Customer Reviews for U-Haul Moving & Storage of Homestead

Rating:

5.0

Muy bien todo. Gracias por ser especiales. 🙏🏻🙏🏻

Rating:

5.0

Smooth process Great customer service Excellent help from hired loading crew

Rating:

5.0

Alex was very helpful, patient, and extremely kind. He answered all questions.

Rating:

5.0

Pleased

Rating:

5.0

everyone I interacted with was very pleasant and patient with all my questions and concerns. 1st time renting a trailer and the whole experience was smooth . Passing by to inquire outside the shop ,talking and making a reservation, signing my contract , picking up my trailer and returning the trailer at the end of the day. Thanks to the uhaul team If I ever need to rent a trailer or truck I will definetly be returning to this shop.

Rating:

4.0

Please clean the vehicles. The vehicle I rented was crawling with roaches inside of it and many of them were inside of my belongings. They were within the AC vents and charger ports and the trunk of the vehicle. That must be taken care of as soon as possible.

Rating:

5.0

All is well but allow more equipments, like hand trucks etc, but other then that all is well

Rating:

5.0

After hours but easy online return

Rating:

1.0

There was a leak from outside water into my indoor unit that destroyed my belongings. Not to mention the amount of rodent pooh that was all over my stuff too!

Rating:

5.0

Easy peezy

Rating:

4.0

When I picked up the U-haul I was told that I could not use the credit card that was used to secure the reservation online. I had to use a card that I had in my possession that was one I did not want to use. I do not believe this was the clerks fault. He was pretty efficient. That was my only issue. Truck was ready and clean. Zero issues. Guy prepping the truck was great.

Rating:

5.0

No comment today

Rating:

5.0

Every thing was good

Rating:

5.0

All Good

Rating:

1.0

Somehow I had water damage to papers and mattres. I should have got insurance but I was never advised of any issues. Mice droppings all over boxes

Rating:

1.0

I had a confirmation reservation for 7 AM, but the store manager didn’t show up until 7:20 AM. This put me behind a threshold that crippled me for the rest of the day. Completely unacceptable management.

Rating:

3.0

After the hitch was installed onto my vehicle I was not given the ball for the hitch to pull my trailer I already have paid for.I had to run around to get my ball for the installation of hitch wich should have already been there.

Rating:

1.0

Take screenshot of your reservation and equipment needed. After confirming reservation at counter, the young lady went to get my appliance hand truck and after I came back from taking pictures of the vehicle and uploading to app I came back to get hand truck and the gentleman told me I never made the reservation for equipment. However that morning the male attendant was stressed because they had overbooked reservations and was calling customers deferring them to go to another location due to their inability to track inventory. In a monotone voice I tried to explain i needed to move a refrigerator and was told again I never made the reservation. Meanwhile the whole time the female attendant was no where to be found. The male attendant didn't even have my reservation up. When I offered the fact that it could be that their system had a glitch he became very emotional and insisted I was disrespectful for offering that opinion. I advised I was only suggesting a glitch and again he said stop being disrespectful. Is this the way UHaul trains employees. This was a poor way to manage a mishap on their part and someone that doesnt belong working the counter. It was at that point that I wondered how this male person was employed without training on minor conflict resolution. I said ok think you and walked out. Thinking back when the female attendant was confirming my reservation it took almost 10 minutes to complete my order. One has to wonder if the reservation was altered to remove the hand truck because my payment was less than my quote when I originally confirmed online.

Rating:

5.0

This location is the best I've ever seen so far and Susan was just great, her customer service skills are just great. Thank you

Rating:

5.0

Very helpful, very friendly, I will only use this location

Rating:

5.0

I rented a trailer with a ramp from U-Haul to empty out my storage building. The trailer had many tie down points to keep the load secured and the ramp was deffently worth the few extra bucks.The U-Haul employe connected the trailer to my truck and chacked to make sure all lights worked proprely. When I returned the trailer he disconnected everything and I was on my way in no time. This is deffently the way to go if you are like me and only need a trailer a couple of times a year.

Rating:

4.0

When checking the lights on the trailer, ensure the renter has done the function such as depressing the brake pedal before you say the lights came on.

Rating:

4.0

Would be nice to be greeted where I'm a customer/potential customer. They both seemed uninterested that a patron was visiting their establishment. We have a "Beat the Greet" motto at work with our members where are to reach out before they do.

Rating:

5.0

Muy conveniente y practico.

Rating:

5.0

Excelente servicio. Muy satisfactorio.

Rating:

3.0

The scheduling of appointments is not flexible. I scheduled for 1200. I arrived at 1245, which is 80% of the fleet East Oak at the yard. The customer service representative made it look like I was late and probably would not have a truck available, which wasn't true. So, in general, everything went well. But I didn't like the way that was handled.

Rating:

5.0

Just keep doing what you are doing. My service could no be improved on.

Rating:

5.0

The gentleman who helps me in getting the truck provided excellent service. Great sense of humor and funny guy. Thanks

Rating:

5.0

NOTHING THE ENTIRE PROCESS USING THE APP WAS EXCELLENT!

Rating:

5.0

All the above

Rating:

5.0

I loved the fact that I was able to return the unused boxes. The Attendant was extremely helpful. If I needed a truck. Your business is the place where I would go. Thank you.

Rating:

5.0

The back of the van didn’t have any trash but it was very dusty. The tire pressure was low the indicator lite up in the dashboard. I will continue to use their equipment when needed.

Rating:

3.0

Better training on how to set customer expectations.

Rating:

5.0

On Sundays there is only one person at the front desk, and a lot of customers, for only one person, so the process can be, should be and must be faster.

Rating:

4.0

Rodolfo was very professional and helpful..

Rating:

1.0

Was put on a 40 minute hold, they never responded. One employee assisting walk in traffic, and two others standing around. Straight trash location.

Rating:

4.0

Great service

Rating:

5.0

I did my whole experience online/app and it was seamless! Even closing my unit was done online and there was no issue! Overall very pleased!

Rating:

2.0

Customer Service was horrible. The truck kept breaking down, even at the U-Haul Facility, and I received NO COMPENSATION, NO Apology .

Rating:

5.0

Everything was perfect. Thanks!

Rating:

5.0

5 stars ⭐️

Rating:

5.0

The U-Haul employee that helped me did a good job. He asked me the right question. He answer all my question even though he was the only one there on doing 10 things at one time he still had time to answer all of my questions so good job you have Employee keep up the good work.

Rating:

1.0

Very expensive and the tow dolly was dangerous we will never use U Haul again

Rating:

5.0

So far the transaction went well. Truly appreciate that thanks !

Rating:

5.0

Excellent services

Rating:

4.0

The man that handle my checkin did a great job. I had a reservation and the trailer was there but it was behind other trailers and it needed to be cleaned out. Just a quick sweep. The young man who did this barely spoke 2 words and seemed more annoyed that he had to stop hosing down the driveway. Unemployment is low and good help is hard to find so I get it. I will use this location again if the need arises.

Rating:

5.0

everything was great

Rating:

2.0

The overall design of this location is not functional. There are so many u-haul trucks around that it makes it hard for personnel to park. I arrived around 0950 to pick up the u-haul truck and there was a 4 people in line with more people coming in and 1 person working the front desk! The lady ended up working three computers to get people through the line but that is absolutely absurd on a Saturday to not have enough people. The weekends would seem like the busier times than any other. I waited 40 mins in line to get my u-haul. Check the data and ensure you’re properly staffed to the amount of check-ins/outs that weekend.

Rating:

2.0

Put a rat trap in my unit without telling me and come to find a dead rat that was there for along long time it smells bad

Rating:

1.0

Management never even took the time to respond back after traveling from 2 states over. Not even the day after to check up to see if we made it. We ended up getting a storage unit somewhere else. Very poor customer service.

Rating:

1.0

We arrived to Homestead around 9:00 pm to do the mobile check in. The facility stated that we could check in up until 10pm. Once I logged in and was given the access code it did not work. So I tried calling the after hours number several times and never got a response. I sent multiple text messages and never got a response. We just traveled 8 hours, it was raining and there was no assistance offered whatsoever. Very poor customer service! Very disappointing and unacceptable.

Rating:

5.0

Had a very good experience, everything went very smoothly, staff very knowledgeable and explain every process clearly .

Rating:

5.0

I was help and understood in a short period of time they made my short time to find storage and price was good. They took the time to show me how to use the key pad and all the staff was polite. Thank you for this experience 😊

Rating:

3.0

Every one was super nice. Very understaffed and storage unit had a terrible mice infestation

Rating:

1.0

Did not rented the unit due that the website never informed me that the storage was on a second floor.

Rating:

4.0

I had great experience..pest control needs more improvement

Rating:

3.0

Found urine and large rodent feces on the highest boxes/totes stored in this facility. Some things could not be saved.

Rating:

1.0

There was a mouse in the storage and they didn’t add the lock they said they were going to leave in the unit. They also didn’t give clear instructions on how to get access to the building after hours. You’re only able to access certain doors. It didn’t make sense. It was also very hot in the building.

Rating:

5.0

Pedro and Nathan were phenomenal in helping me, god bless

Rating:

5.0

Nathan and Chris were friendly and helpful.

Rating:

3.0

The average rating has to do with the reservation system. I booked a “10x10x8 Split Level 1st Floor Upper Level Climate.” Upon arrival I was told that the unit I reserved and confirmed was not actually available. Instead, I was offered a similar size unit on the first floor, but was told it would be an extra $30/mo. I was then told the manager would speak with regional office in order to resolve the issue. I don’t think it’s fair for your customer to bear the burden of a faulty reservation system, especially since I called and confirmed my reservation the day prior to arrival. I am still waiting to hear back regarding a resolution. I expect U-Haul to honor the rate in my confirmed reservation which is attached. Thank you. Storage Reservation Reservation #: 787065-00111719 Move-In Date: 11/14/2023 Storage Space Reserved: 10' x 10' x 8' Split Level Description: Split Level 1st Floor Upper Level Climate Monthly Rent: $169.95 Insurance: $10.95

Rating:

5.0

I want to thank you and your staff for your exceptional service and if I ever need storage in the near future I will definitely be your customer thank you very much for your outstanding service much appreciated John Richard

Rating:

5.0

Gracias por el servicio

Rating:

3.0

It was rat poop on my property

Rating:

3.0

The staff was friendly and the facility was clean as my son was moving in but when he want to the storage the rats and roaches damaged most of his things that he had to throw away. He took pictures hopefully he will get reimbursed he barely had anything and the little bit he had was destroyed.

Rating:

5.0

The uHaul in Homestead is so nice and the guys who work here are knowledgeable, professional, and friendly. They deserve a raise!

Rating:

5.0

Rodolfo and his team are excellent and assisted me greatly.

Rating:

1.0

Everything outside the unit is good. Employees do their best and for the pay they receive I do not blame the lack of certain things. However I am uhaul employee (not at this store) and I am disappointed with uhaul. My mom rented one climate controlled unit and a regular unit and both units had rat feces which one couch got thrown away and all the bed mattresses as well of the amount of feces that was on it and it was shown to the employees before taking it out. When someone damages anything at uhaul, uhaul is quick to act but when a customers belongings gets damage they sure like to take their sweet time and redirect the call.

Rating:

1.0

There was 4 staff members in the office but only one working. Two were at computers and when we asked if they could help they said no. Eventually one of them said he could. He sent a link to my phone for me to upload my drivers license (takes legitimately 1min) and walked away. We found him playing on his phone. Our checkin took 50mins when at my last location it was 5min. 50mins for something that took me 5mins to move in.

Rating:

5.0

I had storage for over a year and I have had no problem with storage. I moved my belongings out on March 30th 2023. I don't believe I own any late fee because I spoke with the manager about the date that I was moving my belongings out and I was told that I will not be charged. Because it was 3 days after the expiration date, because I was moving on that date.

Rating:

5.0

It's a nice clean place and I like the location

Rating:

5.0

Toda mi estadía fue perfecta!!! El único inconveniente fue cuando fui a cerrar la cuenta que llegue a las 5:30 pm ya estaban cerrados y fue porque el camión que iba a recoger todo llegó tarde 1 hora!! Pero siempre fueron serviciales y dispuestos a ayudar en lo que me hiciera falta… los recomiendo ampliamente tanto como almacenamiento y trasporte!!!

Rating:

5.0

Awesome

Rating:

5.0

We would like to thank Nathan for going above and beyond in assisting us. He took the time to listen to us and was very caring with our situation. He definitely has the 100% customer service skills.

Rating:

5.0

The only thing the store opened a little late

Rating:

5.0

Great service

Rating:

4.0

This facility would've received 5 stars but due to the fact that we rented a "CLIMATE" unit but when we walked into the actual storage warehouse the temperature was as hot as outside, the explanation the cust rep gave us was that the A/C had been down for a few days but she did not know when it was going to be repair, so hopefully I would get what I paid for.

Rating:

4.0

I enjoyed the facility a lot. I had over night access which helped me a lot because I used to get off from work late and run in and grab things when I was moving out. One thing I didn’t like was when the fees spiked after Covid. I relocated to a different state and was able to maintain the fees until may. I payed $236 for 6 months. And from may to June I had to pay my regular fee a late fee and a hold fee totaling to $225. The prices spiked up so much after Covid I had to come close my unit because it became too much to keep track of and my valuables were in my unit so I couldn’t bare to lose them. I was stuck in a yo-yo of prices with them. That was my only complaint the staff were so friendly and kind. I appreciate the staff and the courteous help I received during my time

Rating:

5.0

Muy buen servicio!

Rating:

5.0

Muy buena

Rating:

5.0

David Lopez was fantastic.

Rating:

3.0

Pick up day, the truck was not available. I was notified 25 minutes before pickup.

Rating:

5.0

Great customer service and always clean facilities.

Rating:

5.0

I really appreciate U Haul for it's very professional service in my time of need.

Rating:

5.0

Awesome team, trucks and storage very nice.

Rating:

5.0

Na

Rating:

4.0

In general it was a good service. However, I consider that it would be better if they control the mouses that were in my storage.

Rating:

1.0

I been there about 4 times but poor front desk workers not matter what time you get there is always only employee and he / or she have to inside and outside work bad help Tuesday afternoon I went to cancel the storage took 45 minutes to to get me

Rating:

3.0

First I called to confirm my arrival from Key West to the Homestead location. The person answered the phone asked how they could help me. I told them what I needed. There was dead silence for about 15-20 seconds. I asked if they were still there and she rudely replied. Give me a minute, I’m looking at something. It would have been proper to respond to my request and tell me I’ll be right with you let me review your information. But when I arrived at the facility everyone was very helpful.

Rating:

5.0

My experiences with your facility employees are very good. They were prompt and always there to help find a solution to every need and I'm wo so happy they were there for me all those years. Thank you U-haul.

Rating:

3.0

You all are your own worse enemy. As your staff at the stores are absolutely fantastic, your customer service, follow through, communication, organization, logistics on the phone and everywhere else is the down right WORST! The left hand doesn’t know what the right hand is doing. I was on hold for 2 hours and 45 min., transferred 3 times to simply scheduled a pick up for my ubox. You all lost my box. Ran me ragged looking for it. Finally found it ONLY to find out you were holding up your end of the bargain and delivering my box to my front door unless I pay an additional $400! I went ballistic!!!! No way was I paying that, after you all promised deliver was included in my price. No way! So I had to escalate it to a supervisor, who then escalated to someone else etc etc etc. FINALLY with enough complaining I got my box delivered as promised for free. Why did you all put me through that! I don’t need that additional drama! Don’t you realize how stressful MOVING is already all on it’s own! And you wanna add to it!!!! Why? Keep your word THE FIRST TIME AROUND!

Rating:

5.0

the lock bar on on locker was damaged

Rating:

5.0

All personal were helpful and friendly. Whatever my needs was it was accommodated. Thanks U-haul for being along time customer

Rating:

5.0

No me gusto la parte administrativa

Rating:

4.0

The cashier accidentally charged me twice for a king size mattress cover :/

Rating:

5.0

Other than being charged after I turned in my unit everything was great.

Rating:

3.0

When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn’t take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.

Rating:

3.0

I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.

Rating:

1.0

Poor lighting , rodent infested, health hazards!!

Rating:

5.0

Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.

Rating:

1.0

40 minutes in line, only one person ahead of me. Mandatory insurance.

Rating:

2.0

My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me $1000. Almost 2 years paying rent. I lost.

Rating:

5.0

excellent

Rating:

5.0

very wells attended by the staff

Rating:

5.0

Thank you for all the years of keeping my property safe!

Rating:

5.0

Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Rating:

5.0

I m so happy for the service

Rating:

1.0

My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

Rating:

5.0

Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

Rating:

4.0

Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

Rating:

5.0

Excellent customer service

Rating:

4.0

Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

Rating:

5.0

Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Thanks.

Rating:

5.0

Excellent people working there. Sharp and with a heart.

Rating:

3.0

The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

Rating:

3.0

Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

Rating:

2.0

Staff needs to be trained better. Had to wait for a manager that took a 1.5 hour lunch to close out my account he didn’t even apologize for coming back so late when he said he’d be back in 10 mins

Rating:

3.0

First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu

Rating:

3.0

My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.

Rating:

3.0

none

Rating:

5.0

Will done business again in the future

Rating:

5.0

Good customers services, everyone was very helpful and pleasant.

Rating:

3.0

Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The $174 unit ended up costing me $215.

Rating:

4.0

Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.