Customer Reviews for U-Haul Moving & Storage of Lafayette

Rating:

5.0

This has nothing to do with the specific UHaul location, but rather complaints with UHaul corporate. I booked a 10' truck and autotransport for a Thursday pickup. On Wednesday, I get a call that they will not have either item on the day or store that I requested. The truck pickup in Lafayette was the time requested, and only a few miles further than my requested location, so this I did not mind. However, the autotransport, they would not allow me to pick up until Friday and in Crawfordsville (which is a 45 minute drive away). They refused to provide any sort of discount or earlier pickup. They also did not add any additional miles, even though I had to drive to a further truck pickup location and then also even further to pick up the trailer. The only thing they offered me was to have the trailer for 1 additional day...not the truck, but just the trailer. What am I supposed to do with a trailer alone and no truck to pull it...pull the trailer like I'm a horse??? For spending over $900 on this rental, it seems like they would verify what they will have prior to ONE DAY before I need them to make a move across several states.

Rating:

5.0

Service was great, the employees were incredibly helpful and all my stuff arrived quickly and safely.

Rating:

5.0

One of the tires was lowish on air (40 psi) vs the other 3 at 60 psi. One or more of the tires was out of balance resulting in vibration increasing with speed. The tongue lift needed lubrication. I'm an engineer and figured out how to load and secure a vehicle; however the instructions could have been clearer about the use of the rear tie-down chain.

Rating:

5.0

Everything is good

Rating:

4.0

More help at the desk! It took 45 -50 minutes to get the van having arrived at 8:00 opening time! Even at that time there were people waiting before us. The doors were open but no clerks for at least 20 minutes. When they did get in from their outside duties, they were very courteous and efficient. There just needs to be more help during college move in and out weeks for college towns. Otherwise we are extremely happy with U-Haul and would recommend them to anyone.

Rating:

4.0

I explained the malfunctioning upon drop off but was not confident that it would be fixed for the next customer.

Rating:

3.0

Get that poor boy some help

Rating:

4.0

Please have larger wrenches/sockets available on site for individuals with heavy duty shank (1-1/4) bolt on pintle style hitches. We had to make and cancel a reservation and go to a different uhaul the next day and put ourselves behind schedule and pay out labor because your 4111 wabash Avenue store was unable to be of any help. Had to and pay a mechanic near Lafayette to swap Balls out. Your manager at south st in Lafayette was supurb. He had knowledge on our specific tow vehicle that had a fuse out for the right trailer blinker. Would recommend this site highly.

Rating:

5.0

Service was outstanding

Rating:

5.0

The gal who checked us out was CRUSHING it. I wish I caught her name. It was move out weekend and extremely busy, but she was checking people out on two computers at a time, helping people who came in with questions, and was so nice while doing it. Was literally doing the work of 3 people at once. Not to mention she came out to hook our trailer up. She deserves a fat raise.

Rating:

5.0

Provide pavement marking directions from trailer hook up / truck pick up area to Creasy Lane to get to the traffic light at Rt 26. You have very good markings into the drop off area, but the exit markings are lacking.

Rating:

5.0

I was very pleased with my hitch installation! I have had a couple hitches installed at other U Hual locations in the past and this installation was great! Ishmael went above and beyond explaining everything to me and even took the time when I picked up my car to show my how to remove my bumper cover to expose my new hitch. Everything was installed properly, on time and my car was taken great care of while in his care. Very Happy with the service I received!

Rating:

5.0

Easy-peasy dropoff.

Rating:

5.0

I had been at U-Haul for probably 5 years now and with them putting the mice stuff down in my locker was a good thing I know we killed it fuel in there and when I went to sleep out my unit had another good one in there,, and you can tell on a few different boxes that the mice were eating off the glue or whatever,,

Rating:

5.0

.

Rating:

5.0

Above and beyond. Couldn’t get any better. Everything went smoothly.

Rating:

5.0

Seem yo be a one man show at this location. That poor boy needs a raise. He handel three customers all at once and very efficiently, thumbs up..

Rating:

2.0

I did not think the workers were nice. The worker called it “annoying” to my face when I asked to return my Trolly first and return UHaul later, even though I had seperate contracts and had the UHaul for extra days. Not nice, not inviting, and aren’t nice. Wouldn’t recommend.

Rating:

4.0

Signage could be improved to clarify where to return the trailer.

Rating:

5.0

Keep the current manager!

Rating:

5.0

Thanks everyone!

Rating:

5.0

Again, all went well, I will be back......

Rating:

1.0

The gas and mileage were not right and I didn't notice til I was already half way to my destination

Rating:

5.0

Great service!! They always go the extra mile for you!!

Rating:

5.0

Thank you

Rating:

5.0

Thanks you guys.

Rating:

5.0

Quick, friendly, great service! Thanks 😊

Rating:

5.0

Load the dolly in the truck for people especially elderly

Rating:

5.0

Service was good

Rating:

3.0

Only one person working and line of people waiting to pick-up.

Rating:

5.0

I appreciate the young man that helped me. He did a great job ensuring that I was a happy customer.

Rating:

4.0

The vehicle had been someplace where it was muddy before I rented it. I was in a hurry when I picked up the vehicle & didn’t notice all the dried mud around the wheel wells until later. The inside was fairly clean. 😊

Rating:

3.0

Get better truck. The one I had was terrible it ran raggedy and it acted like the transmission was going out.

Rating:

5.0

thanks

Rating:

1.0

I was there around 12:00 for my reservation Anna h if I’m not mistaken she was the one starting to after processing the payment I received a link and me didn’t know process I was heading outside to take pictures of my car thinking that’s what it was, she called me where the fuck you doing u cannot leave without me giving you the receipt the fuck , I’m like you probably had a bad day this morning don’t see why you’re yelling at me using all these slurs and she said stop telling about me having a bad day. another employee seems to be the manager did not say a word to until another employee come to assist me because I was lost in the process I also purchased a hitch for my car if go back I will see his name , he was the save the day for me.

Rating:

3.0

I recently rented a storage space on N. Illinois St. in Indianapolis that was a lot larger than a space I rented here in Lafayette, Indiana. The price difference was almost dramatic, because the unit that I rented in Indianapolis was about 119 out of 10 x 20 here it will cost me almost 150 for a 5 x 20 x 10 and that’s five wide.

Rating:

5.0

Honestly, I can't think of anything.

Rating:

5.0

Ismael was providing service well above the bar, and most definitely exceeded my expectations. This is what a real/true leader looks like and it's due to Ismael's service skills and willingness to truly earn business, that doors stay open on business. We live in a "me" and selfish society today, but this gentleman went ABOVE & BEYOND to insure the best possible experience, and all with the most sincerity. Yes, this simple U-haul experience, provides me with hope for mankind. Way to go, Ismael!! 👍🏽

Rating:

5.0

Wonderfully location. The employees at this location goes above and beyond to make sure you are satisfied and have everything you need for a safe moving experience. When I brought the truck back the employee was extremely wonderful told us to take our time getting our things out of the haul. We will be using you again forsure If I had to suggest just 1 thing it would be: where you return the truck or trailer have a broom so you can sweep and a trash can.

Rating:

1.0

I attempted to contact this location the entire day (2-14-25) to confirm the availability of the truck. Since I was flying in from several states away being unable to speak to someone was very uncomfortable. When I did arrive to pick up the truck there was only one person working and I don’t think they cared much. When I took possession of the truck, it was caked in ice and snow (the snow was from the day previous) and the inside was dirty. By this time I was very frustrated with this location so I scraped the windshield with an ice scraper I borrowed from a passing driver and I left. I wish I could rank them lower than poor

Rating:

3.0

I night dropped the trailer on Sunday and went back in the store at 7:40am Monday to deliver the moving pads/wiring harness. The female associate at the counter did not greet me when I walked up, she was not very friendly or helpful, simply telling me to drop the pads on the floor and they would email me a copy of my receipt later. She made me feel like I was an inconvenience to what she was doing.

Rating:

4.0

👍

Rating:

5.0

ISMAEL, HANNAH, and QUENTIN were GREAT! They were so nice, kind, and helpful! SUPER staff, EXCELLENT customer service, GREAT location. Keep up the good work!

Rating:

3.0

We weren't sure where to go, so my son ran in and asked. We were told to leave the key in the ignition and leave it. What prevents a thief from taking it?

Rating:

5.0

Nothing

Rating:

5.0

good job, fast in fast out

Rating:

5.0

It was a wonderful experience. It felt like Uhaul understood my pick up /delivery needs, friendly staff.

Rating:

3.0

When we arrived to pick up the truck. It had a low tire, went to put air in the tire and it made the tire more flat. So we then had to call for roadside assistance to change the tire. So we had a 2 hour delay in moving.

Rating:

5.0

They went out of their way to help Us!

Rating:

4.0

Better instructions for when inspecting vehicle before driving it off the lot. Was only zero degrees & I was trying desperately to take photos of the van & didn’t work (very frustrating). The cust srvc guy helped me a lot!

Rating:

5.0

Service is Great

Rating:

3.0

Not double charge me

Rating:

4.0

Keep doing what your doing. Maybe have some seating for Customers while they wait

Rating:

5.0

It’s nice to find a storage building so close to our home.

Rating:

5.0

Uhaul is an amazing company! I can’t imagine what I would do without them. Thank you so much & I will definitely continue too use your services in the future:)

Rating:

5.0

The employee that helped me was awesome he made everything simple and easy

Rating:

5.0

Friendly and took tome to help me locate unit and use dolly's. I like the large funtire dolly's

Rating:

3.0

Trucks were great, building was clean, however the "pick up after hours" wasn't easy- rescheduled for next day. First gentleman was professional, very decent. The blonde girl - wasn't impressive at all- arguing w her boyfriend on the phone the whole time; talking about how they were arguing for days; later I came back in and he was there; your bathroom smelled heavily of Marijuana and you could just feel the tension as she was trying to work and he was lingering around.

Rating:

5.0

Very friendly

Rating:

5.0

Excellent customer service and knowledge. Care and concern for customer.

Rating:

5.0

I was very well satisfied!!

Rating:

3.0

This is the best storage facility I’ve used and the employees are always friendly. U-Haul Lafayette gets 5 stars from me. However, U-Haul the company has dropped that rating to a 3. I was disappointed that we had to buy a specific U-Haul lock when we had just bought a different U-Haul lock for the moving truck, thinking it could also be used for storage. The “free” month of storage offered to us was not in fact free, because we had to buy a different lock that we will not need again. This wasn’t told to us until after we had reserved the unit. This caveat should at least be explained in the “free month of storage” advertisement, so people are not baited with “free” and then roped into buying another U-Haul product. The best customer experience would be to offer a free lock rental for the free introductory month of storage as well.

Rating:

4.0

Alarm keeps going off...did online then hsd to wait for person to register us again..weird.

Rating:

4.0

Moving big bulky things after hours is a pain.

Rating:

3.0

There was glass at the loading bays and the only door that opened was door #1. The rest sounded as if it would open but didn’t. Staff was decent and friendly.

Rating:

3.0

Employees were rude and didn’t really seem to want to help. “Just look at the website”

Rating:

5.0

Staff extremely helpful. Went out of their way to be helpful.

Rating:

5.0

The staff it's good

Rating:

5.0

Although 7am. I drove there from NC to retrieve my belongings and found a pad lock on my unit!!!! Thank goodness an employee was their attending to trucks that were brought in. He took the pad lock off.

Rating:

5.0

The person at the desk who helped me was extremely kind and thoughtful. I really appreciated his help and explanations.

Rating:

1.0

Need to hire someone with better customer service skill Hanna need to be trained again very very rule with poor communication skills

Rating:

5.0

Easy to rent storage and Staff are efficient!

Rating:

2.0

Two months in advance of my move from NC to IN I spoke with the manager and secured a large storage unit. U-Haul provided me a location where I could reserve the rental truck for my move. However when I visited that site in NC they advised me that they do not rent out trucks that large from that facility. I then found another U-Haul location that accepted the quote. I reserved a truck and car dolly for four days for a one way trip from NC to IN. I picked up the truck and dolly in NC. My movers loaded the truck and secured my vehicle. My grandson drove from NC to IN and we unloaded the truck at the IN storage facility in a day and a half, instead of the four days. I requested a reimbursement of two days for the early return delivery and my request was denied. I needed the storage unit from October 28,2023 through February 3,2024. The manager was then going to charge me for the entire month of February! I requested that if he would not give me a refund on my early return that he at least not charge me for January 29 through February 3 as a compromise. He agreed to that but then never entered it into the computer system. When I went in on January 29, 2024 we had to have the entire conversation and agreement re-memorialized. He entered info into the computer and assured there would not be a non-payment lock put on my unit. I requested a printed copy of what was entered into the computer. However, on February 1, 2024, my moving crew and I arrived to find my access card to the facility would not work and there was a non-payment lock on my unit. I went to the office and waited while staff counted money and closed before any assisted me. I provided the written agreement signed by the manager and the employee did come to the unit and remove the lock. We we allowed to load the truck but he couldn’t do anything to eliminate the issue regarding my access card. He did stay an extra 30 minutes before he locked the large doors and advised me I would only be allowed to use the single door, I would just have to keep it propped open. My crew loaded half the truck and we then went back to finish th remainder of the job on February 2. I was extremely disappointed that everything the manager said would not be an issue ended up being an issue. Additionally, early in November when I went to the storage unit to put something into storage there was a man with a backpack that kept loitering outside and also wandered around the inside aisles of the storage facility. I needed to use the restroom while I was there, there is only one bathroom in the facility. The sign on the door indicated it was “vacant” however the door wouldn’t open. Someone, which turned out to be the man with the backpack had to be sitting on the floor obstructing access. I advised my grandson that I was going to report the issue to the office and as I was headed down the hallway the man with the backpack came out of the bathroom. I still reported the incident.

Rating:

5.0

Anna and Ismael were great and made check in / out easy.

Rating:

5.0

Great service to moving in to storage unit ..

Rating:

5.0

My husband and I needed to upgrade the size of our storage unit. The man we spoke with made the process super easy and we moved all of our things just around the corner from our old unit. Thanks!

Rating:

5.0

I was extremely please with every aspect of my storage unit rental. I highly recommend this storage location!

Rating:

4.0

The GM was extremely helpful when I had a question and reached out within a business day. All the staff I interacted with were friendly and forthcoming.

Rating:

5.0

Everyone was super nice and helpful!!

Rating:

5.0

Awesome staff and facility! We will be back next spring!! Thanks!

Rating:

5.0

Love that these individuals go above & beyond for their customers

Rating:

4.0

There was water accumulation in front of the UNIT which made it difficult to load . Other than that that was fine

Rating:

5.0

Reserving a unit was easy to do online. I went into the facility on move in day and the representative that helped me was friendly and ran through everything related to access. I really like this location and would highly recommend. Even when they were slammed on what has to be one of the busiest days, college move-in, the staff was wonderful to work with. Move out was also easy to do online.

Rating:

3.0

I made my reservation at the West Lafayette location in January 2023 for a unit in July. I called the location the day before to confirm my unit and was told that specific units aren't assigned until paperwork in completed upon arrival but that they had units. When we arrived (after driving to 2 hours!) I was told that the system over reserved and they did NOT have our unit (note that I made my reservation 6 months earlier) the guy told me they did have some units but could not give me one since they had reservations on them???!! WHAT??!! The guy was very rude and dismissive and only called the Lafayette location to see if they had any units. Thankfully they did and we ended up there. They staff there was helpful, friendly and professional (in stark contrast to the other guy) The cost of the unit was almost twice the rate of the other location but it is climate controlled so I get it. I called U-Haul to complain about the situation at the West Lafayette location and was told that reservations mean nothing and units are sold on a first-come-first serve basis. WHAT??!! Why take reservations if they mean nothing and why not tell people this?? The agent said she couldn't do anything compensate for the trouble I had but emailed the manager of that location to report the issue and asked him to contact me. I have never heard from him. My rating have been Poor were it not for the positive experience I had at the Lafayette location. Overall my opinion of U-Haul has been negatively impacted by this experience and I will think twice before using your services again and will NEVER recommend the West Lafayette location.

Rating:

4.0

The only issue is closing time of 8 pm is too early. It should be open till 10 or 11pm. And the space assigned to us was too far from entrance. Entrance from the other side should have been kept open.

Rating:

4.0

It took me forever to find my storage unit. I wish that there was a map during my check in process that would have helped. Instead, I wasted countless time walking around trying to find it. The arming and disarming process is not clear . And still is not clear to me. Otherwise the facility is clean. Staff helpful.

Rating:

5.0

Excellent Customer Experience Will Return in the future 💯💪👍🇺🇸

Rating:

3.0

It took over 30 minutes to be waited on. There was no one at the desk. When we finally got help they sent us to our unit and we had to wait another half hour before some came to help remove a lock that they put on by mistake.

Rating:

5.0

Everyone was very helpful and polite. The facilities were clean every time I went to the storage unit. The process is super easy and I did it online.

Rating:

5.0

They were very helpful. We arrived during very heavy rain. The friendly employee helped arrange to get us a rental unit close to the front of the entrance and with access to the covered garage area. He explained everything very clearly..

Rating:

5.0

Very helpful and can get in and out of the storage unit easy,,,

Rating:

5.0

Works really good with ppl. And helpful too

Rating:

4.0

I thought your staff was very friendly helpful, and once we received the truck, it was great. The problem comes in with your call center that makes the reservations. I was told it would be no problem to arrive early and pick up truck, only to arrive and be told we couldn't get it, which cause problems with the rest of the day. The wait times in line both times we were there were long, too. If it were not for how clean the facility was and how friendly the staff was, I would have rated my experience much lower, but they improved the situation. Hopefully the problems will be addressed. I was told it was a common problem with the call center not checking reservations.

Rating:

5.0

The management and staff at the Lafayette location is excellent. Back in May the West Lafayette location canceled my reservation and their customer service was extremely poor. Luckily the Lafayette location was able to assist us with great service and accommodating our needs. We will use them again next summer.

Rating:

5.0

The person that checked us into the facility was kind and helpful!

Rating:

2.0

When I arrived to check into my unit that I have had reserved for at least two months, I was told that the unit was not available and that there were 5 other people who had reserved the same size on the waiting list ahead of me. What's the point of reserving a unit for a specific date if that unit will not be available on that date? This was very irresponsible on behalf of Uhaul and could have put us in a bind, but luckily there was a different sized unit available that we were able to get. Then, there was trouble with trying to disable the security for my unit. This resulted in extra time trying to figure it out, and the alarm went off on us when we first entered. I don't believe any of this was the fault of the employee, who was trying his best to get things figured out for us. However, the whole experience was very negative and left me disappointed in Uhaul. If I reserve a unit for a date and it's confirmed, that unit should be available to me.

Rating:

3.0

The lady had an attitude. I asked her to show me where the thing was to slide my card she wouldn't walk me to it. She could clearly tell I was confused about it. After I told her I was confused she got an attitude about telling me how to do it. I still left confused

Rating:

2.0

After using storage and closing out contract yhe customer should be given a pro rata refund for days not used during the 30 day rental period.

Rating:

5.0

Staff were very professional and explained everything excellent. Nice to have someone that knows their job.

Rating:

5.0

Good storage facility. Experienced no issues

Rating:

2.0

We paid for a lock from your store. In the process of making multiple trips yesterday moving things into our storage unit, we lost the key to our lock. The employees told us there was only one guy to call to get our lock off and he doesn’t work on the weekends. Truly unbelievable that there’s no one available on a Saturday to help someone who’s locked out of their unit. Extremely frustrating.

Rating:

5.0

Love this company best ever

Rating:

4.0

Thank you

Rating:

5.0

The guys were so nice and helped me unhook the trailer from my truck

Rating:

5.0

They went above and beyond to help me! We came to an agreement that was very helpful for me. To keep my things when I lost my job! and my socially security was in limbo. One less thing I had to worry about and I so appreciate a business like this. For once it wasn't about ALL THEM AND MONEY IT WAS ABOUT ME THE CUSTOMER AND GIW CAN WE MAKE IT EASY AND CONVENIENT FOR THUS LADY. IM SO THANKFUL AND Blessed TO THEM ALL AT 26 AND CREASY UHAUL. KUDOS RO A GREAT BUSINESS

Rating:

5.0

Staff is always friendly and helpful.

Rating:

5.0

This storage situation worked well and was very conveniten with theability to turn in my trailer. Loved the first month free. It helped compensate for other moving expenses.

Rating:

5.0

Overall a great experience! I was able to make my reservations online and when I got there it took about 10 minutes to get the truck and the storage unit. Everything you could need is there. I would highly recommend!

Rating:

5.0

Excellent Service from start to end. Thank you.

Rating:

3.0

You should tell people that the 50 miles that we prepaid don’t count for in town use. You still have to pump gas and they will still take the “mileage” charge. So you pay ONCE for their prepaid “50mi” and a SECOND CHARGE: to pump gas in the vehicle EVEN-THOUGH ITS BEEN PREPAID. And if you don’t there is THIRD CHARGE OF $15 if you don’t pump gas. LIKE WTF WE PAY DOUBLE FOR GAS. It’s a rip off honestly either precharge and leave it at that or have them pump gas in the vehicle and not double charge people. I would NOT recommend renting a vehicle from this company if that second charge is a norm!

Rating:

5.0

It was difficult to find climate controlled storage near our home. We were so glad to find what we needed even though it was 35 miles from our new home building site. The staff were exceptional and the facility was very clean. We were so thankful for the moving carts that were provided. It was an excellent facility for storage of our household furniture and clothing.

Rating:

4.0

Easy access Safe and convenient Helpful staff

Rating:

4.0

Would have given it 5 stars but when we moved out we were 3 days into the next billing cycle and are being charged the full month which is completely insane. I could see prorating it for those 3 days but the whole Month!!!

Rating:

5.0

Every staff member we dealt with was courteous, knowledgeable and friendly. We highly recommend this storage facility.

Rating:

5.0

knowledgeable staff completed transaction quickly helpful and friend;y

Rating:

1.0

While when I got storage their policy pro rated any amount you had if you didn't.need the storage. They then updated their policy where your fraud of money. Every place pro rates. They also try to make.you fill there trucks up more then what they are at. The trucks breaks are crap and is going to get someone killed.

Rating:

4.0

Great customer service

Rating:

1.0

Very bad experience. The Management in Lafayette are dishonest. I will never use u hall again for anything!

Rating:

5.0

Very easy and quick to rent storage space. Completed process in just a few minutes. Staff was helpful and knowledgeable. Showed me how to enter the facility. Overall good experience

Rating:

4.0

Ismael Caraballo IIl was a great help and very professional.

Rating:

5.0

Truck was a rough ride from Ohio needed service was hard to keep on the road but lafayette indiana location was the best ever and so was storage! Amazing place and staff!

Rating:

5.0

Easy process, friendly folks. Had to stand in line a bit, but it was a busy Saturday. Trucks worked fine, storage unit process easy. Nice business site.

Rating:

5.0

Thank yiu!,

Rating:

5.0

Quintin was a great help! Fantastic service!

Rating:

5.0

None

Rating:

4.0

The service was great and fast. When we open our unit door it sets off the alarm on the unit next to ours. Was told this is a know issue and hope it can be resolved soon.

Rating:

5.0

Everything was great and super easy.

Rating:

5.0

I want give a shout out to Ismael Caraballo III for all his efforts of going the extra mile to make sure we were taken care of as customers. He provided the highest quality of customer service I’ve have in a long time. The storage facility was one of the nicest and cleanest I’ve seen. And I’ve moved 13 times in 10 years. He went above and beyond to find what we needed to rent, by locating it at another location for us. Our move went extremely well and stress free all because of his help. THANK YOU Ismael Caraballo III for an outstanding job! ⭐️⭐️⭐️⭐️⭐️ Best, Karen D

Rating:

5.0

Great service. Would use again in the future if I was ever back in the area

Rating:

5.0

I was pleasantly surprised by how clean and organized the storage was. The carts saved me and my back!

Rating:

3.0

I didn’t move out in this date I moved out a month prior. I should not be charged

Rating:

2.0

Madison was rude an acted very unprofessional

Rating:

1.0

Had a reservation for 2/14 and was told the cash drawer would not open. Cops were called because we then were not able to move in time. Next morning when they were able to get drawer open, they didn’t reschedule reservation that was not honored and only put in we were using it for some hours. Was charged for 2 days when it should have been free in my opinion. Terrible experience.

Rating:

5.0

Josh Ishmael Trent Excellent excellent excellent!!!!!!!

Rating:

4.0

I Appreciate their Help with my unit changing to a new one the Staff was great and Trent helped me

Rating:

5.0

Because of the construction at our uhaul location, we had to move one of our two units to another unit. Besides the inconvenience of having to be present to lock and unlock the unit, the process was quite painless. The movers remained in communication with me and took pictures after they were done. They were very courteous! My only complaint overall would be the lack of lighting. It’s sufficient enough to see, but it was a challenge to see items when you’re looking for something stacked at the bottom of a pile in a unit. I had to use my cell phone flashlight. A light for each unit is probably overkill, but having lights more appropriately placed would be helpful.

Rating:

5.0

The staff was so friendly, helpful and took such good care of my daughter and I! I was so easy to park the 26 ft U-Haul truck to unload and to move our belongings to the storage unit!

Rating:

3.0

Wasn’t fully informed about the process of coming and going especially after hours. Paid an additional fee to access my things after hours, but could only use a small door, was unable to remove large items , had to wait normal business hour. Defeats the purpose and a waste of money

Rating:

5.0

All who I came in contact with at the Lafayette store were ALWAYS helpful, polite and professional from the top to the bottom. Other businesses could learn from your employee training procedures. Customer service at its best

Rating:

5.0

The staff member I worked with was a huge help. I needed to upgrade to a larger unit before moving in and he did that with no issues. Walked me through everything including the security system, which I would not have figured out on my own. He even helped me get some of my larger furniture out of the truck and onto a dolly, which he did not have to do but it was a huge help. He went above and beyond. Storage units are everywhere but his service is why I would suggest this location.

Rating:

4.0

Found it a little odd that a rat trap was in my unit already, but I understand that's better than just having rats in there.

Rating:

5.0

Staff was very friendly and nice, move in as super easy and the sliding doors and carts available made everything super simple and efficient.

Rating:

5.0

The office, store, and storage area was very clean. I found my storage unit very quickly.

Rating:

3.0

Too expensive compared to others and few times card to get in wouldn't work and one time had a lock on my unit even though was current over a week almost 2 which was ridiculous had stuff on my truck ruined because couldn't get in unit after hers and was working so couldn't get fixed until taking time off to do so

Rating:

4.0

Minus the security panel issues the day we moved into storage, it was a very nice facility and Kathy was very helpful and friendly.

Rating:

5.0

Everything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.

Rating:

5.0

Good experience

Rating:

5.0

All of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as well

Rating:

5.0

The manger was very helpful

Rating:

5.0

Kathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.

Rating:

4.0

Your staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.

Rating:

3.0

Some of the workers at the place did not seem very interested in working or helping customers.

Rating:

1.0

Local u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. Ever

Rating:

5.0

Staff was always professional and polite when I visited. Thank you for all your help Lafayette branch.

Rating:

3.0

The extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.

Rating:

4.0

I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.

Rating:

1.0

Very dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.

Rating:

5.0

We've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Thank you.

Rating:

1.0

Way too expensive and the floor needs fixed it is very uneven and need better maintenance on the carts

Rating:

2.0

I left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!

Rating:

5.0

Awesome customer service.

Rating:

5.0