Customer Reviews for U-Haul Moving & Storage of Irvington
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Mark was very friendly and understood my concerns . Thanks for your great customer service .

Rating:

2.0

Key card that I was given did not work for the storage unit. have a truck full of items and cannot return truck because I have no where to store my belongings.

Rating:

5.0

EXCELLENT STAFF COMPLETELY SATISFIED CUSTOMER!!

Rating:

3.0

You got mice. Plus door would left open at times.

Rating:

1.0

Throughout the process the GM made my life more stressful for no reason, I had to seek out the regional manager, who helped with the process but shortly after the General Manager persisted with the poor treatment and zero awareness of me as an individual. I don’t have the energy to list the multiple inconveniences & poor treatment, please reference any cases associated with my account. Overall the experience was extremely difficult and challenging , solely due to the unprofessionalism and bully-antics by the extremely incompetent General Manager Susan. She is not a good person.

Rating:

5.0

No issues, they were extremely helpful

Rating:

5.0

Everyone was really nice, polite & very courteous I’d definitely recommend Uhaul on east Washington Street if anyone is in need of of a storage unit or a truck & trailer for moving go check them out…

Rating:

1.0

They put a lock on my storage bin 10 days before my payment was due and i was trying to move out 10 days before because i didn’t need it anymore. I called 8 times spoke to 8 people about removing it and no one came until after the 10 days and i couldn’t get in. I cut the lock myself and moved most of it out. When i came back to get my washer and dryer They charged me for the next months rent and locked me out.

Rating:

1.0

The storage room doesn’t have a light in it. It is very dark.

Rating:

5.0

The only thing that I would love..is that the local phones be answered..but everyone was always professional!!!!

Rating:

4.0

Facility is cleaner than most others I've seen in the past; it's a bit concerning to see a rat trap inside. There is NO light inside the unit. If an keycard is needed to get in the building and I have an authorized user, they should be given their own keycard.

Rating:

3.0

The staff at the actual facility was not very helpful and kept sending me to the facility down the street to answer any questions. I had trouble with my key in the beginning and the facility staff said they can’t do anything and to go down the street. The uhaul down the street ended up giving me a card to open it. To lock the storage, the staff AT the facility said you can use just a master lock and to go down the store to get it. I did that even though in the app it told me I was going to be getting a free lock. Anyways, I bought the master lock and the next time I came back to my storage unit, it was locked and had a note on it that I had to get a different lock and could not access my unit. I had come after hours so no one was there to assist me and no one had informed me prior to arriving. The uhaul staff down the street was very helpful and gave me the free lock the next day. Then the last day I was leaving, the main shutter of the storage would not close so I tried to call Pam and Mason which were the numbers listed for after hour issues. No one answered and left a message for both. I was forced to leave the shutter as is after waiting for about a half hour. I called uhaul customer support and informed them of the situation they told me someone will call me back the next day. No one called called me, I called back to make sure everything was good and that I had been checked out.

Rating:

2.0

Cancelled our contract here, which was randomly assigned to us by someone through U-Haul customer service. No way to contact anyone for assistance since it is self-service. This building is two stories and there are NO elevators. This needs to be made clear on your website or property map, for those like us who were moving extremely heavy items. That is why we cancelled.

Rating:

1.0

Did online move in but none of the info I was given about move in was accurate. I was given an access code that didn't work so I had to go get a card from a 2nd location to get in. Online move in told me that if I did it all online there would be a free lock waiting for me inside the unit. When we asked workers at both locations about the lock they told us they didn't know anything about it and I had to go buy one. This was clearly a top down problem and it appears that local ownership doesn't have a clue what is going on. Made the already frustrating and stressful move even more frustrating and stressful.

Rating:

2.0

I had an incident with a lady who worked onsite. She was very disrespectful. Although the issue was resolved by a wonderful lady by the name of Pam at another location it made me no longer want to deal with uhaul.

Rating:

4.0

The unit I rented was to small and to get a different one was way more hassle than it was worth. First off the building isn’t open to help second off how can you have the rental building way down the road from the storage unit??

Rating:

4.0

U-Haul is more expensive I just needed to return the U-Haul truck & I knew you all had late access which WAS AWESOME… but the independent truck dealer tried to charge me extra although I had a 24 hour rental & by adding on insurance I didn’t add !! The locations I frequent would have never done that but I had no control after I placed my order in the app… so the cost is the biggest issue

Rating:

1.0

Sign on the outside of the building says 24/7 storage which is far from true. Very misleading

Rating:

1.0

I found a live cockroach in one of our boxes. We had to throw away the items in the box and pay for pest control to ensure we wouldn’t have issues in our new home.

Rating:

3.0

I need to report foul play at this facility. I moved out of the storage on Monday. I even rented my moving truck and movers through UHaul. The first try was unsuccessful the week before because my movers never showed up. So, I rented the truck for nothing. On Monday the move was successful and my movers were awesome. Second time using them. When I went to return the truck, the man that checked my truck in removed the straps securing the dolly so that I would be charged for it. I refuse to pay for something I didn’t use. He even went so far as to say we can check the cameras. I said let’s do it. Then suddenly, it wasn’t a problem to remove the charge. I am telling everyone that will listen about the shady practices going on there, and I would never refer anyone to your business ever.

Rating:

4.0

Having the Business and Non-business hours posted at the facility would have been convenient.

Rating:

5.0

personnel were always friendly and helpful. 24/7 access was a boon and greatly appreciated.

Rating:

5.0

The manager, William, was EXTREMELY HELPFUL and provided exceptional customer service with consideration of the difficulties that I was experiencing during my move to my new home.

Rating:

4.0

It would be nice if the unit itself was lit so I didn't have to use my phone flashlight while trying to move things in or out. My keycard never worked. I was given a passcode which worked just fine, but it was not mine.

Rating:

5.0

Mr. William (Will) provided excellent customer service. He was more than accommodating in helping find storage space to accommodate my belongings.

Rating:

4.0

Biggest complaint is my key card didn’t work when I got to then building.

Rating:

5.0

I am very satisfied with cleanness, security, and reasonable pricing. As well as convenient location. NOTHING whatsoever to complain about. U-Haul has hit a home run in my field of play.

Rating:

5.0

I loved them

Rating:

1.0

I did not move in and would like to cancel this rental. I have contacted U-Haul and haven't received a response as of yet.

Rating:

2.0

Very unorganized , all locations seem to be disconnected. Ladies at the front desk of the Irvington location were not helpful at all and were very short with me when I was trying to get my access code and details on where to unload . After a hour of calling and getting no help I finally reached someone who was based in Florida and she helped me get access into my storage finally. Then she promised a credit because all of the inconvenience made me late to return the truck so she said she’d make sure I didn’t have to pay for an extra day and I never got a confirmation about that either . Overall a really stressful situation

Rating:

1.0

I felt that they were a little rude and check in.

Rating:

5.0

My name is spelled wrong it's Laurie Kloss that's all if you could change it that'd be awesome. Thanks

Rating:

3.0

I was told a lock would be in the unit when I arrived. It was not and I had to drive to a uhaul store to be given a lock. Added 30 minutes to the process. Also, the large garage doors to the facility were broken and I had to move everything through a normal door.

Rating:

3.0

I was under the impression there was an elevator to the second floor which couldn’t be found. So I had to carry everything up stairs. Upon leaving the overhead door #12 would close & it was late. General mgr didn’t answer phone. Eventually security was called & they took care of the situation.

Rating:

5.0

Everything was great had it for 5 years and when I move out everything was the way it was when I put it in there ..

Rating:

1.0

I was never able to access my unit or get help to access my unit. On the date of purchase I was unable to access the unit. I tried to call for assistance with no answer. I also tried to speak to someone at the offices attached to the self storage. The person inside informed me that they have "nothing to do" with the self storage and referred me to a location down the street. I went to that location as they were closing and they also said they "have nothing to do" with the self storage location I am at and referred me to call a 1800 number. I called the 1800 number and they told me I need to speak to someone at the location and they also cannot help me. Today I visit the offices again on E washington and a gentleman at the front desk listens to my issue and then slaps a swipe card on the counter. I pick it up and ask "so I should use this instead of my access code?". He respondes "yes" and thats it. I go back to my self storage and I still cannot gain access. I approach the same gentleman at the desk, and he throws his hands up in the air and says "well theres nothing that I can do". I see hes very frustrated so I try to calm him down and I say "its ok. I just need to cancel this, get my money back, and move on". He processes a cancellation (i assume) the slaps two pieces of paper on the counter. I respond, "So this is a cancellation? When should I expect the refund to be processed". He responds "45 days". No one at UHaul could assist me or was interested in assisting me. You have staff that is pretty much non verbal but I cant expect anything different it just seems like communication skills is just not a tool that the gentleman has in his back pocket.

Rating:

2.0

I moved out on Oct 3. Not 11/10. I did the process and left the room clean and then get emails that rent is due. Horrible phone customer service. Had to call back twice due to being on hold for over thirty mins.

Rating:

2.0

I was scheduled for reservations for two units. Given wrong information over the phone. Communication with customers service was not good AT all. Then to make matters worse I was charged for two days for a truck that I only needed for one day. Yes I made modifications to my original contract but called and made more modifications and was still charged! My experience was a total nightmare. And might I add this is not the fist time this has happened to me! I need a unit on the first floor but received one on the upper floor BUT...its not the facility's fault since I reserved on line after hours.

Rating:

5.0

Everything was great Thanks

Rating:

5.0

You should include instructions for the doors for first timers, overall the facility is great and so is service. The complimentary carts are SUPERR helpful and we are glad we went with Uhaul

Rating:

1.0

I asked for a first floor storage for disability reasons and was given a second floor unit with stairs and no elevator so very hard for me to get to it. My passcode didn’t work to get into the building. I needed a 10x10x15 unit and was given a 10x10x7 and all of my things will not fit into the unit. Called to try to get it corrected and kept being put on hold and after an hour and a half of waiting to talk to someone and 2phone calls the facility was closed so I have to wait til the next morning and risk being late taking back my truck the next day. This is the worst experience that I have ever had with uhaul. Not to mention that there isn’t a manager at the place that houses my unit. And I will not even get started on my truck rental. Not at all happy. Worst day of my life!!!!

Rating:

2.0

I had a reservation for a drive up storage unit near the airport and when that fell through I had to utilize 2 separate indoor storage units - this was a lot of extra driving, a lot more move in labor and it looks like it is going to cost more money- so it is pretty frustrating. Also one of the units didn’t have a lock as promised so I had to get one for it. And the unit that was 6’ high - my brother and I bashed our heads on it soooo many times. We had to take everything through the man door because the roll up door didn’t work - and the threshold on the man door made it really really difficult to use the carts provided- so a lot more effort on our part to overcome it. It was also Super hot in there and we didn’t have any water so that sucked. It basically took so much longer to arrange new storage and then go through the more complicated unloading process that we ended up having to return the truck a day late. - which cost me more money as well. I paid more than I was supposed for a location that was way far from the desired area and I had to work 3times harder. If someone from u haul could reach out and talk about how to make this right I would really appreciate it.

Rating:

5.0

I truly appreciate all the assistance from U-Haul Staff and Management they made a stressful situation for me and my family very smooth and successful I am forever grateful to them

Rating:

3.0

Some people I worked with were great and others need help with their customer skills. But that hoses with most every business.

Rating:

1.0

The lights don't work in my unit, the neighboring unit was forcibly entered, the garage loading dock door doesn't work and I can't get ahold of ANYONE, even at the emergency number, period. I've sat on hold for an hour before giving up TWICE. I'll be filling a chargeback through my bank. This is ridiculous.

Rating:

5.0

yall did a good job

Rating:

1.0

I never had a storage unit ○

Rating:

1.0

AWFUL EXPERIENCE IN IRVINGTON LOCATION WITH MARK AND HIS MANAGER PAM. MANAGER IS MORE UNPROFESSIONAL THAN HIM . COULD NOT ACCESS MY 24 7 STORAGE THE WHOLE 3 MONTHS I HAD THEM . WE RENTED TWO OF THEM . RACIAL SLURS WERE YELLED TO US AFTER OUR 4TH ATTEMPT TO ACCESS OUR STORAGE WITH NO LUCK . VERY POORLY RAN ESTABLISHMENT.WE ALWAYS PAID IN FULL AND ON TIME .

Rating:

1.0

Customer service was very poor didn't tell me where my storage unit was then didn't offer me lockes also the unit was smaller and I had to get units to storage my belongs

Rating:

5.0

It's a great place to have storage and as well as a great place to work.

Rating:

1.0

Don't ever go to U-haul moving & Storage On Irvington 6525 East Washington Street. That's the worst place to do business at and with don't go to that place. ! Very --- unprofessional!!!

Rating:

2.0

I had two units....for 13 months since like every other month I had problem.... that's why I got my stuff out no I'm sorry because you are having problems....plus late fees sometimes

Rating:

5.0

PAM is a wonderful women,works hard and helps others thank u for all your help pam.

Rating:

2.0

The customer service was poor and I felt that they could have been more helpful other than.."oh well we can't fix it" Also very insensitive to customers concerns.

Rating:

5.0

Very nice and helpful made sure I understood and asked if I had any questions

Rating:

4.0

Nice ppl there. Good service.

Rating:

5.0

folks always helpful!

Rating:

5.0

Thanks !!!!!!!!!!!!!

Rating:

3.0

Almost all my wooden furniture began to get mold on it.

Rating:

2.0

Mice feces all over my property and they chewed through my bags and one of my mattress. Also dead nice found in my unit