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Mike L | First ImpressionsSelf Storage Units in Indianapolis, IN, 46219
U-Haul Moving & Storage of Irvington
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Shortridge Storage LLC
405 S Shortridge Rd, Indianapolis, IN 46219 View Available Units0.9 miles from this location -
U-Haul Moving & Storage of Eastgate
7425 E Washington St, Indianapolis, IN 46219 View Available Units1.0 miles from this location -
U-Haul Moving & Storage at Shadeland Ave
2701 N Shadeland Ave, Indianapolis, IN 46219 View Available Units2.6 miles from this location -
U-Haul Moving & Storage of Lawrence
6800 Pendleton Pike, Indianapolis, IN 46226 View Available Units3.8 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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You got mice. Plus door would left open at times.
SCOTT D | Overall ExperienceThroughout the process the GM made my life more stressful for no reason, I had to seek out the regional manager, who helped with the process but shortly after the General Manager persisted with the poor treatment and zero awareness of me as an individual. I don’t have the energy to list the multiple inconveniences & poor treatment, please reference any cases associated with my account. Overall the experience was extremely difficult and challenging , solely due to the unprofessionalism and bully-antics by the extremely incompetent General Manager Susan. She is not a good person.
Brian F | Overall ExperienceNo issues, they were extremely helpful
DUANE W | First ImpressionsEveryone was really nice, polite & very courteous I’d definitely recommend Uhaul on east Washington Street if anyone is in need of of a storage unit or a truck & trailer for moving go check them out…
JAMES C | Overall ExperienceThey put a lock on my storage bin 10 days before my payment was due and i was trying to move out 10 days before because i didn’t need it anymore. I called 8 times spoke to 8 people about removing it and no one came until after the 10 days and i couldn’t get in. I cut the lock myself and moved most of it out. When i came back to get my washer and dryer They charged me for the next months rent and locked me out.
Breanna B | Overall ExperienceThe storage room doesn’t have a light in it. It is very dark.
Darryl S | Online Move InThe only thing that I would love..is that the local phones be answered..but everyone was always professional!!!!
Cheri C | Overall ExperienceFacility is cleaner than most others I've seen in the past; it's a bit concerning to see a rat trap inside. There is NO light inside the unit. If an keycard is needed to get in the building and I have an authorized user, they should be given their own keycard.
Theresa T | Online Move InThe staff at the actual facility was not very helpful and kept sending me to the facility down the street to answer any questions. I had trouble with my key in the beginning and the facility staff said they can’t do anything and to go down the street. The uhaul down the street ended up giving me a card to open it. To lock the storage, the staff AT the facility said you can use just a master lock and to go down the store to get it. I did that even though in the app it told me I was going to be getting a free lock. Anyways, I bought the master lock and the next time I came back to my storage unit, it was locked and had a note on it that I had to get a different lock and could not access my unit. I had come after hours so no one was there to assist me and no one had informed me prior to arriving. The uhaul staff down the street was very helpful and gave me the free lock the next day. Then the last day I was leaving, the main shutter of the storage would not close so I tried to call Pam and Mason which were the numbers listed for after hour issues. No one answered and left a message for both. I was forced to leave the shutter as is after waiting for about a half hour. I called uhaul customer support and informed them of the situation they told me someone will call me back the next day. No one called called me, I called back to make sure everything was good and that I had been checked out.
Sonia N | Overall ExperienceCancelled our contract here, which was randomly assigned to us by someone through U-Haul customer service. No way to contact anyone for assistance since it is self-service. This building is two stories and there are NO elevators. This needs to be made clear on your website or property map, for those like us who were moving extremely heavy items. That is why we cancelled.
Natalie M | Overall ExperienceDid online move in but none of the info I was given about move in was accurate. I was given an access code that didn't work so I had to go get a card from a 2nd location to get in. Online move in told me that if I did it all online there would be a free lock waiting for me inside the unit. When we asked workers at both locations about the lock they told us they didn't know anything about it and I had to go buy one. This was clearly a top down problem and it appears that local ownership doesn't have a clue what is going on. Made the already frustrating and stressful move even more frustrating and stressful.
Adam C | Online Move In