i got charged 300$
Ustanne HCustomer Reviews for U-Haul Moving and Storage of Kapolei
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! The pickup was incredibly fast and efficient. I think I was in and out of the office in 10 minutes. And the drop was just as fast and efficient. I would highly recommend this location and will be back for future rentals.
Trevis TI rented the truck for only 2hrs nd I was charged $87...and they also said I had gone passed the mileage that I had requested...and the distance that I had to go from my house to the dump wasn't even 5 Mike's apart
Carol TGoing into the office was better than doing it online! The staff was professional & helpful! Will definitely go back again.
Aaron pFriendly knowledgable quick every time
CHARLOTTE NThe two ladies were very helpful and accommodating. No problems with the service.
RICHARD MRepresentative was excellent.
Roy MMobile pick up was easy. Agent at site was friendly and helpful. Had a problem w/ photos saving at pickup. She was good at assisting me and said it was ok, my reservation was good. Thought I had reserved van til 8:30pm. But received a call that return was due at 4:30pm. The time was already passed: Caller said I would need to reserve for a second day. I didnt need it for a 2nd day and my husband was not happy about the additional charge for 2nd day. I chatted live with a rep using the mobile app named Lisa. She was very kind and understood my situation. She extended my rental til 8:30pm and said there was no additional payment showing for extension. What a relief. I was so grateful. Returned an hour before the time of return. Return was very easy. This was our first experience at this location. Will rent again.
Moelilia SNo comment
Debbie CLove the service team members
isaiah jlocal HI good time and a good van thank you
DARRYL RKele was awesome! Very professional, very informative. Thank you for a great experience.
Lehuanani AContinue to expose your service, it was excellent. I am sure that you will continue to be my first choice.👍🏾
Lovell HFound an empty water bottle in the back of the van with a used syringe in it. This was very disturbing.
Philip BFirst time to this location. And I was a happy customer from beginning to end. Truck I rented was well maintained and clean!! Ive been to other U-Haul locations and by far this one is my go to now! Employees were welcoming and professional!
Losaline ROutstanding service as usual. Our church has been renting from this location every weekend for the last year and a half and Sistah Iwalani and her team has been flawless in supporting and even adjusting to ensure our needs are met. True essence of Aloha. We are so blessed to know we never have to worry about our gear transportation ministry. Much Mahalo for all your hardwork and support. Aloha 🤙🏽
Billy AYou advertise a $20 Rate. Fot 24 hours it cost over $100? Why do you say that. There was a clean truck. I got the dirty truck because I'm black
James WThe truck was clean, reliable, and simple to drive. Pickup and drop-off were fast and hassle-free, and the staff was super helpful. Great prices, great service—I’ll definitely use them again and recommend to family and friends!
Tatom LKeep up with the great customer service.
Johnny TThe staff at Kapolei Kai St location was so helpful and we really appreciate them. They were very friendly and we will definitely be renting from them again. The online process of renting was very easy.
Augusto TFriendly service from the moment i pulled up till i left. The ladies working was very helping , very friendly. Make me feel right at home. They are awesome workers!!!!
Marjorie PHighly recommended. Great staff and overall great experience
Jungun PEverything was good, no problems at all.
Ruta aLadies in office didnt seem that they enjoyed their job much. Advised over the phone that cash payment was accepted. When we arrived female in office said "oh we dont do cash payments. From $53.00 now to an additional 21.00 charge for who knows what. Truck was used 4 hours and we even put gas but as it states on receipt we paid for the mileage. They definitely need to give proper information especially if people are using self service!!!!
Brandon VGood customer service
Myheart ANothing I loved my experience
anjole gAre the best most friendliest, most efficient, most knowledgeable, most considerate and most hopeful team to work with
Charlotte NAwesome service and very friendly and professional staff. The process was fast and very convenient. I highly recommend if you are looking to rent a box truck.
Tyler TNo comment
Elizabeth MFriendly staff and reasonable rates.
lisa kGood customer service agents
JAJEN BRepresentative was excellent, professional, competent, kind.
Webdy EGreat customer service
Gilbert FVery easy process and vehicle was in great condition.
Deshelia LThis is a great location with great service. One change I recommend on the web site is to explicitly state if a vehicle isn't available. I was flexible, so I took a truck when I wanted a van.
Joseph BI like the location very convenient for me, will definitely rent again 🤙🏾🤙🏾🤙🏾
HOWARD MFirst of Mahalo Nui for excellent customer service. It made my moving much easier.
Pili TAlina our customer service person was wonderful!
Reynard GKind and courteous and friendly. They bake it easy to rent a vehicle each and every month.
CHARLOTTE NNothing, excellent service…across the board.
JOSE PNothing really, you are doing an excellent service
Anthony CI'm sorry I don't remember the name of the young lady that helped me, she was very professional, pleasant, efficient, and provided great customer service. R. Schaedel
RONALD SGreat location that is close to three storage buildings reducing your mileage.
Adam ETruck was super dirty and the interior smelled horrible
Refujio OGreat 👍
mahelani nAlaina was so helpful, accommodating & pleasant to work with. Mahalo nui!
NELSON SMy friend rented a van a few weeks ago. I drove . Great experience. Nice staff. Nice van. Decided to go back since it was great last time. Staff still nice. But I got a sub par van. It was old, Grungy. The bed covering was caked with gunk. I ended up going to Walmart and spending $5 for a plastic covering. I have new equipment. I’m not dragging it on that bed. There was a big spill down the middle. Some kind of greasy, sticky substance. I went to open the back door the latch didn’t work on the second door. The girl told me you have to pull the handle and push the latch back by hand. It was obvious to me it was just broken. You just had to manually pop the latch. Then there was no lights. I looked for a while and couldn’t find if was just broken or didn’t have any. Had to load the van in the dark. A friend had to shine a flashlight so I could see. Why is a van like that still in the inventory? Or give the renter a better rate. I paid the same as my friend except he got a van that worked.
Dane SGreat experience. Thank you.
TIMOTHY EWhen I rented the vehicle I made it clear we wanted a one-way rental to the Kahala area. The clerk didn’t say it was a problem, but after we had rented the truck and loaded it, I called to confirm the drop off location and was told it had to come back to Kapolei or incur a $400 fine. Very poor customer service—the clerk should have made it clear this was only available for round trips. It felt like a bait-and-switch, and since we were only on island for 3 days to help our daughter move in, we wasted a whole day driving back and forth across the island.
LAUREL MThe owner (Iwa) was pleasant and helpful!! Cleanest fleet of Uhaul in the Hawaii for sure!!! 100% recomended!!
martin dThe young female employee who did the paperwork to dispatch the truck told me the truck’s gasoline level was full. I trusted her and went to the truck. Once I turned the truck on, the fuel was not full, it was just over 3/4. I didn’t have time to go back and tell them the truck was not full because they were closing and I had to meet a person that needed the truck. I took a picture for proof for when I dropped it off. While dropping it off, I explained to the same employee that the truck was not full when I picked it up but filled it up to full because I don’t know how to gauge their trucks. I even showed her the picture of the dash proving the lower level at beginning. She bluntly stated, well you should have came back in and told us, we can’t do anything for you now…even with the picture of the dash in hand! We went back and forth and basically she insinuated that it was my responsibility to point out the level of the fuel prior to driving off even if I had the picture as evidence. Needless to say, this employee was careless and acted as if they did nothing wrong. I do NOT recommend this U-Haul location. They LIE to your face, then tell you it’s your fault, and they can’t refund anything. It’s not just about the fuel level, it’s the dishonesty and inability to take responsibility for their lack of action of verifying the fuel while stating it’s full. Terrible customer service.
joe oStaff was incredibly efficient and friendly!
Christopher GThe owner and staff were awesome, kind and very helpful
Sherilynn Dstaff is awesome!! van was dirty outside, gave it a little clean. van wasn’t full was three quarter full when i picked it up, but i filled it up when i dropped it off.
Samantha LStaff is really friendly. Keep it up. Mahalo. I would rent from this location again. thank you
John RVery friendly customer service and so easy transaction!! Rented twice within a weeks time!! Thank you
AMANDY CI would recommend this place only if they didn't have SO MANY cockroaches. I stopped by with my wife to eat some Subway, then we unloaded our stuff to our destination. when I came back to the van, there was an unbelievable amount of roaches. I had to go through an entire spray can of Roach killer to get that van cleared of them. besides that the van seemed clean, ran well and got the job done. the front staff were very polite and helpful when I showed up to my reservation absolutely no complaints there.
Denilson AWe rented a truck last week Tuesday to move into our new home upon arrival Eva was very helpful she made me feel comfortable and made everything soo easy. We got to unpack our storage, one load and picked up all of our furniture and bulky items on another run. The peace of mind knowing we won't need to do so many runs going back and forth helped. We ended up renting a truck again yesterday to pick up a bed and was greeted from Jaysha who also made everything so easy. When we returned the truck Layna let us wait til my mom came to unload the last of our belongings and completed our rental. I would recommend all of our family and friends to come and rent with all of you ladies at U-Haul. Thank you all for helping us get settled in our new home making everything Soo much easier.
Kingston PGood customer service and very friendly once they build the office it will be an excellent location
Donald CN/A. Service was good and was very welcome.
Benny MGreat customer service
LEONARDO AWe just want to say that the young ladies working at the Kapolei location are friendly, professional and knowledgeable. We appreciate your great staff.
Denise SThe address was a little off navigating by GPS. There’s not much signage to find the location. The people and service were great!
MARK WVehicle was clean and ran very well. Made loading and moving very convenient. This will be my go to for hauling when it’s needed
Leihulu GQuick, Efficient, and Professional!
NIKLAUS WAsk if they a first time renter and what to do when dropping off rental otherwise great service
Abigail J