Customer Reviews for U-Haul Moving & Storage of Hempstead

Rating:

5.0

Everything went really well with this rental. Location was easy to navigate, equipment was perfect and the staff at the location was very helpful. Thank you

Rating:

5.0

I honestly think it was overall perfect!

Rating:

5.0

Everyone that I dealt with was fantastic! Thank you, I was very satisfied with my rental.

Rating:

5.0

Clean. Functional. The app is okay.

Rating:

5.0

Great customer service Ms Daren was fantastic 👏 👌 👍 😀

Rating:

5.0

Advise customer that when making a reservation an app is now required . So customer can pre download prior to rental. Otherwise all went well. App is also an issue keeps on trying to close

Rating:

5.0

The men who dropped off and picked up the containers could not have more helpful, friendly and professional. WELL DONE and thank you!

Rating:

5.0

I picked up my trailer on Sunday morning and Clayton helped me. He was really attentive as soon as i walked in and extremely personal. He was knowledgeable, friendly and funny. It was an absolute pleasure! You guys are lucky to have him working for you. Xavier

Rating:

5.0

Excellent service in and out

Rating:

5.0

My experience was great. The mobile check in was easy and the mobile return was easy as well. Getting around the app is user friendly!

Rating:

5.0

Excelente

Rating:

5.0

The Hempstead NY location really did a great job providing me assistance with my trailer rental. The rep was knowledgeable and professional. I would recommend this location to anyone looking to rent. Thanks.

Rating:

5.0

Any time

Rating:

5.0

I was totally satisfied, i would recommend all your locations having that wonderful customer service experience at the Hempstead location . Shoutout to the Manager Mr Karliil , job well done.

Rating:

5.0

Great service

Rating:

1.0

The check in process is terrible. I miss how easy it was to check in at the counter . I was having so much trouble and then just kept telling me they cannot help to do it on the app . Waisted so much time .

Rating:

3.0

Employee was professional and friendly but there was an issue with system and my card was ran over 15 times! I was there for over an 1 1/2 trying to get my rental. Not the best experience.

Rating:

3.0

Those box trucks are so outdated. Customers have.to keep getting in and out the truck to adjust the mirrors properly. U-Haul need state of art trucks

Rating:

2.0

Actual move out date was October 7 not the 9th and have been having an issue contacting the store about emails sent after paying settlement amount and moving the items out of the unit

Rating:

2.0

better customer service. I have to clean a trailer every time i rent one. the last one was full of grease and debris. there was only one employee who showed any care out of 3. the last check out took over 1 hour!!!! never going there again.

Rating:

5.0

Good

Rating:

5.0

Perhaps we get reimbursed for the gas I put in the vehicle. I don’t think it’s fair that I start my trip with 1/25 of gas. I think all vehicles should be topped off before riding. That might make it easier to organize for me . Otherwise I appreciate U-HAUL!

Rating:

5.0

I chose to do the drop thru the App so I did not need to speak to anyone so it went smoothly.

Rating:

5.0

Nothing. Renting again on October 11 with you guys.

Rating:

5.0

Very satisfied with my U-Haul experience. Staff friendly and courteous. Would highly recommend.

Rating:

5.0

👍

Rating:

4.0

My grip is with the app. Truck was received with 1/4 tank. Returned with 1/4 tank and it said I was off 1/2 a gallon and was charged $20 you guys got me never again

Rating:

5.0

always a pleasure dealing with uhaul

Rating:

5.0

The only downsides were that the truck I ordered wasn't available so I got a smaller truck and there was a mouse in the truck. It crawled into a small area and I think it eventually left. I hope I don't find a mouse in my house.

Rating:

4.0

a new policy of increasing the expenses, by given all truck almost empty of gasoline.

Rating:

5.0

Everything was good

Rating:

5.0

Thank you.

Rating:

4.0

Good morning and thank you for the opportunity to send feedback. I would like to commend the condition of the facility and the van. The employees are terrific: patient, courteous, and very helpful. They deserve a five-star rating. However, the company gets a very poor rating for is customer unfriendly, non-sensical phone-app requirements to rent. It took me 40 minutes to get my truck and be on my way as well as the other parties who were purchasing service. You make your customers thumb around with phones like idiots when the three people who worked with me had to run around from customer phone to phone. I've rented trucks for over forty years: a simple process: make a reservation and go to the shop with a credit card and ID. You have created barriers to a well-oiled system fixing what was not broken. Before I arrived at the location for my pickup, I had created an account, gave all the requested info; and it all meant nothing because I had to redo everything when I got to your site. Your advancement in technology ruins your service.

Rating:

3.0

better counter atencion, it takes to mach time on the app to rent because some time the app not working properly, and is faster if they do over the counter

Rating:

5.0

Nothing, keep up the good work

Rating:

5.0

Faster process for repete costumers

Rating:

2.0

Disappointed

Rating:

3.0

Speed up the process I booked on line yet I was in the store for over an hour waiting for a trailer

Rating:

1.0

The "making a reservation" process was absolutely ridiculous. It was time consuming and unnecessary. It would have taken less time to just help the customer at the counter. I have been to other U-Hauls and have never experienced this ridiculous wait time.

Rating:

1.0

No body help in the front desk, everything we have to do by cell phone, the truck are dirty the truck are old now without an app no one can rent a truck worst place

Rating:

4.0

Good lib

Rating:

5.0

Keep up the same service u are doing a great job

Rating:

5.0

I have a great experience when I rent a van at the Hempstead location..Edgardo, the employee that was there Friday 09/05/2025..is amazing always on top of his game, courtesy, professional, and respectful…I really like how he operates the Hempstead location..I rent a van a lot and Edgardo is always ready to help even when being overwhelmed by customers..I always have an amazing experience at Hempstead location, give Edgardo a raise!

Rating:

5.0

None

Rating:

5.0

n/a

Rating:

5.0

Warm, friendly and knowledgeable.

Rating:

4.0

Clever was very respectful and actively tried finding a solution to a system problem that u-haul double booked my trailer. I had to downsize and it worked out in the wnd

Rating:

5.0

The container was ready and waiting for my arrival at the store location. Great customer service with explicit instructions on how to obtain access, etc.

Rating:

5.0

The guy working behind the counter was very helpful great staff

Rating:

5.0

Totally eying the storage- /moving boxes for next time!

Rating:

1.0

I spent 20 minutes reserving a truck online uploading all required information for the driver who works for me and received a confirmation. My guys got there at 8:00am. I got a call at 8:30 that I had to personally pick up the truck even though I registered the driver who picked the truck up. I had to drive a hour to pickup the truck myself. I lost 2.5 hours of moving time and 180.00 in labor waiting for the truck This is the second time this happened . Going to rent from Penske from now on.

Rating:

5.0

Thanks for your service available to our need. Overall we are pleased with this rental, I timely returned your truck,,and used APP to return your truck, during the summit process,my phone dies, due to your truck didn’t have a charging port. After I used my own car charging port to revive my iPhone,was trying to continue the process, I found that it’s completed. I just don’t want you to surcharge more.since I returned the truck exactly time.11:00 pm. Thank you

Rating:

5.0

Have all the address ready for drop off, it took two days of wait to finally get a dope off near my home. When I was at the pick up location in PA, no one was able to find a different location from the ones they already had in file. At the end, everything was fine. Thanks.

Rating:

5.0

Nothing I can think of!

Rating:

1.0

The trailer was infested with live roaches. I had one day to move my daughter's items to college and no choice but to try and spray the inside with bleach, and wrap all furniture/clothes/items in garbage bags to the best of my ability. To my dismay, the bleach must have only made them temporarily scatter because when we arrived to unpack, the live roaches were still everywhere. We were both disgusted, embarrassed, and horrified.. If she infested her college dorm room from this experience, it will have life long consequences for her socially, and emotionally. Who would have thought that so many bugs can live inside a metal box

Rating:

5.0

I am very happy with the equipment and service. Had issues with the site getting errors on the website on my phone when i took the last picture. My only gripe is that i didn’t have a reservation but ohysicall went to this location for a cargo van. And the young lady said there were none available and all reserved. And i had to go to another town. And this was 100% incorrect. I called the 1800 number and spoke to a woman that said that there were vans perfectly available and she went ahead and made the reservation. I had left the location when i was first denied but then returned. And wasted time in the process. And the lady didn’t have a good answer. Something about not all the vans were working. All i knownis that i was late and a working staff gave incorrect information. And i feel lied to and felt i was just sent away. The 1800 person didn’t understand why i was told that. So my time was wasted in dealing with this. However i learned i cannot trust staff. I’d rather just make a reservation beforehand in order to do things timely. Shouldn’t be like that though. Other than that. Very happy with uhaul.

Rating:

5.0

Great people

Rating:

5.0

Is good

Rating:

5.0

El servicio al cliente es excelente

Rating:

5.0

Very easy to rent

Rating:

2.0

Setting up the storage originally was horrible. Israel C was rude and not helpful. I got so upset I cancelled the storage and he never refunded my money. I had to call back to get assistance from Clever who was extremely helpful. He went above and beyond. Will not recommend doing storage at this location only renting a truck etc. I put helpful staff ONLY for Clever not Israel C

Rating:

3.0

Unfortunately, I cancelled the storage unit. It was dark and dirty. Spider webs all over. To small for the price. Israel C was not polite until the end. Understanding it was toward the end of the day customer service never stops. Will not recommend storage unit.

Rating:

4.0

I had a good and bad experience but I’m grateful for the help I had there thank you

Rating:

1.0

They had other customers watch you,they cheat you when renting I teams,(Crucks) And while moving out!!Rat dropping was all over my stuff and wholes in some bags😡

Rating:

3.0

They raised the price of the atorage fee so i took my belongings out of storage unit 217

Rating:

5.0

Had to leave do to the rate increase 😪 every 6 months. Would have loved to continue, but wasn't able toooo!

Rating:

5.0

Great Diego was a huge help

Rating:

5.0

Thank you uhaul

Rating:

4.0

Good place

Rating:

5.0

Staff at your facility is top notch. They're attentive and patient with handing multiple customers. Keep up the great work! Thank you

Rating:

5.0

service was very good quick and efficient and the workers were very polite

Rating:

5.0

That Klever Guy Was A Great Help Also Hilarious

Rating:

1.0

Storage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn’t work. Terrible location

Rating:

5.0

Very knowledgeable staff and helpful great place to do business.

Rating:

4.0

excellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.

Rating:

5.0

The Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!

Rating:

1.0

Stol my stuff refuses to accept payment

Rating:

2.0

The second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.

Rating:

3.0

The parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.

Rating:

5.0

No complaints

Rating:

3.0

The storage is way too expensive 💁‍♀️

Rating:

5.0

Diego is the best

Rating:

4.0

Thanks for your service to me and serving the community

Rating:

5.0

Muy buen trabajo gracias 👌

Rating:

3.0

I was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean

Rating:

5.0

Will recommend to friends and family !

Rating:

1.0

The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend

Rating:

2.0

I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.

Rating:

5.0

Diego was very cordial and very very thorough in resolving our problem

Rating:

5.0

I find the U haul facility to be a good storage

Rating:

5.0

Excellent services

Rating:

2.0

Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit

Rating:

1.0

My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done

Rating:

5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

Rating:

5.0

so far it's good they were very helpful during a stressful time

Rating:

3.0

Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!

Rating:

5.0

Diego and His Staff were the Best.

Rating:

5.0

Excellent

Rating:

5.0

EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Rating:

5.0

It was my first time using Uhaul storage I'm really please with everything. thank you

Rating:

4.0

Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

Rating:

5.0

I 'll come again

Rating:

3.0

I everything went well,

Rating:

5.0

everything it was gray

Rating:

5.0

Friendly staffs

Rating:

4.0

The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Rating:

5.0

Excellent service, considerate and kind help.

Rating:

5.0

Thank you

Rating:

5.0

Very nice experience.

Rating:

3.0

thanks

Rating:

5.0

Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work