Customer did not leave a comment.
Michael PearsonCustomer Reviews for U-Haul Moving & Storage of Holland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very helpful.
ALFREDO MORALESDropped off Friday afternoon. Did self drop. One person. At counter and was pretty busy. I am capable of unhitcging and hopefully checked out ok.
Ken GorrisNothing everything was great
Francisco CastilloIncorrect description of trailer space. Rented to haul 12' sheets of drywall, 15' truck on the website says there was 12.5' of bed space so I rented this one. Drywall was sticking out the back so I had to drive with the door half open and let it sit all night in the cold and damp with the door open. Definitely not happy about the inaccurate descriptions of your trailer lengths. Someone should get a tape measure and actually measure the beds so people know exactly what to do.
Micah StilwellI like the online reservations. I like being able to drop off before anyone’s there. If I don’t need it I like the way you guys do it.
frank wilsonSpeed to pick up at counter was a little slow.
Jeff MyersStaff were very easy to work with and accommodated our needs quickly and efficiently.
Donald Van Dam | Overall ExperienceService was excellent and truck size was perfect for our needs.
Cynthia NiblickX
dale stevensAbsolutely horrible experience, customer service was awful. The truck was a smokers truck and I’m allergic, they didn’t care at all and I’ll never rent from there again. I rented it for 3 hours and was sick after. All they had to do was give a crap and they chose not to.
Joseph TejaGreat people great service
josue herreraCounter person was on phone well over 15 mins. No 1 else around & she did not call anyone up to help. That`s why the 4 stars.
Richard ThomasThe app is flawed stop pushing it unless you can rely on it. The hidden fees are misleading. Next time I’ll continue with my cheaper and streamlined moving company. I’d rather not have to read the fine print for every single page. Uhaul has gotten worse over the years. It wasn’t this location it’s you as a company
Alora JeffersNeed better flow of traffic and more space. I've never had to wait over 30 minutes just to get through to the drop off section of the lot.
Amy GibbsI wouldn’t change a thing..the staff was Friendly and very courteous and helpful and the #1 thing was ,they were professional. I will definitely go to this u-haul agin when I’m in need of a trailer to haul . Thank you Joe Martin
Joe MartinEverything was great. I just wish that there wasn't micro charges for the dolly. The rear door was a little difficult to pull down and latch, could have been greased with wd40 or something but not a big deal at all.
brandon reekThe 1st truck we were given would not start and was totally on empty. When my son and I, reentered the store, we were met with sarcasm and hostility. It was an awful experience and so unprofessional. We were told take your money and go somewhere else. I will never use this location or possibly uhaul ever again.
George LoweGreat customer service.
Derrick PlaceEven though there was a couple issues, the staff was wonderful.
Kelly Palomo | Online Move InReally good customer service and very easy to get everything set up overall great service
Dominic CaamalThe storage unit and rental truck were very clean and the online rentals/check in was very smooth. I would highly recommend. The only suggestion is to have the building number for our storage unit as well as the unit number.
Taylor Christenson | Online Move InReeks like cigarette smoke in the truck. The customer service rep seemed bothered I needed help with something. Very bland experience.
Riley HallockGreat service, so happy to have you in Holland!
Stephen DeKoeyerVery helpful staff and equipment was in great shape definitely would use again
amber munschyYou are becoming far more expensive than your competitors. $315 for a 10 ft truck for one day rental plus $80 in gas is nearly double the rate other companies have. As much as I prefer uhaul, this will probably be my last time using you.
Trevor NeimanKeep up the good work.
lee dehaanEvery staff member I’ve gotten help from was very friendly and helpful. Thank you!!
kim lindley | Overall ExperienceUHaul facility did not have a double trailer for the movers.
Paula EgelsonNothing, Great team and managed my needs above my expectations. Thank you.
joe mckeeverWhen I returned the cargo van I rented. No one seems to go check the mileage of the car, the checking if the vehicle, and the hour I rented it for. Then proceed to get a phone call asking when I am going to return the van. When I returned it the same day. I have no assurance that I am getting charged the correct rate. I booked it for 2 hours to be safe and had the van for 45 minutes upon returning.never had a check out policy like this before. I am use to a full thorough check and checking the miles (since we pay for mileage). Customer service needs improvement depending on different associates.
Sophorn NemA trouble light and “service stabilitrak” warning kept turning on
Matthew ShipleyVehicle wreaked like marijuana. Everyone that got into it mentioned that.
Joshua WiseGreat customer service!
Gloria BarajasI do not know the name of who helped me, but whoever they are was EXCEPTIONALY unhelpful. They would not answer my questions with an answer deeper than "yes" or "no." I asked to modify my rental and they said it had to be done through the app and they could not do anything to help me. When we hooked up our trailer, the store manager helped us and she was very helpful and gave good advice. I liked her! The trailer we ended up renting broke a spring 100 miles into our journey. It was a very old trailer. Not sure what maintenance U-Haul does, but I feel this should have been caught before we rented.
Isaac DeJongGood help on getting my personal stuff save
Jesus Mendoza | Overall ExperienceThe man who helped me check out was insanely thorough and polite. Very nice man, I felt very understanding of what to expect.
Corey CollinsUnfortunately I forgot the name of the guy who help us hope is on the paperwork Amazing service keep it up
Miguel PedrazaCustomer service overall was poor.
Alex VogelzangGreat facility, rate is a little on the high side. It will be great if there is a discount for customers that have rented U-Haul trucks previously.
Rodrigo Salazar | Online Move InI originally was at a self pick up location which was horrible and not set up correctly. Very frustrating. This new location was better since there are people there. However, they didn’t have it all together there either. The lady gave me the key to the truck and said it was by the road and would have 1/8 tank of gas. When I finally found the truck after searching for 5 minutes walking around the yard, it was up by the building in the return line and it had a gas gauge on E! This location is better than most since there are people there and it’s relatively new. The return of the vehicle was easy though. Very nice man came out and said he would take it from there. Nothing else for me to do. I did like that.
Ted ReevesEasy to use and reasonable rates.
Oscar MascorroChange nothing...employees are exceptional.
Sobon SournWhite lady af counter of the Lakewood location gave off very racist/jealous/flagrant energy 0/10 customer service do not recommend... Do better Holland Michigan!!!! Smh racisttttttt
BRITTNEY WARRENSo helpful, professional. The next weekend, my son needed a storage unit at the last minute. Juanita got him set up quickly and even got him a month free.
MaryEllen HesselThe staff were absolutely amazing, so welcoming and accommodating. The only thing I wish was different is the access hours, I would prefer there to be 24 hour access as I work 3rd shift.
matthew gerlach | First ImpressionsGood Customer Service
Ryan BuckI'm delighted to share that U-Haul's customer service team promptly addressed the receipt issue I had previously mentioned in my review. Shortly after posting my initial feedback, they reached out and took swift action to resolve the matter. Not only did they provide me with the much-needed receipt, but they also followed up with both an email and a phone call to ensure that I was completely satisfied with their assistance. This level of dedication to customer satisfaction truly impressed me. U-Haul's commitment to resolving issues and ensuring their customers are content is commendable. I can now confidently say that I am very pleased with the way they handled my concern and their proactive approach to customer support. Thank you, U-Haul, for your prompt attention and excellent customer service. I highly appreciate your efforts to resolve the matter and ensure a positive rental experience. This follow-up experience has left me with an excellent impression, and I would not hesitate to recommend U-Haul to others in need of rental services.
Randall SchregardusThe whole experience was great. Knowledgeable and super helpful employee. Will absolutely return.
SETH ROBERT TEATERNot a suggestion, but wanted to comment on what an excellent job the man working in the counter, did, and efficiently, checking me in and explaining the process. A terrific job!
Gary BartofiewiczGuy I worked with was exceptional
Gordon Stannismuch confusion over which type of trailer would be rented to me for my needs - specifically, trailering a motorcycle. although i explained mult. times to the CSR and mgr that i would be towing a motorcycle, no one told me that the trailer assigned to me did not have a ramp. also, the personnel at this site assigned me to a drop-off location that was closed the entire xmas/new year holidays, incl'g the day i showed up to return the trailer.
Robert EderBoth the manager and the assistant manager in anybody that I dealt with customer at all delightful and helpful.
Latonya Walls | Overall ExperienceWas helpful in a time a meet?
Latonya WALLS | Overall ExperienceRent from here multiple times a year. Very nice staff. Seem to be knowledgeable and efficient.
Dae CammengaVery clean and No rodents. Provided carts for moving in and out.
Kathy Anderson | Overall ExperienceStaff was friendly but theSLOW response ito repairing the outside double doors and keypad was totally unacceptable. Especially on top of a premium monthly rate which is 33% higher than nearby storage facilities offering better security. The excuse that UHaul’s regional service rep was too busy to show up within a week or longer was pathetic. Good customers are then forced to vote with their feet.!
BRUCE LAWRENCE HARTLEY | Overall Experience👍
Ryan Vink | Online Move InVery friendly and helpful staff.
DERRICK gillwood | Overall ExperienceThe place is clean and very helpful. The only thing I was disappointed in is I would’ve gotten a little bit bigger unit but I didn’t understand the dimensions but I’ve never met. Everything else is fine.
Christina Floehr | First ImpressionsExcellent value for a climate controlled storage.
Joshua Doornbos | Overall ExperienceStaff was very helpful. Particularly the man who helped me with vacating the unit. Everything was clean and well run.
Danielle Valks | Overall ExperienceThese are the best storage units I've encountered. Extremely clean, well lit, and secured.
Lakeshore Ethnic Diversity Alliance | Overall ExperienceThe storage facility building that I was renting stunk like sewage very badly. Fortunately my unit was on the third floor and didn't stink quite so bad but I would not recommend to a friend.
ED mcclurken | Overall ExperienceThe gentleman checking me in upon my return of the truck on Saturday at 4 pm was very helpful with clearing up rental discrepancies from the beginning of the day. I left the facility feeling very satisfied.
ROSALIE JOHNSON | Overall ExperienceThe online experience wasn’t that great but once we talked to a live individual, it was very clear and concise. It would be nice if there was a second door to load/unload in building C. Schlepping all the items down a long hallway on carts was annoying.
Darren Mathis | Online Move InAlthough 6 a.m to 10 p.m. accessibility seems like good amount of hours, for someone like us who lives 30+ minutes away, it's not convenient. I work in Holland but my work hours often begin before or end after storage hours. Accessibility 24 hrs would be more convenient.
Alejandro Gonzalez-Martinez | Overall ExperienceThe gentleman who was working the day we came to your facility, was friendly and very helpful.
Colleen Formsma | First ImpressionsStaff is nasty to customers.
Debra Hinojosa | Overall ExperienceMove in was excellent, after moving all day the moving carts were a life saver.
Vicki Driesenga | First ImpressionsThey were very helpful
VARZELLA PATRICI WILLIAMS | Overall ExperienceSince the time I started renting the unit until Now, I feel the smell in the facility has become worse. It smells like a porta potty in there. That is the main reason that I pulled my things out of the unit. Everything that was in my unit smelled of this porta potty sewage smell. As soon as you enter the building it is very strong. The building is secure but the smell is overwhelming and sticks to everything in those units. Family members were gagging because of the smell.
Travis Daniel | Overall ExperienceStill waiting on a refund that is taking too long . Otherwise I will change my rating
Bob Dykstra | Overall ExperienceIt was hard to contact someone at the facility at times but overall it was a good experience.
Lasheay Dennis | Overall Experiencethe folks at our location were exceptional. Polite, patient and helpful. Thank you Pete Turner
Peter Turner | Overall ExperienceOur two years storing there were smooth and easy. When we finally removed our belongings, some (the wooden dining room table and the wooden parts on the couch and love seat) did have some white fuzzy mold on them from the humidity.
Amber Saur | Overall ExperienceNo hassle, easy, clean, reasonably priced storage.
AAron cinzori | Overall ExperienceThis unit was considerably more expensive than other units available to our organization which is why we decided to move out.
Judi Hill Zion Dominion Church | Overall ExperienceInconvenience with hours and the drain pipe smell outside the facility
Celso Moralez | Overall Experience100% would recommend. Very grateful!!!!
Rachel Bentley | Online Move InThe inability to prorate monthly storage needs to be reviewed.
loren schrotenboer | Overall ExperienceVery nice place Could eat off the floors Appreciate all of the security
adele denulk | First ImpressionsThe storage unit met my expectations but the office was way understaffed. I waited 45 minutes and was the second person in line. It was by no means the employee's fault. She was working as fast as she could but was obviously needing some. The process probably would have been streamlined if I was able to do any of the things the app advertised as perks. For example, the app suggested that I should just check-in online but this was not actually possible.
Emma Moore | First ImpressionsBoth trucks I rented had issues. One wouldn't start for about a half hour and one had a dead battery. Communication between LLC to provide otr service was poor and lackluster. Also I paid my storage bill 5 days before I moved and emptied it bit couldn't be prorated for 25 days I didn't use it. Sounds pretty scummy. At least add it to others who lost their stuff during tough times. Should heard the aholes that were taking the locks off people property. No shame. No heart. Just spoiled greedy young men all about the dollar. Sad.
CHAD ROBERTS | Overall ExperienceThe only bad thing I have to say is the alarm kept going off on my unit no matter if I was checked in or not
andres ramos jr | Overall ExperienceNeed more workers
Keeva Tate | First ImpressionsNa
Latonya WALLS | First ImpressionsBest customer experience in a long time
JEFF SCHMELING | Overall Experienceprice to high u said rates going up so i left
david evink | Overall ExperienceLauren was fabulous
RUDOLF KRUSE | First ImpressionsManager is a RUDE wenchALONG WITH THE STAFF
KENNETH W MYERS | Overall ExperienceFacility was great and served all needs.
Patrick Rice | Overall ExperienceClean and fairly priced
Sion Govea | Overall ExperienceThe first person that got my me started with my storage, max security card, she could have been a lot more friendly. Other than that it was an alright experience. Not sure if I was supposed to get any deposit or refund back but yeah ..
VICTORIA LYNN GARZA | First ImpressionsThis facility does not have a transfer 1st month free option. :(
Norma Bennett | Overall ExperienceVery good stafg
VARZELLA PATRICI WILLIAMS | First ImpressionsThere are always people that come in and out that disregard the alarm completely. There was a man and a woman moving in tonight on the 3rd floor that kept setting off the alarm while we were trying to move in with a blaring alarm going off so loud we couldn't talk to eachother. I told the man he had to also put his code in the after hours one and he did not care, he just said he "bypasses it" meanwhile I got a migraine from. The alarm he kept setting off and not caring about it at all. How is the facility safe if that is allowed to happen? We had to stop unloading the truck before we were done because I got such a bad migraine amd now I have to take another day off and probably have to pay for another day to unload the truck. Which I now have to do by myself because my husband will be at work.
Jennifer Kendall | First ImpressionsThe process of moving in was incredibly convenient, staff exceptionally helpful, and just an overall highly positive experience. Thank you all for making a stressful move a lot less stressful!
Robert Campbell | First ImpressionsGreat place but still waiting on my refund besides that it’s a great place
Carmen Esquivel | Overall ExperienceVery helpful and kind. Amazing service
April Neuhaus | First ImpressionsExperience renting the storage unit was rough. The fellow checking me in was difficult to understand, didn’t explain things clearly and had to be corrected on several items. Indeed, after I received my check out paperwork noticed he even typed in my home address wrong despite having my drivers license to reference. The unit itself was clean and carts to borrow are a nice touch. The limiting hours for access make it challenging though. Check out was easy and convenient. Perhaps consider a simple 2-3 minute professional recorded video to orient new folks to make it more clear and concise. Everyone was friendly except this fellow; hence, the comment all were friendly…except this one. Experience renting the truck was quite smooth and persons checking me in and out was good though. Overall I’d use them again…please consider making signing up for storage units easier and more clear.
ROBERT SANDERS | Overall ExperienceEveryone was great that we dealt with and we are very happy with the service we received.
Audrey Groeschel | Overall ExperienceNone
Donnie Lee | Overall ExperienceGreat staff, easy to use, clean and well-lit. Highly recommend!
Gregory Benson | First ImpressionsThe person working was wonderful. She was pleasant and professional and made the process easy and enjoyable.
Michael Dickinson | First ImpressionsPerfect!!
JOSE ALICEA COTTO | Overall ExperienceAmazing staff, always with great attitude and eager to help the customers, Lauren the Manager is very helpful and all the U Haul staff are very professionals! Thanks for your kindness and help me!! You guys deserve a 10++++++
Maria Padilla | Overall ExperienceVery ice and easy to work with
BALTAZAR PERDEMO | First ImpressionsAdam at the desk was exceptionally kind and helpful, he went above and beyond to help us get the correct size unit even right as it was time too close, he really gave great service and deserves to be recognized. We will definitely recommend.
Andrea Horn | First ImpressionsSetting up the unit and activating our access card was a long process. It was done incorrectly. Finding and getting the correct unit was an ordeal. It took three tries to get us the correct unit that we paid for. Eventually, it was sorted out. Also, three times auto-pay was not complete and we were locked out for no reason. We may recommend U-Haul to others.
FRANCE CHAMPASSAK | Overall ExperienceHelpful staff, very clean and organized everywhere.
HEATHER ANNE SILGUERO | First ImpressionsWe had two 10x10x15 climate controlled units for 6 months than one for and additional 6 months. I would give the facility an A+ rating
Michael Murschel | Overall Experience24 hour axcess and ADA preference would be NICE. I MENTIONED my ADA requirement while renting but found myself wheeling this long cart halfway down narrow passage to a tiny unit. The first month was free (that's a1st in 30 years requently renting multiple days!!! Never a mention of 1st month free unlike most storagevfacilities.) HOWEVER had to return with my vehicle still half loaded due to the pain and stress of getting locked in by 10pm. I'm not DISPUTING here. I will request for a more optimal location as Caleb was very helpful curious and professional. Thanks.
Norma Bennett | First ImpressionsVery kind and helpful staff .... place was exceptionally clean.
THEODORE ALLEN GRESHEL | First ImpressionsQuick and efficient, excellent clean facilities
David Russell | Overall ExperienceI would definitely reconnect this facility. I rented 3 units for over a year and never had any issues problems or concerns!! Great people!!
Felix Molina | Overall ExperienceTodo muy bien
LINDA PERALES | First ImpressionsSecurity did not work. On several occasions when I swiped my unit card, the security system was not working. Why advertise a secure facility if you can’t keep the security system working? The round locks, which are required by UHaul, which I bought from UHaul, are extremely hard to open and close once they are attached to the unit latch. I had to get an employee to open a lock after several people tried and failed to open it. The employee said there was a “trick” to opening them. There is only one elevator to upper floors which is problematic when two or more people need to move in or out, which happened when I moved out. Since movers charge by the 1/4 hour, having one elevator cost me money. The biggest issue is that you do not prorate monthly charges. I moved out 9/9 but had to pay through 9/30. PLEASE rent out my units so I can get some money back. On the plus side, the entire facility is clean and well lit.
julie smydra | Overall ExperienceCaleb and Lauren excellent service and courtesy 5 🌟 .
Luis diaz | Overall ExperienceCustomer service was excellent and very kind and friendly. Very clean place and definitely would recommend family and friends to you.
stephany Morin | First ImpressionsGreat staff. Great facilities and very easy to work with. Awesome everyone.
Pedro Castro | Overall ExperienceGreat facility- very clean and efficient, great staff
Lisa Kellogg | Overall ExperienceThe entire move in experience seemed much more complicated than I would’ve expected but everything worked out.
Sarah Kobes | Overall ExperienceAppreciate available carts, elevator & air conditioning in storage facility. Unit was clean. Online experience could be better. We reserved two 10x10 units which turned out to be four 5x10 units with walls between them. Fortunately they had a 10x15 available to rent (for more money) to replace one of the 10x10 in order to meet our needs.
Melody VanderPloeg | First ImpressionsStorage side of things was great. Temp controlled, security and a convenient drive up garage you're free to use. I had to wait 30 minutes in line to inform them we had moved out and to finalize things. Overall good service. But like many places, currently understaffed.
Steve Olin | Overall ExperienceEvery things are really nice. We had an excellent experience with climate control Uhaul storage 👍!
hao nguyen | Overall ExperienceDifferently would tell my friends and family
Brandy Estes | Overall ExperienceWe rented when the building opened. It is a well designed building with ample lighting, with plenty of carts to move belongings in and out of unit. It also has two bays to back into to load during any weather conditions. It is cleaned frequently. Very friendly staff and support staff
barbara Deroo | Overall ExperienceThe staff was very accommodating, and helpful. The website and communications were very confusing and inconsistent. The Holland facility was very nice and clean!
Donald Barzan | Overall ExperienceMany people have said this of your lakeshore location. Please get some more regular trucks available. Like the Ford F-150 size. Another thing most people wait 20 minutes to see a cashier. You need more help at this location esp in summer. Holland a summer town.
Diane DuBois | Overall ExperienceGreat place, but a bit understaffed, standing in line for quite a while to get helped.
Rojelio Betancourt | First ImpressionsHad a difficult time with the website when I returned the truck.
Theresa Pletcher | First ImpressionsGreat service
benjamin eovaldi | First ImpressionsOutstanding experience all around. I would highly recommend this facility to anyone needing additional storage space.
Tom Fink | Overall ExperienceAssistant Manager made my trailer return to the same facility easy. I was able to leave once I was done loading my storage unit. However, I wasn't able to arm or disarm my unit from the keypad at my building.
Jason Miller | First ImpressionsHad my 5x5 storage room completely ordered by phone in less than 5 minutes. Arrived at the store, was checked out in 10 minutes and loaded in my storage room immediately.
john scholten | First ImpressionsPre arranged geound level storage unit 10x 15 and they didn't have that size available and gave me Two units. One 10x10 and one 5x5 on second floor way in the back.
Charlotte Stearns | First ImpressionsIt was a great place! Thank you so much! Keep it up! :)
lindsay becker | Overall ExperienceQuick fast and easy to take care of bysiness
Sorin Panainte | Overall ExperienceMr Hall was very nice and helpful!
Sandra Quenneville | First ImpressionsI love the storage units and buildings. Will make sure I recommend!
Jeffrey Holmer | Overall ExperienceThis facility is great. If I ever need storage again, I'm coming here.
Brandon Koenigsknecht | Overall ExperienceStaff were very gracious and patient answering my questions while deciding what storage unit would satisfy our needs. Storage building is nice in that it allows you to pull into an enclosed garage/bay to load and unload if weather is bad. Loading carts are provided to borrow as you enter the building. Good security setup involving swipe in and out with card provided and security cameras, etc. Very clean.
Dave Hupe | First ImpressionsWish the access times stayed open 24/7
charlotte crowley | First ImpressionsVery helpful staff and clean, dry, and convenient location
Christopher Bowman | Overall ExperienceVery helpful
rosa luna | Overall ExperienceGreat, clean place to store your stuff!
patricia peppler | Overall ExperienceBest facility I have ever used!
CHRISTINE KOSTRZEWA | First ImpressionsI had a hard time closing the back door of the truck I rented was the only issue I had.
shirley sharar | First ImpressionsMoving from Illinois to Michigan in today’s Real Estate market is tough enough. Add in packing and moving 24 years of “stuff” and you have a challenge on your hands! The crew and facilities at Holland U Haul Moving and Storage really smoothed things out for our family! Amazing climate controlled facility to keep our belongings safe and dry. Amazing, easy to navigate facility. Affordable - and moving costs more than you know - really helped us. Loved the truck rental we got From U Haul. Handy info on properly loading and driving the truck helped too. Moving supplies galore at this facility. Everything you need to complete your move. I highly recommend Holland U Haul Moving and Storage! Thanks to everyone for making this easy and fun😎. Ray L.
RAYMOND LADEWIG | Overall ExperienceGreat employees!!
anthony iracki | Overall ExperienceSome sand in my unit. People were nice.
DREW JULIANNA SCHOOLEY | Overall ExperienceStaff was very very helpful even the cleaning people were! Very good service. Highly recommend!!
maria BELTRAN | Overall ExperienceI whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.
Ronald Martin | First ImpressionsStaff very helpful in explaining the process and setting up my rental.
Mark Jak | First ImpressionsSo far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.
Polly Krohmer | First ImpressionsI had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.
julie smydra | First ImpressionsDay was great!
loren schrotenboer | First ImpressionsOverall good experience. Felt like the staff was eyeballing me to make sure I didn’t steal anything. That did not make me feel good. Only issue I had
Gabriel Medina | First ImpressionsJust got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned
david evink | First ImpressionsThe entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.
DALE IRVIN TANIS | First ImpressionsEveryone was nice and helpful at the Lakewood U-Haul.
Eve McKeown | Overall ExperienceAbove and beyond customer service! Thank you!
AMBER LEE GIBSON | First ImpressionsStaff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!
TIFFANIE JEAN BOEVE | Overall ExperienceImpressive facility. Very knowledgeable staff
laurie fox | First ImpressionsThe young girl working the counter was very helpful..
Yolanda ruiz | First ImpressionsCould ask for better service and kind people.
Gene Belluomini | Overall ExperienceDisappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.
patricia peppler | First ImpressionsHad to wait several minutes while the person taking care of store was moving things with a hilo
LAURENCE WILLIAM KELLY | First ImpressionsThe location staff went above and beyond to make sure my experience was enjoyable.
Ronald Wheeler | First ImpressionsThe staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.
jesse routhier | First ImpressionsCustomer rep went above and beyond! Excellent service.
Jonathan Santiago | First ImpressionsOnly complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️
Alan Biernacki | Overall ExperienceCustomer Service was superior!!!
anthony iracki | First ImpressionsEveryone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.
Christopher Mason | First ImpressionsGreat service!
scott terry | First ImpressionsAccess was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!
ANTONY CHARLES BECKER | First ImpressionsPLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.
BRUCE LAWRENCE HARTLEY | First ImpressionsOutstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise
Kim Bohner | First ImpressionsWe rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.
Steven Winter | Overall ExperienceAndrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!
melinda pugh | First ImpressionsVery friendly staff and good value for your storage needs. Very clean, well maintained and secure
Robert Dallos | Overall ExperienceAwesome staff and professional- really made a stressful time for us and our move super easy! Thank you!
Steve Dembowski | First ImpressionsThe only problem I had was remembering to diarm my unit
bobby gibson | Overall ExperienceI was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.
David VanDerWiele | First ImpressionsEverything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.
John Morrison | First ImpressionsThe staff was great anytime I went in
Laurel Bowen | Overall ExperienceOnly improvement maybe is one employee interaction came across as slightly aggressive
Kyle Britton | Overall ExperienceThe man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says “is that your truck on my grass , you best move it”. I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says “I don’t see any record” and I said I’ll just bring the email up and then he says “too late I’ve already charged you and I don’t know how to reverse it” ! I’m stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it’s fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn’t wear a mask , I was disgusted !! I tried to call Day the manager but she didn’t answer.
Patrick Carew | First ImpressionsQuite happy with my experience at this location
Mark Terry | Overall ExperienceStaff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!
Tasha Farmer | First ImpressionsGreat place to store your stuff. Climate controlled and clean.
Michael Meade | Overall ExperienceI forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.
MARY FLOWERS | First ImpressionsU-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.
steven webster | Overall ExperienceI reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.
David DeJong | Online Move InHad trouble Accessing code. Had to call the trouble phone number. Talked with owner. Then had to call back because the large slider would not open. Called back and no answer left my number and no return call. This was @ 9:4:0 pm. Had appliances and had to go thru small door. Very tight hit. Scratched up handle on refrigerator
SANDRA KAY GARCIA | First ImpressionsThe check-in/check-out system is unreliable. The alarm frequently sounds when people open their units. It happens so often that no one thinks it odd. The after hours access also does not work, so our access was limited to when the store was open. We had our unit on auto-pay for convenience. One time I tried to access my unit, but there was a second lock on it for not paying. Of course I was furious. When I went into the store, they said they had no idea how to contact me, that they had "peeked over the wall and saw the unit was empty" (which was a completely lie - it was not empty until we just vacated it yesterday), and that we had not paid. We filled out a lot of paperwork with secondary contact information when we rented the unit, so nothing they said made sense. This is an indication that they made some kind of major mistake and then tried to blame us. I never felt like my belongings were secure there or that I could access my unit at will as they advertise. Based on our experiences with this facility, I do not trust them at all and would never recommend them. We are thrilled to be out of there.
Michelle Lauer | Overall ExperienceThank You for making this easy!
DEBORAH BRANDT | First ImpressionsThe access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.
Susan Waha | First ImpressionsStaff was very helpful!! Love the cleanliness!!
Becki haist | First ImpressionsI had a lot of problems accessing my unit. The key card/access code system often did not work - especially in cold weather. This meant that I could only access my unit during open hours. Even when the key card/access code system appeared to work, the alarm often sounded when I opened my door. While I was there, I observed it happening to other customers too. In fact, it happened so much that no one flinched when the alarm went off because it was so common. I had a lot of frustration with not being able to pay my account in advance. I tried to do this online and in person, but the system will not allow it. I would rather pay in advance than have to wait until the due date and take a chance of getting a late fee if I happen to forget. This should be updated. Thank you.
Michelle Lauer | Overall ExperienceVery convenient to not have to come into office to set everything up. Everything was organized and detailed prior to move in.
Vanessa Servin | Online Move InClean, fast, curtious and knowledgable
Jimmy Post | First ImpressionsFriendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage
gabriela salas | First Impressionsoutstanding service and trouble free experience
Richard Wolfe | Overall ExperienceExcellent service, very friendly and helpful from all employees
Barbara McCormick | Overall ExperienceGreat crew all of them!!!!
jodi nahal | Overall ExperienceSo happy with staff!!!!
Jodi Nahal-Isaacson | Overall ExperienceFlawless and quick service, front to back.
Richard Wolfe | First ImpressionsWonderful customer service, your manager Day Paxton, was very pleasant to work with and very helpful. I will use your facility in the future
Barbara McCormick | First ImpressionsRosie was very knowledgeable and fluent in Spanish. Great customer service experience!! Thank you for making this move eazy!!
keith bolt | First ImpressionsMy apologies (again) for the behavior of Ms. Binaku
Eugene Pigatti | Overall ExperienceDay was very helpful and and staff was outstanding very knowledgeable with storage. The storage unit was very clean and I felt safe keeping my valuables here. I recommend this facility!!
Andrew Bolt | Overall ExperienceMade storing my belongings easy and was able to get a truck in same locate to make the move to my new home extremely easy.
josh bos | Overall ExperienceGreat service!! Very friendly workers.
Andrew Bolt | First ImpressionsEveryone was very nice and went above and beyond to meet needs and exceed expectations.
Melissa Huesgen | First ImpressionsI would definitely recommend it if you want a good storage area when your moving to a new place! Great experience
Prathika Silvan | Overall ExperienceThe young lady that works second shift ...AWESOME ! Can’t remember her name but her dad is in charge of trailer repairs and rentals
terry devries | First ImpressionsI loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!
Prathika Silvan | First ImpressionsVery helpful, professional! Clean!
Caroline Sonnichsen | First ImpressionsEasy to deal with. Lots of options. Good selection of moving supplies.
PATRICK COOKE | Overall ExperienceI was pleased with my storage unit.
Barbara Vining | Overall ExperienceEveryone was friendly and helpful. Thanks.
brian mason | First ImpressionsDay and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.
Susan WOLFE | First ImpressionsPersonal not trained! Manager had to do the paperwork.
Victor Tuthill | First Impressions