The only and big problem I had, was that the helpers I paid through uhaul didnt show up. So i take a lot more time than expected on my moving. I was supposed to return the truck yesterday. But due this problem that robert movings never call me back at least, unfortunnely I returned the truck next day (today). Please be compresive and not apply extra charge on me. I beg to you to help me get my refund back from the helpers that didnt show up. Thank you!
TOMAS HCustomer Reviews for U-Haul Moving & Storage of Jersey City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Receptionist was very useful and helpful
Ariel RIn all honesty the new management that is in Uhaul at 276 tonnelle ave in Jersey city has the poorest customer service attitude. I have been dealing with Uhaul for over 2 years on a regular basis and service was excellent until management was changed. I regularly rent at this location because it was a warm and welcoming environment, you even lost another regular due to these issues. This was a place where I recommended a few friends and colleagues unfortunately this has changed. I would like to see if this can be resolved. Thank you for time and for the service that is provided.
MOHAMED AI’ve renting from 276 Tonnelle since Spt of of 2024. The staff is always pleasant and helpful. The previous manager Jose was great. The current manager Ann Marie is Amazing. There are locations closer to me but I prefer to come here.
Genese GI wanna say thanks to Mason W. because he explained everything nicely and clearly. He explained everything step by step since it was my first time renting a U-Haul truck.
Anthony Fa poor management when we delivered the storage, because after the Storage was delivered they tried to charge me again the following month which was already paid one month ago. This was unreasonable.
BENJAMIN F | Overall ExperienceI enjoyed my experience with u haul the people were very friendly and helpful!
Kim s | First ImpressionsWorst experience EVER at a storage facility. Horrible site, unprofessional & uneducated staff. The owner was the worst. Water leaks near resolved. Ruined our furniture & belongings.
JEANNE S | Overall ExperienceTruck has a leak from the front window. It rain and all the water went inside the vehicle.
EDWIN JYour staff was extremely knowledgeable and helpful
EDWARD KPolite and good customer service is definitely needed. We were first given keys to a van and told to go and find the van, which we could not locate. Then the employee behind the counter told us they gave us another van. When I began taking picture of the van as instructed not once, twice but three times I had to go back inside the and get the correct link. The license plates did not match to the new van link. No apology was given. But another employee was able to help us. Thank you for not charging us for the extra time because we wasted a lot of unnecessary time because of this employee. We will not be using your location again.
Elspeth KThis location was extremely hard to get to. Traffic is horrendous. Tightly parked with alot of other trucks. No directions to returns vehicles.
JOSE MStaff was very nice
AGNIESZKA SThe associates at the front office were so friendly and helpful!
Bret F | First ImpressionsMy truck was not in the place listed on the pickup location. Instead, I had to find some help onsite and they had to look around to find the truck, and drive it up to the location for me. It seems to have been on another lot that the directions on the site were not aware of.
Di WI would like an acknowledgment that my rental was returned properly.
Kenneth BCleaning supplies she be able to purchase but next time I will bring my own
Lakeasha EThe staff sucks and has no idea what’s going on. They’re rude when you ask them questions because they don’t know the answers.
SAMANTHA BThe truck did not have any backup camera, no lighting in the cabin or dashboard… cigarette ashes in the ash tray Rear view mirrors won’t stay in position Very old and poorly maintained truck
Mouctar DThe customer service are very friendly and helpful and explain everything for me in very friendly atmosphere, what can i expect from U Haul next time I need it, excellent service thank you U Haul
RENE B | First ImpressionsKeep up the good work.
TAMARA FThe reps at location was very nice and helpful. The online experience to get validation took more than 45 minutes on the day of moving which was a horrible experience.
JASON WThe pickup experience was horrible. My pickup time was 10am ET Sunday 3!30. I arrived 10am to pick up - there was a line of 10+ people - took 1 hour to complete BOTH mobile and standing pickup - was handed a key to find my van - parked tightly between 2 other vans - and start the self serve mobile, van check before leaving. This location needs 4+ more service members to handle volume, it is wildly understaffed. The woman in service did her best to handle a frustrated line of customers and keep order, which added confusion. The van and drop off were fine. Regards, John S Badgley 201 873-6416
John SEverything was great! Fast service and good attention!
JOSE LYou just don’t have adequate staffing there was one woman at the front desk doing basically the job of 5 people. She was incredible but you a woefully understaffed. The hitch business seems like an after thought. No one even knew there was an appointment for today.
BRIAN JI was supposed to have a mobile pick up and that turned out horrible as I had to go to an inconvenient location for a van that I reserved over a week ago. Never ever again!!! So disappointed
Elizabeth DEverything was good
April JEverything is perfect, keep it up.
Jamot S | Overall ExperienceBelinda and Tanajah were awesome! They were polite over the phone. I was acknowledged when I came into the facility and helped right away for the most part. Best, Lashanna
LASHANNA W | First ImpressionsI have rented a unit from your company for a few years now and never really liked to call because the person that picks up wasn't always pleasant. Well, this time, I was pleasantly surprised to have engaged with Belinda over the phone. She was really polite and helpful. And then when I came in, I was helped by Tanajah. She was just as helpful as Belinda. This experience made me feel like a valued customer. Good hospitality is hard to find but I found it in these women. They made this experience amazing. Thank you for hiring amazing people! Best regards, Lashanna Williams
Lashanna W | Overall ExperienceHave always recommended your company
BETTY R | First ImpressionsThe staff is excellent. The app on the other hand needs work. The app requires pics which clearly shows the gas tank level at 7/16 full. Even when the staff enter the correct level, it resorted back to 9/16 full and charged me an extra 2gal at return which the staff could not correct. Unfortunately you need the app to do the rental and return process.
PAUL LThis was by far the best UHaul/storage/moving supply experience I've had in 55 years of life. The app is wonky, but the location is extremely well run and the staff on point.
Francisco DNothing keep doing what your doing now you guys are the best
Lizette PExcellent service! A+++
ISHAN G | First ImpressionsMuy bueno
Fredis PUhaul had a few glitches bad employees telling me I couldn't check in at their address, management not caring and giving me dirty looks and bad information but one employee by the name of Gerald was their to take responsibility even when I was dealing with someone else being lazy. I was never more impressed by someone's character and iniatiative to do a good job. It's to Gerald's credit alone that I received a happy customer service experience. Thank you Gerald from Jersey City on Tonnlle Ave
DOMENICK S | Overall ExperienceFriendly service
VERONICA SNice brand new truck nice and clean didn’t had no problem
RUBEN RStaff was excellent and vehicle was in great condition.
FRANK CFriendly guy accepted the truck and helped ensure we weren't charged extra due to a system mistake
James CThis location needs to properly review the contract and make any changes while the customer is on-site to avoid additional inconveniences. I was charged for a dolly that I did not need. Nor was the dolly packed on the truck. when I noticed the extra charge, the staff member handling my transaction said she would take it off. I again called nearly 3 hours later to confirm if it was done. I was told it was too late to change the contract and she will note the account so the person checking in the returned vehicle would not to charge. The following day, I received another invoice in the amount of $139 billing me for a missing dolly and extra mileage. The lady who checked me out in Jersey City had said there will be no additional mileage charges as it is included in the vehicle being rented. I'm now out $12 for dolly rental I never took. $120 for the "missing" dolly I never received. $11 for extra mileage. and additional rental fees and taxes of nearly $8. For a total of $151 in additional charges. I'm being told the area manager will contact me to correct. Did not receive any follow-up calls yesterday. My credit card has been charged. I will wait 3 days from the date of this review for a resolution before disputing the charges with my credit card company.
Shetal SJust gotta deal with the rat issue.. otherwise your storage area is a great spot
WILLIAM G | Overall ExperienceThat was the easiest process experience ever to get a car. Thank you!
NITISH DWas told that I had to download an app or use u-haul website to rent. Someone in line behind me was turned away and could not rent because she has a flip phone. Additionally, was told I must provide a contact info for someone else that can verify my identity!?!? Why??? Is my driver license and my credit card NOT good enough?? Will never rent u-haul again and will go with Home Depot and/or Lowe’s for my truck rentals next time. Terrible
Konstantin Rthe staff member who assissted me through the check in procedure on the app was amazingly helpful, friendly and patient as inattempted to rent my vehicle she was great
Bayard MThe initial set up on the app is a little confusing. But, after that it is pretty straightforward
EDWARD KJose the manager always makes sure you are taken care of and the crew are always helpful
MOHAMED AThe customer service was great, but the location is awful. There's only one way to go and it is onto a very busy road that almost always has a traffic jam. The location does not have parking, and there's no regular off-street parking around the area, so you are stuck unless you find someone that can take you to the location to pick up your rental truck.
ALFONSINA RI love you guys
SHIRLEY Vthe lady at the counter has lot of aptitude she changed my reservation from 2 days to just one day. the guys were very helpful and much more professional the truck was very old, not usb to charge the phone, it wasnt dirty but it wasnt really clean either
JAVIER MEveryone was friendly and helpful.
ELSPETH KStaff was great especially a young women named Elba I believe. Thank you
NATASHA P | First ImpressionsAt first I couldn't locate my unit but after a couple mins & staring at the map of storage units I was able to find my unit.
MICHAEL M | Online Move InEasy. That's the best compliment!
TIMOTHY SThe crew for pick up was excellent, great customer service and very professional. One thing that I would like to recommend is that the truck should have a little more of gas. We barley made it to the gas station. The cashier lady from the drop off shift was maybe tired but the crew from the morning I would rate them a 5 star!
Carlos QJose was amazing! Excellent customer service!!!
abdul g | First ImpressionsI just hope that employee name Gerald C. complies in refunding for amounts that were unnecessary when in fact the u-haul truck was parked before 6pm on January 2nd 2025 . The reason why I say this is because I needed a bigger storage unit and I had to wait for someone to cancel their reservation in order for me to give back the truck keys . But the truck was there on time on the same day . Jessica V .
Jessica V | First ImpressionsEverything was great, but there was just was one concern I had, we took back the truck at 9:36 p.m in the day we took it as we requested, but location was closed so we left the truck and dropped the key on the locker, the next day I checked the app and said we took the truck back the next day at 10 something in the morning, I got really worried, But hopping it was not a problem, I was still busy with my moved, I’ll be great if you come up with as items the will update at moment, thank you for everything
ORLANDO CImprove the self truck return process. I wasn't able to scan the code and the program kicked me out before I completed my return.
CARRIE TThe service very good
ANDRES MVery well run operation. Also the truck rental was great. A great team there. The moving service was bad. Not the workers. But the company in between.
jeroen B | First ImpressionsGreat customer service, no wait time, greeted with the best customer service and employees were helpful from beginning to ending. Purchased a storage unit after dropping my trailer great experience overall, would refer location.
Alyssa T | First ImpressionsThank you
carmen c | Overall ExperienceIt's was good because I'm used before at the area of Brooklyn so I know from before
ROSAI A | First ImpressionsGreat to rent there
JEANETTE S | Overall ExperienceStaff so helpful" wonderful experience highly recommended for others '
RJ D | Overall ExperienceNo complaints, I was able to use the rented locker when needed. Thank you again for your service.
Jack J | Overall ExperienceMy personal experience with this storage facility and staff was excellent.
robert w | Overall ExperienceI am very satisfied with the service I received .and all my questions were answered!! Great customer service!
DIXIE A | First ImpressionsThe best. Super helpful, friendly, to the point. Love this uhaul.
sharma a | Overall ExperienceVery attentive and helpful! Love this UHaul location
Tazhane A | Overall ExperienceThe young woman who helped me was very kind and accommodating. She helped me out a few times when I misunderstood the instructions for activating the pass code for the unit. Extremely helpful!
DAVID S | First ImpressionsI was helped yesterday by the Manager (Jose) and another employee (didn’t catch his name). They were both super helpful and made for a smooth check in at the storage facility.
KOLBE S | First ImpressionsIt was closed no access to the storage unit.
Zakiyyah T | Online Move InMade a difficult transition that much more seamless.
JEFF C | Overall ExperienceI have never used U-Haul moving storage or van or movers before. Thank you so much for making my experience so much better. I have had seven spinal surgeries in the past 1.5 years and I have difficulty lifting boxes. i can lift small boxes. i needed the movers to help me move down my apt stairs. i am lucky you have the push carts to help me move my stuff from the van i rented into the locker. i still have physical issues. however, how your facility is set up with the garage doors and everything made my move so much better. the staff & management are wonderful at the Jersey City NJ location. it was a great experience. again, thank you so much!!
JACQUELINE C | First ImpressionsThey were very professional and treated me very well
SHAVON B | First ImpressionsUpdated on mileage?
tamara s | First ImpressionsYou are the best keep doing what u doing
MOHAMED T | First ImpressionsI love that this facility is always clean whether you are renting a truck or a storage unit. The staff are helpful and polite. The Manager is respectful works to help find the best solution to you. Thank you all.
Caridad p | First ImpressionsI have good experience with the company In and out fir 20yrs + with uhaul storage our the staff the nice and very helpful people, very friendly and helpful, thanks for service, Mrs mafory Clark
Mafory C | First ImpressionsThe manager is very helpful. I would rent again. Manager is very knowledgeable and professional.
andrianna p | Overall ExperienceThe one I visited was at the Tonnelle av in jersey city and I can tell the service and the experience was great!! The vehicle was in neat condition and I could not believe I moved some of my stuffs myself just renting a vehicle with 77$ dollars including the gas I put in..
Eddy A | Overall ExperienceAn associate therE was able to slice an new cable connector for to get our trailer light working for our return home. Much appreciated, unexpected service.
Steven C | Overall ExperienceEveryone was very helpful with any situation happening at the moment. I love the service and the staff that work here. All stars, every one of them!
caridad p | Overall ExperienceThank For Your Service .
Stephen F | First ImpressionsI would recommend u haul to my friends
Ilyse S | First ImpressionsManager was very professional
Elliot R | First ImpressionsAdvertised 1month free storage with truck rental. However, required payment for 1st month. So no free month. Booked 1st floor storage, but it was actually up stairs. False advertising and bad deal.
david v | First ImpressionsHORRIBLE experience with a second & third storage unit. The staff on site was NOT helpful. One day prior I was told first 30 days were free. On the day of move in, no deal existed. The GM of the site NEVER answered an urgent texted. He NEVER responded or followed up. I can’t wait until I have a new storage site secured so I can move out from this facility. Truly horrible experience.
JEANNE S | First ImpressionsThey have their property equipment trucks and U-Haul vans occupying spaces paying customers can not move their cars into for off loading and on loading personal effects. Poor MANAGEMENT
Preston R | Overall Experiencevery helpful,
jonathan l | First ImpressionsPoor customer service from Jose nunez
Joseph s | Overall ExperienceMade reservations 2 weeks ahead for storage not knowing what I need I explain to the staff I hve 3 nice size bedroom kitchen living nice size bathroom he says ok u need the huge 3 bedroom with extra space ok with the 26 ft truck in I ask for first floorok all was good on the day to pick up truck was fine no gas but ok get to the storage room was 10 by 10 oh heck no in wasn’t on first floor so we had to pay extra for the next storage room place need to understand extra money u really don’t count on spending on a budget is a no Jon plus paying people to love you
Betty D | First ImpressionsMr. Jose Nunez was the best!! He was so kind, patient, and accommodated my need for a location change to another U-Haul storage facility in North Bergen. I really appreciated his professionalism and helpfulness.
Carrie D | Overall ExperienceMy only issue was the email said access is 5am but employee told me it’s 6am after I sat in my U-Haul waiting for over an hour
Janie E | Online Move InIt was great how simple it was to rent a space and the truck at the same time. Prices were better than the other competitors in Jersey City. Location is a little awkward, but worth the trip. Good to see UHaul stepped up 🎯👍🏾👍🏾👍🏾
allen l | First ImpressionsI truly appreciate U-haul for the service and courtesy that they give when in need of assistance. We have been using U-haul (Tonnelle ave) for eight years, and will continue to this facility when we need them
Earl M | Overall ExperienceExcellent service and friendly staff I wish you the best Thank you
Youssouf A | First ImpressionsI love this location and all the staff members there! They extend themselves to make sure you feel safe while securing your items. The staff are all respectful and the place is spotless. Thank you all so much!
caridad p | First ImpressionsAccess should be 24 hours as we do not know when we will need something in it. Further, you should not have to ask permission for your property and paying for it. The staff leather did not notify the supervisor or the Supervisor failed to return my call regarding the price increase.
Daphne C | Overall ExperienceYesterday, during my move-out, we discovered that someone had tried to force their way into my storage area. The steel door hinge was severely twisted. We struggled to get the door open. Once opened, we were unable to close the door again. Luckily the U-Haul lock did not break and the thief had been thwarted. This hinge damage was significant enough that any security guard walk through should have easily detected this. I was deployed overseas since 2018 and I had not been to my facility since then, so this damage could have occurred anytime in last three years. Back in 2017, during your flood, I had other issues. UHaul cut my locks and removed and discarded two supposedly water-damaged queen-sized mattresses (without notifying us}. We only discovered this loss after doing our own inventory of the storage areas, shortly after the flood. These two mattresses had been encased in solid plastic bags, so we were surprised that there might have been water damage. But since Uhaul had discarded the mattresses and we were unable to see the damage. Although I have been a UHaul Tonnelle customer since August 2013, I would not be able to recommend the U-Haul Tonnelle facility to my friends due to these security issues.
KEVIN H | Overall ExperienceJose Nunez is a rude manager. They took off my 2nd lock, because they recently created a one lock policy, which is no mention in my contract. Their customer service is a garbage. I tried to get to storage after hours at 10.10 p.m. (I did checkin the same day before) they did reject me, despite there were 2 more storage residents who were late as well. Storage is infested with rats, they have lack of sealing it to make rodentless. Every floor has a rat poison, so there is a chance you would have died rat inside your unit. I wish manger would be Alex Green, it was way better experience 1 year ago.
Yevgen A | Overall ExperienceMr. Nunez was a great help. Very professional and great customer service. I am very pleased with his assistance
Cesar M | Online Move InJose was very helpful & quick after the longest ride back to NJ from FL. He made the transaction smooth and very nice
Alfred C | First ImpressionsThe manager were always great
GARRY A | Overall ExperienceThe uhaul is the best company best people I would definitely recommend thank you uhaul for taking good care of me
KECHNYSE C | Overall Experience- unit availability is marked as 5am, we got here at 530 and the driveway was completely blocked in by uhauls dropped off over the weekend. They told us that it would be ready by 7. We came back at 745 and it still was not cleared. I had to ask two people for help with getting it moved, which took another 15 minutes. - Our unit did not have a key inside, and had two rat poison traps - We were accused by a small older man of dumping trash that was already there when we arrived this morning. I said, that is not ours and he continued yelling at me and said he would go check the tapes. He checked the tapes and saw it was not us, and did not apologize. Moving is stressful enough, absolutely do not come here.
Jessica H | Online Move InJose was definitely a huge help we need more people like him customer service A1
Dianalee A | Overall ExperienceThe entire staff was so helpful the last two months that my belongings were stored here. From rental of equipment to the storage facility, staff went above and beyond to make sure my needs were met.
SYLVIA H | Overall ExperienceThe manager and staff were great. People were really helpful and also responsive.
Nils U | First ImpressionsNeed help from the staff at orange City NJ U-Haul Check-in. Need to retrieve a personal key that was on the truck key ring when I put the keys in the drop box last night. My phone number for the rental is 206-665-4498. Please have someone there to work with me to recover my personal key.
Steven C | First ImpressionsI think we should have access to our storage units till 9pm
diana r | Overall ExperienceNo matter when I called or visited the U-Haul facility on Tonnele (maybe misspelled 😂) I always had a great experience. Phones may have taken a moment to answer but there was an apology for it and the CS was great. But ONG they were always crowded. So I guess that would tell you something about their business. I’m glad I rent my vehicles and storage unit at this facility. Thank you 😊.
Tasha P | Overall ExperienceAll staff was so helpful and accommodating. Having moved from California to the area and needing to get things unloaded into my storage unit, the unit was a bit too small and had an obstruction in it that made it smaller. The staff was totally helpful in getting me a bigger unit without any hassle. The units are clean. The only suggestion I have is making sure the loading dock area to the storage units could be cleaned. Had to walk through garbage to and place my things on it to get it out of the trailer. Other than that, great experience. Go Yankees
SYLVIA H | First ImpressionsThe general manager is the best, customer service focused.
Carmen F | Overall ExperienceEasy process from start to finish. Friendly and helpful staff!
Michael C | Overall ExperienceOver charged and after missing 1st payment it doesn’t even allow you to long online to pay and put liens.
vinod k | Overall ExperienceVero good
Katherine O | First ImpressionsThe staff at tonelle Ave is patient and helped me get to Boston and back
Kyleah W | First ImpressionsThe self checkout is not good what would have taken 10 minutes took 30 minutes
Chaka G | First ImpressionsThe guy didn’t want to help I had to call
Alfonso A | First ImpressionsFue muy satisfactorio para mi y agradezco haberlos contactado....Gracias por su buen servicio...!
Carlos V | First ImpressionsThe customer service was very bad and manager was okay but not good in communication.
Marcus C | Overall ExperienceBest service I ever had
Jennifer C | First ImpressionsAlways had a positive experience with the staff and facilities. Thank you!
CURTIS L | Overall ExperienceAlex was super helpful!!!!
vincent o | First ImpressionsExcellent customer service!
Gabriela B | Overall ExperienceAmazing staff!
Nathan S | Online Move InMy stay was short. I had no problems at all.
Cathy B | Overall ExperienceGreat Service
Antar B | First ImpressionsShante and Champagne rock! Made it super easy to get my move done and those ladies were rocking out in the main office. Uhaul had better be taking care of these ladies because they are EVERYTHING that you need for pristine customer service. Thank you ladies!
Bryannah P | Online Move InYou are to expensive Don’t have discount for handicap clients
sonia r | Overall Experiencemy unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.
WYATT B | Online Move InVery good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!
Joshua C | Overall ExperienceIn fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.
Alfred J | First ImpressionsGetting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.
Luis R | Online Move InNo comment
ROCCO L | First ImpressionsIt was very apparent that these guys hate their jobs
STEVEN B | First ImpressionsThank you very much
Cynthia W | First ImpressionsThe ceiling in the room was very short.
Audrey B | First ImpressionsShante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can’t thank her enough for her professionalism and seeing me through til I was all done. Thank you!!
Jovita F | First ImpressionsI am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.
SHENEEN S | Online Move InStaff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.
jakub k | Overall ExperienceThe staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.
Renee C | First ImpressionsGreat staff excellent service
Sabrina S | Overall ExperienceEsta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y ya
Yokasta M | Overall ExperienceThe helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.
Scott S | Overall ExperienceIt was a good experience.
Keith S | Overall ExperienceThis U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.
LEE P | Overall ExperienceThe people that work here are a hit or miss it wasn’t the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.
Taeja C | Overall ExperienceWanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.
Akshay K | Online Move InInside the storage unit should have light.
schrie m | Overall ExperienceThe unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.
MARK K | Overall ExperienceThank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everything
robert e | Overall ExperienceGreat location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.
Kevin K | First ImpressionsThe stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals
Danelle B | Online Move InThere was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.
Nuemi N | Overall ExperienceEven though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.
Stefanny R | Overall ExperienceThe autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.
Luis C | Overall ExperienceThe manager and staff were very helpful and friendly. I am very happy with the service.
Adeline W | First ImpressionsGreat customer service
Atonzsha B | First ImpressionsGreat service storage should be 24 hours !!
CRYSTAL R | First ImpressionsChanged me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more
Nick L | Overall ExperienceKeep up the good work
Jalel A | Overall ExperienceThe team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life
Sabrina S | First ImpressionsThe customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.
LINDA R | First ImpressionsWhen I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn’t happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.
Marta T | First ImpressionsStorage size could be a bit bigger.
Juvenal G | First ImpressionsGood service speaks for itself.
damion c | Overall ExperienceAlex to get a raise he's a Firestarter associate to uhaul
LAWRENCE C | First ImpressionsOverall a good experience.
Nicolas C | First ImpressionsI found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.
MELISSA T | Overall ExperienceThe main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.
Brenda D | Online Move InThe clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.
Shirley N | First ImpressionsSafe, secure. Exactly what you want.
Alexa H | Overall ExperienceIt was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey city
Hensley D | Overall ExperienceThank you for secure my belongings and keeping them safe.
Derrick K | Overall ExperienceNever knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!
Dawn S | Overall ExperienceMy card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.
jayniece m | Overall ExperienceI’ve had this storage space for over a year. I frequently went to store & retrieve items without any issues. When I went to empty it out this time there were mouse or rat droppings everywhere! The unit smelled like rodent urine and there were urine stains every where - on the unit floor, my furniture, clothes, on boxes etc. most of my bags were torn through and rodent feces were inside the bags & boxes. I had to throw out so many of my belongings because of this! There wasn’t any food stored in my unit either. I reported this to the office and they said they would inform the supervisor and I would receive a call that same afternoon. I’m still waiting!!!
RASHEEDAH G | Overall ExperienceThe loading and unloading area is a little small. We had to wait a while to get a cart because ppl would grab 2-3 and not unload them immediately. But overall, not bad
Earlean H | Online Move InGood Service
EFREN B | Overall ExperienceI went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.
stephany g | First ImpressionsThank you very much especially for being available on the Thanksgiving holiday. Happy Holidays to you all and your Families :)
Manoj B | First ImpressionsThis storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location’s staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...
Tyrone S | Overall ExperienceHalf of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn’t have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxes
JON F | Overall ExperienceRebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there Rebecca
Tyrone S | First ImpressionsGood facility
EFREN B | First ImpressionsStaff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate that
RICHARD S | Overall ExperienceThank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.
FRANCISO P | Overall ExperienceThe staff was very informative and professional. Very accommodating
Tiffany D | First ImpressionsYou guys screwed me on the price.
MATTHEW W | Overall ExperienceThere were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fair
Sharon H | Overall ExperienceI specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.
RACHEL S | First ImpressionsThank you to all the staff
Kirk B | First ImpressionsShamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.
Ella J | First ImpressionsGREAT STAFF!! The people working here are the best. I cannot say enough about them. They always where friendly with me and went above and beyond to help me. From the manager all the way down the line. Always clean and maintained
napoleon M | Overall ExperienceThe customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.
Oluwatosin B | First Impressionssean and rebecca were so nice, communicative and fantastic help. theyre both great
James o | First ImpressionsMy only problem with the facility was the mice that apparently came into my storage unit, judging by the leftover mice feces. I suppose I can't expect the staff to be fully able to take care of this problem, since mice would be hiding in other customers' units, but it was annoying. Maybe put some kind of caulk or other barrier at seams on the floor between units, to prevent the mice moving in and out that way?
PJ S | Overall ExperienceCan't say enough nice things about everyone.
MERCEDES G | Overall ExperienceThe customer service here is the best I've experienced when doing business with U-Haul.
Patricia J | First ImpressionsAwesome customer service
ROSARIO R | Overall ExperienceThe service was great
April W | First ImpressionsI received an email stating I was still under the contract for the storage area I rented in October. The clerk never closed the account but it all worked out.
corA J | Overall ExperienceVery nice staff and was quick and easy process.
Tiana W | First ImpressionsAfter opening my storage unit, I found that there was an overwhelming amount of mouse droppings. They said that the person across the hall from my unit had food stored in it. Should have warned me!!!
john m | Overall ExperienceLiers
Andrey M | First ImpressionsThe staff was not polite, and I clearly moved out a long while ago but no one recognized it. Just be nicer and more understanding.
Bohan C | Overall ExperienceThis storage place is infested with rats, and the management doesn't do anything about it. All my stuff got damaged. Would not recommend this place to anyone.
elena p | Overall ExperienceNone
DAVID L | Overall ExperienceGreat service
levi m | Overall ExperienceWe rented the truck and storage .We had bad experience and made us more cost while returning and storing item in storage . truck kept in front of storage and cars parked . It costed us more money .
Murali K | First ImpressionsEveryone was so helpful! Thank you!
Mary B | First ImpressionsHappy customer :)
Paola P | Overall ExperienceNot maintained cleanly. Lot of bed bugs and rats. Most of the items got spoiled.
polavakkalipala s | Overall ExperienceU-Haul damages all my property been a month since my case was closed I’m still waiting for my claimants check they takes 5-7 days .Rodents ate and pooped into all my belongings
Ayana B | Overall ExperienceThe manager was very friendly and the staff who helped me was as well.
caroline f | Overall ExperienceWas very satisfied with the service will comeback when needed. Thank you
jorge v | Overall ExperienceI really appreciate the service with u haul everything was excellent thank you’ll so much 👍👍👍👍
Lateche J | First ImpressionsThank you for the quick service. In a time when the world is moving at a pace that is fast. I was able to get in and out without hassle. Again Thank You.
DAVID L | First ImpressionsMy two mths storage with this facility has been uneventful ,i wil recomend them for all of your moving needs.. the service is great
venus b | Overall Experiencegood service and very friendly employees
giselle r | First ImpressionsExcellent
RYAN D | Overall ExperienceStaff really so aggressive and dealing with customers so bad Unless they get paid for customers this so bad
AMRO M | Overall ExperienceHelpful staff
Shawn B | ReservationGreat facility just wished it was open a little later due to the traffic getting there.
Robinson D | Overall ExperienceReally cleaned and friendly
Iris C | Overall ExperienceThe staff responded to all my requests in a timely manner.
Arseny E | Overall ExperienceI want to thank the staff at this facility for all of their help in allowing me to a accomplish my move on time. HAPPY NEW YEAR..
venus b | First ImpressionsGood job
Robert P | Overall ExperienceMr. Nelson is an awesome supervisor. He has a BIG heart. I am truly grateful for his help n exceptional professionalism. THANK U FROM THE OF MY HEART!!!!! U were truly a blessing Sir.
tracey D | First ImpressionsGreat Customer Service
Douglas H | First ImpressionsSince July, you owe me a months rental. Manager knows about it and still has not refunded I was called yesterday stating I was 8 days late after I had vacated the unit on the 31. In July I was charge
VANESSA M | Overall ExperienceThe U haul company from hot spring Arkansas ... almost made me loose my car , when moving back to New Jersey I called U Haul they stated they would get in touch with me never did.
mary c | Overall ExperienceJust keep up with the great work .
Aaron J | Overall ExperienceGood experience
oluwadamilaer a | ReservationCharged me a late fee even though I checked my account and it showed a zero balance? I called and emailed to get it reversed and was never responded to. Also, I moved out early but still charged full.
Justin B | Overall ExperienceGiven the price, the service provided is good.
Chen F | Overall ExperienceNO SALE/MOVE-I HAD MY STORAGE UNIT SINCE 1/16. I WAS PAYING $93.50 evry mth I PAID EXTRA 2 CHG THE DATE I NEVER MISSED A MTH THEN I GET A LTR W/OUTRGS AMT SELLING MY UNIT MY LOCK REMOVE I SENT $300PD!
MILDRED W | Overall ExperienceLike you can see I use you guys all the time, my last time is the last time I will use you, what a HORRIBLE service, no where to park the car, and the people that work there looks like they hate life
alex l | ReservationNo bad at all. If only the height was a little higher. Like the North Bergen location one.
JOSEPH M | Overall ExperienceWhen I pulled the van out I reminded the girl that the van did not have a full tank. She said " its should be on 3/8and I said yes. She said return it on 3/8" well I returned it with more
Carlos C | ReservationGetting moved in was a breeze. Very friendly service and tour, and the facilities are clean and easy to access. Moving out was also painless, and I can't speak highly enough of the friendly service.
ERIC B | Overall ExperienceGreat people to do business with from st to finish. Thank you for the service and wonderful staff.
Robert J | Overall ExperienceThank you
WILLIAM L | Overall ExperienceAs long as nelson is employed with uhaul you will always have my business. He is an excellent worker and knows what he is doing. He is always willing to help with the customer needs.
NEGRITA M | Overall ExperienceGreat experience, would highly recommend!
Evan C | Overall ExperienceExcellent service during my ten years of renting.
MICHAEL W | Overall ExperienceEverything was good, the only negative is this one man who works as a staff. He talks down on everyone and very whiny in tone. He has very poor customer service skills.
erik s | Overall Experience