Customer Reviews for U-Haul Moving & Storage of Inglewood

Rating:

5.0

Todo bien

Rating:

2.0

They forgot my dolly

Rating:

4.0

Wesley, again was extremely helpful. The truck had small damage when I got it, but they are cosmetics. Truck ran good.

Rating:

5.0

Staff was courteous and helpful, instructions and systems were all clear

Rating:

5.0

There was Three gentlemen that were very Excellent in there customer service. They help me find a truck plus handling the line the were very swift. I give them 100%

Rating:

5.0

I've rented from location before and, always friendly, in office and yard

Rating:

1.0

The absolutely worst customer experience I have ever received. Staring with me calling the day before my rental and being put on hold for very 15 minutes TWICE. When I arrived pick up was 6/10. Yes it was quick and easy but the customer service agent rushed me through the process eve twice scrolling down for me. He told me that that tank was at 1/4 and the return it as such. I took his work for him t but on return the contract that he sped me through indicated closer to half! I also told him that I wanted to adjust my reservation from 1:30 to 1:30 and he said not to worry about it. When I returned the truck the gentleman who help me was very rude. He didn’t support me with questions regarding the gas. Elevated his voice and took me to see the manager. When we went inside the manager wasn’t present.

Rating:

5.0

Keep doing what your doing, your service is outstanding, Thanks

Rating:

4.0

Reservation system wasn't working, but I don't believe that's the fault of this location. They were trying very hard to get by with what they had. The vapor lock system was preventing me from filling the gas at the gas station, but I don't know if that's an issue with the gas station or the vehicle itself.

Rating:

5.0

We have used this location numerous times. Staff is always friendly and professional. Using the online order, makes pick up smooth and quick. Equipment is always ready and clean. We will definitely use again and again ;-)

Rating:

5.0

All was good except for the U Haul computer system being very slow.

Rating:

5.0

The best customer service have ever experienced in the U-Haul stations

Rating:

2.0

Danny was amazingly helpful and courteous. He made the pick up process easy and well understood. Even when I had an error he quickly resolved it without any hesitation. On the other hand THE PICK UP WITH GEORGIA was EXTREMELY TRIGGERING AND AGGRESSIVE. Upon arriving to the facility she addressed me outside of the truck with negative body language and gestures because I went the wrong way to drop off the vehicle. Instead of directing me she responded with “Go out and make any-turn I don’t know what you gonna do” Wow. Ok no problem let me do that. My kids were even appalled at the response. Very unprofessional. She then proceeded not once but twice more to engage with me in an aggressive manor. She was very unprofessional and antagonistic. I became irate due to her interaction with me which she continued to want to argue and let me know that she gets off at 7 as if to invite me to fight. I can’t believe I had this type of interaction with an employee after having a strenuous day already. Not a moment of de-escalation occurred on her part. Even after removing myself from her presence she continued to approach me to keep the interaction going so I continued to yell at her to leave me alone. I requested an email receipt to avoid her further as she continued to keep trying to interrupt me with the other workers. I will NEVER return to this facility for any type of service. It’s unfortunate that 1 bad employee maybe having a bad day or long work shift can change the environment for the entire company. I have also send this information to your corporate office in hopes that she is further educated on customer service issues & setting good examples for younger team members.

Rating:

1.0

We rented bins and a uhaul. We had to return them after hours, so we secured the bins in the truck and returned them- as instructed. I spoke to someone on the phone because I noticed we were charged for them. They stated noone could remember finding them the next day and they didn’t document if they were there the next day. Somehow that was our responsibility- even though they were relying on pure memory over 2 weeks after they were used and we were charged $100 for the bins we returned. Additionally she mentioned it was our fault because the bins weren’t in the return photos for the truck. Noone ever told us we had to photograph them those instructions were specifically for the truck. Feels like we basically got charged because they don’t document and inventory their stuff properly.

Rating:

5.0

Mr. Reyes maintains high standards in product and services!! I am very happy with their services!! They are great!! And that is something that even Steve Wonder can see!!

Rating:

5.0

General Manager has great customer service!!!

Rating:

1.0

I agreed to pay $25 . When i get to pick up my truck they actually end up charging me $90+ . And the excuse is an $70 holding fee that was never mentioned online nor did i agree to. And on top of that they charge for fuel . Even if you bring the truck back filled up ! And the final receipt was $100+ with a bunch of charges i never agreed to! This is ridiculous and a scam . I will never use these services ever again .

Rating:

5.0

Service is and was just great and well coming great job 👍

Rating:

5.0

The staff at this location is exceptional. They are prepared, trained, knowledgeable and polite. It's the best UHaul experience I've ever had. My trailer was hooked up for me and all lights checked. We were in and out in no time at all. Exceptional experience.

Rating:

5.0

Excellent at the counter and they guy that hooked up the trailer was awesome as well.

Rating:

1.0

You present excellent service

Rating:

1.0

Get rid of the Manager. He tried to put false charges of damage on me on a vehicle that he knew that was damaged that he let out to rent. He got upset that I called in and said my things got wet so he tried to blame me for banging up the truck and thank God I had pictures taken prior to me leaving a lot or else he would’ve built me $2400 which he tried to.

Rating:

5.0

Very Courteous, Friendly, Fun and Expedient. I love this location. Very affordable too. I will definitely return.

Rating:

5.0

This location provides the best customer service

Rating:

5.0

Danny was OUTSTANDING and Can you Clone him?

Rating:

5.0

Vehicle body, windshield, etc. needed washing, a d customer service during return was poor.

Rating:

5.0

Excellent customer service

Rating:

5.0

The front desk was efficient, friendly and helpful and the return are was clear with the person receiving g the vehicles making everything easy and swift. Would recommend, keep up the great work! It’s much appreciated :)!

Rating:

5.0

Wonderful service. Again and again your team continues to do that. Keep it folks as when most things are not working U-Haul for sure does.

Rating:

1.0

Improve communication skills, was told I would receive a call when equipment came in, but never did. When I drove 60 miles to pick up, was told it has been there since yesterday. When I asked why they didn't call me, they said I don't know. Was subsequently charged an extra day rental fee because of their negligence, lack of communication skills and lack of concern for me, the customer.

Rating:

1.0

My truck was not at the location it was supposed to be at for pickup. I had to drive 30 minutes to another location and an extra 30 minutes to my pickup. It cost me nearly $200 of extra labor wages as the crew waited for me because of your mismanagement.

Rating:

5.0

The staff members are very kind, polite, helpful and accommodating. And the manager Danny is amazing. Tyler, Eddie and the brotha with the curly shoulder-length hair is very kind too. I can't remember everyone's names, but please give this crew of guys some kinda bonus. THIS is a great group. They keep the trucks clean and I love that 😇👍🏾

Rating:

5.0

Great customer service!

Rating:

4.0

Ms. Georgia was back and forth on the front end by herself. Managing to assist 3 - 4 people at a time. The wait time was too long, being that I was on a set time schedule. However, I do understand in situations when there is short of staff. Over all, other than that I was happy with the service she provided. She deserves a recognition, she's very clear an detailed.

Rating:

5.0

Thank you

Rating:

5.0

The service rep was very helpful and very pleasant

Rating:

5.0

La atención fué excelente y amable en todo aspecto

Rating:

5.0

I always have a great experience with the staff!

Rating:

5.0

Very good service and well experienced helpful and friendly staff

Rating:

5.0

I want to give a special thanks to Danny and Yolanda they were very very kind and they went above and beyond to help me. They provide excellent service with a great attitude and empathy for their customes. If it wasn't for them I don't know how I would have made the move today they help me above and beyond and I would always recommend to speak with them when going to U-Haul in Inglewood off of la brea, thank you guys again

Rating:

1.0

The ceiling was falling because the unit next to us was empty and some one got in to my unit couple of time and they rant sack everything and stole valuables I reported it the first time and all I got was (we cannot do nothing ) I fixed and they jump the second time and again the front desk say that it’s out of there hands and there’s nothing they can do it was the worse experience , I really need it to keep renting but I had to move my stuff before some one keeps damaging it and taking what ever they want it

Rating:

5.0

The manager of the facilities was very nice. I forgot his name he may have been in Spanish. very well spoken, very professional.

Rating:

5.0

Georgia manager very nice and fast

Rating:

1.0

my things were stolen out of my storage. I was told that if I didn’t have insurance, there was nothing that your company could do. I’m very disappointed in U-Haul. I will never use his service again for Storage. There’s no compensation for what me and my family has lost. I believe it was inside job. There was too much time invested in opening my boxes and going through my things.. with no help from management only a guilty face.

Rating:

5.0

They worked with me on price, allowed me to move with no issue, communicate well and treated me with respect. Thank you guys

Rating:

1.0

No climate control; No elevator; There's mold in the units, which ruined all of my clothes; and the ceiling was in disrepair.

Rating:

5.0

Thanks alot

Rating:

5.0

It needs a good facelift, and revised rates.

Rating:

5.0

The whole team and Yolanda and Danny were amazing! A very cheerful environment.

Rating:

5.0

Best staff I’ve ever encountered, super loving and welcoming. Made me feel safe and at peace despite my U-Haul getting vandalized. Helped me through the whole process seamlessly

Rating:

2.0

The Lady, in the office, was extremely kind. That's the only reason why I didn't choose "Poor".

Rating:

4.0

none

Rating:

4.0

The staff in the Inglewood California office were very very helpful and nice

Rating:

1.0

Part of the ceiling was missing it had 2-rat traps in my unit I didn’t feel like my belongings were safe I took it because I moved from up north in a one way truck the unit I reserved on Vermont was given away and that was the only unit available and I had to get my things out the truck my place isn’t ready yet but I received a letter that the exterminator was going in once a month bad enough it was upstairs no elevator I had plenty of room in my unit but the way the stairs and the hallway was I couldn’t get my couch r my washer and dryer that’s why I rented a bigger room to make sure everything would fit that didn’t happen so I had to rent a room from someone to store my washer dryer and couch now all my things are together and out of that unit

Rating:

4.0

Fast and professiinal

Rating:

3.0

I used three different storages, as of now only one has been turned in because I no longer need it. My concern with it was the door from the outside was in a broken condition each time however, I was able with the staff's help to enter to get to my storage room.

Rating:

3.0

I appreciate your service!

Rating:

2.0

Prices are way too high for those tiny spaces

Rating:

5.0

The staff was amazing and the facilities were great as well. Left my stuff there for almost 9 years with no problems.

Rating:

5.0

Delroy and his crew took even measure to make sure we were completely satisfied, they’re the best crew in Los Angeles hands down. Thanks

Rating:

5.0

Denny was extremely patient, respectful and professional with me. I truly appreciate that because I am going through some major life issues at this time.

Rating:

1.0

Calvin and Yari (or whatever her name was). She was an older short lady were rude. I came in waited to he helped, Yari stated everyone was on lunch yet they all were sitting around talking about nothing. Calvin did the reservation and had rude tone the entire time as if I was bothering him. Compared to other locations, the customer service needs a big improvement. Also, there’s no where to park when unloading your stuff. They have trucks lined up in front of the doors and leave a one car spot for everyone to unload which is asinine.

Rating:

1.0

The staff was horrible towards me.

Rating:

5.0

The rep she was awesome she helped me in every way and she was a fun person to talk too

Rating:

5.0

I was content with services and will always use the service when necessary.

Rating:

5.0

I know the lights are motion detected. Yet I did not like how they just shut off and I had to stop clearing my storage to get the lights on again. Otherwise it would be good lighting. The female employee that assisted me on this past Sunday everytime I came to Uhaul has been very professional with polite and helpful she is. She has a good attitude. Thank you

Rating:

1.0

Wasted my times access card didnt work I still haven't got my refund.

Rating:

4.0

Some of the staff that works outside are rude and unprofessional towards customers. The staff working behind the counter was extremely helpful, friendly and professional.

Rating:

3.0

Mr. Richard, and Ms. Yolanda The move out day on 9/26/2022 Monday, per you U Haul management Team per phone 📱 conversation move out no later than due date 4:30pm. The storage was clean 11:30am. I am right on you vido cameras 📷. 10/7/2022, That move out date is FRAUD statement. Your staff were all helpful, I will referral all and futher friends to you location. Thks, Roger-slim

Rating:

1.0

I had originally arranged a few weeks in advance. I called to confirm a few days I have the time, the day before and the morning of 3 times. I was told that you Box would be there and ready and I was on a very tight schedule because I had other people helping me. When I arrived, there was no U Box. A woman working there was very rude I was a returning a truck and she wasn't helpful at all and actually started yelling at me and acting out. Because there was no U Box and I had to unload the truck to return Ito return it and get my stuff put away somewhere, I was forced to take the only thing available a 7 by 10 storage unit which costs twice as much as the U Box.. I was told there was nothing else available. I feel like I was hijacked and manipulated into doing this . I contact the owner but he was no help.

Rating:

5.0

Very humble, calm and professional site/facility you guys have. Appreciate all your help and welcoming environment. Thank you!!

Rating:

5.0

Very professional

Rating:

3.0

Need more parking for customers who rent storage units. My only critique

Rating:

5.0

The staff we worked with at the La Brea location were all very helpful. We really appreciate their professionalism and helpfulness!

Rating:

1.0

Didn’t store there due to lack secure units

Rating:

1.0

Person who’s shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven’t had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.

Rating:

5.0

Ricardo is great! He really puts the customer first and goes above and beyond!

Rating:

4.0

Front female staff is rude

Rating:

2.0

Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!

Rating:

1.0

The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?

Rating:

1.0

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That’s not fair and I will be contacting your CEO.

Rating:

5.0

I will recommend to friends anytime

Rating:

2.0

Staff is very inconsistent and don’t listen to the consumers request

Rating:

5.0

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Rating:

5.0

Very clean and secure storage.

Rating:

5.0

Thank You U-Haul!!!

Rating:

3.0

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com

Rating:

3.0

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Rating:

4.0

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Rating:

3.0

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

Rating:

2.0

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Rating:

5.0

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Rating:

1.0

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

Rating:

5.0

Great Service

Rating:

4.0

Great staff

Rating:

5.0

Great

Rating:

5.0

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Rating:

4.0

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

Rating:

1.0

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Rating:

5.0

Very satisfied

Rating:

4.0

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

Rating:

1.0

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

Rating:

5.0

Had my storage since 2012 and never had a problem. Thanks

Rating:

1.0

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Rating:

1.0

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Rating:

5.0

Very helpful and friendly