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CHARLES CCustomer Reviews for U-Haul Moving & Storage of Kamloops North Shore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the staff and even the store manager was no help to me even after she knew i drove 4 hours to pick up a car hauler and she demanded i bring it back to there location ,i booked on line for a trailer to be dropped at a different location 4 hrs away. this is a prime example of bait and switch.i dropped the trailer at the location i said i was going to and now there trying to charge me an obsene amount for dropping it off at the exact location where i said i was going to in the contract i filled out on line.i phoned head office and talked to multiple people and now have a dispute opened up .the dispute manager is supposed to contact me in a couple days im not holding my breath.i will post the outcome of this .
GERHARD EGet a better computer system
jamie cOnly one elevator that we were aware of in our section.
Ryan H | Overall ExperienceThanks!
CHRISTOPHER DPaula is amazing. Twice in a row, a year apart, she has provided exemplary service.
Patrick RVery professional. Always able to help with any bookings. Well maintained equipment. Nice check out and in process. Wonderful very hard working staff.. Always recommend them..
DAVID TVery pleasant and helpful
kathy mNothing all was great
JAMES DBusy place....mabe needs more staff
CALVIN P | First ImpressionsThey hitched up for me and made sure everything was working before I left.
DWAYNE CDisappointed that I had to take multiple pictures to complete rental while staff is on hand. Luckily I had my phone with me, usually I dont.
BARRY TVery helpful young man working at the drop off tent.
BRIAN MThis UHaul facility is the best in BC! I have been to a few and this is the best run facility I have experienced!
Elizabeth A | Overall ExperienceStaff were friendly ,professional and accommodating making my move out day stress free. A well run facility
Carolyn E | Overall ExperienceThe customer service rep steve should not be in customer servive. He did not greet me and was very unenthusiastic. Like he did not want to be there. Truck was great return guy was great.
BLAIR JThank you
Clayton D | First ImpressionsI understand it’s hard to hire good help. But, why yard guys are so miserable? I understand that some people are hard to deal with, but it doesn’t make you the world specialist in towing equipment. I’m professional truck driver, flatbed.
Grigori Aprompt polite professional service. Excellent trailer. Pick up & drop off!
HAROLD YOne tire looked like it was due to be changed. Your staff agreed. It would have been nice if it was done prior.
ROSS WAgain, very pleasant staff and easy to drop off.
ERIC TIt was closed when I dropped off Uhaul.
MARY FNo improvements needed. Everyone was friendly, professional and efficient.
ROBERT WI’d like to see clearer signs for the hours the main automatic door is open. I struggled to find the information when bringing items to my locker.
Trai-Dean B | First Impressionsthe trailer was well maintained but it was a bit dirty and there was broken glass on the inside but it didnt affect our use.
TIMOTHY LI had an excellent experience with your staff and equipment!
BALRAJ JHave your employees understand their policies as there seems to be confusion, unless my CV concerning rectified by U-Haul I will no longer be using their services going forward
PEDRO DHorrible experience this time. Moved from alberta 3 years ago and was less expensive! I guess I was booked for an in town move but was moving over 100 km. Asked for a 26' van only got a 20'. Wanted it for 2 days but was told no. Wanted to pick up in one location and drop off in another and no. When I picked up the 20 footer I was told I'd be charged for kms! Ended up needing to make 2 trips so the truck when all was said and done cost over $1000 but advertised as $19.99 a day. Never again u haul! Fix this or i will try somewhere else. I'm sure friends and family will remember this story when they hear about it on social media.
Leah MYou were friendly, helpful, annd efficient!
SORIN TNothing! Everything was pleasant efficient and went off without a hitch. Thank you! We would rent from uhaul anytime and highly recommend this location.
Barbara WExcellent all round service
PAUL M...
MICHAEL EGreat customer service
Keith M- quick processing of my reservation at the desk - someone hooked up my trailer quickly - seamless drop-off once I was done - great experience all around
RICHARD OEverything went perfect. It was easy and the staff members walked us thru the whole process. Thank you it was great.
Glen F | First Impressionsthis is the best u-haul location i have been to and the staff go up and beyond to help you.....they are the best....i can't say enough....they are the best..........
COLLEEN BJust keeps getting better at this location. Being technically challenged at my age, the use of my phone for everything is a little nerve-wracking, but I have to get with the times. All I keep thinking is - what happens if I lose my phone? I'd be screwed. Can I even rent now without a phone?
THOMAS CGet more trucks and trailers This is the biggest u haul station for renting trucks and trailers of any size U guys are best , Simply awesome
PRINCE SBe aligned. one person says they can accommodate the other says no. Better training. However, once I was finally dealing with Paula the service, knowledge was outstanding.
GREGORY Bawesome service. thanks
LEE MWe were greeted by Steve, who processed our paperwork efficiently. He made sure we had everything we needed, and did an excellent job of explaining everything and showing us around. What a great welcome - thank you Steve :) The storage facility is impressively spotless and clean, with plenty of parking, and various carts to make moving in easy. An excellent facility - U-Haul storage has exceeded our expectations!
Andrea B | First ImpressionsNothing boted
Rodney DEverything was great
WAYNE DThe truck i rented was by far the best so far. The newer ones are much better on fuel and bluetooth in the radio was a definite improvement.
Richard OThe staff member was professional, friendly, and helpful and the truck was clean inside and out
DOUGLAS DGreat service friendly staff prompt service
SHAYLA VThe inside truck was very clean however the outside was very dirty 😳
Elaine SMy only issue was that the vans steering was in need for repair. The front tires had more ware on the outside of the tread and the steering wheel was not straight. The steering linkages felt clunky and clumsy. The staff on site was helpful and friendly
Darren LLike to have the rates not soo high .other then that the u haul is always clean place well maintain..amazing staff!
CHRISTINA M | First Impressionsunprofessional, rude discriminatory staff and manger
jaspreet sKamloops, BC, Canada Customer service rep (smoker) was unpleasant to communicate with; he mentioned it was ‘month end’ on three different occasions while at the service desk and I didn’t know what ‘month end’ meant to me or my ability to rent a UHaul ?? I wanted a 15 ft cube, he couldn’t rent to me for a day, unavailable and he suggested either a 10 ft or 20 ft, whereas I rented the longer cube van. Your Kamloops UHaul location appears to be run by adolescent kids and I believe UHaul should have more professional supervision. When I returned the cube van, the guy who came out and did my vehicle return was great! Fast and efficient; emailed me a receipt 👍 I’d appreciate a discount on a future rental.
RYAN SI have rented from U-Haul before and also Budget. The customer service was good when I went inside. The only think I will have to complain a bit about and I am not one usually to complain. On the invoice it gives you a bit of an idea of how much fuel the vehicle will need to bring it back to were the level was when I took it. I was a little displeased when I went to put gas in the tank according to the suggestion on the invoice and the tank went way passed what I had expected. I only drove an hour away (92 kms one way). Needles to say I put in probably an extra $25/$35. The truck came back with an extra 1/4 tank full. I thought the cost was more than when I rented from Budget. I will probably go back to Budget the next time I rent.
RANDALL WI drove the vehicle 40 km and I took 15 L of gas lol. when I picked the vehicle up gauge was on the full mark but definitely wasn’t filled right up so I paid the difference.
ROBERT MGetting confirmation we had the van the day before it was needed.
Ed BWas quick and easy.
Marie KThe outside of the trailer was filthy dirty. Inside was fine. I was in a super rush and just accepted it. Thinking about it later, I realized that I should have rejected it, as there were clean trailers there.
Randall HStaff at North Shore, Kamloops are excellant. Very nice facility.
Barbara P | Overall Experiencethey tried to charge me 2x for the trailer rental, lady that i dealt with when i came back for trailer was not very pleasant
DAVID Dyall sent me a receipt and the link was broken.
Brynn WThank you so much for keeping my things safe for over a year and a half or so give or take. I appreciate this type of facility and I would definitely recommend to my friends and family. Mary Bergen
mary b | Overall ExperienceAbsolutely terrible customer service on pick up and drop off. Was ignored completely and not even acknowledged when I was standing , waiting at the service desk. "Hello, welcome, I'll be with you in just a minute" is good customer service. If I hadn't walked there I would have gone to another place to rent a vehicle. On drop off... the yard guy was too busy texting on his phone to see that I was waiting for him to come and help me check out. I would estimate at least 30 minutes of completely wasting my time. I will never use Uhaul again.
WESLEY VCustom service is always pleasant
LAWRENCE RHand crank needed lube and trailer was dirty but other than that it did the job
LANCE M"This uhaul is 5/5 except for the location. There's some pretty sketchy people you see there every once in a while, but that's just this city I guess. Staff are wonderful and helped me return my boxes. Thank you."
Samuel-Nolan D | Overall ExperienceVery understanding
Annie S | Overall ExperienceStaff were excellent. The truck worked as it should, albeit dirty on the outside. As a first time renter I was surprised at how much work u-haul makes the customer do to check out and drop off the vehicle. I think it should be up to the uhaul staff to do a pre trip walk around and take pictures with the customer. Don't make the customer have to download an app and record the fuel, record the mileage, take all the pre and post pictures. I am basically working for uhaul for free. I would want more customer service for the check in and drop off if I was renting from uhaul again.
TYLER GJusy had issues with app that was showm thru tx couldnt get it to send pics
Arin M | First ImpressionsBest uhaul staff ever , thanks again all you beautiful people at the halston uhaul.
TAMMEY TEasy process.
Jennifer Vvery satisfied great help. would defenitely use thier services again.
WAYNE DThis location always has the truck I need ready when I need it.
EMANUELE MAs always Uhaul has been the best storage facility, in Kamloops.
angela c | Overall ExperienceEvery interaction that I had with the staff was a display of outstanding customer service. The facilities are in top-notch condition and very well maintained. Would highly recommend U-Haul for storage and rental services.
Roberta N | Overall ExperienceMy only complaint is that the lockers lighting is quite dim making it hard to see what you are doing in the unit.
garry h | Overall ExperienceYour people lake training and it seems according to your hired people that the people in charge of your facilities in general don't give a shut about repairing things that are broken like your security sensors that haven't worked properly for years,when it gets could out.
REGINALD N | Overall ExperiencePlease provide security at night on the outside units , there is a homeless shelter down the the road and already had someone try to get into my locker the second day….cheers
CHRISTINE R | First ImpressionsI had rented this spot and never got to use it so my decision was to cancel especially when you raised your prices. Being a senior os very tough nowadays. Thank you.
valerie j | Overall ExperienceOnly thing I can say is the price is creeping up but still a nice clean storage facility.
Anthony H | Overall ExperienceFor the 3rd time, you suck at your ability to provide quality customer service and again you are welcome for the fuel I was duped into buying for your vehicle I rented. And why 3 times have you asked for feedback? I ain't changing my mind but hopefully I can change enough minds to slow your crap business.
Geoffrey E | Overall ExperienceThis place is awesome. The staff are friendly and helpful and the rates are very reasonable. Thank you!!
Jason L | Overall ExperienceSo thankful for this facility, I was having a tough time and needed storage without much notice. I arrived at U-Haul and was treated very kindly by all from beginning to end of of my storage experience. Staff was helpful and kind! Will use them any time I need a truck or storage! Thank you
beverly c | Overall ExperienceExcellent facility, helpful and friendly staff. They will be the first place I check if I need storage again!!
Warren U | Overall ExperienceThe staff at this location are amazing.
Philip R | Overall ExperienceWe have had the pleasure of doing business with Halston U-Haul self-storage on and off for the past two years and we anticipate utilizing their services again in the future because we have had nothing but positive and professional experiences with the staff and the facility itself. The staff is exceptional. And we want to give a special shout-out to Caleb for once again being so helpful and friendly.
dorean L | Overall ExperienceStaff were very helpful and courteous
Marlo H | Overall ExperiencePeople up front were always helpful and friendly. Love being greated with a smile
janet k | Overall ExperienceCaleb was invaluable a year and a half ago when we relocated from Abbotsford to Kamloops. This is our 5th self-storage unit with Halston U-Haul. Now, our daughter is relocating from Abbotsford to Kamloops, and we immediately recommended Halston UHaul. We were relieved to see a familiar face and knew Caleb would serve us well. He is a real asset to UHaul.
dorean L | First ImpressionsLos empleados may amables, muy profecional muy buena calidad de servicio al cliente.
cris E | First ImpressionsVery efficient and friendly service.
wayne s | First ImpressionsThe staff was helpful but not necessarily friendly.
kellie g | Overall Experiencepaula was very friendly and helpful. She had good energy and a welcoming smile. She answered all my questions promptly and helped me make an informed quick decision.
LYNETTE H | First ImpressionsThe pin pad for after-hours access and disarming the storage gets confusing. Plus I kept forgetting the pin codes lol!
Chris B | Overall ExperienceSouth side entrance and interior of building C is in need of a little attention, cobwebs, spider webs etc around the door frame and the windows.
Amanda P | Overall ExperienceThis is the first storage unit our organization has rented, and naturally we have had questions which have been answered quickly and positively, We have been so impressed with the cleanliness of the facility considering how many units you have with people moving in and out!
Shirley B | First ImpressionsAppreciate all the patience when we hit a few months of hardship. I have a disability in my spine that decided I couldn’t work anymore. So we missed a few payments. And when paid not judged at all. We also lost our key and they had someone right away help us. We appreciate the staff. They were courteous and friendly. We moved away from Kamloops is why we left storage.
Karryann M | Overall ExperienceVery well run operation
Dale B | Overall ExperienceEasy to sign up, easy to use. Friendly staff, easily accessed area. Lots of room for loading and unloading. Carts for use. Clean and well lit. It took less than a minute to get removed from the storage unit. Overall positive experience.
Lorae P | Overall ExperienceThis was the best experience possible with U-Haul we had during this moving time. Up north weren't much help.
sherry s | First ImpressionsSpotless everywhere 5 stars bathrooms We will use again
yves g | Overall ExperienceGood job peeps
Tim L | First ImpressionsWe had this space for more than 3yrs, it was always clean and easily accessible. The staff have always been helpful and accommodating. I would recommend this facility to anyone requiring a space and would definitely rent from there again if required.
Kimm H | Overall ExperienceThe storage unit was perfect for what I needed. Of I’m going to be honest though, it seemed a little expensive. I want to give a shout out to your staff member Paula. She was friendly, professional and in a great mood. Having staff like this, makes the whole experience easy. Great job Paula!!!!
Kevin S | Overall ExperienceI would have continued using the service, however, it became too expensive to justify it. Thanks.
BURKE R | Overall ExperienceI am pleased you make it easy to pay our monthly storage fee and any questions I may have had, were answered promptly. Thank you for your professionalism. I greatly appreciated your stress-free operation
loretta o | Overall Experiencenot a good experience as twice the servers were down making the rental process for both the truck and the storage unit much longer than it should have been. The storage unit door stuck both with initial sign in and place "my" lock which couldn't be done that day. Had to get someone to come get the temp lock off. Door again stuck and had to get someone to fix it. The slide the lock goes through is also not easy to move. Haven't been back since unit was loaded so no idea if door is fixed . staff said they might have to move my things to a different unit if problem persists. I paid people to move in - I would expect should I have to move to a different unit that will be done by u haul staff and NO damage to my things.
iris w | First ImpressionsSuper helpful staff, they really helped me out when my new credit card was in the mail, I was out of town and unable to make a payment on time. I'm planning on downsizing but will most likely have a a new, smaller locker when I figure things out. Thanks!
Benjamin M | Overall ExperienceThe guys at the front counter were extremely friendly and helpful :)
Ashley C | First ImpressionsI appreciated every thing you did to coumarate my needs,
Mary E | Overall ExperienceI would recommend this place to anyone that needs to rent storage
Richard o | Overall ExperienceAlways a pleasure doing business with U-Haul at this location. They’re all professional and easy to talk to.
John Y | Overall ExperienceSandra and her staff were amazingly helpful! Thank you.
Simon W | Overall ExperienceJust what we needed.
lorraine m | Overall ExperienceSandra and staff were amazing to deal with❤️
toni j | Overall ExperienceSandra was kind, helpful and has a great sense of humor. The instructions and directions were clear and easy to follow although I wasn't listening at first. Everything went smoothly and I would recommend the facility to my friends and family.
Jonathan H | First ImpressionsWe had no issues at all during our stay
terI W | Overall ExperienceGreat to have clean bathrooms on site. At 62, I can’t do much moving of heavy stuff without some bathroom breaks. This is U-Haul’s trump card over any other storage facility in town.
tom c | First ImpressionsI wish to send my gratitude and thanks to Paula who gave me a break when times were bad thank you Paula. You’re an asset to this company and absolute joy to deal with.
Kim D | Overall ExperienceEveryone I have dealt with has been fantastic to deal with and have gone above and beyond to make my move as seamless as possible.
Bruce L | First ImpressionsPaula is a gem!!
Paul S | Overall ExperienceStaff very helpful. Sandra was exceptional and very professional.
Garry S | Overall ExperienceSandra was very nice and helpful. And the other ladies on were too.
zachary s | First ImpressionsOnce discovering how small the unit was, I cancelled my unit& was hoping ta refund considering I never moved in.
Mark K | Overall ExperienceVery happy with my total experience from start to finish with the lady who checked me in . Unit is perfect for my needs . Easy access to my unit which helps as I have a broken foot .
Deborah M | First ImpressionsWill use again if needed
Bill Z | Overall ExperienceAppsolultly awesome place and people loved it
TANYA H | Overall ExperienceThankyou for all the professional help from the staff :)
Jesse C | Overall ExperienceThe lady who served us was AMAZING! Friendly, patient, encouraging, efficient and overall a delight! Customer service is much different these days than a couple of decades ago but she treated us like we were the most important thing she had to do and like we made her day. Please pass on our appreciation and I pray that she is recognized for her excellence by your company.
dianna p | First ImpressionsThe employees were kind & helpful. I would definitely recommend to any one needing storage. Thank you.
Karen B | Overall ExperienceThe uhaul storage employees were also very helpful and very pleasant to deal with. The building is very clean and secure. I would definately use uhaual again when the need arrives. Thank you for such a pleasant experience.
Eugene H | Overall ExperienceLoved the staff! Super friendly and helpful.
christine m | First ImpressionsHad a very pleasant experience with U-haul Storage. Staff were very helpful and friendly, unit was spotless and clean. Access was very easy and smooth. Would recommend this location to anyone. Thanks !!
Josh S | Overall ExperienceKolby and Tyson were very helpful while being professional and personable. They should both be commended!!
Jason L | First ImpressionsThank you for all your help!
Jessie T | Overall ExperienceAn excellent facility! Well run by professional, friendly, knowledgeable staff. Anytime I had a question it was answered in a timely fashion. Clean, well lit, safe.
sandra c | Overall ExperienceThe entire process from start to finish was terrific! Highly recommend this facility to anyone in or around Kamloops
ROBERT C | Overall ExperienceIt is always a pleasure to walk in and have a hello when you walk through the door
SHARON M | Overall ExperienceWould have given an excellent rating, however, I rented a 10x15 unit and it only had a small door which was very much inconvenient with all the big stuff I had, otherwise all good🙂
cliff g | Overall ExperienceEasy move in and easy access to our unit! Easy move out as well. I like the online move out option.
Brianna W | Overall ExperienceI gave an above average rating due to the people that were working in both offices because they were absolutely exceptional. Professional and courteous interactions. A huge disappointment was that I was assured by phone and IN WRITING, that my storage unit was on the ground floor. When I arrived I was told that all that was available was a unit on the second floor. I had made my plans based on the assurance it was ground floor. I showed up alone knowing a move into a ground floor unit could be handle with relative ease by one person. WHY bother telling customers (and putting it in writing!) that you have reserved a ground floor unit? It would have been more honest to say "we will try to provide you with a ground floor unit". A reservation is suppose to "HOLD" the promised service. I found this frustrating, dishonest and I am sure a large company (North America wide) doesn't really care, they know once you have travelled the distance with your goods, there is not much you can do when you have the trailer full sitting there and you have to store it. The staff/employees at both ends were exceptional but this kind of dishonesty with not following through on the reservation.... I will definitely warn anyone I speak to who needs this service to be aware of false promises.
Nicole H | First ImpressionsAll employees were very helpful and polite. Very clean facility.
Bernie H | Overall ExperienceEasy to sign up and cancel rental online, easy to access my storage unit when required. Always a wheeled trolly available to move things in and out of my unit. Storage locker was very clean and secure.
Fraser G | Overall ExperienceGreat people and great service! Highly recommend!
JUSTIN S | First ImpressionsEvery thing was smooth as could be. Reserved a locker online showed up the next day and was loading it in less than 15 minutes. Very happy with my experience.
Cody W | First ImpressionsThis has been a great uHaul experience, very helpful in giving us everything we needed for a successful move from Kamloops to Victoria…thanks to Sandra and staff!
john m | Overall ExperienceMy experience was fine and I understand it's more of a corporate issue. But I paid nearly $200 a month and I cancelled my unit before December 01, there should be some sort of refund or money back for the time not used. I would have ideally been out sooner (I moved my stuff out on November 04) but because I had to pay the full fee for November I decided to keep stuff in the unit. Like I said, I understand this is probably a head office corporate thing but just wanted to voice my opinion.
Courtney S | Overall ExperienceStaff was very supportive and the facility was very clean, warm and accessible. Thank you
Jim F | Overall ExperienceConstruction of out door storage locker was not finished, electrical for light and alarm not completed. Otherwise great experience.
Justin K | Overall ExperienceThe storage unit was very clean which impressed my wife. Access was easy and a cart or trolly to make things easier. We only need it for a short time as we were moving. Would recommend to friends and family! Thanks for being there when we needed you! Great location as well.
Harold M | Overall ExperienceOnce again the staff at the kamloops uhaul storage facility (Paula & Sandra ) & other staff did a amazing job . I greatly appreciate you ladies & all of the other staff members. I thank you one again. Amazing staff at kamloops uhaul & storage .
Tammey T | First ImpressionsI had difficulty with the lock on my locker----1161---and had to call for help on more than one occasion. The locker door had to be adjusted -----actually shaken and repositioned, so that the 2 "holes" for the lock to fit thru, actually had to be manipulated to line up. I had to be called, at home, to tell me that I was not properly locked out and secure. I think that, at 83 years of age, I could have done with more instruction----coming back was not always an option. Other than that, I felt very safe with my belongings in your facility. Bara
barbara h | Overall ExperienceVery friendly and helpful
Vernon C | Overall ExperienceThey are Jus in it for th money they evicted us bc they says we left a mess in bathroom. And it wasn't us. They said that they have video surveillance (In the bathroom I sure hope not,) bc the re were people that were using bathroom also. We didn't get one cent of our security deposit neither.
Billy L | Overall ExperienceFriendly courteous service at front counter
Colum M | First ImpressionsThere was always a maintenance guy around keeping it clean and I appreciated that.
Natasha B | Overall ExperienceThe Kamloops Halston Road Uhaul Storage is fantastic! We had to move cities and needed two units for a month, the place was so clean, the bathrooms well kept, everyone was friendly - what a great experience during a trying time. Would definitely recommend & very tempted to rent a small unit for extra storage so my garage isn’t so full 😆
Samantha M | Overall ExperienceVery clean establishment
bob j | First ImpressionsAppreciated having my belongings safe & secure with the ability to access them at all times
SHANNON V | Overall ExperienceVery friendly and helpful.
Barbara Z | First ImpressionsIt wasn't clear at first that when I reserved a space I didn't automatically "move in" but when I called, the lady I spoke to explained it and helped me out. Great customer service.
Benjamin M | Online Move InMy only wish is I still had things to store !! The manager { Sandra } is a joy to deal with. The place is spotless and the toilets are the cleanest YOU COULD EVER ask for. The whole place is VERY secure. Everything works great. I will and have recommended to friends and family.
Ronald L | Overall ExperienceThank you for making my move easy
Vanessa S | Overall ExperienceI received amazing service the entire time I rented from UHaul on Halston Kamloops. I highly recommend to anyone needing storage in the future.
COLBIE F | Overall ExperienceI rented a U-Haul truck for a one-way move. I was told over the phone I would get one month free storage rental with that truck rental. I rented a 10 x 15 storage locker a month earlier before my truck rental to move some stuff by my own trailer. I was then hoping I would get the next month rent for free, once I have rented the one-way truck rental, however this was not the case they told me I had to pay and I didn’t receive my one month free rental for the storage facility. She told me I’d have to move out and then rent a new storage room.
Bob W | Overall ExperienceVery well maintained and the staff was exceptional
Marcel A | Overall ExperienceMy experience with U Haul was exceptionally rewarding. Super facility, everything was well maintained and kept as clean as possible with the variety of customers that facilitate the buildings. . Management and all the staff were professional, friendly, very competent at their work. I will go back to U Haul in the future as needed, no problems or reservations. Thank you for being Awesome!! Douglas D.
Douglas D | Overall ExperienceHad called traffic had a bit of an issue. Got ahold of someone whom was very very helpful. Made it so everything was doable an in Swift perpetuity was very pleased with that overall experience. And then when it came time to getting my truck I had a wonderful woman at the front desk helped me I'll put it in Google reviews because she was an amazing help to me that day and when I dropped the truck off the following day she was even more pleasant to deal with I just overall a five out of five and if I can give her a five out of five for the help and the help I got from traffic Amanda. Would recommend this to anybody and all friends needing to move or storage to go there best place to use.
JORDAN P | Overall ExperienceHad no issues with my experience. Staff here very helpful.
Shelley S | Overall ExperienceIn phone and on person for this location. Amazing people. So kind and helpful. And happy. But it’s how you want to be treated. And they deserve to both be recognized of their great personalities.
Karryann M | First ImpressionsVery clean and secure, easy to enter and move your items with a very large elevator and carts always available.
David P | Overall ExperienceA bit pricy!
Glenn W | Overall ExperienceI found the staff very helpful, the facility was clean and my goods were secure
Patricia H | Overall Experiencesafe atmosphere with lots of lights...
LOUISE H | First ImpressionsVery friendly and helpful staff.
sandra n | Overall ExperiencePhenomenal place and grateful for my clean dustless unit and the equipment available. Re lighting: the lighting at the back of my unit was very poor and I had to use a head light to work in there. Fixing this would really help your patrons. I found the rent pricey but the unit and experience accessing was very good. Staff generally good; Paula truly excellent attentive service given. Thank you
Patricia C | Overall ExperienceUsed uhaul a few times.staff is very friendly
NOLA M | Overall ExperienceGreat location with lots of options. Many storage units, multiple sizes, climate or not available. Drive in unloading. Free use of carts. Very secure. Clean building & storage unit.
Brianne R | First ImpressionsThe actual storage units could use some light inside them.
Joyce F | Overall ExperienceDidn't have the size I reserved. Would not buy back my unused boxes because they were bought in a package.
Charles M | First ImpressionsThank you Sandra
NICK S | Overall ExperienceYour employees were excellent to work with
Mitch C | First ImpressionsSteve was very pleasant.
Patricia H | First ImpressionsComplete joke. Had so much hassle to rent this unit and ended up getting locked out for days due to paper work being filled out wrong and they wouldn’t even show us the papers in the end. I am not happy the way we were treated the entire time. Poor staff communication and honesty. I cannot believe how rude and dishonest they were with us. We were told one thing then another and completely lied to when it was their fault and put it on us. Would like a refund but tired of dealing with these brain dead useless staff. I will never use u hall again
Alexis B | Overall ExperienceStorage facility is clean and well lit. It is very secure, I never had a worry about my possessions. Staff were always helpful when I needed and friendly. I would choose uhaul storage again anytime I need a storage unit.
Crystal A | Overall ExperienceWe found it to be an excellent experience Friendly helpful staff
Lora L | Overall ExperienceI have decided to sign adoption papers to take on Sutherland and his colleague for being awespome and loveable. And VERY VERY TALL...SHE IS TALLER THAN HIM. Watch out!!
Sam P | First ImpressionsCleanest most convenient storage I have ever used
susan d | First ImpressionsThank you Pauline
Brian S | First ImpressionsA bit pricey though.
Karen W | Overall ExperienceService was excellent keep up the work
Colleen D | First ImpressionsGreat experience! Staff were friendly and very helpful. Access was convenient, yet secure. I especially like the corner where you can give/take used furniture/household items.
Holly M | Overall ExperienceThe only thing I think that was not fair was refund on unused storage time that was paid for in advance .
Kathy V | Overall ExperienceIt has been a delightful experience
floyd k | Overall ExperienceGreat place to store items when moving and downsizing. I would use them again.
Therese B | Overall ExperienceMy recent rental went smooth as silk,from beginning to end. I can't say enough about the people, and the facility!!! Stellar service, even in below freezing winter temperatures. There are not enough accolades I can give Kamloops U-haul! They get Me!! They also get my Vote, for the best moving experience, hand's down!!! Dan S.
Daniel S | Overall ExperienceHi, The staff were friendly and the facilities are very nice. I like: clean, office & access hours are convienent, drive-in option to unload, carts available, washroom onsite, help inter-com to office, area for recyle items. I didn't like: hard to get off green barbed strap on locker (no scissors to get off), lock in package (no scissors to open), staff not sure which doors to access after hours (because procedures keep changing - sign in to 1 or both doors? Or in a certain order? Very confusing), apparently drive-in option is only available while office is open and door doesn't always work?, prices are expensive for storage units. Would be nice if U-Haul offered pay for 5 months, and 1 month free.
Athena W | First ImpressionsI was renting space for business and my situation changed so I didn't need the space after all. I found the staff to not only be helpful and knowledgeable about how to meet my storage needs , they were genuinely friendly. I would highly recommend thus operation to anyone.
George P | Overall ExperienceMy storage experience was great, but my interactions with Sandra Hegel, Manager, were unpleasant. She is not only unfriendly, she was rude and angry. At first I thought she was just having a bad day but she was the same during other interactions and the way she spoke to staff.
Kellie G | Overall ExperienceWas very impressed with how clean the facility was. Our unit was on the 3rd floor, but the elevator and supplied carts made it a piece of cake to move our stuff in and out. Staff is very friendly as well. Was definitely a good choice for storage of our belongings
Loszlo B | Overall ExperienceClean and handy, will use again when in need. Highly recommend.
MARIE M | Overall ExperienceMy experience with Kamloops Uhaul has been excellent. I am a single female and I found the facility security system dependable and the facility was always especially clean with great lighting and easy access and well maintained carts. The staff is very friendly and helpful. I would highly recommend them and will use them again in future.
Verna W | Overall ExperienceSandra and co workers were very very helpful!!! They all good not do enough to satisfy us. Very well managed U Haul location. Staff were saying it’s the best place they ever worked and really enjoy working as “ family” with Sandra. Definitely a great experience!!!!! Service not found many places in todays world!!!!
Jim S | Overall ExperienceVery friendly and helpful staff!
aline l | Overall ExperienceThis is not the first time I’ve used your storage and most probably won’t be the last.
tim r | Overall ExperienceSo clean and well kept. Great staff!
rick p | Overall ExperienceThe Kamloops(Halston)U-haul team did it again! They helped make my moving experience another success!! Can't say enough about the people there!!! They come through in the clutch,under all sort's of circumstances.. Please be just as kind as they are! Remember, it takes a'lot of teamwork at the counter, and behind the scenes, that go into making your rental experience as seemless as possible!!!! Thank You Sandra, Paula, and all of the Kamloops B.C.Crew...Dan S.
Daniel S | First ImpressionsI would recommend this facility again. All staff was helpful and friendly, especially Paula who was our main contact.
linda b | Overall ExperienceConfusion with staff on who called Me regarding waitlist. Apparantly there is a call center Not on location. The number came up 250 374 2856 Not a complaint but added Some confusion
Debbie S | First ImpressionsSandra was incredibly helpful!! All the staff was great and very friendly, even had help carrying out moving boxes when picking them up. Move out was easy and closing the account was easy too (even though I forgot my unit number, they were able to look it up). If I ever need a storage unit again, will 100% return.
joliesa l | Overall ExperienceGreat customer service knowledgeable &efficient.
Andrew H | First ImpressionsSteve was awesome . So helpful and great attitude . You can tell he loves his job . Great sense of humor . Other staff was very friendly . Will recommend this facility highly . Pricing very reasonable .
Kathy V | First ImpressionsJust remember to learn to use the sign in and it's a great place.
Aaron W | Overall ExperienceVery clean, easy access reasonable rates and have recommended to another family member who had since rented a unit. Very convenient to pick up all our packing needs.
chris p | First ImpressionsGreat staff, all friendly and helpful.
Anton P | Online Move InReally appreciate the first month free!
SHANNON V | First Impressionsso far my storage experience has been great but I expect no less since I've always had good experiences when dealing with Uhaul. thanks for making moving easier and less stressful
Deanne F | First ImpressionsThe young woman that took care of us was awesome her name started with a C. . She had a quick question and asked an elderly coworker who was not friendly to her at all nor Other customers that came in. If you want to retain workers you Might chat with the older worker & tell her to be kinder to the younger staff. We all have bad days but kindness goes a long way. Thanks so much.
Shirley B | First ImpressionsCheck out procedure not clear. I tried to contact by phone but long waits of an hour or more made this impossible. I went to the office to let them know that I was vacating. I was told to empty the unit and then it would be checked for cleanliness. Also told to take my lock with me and then to come back to close the contract. When I arrived back at the office the paperwork was done. I asked for a refund for the rest of the month as I left on the 12th of the month. I was then told that I could not have a refund as the contract was already closed. I then said that I would perhaps use the storage until the end of the month for additional items so I would put the lock on until the end of the month. I was informed that that would not be possible as I’d already closed the contract! So it is then possible for U-haul to obtain rent the storage stall that I had already paid for thus getting double the rent until the end of the month. I am extremely unhappy with this and hope you will see that it is unfair to me. A reimbursement for the balance of the month would be appreciated. Thank you for your consideration. Sincerely Carol Rimmer
Carol R | Overall ExperienceVery friendly and helpful staff They were able to provide a second unit when the one we had was full The staff remembered us when we went back in the second day
Lora L | First ImpressionsThe staff were really helpful and friendly and the process was seamless.
Ryan H | First ImpressionsThanks again for great service
Ed M | First ImpressionsNever dealt with anyone more helpful and courteous than the Paula and her crew Also the manager in Terrace very knowledgeable and helpful Thanks for the great service
Ed M | Overall ExperienceUsed the storage facility before and was very impressed with the cleanliness and service. Again I would recommend this uhaul storage to family and friends
Marcel A | First ImpressionsThe lady that serve me was awesome play friendly good humor and would definitely recommend them to go to the Kamloops depot on the North Shore
Kim D | First ImpressionsMore than helpful
Kim b | Overall ExperienceThank you Once again for a pleasant and well organized experience. SEE You again down the Road.
CATHY S | Overall ExperienceExceptionally clean, washrooms some of the best I have seen for any business venue. A very well maintained overall facility.
Phil C | Overall Experiencetotally satisfied with this storage facility and experience.
louis h | Overall ExperienceI found the staff very accommodating in fulfilling my needs.
garry h | First ImpressionsHi I did not move in at this location. It was a mistake and asked if I can get a refund I had two pay twice for a storage unit one in Kamloops and one in Edmonton the one in Kamloops was a mistake that’s where I departed and I arrived in Edmonton yesterday and had to pay again
Shauna R | Online Move InPaula is amazing, she made all of our exchanges friendly and easy. Most likely will use again if needed.
Ayla D | Overall ExperienceThis was a great storage experience. Everything felt safe , secure , and professional. Would definitely recommend this facility and will be my first choice in the future.
Dave C | Overall ExperienceSoooo accommodating !!!!!
Shayna R | First ImpressionsSo far, so good…..
chuck b | First ImpressionsWell managed, extremely clean facility!! A great experience.
Chris D | Overall ExperienceI had my items in storage for 8 months. Any time I needed to access it was easy. Any questions or concerns, staff were always happy to assist. I would go to the Halston location in Kamloops again in a heartbeat to store things. Thank you so much for keeping my things safe!
Janice O | Overall ExperienceThe elevators where large enough and Paula was really nice
Maryanne N | First ImpressionsPaula was very helpful. I don’t think we read the instructions very well with the access part so Paula helped us.
Megan J | Online Move InNothing but praise for the new kamloops location! My experience was great. Everything from the friendly staff, very clean facility and bathrooms, security system, was streamline and efficient. Thank you Uhaul!
Brenda G | Overall ExperienceAll the staff are very friendly and helpful.
Sharon M | Overall ExperienceTerrible staff, online booking system is useless, other than a nice facility this place is a waste of money
Tyrone P | Overall ExperienceSandra provided an amazing service. All my questions were answered with extreme satisfaction.
Olu O | First ImpressionsA-1 service.
JOHANNES V | Overall ExperienceVery expensive for what you get, didn’t stay for the entire month I paid for and wasn’t reimbursed for the time I didn’t use. I have another unit double the size and it is $3 a month more than this small unit.
Victoria H | Overall ExperienceI had 2 units and I was able to make in to one so I wanted to cancel one and it was painful it took 20 mins, then he said he put the one back in my name and I would get a free month, then he changed it and said my payment was due, he gave me papers and I left only to see all the paper work is in my mom's name which I recently rented a truck with her, so now I'm really confused
LINDSAY H | First ImpressionsStaff was so kind, helpful ,considerate and generous to my situation of my parents home being flooded in Princeton.
shauna v | First ImpressionsA well run facility, Sandra and Paula were both excellent to work with
graham d | Overall ExperienceSandra in Kamloops is amazing.The unit was clean.sorry about setting the alarm off. But 100 % happy
MONIQUE S | First ImpressionsSome staff were not nice and some didn't know exactly what they were doing.
Kathy A | First ImpressionsWhen a staff asking for you to move to customer parking but no where to park because there is 3 u haul in the way and other car took up all the spots and there's no room to park in customer parking but the parking lots for the trucks were open and got rudely asked to move my personal vehicle even though there was no open customer parking and storage lockers got screwed up but was fixed by Sandra who was very helpful
Kathy A | Overall ExperienceThe manager does an excellent job there thanks very much
wayne V | Overall ExperienceI cancelled before I even had a lock or moved anything in….only five days after i was called by your staff who recommended that i pay early! I originally had it booked for my move day of Nov. 6 and would have known i didnt need a storage locker after all but now I get charged for a full month!! How about a credit for the upcoming truck rental that I have booked??
Jennifer C | Overall ExperienceWait times on the phone and at the site were always way to long. Sandra is both professional and friendly. Love dealing with Sandra hope too every time I come in. She brings energy to her work environment. She oozes joy. Not all staff are both. One staff member didn’t know how to add insurance. Prices are too high but they are everywhere. Boxes are way too expensive.
Jennifer S | Overall ExperienceEveryone I dealt were polite and helpful at a time I just needed things to run smoothly
Anna N | Overall ExperienceThank you very much , you folks were fantastic , and the storage units were impeccable:)
Donald A | Overall ExperienceStaff friendly and helpful. Very clean facility.
barbara f | Overall ExperienceIf I ever need storage again I will definitely use you guys thanks
clarissa j | Overall ExperienceFriendly and helpful staff and easy access.
marcia g | Overall ExperienceMy experience with the storage facility was a pleasant one, I found the facility to be very clean, and the staff were friendly and very helpful.
Jessie H | Overall ExperienceThey could answer their phones more
billy/ t | Overall ExperienceClean, safe, temperature controlled storage and a helpful friendly staff. Doesn't get any better than that!
charles h | Overall ExperienceThe staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Thank you
tammy m | Overall ExperienceI mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.
Brett B | Overall ExperienceEven though we were there a short time, The service was great.
bc c | Overall ExperienceThe key to my lock was destroyed in a car accident and as per company policy I had to hire a locksmith. This is unacceptable. U-haul facilities must offer an option to cut the locks off of client’s lockers under these circumstances or offer the option to unlock them with a master key. I will not recommend U-haul to anyone because of this flaw. We pay for customer service, not just the locker.
Landon W | Overall ExperienceGreat place to store your belongings. My only complaint would be the price. It is quite expensive.
davidowski z | Overall ExperienceUse online reservations yo bok storage locker, clerk says its irrelevant says its first come first serve... Very rude last at the front
Tyrone P | First ImpressionsVery accommodating and helpful.
Phil C | First ImpressionsSuper friendly staff and management. Made my move easier.
tammy m | First ImpressionsMy move was very stressful and quite difficult. The staff were always helpful and friendly and empathetic to me. They made it seem not so bad - and were able to help me with all of my requests. Honestly, between the heat wave and the smoke from forest fires - most days they were the only good part of my day. I wish also that i had rented the boxes - I went through GOBOX and they had very limited service hours that made my move way more difficult. I would absolutely recommend this local UHAUL team. Very nice people and a great facility. It was always clean as well.
trudy m | Overall ExperienceVery helpful staff, fixed a problem with the online booking that we had and was really well handled
Trent M | Overall ExperienceElevator was broken when trying to move out. Couldn’t access my online account. Took forever to talk to the front office
Shelden M | Overall ExperienceThe staff were all professional and friendly. All of the issues we had came from the online platform. The system allowed me to book a storage unit, gave me a confirmation number and took my credit card information but when we arrived with a truck full to unload, we were informed that the units cannot be guaranteed unless in person. This was a known flaw in the online system according to multiple staff members yet nothing was done to fix the issue.
Christine C | First ImpressionsYes very professional , during difficult times U Haul was their for us and thank you for that.
GREGORY C | Overall ExperienceStaff was amazing and helpful.
Gerad F | Overall ExperienceSuper friendly staff! Always willing to help and super convenient! ☺️Hands down best self storage, very well kept clean and controlled temperature
raylen l | First ImpressionsFriendly and helpful staff. Great customer service. Overall a very nice facility.
James L | Overall ExperienceOverall I was very happy with my experience, I rented a unit for months plus a truck to move my stuff out. It was all a really positive, quick and easy experience.
Kia M | Overall ExperienceAll staff at U-Haul was excellent and very helpful
Rick B | Overall ExperienceSandra was absolutely awesome. First class customer service despite them being extremely busy. The call centre experience the day previous was not as great, and the web site was missing some key components, but dealing with Sandra smoothed out all the wrinkles. Great job, Sandra
Doug C | First ImpressionsThe young man needs to learn better customer service skills as we found him a bit aggressive but overall the management and cleanliness was good.
tanner b | Overall ExperienceRude staff to deal with makes this whole experience not up to standards as well as advertising 24 hour access and o my having access untill 7pm
Chelsie G | Overall ExperienceDonna the manager made this so easy and painless thank you for making life’s hard times and changes a bit easier. Thank you!!
Rose S | First ImpressionsThe staff put a lock on my storage unit the day before my rent was due and wasn't late yet. The staff horrible to deal with, very unprofessional improving the management. I would never recommend to anyone
Leaha W | Overall ExperienceVery clean. Love that they have a bathroom.
darrin l | First ImpressionsAfter an exhausting effort to get Information and book online, when I arrived at the location tired and confused, the staff was able to get me a unit, answer all my questions in a very speedy manner. The facility is absolutely spotless. I wish all storage places were this friendly and clean
Patti O | Overall ExperienceVery helpful. Easy move all that anyone can ask for.
Cory L | First ImpressionsExcellent facility. Staff were friendly and helpful everytime I dealt with them. The person I dealt with the most was Sandy and she was kind and helpful. I would absolutely use uhaul storage again of needed.
Candace B | Overall ExperienceStaff was kind and helpful. Clean and safe facility. Pleased with overall experience.
Tina R | Overall ExperienceThe attendant, on Sunday April 18,2021, was rude, in order too let me rent a Van I had to take the insurance or I was not allowed to rent, of course I bought the insurance but I was not expecting it to $50.00 more I will never use this location again!
Micheal S | Overall ExperienceThe cost is extortionate!
joshua c | Overall ExperienceVery friendly and helpful staff!
Laura L | Online Move InI had reserved a 10 X 10 and when I got there one hour later (which I had said I was going to be arriving with my load) told me he had just given it to another lady and there were no units available anymore. He then offered me two smaller units at double the price of the 10 X 10 and when I said that was not cool he said he was sorry there was no more units available. I asked him to call his boss. His boss said to just give me the two at the same price as the 10 X 10... when she arrived after I had paid, I heard her tell another customer that there were several 10 X 10s still available... like honestly, this is some of the worst and shadiest customer service I've ever encountered.
JASON H | First ImpressionsOther than the run around of the size of trailer I wanted from the beginning. I enjoyed the friendly customer service.
FRANK A | First ImpressionsStaff was very helpful and friendly. Thanks
Dave C | First ImpressionsWas not happy of being charged the same price as 24 hour access and did not get 24 hour access. I would not rent a place here again unless it was 24hour access as advertised, or a lesser price since you do not get the same access.
Kyle M | Overall ExperienceSo far my experience was great. the general manager Sandra was extremely helpful and pleasant.
Candace B | First ImpressionsThe staff made the procedure very easy and convenient. A very professional group! Thanks very much!
Ryan B | First ImpressionsAll my stuff was always safe.
Quinton C | Overall ExperienceWould use again if I had to. Excellent service.
Rolene S | Overall ExperienceVery friendly staff, quick and easy check in. Highly recommend.
Mel L | First ImpressionsMy biggest issue was the stereotyping and unfriendly staff. Other then that the place needs to stay open later! 7pm is a ridiculously early time to be closing! And the electrical outlet were all locked. There was lots, I would be ideal if they were unlocked so who ever is at there locker can per say, charge there phone. Thx for hearing me out ☺️
Joseph G | Overall ExperienceClean facility, carts available for use, very friendly professional staff.
Winter S | First ImpressionsThe facility was clean, warm, easy to access and decently priced. Would definitely use again if needed.
Janell K | Overall ExperienceThe lady at front desk was amazing and help me throughout with the move. Thanks alot
YADU B | Overall ExperienceOverall unit was clean and big enough for all my items and the staff I did deal with throughout were great. Unfortunately the only thing that I would note is I wish UHaul would pro-rate in terms of storage units as I had my storage in there from Nov 30-Jan 1. I understand contracts are written and signed etc, but to charge a full month's storage ($270+ in my case) when I only used it for an extra few days over my original month was VERY disappointing, especially in these times when people are struggling with living/finances.
Riley M | Overall ExperienceStaff was very quick, efficient and kind!
Rayanne J | Overall ExperienceStaff was very helpful in meeting what I was requesting
Gord M | First ImpressionsExtremely slow staff in office. Need more workers! Only had one person in front of me and I was in line for over 30mins. Not their fault I’m sure but just need more workers.
TAYLOR S | Overall ExperienceDec. 19/20. Hello! I thought the service I received from the U-Haul Moving & Storage Of Kamloops North Shore-facility in Kamloops, B.C., was very good. In fact, Mrs. Hegel, the General Manager, had straightened out an error made in 2019 with a small number of communications with me. Thank you! Renee Taylor.
Renee T | Overall ExperienceSuper clean! Friendly and helpful staff.
deb h | Overall ExperienceThis was the worst storage experience ive ever had. Customer service at this kamloops location was so terrible i dont think ill ever use uhaul again. Between incorrect information and terrible covid safety precautions mixed with terribly high prices and inconvenient access hours,this was the worst storage place ever. The people are rude and unprofessional.
dustin b | Overall ExperienceThe storage and staff are at professional grade. The whole facility are at the best caliber I have experienced. The staff were always obliging to any customer that they served while I was in the office multiple times over the past few months. As for my personal experience. I found the staff memorable in a positive respectable perspective.Very friendly and efficient people at the Halston Uhaul Storage and Rentals in Kamloops, BC Canada. I have recommended this Uhaul location to several people and they too have enjoyed the overall experience of storage and rental at Halston , Kamloops BC. Thank you to all of your staff. Uhaul should feel proud to have this kind of representation.
Michael S | Overall ExperienceStaff were friendly and helpful, and you could use a couple more staff. Each customer transaction takes time which results in long waits.
Ivy T | Overall ExperienceI reserved a locker online and the staff member that assisted me on move in day was friendly enough but her supervisor (female) was very rude. She told the young girl to give me a locker that was $5/month higher than the one I had booked. When I said I wanted to pay the price I had reserved (and stuck to that) she was quite upset, told the girl to give the original locker to me and stormed off. Maybe she was having a difficult day but her behaviour was very unprofessional. Other than that the move in experience was good.
Kellie G | First ImpressionsFantastic staff. Very friendly-best rental experience I’ve had.
LAWRENCE I | First ImpressionsFriendly helpful staff! Clean enviroment. Would recommend.
deb h | First ImpressionsWas surprised that first contact employees were not fully aware of refund policies. But when I left they were.
flora r | Overall ExperienceThe facility was large, new, very clean and very accessible. Very nice to come and go as you please, I would definitely recommend this facility to anyone.
Brian J | Overall ExperienceNice units but not an ideal location for storing a lot of goods. Everything must be loaded on carts and taken up an elevator. Also no units larger than 10 x 10 - although you can book a 10x20 unit online.
GORDON M | Online Move InStaff was friendly and helpful in Vanderhoof and Kamloops.
Ann/andy B | Overall ExperienceSandra and Paula are such fantastic folks l will highly rate Uhaul employees for any of your moving needs, especially Halston
Daniel S | Overall ExperienceVery nice operation
Roger W | First ImpressionsOn every occasion that I had to go into the office there were 2 or 3 people at the counters but only 1 person dealing with customers. I walked out several times as I was on my way to work or on my lunch break and didn't the time required to wait. Also your billing person is not very friendly.
Catherine B | Overall ExperienceThank you UHaul. The facilities were clean and well cared for. The staff are great - very efficient and friendly - particularly Paula. My only comment is I found it unnerving/scary at times to go to my unit on the second floor because anyone can just walk into the building - whether they have a unit or not. There is no keycard or code required to enter the building. Anyone can just walk through the sliding doors and access the elevator. I think the doors should be locked and a code entered for any one who wants to enter.
valerie m | Overall ExperienceGood people at the service end. Phone service was a little confused with the lockdown times at the storage units. This was adjusted and responded to favourable resolve by the on site service people. Very good people at this facility.
Michael S | First ImpressionsStorage area was great, facility well maintained and very clean. But the ladies down at the front desks is the main reason I would recommend anyone here. They are very helpful, polite and are able to engage customers to ensure customer satisfaction.... an art that is almost forgotten these days. Thank you!
jeremy e | Overall ExperienceDon't think my end bill was fair. Should have read the fine print.
Shawn K | Overall ExperienceThe Staff member who checked us is was great were. She was quick and gave great information. The facility is super clean and well organized. Would definitely recommend to anyone looking for a storage space
Madison/cam W | First ImpressionsKamloops and Vanderhoof both well ru and friendly. The burns lake operation is dreadful. Difficult to find, no signage, and the operator was rude, unhelpful, and useless. I utilized vanderhoof instead.
Ann/andy B | First ImpressionsI reserved a 10x20 storage unit. When I arrived with my confirmation number the site staff changed my storage to 2 smaller units causing me great difficulty when I went back to the office to find out why this change. I was told I have to come back the next day and speak with someone else. What's the point of making reservations if Uhaul cannot commit ?
Brian/avery F | First ImpressionsPaula was fantastic, she stayed late to help us out as the door codes were not working.
Simone S | First ImpressionsSays open 24hrs but only open 7 to 7,
Carl W | Overall ExperienceGreat experience. Hopefully won’t move again but did appreciate them for this move.
Lorraine M | Overall ExperienceEveryone was friendly and helpful. The storage facility was clean and well organized. I would recommend this facility.
Glenn/Lesley G | Overall ExperienceThe staff in kamloops in u haul paula , jammy who fix my hitch and electric works . I really happy happy happy sad fully satisfied with their service ... thanx guys and keep going on ... and again many thanks to you for providing a professional service.... Thanks Sunil sharma
Sunil S | Overall ExperienceThe only thing I wish were different would be that the storage locker was 10’ wide and 5’ deep instead of 5’ wide and 10’ deep to allow easier access to items being stored. This wider layout is common in another storage facility I have experienced.
Duncan M | Online Move InStaff took the key to my lock to fix my door that didnt work properly... they never called to say key can be picked up or if anything was fixed. Had to ask for it back. All other experiences were great. Thank you
christine c | Overall ExperienceEverything was good until I went to return the truck, the person that came out to check the truck tried to double bill me for the truck, when I told him I had already paid for the truck, he then told me I owed $ 49 for fuel, I showed him the paper work that proved there was more fuel in it now then when I picked up the truck. When I wouldn't back down on the extra charges he said he was going to find someone else to deal with me, so I followed him, just so I could hear what was being said and show the next person up the food chain my paperwork, we went into the office and they finally came up with a charge of $0.43 because I was 1 mile over on the mileage they gave me when I picked up the truck. They took half a hour trying to figure out a way to throw on a extra charge. I guess when they figure out your mileage they don't take into consideration you may have to stop and pick up your furniture or go to a gas station
Carl W | First ImpressionsVERY clean and well maintained facility and very helpful pleasant staff. They do a very good job and are on top of their responsibilities.. I would HIGHLY recommend this location.
murray m | Overall ExperienceService was really slow at the service desk. More staff was needed. Wait time was too long.
Duncan H | Overall ExperienceThe best experience in storage. Secure facility, kind and understanding staff; having accommodations such as: washrooms, drinking fountains, carts, dumpster service (if needed), and items to purchase that aide in moving and storage has made this experience unique and exceptional! Moving in and out were simple and quick processes. The support from the staff is unlike anywhere else. I've not only used this location for my storage needs, but also for my uhaul moving van needs. I have never been let down by this location thus far! Thank you for being great. I appreciate this experience.
Danielle R | Overall ExperienceI booked the storage online. I was given the option to choose a 10x20x8 unit, which I chose. When we arrived at the storage facility we learned the largest unit is a 10x15x8.
Barbara D | First ImpressionsA very clean establishment- was a breeze to move in and move out. Very friendly staff all around— Thank you Sandra and crew!
lisa h | Overall ExperienceWaited for easy 24/7 access, but that seems to be coming. Only reason I left was to consolidate my storage lockers into one location.
tom c | Overall ExperienceI will use your facility again
CAROL M | Overall ExperienceUnfortunately I couldnt afford to keep paying storage, that was the only reason I left, felt my belongings were safe never worried at all.
lavonne m | Overall ExperienceThe manager, Sandra, was so helpful when I came in to inquire about renting storage. She offered solutions to make a very stressful event (moving) as easy and convenient as possible! I left the facility feeling like my belongings would be safe and secure in a very clean environment. I would highly recommend U-Haul to any friends or family that needs storage.
Jill B | First ImpressionsEveryone helpful. Easy to work with.
Glenn/Lesley G | First ImpressionsToo expensive for such a small space.
Duncan H | First ImpressionsNice clean facility, friendly staff.
Jean T | Overall ExperienceGirls were very welcoming, friendly and helpful! Will recommend uhaul to everyone!
sherri n | First ImpressionsVery nice and clean. Would be nice if there was a loading ramp that you could pull a truck up to (pickup) to on or off load easier even if it was a simple stand alone ramp in the lot.
murray m | First ImpressionsFriendly staff, clean facilities
JAY M | Overall ExperienceBest u-haul location in Canada! Awesome staff and management
Lainie T | Overall ExperienceSandra and her amazing teammates always made me feel welcome and helped me to the best of their ability. I would gladly recommend them to anyone at any moment. Thank you Sandra and your team for making me feel welcome.
Doug D | Overall ExperienceWhen construction of the old building began our contents was covered in drywall dust as the tops are open and not really covered. The building I was in was always locked so you had to go to the main building to stand in line to ask for access not very user friendly not very quick.
Jon A | Overall ExperienceThe U- Haul folk's, both in Nanaimo and Kamloops did it again! All I can say is that both teams were AWESOME!!..Thank you so much, and that we highly recommend U-Haul to potential clients!DAN, S.Creek, P.s.Kudos to Mark,Tammy, &Matthew in Nanaimo, &Paula, Natasha, and Sean, in Kamloops!These people@U-Haul are the main reason that our move was so very successful! We realize you all are putting yourselves at risk during this pandemic, and we believe that all of you are quite heroic and that we couldn't have done it without you. Thank you all from the bottom of our hearts!!...
daniel s | Overall ExperienceThanks for your help
bruce j | Overall ExperienceNice facility with great staff but the loading unloading area is tight and made it impossible to honor the personal space issue. Also .since we had to use an elevator it was even more of a problem avoiding people. So if you are trying to avoid people due the virus this may not be the best option.
murray b | First ImpressionsRealy liked the carts for moving things , just made every thing so much easyer . Thx
glenn h | Overall ExperienceWhere I picked up the van and trailer, just outside of Saskatoon, the guy only had 1 tire secured! I could of lost my car but I checked at the gas station and the gas attendant tightened the straps around the tires.
Sandra H | Overall ExperienceThe lady that helped me today was very very sweet to me and I appreciated her kindness and she wasent judgmental at all witch was relieving for once.
Jennifer H | First ImpressionsNice new facility. Friendly and helpfull staff.
Murray A | First ImpressionsI THANK YOU U GUYS THERE AT HALSTON UHAUL , SO MUCH WORDS CANT EXPLAIN HOW MUCH HELP YOU WERE FOR ME , COMING TO KAMLOOPS NOT KNOWING A SINGLE PERSON, BUT KNOW I CONSIDER ALL OF THEM GREAT FRIENDS , AND I WILL RECOMMENDED THIS UHAUL TO EVERYONE EVEN COMPLETE STRANGERS , WORDS CANT EXPLAIN HOW MUCH U GUYS THERE (HALSTON UHAUL) HELPED ME OUT BY BEING THE BEAUTIFUL PEOPLE YOU ARE , I THANK YOU SO MUCH FROM THE BOTTOM OF MY HEART ❤ AGAIN THANK YOU ALL SO MUCH FOR EVERYTHING 😁❤
tammy t | Overall ExperienceWill move out after 1 myth priced way to high will let people know
Marc F | First ImpressionsI booked my Mitsubishi hitch here and they fix properly and before time bcz I had to reach Alberta for job interviews. That Jimmy the electrician and Paula who handle the coustomer in location they help me lot ... right now I just drop my 5/8 teailor from Edmonton to kamloops... and Cris who serve me with respected and professional manner in kamloops. Really enjoy yours services.....
Sunil S | First ImpressionsThank you so much for everything.
Diane C | Overall ExperienceThe facility itself is excellent, brand new, clean and well maintained. The only complaints are that only 1 staff member works the front during the busiest times (Saturday) and you may wait up to 45 minutes before speaking to anyone.
Clayton B | Overall ExperienceI had problems with the security System at the beginning that took a very long time to get fixed.
Cheryl F | Overall ExperienceHours werent 5am to 10 pm like stated in contract . would not help me at all and took my things and will not give them back. These are the most rude people i have ever delt with . The building says 24hr access . Its all a lie
Shara M | First ImpressionsTrip went really well,no problems at all...truck was great..thank again U Haul..
Sharon B | First ImpressionsAwesome
Marvyn B | Overall ExperienceClean, accessible and convenient.
joseph k | Overall ExperienceBest customer service I've had in a long time. I wish I remembered her name she was remarkable.
monique b | Overall ExperienceVery lovely ladies at the front desk!
Codie S | First ImpressionsBest Uhaul place I’ve ever been to
Lainie T | First ImpressionsThank you for a fantastic experience.
STUART N | First ImpressionsExcellent Service!
DOUG L | First ImpressionsFriendly and efficient staff, especially the CSR who rented the unit to me.
katherine w | First Impressionsuhaul is overpriced service that had false advertising with their prices. The costs here are essentially theft. Thanks for stealing my money
Kurtis B | Overall ExperienceNew facility in Kamloops but if it is consistent with the service in the early months this will be a great facility and I will use it and recommend it to all.
Earl B | Overall ExperienceCounter staff were very helpful and friendly made the whole experience stress free.
Andrew W | First ImpressionsBad employees at my location
Dean C | Overall ExperienceThe Best of Service and help these LADIES GAVE ME.I WOULD LIKE TO SAY THAT I A BIG THANK YOU LADIES FROM the Bottom of my Heart.They Went Way beon. ASWESOME. THANKS AGAIN FOR THE BEST SERVICE .
Nancy D | First ImpressionsThe storage units in kamloops are not accessible after 5 pm which is very difficult when you are working during the week. Facility is spotless and would definitely recommend.
Gaile M | Overall ExperienceA great experience.
Jim S | Overall ExperienceI had an excellent experience from the moment I want in the. Paula help me with everything. I will recommend u haul moving and storage to anyone Two thumbs up to paula
Tammy A | First Impressionsgreat friendly and knowledgeable staff great customer service clean and everything you need for moving and storage is there
gary w | First ImpressionsPaula was excellent. Her customer service was above and beyond from staying a bit late to allow me to finish up to offering me a ride back to my vehicle. Highly recommend this location.
William M | First ImpressionsEverything went quite smoothly for my equipment return and storage rental in Kamloops, but the service line-up was about 30 minutes!
Roy S | First ImpressionsFast friendly service Paula Anderson was a pleasure to work with to make sure my needs were met from the boxes I purchased to finally the storage locker I rented. Thank you
Edward L | First Impressions.
Andrew L | First Impressionsvery friendly service. clean building
Ralf G | First ImpressionsPlease consider requiring the Contract # and/or some I.D. from Customers when giving out refunds. I've had a refund stolen from me somehow. Thank you! - Renee Taylor.
Renee T | First ImpressionsVery fun and friendly staff at the Kamloops location on Kingston Ave. Thank you for making our moving days more bearable!! 😊
Travis S | First ImpressionsIt's disturbing to me that anybody could walk in at any time to the storage lockers, no gate or codes or anything to restrict access - for such a big facility, it has hardly any staff and NO SECURITY
jenifer j | First ImpressionsThe unit sizes as quoted to me are NOT the actual size of the unit! I am being ripped off for $'s/space I am paying for. X5 units!! I want a price reduction! Not to be ignored.
Gordon C | First ImpressionsI will always remain going to this place it's really good
Brad S | First ImpressionsMy only negative comment would be a partial refund as I paid for a whole month. So u get to make double the money on your unit. Rather then refund a good customer. I’ve used uhaul 3x for moves.
Terri-lee w | Overall ExperienceService was excellent, very friendly staff
david s | First ImpressionsProcess took to long and nothing regarding the contract was gone through if I didn't ask.
Jon A | First Impressionsservice at the kamloops outlet was excellent telephone service to the American side upon ordering the truck and on-site storage caused me much distress as there is NO STORAGE!
Cathie f | ReservationVery accommodating!
susan b | ReservationGreat Experience
Devin F | Overall ExperienceOur customer experience was excellent. Not a lot of storage containers at this facility but they were able to accommodate us last minute with what they had available. I definitely would recommend!
Sandra M | Overall ExperienceVery friendly staff. Obviously was not from the area and maybe also new as she did not have some of the answers to my questions.
Monica K | ReservationNot the fault of the local dealership or its excellent staff. The rating is because of the online system that took my reservation when there was nothing available at thatocation. I wasted half a day
michael m | Reservation