Customer Reviews for U-Haul Moving & Storage of Kingston

Rating:

5.0

They understood that my unit was due on the 27th of each month but I did not get my old age pension until the third last banking day at the end of each month.I know that this was not there fault that I always paid the late fee.I really had to thank them.

Rating:

4.0

The only concern I have is the cost to be able to drive one way. It would have been double the expense to be able to level the trailer where we were going there should be some sort of thoughtfulness not to be so expensive since the equipment travels in both directions across Canada.

Rating:

5.0

Positive comment here… the app is A plus, it gave me a simple place to check my agreement, dates etc and provided a super efficient method when I needed service driving across Canada !! Got a flat tire on the trailer and submitted via the app… and fixed at 9pm

Rating:

5.0

The employees were very polite and accommodating, the trailer could have been a bit cleaner but overall it was a great experience.

Rating:

5.0

Very professional, easy process

Rating:

5.0

Nothing!

Rating:

4.0

I had a hassle free experience. I got what I needed for a reasonable price. I was in and out in 20 minutes. The staff were very nice and they were helpful. The drop off was very quick. I'll rent there again.

Rating:

5.0

Great job.

Rating:

5.0

Well done I would recommend them to anybody they’re excellent

Rating:

4.0

Young woman who served me was excellent.

Rating:

2.0

Cost was too high.

Rating:

3.0

This location has been there as long as I can recall, at least 40 years. It hasn’t changed, it’s dated, the parking lot is too small for the size of the business. It’s time for an update.

Rating:

5.0

No issues- thx U-Haul!!

Rating:

4.0

The service and help from staff was excellent.

Rating:

5.0

Customer Service exceptional!!

Rating:

5.0

At the drop off point in Canada, after I arrived onsite, two staff came out of the office to help me disconnect without my asking. They too were very helpful. An all-around good experience at U-Haul. U have got my support!

Rating:

5.0

Experienced excellent customer service ahead of pick up, we needed to make a change to the pick up time. Fiona at the Princess Street, Kingston location accommodated the change immediately - extremely professional and friendly. Thank you again Fiona.

Rating:

3.0

I wish there was a parking lot for people renting, otherwise great experience.

Rating:

4.0

No improvements needed! Only thing is we forgot to indicate on our drop off form that the drivers side windshield wiper isn’t working properly and should be fixed.

Rating:

3.0

Should be expanded to actually fit 26ft truck like U-haul provides and to accommodate the number of vehicles during busy moving times.

Rating:

3.0

the truck was dirty inside. the location in the city is good.

Rating:

4.0

I initially had a huge issue at this location. I had booked a 10 foot uhaul for 9am on Sat, April 13 but was told on the Friday that it wasn't available after all. They did find me a truck though eventually and I greatly appreciate that.

Rating:

5.0

Staff were friendly and helpful.

Rating:

3.0

Was clean and well maintained.

Rating:

5.0

Pleasant as always for pick up and return

Rating:

5.0

Nothing

Rating:

5.0

Great service, super friendly!

Rating:

3.0

The computer system was not working correctly, and the transaction had to be entered three times, with my card. No "cancelled" receipt was provided, which made me nervous. The whole place looked like it was rocketing along on a wing and a prayer. When the problems occurred the employee I was dealing with just rolled his eyes and said "Welcome to Uhaul." The truck itself was fine, but I'll be looking for extra transactions on my credit card bill.

Rating:

5.0

Staff extremely helpful and friendly. The inside was clean but outside looked like in had gone off-roading. (Covered with mud).

Rating:

3.0

Full lot of trucks and would not permit a one way trip with a drop off at another location. Check-in representative was rude.

Rating:

5.0

Excellent at always

Rating:

1.0

Had to put down a security, was told it would be put straight back in my account on return, it wasn't . Now I'm waiting on a cheque that they said would be 4-6 weeks, it's been 8 so far as no cheque. Was given a drop-off location, not the one we wanted. He one we wanted was not shown in the computer, although they are a uhaul dealer, the one they told us to drop at is apparently closed in the winter.

Rating:

4.0

Great trailer

Rating:

2.0

Very small parking lot, difficult to enter and exit

Rating:

5.0

Michelle was a gem, I came in unsure and left underatanding everything. I would say having parking available would be my only issue.

Rating:

5.0

Being able to drop a truck off without having to wait for a clerk is a big plus on a very moving busy day. I will definitely rent here again.

Rating:

5.0

Thanks again!

Rating:

1.0

Honestly, if you don’t like your job, find another one. After a long day of moving, our return experience was met with rude and unwelcoming employees.

Rating:

5.0

Nothing.

Rating:

5.0

Did a one way trip approx. 400km. Needed to tow my small car home. Rented a truck and car carrier, they gave me a small 10' moving truck as the Uhaul dealer was remote area and couldn't let their pickup truck leave with a no return. But the small moving truck pulled my car with the carrier very well and was not hard on fuel. $100 cdn for 400km towing a car is pretty good fuel consumption to me. The car carrier was perfect and easy to use with all 4 wheels off the ground. Over all, I was pleased with my rental with Uhaul.

Rating:

5.0

Staff very helpful!

Rating:

5.0

Make sure that the trucks are ready to go. Also go back to the way you used to do it with the gas. Pick it up with a full tank of gas and drop it back off with a full tank of gas. Much simpler. Thank you.

Rating:

5.0

satisfactory, except the cost

Rating:

5.0

Very friendly and efficient. Would definitely use this Uhaul branch again.

Rating:

5.0

Rob and his staff were very professional. Would highly recommend using them.

Rating:

3.0

The shocks were shot and the back hadn't been swept. The gas was "full" but not all the way so I put in much more than I used. Your automated booking system is crap and just made the whole experience more stressful and difficult and ensures I won't use your services again. The employee I dealt with was lovely though. She was the bright spark in an otherwise dismal experience.

Rating:

1.0

When we entered we were asked to do all the process by app instead of doing in person just so that they don’t have to work on their own. We couldn’t do it on app and the lady decided to help us. She never asked us that if we wanted additional insurance just added that to our bill without us knowing. We even cancelled the additional $16 insurance when we booked it on uhauls website.

Rating:

5.0

Rob and his staff are always very helpful, appreciate the help !

Rating:

5.0

Quick efficient

Rating:

5.0

Nothing everything was great!!

Rating:

5.0

Continue to be customer-centered

Rating:

3.0

Quick and easy. However payment was not updated based on mileage. Estimate was 20miles when i only used 9 miles. Vehicle had just over 1/4 tank of fuel returned with almost 1/2 tank fuel

Rating:

5.0

Good helpfully place, human help are priceless theese days

Rating:

4.0

We dropped the truck off the night before , very pushy in the morning about the key return . Which we were bringing back, we were on our way. We were called back to back constantly on two phones and to pay the extra money owing. Also found the lock at the back did not work.

Rating:

3.0

First time getting a car dolly from location. Staff are excellent as always. The dolly needs work. Could not get the tire straps loose. Luckily I brought my own rachet straps.

Rating:

5.0

None! Was fast and efficient thank you again for such great service!

Rating:

3.0

The locks were jammed..can do better with locks

Rating:

5.0

Fiendly, efficient staff. Pick-up and return was quick and seamless. They helped me select a few boxes fo a specific need, and everything worked out perfectly. Great Service.

Rating:

5.0

Nothing to improve this place is awesome thank you

Rating:

5.0

Very quick and efficient. Customer service was excellent.

Rating:

3.0

Vehicles covered in ice /snow. Inside truck dirty.

Rating:

4.0

Double check rental details and ensure all equipment is present. I had to ask for the appliance dolly (which was requested in my original rental request) as it was not in/on my truck when first picked up. Ensure vehicles have a minimum 1/2 tank before renting to anyone. My vehicle only had 1/8 tank of gas, meaning I had to take extra time to fuel up before my move. I understand I only needed to return the truck with the same 1/8 tank, but my time was limited before the move, not so much after.

Rating:

5.0

Rob was fantastic. My car broke down and was in a pinch, and was able to set me up with a good priced van to get me to Ottawa and back. Will definitely be renting from this location again!

Rating:

1.0

Provide parking for customers' vehicles or arrange with nearby (within walking distance) local businesses to use some of their parking spots. Customer service was not good. Everything needs to be done on the app which isn't always feasible for everyone. Some persons have learning disabilities and require further assistance in person. Also, from a tech perspective downloading apps is becoming a thing of the past. Make your website a web app that is more current and user-friendly. To sign contacts why not use unique QR codes instead?

Rating:

5.0

Excellent in store service. There does need to be more 4x4x8 closed trailers locally. (Kingston) Thanks

Rating:

5.0

Awesome service and cleanliness! Polite and professional staff!

Rating:

5.0

Thanks

Rating:

5.0

Great friendly staff, clean place, easy access, all was the way it should be!

Rating:

5.0

Very friendly, informative representative.

Rating:

1.0

Some staff were argumentative and it was a struggle to try and retrieve items from our unit because the doors were blocked more often than not and when bring items in our out, we would consistently be told not to leave the doors open.

Rating:

4.0

The staff at check and and check out were great. We went two evenings last week to pick up stuf from locker after work. The app said access to locker was 0500-2200 so we were there just before 1700. 2 nights in a row there was a heavier set lady working and she was outside and all she kept saying was is your access 24 hrs? She did not actually come up and have a proper conversation with us. Just basically speaking loudly out in yard. I was unsure of 24hr access but was going by app. She wanted name and locker number making us feel like we were causing disruption to something we knew nothing about. Not professional in sorting anything out or taking time to properly discuss. Locker location and acess and use of carts and the in/out using our code was otherwise just fine.

Rating:

4.0

The storage unit I had was good with height and length. I wasn't happy with that there was no light in it.

Rating:

5.0

Staff was super helpful in getting us set up to store our items. Very pleasant to deal with.

Rating:

1.0

Arrived and staff was unhooking the trailer before I had even talked to them and where rude and ignorant towards me. 80 for storage and might want to measure you unit wasn’t 5x5 no notification about the over charges for unit never was informed about the 110$$ fee for the storage never got emailed until the day after !!!! Ask for area repe for the area and got we don’t know how it is ,,, used to work for U-HAUL and it was off the most rides people that I had ever dealt with A call form you would be better off then this thing

Rating:

5.0

Here's the corrected version: "I appreciate the staff who are always ready to help. This was my first experience with a storage facility. When I got there, I expressed the same sentiment to the staff. The girl who was working there helped me a lot to understand the storage facility (I forgot her name). Highly recommend Princess St. U-Haul storage!"

Rating:

1.0

My storage locker was robbed twice. I lost around 2k worth of stuff (a bike, and some electronics). I have insurance on my Peterborough locker, so I thought I had insurance on this one because I didn't sign an agreement here until after I was robbed- so I assumed it was under the same agreement. Since I don't have insurance here, I'm just out of luck, and I lost all those possessions. No follow up from the manager, no credits given, they wouldn't even show me the video. The staff was nice, but largely ineffective, and didn't take any ownership over the problem. Honestly, the Peterborough U-Haul compared to Kingston is night and day in terms of quality.

Rating:

4.0

Huge hole in top of our storage locker.

Rating:

5.0

Rob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!

Rating:

4.0

Had some issues sorting out the unit at first but it was a good experience overall

Rating:

5.0

Very friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Highly recommend!

Rating:

5.0

Great job

Rating:

1.0

I found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8

Rating:

5.0

Helpful staff, clean facility, great price.

Rating:

5.0

Clean facility, friendly and helpful staff, and very reasonably priced.

Rating:

5.0

occasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.

Rating:

5.0

Warn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since

Rating:

1.0

Rob - the manager is terrible.

Rating:

5.0

Smooth move in and move out process made the experience with U haul a very convenient option for storage.

Rating:

5.0

Very helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.

Rating:

3.0

Storage facility smelled of cat urine in places.

Rating:

5.0

Very helpful staff at the Princess Street location. Great job.

Rating:

5.0

The people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.

Rating:

4.0

Thanks Rob, Lighting wasn't *that* good... Drew

Rating:

3.0

Didi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.

Rating:

4.0

Gave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..

Rating:

1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rating:

1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rating:

5.0

Friendly staff and very accommodating.

Rating:

5.0

Kingston team is doing a great job

Rating:

4.0

Parking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.

Rating:

5.0

Graet place

Rating:

1.0

I paid for the storage unit, added items into the unit locked it and left. The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee. So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216.00 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage. Is anyone going to make this better ?

Rating:

5.0

The staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.

Rating:

5.0

No issues at all. Staff has been great from the start.

Rating:

3.0

It has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level

Rating:

5.0

Everything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.

Rating:

4.0

when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.

Rating:

5.0

Staff were very helpful!

Rating:

5.0

Facility was very clean, staff was awesome. The moving carts available to use were great.

Rating:

1.0

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

Rating:

5.0

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

Rating:

3.0

Price for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.

Rating:

5.0

I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.

Rating:

4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Rating:

5.0

The staff were all super amazing,

Rating:

3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Rating:

2.0

Staff at this location were grumpy and customer service was not there.

Rating:

5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Rating:

5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Rating:

5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Rating:

4.0

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Rating:

5.0

Excellent customer service

Rating:

4.0

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

Rating:

4.0

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

Rating:

3.0

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Rating:

5.0

Guys at the facility were helpful

Rating:

5.0

It was free for the first month with the rental of a moving truck which was a Godsend!.

Rating:

4.0

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Rating:

5.0

Great service. Very friendly, a pleasure to deal with

Rating:

5.0

great

Rating:

1.0

booked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

Rating:

2.0

Booking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

Rating:

5.0

Great place good staff.

Rating:

5.0

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Rating:

4.0

Very helpful staff. Professional and polite

Rating:

4.0

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

Rating:

5.0

Friendliest and best customer service I have experienced from a uhaul office .

Rating:

5.0

No comment

Rating:

4.0

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

Rating:

5.0

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!

Rating:

5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

Rating:

2.0

Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Rating:

5.0

Great as always

Rating:

5.0

These people are fantastic, very personable.

Rating:

5.0

Excellent service

Rating:

5.0

Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

Rating:

5.0

The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

Rating:

5.0

Staff are courteous. Very clean facility.

Rating:

5.0

Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

Rating:

1.0

Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Rating:

5.0

All good

Rating:

1.0

Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Rating:

3.0

Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Rating:

1.0

You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Rating:

5.0

Move out date was Sept 4/18

Rating:

5.0

Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

Rating:

4.0

We were happy with the service we received. Thanks!

Rating:

5.0

Great location and service

Rating:

4.0

The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

Rating:

1.0

The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you

Rating:

3.0

Got instigated about smoking the vehicle when explained I wasn’t smoking in It, a young guy looked at me and said are you sure you weren’t smoking darts. Not impressed at all.

Rating:

1.0

Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It’s prettu clear no one knows how to do their job

Rating:

2.0

Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.

Rating:

2.0

The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them

Rating:

3.0

The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug

Rating:

1.0

Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.

Rating:

4.0

Excellent service all around at this Kingston location.

Rating:

5.0

You’re on line staff is horrible maybe one out of 10 or affective...

Rating:

5.0

The Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.

Rating:

1.0

Understaffed with a poor attitude towards customers.

Rating:

4.0

Have used this site for many moves in the past and would definitely return.

Rating:

5.0

Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.