Darlene is amazing ! Truly a gem !! Moved from Hershey back to Arizona last week We will miss her great customer service
SCOTT DCustomer Reviews for U-Haul Moving & Storage of Hershey
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place was great
DEREK D | Overall ExperienceManager is great!
STEVEN M | First ImpressionsExtremely clean location and very nice customer service
THOMAS SNothing
STEPHANIE WThe manager on duty said that she wanted to use my phone to scan my license when I couldn’t get it to work. It felt unprofessional and unclean. I did not appreciate it and it made the situation very awkward when I felt like I had to surrender my phone.
Cole N | First ImpressionsOffice and restroom very clean. Office staff very nice.
MARK ASuper recommend!!! The U-haul was the best option for my needs
ANDRYELLE P | Overall ExperienceUnsure where to pull in with trailer looked like a storage unit building.
Mark ADarlene was great as usual! Love the new facility!
KIRK SEverything was perfect. The location is convenient, the general manager was exceptional: cordial, efficient, highly competent. I plan to recommend the facility to everyone I know who needs a truck rental and/or storage space.
THOMAS JOutstanding service in every respect. Helpful, timely and friendly. It'll be my "go-to" U-Haul location from here on out!
William BDid not obtain mattress cover
Biyar AThe staff was friendly and helpful. I booked the truck online and everything was ready when we arrived. Service was great and everything went well. Would highly recommend.
Paul KCustomer service person was very nice.
Jennifer HThe hidden cost (price per mile) should be noted upfront in the flyer not the minimum ($19.95) for hiring a truck or van. Otherwise I consider that to be false advertising or deception
WILLIAM ONot much. The facility is brand new and well laid out and a short drive from my home. I was able to rent a storage unit and arrange a van rental without any difficulties. The manager, Darlene, is knowledgeable and personable. I observed her working with a new employee, Jen, and found Darlene to be a patient, kind and humorous as well.
DANIEL PEither maintain the old equipment or replace with new.
Thomas CI had a fantastic experience. I was in a tough spot with moving out of my apartment and this saved me!
Danielle D | Overall ExperienceFantastic service, easy pick up. Great communication in advance to confirm my reservation. I have used UHaul a few times in the past years and service keeps getting better!
ROXANA PVery nice and friendly staff very nice and helpful
Charles F | First ImpressionsDiana Sims was very nice and helpful, place was spotless, she helped clean interior out because she knew i received truck with stuff all over floor, it was red clay and i wasnt playing in any red clay that day.
MICHAEL HI was in a pinch moving out of my apartment and this service really saved me! The ability to sign up online easily was very helpful. The staff was incredible and very kind. The only note I have is that based on the info provided, it wasn't clear to me if I could go to my storage center after office hours on my very first time accessing it. If there is a way to better spell that out it would be helpful. Thank you!
Danielle D | Online Move InCar stopped working in the middle of the road. Multiple times the engine shut off after a few seconds of driving. Road side assistance told me I still needed to drive it or I would have to pay towing penalties. They also would not extend the contract until the next morning even though it was after hours and very dark outside.
ANGELA KThe entire experience was fantastic. Zero complaints, will use again in the future.
MILES MDarlene was exceptional! So helpful
JOLIE MNothing. Darlene was wonderful.
WILLIAM SDarlene was wonderful. Very pleasant to speak with. She went above and beyond to see that I got a truck. I have delt with her before and this is one employee you don't want to lose. Employee forever give her recognition..
Richard Aeasy
gerard wAfter submitting review I was contacted today 7/25. I was pleasantly surprised and impressed I was contacted about my recent submission and issues I had experienced. Staff provided details, and offered to fix the issues. I appreciate this very much.
Shaun LDarlene has been amazing! I did business with her at the Hershey, PA location for just under a year. She's reachable and has top notch customer service skills. I'd do business with her all over again! Thanks Darlene!!
Cassandra CThank you Darcy! It was a seamless experience!
Ashley WAbsolutely, can recommend this location: great customer service, and good equality equipment.
Irina EPrice toooooo high just for a dolly for the day......
jason dDarlene in the office is awesome and well informed. I had a few questions and she was excellent at assisting me
RAYMOND MIt was a small location but the person came out and completed the process in two mins.
Snehashish SDarlene , Was very helpful. Will visit this location for all my equipment needs.
Wayne SNothing
ed rWebsite is a pain in the neck but thankfully you have a great general manager at this location. Darlene was a joy to work with and I am going to recommend the Hershey location to my friends and will use it whenever I rent again
Jeff DThe employee,Darlene was helpful and quick to get me on my way. Will definitely come back to this location for all my needs. Thank you
Wayne SGood service and nice customer service..
Robin AGreat customer service
Susan JEverything went smoothly - easy rental and return. Manager was super friendly and professional.
Darcy DNo improvement possible, Darlene (the location manager) is excellent, super-nice with a strong customer focus, and the equipment did its job. Very happy with the experience.
Steven RDarlene was fabulous! Took care of all our needs. Would definitely use this location and recommend to friends!
J PReally appreciate the friendliness of the staff at this location in Hershey, they welcomed me in early before official opening time, helped me with getting my drivers license uploaded using my phone, got me on the road in no time and last but not least helped me return the truck at the end of the day. The truck was clean and drove well, very happy with the in town rate, total out of pocket was below what I expected, a very pleasant experience, thank you.
Nabil RThe lady at the desk was so nice and helpful and knowledgeable
Edward DVery personable, professional and quick service. Great job!
Clark MGreat customer service and very customer service oriented.
Anne WAlways fast easy and helpful.
Nancy PPerfect experience and explanation of contract.
Scott MThe check engine light came on and stayed on the entire drive home. The vihicle was marked half full, but it was less than half full when we got in the truck. I took a picture with the mileage. Nonetheless, we filled it to half full. There was a chip on the windshield. We also took a picture of that and the time - but I did get the insurance so it would be covered anyway.
Daryl BThe agent was helpful and assisted with preparing to off load auto from trailer. Very friendly and easy to communicate.
Jacqueline RGreat customer service.
Kevin SCharged way more than expected. Check oil light was on.
Denise RDarlene was the best customer service I have worked with for a long time give her a raise
Ray WVery friendly and everything was quick and easy.
Dennis UThe nice lady that helps us out always kisses outstanding customer service, and we appreciate it so much !
Christine RIt was really nothing it was the first time and the service was excellent and the lady who attended me was very kind and even attended me before the opening time to make the drop off.
Duvalier EVery nice and made it super easy for me to drop it off. She even came out to help me do everything.
Matthew PNothing different. The clerk was very nice, personable.
Kathleen DReservation was easy and staff were friendly and helpful. Definitely will recommend and use this location in the future.
Timothy WSmooth and efficient
Terry ALoved the staff, both women very pleasant to work with
AVERY WSad to hear that the rebuild of the Hershey location will not accommodate camper storage. This was so convenient. Would be great though if they provide camper washing services as part of the rebuild.
BARBARA S | Overall ExperienceVery Friendly customer service
CARY W | Overall ExperienceWomen running the front office were amazing.
Suzanne M | First Impressions