Overall I had a great experience. My only reason I gave a 4 instead of 5 stars is because my particular rental the battery seemed weak. When the turning the key the truck would pause then start. Otherwise very great experience, would rent from Uhaul again.
Gabryel PCustomer Reviews for U-Haul Moving and Storage of Kapolei
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was great. 5 Stars to the UHAUL staff
John PI was a little confused by the online ordering but went there the day before and the owner assisted me and actually got me the truck size I wanted and was there early the next day to insure I had everything since I had to enter a military base. I appricate the extra effort and her attention to make everything a smooth transaction especially since we were working in the window between the two Kona Low storms that were a nightmare on the island.
George MI was so pleased with the prompt service and friendly staff at that location. I was very happy with my clean rental van.
Darryl GYou doing just fine
Neal ACustomer service was amazing at pick and drop off
David CHard to reach the Actual Branch that I want to call!! It goes straight to a call center!! Frustrating!!! Don't put your local store phone# and Cell phone if you're NOT GOING TO ANSWER!! That's my only complaint about this location.. But it's by far the Best U haul on the Island!! They're just hard to reach!! Lol!!
Martin DI am glad to know that you're in a convenient location. Although coming out of that Kalaeloa area after 3:30 p.m. was ad timing with traffic. But nonetheless, it was perfect for me. Thanks for the service and having the vehicle available when I needed it. Aloha.
Marlene MThe agent (female) who was there when we came to pick up the moving boxes, etc. offered to jump start our Tacoma because it was dead when we started it to leave, she was so friendly, please thank her again for us! Service at this location is fast and the trucks are CLEAN!
Thomas EMost awesome Aloha welcoming environment for any U-Haul center i have ever been to since childhood. I’m 59 and i lve 28.5 miles away from this location. Since my last awesome Aloha experience at this location last month, I’ve decided that this location will be my only U-Haul location for any future trips. Everyone that i spoke with on phone “here” as well as in person: shares tge awesome Aloha 🤙🏝️🌈🌊 experience and this location employees truly deserve monetary rewards for being so remarkably awesome 😎. I’m a small business owner who needs more awesome people like this location experiences when I need to rent U-Haul equipment. This is “Da Spot” one of my businesses is my signature food prep & i will likely swing by for Free plates of some fresh organic vegetables meats fish etc as another way to show my extreme amazement of how aware each employee here is recognized how sincerely awesome 😎 it is too be in Aloha spirit type atmosphere here in our Hawaiian 🌺 Islands, especially with how many places around our earth 🌍 🌎 🌏 things are not always so awesome 😎. Mahalo Nui Loa. Feel free too follow up with me on anything else you might want to share or talk stories about… I appreciate these awesome employees. Nathaniel local living In Aloha spirit wherever possible
NATHANIEL CExcellent friendly staff !
Dale BShe was tha best ! Customer service with great personality! Super helpful!
Thomas EAlways kind and efficient
Charlotte NExcellent customer service from manager.
lisa kI love the workers over at the kapolei location. So laid back & chill. So nice & welcoming
NOREEN TSeems like this site was still undergoing construction planning. Signage to enter and exit could be made better. This site will be able to serve this growing community. U haul is a well known company.
James HAmazing customer service Aliana is the best she helped me set everything up thank you so much for the awesome service 🤙
Alissa QVery good customer service
Loke-Leilani RExcellent service
CURTIS GThe drive-in entrance had a pot hole and the exit scraped my convertible underneath because curb was too tall/not smooth. That could be improved!
Svetlana BMorning staff was AMAZING. Afternoon staff also AMAZING. You guys made helping out my sister with her move SO MUCH EASIER. No hiccups with anything throughout the day. Vehicle was super clean! Only thing was that I couldn’t find in the app any guidance on how much gas to buy to get the original level. Spent $50 on gas and that is probably by U-Hauls design. The model is charge people for not getting back to 5/8th a tank, give them no accessible guidance on getting back to exactly that level, don’t reimburse when they fill the tank. Staff and location were amazing though!
Cameron YN/A
Leonae KIt's still effective to walk with the customer to pre inspect the vehicle collecting all the information.
David MEasy processs all the way around and the customer service rep answered all of our questions. We are very satisfied with our experience with this rental location.
MORRIS ONothing. Very easy and simple check-in and out.
PRIMROSE LI don’t think there’s anything to be improved besides the building, all the employees that tended to me were incredibly nice and knowledgeable about their business. Best customer service I have received yet in the island. Mahalos guys🤙🏿
Pius OVery easy pick-up and drop off. Great service. Mahalo
Kevin AThe only improvement I can think of replace the gravel with cement and
Darwin BClean, quick , friendly service!
Billie- JVery nice and hassle free. The vehicle was on very good condition.
Shalyn COur experience at the U-Haul Kapolei, Hawaii was awesome! Iwa, the owner at that location was more then helpful and so much Aloha! She really understood what we needed and explained everything to us especially we as senior citizens don't know how to use the internet or the texting phone thingy! The world need more sweet people like Iwa!! Five stars to Iwa,⭐️⭐️⭐️⭐️⭐️🤩 Mahalo Nui Loa (Thank you very much) Darrell and Lehua🤩🤩🤩🤩🤩
Tammy TAwesome and friendly service
Gary HThe only thing was that the gas tank was a 1/4 full, so I had to stop and fill it up. But every thing else was fantastic. Thank so much!
mahelani nOverall it was a very good experience. Only one issue was the van I rented had the check engine light on when I started it up. I let the rep know and she said the van was just serviced so the van was okay despite the check engine light being on. I ended up using the van and didn’t have any problems with the van.
Benjamin NI was charged for pads which I don’t receive waiting for them to credit me 160.00
Kathleen AShow Aloha, like you have shown to me
Samantha LSaff was welcoming and took care of my request well! Like that the location was next to the storage facility that I rented a unit from so it made the move very convenient!
RAYMOND LClean Great customer service we definitely will be back Location could use a good pavement we went there on a rainy day and it was a lake.. soggy shoes .something to think about happy Holidays!!
Heide KI was improperly charged for a gallon of gas when I returned the van with more gas than I left with. That was disconcerting. Other than that, the staff was exceptionally friendly and quick and the vehicle performed just fine.
David GProvide a business-customer discount program to support small businesses and frequent renters.
Naomi IAmazing service as always from UHaul
Scott Sgood thank you
DARRYL RFriendly staff.
CHRISTIAN LQuick and easy!
Royce LAwesome service ! Blessing and favor always !
Rona MThis is my second time using this location, the ladies in there are awesome, Happy and customer service was through the roof, only improvement needed is a better bathroom for the workers there. Other than that I’ll be back again when I need another rental, Mahalo(Thank you).
James ANothing to improve. The staff was friendly, knowledgeable and made everything so easy!
Francesann HNothing. Everything was great and convenient with the mobile check in.
Shannon Pi got charged 300$
Ustanne HGreat customer service! The pickup was incredibly fast and efficient. I think I was in and out of the office in 10 minutes. And the drop was just as fast and efficient. I would highly recommend this location and will be back for future rentals.
Trevis TI rented the truck for only 2hrs nd I was charged $87...and they also said I had gone passed the mileage that I had requested...and the distance that I had to go from my house to the dump wasn't even 5 Mike's apart
Carol TGoing into the office was better than doing it online! The staff was professional & helpful! Will definitely go back again.
Aaron pFriendly knowledgable quick every time
CHARLOTTE NThe two ladies were very helpful and accommodating. No problems with the service.
RICHARD MRepresentative was excellent.
Roy MMobile pick up was easy. Agent at site was friendly and helpful. Had a problem w/ photos saving at pickup. She was good at assisting me and said it was ok, my reservation was good. Thought I had reserved van til 8:30pm. But received a call that return was due at 4:30pm. The time was already passed: Caller said I would need to reserve for a second day. I didnt need it for a 2nd day and my husband was not happy about the additional charge for 2nd day. I chatted live with a rep using the mobile app named Lisa. She was very kind and understood my situation. She extended my rental til 8:30pm and said there was no additional payment showing for extension. What a relief. I was so grateful. Returned an hour before the time of return. Return was very easy. This was our first experience at this location. Will rent again.
Moelilia SNo comment
Debbie CLove the service team members
isaiah jlocal HI good time and a good van thank you
DARRYL RKele was awesome! Very professional, very informative. Thank you for a great experience.
Lehuanani AContinue to expose your service, it was excellent. I am sure that you will continue to be my first choice.👍🏾
Lovell H