Horrible experience at first location (Middletown) the first initial person and that I dealt with that gave me the key and showed me everything was great same with the person that I talked to on the phone when I asked if I could keep the U-Haul overnight and have it returned by 9:30 in the morning one thing led up to another and my father had a heart attack. I didn’t have anybody to come help me unload it so I called and paid for movers to come help me two movers and it will take two hours enough time for them to have their U-Haul back. (mind you you have to pay extra for that.) I called set that up told me they would be in contact with me within 20 minutes. An hour went by nobody was there called them back again requested. I guess another set of movers gave me their direct number to call back if those movers did not show up.. and as you can probably suspect they did not show up. At that point, I had half of the 20 foot U-Haul unloaded. And now I was calling because I wanted my money back. They knew the situation and why I needed help and why I couldn’t do it myself.. they outsource moving companies, (mind you you think they would choose reliable ones) I was transferred seven different times. I can’t even say transferred I was given 6 different numbers.. you have to call this person and cancel the movers. You have to call this person and talk to them about getting your money back. You have to call this person and ask if you could get another person but then you had to call the storage unit their self because at this point I needed another storage unit due to the fact I had to basically just throw the stuff in not their fault except for the fact, if maybe they chose more reliable outsource movers, and the customer service representatives that work for U-Haul to find the outsource moving companies learned better communication I wouldn’t have been on the phone, unloading it for six hours back-and-forth by myself. Yes, six hours on the phone. Trying to cancel the movers but second company they outsourced because now another two hours later. I still heard nothing and the phone number they gave me to call would immediately go to voicemail.. + I figured what was the point almost 5 hours I had 80% of the truck unloaded and in front of a bunch of storage units. I just had the huge stuff left like the washer, the dryer and dressers. I asked them for a refund due to the fact I did it basically all by myself I did not want to pay the insane amount. They charged me to give me a runaround when they offered it to me in the first place.. that took three calls itself. Been with them question about the refund, and the free month storage unit that you are eligible for as soon as you rent one of their vehicles, due to the fact that I was just in a hurry to make it to the ER before my dad was rushed into the OR for open heart surgery did not end up making it. Then I had inquired about the unit that you are supposed to get for one month free for and they told me the Middletown office that I was supposed to acquire about it during initial set up. Nobody said anything to me about it. I didn’t read anything on the website about it. Well, then I she I guess had no more answers for me in which she hung up on me after stating they didn’t even have any units there that they rent then a little bit more issues and I ended up calling this one in Hershey where they gave me not one problem about the first free month promotion they were promoting. In which I was told by the first place, I don’t qualify for that so she doesn’t know what to tell me. The gentleman that I was first initially greeted with on the phone. I did have to apologize and told him it was my eighth call and my attitude was not directed towards him and then I proceeded to tell him my story within not even five minutes he found a unit for me and told me to come in. We’ll get things situated, ( I just wanna put it out there. It is not completely free. You still have to pay at least for a 5 x 10 19.99$. (they should include that while they’re promoting one month free with the use of one of their vehicles) the charge was for a lock and key and then Insurance. Which I understand.. mind you you could use your own lock, but you would still get charged that lock price. I wasn’t gonna complain because he at least granted what the company was promoting instead of hanging up on me he listened to me. I only realize that it was gonna be $20 after we set everything up and he printed out the paper and was like you owe this which done was the question of course was why did they promoted it as free and not tell you or include you will have to pay an additional amount due to a lock and key and insurance. That’s not a huge deal, but that should definitely be noted when offering the first month free.. U-Haul in Middletown, Pennsylvania on Vine Street. I would not recommend them to anybody.. there are customer service, and they’re overall help/communication. I wouldn’t recommend.
Lacey G | First ImpressionsSelf Storage Units in Hershey, PA, 17033
U-Haul Moving & Storage of Hershey
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small
5' x 5' x 13.5'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $84.95 Per Month
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$89.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $89.95 Per Month
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$89.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $89.95 Per Month
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$89.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $89.95 Per Month
-
Small
5' x 10' x 13.5'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$144.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
-
Small
10' x 5' x 13.5'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$144.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
1 Unit Left!
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
-
Small
10' x 5' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
-
Small
10' x 5' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
-
Small
10' x 5' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
-
Medium
7' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$174.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $174.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
7' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$174.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $174.95 Per Month
-
Medium
8' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$184.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $184.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
8' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$184.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $184.95 Per Month
-
Medium
8' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$184.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $184.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 13.5'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$189.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $189.95 Per Month
-
Medium
10' x 10' x 13.5'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$189.95
Per Month
- Interior
- 1st Floor
- Street Level
- ADA
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $189.95 Per Month
1 Unit Left!
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 2nd Floor
- Street Level
- ADA
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 3rd Floor
- Street Level
- ADA
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 15' x 13.5'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$214.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $214.95 Per Month
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$244.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $244.95 Per Month
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$244.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $244.95 Per Month
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$244.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $244.95 Per Month
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$244.95
Per Month
- Interior
- 3rd Floor
- Street Level
- ADA
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $244.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
-
Large
10' x 20' x 13.5'4 Bedroom Home or larger
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$284.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $284.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$324.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $324.95 Per Month
-
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$324.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $324.95 Per Month
-
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$324.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $324.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It's a beautiful building. Staff was fantastic. Would use them in the future. Thank you U-Haul. Sincerely, Larry Stout
LARRY S | Overall ExperienceIt was frustrating attempting the online move-in process on our phone; it seems that maybe this needs to be reviewed for mobile devices because as soon as we switched and tried it on our laptop, everything worked fine (but this was after at least 4 attempts on our mobile device). Also, the instructions to access the building/unit should be clearer. We received the information with our access code but because the doors automatically opened, we were never actually asked to enter the access code. This then caused the alarm to go off. Luckily the associate working there helped us out and explained that we needed to enter the access code to "check in" on the third box from the main doors. She was extremely helpful, thank goodness.
ANTHONY C | Online Move InWell run, real nice facility.
THOMAS N | Overall ExperienceThe employee working was extremely helpful and kind!
Brooke C | Online Move InVery nice and professional staff, great experience with the unit. Clean and safe, secure 🔐.
Christine E | Overall ExperienceThe entire facility was extremely well maintained the hallways were clean the elevators were clean all the carts were working order with no crazy spinning wheels all the employees that I dealt with were extremely helpful and extremely polite
MICHAEL S | Overall ExperienceThis is a new built, excellent condition, perfect service indoor storage. Must use! Their rates are very reasonable and worth service and your time. Darlene is a very experienced manager. I highly recommend this location!
Irina E | First ImpressionsSarah was the best. She took her time to check me in and explain in depth how everything works. Then she took me to the storage unit and did all the work of making sure i had everything taken care of. She is definitely amazing!
BENPAUL G | First ImpressionsManager very kind took the time to show me around offered me a ground level. I'm almost 60 very sweet lady. Very kind. Very time oriented. I definitely recommended to a friend or complete stranger. Nice job ladies keep up the good work Eric Sola.
ERIC S | Overall ExperienceThe lady who was on duty (I forgot her name, sorry) is very knowledgeable; she was very helpful and super nice.
KOFI S | First ImpressionsEasy process
ERIC S | Overall ExperienceI rented because I thought I was going to need to store a washer and dryer with a couple of boxes , but I sold the washer and dryer and a friend suggested I store what few boxes I did have at the facility at his place or I would’ve stayed. General manager was very nice and you couldn’t ask for a better customer service
Vivian M | Overall ExperienceThe lights in my area have never worked. I have #2189. Also, the depth of the locker wasn't technically a full 5 ft. There needed to be space for the door.
MARTIN M | First Impressions