlled area did smell like maybe mice in the ventilation system. I think they handled it eventually but when i first arrived it was kind of overwhelming. I was storing a bunch empty containers in prep for moving a store so i didn’t think it would matter for my stuff, but if it was furniture or clothing… I might have passed.

Rating:

5.0

Everything was great.Excellent customer service. Thank you.uhaul will always be my choice.and recommended to others

Rating:

5.0

Great customer service

Rating:

1.0

The manager at this location I assume is the manager anyway when I rented my unit was absolutely the rudest unprofessional woman I have ever met. So much so I was very uncomfortable with leaving my belongings in the storage unit. Then she over charged me almost 100.00 dollars I had to call the 1800 number so I could get my money back. The paperwork on the uhaul truck I rented when I rented the unit didn't even match the truck I was given. The woman who I assume was the manager that day 09/30/2022 at around 11:00am when I went in the office to ask what unit number my unit was not only did she not give me the whole number which was building c unit numbers 611-612 she just told be 611 her and her staff actually watched me and my boyfriend and our friend drive around and walk around the whole storage facility for almost 2 hours looking for my unit that was come to find out inside of building c which I was never told after multiple trips inside the office. She and one of her staff actually laughed at us as they just watched us. Some of my belongings I found out when I moved out of the unit where damaged and broken because it took us so long to find the unit without any help from staff we where running out of time alloted for the uhaul truck that we rented a was told couldn't be extended so we couldn't pack our belongings in the unit as they should have been neatly and carefully because doing so we would have had to pay for another day on the uhaul truck. Which the woman tried to do anyway when she overcharged me for the truck anyway. And last but not least after moving out of my unit on 10/29/2022 I was charged 50.00 dollars for a cleaning fee when I swept out the unit myself when we finished emptying the unit which I have been unable to get refunded back to me. I will never rent from this uhaul again. It was the worst uhaul experience I have ever had. And I will not be recommending this uhaul place to anyone. Thank you for your time and be blessed.

Rating:

4.0

With everything being as I checked in the beginning of this survey, I would have preferred the contract amount to remain the same. I increased the insured amount but the monthly amount was also increased in the middle of the pandemic.

Rating:

4.0

The staff was always friendly and I never had any issues that weren’t able to be resolved. I appreciated the email reminders for payment. Would definitely recommend this U-Haul for all your storage needs.

Rating:

5.0

I am surely glad that I used the Uhaul storage company. All of my belongings were safe and secure and well kept.

Rating:

5.0

Ronni Kay was my sales person for this. She was friendly and helpful i wanted to look at the storage spaces because i have to see how big they are i cant picture the size. She took me to look and stayed friendly. The only thing i would suggest maybe get a golf cart to ride the walk was a little to much i have a neck injury and its hard to walk that far. Other than that everything was great.

Rating:

5.0

Very Very Very happy thank you very much 😊

Rating:

2.0

The facilities are not well maintained and have rodents and stray animals. The roof allowed access for a stray cat to die in the unit. The staff is great but the grounds need updating.

Rating:

1.0

My storage had fire ants and it got flooded

Rating:

3.0

My rent was due on July 4 and I pick up the RV on the 5th. They still wanted me to paid the hole month of rent because it was already due. After arguing about why I had to paid the hole month rent, that it was bue 1 day before and that it was a holiday, they told me "as a courtesy they charge me have the rent.

Rating:

1.0

Uhual charged me $439.00 knowing dam well I didn’t authorize that paymeants .

Rating:

3.0

I only had one problem my brother works for Uhaul so he sent me his SMID number but I was told I could not use it because he was not there or the reservation had to be in his name.

Rating:

5.0

Afton was very Professional, she handled my questions and concerns quickly with confidence. The entire staff was very friendly and they all had a great sense of humor, and you could tell they enjoy what they're doing; for me it's always a pleasure doing business with people who can have fun doing their job. Check them out, you won't regret it!

Rating:

5.0

Ms.Afton and staff are always polite and kind. Very considerate and always helpful.

Rating:

2.0

Rats got in my unit and ruined everything! There was no food in the unit at all.

Rating:

5.0

Persons managing the front desk were excellent. Extremely professional and helpful.

Rating:

5.0

Once I put my things in the unit I didn't need access to it until I came back to get. Although I did check on evey3-4 months. My rental was a successful one. I would use this facility again if I had something to store that I could not accommodate myself All employees were helpful.

Rating:

1.0

These people changed the name on a account argued with a customer who was telling them they never showed identification to get the unit. Ran someone else card to pay for the unit they changed the name of & for over a year held onto a storage that was told to them multiple times wasn’t needed. If I had more time on my hands I would’ve filed a lawsuit on this company. I wouldn’t rent anything from this company ever in my life. It had a hole in the unit that ruined items. These people or rude & they will change info on your units. Beware of them.

Rating:

2.0

Moved out of storage over 8 months ago. Hammond uhaul 4 month of being gone they charged my credit cart over 400 dollars that I didn't authorize. Spoke with multiple people stating I have move out kept calling stating I had the lock still on the storage unit. I took the lock when I moved out so it was a lie . I will not recommend hammond to anyone

Rating:

1.0

Trash , TRASH

Rating:

5.0

Everything and everyone was great. No complaints.

Rating:

3.0

Unable to use dumpster created more of a problem with discording things I did not want once clearing out storage unit.

Rating:

5.0

Your representatives at the Uhaul on SW Railroad in Hammond,la were very friendly and accommodating. They provided me a chair and asked if I wanted water or anything while I waited for my pick up.

Rating:

4.0

The owner and her staff were excellent. The devastating hurricaine did very little damage to her buildings. There was damage to my unit but it was minimal. Just some water came into the unit from the roof causing a little mold to grow on my furnature. But with a good cleaning it will be fine. Much thanks for all they have done for me.

Rating:

5.0

The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!

Rating:

2.0

When we started unpacking out boxes there were several roaches in the boxes.

Rating:

5.0

When I enter the environment was very warm and welcoming. The staff treated me very well. I would send my family and friends there way

Rating:

1.0

Fraud account was open in my name and used my credit card that was not authorized

Rating:

1.0

UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can’t review something I did not get.

Rating:

5.0

The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgusted

Rating:

5.0

Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank you

Rating:

5.0

Staff were so helpful and nice. Also, very accommodating to me, and other customers. Thank you.

Rating:

5.0

your staff at this location is simply awesome!!!!

Rating:

1.0

Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.

Rating:

4.0

The ceiling in the unit was coming down but no water leaks happened.

Rating:

5.0

The staff were very friendly, and were quick to help whenever I entered the store. Great service!

Rating:

5.0

The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.

Rating:

5.0

Great customer service at this location and would refer to family and friends.

Rating:

5.0

I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Thank you!

Rating:

5.0

Thank you

Rating:

5.0

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

Rating:

5.0

My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!

Rating:

5.0

I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!

Rating:

5.0

Great Customer Service & VERY Clean

Rating:

5.0

Staff is very friendly and very helpful!!!

Rating:

5.0

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

Rating:

5.0

Y’all are so amazing thank you so much for helping me and being so sweet God bless you all

Rating:

5.0

Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.

Rating:

2.0

Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me out

Rating:

1.0

I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.

Rating:

4.0

Overall great staff , if needed will return

Rating:

5.0

The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.

Rating:

2.0

The storage unit was nice and clean but the staff can be extremely rude...

Rating:

1.0

I was put out because my car was over the line wow

Rating:

5.0

Very friendly and helpful.

Rating:

3.0

Employee were rude

Rating:

5.0

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

Rating:

5.0

She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweet

Rating:

4.0

Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.

Rating:

2.0

The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.

Rating:

3.0

While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.

Rating:

5.0

KIND AND EFFICIENT

Rating:

5.0

Thanks for the service

Rating:

5.0

everything an everyone was GREAT, thanks

Rating:

1.0

2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.

Rating:

5.0

The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...

Rating:

5.0

Great service, I would definitely use them again if needed

Rating:

5.0

Awesome experience!!

Rating:

5.0

.

Rating:

5.0

I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.

Rating:

4.0

I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!

Rating:

5.0

Excellent

Rating:

5.0

Staff always professional and helpful

Rating:

5.0

The lady that I talked to on the phone and set my reservation was really understanding and really sweet .

Rating:

5.0

The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!

Rating:

3.0

N/A

Rating:

2.0

We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420

Rating:

5.0

Very satisfied

Rating:

5.0

A nice facility. Friendly staff. I didn't like that they require you purchase a specific lock for your unit but other than that it was one great.

Rating:

5.0

POOR.scheduled movers after giving credit card, via phone. Went to see unit before the move and told no such unit available . After checking they found reservation and still said nothing available.