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JERMAINE PCustomer Reviews for U-Haul Moving & Storage of Irving
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Without comments!!!
MARIA A | Overall ExperienceNothing keep up the good work
ORLANDO JMuy buenos servicios
YOEL BThere wasn’t someone at the front desk for almost 10 minutes after I arrived. He wasn’t very friendly and gave little direction. He had more conversation with the other employee that had walked in than he did with me.
TAYLOR MCharged me fuel charge and I put more gas that I received it at. Told me to put 1/4 of tank to get $10.80 credit and charged me $9.80 for fuel and put I only had 1/8th of tank. Called them and told me they would reimburse me $9.80 but the contract said I would get $10.80 if I put 1/4 of a tank.
REGAN KThe female was very nice.She gave us the right information for a price.She helped us with everything that we needed help on.I did the U-Haul on Irving road.And the building was very clean would recommend this to other people who are moving.
GREGORY MI had reserved, in addition to the truck, a hand truck to move large appliances. They didn't have any!
DAVID CGreat Location! The guy who helped me is always so friendly and very helpful. Thank you UHAUL!!
BRUCE TMoving is really hard, but U-Haul makes it easier. Agents are very kind and they even wait on me because I was late to return the truck. Did drive as safe as I could. At Irving storage You will never be disappointed. I don’t have much experience on Moving and see you guys waiting on me You just make the Difference and make me Happy again.Thank you. U-Haul need to make sure that all locations posted it has service because some locations was no cars like service out but still on GPS , no service don’t show the location especially when is agency, they told me the truck is not working properly but why your address is posted.
HADJI MAgradezco mucho muy buen servicio. Recomendaría a cualquier amigo
ALEXEI RThe check in process has been streamlined and it is much better and a lot easier. Customer service was great.
GWENDOLYN BNice staff, very helpful
SONYA VContinuar así con respecto al trato y mantenimiento de sus equipos excelente
MARIO LMake lifting dolly available to rent instead of selling. Today I bought dolly $80 from u-haul for only one time use.
Samuel SNA
MARTIN VI made a my online reservation over a month ago, my original location didn’t have the equipment for my oneway move. I chose this location as the week prior I had great service. This week was total opposite. First, they didn’t have the utility dolly I had reserved, was offered an appliance dolly which I excepted but hard to move boxes with an appliance dolly. Then I was told my truck was behind the building, instead of being brought up to the office like all over my other rentals over the last 10 years. This was a 7pm pick up so I had to go search in the dusk/dark not a lot of light or lights. After about 20 minutes of searching, and opening several trucks as they were unlocked. I was able to find my rental truck had to use the key in the ignition to make sure of the I had the right truck. I then had to drive around the building to load my dolly and furniture pads, which again in my previous rentals have already been in my rental truck. I won’t be using this location in the future if I have the need.
SCOTT EIn addition to a trailer, I reserved an appliance dolly. No dolly available at pick-up. Representative suggested to call around to other U-Haul locations.. No other effort was offered by the U-Haul representative. I considered cancellation.
GILBERT RMy rental process went very smoothly. The only issue was the right side brake light was out. Otherwise, everything was great. Customer service, time and ease of the rental process and all other points of the the transaction were on point. I will continue to refer and patronize this particular store in the future.
MIRANDA SThe Van was new to.
Wilson KHorrible. The truck was dropped off the same day day. My mileage was 22 miles to the destination from Irving TX to pleasant Grove Dallas tx and 22 miles back from Dallas tx. They tried to lie and say I drove 147 miles in one day. Which was a lie. We put more gas in the truck than it was supposed to have. The customer service wasn't the grandest. I'll never do this again unless it's a desperate situation..... Uhaul actually owe me money because I didn't even go over the 60 miles it was under. I don't ever plan on using Uhaul again.
Michkie JQuick service
MANIMA PI was with U-Haul for over 3 years and was very pleased.
Angela S | Overall ExperienceYes that location did a excellent job
ROBERT RThis was not originally assigned drop off. The original drop off location needs to be removed from system. The original drop off location address is now a new fire station.
BLAKE GI dropped it off after hours and had no interaction with staff.
JOHN CI can't think of a thing. I respect the Employees at this location because they are nice and always helpful. Thanks Sebastian and crew...
Angela SNice friendly
Nilda NGreat help Can we get a raise please A bonus or something
TYLANOR DFriendly and efficient staff
CELSO CWe dropped the truck off after hours
DAVID PI was stranded for a 12 hours due to poorly managed equipment I returned the vehicle after 2 mins of having it because it was stalling out after 20 mph but the guy said no it supposed to be like that So after that it wouldn’t go over 40 mph unless I pull over and turn it off
DEMARIO CYou guys are doing great
MOHAMED KStorage space was not what I requeested online. Needed
erick f | First ImpressionsJust keep doing what you’re doing. Thank you very much.
RAFAEL MWhen I went to check out and pulled my vehicle up it says to stop and wait in the vehicle for someone to come. I waited like five minutes no one came then I went inside and all I could see was one employee and they were helping someone else. Then I hear someone cough from the other side of the counter there was an employee on the far side sitting scrolling on their cell phone. When they saw me in front of them was the only time they asked if I needed help. Employees should be looking to help the customer there is a monitor that shows my vehicle was parked waiting for help. I find this very bad customer service. Ban your employees from having their cell phone while at work!
Michael HNothing
DERYK GOver all great customer service.
MEKONNEN WSebastian was so helpful. He was like Superman!
HABIBULLAH DCustomer service agent was friendly and helpful. He did a good job. The problem was that the appliance dolly that I reserved, which was an important piece of being able to do the move was not in stock. The associate stated that the stock of the dolly's can't be seen in the system because I asked him to check and see if I could pick one up at the u-haul location by my house. I ended up having to go rent one at home depot instead. Again, associate was good. But if you don't have the equipment that is reserved, then why reserve in the first place?
GARY CFue lo mejor de lo que yo esperaba. Gracias.
MARIA A | First ImpressionsThe parking lot is small and congested. Staff was friendly although seem to need more people inside
BRIAN REmployees and managers who do things quickly and accurately are kind to all customers
ICKSU JBoth the pickup and the drop off were handled professionally and quickly.
LAURA JGod job
ALEXIS LEverything is good but they said there is no extra free but charge $25 for cleaning I don’t know for what cleaning before I drop vehicle I cleaned still they charged
RAMANJANEYULU CEl personal muy amable
JESSICA R | First ImpressionsNothing
RONALD RPoor service all around.
FEMI WGreat job quick and painless
GENE JWe have no complaints, Irving was great.
KELLEY RMy previous experience went well, but this time less so. Had trouble checking in with app. Cell reception is spotty at location. I think I made error when confirming fuel level, but couldn’t go back to app to check. I was charged for 3 gallons of gas, but drove a total of 8 miles?!
JAMES MI have trouble to understand the application on my cellphone and taking pictures I spent 15 min trying to figure it out how it works
JOSE CThe truck was clean, but had poor acceleration. I would suggest more maintenance on the vehicles to check for acceleration and brakes
Joy WBuenas atención
PABLO SThe loaders I hired complicated things, but eventually got the job done.
KELLEY DCourteous and professional staff, very friendly and knowledgeable.
Gloria F | Overall ExperienceThanks
jermiah r | First ImpressionsJames Henderson
james h | First ImpressionsThe storage room that i rented on this facility was well maintained and clean and easy to store my items definitely will recommend this location to family and friends in the area and reasonable price.
Erik M | Overall ExperienceEveryone there was very helpful and I will rent from again.
JOSE G | Overall ExperienceThis is my Second time renting a storage and I have to say both times renting from this particular storage facility. They have always been courtesy, safe, reasonable price and staff always, friendly. Highly, recommend to friends ,family and word of mouth. Thank you, Jessica Blackburn
JESSICA B | Overall ExperienceIt was pretty decent. Staff was cool. I personally felt I was being overcharged for the smallest unit they had, witch was 80$ 1st month 80$ I'm guessing 40$ for unit, 20$ insurance, and 20$ for the lock; EVEN THOUGH I HAD MY OWN LOCK, I HAD TO BUY THEIRS..... 2ND thing it wasn't 24hr access, and the security was really an extra lock on My unit that I could of provided, that only they had the 🗝️. Every time I went there I had to ask for that key in order to access my unit. So month 2 ends up being the same price, 80$. Dang, I already have the lock you sold me for the 20$! Why was it still 80$ the 2nd month? Over all it was satisfactory. Staff was Great though!
Barney R | Overall ExperienceEasy to access and depart from this U-Haul business, staff always friendly and helpful.
PATRICIA S | Overall ExperienceExcellent services overall
Dyisha G | First ImpressionsI especially appreciated the kind assistance given by the young man who waited on me.
Jan M | Overall ExperienceThis experience was a breeze, U-HAUL employees were a joy to my moving, thanks a lot for you dedication in making sure your customer are taken of.
samson m | First ImpressionsThe move in process was smooth. However, the staff never told me that access hours were only during their store hours. I was also unaware that you have to pay extra for after hours access. This would have been helpful to know before move in. Otherwise, my move in process was great!
ASHLEY G | First ImpressionsThe facility was old and there appeared to be water damage on the wooden walls. Further, it was very dark inside the unit itself. Staff were professional and helpful every time I interacted with them.
Robert S | Overall ExperienceJose was very friendly, efficient and accommodating handling my storage space rental.
DOUGLAS S | First ImpressionsSiguen cobrando mensualmente cuando ya saqué las cosas y les avise que ya no necesitaba el storage
MARCELO B | Overall ExperienceThe staff was very friendly and helped us out.
Angela S | First ImpressionsThe staff was very helpful and understanding
Turquoise B | Overall ExperienceLazy workers ! I need my refund ASAP !
Molly M | First ImpressionsFast and efficient. Ramon was friendly and informative.
Zuky H | First ImpressionsCustomer Rep very nice excellent customer service answered a my questions
DANIEL M | First ImpressionsReal nice people in this location
Guadalupe R | First ImpressionsFor some reason, my reservation was not in the system and instead of a 1st floor larger unit, we had to go with a 2nd floor smaller unit. That was disappointing, but the gentleman at the office got it done quickly and I really appreciated him doing that.
Eric H | First ImpressionsVery close to my house and the staff very helpful ,friendly ,very clean. I can pay online awesome. Thank you Mary Sanchez
Mary S | First ImpressionsVery good Service
John B | Overall ExperienceEvery single staff member & management at this U-Haul was an absolute amazing helpful professional employee and for that I am thankful
Kendrick D | Overall ExperienceThis Uhaul location was the worst experience I have ever had in all the years I have used Uhaul. The storage I was using was leaking and the manager and staff didn’t not care, one of the staff members asked me if I had someone to come out to fix my storage that I was renting from them. I was told by Traci per the manager it was fixed but each timed it rain my stuff was getting wet so I moved. The manager did not contact me regarding the issue and when I was able to see her the day I was moving, she was rude , her attitude appeared as didn’t care and showed no concern for the issue. I will not ever use this location again nor recommend any one else to.
Kelly H | Overall ExperienceThis place was a God send to me! Chelsea told me about the 1 free month of self storage which is just what I needed! The staff was friendly and very helpful. They had dollies for.me to use that made it easy for me to get my stuff in. Thank you U-Haul of Irving!
MARY M | First ImpressionsThank you for the great experience!!
Liz L | Overall ExperienceWas very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )
Dorothy R | First Impressions:) thanks
Jared H | Overall ExperienceBuen servicio y muy amables
ALEJANDRO F | Overall ExperienceCustomer service was not available all the time. Only few people were available.
Tamekia J | Overall ExperienceWhen I booked the location, I was told that I would have 24/7 access. That’s not the case at this location.
Alvin P | First ImpressionsDamon at w. Irving location was great!! A keeper!
Liz L | First ImpressionsThey did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.
Katia C | Overall ExperienceI recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what’s required to rent as well as the terms and agreements ! I’ve never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you’re wanting the best ! I suggest you come to this location ! Thank you all ........
ismael r | First ImpressionsThank you for the great customer service.
ESTHER F | Overall ExperienceHEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE
ritisia c | Overall ExperienceThis is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.
terell w | Overall ExperienceGreat customer service
Franchell M | First ImpressionsOne customer service provider not enough to cover front end with customers waiting to be waited on!
michael m | First ImpressionsThe unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn’t the best but it was clean and dry and the staff was friendly
Tanja S | Overall ExperienceHad employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul
Katherine N | Overall ExperienceNeed more staff
Angela B | Overall ExperienceCraig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too
Angelica W | Overall ExperienceI don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.
Nellie M | First ImpressionsUnfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises
Tonya O | Overall ExperienceRaymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.
Brandon C | Overall ExperienceThe management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.
lila f | Overall ExperienceThey went way out of the way to accommodate my needs and for that I will always recommend them
lance t | Overall ExperienceGreat service.. and VERY nice reps in facility.
Dicky F | ReservationThis location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.
brittany r | Overall ExperiencePlease consider 24 hr access to units.
KWAME B | Overall ExperienceGood service
Moses N | Overall ExperienceVery professional!
Theodore C | Overall ExperienceTotally satisfied with the service & products provided.
Michael G | Overall ExperienceEveryone is super helpful and very nice:)
BREE S | Overall Experience