The girl at the front didn't have the best customer service. Instead of taking my drivers license and scanning it in, she had me click a link on my phone and upload it myself. It wouldn't have been an issue if there was service in the building. There was no wifi to connect to either. I had to drive home and get on the wifi to upload the picture. Luckily I just live down the street. When I told the girl up front she looked at me and just said "oh" she didn't apologize or anything. I just thought she was kinda rude and didn't have great customer service. Then, another customer had walked in, and she immediately asked him " are you two from the same party?" when clearly he walked in after me and was standing very far away from me. I was so confused as to WHY she would just assume something like that when he came in after me and wasn't even near me. When I asked about which truck to take, she said it was the only pick up truck in the front and it wouldn't be hard to find. She said it very condescendingly. Then, when I went to return the truck, I was told that the girl up front gave me the WRONG truck! If i were to manually type in the mileage it would've charged me an extra $80 for an extra 162 miles! There was a gentleman that helped when I was trying to return the truck and he seemed like he knew what he was doing. He went inside and came back and told me the girl up front gave me the wrong truck keys, and that he would email me a receipt and not to continue doing it on my phone. He was great! I really don't like the new setup that Uhaul has that you have to manually do everything by yourself! I've gone to other Uhaul in the area and it was so easy and effortless! Doing it manually really turned me off, which is why next time I will go somewhere else.
Moving Truck Rental in Holland, MI at U-Haul Moving & Storage of Holland
Moving to or from Holland, MI 49424? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Holland.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Holland
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Holland, MI.
Cargo vans and pickup truck rentals in Holland, MI
U-Haul cargo van rentals and pickup trucks in Holland, MI are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Holland, MI 49424. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
It was not super noticeable but it did slightly smell like somebody had previously smoked in the cab of the truck. Maybe an air freshener after each customer? Maybe you guys already do that and it just wore off. Great customer service tho!
It is completely unacceptable that you have to go on a wild goose chase to find the key drop off location after dark. You guys need LIT SIGNS clearly pointing to this location.
They went beyond the call of duty. Very professional.
Very clean location and the employees were very professional.
All considered with the Covid 19. The staff at the Holland Michigan site on Lakewood Blvd. was very excellent and helpful.
Nothing. Service was great and location is very convenient.
Day runs this place like a Swiss watch it's my favorite location. Everyone here is very friendly and helpful.
It was perfect
Everyone was really friendly and i would definitely use this u-hal location again.
After we discovered the truck did not have the blankets, we called to find out what U-Haul could do to help and, again, hugely disappointing. Then, after drop off, I was later called by the U-Haul in Holland asking for their equipment. Donâ€™t any of your systems link up? After I logged the complaint that the truck we picked up was empty, shouldnâ€™t the drop off location be informed of this?
Everyone was very nice & helpful. The place was very clean & the location is great. It's close to US 31 & a Marathon gas station to get gas before returning the truck. If I move again I will definitely use Uhaul. ??
Great customer service. Very friendly and helpful staff. Will recommend and use again.
Everything was great the Customer service crew was Friendly and informative I Appreciate all of the help in Holland the service is great donâ€™t change a thing.
Great customer service.
Very friendly and pleasant to deal with.
When I picked the trailer (enclosed box) I noticed it wasn't spotless inside but I was transporting a desk so I didn't think much of it.
My rental truck had mud on the cabin doors when I picked it up.
The ladies who work here have been wonderful and seem to excel at their jobs. As a former manger i can attest that they are doing a very good job. They are friendly, informative, professional and represent your facility very well. However, their male counterparts do not seem to echo these sentiments. My personal interactions with them were not pleasurable. They seemed disinterested in quality customer service. The gentlemen would ask questions and then proceed to interrupt you as you tried to answer their questions thoroughly. They seemed displeased with their customers as a whole. Several disparaging comments were made on both my recent visits about "most customers". It was not a positive or welcoming dialogue. Overall, the gentlemen I interacted with did not represent themselves or your facility in a very professional manner.
Wonderful staff and facility was set up perfectly to easily get the trailers and trucks
The tires on the moving truck were bald--I'm glad I didn't have this when we had snow! They also charged me for fuel, even though I put gas in and returned it with the exact same amount of fuel that was in it at the time of the rental. They did refund that amount to me, but it should never have been charged in the first place.
The driving position in the truck was very uncomfortable and the wall behind the seat made adjustments impossible. Also lots of wind noise. But it was super-clean and easy to use otherwise. This woudln't stop me from coming back.
Excellent experience overall :)
The outside behind the wheel well was covered in mud. The kind of money these cost i expect the outside to be cleen also.