Customer Reviews for U-Haul Moving & Storage of Karns

Rating:

5.0

The staff was so helpful, friendly and polite.

Rating:

5.0

Friendly and helpful staff

Rating:

3.0

My original pick up location did not have pig tail so I couldn’t get my trailer there. They said I need to do a new search myself. I asked the woman to call around on my behalf so my reservation could be fulfilled. She did after the ask and I had to drive 20 min away to go pick it up w a pig tail. I am asking for a full refund since my reservation was not upheld by my original pick up location. John Unorski 9197968426

Rating:

5.0

The employee was very friendly and fast.

Rating:

5.0

Everyone of the representatives of U-Haul that I encountered either over the phone or in person, were all above and beyond with their friendliness, customer service, product knowledge, professionalism and thoroughness. Kudos to them all.

Rating:

5.0

Friendly, courteous and professional. Very clean facility.

Rating:

5.0

Service was excellent both at pickup and return. Don't change a thing.

Rating:

5.0

I rent with this facility frequently, everyone is always very pleasant, everything runs smoothly! Awesome group of people working here!

Rating:

5.0

Easy rental and return. Made a stressful situation a lot easier to seal with.

Rating:

5.0

I was worried about returning the trailer during business hours so I called them. The told me they had after hours drop off. Signs tell you to access app and it walked you through everything. It was a super easy return. Love it!!

Rating:

3.0

No instructions on inside truck operation

Rating:

5.0

Fix the left ramp it fall completely out and lands on your foot

Rating:

5.0

They were kind and very helpful.

Rating:

5.0

Knoxville was very helpful

Rating:

3.0

My bank put a fraud block on my credit card for some reason. The guy working there (his name tag said he was the owner) got rude and pushy while waiting for me to call my bank and fix it (which they did). Life happens and I am not going to give someone my business only to be disrespected. I won't be back.

Rating:

5.0

We’ve been using all services at this location for months. We’ve had 4 storage units, inside and outside storage which are very well kept. We have rented and returned trailers here several times and the staff are exceptional and knowledgeable. Highly recommend this location.

Rating:

5.0

San Bernardino was a veritable s-show with unreliable service. I was expecting the same in Knoxville, but the TN folks knocked my socks off. Totally responsive, I was able to talk to the same rep who lived up to her name (Joy). Everyone was quick and efficient, and I got a good sense they care about their job and the people they are helping. Nothing but good things to say about the Knoxville team. Great work.

Rating:

5.0

Very good

Rating:

5.0

This location is so convenient for me, it’s not far from my house and I get what I need and I’m able to return it the equipment easily!! Thank you!

Rating:

5.0

Thankyou

Rating:

5.0

Second time using this store. Always recommend them. Great service, personnel, and selection. Please call them in the West Knoxville area!

Rating:

5.0

Nice big lot. Friendly, helpful staff.

Rating:

5.0

They were very helpful and kind.

Rating:

5.0

The service was amazing and friendly! The 15ft box truck was junk tho. No power at all

Rating:

5.0

We were impressed with how clean and convenient the facility was. The free month with truck rental was a great promotion and served as a great introduction to the facility.

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

All was great !

Rating:

5.0

I had problems with your billing

Rating:

2.0

Customer service rep not friendly

Rating:

5.0

The store smells Like smoke. I think it comes from empluees’ clothing, but several have commented on it b

Rating:

5.0

The customer service was great. The truck was clean and ready to go. Also, the truck drove smooth and was easy to handle. It was "a truck that drove like a van."

Rating:

5.0

Is great customer service at pick up and drop off.

Rating:

4.0

I used the after-hours return/check-in on my iphone. My only issue is it took about 10 minutes to go through the process. The primary issue was the processing of pictures during the check-in process. I checked my cell service and I had 4-5 bars of service, but each picture took close to 60 seconds to process. As I remember I needed to take 6-7 pics. So this was the slowest part of the process.

Rating:

5.0

Lelaw was a real please to work with..I would stringly recommend her and UHAUL for any move.

Rating:

1.0

I was overcharged. The running day rate was 29.95 and then with the miles driven which was about 30 and the fuel being 50 , I was charged 140. It was returned early as well. The equipment was good, the customer service on drop off day was poor.

Rating:

2.0

The lady at the front desk is RUDE. The employees smoke indoor and full find store with cigarette smoke.

Rating:

5.0

Check wipers they were squeaking

Rating:

5.0

This location has friendly staff that know what they are doing. I have rented several different pieces of equipment from them and currently have a truck reserved. The staff is great, the equipment is good, and check in when you bring it back is quick and easy. Overall I give them 5 stars.

Rating:

5.0

The truck was 2 wheel drive. It served its purpose. It got me from point A to point B.

Rating:

5.0

Very amazing! Ireh was amazing with helping us with both the storage and truck! Great personality and very helpful! Of If I ever need another U-Haul or storage I will definitely come back here. Highly recommend to all my friends and family..and even those I don’t know!!

Rating:

2.0

Half way thru moving in, the elevator broke down. Still with more than 1/2 the large moving truck still full, no way to be able to get items to third floor. This caused my movers stuck on third floor for a bit and then me having to rent another unit on bottom floor to keep me from paying 195 an hour while waiting on elevator to be fixed. By the time it was fixed (prob 2hours later, my mover had it finally moved in on first floor unit. This was so frustrating. I ended up paying at least an hour of wasted time due to this and had to rent another unit. I now have 2 10x10 units on third floor and 1 on bottom. I really feel some compensation should be credited me. The 3 workers up front were not helpful and didn’t know how long it would be or where the elevator people were coming from. The place is beautiful, clean and climate controlled, but lacking customer service BIG TIME

Rating:

2.0

I have used Uhaul many times & this was the worst experience. The woman that checked me in was extremely rude & unfriendly. I will never go to this location again.

Rating:

5.0

The online check in didn't require an emergency contact but I was forced to provide one at pickup. You should either require that on the web form or have a message on the website saying that one is required at pickup.

Rating:

1.0

Karen’s, Tn location. Equipment was great. The chain smoker lady was instantly beyond rude. Remained consistently rude. I would fire her immediately. Want more info? Call me. She did.

Rating:

5.0

Very good Service

Rating:

4.0

as much as i use uhaul ( you can check) i wont ever rent a pickup from you again. The closest location that had a pickup was 20 miles away . you have trucks with 19.95 a day written all over them for advertisement. Then when customer goes in its 79 cents a mile so i had huge charge on just picking up and bringing back the truck comparatively i wanted a pickup cause was easier in work i was going to do turned out to be big mistake instead of van closer to my house disappointed! price for 5 hrs of truck over 100 would have been better go to rent car.

Rating:

5.0

Simple and quick drop off.

Rating:

3.0

The U-Haul had a cigar in it with some kind of drug. What happened, was I noticed a weird smell but didn’t know what it was. Looked the next day and it was the cigar I found.

Rating:

5.0

Great customer service and very easy to work with.....,.

Rating:

3.0

Need to buy a locker is unexpected.

Rating:

4.0

I utilized this storage facility for 2 1/2 years and the staff was very supportive during the move out. The only issue I have is that U-Haul doesn’t refund rental payments on a prorated basis unless they terminate your rental agreement. In my case, I was charged for a month’s storage on December 22nd; however, I moved out December 28th with no credit for the remaining 3 weeks of my rental period. This is clearly outlined in the rental agreement, so I am not claiming a violation, but rather offering an opinion based upon reasonable expectation from other rental industries, such as cars and hotels, which allow adjustments to timeframe and refund accordingly.

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

The people were very helpful.

Rating:

5.0

Customer service was excellent

Rating:

5.0

Everyone I interacted with at this location was fantastic: Kind, polite, helpful and quick. Wonderful experience!

Rating:

4.0

Great storage...price a little high relative to competition.

Rating:

5.0

UHAUL Karns has always been very good, and always has what I need.

Rating:

5.0

This location was the best, hands down!!! I’ve used other locations but this one is specifically clean and they definitely care! devin and his co workers were very informative and very helpful. I will do business here again.

Rating:

3.0

Computer was down, took 20 mins to pick up our rental

Rating:

5.0

Very easy!

Rating:

5.0

great customer service - fast and easy to pick up a uphaul here!

Rating:

5.0

The lady at the front desk was unfriendly and borderline rude. She needs to learn customer service skills.

Rating:

5.0

great service - I contacted on short notice and they had the needed help there as I requested and it was a big help! thank you

Rating:

5.0

N/A

Rating:

5.0

I legit see no room for improvement. I was in and out in 3 minutes. The guy who helped me was super efficient and friendly, and got me on the road very quickly. The truck worked flawlessly, and check in took about 60 seconds. Estimated price ended up being only about $1 off, so excellent estimation on their part. Give these guys raises.

Rating:

5.0

Love these guys, they go the extra mile each and every time you visit. Highly recommended.

Rating:

5.0

I had. To upgrade in size. It was seamless.

Rating:

3.0

All of the staff except the GM was great and helpful . The GM was rude and sent rude and also sent email after we moved everything out that she was going to put a lean on the unit and our things were going to be auctioned. She needs to take a step back and pay attention .

Rating:

5.0

Keep doing a great job

Rating:

5.0

I apologize, I do not recall his name but the red haired gentlemen who assisted was very easy to work with. Thank you for all of your help!

Rating:

5.0

Great Service

Rating:

2.0

Highly disappointed in your staff! The guys that booked our storage units were absolutely wonderful and professional. One of your other staff members was utterly distasteful, reeked of cigarette smoke, and extremely unprofessional! My fiancée and I staged our belongs on the loading dock where we had our rental truck and left it there overnight because we saw someone else doing the exact same thing. We had no idea that we couldn't store our belongings there until we were able to move it all into storage. Mind you now, we are paying customers for two storage units totaling over $300! Elah Henry came up to my fiancée and I in a very snotty, condescending, and aggressive tone telling us we couldn't do that. She lied and said people were asking if it was for free(even though the free items were on the other side of the automatic door) and that she wasn't responsible for anything getting taken. We explained to her that we both work full time jobs and had our children to look after so we were kind of pressed. She didn't care at all and proceeded to be very nasty to us still. On top of that, after we gather the items up and put them in the unit, she relayed the information to a coworker and was using explicitives to get her point across to her coworker. If this is how you conduct business, you have just lost a customer at the Karns location in Knoxville, TN for life! If you are going to be unprofessional about things and say things about customers, at least have the DECENCY to not do it in ear shot of the PAYING CUSTOMER!

Rating:

4.0

Unit too hot

Rating:

4.0

Had limited time and was accommodated well

Rating:

5.0

Excellent team, nice facilities, truly a joy to do business with. Shout out to Gary, young rep who has amazing customer service and a great attitude. Thanks!!!

Rating:

3.0

To get into the storage area there are two key pads that need to be accessed. This was not made clear in any of the instructions provided and caused an issue when attempting to move out since it was after the office hours for the day and there were no staff on site. Would definitely recommend adding something to make that more clear. I also want to thank the kind staff member who attached an additional lock when they noticed the one on the unit was not secure. I truly appreciate it!

Rating:

5.0

Very pleasant and helpful service

Rating:

4.0

This need to have more people working at the an office because when we came the two guys were doing something there was no one in the office. They may need to hire a person for the office while the guys are doing clean up on vehicle through on the bobcat moving things outside because they were obviously busy I wanted to step in the office for something but when I'm on my Merry way

Rating:

5.0

Elah was very friendly and helpful. The other staff were also.

Rating:

5.0

I couldn’t say more good things about this location. Every staff person I interacted with was friendly and knowledgeable. Every interaction or visit to this location was smooth and seamless. If I needed a storage unit in the future, I would absolutely use this location.

Rating:

5.0

The young man who helped me was amazing! What an incredible employee! So professional and kind. This U-Haul location is wonderful. So glad I found it!

Rating:

1.0

I reserved a first floor 10x10 storage unit online which was super convenient. But when I arrived, the guy looked at my like I had three eyes when I told him I'd reserved a unit on the first floor, saying something like "Oh we don't have anything like that on the first floor." I reluctantly agreed to accept a second floor unit, but when we went up to see it, it was two separate 5x10 units. 🤦‍♂️ I will minimize the time I need this unit, rather these units (i.e., I will be getting my stuff out asap) and do not expect to use U-Haul sotrage next time I need a unit.

Rating:

5.0

Thank for all your help we are very happy for your help

Rating:

5.0

Customer service on the phone the day before and during check in was exceptional. The young man that got me all set up when I arrived yesterday was very helpful, friendly, and took the time to make sure uhaul was suiting my needs. Thank you for the easy check in experience!

Rating:

5.0

Elah was EXCEPTIONAL!

Rating:

5.0

Great facility

Rating:

5.0

Customer service representative at the front was super helpful and kind. Making the process of moving much easier

Rating:

5.0

First time I have used U Haul storage. Experience was excellent!

Rating:

5.0

The U-haul storage was closed when we got there. The manager was kind enough to let us have access to unload. She's a good manager, give her a raise. God bless her and her work, Ian

Rating:

5.0

Clean, bright, easy, safe with very nice and helpful staff. highly recommend.

Rating:

5.0

As indicated the facility is very clean. The isles are wide and the units very assessable. Our furniture was well kept in the controlled environment. It would be nice if you would prorate the units. The second month we only used the two units a partial month.

Rating:

5.0

All staff I dealt with were very helpful, friendly and professional.

Rating:

4.0

NA

Rating:

1.0

They sold my unit for $40. They did not notify me at all. Even though i spoke with them 2 and 3 times a month since have my storage. I have filed a complaint. Karns, tn uhaul is at fault and needs to replace my things. Unfortunately most of the things in that unit are Irreplaceable. The turn over rate for mgt at this location is unreal. The new women there is a liar.

Rating:

5.0

It was a pleasure working with them to care for my short term needs. I will definitely be calling them if I need a storage unit and truck in the future.

Rating:

5.0

Need to have more control on people just leaving items at the entrance to the storage unit, maybe selling them off for quick removal or donation to shelters

Rating:

4.0

No enough power for truck

Rating:

5.0

I am very impressed with the service and facilities provided in my recent rental of storage space at U Haul in Karns. A special thank you to Ms. Elah Henry, she and the rest of the staff there are friendly, supportive and professional.

Rating:

5.0

Very friendly and unit was very clean. Instructions were clear and easy and we had a lock waiting for us. Very nice!

Rating:

5.0

Very good service, facilities and equipment. Highly recommend.

Rating:

5.0

Staff is EXCELLENT!

Rating:

5.0

Thank you for your help, Gary. -Ann Schultz

Rating:

5.0

N/a

Rating:

4.0

All good, but a bit expensive

Rating:

5.0

Gary Hackler assistant manager personifies what every manager should demonstrate. No one could represent your company any better

Rating:

5.0

Thanks dudes and dudets

Rating:

3.0

The gentleman who waited on me could have been a little friendlier & not so full of himself.

Rating:

2.0

I would have preferred not to be billed and chased for something I already paid for

Rating:

5.0

Zach was a very helpful, friendly and professional employee. Great asset!!

Rating:

3.0

WAYYYY too expensive if i hadn’t been offered a free month with my move. Outside of that it was excellent.

Rating:

2.0

Mold on my stuff only in there almost two months

Rating:

5.0

Adam and his team are great!

Rating:

5.0

This is BY FAR the cleanest, nicest storage facility I have ever seen! The staff is so friendly, well mannered and very helpful! Units are easy to access and everything is so clean! They even have bathrooms on the storage floors—-BRILLIANT idea! They too are superbly CLEAN! The parking lot is nice and large. Easy to navigate with any vehicle. If you need a storage unit of any size, stop by the Karns location on Oak Ridge Hwy! U-Haul Moving & Storage of Karns 7630 Oak Ridge Hwy Knoxville, TN 37931 (865) 693-2506 You will not want to go anywhere else!

Rating:

5.0

Customer Service did an excellent job. They were prepared. They knew what was going on. They did their jobs excellent. Just very proud of their service. Made us glad to be here in spite of what we are going through. Thank you

Rating:

5.0

Outstanding

Rating:

5.0

This facility and staff made my storage needs easy

Rating:

5.0

This location is the nicest I've ever seen and then most curtious folks I've ever met.

Rating:

5.0

Adam and his team were truly awesome!

Rating:

5.0

I have used this location before. I was so impressed with the cleanliness and the friendliness of the staff. I have used storage in Nashville before moving here and there is non that compare with this one. This location is superior to anywhere I’ve been. I definitely give the location and its staff a 10 out of 10. I tell everyone I know about them. Both of my daughters live here and are site managers of 3 large apartment complexes and I have them tell their tenants about your services in case one of them needs storage or a moving vehicle. You really need a flyer that can be put in welcome packages at locations like this.

Rating:

5.0

Logan is awesome to deal with

Rating:

5.0

Very clean facility. Met all my needs. Friendly and helpful staff.

Rating:

2.0

My experience was horrendous.... While the gentlemen at the storage unit were helpful, the other three UHaul places I spoke with gave me erroneous and conflicting information... Very frustrating for a Senior Citizen... Don't know if I will use UHaul again...

Rating:

4.0

I still haven’t received my receipt from the turn in of my rental truck which we did at this facility plus rent a unit. It wasn’t clear to me what area I was supposed to clear my alarm on my door. The young man mentioned two doors and after hours connected with the two doors. I don’t remember being told about about the ‘blue’ area to disarm my door. I wasn’t shown any of it, simply told.

Rating:

5.0

The staff that was on duty when we rented almost one year ago was exceedingly enthusiasm and helpful. Very knowledgeable about the business. They should get a great pat on the back. Thank you for everything.

Rating:

5.0

Great

Rating:

4.0

The two issues I would state was first ordering a 10 x 10 and getting 2 5x10 units, then not being told to use the alarm panel first then use the door panel to access the inside, but it all worked out great.

Rating:

5.0

It'd be nice to have 24 hrs access but everything was excellent on the place and staff. TYSM for making this moving expensive so less stressful on the storage side 🥰🥰🥰

Rating:

5.0

Gavin and other employee was super great and helpful

Rating:

5.0

Best uhaul I’ve ever used

Rating:

5.0

The staff was very helpful

Rating:

2.0

The staff is friendly and the new manager appears to want to do a good job. Glad to see a new manager. The old one did nothing to really help the customer. The problem with this facility is faulty doors that do not work. At times the lights when you went up the hallway on 3rd level did not come on. Also, the front staff really needs to be trained. They make so many mistakes. They have messed on on my address, phone number, and have even given me another person’s contract with all their personal information. I had to take it back. They never say hello when people walk in and never say, “ What can we assist you with.” Many times you can’t find anyone in the front office. I don’t think I will ever use this location again. Thank you for your time, Deborah Williams

Rating:

5.0

The office staff were very nice and extremely helpful.

Rating:

5.0

Staff was very friendly and helpful. I have storage in Houston currently and other prior locations in the past. This location is by far the best I’ve seen.

Rating:

5.0

Staff was super friendly

Rating:

4.0

Elevator did not work. Storage unit on second floor and very difficult to move furniture and heavy stuff in stairways. Service and friendly employees but very unhappy about nonworking elevator.

Rating:

5.0

The 2 young men at the counter were outstanding. I have never had a better customer service experience at any other business. Very helpful and knowledgeable

Rating:

5.0

Great service

Rating:

5.0

I had my unit for 7 months always on time with payment, you guys always had friendly staff, and was always very helpful and nice, I would Recommend you guys to my family and friends, coming 10 hrs away and having 1 month free was amazing

Rating:

5.0

Will was awesome. He was very helpful and did a great job signing us up and walking us to the unit and explaining everything to us. Thank you!

Rating:

5.0

I had a few issues with autopay while storing but the Manager, Tony was great to fix and work with me!!

Rating:

3.0

Rates to expensive

Rating:

5.0

Gavin is very nice and helpful!

Rating:

5.0

Great facility and great staff! Would highly recommend!

Rating:

5.0

Espero volver a necesitar sus servicios muy pronto gracias por todo

Rating:

5.0

Great customer service and very well maintained.

Rating:

5.0

Excellent idea to combine U-Haul rental and self storage, in one building.

Rating:

5.0

Both locations, staff were phenominal.. Very helpful and knowledgeable. I do appreciate their great service. Mark Brown

Rating:

5.0

Everyone and everything was top of the line.

Rating:

5.0

Nice people running the storage facility. Very helpful.

Rating:

5.0

Great place for all your storage needs. I found the pricing to be much more affordable than the other climate controlled storage facilities.

Rating:

5.0

The staff was helpful and friendly.

Rating:

1.0

Charged me another month because they don't pay attention I will not rent anymore from uhaul

Rating:

5.0

Amazing experience with this UHaul location, clean, secure, friendly stuff and manager is always available, he helped me with my transactions so fast and easy! I was surprised compared to Los Angeles UHauls this customer service is top notch ! Thank you !

Rating:

2.0

I am temporarily displaced sold house waiting to close on new house. I needed to climate control store at the Airport Uhaul storage. When I online at the Alcoa Uhaul site I rented a second unit. As well I rented a van from Uhaul again! When I went to Alcoa storage to move into my larger unit 2100 it didn’t exist!? The online app didn’t tell me the 5x8x10 unit was in another city! I had a van full and couldn’t access new unit because I didn’t have 24hr access!! It’s bad enough I had to drive more miles and hours of use on Uhaul van I only had last night to move before leaving for a funeral in Tampa! I now have my wardrobe 40 minutes apart in 2 separate units and was unable to complete my move in to meet my needs of packing my clothes for this trip! The customer service phone center is absolutely useless! No help, no solutions only supportive responses and reflection of feeling! The van was returned and when I return from Tampa I will now have to rent a 3rd van because of the online booking leading me to believe I’d booked another unit at the Alcoa airport location which is where I needed everything under one roof

Rating:

1.0

If I could give this place negative stars I would. I paid hundreds of dollars a month to keep my stuff safe and secure. However after 4 months I opened my storage unit to find everything covered in mold. All of my personal belongings are ruined. It is devastating to lose everything you own especially when you’ve paid over $100 a month to keep it safe. This is the worst experience I have had in my life.

Rating:

5.0

Everyone was great! The building is well maintained and very clean.

Rating:

5.0

The staff that works here are fantastic awesome guys help you out take the time to figure out what you need and take good care of you

Rating:

2.0

Was only in the storage unit just over a month. This is a fairly new facility, so wasn't expecting any issues. While moving the items out noticed that most of them had mold growing . This was supposed to be a climate controlled unit. When I inquired the clerk said they had an issue with a fan being out for some time and it was recently fixed, but the facility was still extremely humid and warm. I was handed a brochure and told to call the number. Not impressed at all on the maintenance and climate controlled price.

Rating:

4.0

I was given the wrong contract that belong to another person. The agent probably gave mine to the other person sitting next to me. It is really important to doublecheck paperwork. The other customer has my personal information and it needs to be shredded. Please make sure this happens. I will shred her information. Besides this incident, everyone was extremely kind, well mannered, and very helpful! Deborah Williams

Rating:

5.0

Very helpful staff

Rating:

5.0

First went to Clinton highway location where I had originally reserved a unit. There was one employee and three people waiting. My unit was on the right side with a narrow passage to drive down but no way out. There was water pooled up outside unit as well. Did not give me a very secure feeling so I left. My daughter called the Karns location and talked to Will who was awesome! I got there and it was a complete different experience. The assistant manager was so helpful and knowledgeable and handled my unit change and my drop off location change. All the employees working there were on it! Very courteous. After moving and driving , it made the end of my day so much better! And the employees really seemed to like their jobs and it showed! I would recommend this location for sure . My unit was very nice as well

Rating:

5.0

Employees were amazing. Every single person we dealt with was great! Very helpful and kind! Facility is very nice and clean.

Rating:

5.0

People there was amazingly friendly thanks

Rating:

5.0

Everybody ready to assist and polite one of the cleaner facilities in my area.

Rating:

5.0

Was able to select the size that we needed; the workers have s as Leah’s been helpful and friendly and love one-stop shopping for all of our needs for packing and storing.

Rating:

5.0

Thank you.

Rating:

5.0

Awesome facility!!

Rating:

5.0

Very helpful

Rating:

5.0

Amazing customer service

Rating:

4.0

The facility is meets my needs and expectations but a couple of recommendations to improve the experience...do not allow people to leave their unwanted items at the entrance to the loading doors. We had to move several items just to get the carts through. You ran out of toilet paper in one of your bathrooms...change out dispensers to facilitate larger rolls or provide housekeeping coverage to ensure the bathrooms are resupplied and cleaned more frequently, to include weekends. The elevator is painfully slow. I'm sure you hear this all the time and there is nothing you can do about it now that the building is finished...but recommend you give feedback to corporate that they should pay a little extra in the initial design and construction of a building to provide multiple elevators that operate at a higher velocity.

Rating:

5.0

I rented at the oak ridge highway location, the staff was so good to me, it was a reasonable price and very clean facility and I’m very pleased with my experience! The first month was free and since I did only stay three weeks I liter Only paid a $10 fee for 24 hour Axcess you can’t beat it!!

Rating:

5.0

The young gentleman who waited on me was fast and efficient and made sure I understood the transaction. He took me to my unit and helped me get my locks set up. Thank you!

Rating:

5.0

Very clean, neat, and temperature controlled facility. Cleanest restrooms i have seen. Highly recommended.

Rating:

1.0

Water got in my unit and damaged some of my items. I also found bugs inside my boxes and on my furniture.

Rating:

5.0

Very friendly and welcoming staff. New and very clean facility.

Rating:

5.0

Outstanding experience. Staff was exceptional - especially Rikki, who went above and beyond to make sure my needs were met. I have had many customer service reps over the years, but Rikki stands above them all. Thank you!

Rating:

3.0

I was told I would get a prorated rate since I only had the unit a week my last month, I was charged the full amount. I’m STILL waiting on the manager tony to get back with me on being reimbursed.

Rating:

5.0

The staff are knowledgeable and very helpful.

Rating:

5.0

I appreciate the first month being free, thank you.

Rating:

5.0

This was a great match for us. We're moving less than 3 miles away from the storage facility so this makes it very convenient once we're moved to access our items. This was also a bargain with the first month free and the supplies I picked up to pack were a great bargain as well. I've been paying more for moving supplies elsewhere.

Rating:

5.0

I’ve used Uhaul for all my moves. The storage facility was immaculate. The staff including Tony the owner were very inviting and friendly. I can’t say enough about this facility and the people that work there. They are the meaning of customer service. I will beRecommending them to everyone.

Rating:

5.0

Brand new place. Employees still learning the ropes, but very enthusiastic about helping. Rented a trailer as well. Super smooth.

Rating:

5.0

The only thing was that I didn’t get the storage unit close by where I wanted it. I had to go far away. Gas is too expensive right now. Ty

Rating:

5.0

Rikki was very helpful. She even helped us back in the truck and trailer.

Rating:

5.0

Very helpful. New and clean storage area

Rating:

5.0

It was convenient, was very clean, and Tony was friendly

Rating:

5.0

Very impressed and pleased with my experience, both in renting a U-Haul truck and new storage space.

Rating:

5.0

We was so happy to have someone to talk with. So many has gone to doing it online and we didn't want to do it that way. Thanks for great employee and really customer service.

Rating:

5.0

Very nice facility. Having the use of carts elevator etc. makes moving things to storage very easy

Rating:

5.0

Everyone at the Alcoa and Karn locations were very helpful and went above and beyond for me. Special thanks to John @Alcoa, Tony @ Karn and a very special thanks to Trevis @ Alcoa. I left feeling like I made new friends.

Rating:

5.0

I will always use uhaul for storage….they do a excellent job in every way

Rating:

5.0

Tony was helpful and accommodating

Rating:

5.0

Excellent customer service, would highly recommend for anyone doing they’re storage!!

Rating:

5.0

Although the rental cost for the truck was very expensive and even more if I rented on a Saturday, my preferred day, it drove very well. The staff at the Karns location was very helpful and the unit conveniently accessible and clean.

Rating:

5.0