Customer Reviews for U-Haul Moving & Storage of Highlands Ranch

Rating:

5.0

I don’t make recommendations to friends

Rating:

1.0

I had a terrible experience at this U-Haul location. The truck that was supposed to be ready for me was buried behind three others, and the staff member on duty was extremely unmotivated and unwilling to help. Instead of doing her job and checking which truck was available, I had to make three separate trips myself to figure it out. The first truck was inaccessible, the second one had a check engine light on, and only on the third attempt, after wasting over an hour, was I finally given a usable vehicle. This delay seriously impacted a time-sensitive job I had, and the overall lack of professionalism and preparedness was incredibly frustrating. I absolutely do not recommend this location and will be advising my friends and family to avoid it. If there are any questions or concerns, I can be reached at 303-889-9181. My name is Palwinder Singh.

Rating:

2.0

Picking up the truck via the uhaul app was slow but worked well overall. However the return experience where I needed to interact with the local staff was poor. The line to return trucks was completely full. I went in and waited in line to speak to an employee, who when I finally did was completely apathetic to the issue. There was nowhere to park the truck without blocking in other customers' personal vehicles and the employee stated that he didn't care and it was ok. I returned the truck in the app but the instructions that he gave me differed from what the app instructed me to do, specifically to leave the keys in the truck and where to park it. The customer service at this uhaul location was terrible and I will use a different dealer next time.

Rating:

5.0

Very efficient process to reserve, pick up and drop off trailer. Helpful staff.

Rating:

4.0

regarding the new rental: The lock provided was used and had a piece of electrical tape attached along the bottom. The storage unit is too dark to be able to work inside. I'll have to get lanterns to see well enough to load the shelves properly.

Rating:

5.0

The whole process was effecient. I walked in, processed through the paper work. They asked also for a secondary contact, I gave them my boss's contact information. The process of finding my unit was easy, there are maps of the storage layout inside the storange access area. I did set of the motion sensor alarm, did not realize my access card is neccessary for turning that off in the section where my unit is. That was turned off with no fuss, and there was no further issue. All in all, I'm pretty satisfied with the service.

Rating:

3.0

Personnel helped back the truck to the loading dock. My poor rating is because of a lady by the name of Andrea who lied to me was rude and not helpful. I had reserved a 10x10x13 unit online and reserved it and then was given two separate units and told they were next to each other which they weren't. They were located on the third floor and on opposite ends not next to each other and it was difficult to unload my things and place them properly and in a timely manner. I would have left if my things weren't already unloaded and that was the facility that I was returning my truck to. I asked the Personnel for the corporate number and I am going to call and complain.

Rating:

4.0

Staff was alittle gruff

Rating:

4.0

The signage outside isn’t very clear as to which door to be using. Myself along with another customer both could not get in as we were at the after hours door. While I noticed the sign hours later, it is very small and does not stand out. The staff is very nice and helpful when we needed assistance trying to get in as well as when we had issues with the lock on our unit.

Rating:

3.0

I had pre-reserved a 10x10x13-ft unit I ended up with two separate units the Personnel lied to me and said I was getting two units to equal the same footage next to each other and they were not so it took me all day to get my things from a truck into storage on the 3rd unit going up and down one elevator

Rating:

5.0

This place is my GO to location Everyone is Always very welcoming and Knowledgeable God bless the whole crew

Rating:

5.0

Nice return

Rating:

5.0

Pedro-5 starts!

Rating:

1.0

I ordered a specific hitch after doing research to pick the one that I wanted and even prepaid and then waited extra time for the correct hitch to be shipped to the U-Haul location. Apparently the store was busy so the manager decided to install a different hitch that was easier for him and never even called to ask if I approved. I showed up and the wrong hitch, that I didn’t want, was installed on my car with absolutely no notice. Would never give this store business again and would not recommend U-Haul for hitch installation to anyone I know.

Rating:

5.0

doing well

Rating:

5.0

Everyone I've met at this location has been great. They were very helpful when it turned out the unit I had rented was supposed to be out of commission for door repair. They got me another unit of the same size very quickly.

Rating:

3.0

Are you excepting applications

Rating:

5.0

With tire pressures on this 26ft truck set at 110psi the ride the was firm and harsh on less than perfectly smooth roads. Make sure whatever you’re hauling is padded well and strapped down.

Rating:

3.0

I could not find the key drop off for the longest time. but clean car!

Rating:

1.0

Super bad customer service. They didn't care about the problems I had with the truck and never got out from behind the desk to see about my truck problems.

Rating:

5.0

friendly people. super easy to rent a trailer

Rating:

5.0

Same

Rating:

5.0

The person at checkout was very informative and personable. Highly recommend.

Rating:

3.0

Not having to go in multiple times to get someone to connect or disconnect trailer over a 42 min spand

Rating:

1.0

Avoid this facility!

Rating:

4.0

The staff are so helpful . We always go to this location and recommend for everyone too.

Rating:

1.0

This facility has the worst customer service! Our reservation was changed to pickup at this location. When we arrived we were told that they did not have the reserved trailer. Said they didn’t have any. Another employee went and and checked and said we have 5, give her one. First employee was quite busy eating his chips and salsa do help us buy eventually….approximately 20’ later the paperwork was completed (not sure why it took so long as I had completed the online checkin for quick pickup) Employee sent us out to yard where he said someone would help us locate trailer and hook it up. We waited and waited, others were waiting too. Went back in 2 separate times to ask for help, not a sole inside and 2 other customers waiting there. Took us over 50’ from start of contact to drive off. Horrible experience!

Rating:

4.0

I had an issue with the information / advice given to me by your service rep working at the front desk who gave me the keys, when he went through how it works, etc. He told me that I had to return the vehicle with at least 5/8 to 3/4 full in the gas tank which didn't make any sense. He should've said to just make sure that the gas level is the same as when you leave our facility. So, I likely would've have only needed to put approximately $5 worth of fuel back in the truck. Instead, I ended up putting $20 in which means I basically "donated" $15 to U-Haul. Also, when I asked how much per gallon I would be charged if I didn't bring the truck back with the proper amount of fuel he said, "I don't know", I had to show him on the contract where it states that the charge would be $4.50 a gallon.

Rating:

1.0

Was "helped" by an employee named Cristina P who was the rudest and most unpleasant person I've ever encountered in customer service. She just flat out refused to answer and question I had nor explained anything. Her entire demeanor was incredibly vile. In no way should this person be a customer facing representation of uhaul. Other than that I really enjoy using uhaul. I would tell everyone to avoid this location just to avoid this terrible person

Rating:

4.0

There is a limited number of customer parking spaces, and the driveway pavement is in need of repair. Aside from that, everything was good!

Rating:

3.0

The location is very convenient, with MANY trucks and equipment to choose from. Looked like there were plenty of accessories to rent as well. However, I would say the staff was poor. When I walked in, there were 4 staff members all sitting on their phones and I had to ask them for help, instead of them asking how they could help me. I was the only customer. Poor attitudes and not very helpful until I asked many questions.

Rating:

1.0

You got my units in someone elses name when I first got there. You continued to charge me for 2 units when I had only one. I told you to sell it and you kept charging me for the two units for anot5 months after. Looking forward to suing you and would NEVER recommend you to anyone

Rating:

2.0

While the equipment I rented was clean and ran well, this location has maybe the worst customer service I have seen. The person I dealt with was visibly bored with her job and was not at all interested in providing a good customer experience. This is not the first time I have dealt with this location, but I guarantee it will be the last.

Rating:

5.0

Ryan, Julian, and the staff at this location went above and beyond to fit me in to get a trailer hitch installed and to get me on the road with a 6x12 trailer. Can't thank them enough!

Rating:

4.0

The morning crew is exceptional. If you are using this location go in the morning when the manager is there. The afternoon/evening crew was horrible. The afternoon group could not be bothered to get off of their cell phones to help me. They were rude and lazy. Their total lack of customer service was in stark contrast to the service we received at our morning checkout visit.

Rating:

5.0

Awesome

Rating:

5.0

The people experience was awesome. Everyone was very helpful. The truck ran great and the trailer was easy to use. Easy to hook up and unhook as needed. The app to set everything up or hold the equipment didn’t work. Would not let me save it or sign in. The U-Haul app needs a lot of work.

Rating:

3.0

I was very disappointed that after spending 20 minutes on the phone to secure the right trailer with a ramp, when I showed up there was no trailers with ramps in the size I needed available. Ultimately, I had to get a smaller trailer which was a challenge for the task at hand. Had I been told that there was a high likelihood that the trailer I needed would not be available- I could have selected a different location or made other plans.

Rating:

4.0

15 minutes late returning truck and got charged more

Rating:

1.0

The lady was very rude when I picked up the truck the lady that I returned it to was nice but the first lady very very rude

Rating:

4.0

The young man who assisted me with the trailer was extremely professional and pleasant. In our quick conversation while doing the job, he stated he was saving up for college. Wishing him the best in his future as well as the rest of the staff!

Rating:

5.0

The only problem I have was with the Uhaul trailer rental. They put in the incorrect drop-off address for the trailer.

Rating:

3.0

I had a two part pickup. A truck one day and a auto hauler trailer the next day. The truck pick up went very smoothly. The man behind the desk was friendly, quick and efficient. He offered information that was helpful during our move. He even helped me when a storm came in and delayed our departure. He remember who I was and what we had previously talked about. He provided information so that I could contact the "scheduling" department to verify that a day was added to my rental due to local weather conditions (70+ mph winds on I70 East out of Denver). The trailer pickup was somewhat less than satisfactory. The woman behind the desk was not very friendly. Did not offer any useful information. As we were loading the trailer she came out and made hand gestures and was not able to offer any useful information. Just the same line several times: "Connect the chain to the frame." We had a 2010 Honda Accord. There is no real frame at the rear of the car. Everything under the car was suspension components. A tech came out and assisted eventually. He agreed, no actual frame components. We were able to connect to part of the suspension that was anchored to the bottom of the vehicle. The front of the car had two rings that were available for towing purposes. That was not a problem. I have been dealing with U-Haul several times over the past few years. Never had any problems with the vehicles or personnel. This experience was very disappointing.

Rating:

5.0

Nothing, everything went well.

Rating:

2.0

Service was awful, the individual who checked us out was watching a movie on their phone and couldn’t be bothered to help anyone.

Rating:

3.0

They need to be more receptive with issues with rentals. Staff was not accommodating to our issues. No care or empathy with our concerns.

Rating:

2.0

I rented a truck for 1 hour---I drove a total of 3 miles. Went to check in and they said just leave the keys and we will send you a final statement--also will credit your milage. Checkin showed I drove three miles but yet they charged me for 4 gallons of gas. Also not credited for milage. Called corporate and they did correct but it was a hassle. still waiting on refund from bank.

Rating:

1.0

I was really looking forward to visiting this place, but unfortunately, the experience didn't meet my expectations. From the moment I walked in, the staff didn't seem very welcoming. Instead of feeling like a valued guest, I got the impression that my presence was an inconvenience to them. Their attitude came across as indifferent, almost as if they didn't want me there.

Rating:

5.0

You guys were on it, I appreciate your help this weekend!

Rating:

5.0

Excellent service will be happy to recommend and rent again in future

Rating:

5.0

Kinda and staff

Rating:

5.0

The staff was very friendly and helpful

Rating:

4.0

Failed to clear snow from around trailers. I had to help staff clear a path to be able to hook up to equipment

Rating:

4.0

Was a very slow getting our reserved truck….

Rating:

1.0

I was charged double the rate in error! Also, the truck was supposed to have a full tank of gas but instead it had 1/4 of a tank. We had to take time to go back in and deal with that, which delayed us further. Luckily we had taken a picture of the tank reading before we left so we had proof when they didn’t believe us. When we rented the truck they pre-charged us for the estimated mileage of 30 miles. We ended up only driving 12 miles. They assured us it would be settled out correctly. Later that evening I got a notice from my credit card showing that I did not receive a credit, but instead was charged an additional fee! Just now, on Saturday, we stopped by the location to get this remedied and the clerk was extremely rude. She said that her boss would have to fix it and he was gone until Monday. She didn’t bother to listen to the situation but just reiterated what we had been charged, which obviously we already knew and it was wrong! I am really upset with this place and will not go there again!

Rating:

1.0

Cristina P. should be fired from U-haul and never work in customer service again. I originally made a reservation for a 26' truck and a vehicle tow dolly on Monday 2/10. When I went to pick up my equipment on Wednesday morning (Uhaul was letting me pick it up a day early for no extra charge), Cristina didn't bother to look for a reservation, but proceeded to start a rental agreement from scratch. She charged me full price for the 26' truck (I had a small discount included in my reservation), and charged me for the auto transport trailer, which is $420 more than the tow dolly I had reserved. When I asked her why there was a price discrepancy between her total and my reservation total, she told me she had no idea why her subtotal was over $600 more, and gave no impressions that she was willing to investigate it further. When I tried to use the card number that my future employer provided me to help with moving expenses, she informed me that they don't accept card numbers, only physical cards (I'm sorry, but there is literally nobody in this day and age that cares whether you are using a card number or a physical card to pay for something). I didn't realize that she booked me for the wrong vehicle transport equipment until after the transaction was completed and they were prepping the equipment. I walked over there to tell her that I didn't want the equipment she charged me for, and that I wanted the cheaper tow dolly. She tried to tell me that the vehicle I was towing wasn't compatible for the tow dolly I requested, which was very interesting to me since I had literally used the same tow dolly to transport my vehicle out to Colorado 18 months ago without any problems. At this point my patience was completely gone and I raised my voice at her a little, to which she responded "I don't know why you're getting so upset with me, I only work here". She went back inside to check if any of the tow dollies was available for me to take, and upon this confirmation, she informed me that we didn't need to create a new equipment rental agreement/receipt because the tow dolly and the auto transport she originally charged me for were the same price (which was a lie). At this point, I gave up with her because she had proved to me that she was either brand new at her job (unlikely), incompetent, or just didn't care about my business at all. I left with my rental equipment and called the general U-haul customer service line to get the required refund for the amount that Cristina overcharged me. To finally talk about the equipment I rented, the tow dolly they gave me had a tow hook missing off one of their chains, which I had to duct tape in place to keep it from dragging underneath my towed vehicle. The 26' truck had the traction/stability control and the ABS dash lights turned on for the entire drive, which tells me that the truck was best case experiencing an electrical problem, or worst case had some major problems with these two systems. To anyone in the Highlands Ranch area that reads this review, most of the people that work at this location don't pay as close of attention to what they are doing as they should, but especially avoid Cristina P. if you can. She vapes indoors during her shift and doesn't care about her job, or any customers that walk through the door. I cannot emphasize enough that this experience made me never want to do business with U-haul ever again.

Rating:

5.0

Great staff! Clean, nice place.

Rating:

1.0

They couldn't find keys, trucks were blocked in, whoever was working the counter had a lot of bad language and did a lot of yelling. There were more than just me that were upset about not being able to pick up their truck on time.

Rating:

5.0

Wind shield wiper goes off and it’s dangerous when raining

Rating:

5.0

No suggestions. Great experience - thank you!

Rating:

4.0

I complete the registration process on line but when I got to the storage place, they didn’t have any of my information was there, which included my drivers licenses and everything. This was disappointing.

Rating:

5.0

General Manager was very pleasant and helpful! Thank you for making it super easy!

Rating:

5.0

Your staff is excellent. There was a black lady there on your staff. Rosie?. She and I hit it off. Such a great sense of humor. tell her the "Trans Am" guy says "you women be talking"

Rating:

5.0

Julien was very helpful since I had no clue what to do or how to use a storage unit

Rating:

5.0

I have done business with the staff at this location numerous times. I could not be happier with their service!

Rating:

5.0

The older dude with a cool name was very helpful and knowledgeable. I appreciated his help that day.

Rating:

5.0

Love Cassandra.

Rating:

5.0

24 hours access or earlier morning hours would have been helpful, but overall this wasn't an issue and the storage process was convenient and easy.

Rating:

2.0

Communication around billing was painful. I had two units for nearly 5 years. Not prorating rent is a terrible policy.

Rating:

1.0

See above

Rating:

1.0

I moved out, left my keys with an employee and was charged repeatedly after moving out. There was nothing left in the unit and the unit was spotless when I moved out months ago. They need to get it together over there. Very disappointed.

Rating:

5.0

Everyone was consistently helpful and kind. They made transitions easy, whether I was moving in, switching sizes, or moving out.

Rating:

5.0

The staff were wonderful.

Rating:

3.0

Too pricey

Rating:

1.0

I visited to rent a truck and also reserve a storage unit to move into several days later. The rep said I was lucky since it was the last 10x10 available. However when I arrived the day of my rental I was told that even though I had a printed reservation form for the 10x10 unit it wasn’t actually reserved. And then they only had the larger 10x15 available. She asked me who did the reservation and I described him and she said “he doesn’t know what he’s doing”. The woman who helped me was the only one working and kept bad mouthing everything about the facility and the staff and never actually apologized for the staff error. Her customer service skills are severely lacking. So, I was stuck with renting a larger unit and paying more due to their error. When I arrived to pick up the truck, I couldn’t find it in the lot. I went back to the office and the woman heavy sighed and said “I told him to move that truck out”. And then she threw me keys to a different truck and said to use that one. I never heard “I’m sorry”. I’m not sure if the facility is understaffed or that customer service training isn’t available but I won’t be recommending this facility simply due to the way I was treated by the office staff and the fact that I was forced to pay for a larger unit than I needed due to their error.

Rating:

5.0

The staff was very friendly, professional and helpful.

Rating:

3.0

Staff in the store were not great on most occasions I visited. Then, whern I checked out in the app (yes I remove the lock and uploaded photos) it showed the checkout as pending manager approval for 2 weeks after I checked out. Eventually I had to call the store to get it resolved because it was clear uhaul was going to charge me for another month and was not going to action the checkout at all, The tech and facilities were great. Let down by less than average staff.

Rating:

2.0

I had numerous problems with the rolling door on my unit and even after a repair (when the repair guy never returned the key to my lock) it still didn’t work. This kept me from accessing my unit on various occasions, including when I tried transferring my stuff to a larger unit. The elevator was out of order twice when I was trying to transfer to a different unit and I ended up paying for 2 units that month because of these two reasons. I also don’t know if staff was instructing truck renters to park in the vehicle loading area, or didn’t enforce it but I couldn’t park to load/unload on several occasions. Other than those pretty important things, the staff was helpful and empathetic. Facilities were always clean, and I loved the “green area” where you can donate or take items, I did both.

Rating:

4.0

The alarm kept going off when I opened my unit Also there was a tag on it I had to cut. Nice people though.

Rating:

3.0

The lady at the front desk just seemed miserable and hated her job definitely not friendly. I’m a receptionist and I’m always happy and genuine with every customer that walks in. That should be the same anywhere and everywhere.

Rating:

1.0

The staff was extremely rude and unorganized. Our booking was messed up several times and then they tried to charge us double. This place is unethical and I will never come back.

Rating:

3.0

When I call you guys, U-HAUL I shouldn’t be on the phone waiting and waiting and waiting to get service or get an answer. There should be a computer that would send me to person right away

Rating:

4.0

This is a good place for storing and also renting trailers. They need more staff that is trained to handle a greater scope of issues. It seems to depend an awful lot on one man, Marcus, who is excellent but split between necessary operations. Once he took over at the counter, all went smoothly with my account and he was gracious with price since there were issues and I had to wait so long for his help.

Rating:

4.0

The manager was very helpful aside from his apparent understaffing. He was gracious to all customers even the ones who were very rude to him. This location is apparently very busy and profitable to be so understaffed.

Rating:

4.0

Very nice people but took some time to get things done

Rating:

1.0

Problems started from initial reservation to check-in. Booked with a live person, did not receive confirmation. Got to the location that morning and they did not have my reservation. Luckily they had 10x10 units so that worked but I had reserved a 10x15. Unit didn’t have a lock. Asked attendant, said he would get one - he disappeared to check-in a truck. 10 mins later went out to ask him about the lock, said he’d be right in - never came in. Asked another attendant, he was clueless. Finally ran into the owner, he told me to get a lock off the rack in the lobby - expressed no concern over the issues I had encountered, not even an apology for inconveniences. Very poor customer service.

Rating:

5.0

I seems to be a very good place to stuff stuff, and we sure enough have enough stuff to stuff.

Rating:

2.0

Unfriendly and SLOW to service. Everyone acts like they are doing YOU a favor Terrible communication and way too cumbersome to get in and out. Facilty always a mess and employees standing around rather than shoveling snow or something productive other than playing on their devices. GET RID OF MOBILE PHONES (.). Nobody likes being put on hold because oars having a conversation on their private life line

Rating:

4.0

We moved in on October 2 and stayed until April 30th. Everything was in its place.

Rating:

5.0

The general manager (Darrell) and his staff were on point. I walked in unannounced with a ramp trailer, said I needed a storage unit, and they got right on it. Mr. D came out to my vehicle, we came up with a quick game plan and he had his staff working on the paperwork while we were doing that. The process was seamless, the staff were friendly, and I felt their customer service was top tier. I will use them for any future moving services!

Rating:

5.0

The staff were of a great help to me and answered all my questions. Would highly recommend.

Rating:

3.0

Facility is good, very clean. No parking to unload at all. Had to wait to unload and spots were full the entire time I was there. There were only two of us accessing storage so not sure what was going on. Pretty inconvenient when you want to move quickly. Hoping my next visit it won’t be a problem.

Rating:

5.0

I switched from another company that did not provide great service.

Rating:

5.0

Thank you, Some confusing issues that Cassandra resolved. I moved out last week of February ‘24 and everything is good. Was confirmed that the “auction letter” is a formality letter when I spoke with a staff member yesterday 3/26/24. I was informed yesterday that both Cassandra and Durrel were not available. The staff member relayed to me yesterday that the items left in unit 2250 are good for auction and that I , Joe O’Keefe, has a zero balance with U Haul on County Line Rd in Centennial, CO. Thank you, Joe O’Keefe

Rating:

5.0

Have renter here numerous times and will again! Great staff and clean, secure facility!

Rating:

5.0

Seemed like the alarm system was constantly broken but other than that we give it 5 stars! We still have a unit there!

Rating:

5.0

All of the employees I interacted with during my several month stay were nice and helpful. The owner is there and he works to and is super nice. The storage room and facilities were always cleaned and free of clutter.

Rating:

3.0

Durrell was AWESOME on Friday but the lady on Saturday was LAZY, ignored me at the door at 6:59 am and shuffled to the OPEN sign before opening the door at 7:05am. By the time she got off her phone I finally received my rental truck after telling her multiple times the size. ATTENT TO DETAIL was lacking. Also they can NOT read fuel gages as it was 1/8th of a tank NOT 1/4. Did NOT shovel the walkways and area until 2:30-3pm when I returned the rental truck. Hopefully service will be better next time, Jan.27

Rating:

5.0

Upon checking out the staff at the county line location were very helpful and professional. There was a lady from a different location in the back and she spoke so loudly you could hear her inappropriate language. A employee went back and said there was a customer but that didn’t phase her she just got louder and used even more F bombs. U-Haul should not allow an employee to talk like that or subject your employees to this type of a work environment.

Rating:

5.0

Amazing staff

Rating:

5.0

Easy, clean and safe.

Rating:

4.0

Great job!

Rating:

5.0

Thanks

Rating:

5.0

Love working with Durrel and his staff, that are always knowledgeable and helpful....👍🏿

Rating:

1.0

Horrible staff running the establishment. Unorganized and billing was all messed up. Moved out

Rating:

5.0

Loved the front counter girl. So friendly and helpful! Thank you!

Rating:

5.0

Great experience. The gentlemen who runs the facility was outstanding. Thank you for all your help.

Rating:

5.0

Thank you

Rating:

5.0

Overall Experience was a pleasant one. Overall everyone was helpful and courteous.

Rating:

1.0

I was locked out of my unit because the store manager decided to manually lock up an hour and a half early. When I talked to him on the phone, he refused to open the door. This caused be to spend an extra $1500 on my move because I had to get a hotel to come back to the unit next day. I also missed picking up my furniture at IKEA and had to drive the truck an extra 3 hours to return for the furniture. I also missed signing my lease with the landlord so I had to wait until the landlord returned after Labor Day, so I had to keep the truck an extra 4 days! All because the uhaul store manager was negligent.

Rating:

5.0

Julian assisted us! An older man with a wonderful attitude! Thanks Julian for showing us love!!

Rating:

5.0

Casandra is an excellent Manager. When the elevator was out I was stressed trying to move out. She assured me that she would work with me and not penalize me for moving out late. This was very much appreciated because of my out of state travel. Pne less thing yo worry about. Thanks again

Rating:

5.0

Always Clean No complaints

Rating:

3.0

I scheduled my move in ahead of time with you. Nobody notified me that your elevator was out of service the day I was moving in. I had to carry my stuff up two flights of stair. Knowing that your elevator was out of service you should have provided help carrying my stuff up the stairs or at the very least give a discount for the MAJOR inconvenience. Super disappointing

Rating:

4.0

I’ve been excellent elevator has been functional, however, staff was as accommodating as possible with furniture dollies and carts, so it was tolerable.

Rating:

5.0

Taylor and Bryan were great !

Rating:

1.0

The employees we rude and unhelpful. After calling in the morning to confirm our van, we arrive to clear out a storage unit on the 2nd floor all to find out THAT THE SINGLE ELEVATOR IS BROKEN! SO WE HAD TO MOVE ALL OUR HEAVY STUFF DOWN A FLIGHT OF STAIRS. I CAN'T BELIEVE THAT YOUR COMPANY WOULD BUILD LARGE STORAGE FACILITIES WITH ONE, ONE, ONE ELEVATOR. NEVER AGAIN WILL WE HAVE ANYTHING TO DO WITH UHAUL

Rating:

3.0

I ordered a 15x10 storage unit and called ahead to see if it was available a day early. When I arrived with my truck full of stuff, there were only 10x10 and 5x5 spaces available. So I had to rent 2. Otherwise, everyone was friendly and mostly helpful.

Rating:

5.0

Very Friendly staff. Still hot even with it being climate controlled.

Rating:

4.0

The woman that assisted my move in was very nice. I dealt with two different people when I vacated the unit and they were not friendly or polite.

Rating:

5.0

Always Helpful!

Rating:

5.0

Staff was friendly and helpful. Excellent customer service

Rating:

3.0

The employees at that location are terrible. I have been to many uhaul locations and they are way better. The manager at this location needs to be fired. A Manger should never speak to customers like the way she does. Terrible manager. That's all I can about that lady. If yall want more feed back yall can call me. I would like that

Rating:

5.0

Was very pleased with the facility and staff Thank you Larry Sharp

Rating:

5.0

The manager and staff ( especially Cassandra ) we’re excellent, helpful and professional.

Rating:

3.0

It would be nice to have access anytime to the storage unit. We live far from the place the unit was at and it was hard to get down there to clean it out without being able to go in anytime. We paid for it longer then we wanted to because my mom passed away and it was her stuff and we could of cleared it out sooner if we could of been able to get in the unit at anytime.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Excellent staff

Rating:

5.0

The staff at the highlands ranch Uhaul are always friendly and helpful. We moved to the area recently and used them for multiple trailer rentals and drop offs as well as a storage unit and I am impressed by the level of service by Durrell and his team.

Rating:

5.0

Thank you!

Rating:

5.0

Worked with Marcus and he was fantastic!

Rating:

5.0

Friendly service. Always have equipment available.

Rating:

5.0

Staff was very friendly

Rating:

1.0

The staff at that facility are very disrespectful and rude. As a business owner I know how important customer service is. And your employees would rather yell at you then help you. Their is one employee that I have 4 or 5 altercations with. And she says she's the manager. That's the problem

Rating:

5.0

They showed me everything I needed to know, was left with no questions.

Rating:

5.0

Everyone was always helpful

Rating:

5.0

Excellent all-around experience. I would absolutely recommend this facility to anyone in the area who needs self-storage. Thank you!

Rating:

5.0

I was a little concerned about my ability to find my storage area, as well as as accessing the elevator and the sign-in and sign-out swipes. However the woman working with me was very specific in her directions AND came to make sure I had found my space. Thanks!

Rating:

5.0

I never moved in but the team at this location is friendly and professional.

Rating:

5.0

Jasmine, Marcus and the rest of the staff at this location really made my extremely emotional and stressful move manageable. They were helpful in every way and just genuinely cared about what I was going through. I recommend this location 100%. These are good people.

Rating:

5.0

Thank you

Rating:

1.0

To get bitched out as I just arrived and blamed for blocking the door open is BS. The loading and unloading zone is used for general parking and is rarely available for said purpose of loading and unloading. Generally, the woman there are nothing but beahtches. I moved out and to another company because of these two things. I’ve been at this storage company on and off for over 15th.

Rating:

3.0

I liked it better when during open hours the doors could open to anyone rather than needing a card swipe.

Rating:

5.0

Terrific experience overall. Only minor complaint is that the card-reader check-in/check-out process doesn't seem to make much sense. You have to swipe-in at one reader in order to enter by swiping at a different reader?

Rating:

5.0

The gentlemen who checked me in did an excellent job and was very helpful.

Rating:

5.0

Your staff is great it's awesome it's obvious they all work well together as a team.

Rating:

5.0

Associate was very friendly, knowledgeable, and efficient. I wish I could remember her name to give her 100% credit. All I know is she works every day.

Rating:

4.0

One male employee at the desk was not helpful or kind. When I came back to store my things it was clear that he had not much to do. Also employees park in the dock area where people are trying to load their things into the storage space which is very inconvenient.

Rating:

5.0

Laurie Ziegler was excellent to work with!

Rating:

2.0

VERY RUDE RED HEADED LADY IN FRONT OFFICE. YELLING AT PEOPLE. I KNOW ITS TUFF TO FIND GOOD HELP BUT PLEASE KEEP LOOKING FOR A DIFFRENT EMPLOYEE

Rating:

5.0

The staff is great and friendly

Rating:

3.0

Cannot get in after 7 pm and thought I had access until 10 pm.

Rating:

5.0

Employees were very helpful and quick!

Rating:

5.0

I was extremely pleased with this facility. 2 days earlier I was at the Santa Fe location. Was so up set with the situation and staff I walked out and canceled my reservation. Had to rent a storage unit because there was nothing available to rent and drive my belongings out of state.

Rating:

4.0

I have been continuously denied entry to the building with the card the staff gave me, it keeps telling me I'm not checked in and to check with the staff. They say it's likely a wiring issue with the new system. Aside from that issue everything was great

Rating:

1.0

Had issues before I even arrived to check into my unit. Prepaid online. They couldn't find me in the system when I arrived at facility. Than signed me up for a new unit that I paid for only they didn't attach my name to it. Got a call 2 weeks later when they couldnt figure out who it belonged to. Got charged late fees. Was told by a manager that i didn't have to pay rent for July 17th because my move out was the 29th. Only to be charged another late fee and told otherwise. Told I had to talk to the main manager who I could never get a hold of. I called several times in 7 days only to be put on hold for over 15min. each time. When I couldn't get a hold of the manager I was told to talk to i went there in person. The manager did not want to be bothered and walked away as fast as he arrived. I have worked in customer service for sometime. I understand staff shortages and long hours. Almost every person I interacted with was unhappy. Please provide them with better employee perks and benefits.

Rating:

2.0

The units listed as available in the office, were not available. I went up to the third floor and locks were on both ‘available’ rooms. Spent a good 25 minutes waiting to get another open unit while the employee physically went up to check on 3 more supposedly available units. Improvements need to be made in inventory control and updates. Customers shouldn’t be inconvenienced, especially if they have limited time to accomplish multiple trips to and from the storage location in one day. I’m moving soon and it’s stressful enough without more issues like that. Is it human error? Your inventory system? I don’t know. Staff was kind and apologetic but here shouldn’t be a need to apologize in the first place. Only thing making it more palatable is the first month is free.

Rating:

1.0

There are never enough people working at this facility. You are never able to reach someone on the telephone. If you need to speak to someone you have to go there in person because nobody ever answers the phone. There are typically only one to two people working so you wait a significant amount of time before being helped. In the time that I rented there, somewhere around a year give or take, I had set up automatic payments and twice the information got deleted and I was charged late fees because they said that I didn't pay. To which I had to go in to the facility in person to straighten out where the late fees were then reversed because it was U-Hauls there not mine. Overall, I will never rent a storage unit from a U-Haul ever again.

Rating:

5.0

Convenient green room f for recycling goods you no longer need.

Rating:

1.0

I believe the documentation between myself, the location’s manager, the regional director, the moving company hired by the location’s manager, and Uhaul’s corporate legal department clearly outlines my sentiments about Uhaul and this location in particular. I will never again do business with Uhaul anywhere nor will I recommend it to anyone I know. Rather, I will urge them to avoid using your services. I couldn’t move out soon enough. These strong, negative sentiments of the Uhaul brand that have left a lasting and permanent impression are due to one man, this location’s manager. One man. A disrespectful bully, liar, manipulator, and truly a man without honor. Losing one singular customer is probably not important to a corporation the size of Uhaul. But trust me, the damage one woman can do by word of mouth and on social in the future can be impactful in an area like south Denver. I’ve never written words like I just did on any review in my life. And I didn’t like writing them. I tend to only write about the positive things I find in an experience. So please don’t dismiss my comments as a one-off disgruntled woman. This situation went far beyond anything that is acceptable in any arena of life. ONE MAN sullied your brand and your reputation. And he’s still managing unhappy employees and unhappy customers who have come in contact with him. It is really amazing what you hear in an elevator. One man. I hope you stop and think about that.

Rating:

1.0

The staff are very rude and condescending. Constantly complaining while offering no solution to any problem. They parked their cars in front of the loading dock and came oit to complain about us having to drive in front of their cars, sideways, on the loading dock because the trailer we were supposed to have wasn't available so we had to load my minivan up with the storage unit contents. Whats the point of a reservation anyways? I drove 900 miles from where I moved to to clean out my unit. I made a trailer rental reservation 30 days ahead of time and the day before im supposed to pick it up, they switch it to a later time that same day. I'm Never renting from uhaul again.

Rating:

5.0

fantastic customer service

Rating:

5.0

Nice and clean,

Rating:

5.0

Staff was great. Service was above and beyond.

Rating:

5.0

Love this store

Rating:

5.0

Customer Service very courteous and helpful in all our needs ...

Rating:

5.0

The one month free storage was a real blessing.

Rating:

5.0

Great Staff! Helpful and accommodating to all our cross country move.

Rating:

5.0

Customer service was excellent thank you

Rating:

5.0

Great staff and location.

Rating:

5.0

Plan to have these guy put on my hitch for trailer hauling and bike rack because of such great service!

Rating:

2.0

I reserved a 5x10 storage weeks ahead. On moving in date I was told the the unit I reserved had been rented to someone else. No other 5x10 units where available. I was offered 2 of the 5x5 units. But at a higher price. The local staff did not have the authority to adjust the price to make this right. In what works is this good service?

Rating:

5.0

Durrell, the location manager does a great job with the facility & the workers

Rating:

5.0

We will always use this facility and this location excellent service all the way around !

Rating:

5.0

The staff was very helpful everbody was nice and made everything easy for me

Rating:

2.0

Very busy location. Employee turnover probably biggest problem. Helpful when there were problems; just had too much experience with problems. Confusion in record keeping, etc. They work hard, and can be nice, fix issues when they can. They MUST improve logistics. Access hours comment due to improperly working security; alarms go off, card system is spotty, at best.

Rating:

5.0

Laurie went above and beyond for me and I can't say thanks enough

Rating:

5.0

Very helpful staff

Rating:

2.0

I called ahead a week in advance to reserve a storage unit for the 15ft truck I was renting. Then when I showed up they didn't have any record of my reservation and had sold out of the available size. They tried to offer me two smaller units but it wasn't enough to fit my materials. I had to search for a different storage unit elsewhere.

Rating:

1.0

No zero star option... Added 24 hour access.... first access worked after hours... second access did not work...attempted contact with customer service they didn't have the ability to give me access, did not establish contact with the manager, and did not offer any type of compensation, they were no help... manager durrell middleton did not answer to help nor had alternate options to resolve the issue at the time of the dispute... Was not able to access MY stuff needed and caused anxiety attack with my autism. If you need storage I would strongly recommend looking elsewhere and don't do business with Mr. Middleton