Very nice facility and staff
DON N | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Kennesaw
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleased with the over all service at both ends. Thank you also for the free month of a storage unit. This is what separates your company from any other
DON NExcellent customer service!
LEAH Dthis the best u haul center 5 stars management and crew outstanding.
CLINTON BI visited the store on two occasions - One to reserve a trailer and another when I picked -up the trailer. Both times I was greeted with friendly and helpful staff
MICHAEL GKeep up the good work as always!!!!!
DARNELLA T | First ImpressionsEverything was excellent
HIRAM TThe guy who checked me out and put the trailer on for me was great. Super helpful
GEORGE MQuick, easy, and affordable. Friendly and helpful folks.
KEVIN KKatie L was amazing at her job! Efficent and well organized!
ELI L | First ImpressionsEveryone was super helpful, great staff.
Aryn C | Online Move InFrom picking up the trailer to dropping it off the whole process was seamless. Employees were personable and courteous. Great business model
JAMES PThe staff were so nice and helpful, we would definitely rent a trailer here again
GAIL GCreating another entrance off Old Hwy 41.
MARK HI had a horrible experience at this location - I was supposed to pick up my trailer here originally and they sent me to 3 separate locations for something they were supposed to have. When I asked what the problem was, the personnel just seemed like they wanted me out of their hair and tried pointing the finger at everyone else (corporate, other locations, customers didn't return trailers?). We ended up waiting over an hour for them to tell us "they don't have a trailer for us." It was incredibly frustrating, a three hour moving day turned into 10+ hours. I would tell people to move their stuff by walking rather than to rent from this location.
ANDREW LI was charged for the safe move when I said no $15 only had truck for less 2 hours and knew I didn’t want
THERESA TNothing. The staff was so helpful thank you all so much.
JAMES CThe folks were so extremely helpful, pleasant and very professional. I'm glad I wound up at this location
CARL BEveryone I spoke to in the office was extremely helpful. Great staff! I am that person who calls multiple times. Phone always answered, maybe needed to be put on hold but always picked up and helpful. Even when I cut my arm the lady in the office had a spray to fix and a bandaid. I also thought I lost my keys and called back the amazing lady in the office put me on hold and walked to everywhere I was to see if she could find the keys. Super helpful group and friendly. I would recommend. I wish I had the ladies name who helped me, she was the best!
Cynthia D | Overall ExperienceExcellent
Wilmer FGreat servi
Morrow K | Online Move InGreat employees led by a great manager Brandi is always very helpful
EDWARD GEverything was perfect. Customer Service was excellent. I recommend this UhAul service to anyone.
KAREN BJust maintain your current level of customer service.
GERALD TBrandi who helped me was great. She was helpful and personable. The only reason I rated the location above average is because truck i received had the check engine light on and the ABS light came on while I was driving it. I also dont appreciate how expensive it is to drop a truck off at a different location that is closer for me as a customer. Additionally, the truck had water in it (it rained the day before).
KYLE HOur only complaint is that the truck had some mechanical issues/warning lights that prevented the cruise control from working. Normally, this wouldn't have been an issue, except that we had a one-way rental from Atlanta to Los Angeles.
CHARLES C2nd time using them in a few weeks and I still have a storage unit there as well. All are friendly. Vehicle and supplies were in order as I had requested on line. Brandy, Manager there has been very helpful in all my interactions there. Good location, clean facilities, and a friendly team from pick up to drop off. Well done.
GARY HThe movers were extremely helpful which took a lot of stress off of me.
JANAE' SOffer an unlimited milage option.
WARREN HVery satisfying
William BExcellent customer service.
Christopher YComputer was down when I picked up the trailer, so was delayed.
BRADLEY MHave used this location many times. Always nice folks and excellent service.
MICHAEL LGreat staff, the best.
Harold W | First ImpressionsGreat service
Andres MThe trailer was not connected properly by the attendant. We drove 5 hours and then it disconnected from the hutch, slammed into our car. The only thing that kept it from veering into traffic was the safety chains. The furniture inside was scratched up and cracked.
DAVID DFriendly and professional
JUSTIN WTrain in store service representatives to be sure to explain CLEARLY to customers what their rates are. Rather than having a customer thinking they're receiving a certain rate when they are not.
REQUISE CAssociate was very helpful and professional . Courteous too . Good job .
AZHAR KAccording to others, my hitch that I had was incorrect for the size trailer and my vehicle, SUV, so higher. Told that the attendant should have told me I needed a hitch that drops down more so the trailer would be level instead of back heavy
LAURA HThe lady who helped us was very rude. She treated me and my family like we were incompentent. Very rude, when asking questions. Answered them like we should know them. Terrible customer service. Unit prices are high
ARLENE BThe guys working this location are extremely professional they go above and beyond, ensuring your all set before leaving the lot., thanks!
LEMUEL MNothing as of now..
PATRICIA FI will probably never use U-Haul again because of my overall experience with the company, but this location was fantastic. They resolved the issue that the company created as a whole in less than ten minutes. Annette was fantastic. She did everything she could to make sure my problem got resolved and she did it quickly. Brandi the manager was willing to come on her day off to help my situation as well and that just speaks volumes on both of them Glennis was fantastic and was willing to help the situation as well and pull the boxes from storage when they should’ve been pulled out already. She said she didn’t mind helping out. She said she had a light day those. These three people are fantastic they saved the day if and that’s a strong if I ever use U-Haul again I will only go to that location. They were just super fantastic. They are the only reasons that I would potentially use U-Haul again. Annette, Brandi and Glenis are absolutely phenomenal.
Gabrielle PExcellent service.
JAMES HThe 24/7 pick up process was absolutely ridiculous. It took me 30 minutes to find the vehicle because I had to look at every single one. It tells you the vehicle number not the license plate number. The location is not accurate. I was then given a vehicle that had no working headlight and it smelled awful. upon returning it I followed through with all of the directions in the app of how to return it, but could not find the key dropbox location. I then found a female employee of U-Haul and asked about it, and she very rudely informed me that I should have taken the vehicle under the covered area instead and I was letting her know that I was just following the directions in the app with what it was telling me to do when I clicked return vehicle. So overall, I will not be using this location again.
ANGELA BThe young lady even offered me a seat while I waited for my uber to the airport
RECHARDE MThe Experience was very satisfied. My total was over $1000 but the customer service was worth every penny of it. And Nikki in corporate customer service was awesome.
Ernest DThe staff that assisted me with my rental was extremely knowledgeable and helpful with navigating me through this process. Great staff!!!
SHERRI GYes definitely Brandy is the best, everyone else has excellent customer service skills as well.
TALANDA WAll went well with this trailer rental from Uhaul.
KEVIN SAlways have a great experience with this location! I'm always in and out quickly and the two ladies who work the counters always have great conversation!
KYLE GEach time I came to enter my unit after hours, I was unable to do so. In addition to this, there is always a lobby filled with nasty smelling mattresses, old furniture, clothes etc.:. These items should be removed and taken to the dumpster if they are left behind.
SHABKEIM S | Overall ExperienceThe person that helped me was fabulous.
PATRICIA KLove this place and the staff
STEPHEN MStaff was extremely helpful and the process was fast, keep up the good work!
GREGORY CThe customer service when my wife and I walked in was superb. Definitely would use this branch for service again!!
TYRINE TMy experience was great thanks to the employee very helpful she was very friendly I will come back to the same store Thank you
RACHELL FMy appreciation to all staffs at that location. Chris was very professional and is truly an asset to the company.
CLIVE MN/A
Grace WRental process was below standard. U-Haul texted me twice to call to which I I did and verified my rental. Upon showing up I was informed that my rental had been moved to this location..who by the way were very helpful upon arrival. This event shows a significant failure of U-Haul customer service. If you ask a customer to call then the reps on the line should know why and proved the correct information.
KEVIN MI can’t think of anything at the moment. The U-Haul Team was extremely knowledgeable and professional. This was the best experience I’ve had in a long time.
SOLOMON JONE OF THE BEST UHAUL STORE IN ATL
RICKY GExcellent Location and good group of people to work with. Enjoy and thankful for a seamless experience.
Gary HDon't care for the fact that after reserving a vehicle online and answering all the questions for coverages, equipment, and accessories, I have to, once again, answer all the questions again when checking in to rent the vehicle.
BRUCE BThey have terrible customer service
Judith M | Overall ExperienceOnly issue is annual fee increases.
Lisa S | Overall ExperienceStaff always helpful and pleasant. Storage clean and plenty of carts
Toni R | Overall ExperienceLove it
cerkicia s | First ImpressionsNo complaints !
david s | Overall ExperienceI wish the hours were past 7 most days. I had one more item to get off the truck and I couldn’t get it due to the sliding doors being locked. So I had to come back the next morning to unload a love seat.
Daniel Q | First ImpressionsGood experience overall. Minor issues understanding procedure. Keyboard on outside security panel numbers are obliterated....but not a big deal, just hard to see
RICHARD D | Overall ExperienceGreat team and I will return
Quick R | Overall ExperienceThe instructions for entry/exit registration are unclear. I had to make two visits to the storage office to use them. The locations of the entry stations were not clearly indicated, the functionality changed at some point in the evening before 10pm. Finally, the numbers on the keys have been obliterated on at least one of the entry stations.
RICHARD D | Online Move InThe young man that helped me in store was very helpful but this middle age lady was not very friendly
ANGIE Q | Overall ExperienceThe staff was rude and annoying calling me every single day about charges that I don’t know where they came from. My unit would be locked a day after payment was due and we’re not from here and we’re transitioning. They made our entire transition not welcoming and stressful. The uboxes were delivered at 8am before we even closed. Our closing was delayed so we only had a day and they came and got them the next day at 8am. Never got a choice the communication was horrible. I will never use that location ever again. I had 6 units. 4 uboxes and 2 storages spending a pretty penny every month and it was not worth it at all!
Erickah H | Overall ExperiencePrice was higher than competitors and person I dealt with a few times wasn’t friendly.
Dawn J | Overall ExperienceI absolutely live the employees at this location. They are so nice and kind.
nicole s | Overall ExperienceNice customers service great people
princess c | Overall ExperienceWe have done business, of all kinds with this location for a number of year and have always had good experiences.
TERI S | Overall ExperienceBeen doing business with U-Haul for years. Every time I need a storage they have the best rates. The Kennesaw location service was great and the employees were very helpful.
Antonio B | First ImpressionsGreat customer service
KEITH O | Overall ExperienceI was in this U-Haul facility for several years and met the kindest, nicest people. Never rude, always helpful and with a smile on their faces. Linda was always there cleaning up behind us and always stopped and chatted like an old friend. I always felt safe and secure wandering through the halls by myself. Most definitely would highly recommend this facility for your most cherished possessions.
DIANA W | Overall ExperienceAlways great customer service 👍🏾
Trina W | Overall ExperienceI contract for the military and U Haul has been great for my storage needs
Russell P | First ImpressionsThis overall experience was convenient, easy, and affordable. I would use U-Haul again and recommend to a friend.
CHARLA B | Overall ExperienceI have had this storage for 2 years. Very clean well lit facility Bardi and her daughter are the best the whole staff is great I recommend this facility. Thank team . Thank you for all your help project manager.
Arsteen R | Overall ExperienceThe lady at the service counter (5/1/2024 around 4:30 PM) was not kind. I did not catch her name but she was condescending and rude to me when I was just trying to get information. The signs where you go inside the building storage units are not clear and the instructions sent out by your website are not clear. Over all if the staff was friendlier to me I would not have cared about the vague instructions from online, but they were not.
Abigail R | Online Move InExelent
Munoz A | Overall ExperienceBest Uhaul staff I have ever used. Very customer friendly.
Richard V | Overall ExperienceGreat staff and service.
ronald t | First ImpressionsEveryone was extremely friendly and helpful
DENISE H | First ImpressionsThe layout of the location could be better! There are so many U-Haul trucks, vans, etc. it is hard to drive and access the storage unit location and get to the U-Haul customer service office.
CHARLA B | First ImpressionsOverall experience was great! Staff was wonderful!
MELISSA S | Overall ExperienceGREAT MOVE
Richard V | First ImpressionsThis location was awesome!!!The staff was great!!!The customer service was amazing…The manager has a great team there I’d recommend this location to any and everyone who needs help moving they will get you started and motivate…Thank you for making my move easier!!!HAPPY NEW YEAR
James f | First ImpressionsVery professional personnel & service
Richard V | Overall ExperienceThe manager Brandi and the rest of the team were great. Always helpful and understanding.
James G | Overall ExperienceAs usual, the reps provided above average customer service. Would highly recommend this location
ELSY s | Overall ExperienceThe young men at the storage facility were phenomenal. Extremely helpful and polite. The facilities were very clean and easy to get to. Very pleased with the whole process.
ELSY s | First ImpressionsSatisfied with their service.
MARITZA M | Overall ExperienceAll staff members were awesome !!! Highly recommend to others !!
Tyesha T | Overall ExperienceStaff was very helpful and polite.
Charles S | First ImpressionsStaff was very professional and kind.
Gladys P | First ImpressionsI would like to give a very special thanks to Brandi for her overall professionalism, consideration and understanding with my situation. Her along with Tina was very caring and put forth every effort to accommodate my experience. Thank you Tim Wynn
TIMOTHY W | Overall ExperienceNo complaints, just wish that it was explained better about if I move out of my storage unit in the early part of the month, that I wouldn't get a partial refund for the unused portion of the month.
Wittye W | Overall ExperienceBrandi is a very valuable GM for UHaul along with her staff.
Nancy A | First ImpressionsBrandi runs her location like a well-oiled machine! The technology implementation is complimented by her 5 star customer service. Her staff is polished, professional, and always available when needed...even when I spilled my coffee in the lobby. Brandi's leadership is evident in this location & she has made my multi-phased move a breeze. I successfully retrieved my belongings from my storage units incident free. I will HIGHLY recommend this location to my network for moving storage, supplies, and vehicles!
Rozeita C | Overall ExperienceGreat Service
Guy A | First ImpressionsExcellent, Accomodations for my Storage Belongings.
Mark D | Online Move InGreat service always! Thanks
Timothy W | First ImpressionsBrandi and the entire staff were truly awesome from the beginning to the end. I will definitely use them next time. And on another note I have rented truck's from this location many times in the past and coming from powder springs I drive past at least 8 locations just to get to this one because their customer service is great.
Reginald W | Overall ExperienceYour best team of employees are at this location
CAROLYN J | First ImpressionsI’ve had nothing but pleasurable experiences here.
Travis S | First ImpressionsGreat Experience.
STEVEN B | Overall ExperienceGreat experienced. Cannot complain
Lisa G | Overall ExperienceBRANDI AND HER STAFF ARE THE BEST PEOPLE IVE ENCOUNTERED IN A U HAUL LOCATION EVER💪🏾💪🏾💪🏾💪🏾THIS KENNASAW LOCATION IS ALWAYS ON POINT AND SOLVES ALL PROBLEMS THAT IVE HAD👍🏽👍🏽👍🏽👍🏽EXCELLENT TEAMWORK, i recently rented a storage for 3 months and also rented a truck for move in and move out so ive frequent the location regularly and has always been PLEASED
DEMITRA C | Overall ExperienceVery nice experience! A++
Patricia J | Overall ExperienceVery professional
William T | Online Move InThey had a pull loading dock so I can unload right off the truck! Several carts and a mattress cart were immediately available to help with the items. Very clean and I was able to self check in after hours.
Asha M | Online Move InI never knew how easy it was to purchase a unit and to rent a U-Haul truck. My experience was so swift and easy being that its my first time and I was a bit nervous assuming the worst. I was worried for absolutely nothing and me moving in with my husband's help only took 1hr... We moved our 2 bedroom apartment into a 5x10 unit and it was just enough space! Amazing experience I give U-Haul a 10/10
Jonquitta M | First ImpressionsHello, I've had a storage unit at U-Haul 2085 Barrett Parkway in Kennesaw, GA. for the past 5 years, I just moved my things out a couple of days ago, and I was so excited to see all of my belongings intact and looking exactly the same as they did the day that I put them in storage. U-Haul met the need that I had to the fullest. I dare not in this comment without saying, Thank you!! To manager Brandi Mckown, and her staff who was always so helpful and kind whenever I came into the store. I wish every business had customer service like you all. I give you 10 Stars if I could! Thank you again for everything. God bless, Eloise Thomas
Eloise T | Overall ExperienceThe manager was super helpful and considerate!
mary p | Overall ExperienceI'm very thankful to the gentleman who walked me through the process, showed me how to clock in and out 👍
clifford c | First Impressionsthanks!
Morgan Y | Overall ExperienceI think that they over charge by increasing the rental every 6 months
caroline c | Overall ExperienceI've enjoyed my experience with U-Haul self storage the process was easy and simple thanks for taking good care of me
Serrita G | First ImpressionsCustomer service was awesome
Michelle A | Overall ExperienceFacilities accommodating as were staff.. friendly very helpful. The special offered made it an easy move in. Glad I found this location also..i recommend.
Paul S | First ImpressionsGreat customer service from all staff. Brandi, Rashasheed, Nate and the entire team is always helpful. I appreciate their dedication.
Clyde M | First ImpressionsHelpful staff Good customer service
Pam W | Overall ExperienceVery good company
Carlos M | Overall ExperienceSavannah, Brandi, Chris! You were just doing your job, but your kindness and consideration was nothing short of a blessing to me. You never know when someone is going through a rough time and how you make a difference just by being you! Thank you so much! Keep up the GREAT WORK and GOD BLESS! Sharon Weatherspoon
Sharon W | Overall ExperienceI no longer needed this space as I completed my move.
Doug S | Overall ExperienceWas displaced out of my apartment because of water damage and uninhabitable. Chris really was a life saver for me and made the transition easier. He’s awesome!
DIANA W | First ImpressionsEveryone was so nice! And johnathan was such a blessing!Gove that man a raise !The only down fall is some of our things we’re broke, but they could have been the way it was stacked! Overall our experience was a good one!!
DEDRA T | Overall ExperienceThis location was not good about answering the phone
Sederia G | Overall ExperienceImpossible to contact facility to talk to someone directly.
Colin R | Overall ExperienceThank you
Shelia L | First ImpressionsToo high a price to pay for a 10 x 10 unit
Alvin B | Overall ExperienceThank you
Larry H | First ImpressionsThe only thing I did not care for was the facility staffing was not able to adapt as customer business greatly increased. Wait times were really excessive for only a single counter associate.
DAVID L | First ImpressionsYour employee’s were friendly, knowledgeable helpful anytime I had question . The guy who helped me move out couldn’t believe how nice and clean the place was. Thanks
Mark C | Overall ExperienceGreat experience and a very good value.
Russell F | Overall ExperienceI have no complaints it was an easy transition! The staff there are very knowledgeable and friendly. Would recommend to everyone! A superior location for sure!
Chrisshauna C | Overall ExperienceWith the trials and tribulations during my transition this location has made me feel complete in my goals to accomplish safe and secure storage for my personal belongings. My mother and I are very pleased and very proud to say that we will always recommend this location to our friends and family. May everyone have a blessed journey.
nicole c | First ImpressionsThe service at this location was awesome, the only thing I had an issue with was the information I was given when making the reservation. I was told that I would be on the ground level and ended up being on the second which is quite if a hassle when it comes to moving things in. I believe that was due to calling the customer service line though. Other than that and a Trish issue due to the customer service team I had a good move
Shania N | First ImpressionsThis storage unit was a great option for me. I stored large items I only needed occasionally for an exhibit booth at conferences. Were there sometimes minor inconveniences? Yes, but the main problem was everything was so great they were very popular and sometimes finding a parking space at the loading dock was scarce, or I’d have to wait for the elevator a while. But I was always able to do what I needed to. Only reason I moved out was my job moved to another state.
BENJAMIN S | Overall ExperienceWe used this location for over a year! Never had any concerns! Great place to store your home goods!
Alexander R | Overall ExperienceOur only complaint - we were told that we could get 24-hour access, but were never given an access card. My son was given a code, but two different nights that he brought a load of furniture - the code didn't work. That was really frustrating, as each time we had a loaded truck.
Jason W | Overall ExperienceYour partial refund policy, or should I say, the lack of a partial refund policy for early closure of a monthly agreement is nothing but a complete rip off. You make money by not refunding the balance of the month that I paid for on top of turning right around and renting the space out to someone else. They call that double dipping. I will never do business with you all again.
David N | Overall ExperienceAlways went out of way to help with any ?s Very helpful and good people are hard to find.
CODY S | Overall ExperienceI really would like to see weekend hours. I picked up my truck on Friday morning and was able to turn it in and access my storage unit on sunday but the center was not open.
Charles E | First ImpressionsWonderful staff . Thank you for making my load lighter
Shikera D | Overall ExperienceI liked the spot for donations at the door. It was convenient for us instead of taking to goodwill. It's nice to see something like that!
AUSTIN N | Overall ExperienceYour kindness and professionalism was awesome big shout out to the entire staff. Thank you all.
reginald h | Overall ExperienceBrandi and her staff is always a pleasure to work with. I would like to extend a major kudos to Jacob who helped me. He was very kinda and patient with me and my moving needs. I don’t know what is being done in these training but everywhere else needs this. Thanks guys.
Nicole A | First ImpressionsNice and clean areas. Well lighted always felt safe inside.pest free very clean Keep up the good work And Thank you !!!
Jose M | Overall ExperienceThank you for keeping my storage safe. All staff were helpful and knowledgeable.
luz m | Overall ExperienceGuy who checked me in was great . Walked me over everything
CODY S | First ImpressionsAll My friend use u Haul.
GREGORY M | First ImpressionsVery helpful
Darrell B | First ImpressionsEveryone very courteous & professional.
elizabeth m | Overall ExperienceThe young black man at the counter was very helpful and professional.
gary s | First ImpressionsThe second floor was full of cans and buckets collecting water, some completely blocking the walkway. It made me question if my belongings would be safe from water
David K | First ImpressionsGood service.
ENRIQUE P | Overall ExperienceWould use this facility again if we need storage
DAVID F | Overall ExperienceThe best place to store things
warren s | Overall ExperienceI have always had a great experience at U-Haul with truck rentals and storage. Great work guys!!
kevin j | Overall ExperienceFriendly helpful folks a great experience
Michael C | Online Move InThank you for keeping a clean facility. Your staff is the best example in the any business.
Euphemia N | Overall ExperienceMy ratings are for the store staff only. They have been great for the past 15 years. My review of your customer service line would be just the opposite. Extremely long hold times. Rude and not at all helpful!!! I am really not happy that the store lines go to your central location as no one can resolve any problems, all they say is they can’t do that, call the store. Well darn it, I did call the store number but ended up at the Customer Service department. Finally, I drove down there and left a message for the store manager, Brandi Landrum, to call me. She did so as promised and gave me her personal cell. She resolved the issue.in less than 5 minutes. If I have to deal with you central office service people again, and they are as horrible as they were last Saturday, I’m moving to another climate control storage facility. There are lots of them around here now and they are less expensive. $189 a month is a bit ridiculous when I can get the same size at lifeproof storage for $99. My rent has doubled in 15 years but my salary hasn’t.
Janet N | First ImpressionsThank you for all your help
Rachael T | Overall ExperienceEveryone there at the storage area they are very nice and polite cheerful keep up the good work
shirley s | Overall ExperienceI close my storage number 0419 as of March 2020. I did not close storage number 0423 which is still active.
JOANNE S | Overall ExperienceVery easy to set account up online. Very friendly and helpful staff.
Byron G | First ImpressionsThis really worked out for me. I felt safe and secure. I also felt I could access my belongings when I needed to. Thank you for your service!!!
Debra M | Overall ExperienceCould use more lighting inside of each unit.
Megin B | Overall ExperienceEven though the website overbooked the size unit we had reserved, Brandi was able to give us two smaller units to accommodate us.
Thomas D | First ImpressionsRequest military veteran's discount
Charles F | First ImpressionsI will rate depending on if all my deposits are returned and they keep what was promised to me
jerimie J | First ImpressionsThe facility was well-maintained, clean, and bright. The staff was customer oriented and very helpful, despite me needing to change storage rooms three time!
SCOTT P | First ImpressionsKennesaw U-haul has the best staff and cleanest property in America. The staff needs to receive a bonus in their next paycheck on my behalf. They always have gone beyond to assist me since 2018. I tell everyone I know about U-haul Kennesaw.
carolyn j | Overall ExperienceYou guys are unbelievably pleasant and helpful all the time! Thank you! Great experience!
Derek M | Overall ExperienceThe storage was outstanding the staff was exceptional.
DANNIE W | Overall ExperienceThe management team needs to work on their customer service. I do not understand how you work in customer service and do not know how to deliver the service properly. If you are having a bad day that is ok but step off the floor for a second to get yourself together. You never know what a person is going thru yes yes yes but be mindful of the energy that you are spreading. Take leadership classes if you need to.
Keirra W | Overall ExperienceMy experience at this location has been superb! I've had 3 units there and renting the trucks have been so easy and the staff is always friendly, helpful and nice! Moving can be so stressful, this part of the move has been great!
Derek M | Overall ExperienceI wish the office could close at 9pm,but 7 is good.
CATHERINE D | First ImpressionsGreat experience overall, however my Id access code after hours didn't let us in and we were delayed a whole day and issued half day of work because of it.
MIXILINETTE S | First ImpressionsPrices was too high
ELLA J | Overall ExperienceManager ( Brandy) was very helpful. She went that extra little bit to make our time there go easy . A few hiccups with our code but was handled very well.
Dale m | Overall ExperienceThis U-Haul had it all…Storage, trucks, & supplies. I rented a space for 5-1/2 years and when I took my stuff out of storage for the last time, there was no dirt or even dust on the boxes or furniture. That tells me how well maintained this storage facility is. I will definitely rent a unit again from here.
kelly g | Overall ExperienceGreat service!
Mark C | First ImpressionsThe facility and staff served us well. Thank you.
EDWIN G | Overall ExperienceNice. And clean area easy unloading decks. Very pleased Thanks .
Jose M | First ImpressionsThe " south of the border" of storage.Awsome!
ROBERT C | First ImpressionsThis is a very nice facility. The staff is very nice.
Sheryl L | Online Move InStaff was great! Facility is way better than you would expect! Overall, very satisfied!
RYAN W | Overall ExperienceEveryone that I chatted with in Person or on phone was very pleasant, and helpful. I was only had my storage unit for two months. They made my experience comfortable. 5 stars
LORI-ANN C | Overall ExperienceThe Manager was very helpful.A real professional..
Larry J | Overall ExperienceEven though the unit I reserved was not available, the staff did their very best to help me with what I needed. I really appreciate them for their help. Thank you!!!!
Terrance M | First ImpressionsStaff was professional and polite.
JACQUELINE D | First ImpressionsRideshare app or website was not compatible with phone, received continual prompts of unable to verify location try again.
TERANCE T | First ImpressionsThe Kennesaw location is exceptionally clean. The restroom in the storage unit lobby was spotless, and I’m a clean freak. I like that there’s an area to leave items you no longer need so others can use them. I really like the carts. There are several available for your use. Not all storage facilities offer carts, and as stated, this location is the cleanest storage facility I’ve ever used. Brandi is very friendly and easy to work with.
karen l | Overall ExperienceGreat Experience!
CYNTHIA W | Overall ExperienceI got a tour from a tiny lady that was as sweet as she could be. I signed up on the day after a big storm and your systems weren't completely up. Brandy took care of me and got it all figured out anyway. Great crew. Best facility in kennesaw.
Larry H | First ImpressionsExcellent Service!
CYNTHIA W | First ImpressionsI'd rather drive further to Kennesaw to always work with this team. Theya re AWESOME.
Kyle S | Overall ExperienceOFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX
ROB W | First ImpressionsNice and secure facility! Some units are really far from the single entrance/exit which makes moving difficult when you have to make multiple trips. Also, you do not have 24hr access.
Sean D | Overall ExperienceNeed more than one person in the office.
LaBRESHA i | Overall ExperienceVery professional and codial staff members. Brandi help me me through the process and was very detailed in keeping the process smooth. even the housekeeping was friendly. 5 stars no complaints
Paris M | Overall ExperienceDo not like the non climate control area. It was so hot about to pass out. Other than that it’s a great place.
LaBRESHA i | First ImpressionsIf I have to use them again. I know where to store my stuff and have it safe
warren s | Overall ExperienceExcellent and professional staff and service. Super clean facility. The truck was clean, spotless and drove very well. The staff takes great pride in what they do and it shows in the service and facilities they provide. We highly recommend their storage facility and rental trucks!!
DAVID S | Overall ExperienceBrandy was very helpful with providing me with customer service.
Paris M | First ImpressionsI was charged an excess amount but no one cared. The management is rude and while checking out I hear the manager dialing my phone ON SPEAKER and letting it be known she was frustrated with me because I parked my uhaul and then went to the restroom and got the lock off my unit because they were so busy when I first walked in. I guess I didnt move fast enough. My truck was HOURS early to return. When I asked about prorating my unit because I had just paid my unit, I was told if maybe I would have done it yesterday that they could help me. It hasn't even been s week. Uhaul clearly has no concern about customer service or satisfaction. I'm happy to be gone and will share my experience with people I know.
CARMEN B | Overall ExperienceThe facility was above expectations and the staff was very helpful in all aspects.
Peter T | Overall ExperienceThe staff is extremely professional, helpful, knowledgeable and ready to assist to make move in or out a breeze.
la'toya l | First ImpressionsI love this store location and the staff is very friendly and helpful. This is a very clean location and the prices are affordable. I would recommend this location to store any items you have. Thanks for making me a happy customer and always being there when needed.
Doxtrenare D | Overall ExperienceThe staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.
brenda f | First ImpressionsThe people inside the facility were very nice.
Khai Y | First ImpressionsThanks, and keep up the great job !!!!!
CALVIN J | Overall ExperiencePricing is more than 2 times nearby competitors with new & nice bldgs. 10 YEARS there, ZERO late/missed payments. Needed a new unit, would not even consider a SLIGHT price reduction. Bad decision. BYE
CYNTHIA P | Overall ExperienceWe had a very good experience renting a truck and took advantage of the one month free storage space. We would definitely rent again from uhaul.
Bill M | Overall ExperienceI never could get into my storage during the hours of operation. It would always be trouble using my access code. Then when I call the number that's listed no one would answer neither return my calls.
Tranette w | Overall ExperienceI live in a different state and cannot check the unit periodically. They have always kept me notified of any problems with the unit or the lock being put on incorrectly by a family member.
SHARYN E | Overall ExperienceGood job!
Tyrom b | First ImpressionsWE've used U-Haul to transport some furniture from FL to GA. The rental fo the truck was smooth; the only downside: rental storage unit not in the same place where the truck should be returned!
beetriz v | First ImpressionsI moved my things out the first of the month and did noise up most of the feed I paid the same day I paid. I would like a refund on the unused portion of the month, which was MOST of the month.
William e | Overall ExperienceThe facility and staff are great. Access to the facility is a challenge, which is the only reason for not giving 5 stars.
KENNESAW S | Overall ExperienceThe storage facility was nice and clean- staff was very attentive and it was conveniently located in an area that I could easily access my items.
Tyrone S | Overall ExperienceAccommodating!
YVETTE B | Overall ExperienceThe storage rooms should be open later on Fridays. Also with the surplus of moving trucks, it’s hard to navigate parking.
BRITTNEY B | Overall ExperienceGood service, the usual, we've used them before.
Otha B | First ImpressionsAll Good!!
STEVE K | Overall ExperienceFrom start to finish, the staff at this facility were outstanding! They were personable, friendly and professional. The storage facility was very clean with lots of carts available.
deanne f | Overall ExperienceRenting the space was easy. All charges were explained. The unit was shown and the entry was explained. Thanks for positive experience.
Monica A | First ImpressionsWas expecting to receive free storage promotion but didn’t
shannon d | First Impressionsnone
STEVEN H | Overall ExperienceAwesome team!
Kynisha S | Overall ExperienceEvey one was so nice and helpful I would use this uhaul ever time thank you for all your help
Erin B | Overall ExperienceWas a good place.
Tammy F | Overall ExperienceThe staff here is amazing. Jonathan went well above and beyond to help me thank you .
Robert C | First ImpressionsThe staff did a great job.
ross r | Overall ExperienceGreat customer service. Clerk went above and beyond to meet my needs even in short notice.
Sarana h | First ImpressionsExcellent service!
Liza R | First ImpressionsI had automatic pay with a payment date of the 19th. I moved out on the 18th but U-haul claimed the payment date was the 17th. Improperly charged for a full month ($192.00). I tried to resolve.
Edward R | Overall ExperienceMy storage unit was very clean. The staff was very professional and helpful with my truck rental and storage unit rental.
Ruth G | Overall ExperienceI will definitely use this storage facility again if the need arises.
deborah m | Overall ExperienceU-haul made it easy to rent a vehicle and gave me my first month of storage free at a time when I really needed the convenience and break from cost. They were easy to deal with and helpful.
Eric C | Overall ExperienceVery good service, but my name was spelled wrong and the wrong phone number listed and given to the delivery woman.
Laurie Y | Overall ExperienceCurtious, friendly and extremely professional.
Janith G | First ImpressionsVery very very nice people! Please give them a pay raise for their hard work.
Edward R | First ImpressionsMy u box was delivered late box damaged and my items damaged they gave me the run around, transferred me back and forward and still didn’t fix the problem I want my money Back such terrible business!
JeReyna S | Overall ExperienceBrandy was exceptional and made our first time storage rental easy to understand and answered all of our questions thoroughly. Would recommend the Uhaul storage to any of our family and friends.
Mindy B | First ImpressionsAlexis the Ubox deliverer was excellent!
Kelly L | Overall ExperienceStaff was very helpful and informative.
Monica s | First ImpressionsPeople in the office always helpful, friendly and kind. A great experience if you need storage. Thanks!
TIMOTHY C | Overall ExperienceFront Counter Staff very friendly, courteous and knowledgeable.
William A | First ImpressionsI switched to have my pod delivered rather than dropped off at the facility. They were super friendly and helpful to make that arrangement. The woman who delivered the pod was awesome!!
Aprille T | Overall ExperienceI was a rental custodies 2 years and paid the final bill in full $159.95 and I moved out on the 15th only to be told they would keep the full amount and not prorate the amount.
BRUCE R | Overall ExperienceI used a truck and three Pods, the pods contained everything from fine china to garage tools weighing hundreds of pounds. Nothing shifted during transport, nothing broken in any way. A first!
Frederick J | Overall ExperienceStaff was very helpful and communicative when I was ready to have my U-boxes delivered after a cross country move. I appreciated having one less thing to worry about!
Stephanie S | Overall ExperienceDo not use the Upod service from this location.They misplaced my box multiple times and also had it assigned to another person. Luckily I had a lock on it to prove it was mine.
Henry B | Overall ExperienceI'm happy with everything about U-Haul, EXCEPT that my U-Box was not ready for access the day and time of my scheduled appointment. I had to come back the next day, so that was a big inconvenience.
JESSICA F | Overall ExperienceMy recent experience was disappointing. It's ridiculous that none of your people can be reached directly when working on a problem! I was over charged. It took an inordinate amount of time to resolve.
Brenda V | First ImpressionsThis Uhaul has bad customer service. I advise you to use a different company when it comes to using Uboxes.
Marlissa E | Overall ExperienceStaff is incompetent. Was quoted one price then charged more. Credit card was charged 2nd time without authorization called the Manager several times and left messages, he would not return my calls
GARY L | Overall ExperienceN/A
Mark J | Overall ExperienceGreat service, the only issue was it took a week for uhaul to take back the empty container
Marcus B | Overall ExperienceGreat customer service
DEBORA P | ReservationThe storage unit and the rental office for the trucks together very convent , what you need is there for you. Very very good.
john h | Overall ExperienceWe had a great experience using both the U-Haul truck and renting a storage unit. Would highly recommend them.
Katherine M | Overall ExperienceHighly recommend this company. The employees were very friendly and helpful. Thank you
Rhonda F | Overall ExperienceThe service at the counter and by the Ubox drop off staff were both amazing. However I was never notified if my Ubox has been picked up and stored yet and it has been 2 days. On hold 15+ min twice
Tawnee W | Overall ExperienceStaff friendly and returned phone calls! They worked with me on the tight deadline with moving in.
roy r | Overall ExperienceI am unable to comment on the facility because I did not visit your location. However, your driver Alexis was great! She was pleasant, fast, communicated well and was easy to work with!
Jarveen P | Overall ExperienceThe people behind the counter do not know how three ubox process works. It took 3 tries to get my ubox out of the "warehouse"
Jack V | Overall ExperienceNo problems at all
diane w | Overall ExperienceVery good experience !
Carol W | ReservationThe customer service was really good. The delivery person did a great job, she went the extra steps to place the box where I needed it.
Marion D | Overall ExperienceDid a nice job with my unit
ERIC B | Overall ExperienceMy u box was not delivered on the date Uhaul Committee to delivering. Received 2 calls telling me it would be delivered on Friday 9/28 but it wasn’t. Couldn’t get anyone to answer the phone x2 days.
Ellen L | Overall ExperienceI was charge for an entire month when I was only trying to have my things shipped there and picked up
shani M | Overall ExperienceKeep up the good work fast service and wonderful cheerful staff.
shirley s | ReservationExcellent service , the best in the market. Highly recommended. I'm very pleased with Uhaul customers service. !!!
sarah f | Overall Experiencethank you
amy a | Overall ExperienceGood job
Cynthia J | Overall Experiencena
James F | Overall ExperienceI would definitely use this facility again if the need arise. There are other storage companies closer to where I live but I wouldn't consider them at all. I felt safe and secure at U-Haul.
Amanda B | Overall ExperienceU-Haul changed delivery date 1 day b4 planned day with a call and no msg left. I was given Incorrect info that I couldn't pickup the U-Pod w/my truck. I inconveniently picked-up the Pod 5 days later.
ANNIE M | Overall ExperienceWe did not go to the facility. Our Uboxes were delivered promptly and picked up when scheduled. The employee was courteous and efficient. It was an excellent experience.
Debbie J | Overall ExperienceVery helpful and kind staff.
Matthew F | Overall ExperienceEverything was great through my storage experience, however I did notice two different people that didn’t seem to own a storage unit just walking around the facility and then left when I saw them.
Benjamin H | Overall ExperienceThe service was excellent but.....the reservation isn’t until September 22.
BOBBI C | ReservationWe had a hard time getting ahold of people to help us schedule a time to pick up our Ubox. The local store never answered the phone and the main customer service # gave varied answers to our questions
tricia f | Overall ExperienceBelinda the assistant manager is so rude and does not know how to treat customers. First she needs to go get a facial and then take a training course on how to handle customers.
Shannon P | Overall ExperienceGreat overall experience
MARSHA F | Overall ExperienceAll of the staff that I interacted with were very friendly and helpful.
Anthony T | ReservationThe staff and manager, Rob, were outstanding!!!
hannah w | Overall Experience"killer" deal breaker:was never informed that prices increase. Only found out after already moved in.You dont do business like that, especially to people on fixed income like me.
Mildred S | Overall ExperienceThe overall experience was great. If I move again, I will use U-hail. It would have been better in the U-boxes were picked up earlier. It took a week to pick them up after we finished unloading.
Drago P | Overall ExperienceEverything was great, reservation over the phone let me know all that I needed and the transition into storage and returning the truck was simple and easy. Had to change my return time with no problem
Benjamin H | ReservationMy experience at U-Haul was a good one. The staff was friendly and professional. I would not hesitate to use them for any of my future moving or storage needs. L. J. Reed.
Leon R | Overall ExperienceNo comment
DACIA S | Overall ExperienceVery good service thank you verry much.
Manuel G | Overall ExperienceI had a HORRIBLE experience here. Every single time that I needed to access my UBOX I had to wait. And there are not enough certified fork lift operators. I hated it ,it was very annoying. Hated it!
ELVISA T | Overall ExperienceGood place for storage
Donigan t | Overall Experiencethank you, I was very well pleased with every thing
Laurence P | Overall ExperienceThe U-Box was the perfect solution to my temporary storage needs. Scheduling was hassle free, and the delivery and pick-up operator was cheerful and helpful, and on time!
Mike S | Overall ExperienceThe U-Boxes I rented were just perfect for my needs. They were delivered and picked up by Alexis and she did a Great Job. She was very Professional, well skilled and knowledgeable about the service.
ROSE C | Overall ExperienceNice, Friendly staff and knows how to communicate the process to you. Ubox delivered without error & no damages.
Caretta S | Overall ExperienceAwesome service
SYLVESTER J | Overall ExperienceAffordable space
Donald B | Overall ExperienceWe had no issues with our UBox rental. Staff and employees are helpful, and friendly.
Mary D | Overall ExperienceThey were under staffed. I waited more than 30 minutes. The agent was new and not familiar with exactly what to do.
Cheryl T | Overall Experience7pm closing for the storage access wasn’t ideal. I work until almost 6pm, so trying to get to the unit in time when I needed to was nearly impossible. That was the only downside to using the facility.
MICHAEL C | Overall ExperienceIt has been a pleasure doing business with this company.
IRVIN F | Overall ExperienceManager was not friendly at all. Otherwise staff was very friendly. Manager is a jerk that is not personal at all.
amar r | Overall ExperienceNew woman associate was very accomadating
william h | Overall Experienceuhaul installed ball and hitch came unscrewed while towing
Colleen M | Overall Experience