I visited to rent a truck and also reserve a storage unit to move into several days later. The rep said I was lucky since it was the last 10x10 available. However when I arrived the day of my rental I was told that even though I had a printed reservation form for the 10x10 unit it wasn’t actually reserved. And then they only had the larger 10x15 available. She asked me who did the reservation and I described him and she said “he doesn’t know what he’s doing”. The woman who helped me was the only one working and kept bad mouthing everything about the facility and the staff and never actually apologized for the staff error. Her customer service skills are severely lacking. So, I was stuck with renting a larger unit and paying more due to their error. When I arrived to pick up the truck, I couldn’t find it in the lot. I went back to the office and the woman heavy sighed and said “I told him to move that truck out”. And then she threw me keys to a different truck and said to use that one. I never heard “I’m sorry”. I’m not sure if the facility is understaffed or that customer service training isn’t available but I won’t be recommending this facility simply due to the way I was treated by the office staff and the fact that I was forced to pay for a larger unit than I needed due to their error.
nancy c | Overall ExperienceSelf Storage Units in Highlands Ranch, CO, 80126
U-Haul Moving & Storage of Highlands Ranch
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small | 5' x 5' x 10'
Miscellaneous Storage
Size Guide- Rate:
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$69.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
*Pillar In Room.
- Rate:
- $69.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small | 5' x 5' x 10'
Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $69.95 Per Month
-
![Example storage unit layout]()
Small | 5' x 5' x 13'
Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Climate
- Rate:
- $69.95 Per Month
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![Example storage unit layout]()
Small | 5' x 5' x 10'
Miscellaneous Storage
Size Guide- Rate:
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$74.95
Per Month
- Interior
- Lower Level
- Street Level
- No Climate
- Rate:
- $74.95 Per Month
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![Example storage unit layout]()
Small | 5' x 5' x 10'
Miscellaneous Storage
Size Guide- Rate:
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$79.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $79.95 Per Month
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![Example storage unit layout]()
Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
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$119.95
Per Month
- Interior
- Lower Level
- Street Level
- No Climate
- Rate:
- $119.95 Per Month
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![Example storage unit layout]()
Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
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$124.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $124.95 Per Month
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![Example storage unit layout]()
Small | 5' x 10' x 13'
1-2 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Climate
- Rate:
- $124.95 Per Month
-
![Example storage unit layout]()
Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $124.95 Per Month
-
![Example storage unit layout]()
Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
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$194.95
Per Month
- Interior
- Lower Level
- Street Level
- No Climate
- Rate:
- $194.95 Per Month
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![Example storage unit layout]()
Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
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$204.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $204.95 Per Month
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![Example storage unit layout]()
Medium | 10' x 15' x 13'
2-3 Bedroom Home
Size Guide- Rate:
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$269.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Climate
- Rate:
- $269.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium | 10' x 15' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$269.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $269.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The staff was very friendly, professional and helpful.
JOHN S | Online Move InStaff in the store were not great on most occasions I visited. Then, whern I checked out in the app (yes I remove the lock and uploaded photos) it showed the checkout as pending manager approval for 2 weeks after I checked out. Eventually I had to call the store to get it resolved because it was clear uhaul was going to charge me for another month and was not going to action the checkout at all, The tech and facilities were great. Let down by less than average staff.
GAVIN D | Overall ExperienceI had numerous problems with the rolling door on my unit and even after a repair (when the repair guy never returned the key to my lock) it still didn’t work. This kept me from accessing my unit on various occasions, including when I tried transferring my stuff to a larger unit. The elevator was out of order twice when I was trying to transfer to a different unit and I ended up paying for 2 units that month because of these two reasons. I also don’t know if staff was instructing truck renters to park in the vehicle loading area, or didn’t enforce it but I couldn’t park to load/unload on several occasions. Other than those pretty important things, the staff was helpful and empathetic. Facilities were always clean, and I loved the “green area” where you can donate or take items, I did both.
MARK M | Overall ExperienceThe alarm kept going off when I opened my unit Also there was a tag on it I had to cut. Nice people though.
Tristan K | First ImpressionsThe lady at the front desk just seemed miserable and hated her job definitely not friendly. I’m a receptionist and I’m always happy and genuine with every customer that walks in. That should be the same anywhere and everywhere.
ruth m | First ImpressionsThe staff was extremely rude and unorganized. Our booking was messed up several times and then they tried to charge us double. This place is unethical and I will never come back.
John M | Overall ExperienceWhen I call you guys, U-HAUL I shouldn’t be on the phone waiting and waiting and waiting to get service or get an answer. There should be a computer that would send me to person right away
Johnathan W | Overall ExperienceThis is a good place for storing and also renting trailers. They need more staff that is trained to handle a greater scope of issues. It seems to depend an awful lot on one man, Marcus, who is excellent but split between necessary operations. Once he took over at the counter, all went smoothly with my account and he was gracious with price since there were issues and I had to wait so long for his help.
Linda C | First ImpressionsThe manager was very helpful aside from his apparent understaffing. He was gracious to all customers even the ones who were very rude to him. This location is apparently very busy and profitable to be so understaffed.
melanie a | First ImpressionsVery nice people but took some time to get things done
NOAH B | First ImpressionsProblems started from initial reservation to check-in. Booked with a live person, did not receive confirmation. Got to the location that morning and they did not have my reservation. Luckily they had 10x10 units so that worked but I had reserved a 10x15. Unit didn’t have a lock. Asked attendant, said he would get one - he disappeared to check-in a truck. 10 mins later went out to ask him about the lock, said he’d be right in - never came in. Asked another attendant, he was clueless. Finally ran into the owner, he told me to get a lock off the rack in the lobby - expressed no concern over the issues I had encountered, not even an apology for inconveniences. Very poor customer service.
Robert B | First Impressions