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Steve HCustomer Reviews for U-Haul Moving & Storage of Kenton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to pick the u-haul up 40 miles away from my destination, prior to getting a storage unit there is absolutely no management there and they didn't follow directions and gave a small inside instead of a drive up unit. I was also charged $100 when first months rent was supposed to be free. however Morse RD location was amazing and super helpful. Also dropping off the truck was at a location I did not pick nor have any idea where it was. (not u-haul some mattresses outlet) Again however Morse rd was able to fix the drop off location and they made the drop off easier.
M'Kailah TThe staff was amazing and very helpful. Very impressed! Well done!!
MICHAEL KKerry and Ashlee were extremely helpful. Answered all my questions steered me toward exactly what I needed. I’ve already told friends and relative about the positive experience I had with them and suggested they should go there if they need anything as far as moving supplies, storage facility or any of the other services that they provide. I would like to say again kerry and Ashlee did an excellent job helping me.. I will be a regular customer of theirs for sure.
GORDON B | First ImpressionsEverything was covered there is no way they could have done anything more. All safety checks was done everyone was helpful and the place was clean. Easy to access I was impressed
NATASHA ETried to correct what st. Pete fl. Did.
ronald bCustomer Service was helpful and knowledgeable
DAVID CNothing
ROBERT PHave what i needed on the town I live in instead of having to drive 30 miles to get it. That added 2 hours to my very long day of moving. But the service was excellent and the young man working the desk was very polite and very helpful.
DARRELL BThe guy there was awesome very friendly And got me going fast ty.
TREVOR DI appreciated the store having my truck up front and ready to go. The people I spoke to were friendly and professional.
BETH VKeep up the good work. Thank you!
KEITH Pstop "POP RIVETING" tail light assembly to fiberglass fenders (light fell out going down the road,stopped by other motorist to tell me ) spend a little more and use clip nuts and screws to secure lights please
JOHN SI had to change my delivery date more than once and every single person was immensely helpful and reassuring
Jill SIt is a new location and seems to still be under renovation but public restrooms would be nice especially after you have just driven 5 hours to pick up a rental and need to use a bathroom.
LAWRENCE SIt wasn't what I expected
Joshua OThis location was super helpful. The employee I talked to at drop off was extremely helpful. I had been charged twice at the pick up location and the employee at the drop off location was able to give me more information than anyone else I had talked to
Brandon POther than the hours not being ideal the staff was very helpful and friendly. While I was waiting to be helped they were very friendly to everyone in the store, great environment and people! I have already recommended this location to family.
Tyler H | First Impressionswas a Sunday (they were closed) drop off but was open, well lit, and well marked
DAVID AJust dropped off after hours
STEVEN DThe manager and team at this location was amazing to deal with, had some issues with the computer system but these guys made sure everything was taken care of and went above and beyond for me. I cannot say enough how awesome my experience was form the men at this location
KODI KVery friendly and efficient staff. Thanks to all !
George WThe staff was very accommodating. The convience of loading and unloading was awful but staff let me use a dolly.
Elizabeth P | Overall ExperienceGreat pick up and drop off customer service was great as usual, will continue to use
SHONDA LThree times renting a trailer in the past month, and one more yet to go. Each experience has been absolutely flawless! Excellent customer service and great value for a small town. Highly recommended!
Darrin RAlways great service
SHONDA LGood doing business with
john nVery helpful staff. Super easy to get what I needed.
ANDREW TGreat service
John NNobody was there when we returned it
Kimberly PMake sure rates quoted are rate applied. Great service and great people.
tom sAlways very professional and curious and makes sure equipment is safely secured and wired up and such before you leave..
Steve dVery helpful and polite! Will definitely be back if we need to rent a uhaul again!!
Hillary Tcontinue to remodel the building and hire more employees
Jody PReally good management that knew what they were doing and got me taken care of in a timely manner and on my way
Steve DSuper friendly, easy hook up and drop off. Trailer was in great condition
Colin OThe app does not work!!
Ryan WGreat customer service
Shonda LNothing,Mr. Hedrickson was the best U-Haul I've
Arlene LThe manager was very friendly and helpful. I'm very satisfied.
Vincent CThere was one man there working on getting this new U-Haul location up and running. He inventoried my return promptly and was a pleasure to deal with.
Shepard C