Customer Reviews for U-Haul Moving & Storage of Irving

Rating:

5.0

Staff was very helpful, kind and professional. In my opinion they were excellent.

Rating:

1.0

They took an amount of money from me other than what was agreed upon, without any reason. I advise you to be careful when dealing with them.

Rating:

5.0

The truck was clean and seemed to be well maintained, but part way through our drive from Dallas to Chicago we realized that the right rear turn signal was not working. Also, all trucks should be provided with a full tank of gas similar to most rental cars. Our truck had 5/16 of a tank at the start. We were supposed to return it with 5/16, which is a hassle trying to hit precisely 5/16 and prone to either over-filling or under-filling at the end. Receiving and returning it full would be much easier for the customer.

Rating:

3.0

Indo have a major issue with he price. My final invoice has a 20 dollar upcharge for after hours service. At the time of pickup the associate who helped me knew I would be bringing back the trailer after closing. Especially because he hadit going out again early in the morning. At no point was I told there will be an extra charge. I brought the trailer back earlier than my rental period. Still I got charged for unhooking and parking the trailer myself? This is a ridiculous upcharge that I was not informed about before hand. And for what service? I unhooked the heavy trailer with my son. Made sure it was secure and clean. Nad I get to pay extra over my contract for that? I will reconsider my business with uhaul due to this in the future.

Rating:

5.0

On the 5x8 trailers, sometimes you have the two bigger side rails, and sometimes its the old sticks of wood with notches in them. For us workers that haul heavy duty things that need to put ratchet straps in and hook up, the old ones just dont fit. I recommend updating your trailers to all side rails that will be able to accommodate sizable strap hooks.

Rating:

5.0

Muy buena atención de parte de Robert era un domingo en la tarde y me dió la mejor atención vayan con el directo es el hombre

Rating:

1.0

Told that the trailer would fit my needs and I had to leave what I rented the trailer for

Rating:

1.0

This place is a fraud someone is using my email address every time they rent and I called this place and talk to the manager he was rude and said so a police report? That Manage knows what is going on don't' want to do anything about it.

Rating:

5.0

Great service and fast.. amazing customer service!!

Rating:

4.0

Drop-off was super easy. The only hiccup is I had to go into the store and then wait because the person manning the drop-off area was working in another area at the time.

Rating:

5.0

Great job

Rating:

5.0

Good

Rating:

5.0

The Assistant Manager was a one-man show with several customers. He had a great attitude and was extremely knowledgeable and efficient.

Rating:

5.0

Nothing everything was good

Rating:

5.0

Everyone at this Uhaul location is very friendly and amazing. It makes my moving experience very easy and efficient. Thank you Irving team at Uhaul

Rating:

5.0

Good Saturday crew. Smooth operation. Super busy so get there early.

Rating:

4.0

The strap on the trailer was knotted and cranked. Roadside assistance came out and had to cut the strap and make a temporary one. Delayed my trip by 5 hours. Would be nice if team could double check to make sure straps a functional

Rating:

5.0

Nothing more!! Great experience each time! 100 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Customer Service is always over the top!!!

Rating:

5.0

Great customer service and nice facility people are very helpful and friendly great service

Rating:

5.0

I was in and out quickly, and the gentleman was polite and efficient in booking up my trailer. I have gotten a trailer from this location a few times now, and it has always been a great experience. He even gave my 3 year old a Uhaul truck piggy bank toy thing which was super nice of him.

Rating:

3.0

Next time a customer orders an appliance dolly when a reservation for a truck is made, make sure you have the dolly, or contact the customer in advance so that other arrangements can be made.

Rating:

2.0

I rented plastic bins for moving. I requested to extend my reservation. The store never answers the phone and customer service cannot find the reservation for me to extend. Its all a mess. UHAUL is not set up for long term assistance. If you use this company, make it for 1 or 2 days because trying to extend a reservation or communicate without being in the store is a nightmare. And I might add, the store has my phone number and wont call back.

Rating:

4.0

Customer counter people were awesome (that was the check-out guy, and the check-in guy taking your key for the truck 🚛 return. :) Everything was clean, but the u haul truck 🚒 rattled a lot! (wear and tear)/getting old. The mattress protector with handles was overpriced and the handles were tearing as we lifted our mattress. It couldn't support the weight. We trashed it. Loved how check-out was quick, convenient, and hassle free. You guys are on the ball 🏀 in this department. Enjoyed knowing that you can check the truck 🚛 in after hours. That was exciting to know! So many people can't always return the trucks during business hours. Thanks for the wonderful experience! I'm looking forward to my next rental!

Rating:

5.0

To do everything right to the costumers

Rating:

5.0

N/A

Rating:

5.0

Fast friendly pick up and user friendly system.

Rating:

5.0

Great service and equipment

Rating:

5.0

Good service nice talk. No west time cleaning good price $ thank you very much appreciate

Rating:

5.0

QUICK, COURTEOUS, KNOWLEDGABLE AND VERY FRIENDLY

Rating:

4.0

We dropped off after hours and used the app. Not fun. I would have liked to had a human to drop off too. Learning an app is not fun when your exhausted and it’s dark, esp in that part of Irving Tx.

Rating:

1.0

my Uhaul box was returned back to Uhaul office on Jan 5 2025 however still I am been charged for storage cost

Rating:

5.0

No improvement always a great experience.

Rating:

4.0

I brought the truck back 22 hours earlier than what I thought. I thought that I would get some sort of rebate, or something. I didn't.

Rating:

1.0

Terrible service. Rented a u-hual for the day. They did not go over any information and just handed me the keys. The employee was on his phone the whole time and didn't go over any of the rental agreement rules. Apparently you are supposed to return the truck with the same amount of gas as you got it with. If below a quarter tank they charge you a few of $30 plus another $15 to fill it back up. Literally drove the truck 10 miles and got charged $45 for going under by about $2 worth of gas. Had they explained any of that I would have filled the gas. When I returned the truck, they were unwilling to wave the fee, event though I offered to pay the $15 for the gas.

Rating:

1.0

Cancel Moving help and hire a company that actually has hired help and have the same hours as U-Haul.

Rating:

4.0

There's alot of staff early in the am but only one person in afternoon when busy. The man was working inside with a line and outside directing.

Rating:

3.0

Few people in front of me the wait was long

Rating:

5.0

Very friendly and courteous, thanks.

Rating:

2.0

Too expensive with all the hidden fees added up.

Rating:

5.0

Keep the clerk u have at the Irving location Slender white guy Very nice and professional I like that type of service….

Rating:

5.0

Courteous and professional staff, very friendly and knowledgeable.

Rating:

1.0

We were over charge. I paid. $30 dollars extra cash money it was not included in the final receipt. We drive the truck for less than 20 miles and their charge us for over 40 miles I do not have time to go back to the store and complain due to the moving. Let's see what will yo do about it. Thanks. Very bad altitude from the cashier.

Rating:

3.0

My main issue is that your contact less pick up is a joke. There are lock box's out front bit I still have to go in and ask for my key. So it's not contact less! Also we had to wait for my reference to get a call before I picked up the truck. Why? You already had my card info and a photo of my ID

Rating:

5.0

All Good 👍

Rating:

2.0

The lady who helped me was polite and worked quickly. However, I added a dolly rental to my order prior to arrival. When I arrived, I was told there were no more dollies available for rental and I was forced to buy one. It would have been much kinder and more profesional to allow me to rent one of the Dollies you all had for sale. After all, your inventory count was off (the system said a Dolly was available for rental). Now I have an expensive, bulky Dolly that I won’t ever use again.

Rating:

5.0

Lady that helped us was great.

Rating:

5.0

Thanks

Rating:

5.0

James Henderson

Rating:

5.0

The storage room that i rented on this facility was well maintained and clean and easy to store my items definitely will recommend this location to family and friends in the area and reasonable price.

Rating:

5.0

Everyone there was very helpful and I will rent from again.

Rating:

5.0

This is my Second time renting a storage and I have to say both times renting from this particular storage facility. They have always been courtesy, safe, reasonable price and staff always, friendly. Highly, recommend to friends ,family and word of mouth. Thank you, Jessica Blackburn

Rating:

3.0

It was pretty decent. Staff was cool. I personally felt I was being overcharged for the smallest unit they had, witch was 80$ 1st month 80$ I'm guessing 40$ for unit, 20$ insurance, and 20$ for the lock; EVEN THOUGH I HAD MY OWN LOCK, I HAD TO BUY THEIRS..... 2ND thing it wasn't 24hr access, and the security was really an extra lock on My unit that I could of provided, that only they had the 🗝️. Every time I went there I had to ask for that key in order to access my unit. So month 2 ends up being the same price, 80$. Dang, I already have the lock you sold me for the 20$! Why was it still 80$ the 2nd month? Over all it was satisfactory. Staff was Great though!

Rating:

5.0

Easy to access and depart from this U-Haul business, staff always friendly and helpful.

Rating:

5.0

Excellent services overall

Rating:

5.0

I especially appreciated the kind assistance given by the young man who waited on me.

Rating:

5.0

This experience was a breeze, U-HAUL employees were a joy to my moving, thanks a lot for you dedication in making sure your customer are taken of.

Rating:

4.0

The move in process was smooth. However, the staff never told me that access hours were only during their store hours. I was also unaware that you have to pay extra for after hours access. This would have been helpful to know before move in. Otherwise, my move in process was great!

Rating:

2.0

The facility was old and there appeared to be water damage on the wooden walls. Further, it was very dark inside the unit itself. Staff were professional and helpful every time I interacted with them.

Rating:

4.0

Jose was very friendly, efficient and accommodating handling my storage space rental.

Rating:

2.0

Siguen cobrando mensualmente cuando ya saqué las cosas y les avise que ya no necesitaba el storage

Rating:

5.0

The staff was very friendly and helped us out.

Rating:

5.0

The staff was very helpful and understanding

Rating:

2.0

Lazy workers ! I need my refund ASAP !

Rating:

5.0

Fast and efficient. Ramon was friendly and informative.

Rating:

5.0

Customer Rep very nice excellent customer service answered a my questions

Rating:

5.0

Real nice people in this location

Rating:

5.0

For some reason, my reservation was not in the system and instead of a 1st floor larger unit, we had to go with a 2nd floor smaller unit. That was disappointing, but the gentleman at the office got it done quickly and I really appreciated him doing that.

Rating:

5.0

Very close to my house and the staff very helpful ,friendly ,very clean. I can pay online awesome. Thank you Mary Sanchez

Rating:

3.0

Very good Service

Rating:

5.0

Every single staff member & management at this U-Haul was an absolute amazing helpful professional employee and for that I am thankful

Rating:

2.0

This Uhaul location was the worst experience I have ever had in all the years I have used Uhaul. The storage I was using was leaking and the manager and staff didn’t not care, one of the staff members asked me if I had someone to come out to fix my storage that I was renting from them. I was told by Traci per the manager it was fixed but each timed it rain my stuff was getting wet so I moved. The manager did not contact me regarding the issue and when I was able to see her the day I was moving, she was rude , her attitude appeared as didn’t care and showed no concern for the issue. I will not ever use this location again nor recommend any one else to.

Rating:

5.0

This place was a God send to me! Chelsea told me about the 1 free month of self storage which is just what I needed! The staff was friendly and very helpful. They had dollies for.me to use that made it easy for me to get my stuff in. Thank you U-Haul of Irving!

Rating:

5.0

Thank you for the great experience!!

Rating:

5.0

Was very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )

Rating:

5.0

:) thanks

Rating:

5.0

Buen servicio y muy amables

Rating:

3.0

Customer service was not available all the time. Only few people were available.

Rating:

5.0

When I booked the location, I was told that I would have 24/7 access. That’s not the case at this location.

Rating:

5.0

Damon at w. Irving location was great!! A keeper!

Rating:

2.0

They did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.

Rating:

5.0

I recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what’s required to rent as well as the terms and agreements ! I’ve never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you’re wanting the best ! I suggest you come to this location ! Thank you all ........

Rating:

5.0

Thank you for the great customer service.

Rating:

5.0

HEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE

Rating:

5.0

This is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.

Rating:

5.0

Great customer service

Rating:

1.0

One customer service provider not enough to cover front end with customers waiting to be waited on!

Rating:

3.0

The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn’t the best but it was clean and dry and the staff was friendly

Rating:

1.0

Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Rating:

5.0

Need more staff

Rating:

5.0

Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Rating:

5.0

I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Rating:

1.0

Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Rating:

5.0

Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

Rating:

1.0

The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

Rating:

5.0

They went way out of the way to accommodate my needs and for that I will always recommend them

Rating:

5.0

Great service.. and VERY nice reps in facility.

Rating:

5.0

This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

Rating:

4.0

Please consider 24 hr access to units.

Rating:

4.0

Good service

Rating:

5.0

Very professional!

Rating:

5.0

Totally satisfied with the service & products provided.