Customer did not leave a comment.
Brian NCustomer Reviews for U-Haul Moving & Storage of Honolulu
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Accessability should be 24/7
KATRINO D | First ImpressionsEngine had a very bad exhaust leak and the front brakes needs to be serviced due brake pulsating, inside and outside was clean
glenn fMy move out date was 05/15/25. I rented a storage unit from 2022 - 2025, and the rate changed on me several times…So NOT cool!!! *Please know: Staff was always nice, helpful, and very professional.*
Benita B | Overall ExperienceDoors were hard to close and needing maintenance. breaks needs maintenance, AC needs maintenance (blowing hot air for a long period)
GAUTA VNever needed to even enter the building and I was on my way.
Paul SRodney always friendly and helpful. Cherrybell was also good at checking in.. Great customer service! Respectfully, Angel Pablo Jr.
Angel PNothing... customer service was amazing and very helpful.
DRAKE CIn the bathroom, the toilet needed to be repaired, not just sanitized. The employees were kind, helpful, and knowledgeable. They deserve to work in a clean building where the toilet flushes.
DEISIRE MIt’s in a central area which is great.
Jes B | First Impressionsgood helpful person thank you for the help
DARRYL RMentioned to the worker that when we would brake the entire van would shake vigorously. It affected the way we had to drive and brake. Did more loads so that we could keep the load smaller which caused us to make more trips than expected.
Maraea AAlways good customer service 👌
Lexuss Tgreat friendly and good service. discounts for early return within 4 to 6 hours.
roy vGrace was excellent, thank you for your assistance.
Lacy DMahalo Alex & Rod for making our moving experience seamless.
Brandi KGreat place to rent trucks! Always helpful and accommodating.. Respectfully, Angel
ANGEL PAlmost charged for an extra day because I was 45 minutes late for 4 hour estimated returned time. I paid for one day rental and was trying to return truck ASAP. My estimated truck return was off by one hour.
Mark SPlease make sure you dont overcharge customers on gas. Nowadays it is very challenging to survive in Hawaii with the economy being the way it is. Overall the service was very good and I have used U Haul for years and its always been good, especially the customer phone support.
Keat iNo comment at this time.... everything went very well, very satisfied from the start of picking up vehicle to the returning of the vehicle.
DOUGLAS P🙏🏾
Abaz BStore manager Rodney was very helpful and knowledgeable in the last parts of my move, and Grace was so pleasant to work with in my booking and returning.... Thank you and all the employees at this location.. They have got moving covered...A++++++
Danton Ythese folks appreciate you as a customer, great place!!
CRAIG LErlinda, the manager on duty was very helpful and Marche was very pleasant to help me with the inspection prior to leaving the lot. Thx a bunch.
DANTON YIt took me over 45 minutes to pick up my rental. I had planned to use the app, but the verification process (which was not explained during reservation or anytime before I tried to start the rental) was taking so long that I got in line inside the store, but they did not get to me in the 45 minutes and finally the app approval went through. It is not the employee’s fault—they are clearly severely understaffed, and the app experience—though advertised as quick and convenient—was absolutely terrible. Will not be using U-Haul again any time soon.
Alexandra UI would recommend a larger location it seemed to be a mess upon returning equipment with no where to park and seeing multiple vans, trucks almost hanging out onto the main road. I believe a larger lot would be able to satisfy that and I would like a more organized way of returning equipment. I was their prior to opening. lobby doors were open but no one was inside it was dark no lights as I checked multiple times. I then saw an employee checking in vehicles in the small lot not designed to handle the amount of vehicles that was being returned. I proceeded to make contact with no official line of waiting. She then took me after her other check in which I was grateful for I believe their should be a number system so everyone can get a fair turn and be on their way. Besides the lack of room for all trucks/ trailers being returned at this time morning prior to opening I had a great experience . I just wish their was a more organized way to return gear vs multiple people trying to push their way to returning what they borrowed. A larger warehouse/parking lot would be ideal with a take a number line where people can wait their turn and frustration in waiting becomes obsolete. However living in Hawaii I understand the cost of real-estate perhaps that has an impact on wanting to get a larger facility vs keeping that one. Simply put I like direction not guessing I had no direction just waiting around to make my way in between others also waiting around to return gear made things a little frustrating.
sean rThere was a miss understanding with the mileage. When I rented the van the manager told me after a 100 miles there would be a discount on the miles. When I brought the van back the First Lady was really helpful to try and figure out why I didn't get the discount. When she asked anther manager she told me I didn't qualify for the discount. She was extremely rude and took not time to explain anything she told if I had a problem to contact customer service and walked away, I was a bit disappointed in the service from her.
CARLY PStaff are professional kind & now what they’re doing,
Virginia VNo issues, friendly staff and got me in and out timely. Satisfied with rental.
LARRY VMaybe get some new trucks
Chad KJust keep do a good job to every customer & thank for your team a great job
LEONARD DGreat Customer Service. No issues at this time.
PATRICK DThere is nothing i think that needs to change or improve. Customer service was on point and the every thing flowed smooth through the experience. Thanks Uhaul.
Nolan SThey were friendly, courteous, and very helpful with any questions. Will be my go to spot from now on.
Reuben C | First ImpressionsEverything was great. The reserved van was ready for us!
Martin FThe lights would go out in the section where my storage was and I would have to walk to the elevator area in order to get the lights back on. The indoor loading area was a good benefit and the staff was always helpful and friendly.
David O | Overall ExperienceRodney and Alex were very helpful U-Haul had what I needed for my project Very pleased Thank you!
Darryl CNo suggestions, experience was excellent 👍🏼
todd sManager Rodney was absolutely very helpful, when I mentioned a size storage that wasn't available he recommended another facility. Got me exactly what I needed. Plus saw me in the system from a previous rental...hooked me up!!!
Joshua T | First ImpressionsThe customer service is 10/10. I was also able to get storage with them. They were excellent in services for helping me move!
SYRENTHIA RI will never rent from Uhaul again ..
Ruth BErlinda created the best experience!
Douglas KErlinda was a breathe of fresh air. Exhausted from moving boxes throughout a long hot day, I wanted TNT rental return to be swift. Erlinda made it happen… making everything so easy while catering to my exhaustion by offering a chair to sit and taking care of everything for me.
Douglad KStaff here are really spectacular and patient. I appreciate how they helped make my experience stress less on a busy day.
MATTHEW HSpecial shout out to Alvin. He was totally professional, supportive and considerate. Been a while since we rented a truck from U-Haul Alvin went out of his way to go outside with me to show me how to work the app for vehicle pick up plus walked me through every aspect of the encounter. He's a real pro and great rep for U-Haul. Tom Driskill and Daniel Driskill
Thomas DManager always takes care when I rent trucks.. They have a hard working staff..
ANGEL PRental clerk was excellent in explaining process and rental return procedure. Very helpful.
Ricky KWill not Recommend Uhaul to a friend or family because the general manager there sucks.
Alicia F | Overall ExperienceEverything was great
david nThe woman at the counter wasn't very helpful. She just gave me the key and I had to figure out damage control procedures on my own. Nothing was explained to me. The gas level was lower than what was in the contract and I had to go in and correct it myself. Horrible service.
Chasity TI have no comment at this time for improvement, I am completely satisfied in the way how Customer Service had handled everything, from the time I had picked up the vehicle and upon returning it at the end of the day. Everyone was friendly and helpful.
DOUGLAS PI think U Haul staff should be the people who take the photos of the vehicle. I don't feel that is the customer's role.
James VThe entire experience was wonderful. Impressed by the online check it. Will definitely use your services in the future when needed.
Haumea HCan't think anything right now
chad kVehicle was old with no rear camera.
Kendrick SThe customer service was excellent…both on pick-up and drop-off days. Everyone was super friendly and helpful! My best UHaul experience ever!
Karen DGreat service and quick
NANISE WLong wait line in the morning, but as soon as I was up, process went fast and I was out rolling with the dolly in tow. Good people to work with.
FEDERICO AThe manager needs a raise in pay. He is an excellent supervisor with a superb customer skills.
Reginald FWe thought the price was kind of high. It’s advertised as 19.95 per day. But the rental easily comes to 100 or 110 a day. That’s it. Other than that was good.
JOHN MLower the rates. Have the smaller trailers available at this location.
Larry PI am not quite sure how you could address this, but every time I rent a vehicle I am told the gas is full and to return it full. Often, I doubt the tank is completely full, even though the needle on the gas gauge registers on full. The reason I know this is that when I fill the tank it takes more gas than my mileage would justify, unless the pickup trucks get less than 7 miles per gallon. This is not a big deal, but something to consider.
Glenn MLOWER THE PRICE
BRIAN WI loved those 3 ladies, Cherrybell, Erlinda and Alisia, they always take care of me. They have good customer service attitude.
Rowena UExcellent service and friendly staff.
June KThe rental was clean and the pick up and drop off process was efficient. I also appreciate how quickly they responded to my concern about not receiving the equipment rentals.
Yuna CGrace was particularly efficient, organized, and focused on giving me quality service and the best rental deal. The truck was solid and clean. The pricing was fair--good value.
ROBERT HNone
Jackson LThank you
Kendrick SWaited long to check in and checkout. Had to provide same information despite entering the info online. Pulled into location I was told when I picked up the car only to be told to move it somewhere else. Had me sit in the vehicle when checking in after I got out which made no sense since I then had to get out so they can verify gas level and mileage. Very poor customer service and not a pleasant experience
TOMAS CThe General Manager is very knowledgeable, honest, friendly and fair. the rental experience was excellent.
GUY IAbsolutely great customer service, outstanding!!
DOUGLAS PKeep up the good work.
Brandon LStill did not get a statement/receipt of charges! You are high cost compared to others providing same services. Waited longer than expected to make reservation on walk-in.
Linda CYou guys are the best I always enjoy coming out and renting your vehicles there's never any issues extremely happy with your service
Christopher GThank you I rent from here often Very good customer service and good runningtrucks
Clayton TStaff and entire experience was great! 👍🏾
Mayetta B | Overall ExperienceRodney was the best! Got me in contact with the best moving team hands down when we needed to vacate!
Dawn L | Overall ExperienceAmazing Customer Service!! I am a Guest Services Hospitality Administrator, in Waikiki for over 30 years. Mahalo & Happy Thanksgiving to Mr Rodney Doronio & Staff at Kilihau Facility!
ROXANNE M | First ImpressionsPerfect service
kamakanamaikeaaua m | Overall ExperienceRodney and the team were always super helpful and professional. I thought the large drive in bay door was great and used it multiple times for loading and unloading. Would definitely recommend this storage facility to friends and coworkers.
BRANDON J | Overall ExperienceExceptional customer service, never a problem always a pleasure. Thank U-Haul for helping Me-Haul and store all my stuff.
Gabriel A | Overall ExperienceCheck in and out process was smooth and easy. Staff was helpful, polite, and informative. The dashing young gentleman at the counter was a pleasure to work with. He was charming and handsome, not to mention good looking. Gershom I believe was his name. The rest of the staff was chill too I guess. That Gershom fella was somn else! Would rent again.
gershom l | Overall ExperienceThe process was very easy and my move in was quick and efficient!
Stephen M | Online Move InThe manager would say what was convenient for him not by company rules, policy. When confronted back to what he had mentioned he would deny what was said or mentioned it was a misunderstanding. The maintenance kept the place clean, it was the workers that could do their part in cleaning. This is called Team work.
Pamela B | Overall ExperienceI rented a unit for 20 years from U-Haul for my business. Having pallets and boxes delivered always knowing the items were safe and secure. Rodney was always available via text or call if I had any questions. The U-Haul team was very helpful and friendly. Asking about my kids and grandchildren it was a pleasure doing business with them.
OHANA A | Overall ExperienceThank you for offering all the services and at an affordable rate.
ISAAC M | Online Move InDanton was very helpful and patient..
Harvey N | First ImpressionsRodney was great. They’re very good ppl and took very good care of me. Thanks for everything Rodney!
Khae S | Overall ExperienceThank you for providing a secure place for personal belongings.
trinni l | Overall ExperienceRodney is the greatest!
Everett B | First ImpressionsEveryone that worked there was amazing. I wouldn't use this location again though. My friend pays less money in Kapolei and has a super nice storage unit with his own light in it. If I had a light in mine then it would've made a huge difference. There was light in the hallways but no light in the storage unit so I could never see any of my things. I literally had to use the flashlight on my phone. Very inconvenient when moving things. This reason alone I would not rent here again. What I didn't like and I could get over is also the ease of access. Having to swipe the card twice is a hassle and the system wouldn't recognize it half of the time so you'd have to repeat. You also had to swipe in two different machine. My friends storage place allows you access by you entering a pin you create. So much easier.
Catherine G | Overall ExperienceHours are not user friendly. Staff are mean
sergey r | Overall ExperienceA great experience. The staff are all very professional and friendly.
paula h | Overall ExperienceAs always Rodney exceeded my expectations. All the staff are terrific. Can't say enough good things about them.
paula h | First ImpressionsStorage was very convenient with the option to move vehicle to unload and load our items. Manager and staff were very helpful and offered great service.
June T | Overall ExperienceAll good
taro p | Overall ExperienceThere are slight issues with availability of parking depending on time of day. It can get a little too warm inside, again depending on time of day and or season. Other than that. It’s convenient
Marcus P | Overall ExperienceJordan And Rodney Were Really Easy To Work With Helpled And Guided Me Through The Whole Process… I Really Appreciate The Time And Effort To Help Me Find The Perfext Space
UAINE T | First ImpressionsStaff is great and always helpful!
Marche A | Overall ExperienceI was looking for a bigger unit and for several months asked for call backs and information on a bigger unit and never received it. The parking situation was also horrible.
dexter f | Overall ExperienceGeneral Manager is the best
Heather K | First ImpressionsGreat service.
MARTIN M | First ImpressionsAppreciate the long hours open in the evening.
Silas L | First ImpressionsAwesome crew !
MARIELLE L | Overall ExperienceThere really should be more than 1 person on Oahu dealing with U-boxes. I really needed one and now have to store my stuff at a more convenient facility until I can find one.
doug b | First ImpressionsEverything about the U-Haul facility on 2722 Kilihau St and its employees & management were very pleasing in every way. Rodney and the team very helpful in caring for and accommodating for the needs of their customers. What I personally noticed was the effort put into keeping a customer pleased. whether it be using one of their many rental vehicles or changing your storage units to better suit your needs, the employees at U-Haul Nimitz were helpful in every way and more.....I would rate them 8 out of 10 🌟 stars if that were an option because their price is a little steeper then the more rinky dink storage facilities around. Very deserving of a 5 star 🌟 rating.
kamanawa r | Overall Experienceplace is a joke and need to figure out who is actually in charge and find out facts before they go ahead and treat someone who didn't do anything wrong like a bad person. Really disappointed in upper management and total waste of time and money .
Kevin B | Overall ExperienceRodney was extremely knowledge and helpful. I was very happy with my experience with him, his team, and the facility.
David S | Overall ExperienceThanks to Rodney and staff for being so help and friendly
remedios B | Overall ExperienceKeep up the good awesome JOB🌺
Lazarus A | First ImpressionsI would recommend Iwelli U-HAUL storage, to anyone looking for a safe, secure, and clean facility to store their belongings. The staff is awesome beyond words. They listen and understand the needs of their clients, and it clearly comes across in the Ohana vibe the professional staff exhibits. For my storage needs, this facility was better priced than other places I looked at. Aloha & Mahalo, to Rodney and the rest of the staff for a memorable experience!
jermel-jervonta a | Overall ExperienceThe staff was extremely helpful, friendly, professional and went above and beyond my expectations! Very happy I chose this location.
Brian F | First ImpressionsRodney is a gem within your employees. I went there earlier this week mentioning I had used the phone to order 2 storage units. Rodney asked to verify the info, and, sure enough, one of the storage units dod not exist. He then found a large enough storage unit that I did not need two. Then he canceled the inaccurate order and put me on the new storage unit. Give this man a raise.
Annabelle c | First ImpressionsStaff were super helpful
Patrick K | First ImpressionsGreat stuff and very professional
remedios B | First ImpressionsThe staff was friendly but very short-handed. When you don't hire enough workers it makes for a very long wait. They are not moving slow, it is usually only one person there! Also, it was very frustrating to get into the storage facility because we would have to swipe the card over and over to get in and there was nothing wrong with my card and I saw it happening to other people. Your security is good, but don't keep your customers out too!
Frederick M | Overall ExperienceRodney was great help.
Brayden W | First ImpressionsVery great customer service!!
Vincente L | Overall ExperienceAbove and beyond! Rodney is great with getting the right storage needed!
kele m | First ImpressionsRodney D and Staff are simply Amazing. They are very honest, humble and enjoy helping customers. I am a returning customer. This is my go to Uhaul location. Mahalo Nui Loa Rodney and Staff, Captain Vince 1 Epic Tour
Vincent M | First ImpressionsTotally pleased with faculties and staff
PHYLLIS M | First ImpressionsRodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!🥰
Kristi M | Overall ExperienceI made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.
Tim F | First ImpressionsEasy access, friendly staff, clean.
kathryn p | First ImpressionsContained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day
david s | Overall ExperienceAwesome staff. I wouldn’t have left if I wasn’t moving off island.
PAUL Y | Overall ExperienceIt is good and perfect.
Trina O | First ImpressionsRodney was amazing!
Matthew H | First ImpressionsRodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!
PATRICIA E | First ImpressionsThank you keep up the job 😀😀😀
ERLINDA B | First ImpressionsExcellent customer service
Dale S | Overall ExperienceBesides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.
Marie V | Overall Experience24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.
Trevin H | First ImpressionsGreat customer service. Very helpful.
APRIL C | Overall ExperienceN/A
darrell m | First ImpressionsThe lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!
jesus c | First Impressions24 hour access is so needed.
Christina B | First ImpressionsThe people working were very kind and helpful. Great people!
Dexter P | Overall ExperienceI never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.
RJ S | Overall ExperienceAll good just right for me!
ian l | First ImpressionsNeed to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.
James B | First Impressionsthanks
Yeshua M | Overall ExperienceLead staff and crew were helpful and responsive.
ALEX M | Overall ExperienceThe place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience
albin d | Overall ExperienceOne thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.
Otis J | Overall Experiencepaid for climate controlled and was not. was hot, and uncomfortable.
liz a | Overall ExperienceI was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.
Shaye a | Overall ExperienceManager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family’s difficult time
BETTY A | Overall ExperienceExcellent, well kept location and friendly staff.
george C | Overall Experienceeveryone was very helpful, and I did enjoy doing business there
DANA C | Overall Experiencecustomer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!
HARRIS I | Overall ExperienceBest uhaul I been to
victor n | Overall ExperienceThanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.
hortencia m | Overall ExperienceThe customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. 💯‼🤙
Raynette D | First ImpressionsThe staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.
James K | Overall ExperienceEmployees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.
Loreto S | Overall ExperienceExcellent help and assistance. Make the moving process easy.
christie p | First Impressionsthe man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.
Nicholas M | First ImpressionsGreat customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.
MICHAEL E | First ImpressionsEasy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!
CHERISH K | First ImpressionsAll staff were very friendly and helpful.
elana j | Overall ExperienceGood service
Talimatola M | Overall ExperienceEveryone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.
Suzanne L | Overall ExperienceFelicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.
Daniel M | First ImpressionsU-Haul is a convenient location for me. The employees and the manager were very helpful.
VERNA T | Overall ExperienceGreat Management and Team!
Leonard S | First ImpressionsI received excellent customer service from the employees working.
Sii T | First ImpressionsEveryone pitched in and did extra.Mahalo!
Leonard S | First ImpressionsRodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha
EMPIRE I | Overall ExperienceWas charged multiple times for the same thing but otherwise it was a smooth transition
Jessica P | Overall ExperienceMGT and staff were always helpful and available.
VERNON H | Overall ExperienceGreat customer service
DANA B | Reservation1)The first rep gave me a lower quote 2) email rec’d was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service
Sandy O | ReservationGreat experience with both the storage room and trucks!
robert c | Overall ExperienceYour facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!
Howard T | Overall ExperienceVanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.
Laurel B | Overall ExperienceThe haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend
ADAM C | Overall ExperienceThank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Thanks!
Gregoria F | Overall ExperienceALOHA TO THE FRIENDLY STAFFS🤙👍🤙
evelyn f | Overall ExperienceThere was restroom in the storage facility that is always locked and not able to be used.
TIMOTHY L | Overall Experience