Location didn’t have my reserved truck size available upon arrival and I ended up getting a smaller truck then I needed and I was not offered any type of discount or recourse for the issue.
MATHEW DCustomer Reviews for U-Haul Moving & Storage of Lake Norman
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Andra McKoy, was at the facility during my visit at that 19116 Statesville Rd, Cornelius. My visit was extremely pleasant and very easy. He provided red carpet professional service, so much so it was simple to decide to do business at this facility on that day rather than wait which was my original intent. The cost of the service was very reasonable. At this time I have not found any moving and storage company more comparable. Thanks UHaul of Cornelius North Carolina.
RAFFALINA C | First ImpressionsCannot say enough about the staff! Every encounter I had as a whole from personnel to facility was worth the cost. Polite and helpful above par. Very relaxed and clean environment and tremendous hand clap to the manager as well. Gold and 5-star experience ⭐️⭐️⭐️⭐️⭐️
Thomasina S | Overall ExperienceCustomer service from Dre was awesome. He was polite, professional and very knowledgeable. He explained everything we needed to do and every part of the contract
Dennis BThe person that helped me was wonderful!
DONNA SI do not remember the name of the person that checked me in, however he was super friendly and efficient.
MICHAEL MThe guy working is so nice and helpful. Great employee!
CARRIE C | First ImpressionsEverything was perfect. The gentleman at the desk was very knowledgeable, friendly and explained everything regarding the truck and returns. Thank you.
MARI LI was told someone from U-Haul would give me a call. No one has called me yet. Reservations were wrong. I was charged extra for the storage building. The quote given to me by U-Haul was not correct. At this point, I will not use U-Haul again.
Donnie B | Overall ExperienceThe customer service was excellent! Very nice and friendly. I will definitely use them again in the future.
ANNE MThe agent made renting the truck so easy for us! This is our 3rd time renting a truck from them. Each time was a great experience and we will definitely rent from them again.
JANELLE SDra the manager and there's another girl whose name I can't remember, have always helped me when I needed it. I was dealing with a sick child and we had had times. So when I needed a little help with storage stuff, they really pulled through. Absolutely love these guys. Yes, it's just a storage unit. But the staff are really wonderful.
jonathan h | First ImpressionsQuick and easy pickup. Truck was waiting for me. One note it took me 200 miles and an accidental bump of a button to get my phone to play over the stereo—a quick tutorial would have been great.
ALAN BStaff very professional and accommodating. Give him 5 stars
JAMES T | First ImpressionsI would have given an excellent score but one of the light bulbs were completely gone from the unit. We missed the light.
Shonda H | Online Move InThe staff was exceptionally helpful and nice. I was having a very rough day and they helped make it as easy for me as they could
JASON CHorrible customer experience!!!!!!!!!!
EUSTACHE CWhen returning the truck. There’s no place to park. They should give you a gate code to get it off the road. Not much space between the location and road. Very disappointed
Kevin KI hereby acknowledge the excellent service provided by Elvin, Elvis and Dre, which identified that a blown fuse in my tow vehicle was the reason why the turn signal and brake lamps initially weren’t functional on the U-Haul trailer that I had reserved. While I was working on identifying and replacing this blown fuse, these gentlemen cooperated with my verbal requests to revise my trailer reservation for the date when the blown fuse was replaced. This saved me precious time, which allowed me to complete a 500 mile drive and honor my tight schedule for multiple appointments at my towing destination.
FRANCIS MUsually well lit but lately going at night it has been dark in the parking lot. I appreciate all the wonderful services that I received from UHaul. I had a few storage bins and uboxes before and will definitely return as a customer.
dedra d | Overall ExperienceGreat customer service. Easy transaction.
JENNIFER SClean,safe, absolutely no issues with my long term storage. Highly recommended!
Charlotte R | Overall ExperienceTraffic jams on I77 between Exits 36 to 28 during most of the day, hampered access to the storage unit. Developers around Charlotte NC are out of control
George W | Overall ExperienceOk
John WAll's perfect 💯
ORGE OGreat pick up. Customer service was kind and helpful. Would recommend.
Lindsey SGreat location and friendly staff
KIMBERLY B | Overall ExperienceHorrible experience! I originally had my reservation at 8am. I got a call the day before that they forgot to leave the key so I was told to go and pickup the van at 9am. I arrived at 9am to pickup the van and nobody was there and there was no van. I waited for an hour and they finally opened up the location. Let’s just say I got my van for 45 mins and had to return it because I ran out of time. I needed the van for 3 hours! I will never use UHaul services again and I expect a partial refund.
ANTHONY JClosed very early with a sign in the door that said sorry closed understaffed made it very difficult to return the truck during regular hours too!
PIERCE SInform customers when the location is going to be closed and self-pick up is the only option.
Thomas HVery helpful!
Collegeboxes AExcellent!
Collegeboxes Ahave better customer service!!!!! when i went to get my truck that I had a reservation for...you guys had it locked behind the gate and wasn't sending me any codes to get through..wasted an entire hour and a half from my pick up time calling customer services and was just on hold the hold time..before the guy who was working there at the time came out to see what was going on before he let me out...absolutely terrible!!!!!
Joshua VMy reservation was for 7 AM but I did not get a truck until 10am! I had to wait for dispatch to answer the phone, assign me the correct truck. Then the truck had check engine warning on the dashboard and a bald rear tire! Then 2 hours after my original reservation, around 9 AM, dispatch finally was able to assign me a safe truck. I was just about to leave when the manager showed up to work and argued with me that the truck I had was supposed to be for someone else! No apology nothing just rudeness. He said he reassigned me the original truck. The original truck that is unsafe with the check engine light and the bald tire! After I explained to him that I would not take that truck due to safety reasons, he took another 30 minutes and assigned me a different truck, but in the meantime, my belongings were already in the truck that the manager sneakingly unassigned from me and reassigned to another customer. While I was closing my personal vehicle, the other customer took off with the truck and with my belongings that were into truck, my house keys and glasses. I had to wait for the customer to return with my keys & glasses which was about 10 AM. I incurred 3 extra hours of moving labor costs totaling $300 due to U-Haul’s incompetency! I submitted a claim and asked for the rental fees to be waived. I felt it was the least that Uhaul could do. However, the manager refused to refund my rental charges or give me any other type of compensation, discount or coupon for my next rental or even a simple apology. Absolutely HORRIBLE customer service ALL AROUND! Get it together, Uhaul!
Mary GThe truck was clean but there were definitely issues. The side mirrors wouldn’t adjust, the seat was stuck and couldn’t be moved forward, and the sun visor on the driver’s side was stuck up to the headliner with double sided tape. It kept falling and wouldn’t stay up. There was an odor of smoke/weed when you turn on the AC.
Cindy MGreat customer service
jennifer bThe truck I had had a leak in the left front tire that I wasn’t aware of them before I left. I had to fill it with air. Then after driving the next morning, it was almost flat and it was 6:30am when I was leaving and I had to find a gas station to fill it up with air. I was lucky it wasn’t too flat, and I could drive it to the gas station. Otherwise the truck before and wonderfully, and was a pleasure to drive.
MARK SGreat team that went out of their way to make sure my experience was excellent! 5stars!
Ben MKarsyn is amazing
HIYUCE W | First ImpressionsAfter waiting for customer service lady to come to the service desk, the truck we booked was not available. The lady said she didn't know where the truck was, it was supposed to be there but I wasn't. We only could get a smaller truck and quality was poor. The sun visor hook to keep it in place was broken so it hung down in front of the drivers view. After making half of our stops the truck would not start and had to call for assistance. Man who was sent to help said battery was dead and he changed it (he was very quick and friendly).
BRANDI FAll the staff was professional & nice
KIM D | First ImpressionsI dont remember the agent’s name but he was great
Mike WThanks for everything. Great place to store your extra life things. You are a wonderful company. Again THANK YOU and I am forever grateful to you.
Anna M | Overall ExperienceCan give instructions to the driver on how to operate the vehicle for few minutes.
Venu GThe truck was really old and the headlights didn’t seem like they were working well. The right side was definitely way too dim. It got a little dangerous and even with our high beams on, we couldn’t really see. For the price I paid, I was expecting a nicer truck
Jessica WStaff was super helpful
Tim PIt took ten minutes to get the lock open to get the key in spite of using the proper code. When I returned the truck the app wouldn’t let me upload the photo of the mileage and gas tank. If it wasn’t for Lori who was working outside I would not have been able to return the truck. In spite of her best efforts it still took 20-30 minutes to get the truck returned.
Stephen MThe young lady working was very sweet and helped me get my lock switched to the correct location and highlighted the map for me and explained how to get to my unit. She wonderfully added others who can access my unit and was very kind. One of the most wonderful experiences with storage and moving I have experienced!
Catelyn R | First ImpressionsJewel was an exceptional.help. She helped the rental go smooth that started out very rocky.
JOSEPH SDay of move out staff couldn't have been more caring and friendly. Helped with my stress as my hired movers did not show. This facility is the absolute best. This was my second time storing here. It was long term and my belongings were in excellent shape. Availability of courtesy carts is great. Have and will continue to recommend!@
SUE B | Overall ExperienceBoth Dra and previously Jonathan were very helpful in securing the right storage solutions.
Michael F | First ImpressionsNo where to park rental after hours because of closed gate
Frances PFast friendly service
Martin WI had trouble getting into my (did not know the code) wine storage unit. I called UHaul. They connected me with Dra McKoy, he gave me the code and I was in my wine storage unit within minutes. Thank you Dra and thank you UHaul!
BRAD M | First ImpressionsOffice staff rude and never available. Had to go to another facility to close out account. Left because of the staffing.
Stephen H | Overall ExperienceStop telling people they cannot rent any vehicle unless they purchase the Safe Move Insurance or any other type. This location bullies customers into purchasing insurance before they will rent a vehicle. When asked they say it’s a new Uhaul policy, and that is not truthful.
James RSmall gated entrance made parking a hassle, gate caused issues. Opted for employee check-in on his recommendation and the truck wasn't checked in until the next morning, resulting in an extra day's charge to my account.
James RNothing. Everything was very professional, and respectful staff, price for rental totes was very reasonable and convenient! Thank you all respectfully! Karen Houston
karen hGreat help but the return location not so much never received a receipt for the rental and no one allowed me to check in in person 425 s marine Blvd
Jamie KTrailer lights had issues . Maybe have a second person to help . The phones and help customers while one is going the other stuff
Patrick KI rented a truck on a Friday to do a quick 3 hr move. After return the truck, we were rushed out and nothing was mentioned then I received the receipt with a $10 cleaning fee on it. Nothing was mentioned when we return, I feel this should be communicated and explained while I was still there. Rented many times but this had never happened. Not happy about it!!!
Cathy RJust continue to provide excellent customer service, and products needed for moving & storage.
JAMES BMorgan in the office is why I chose this location. She is kind, helpful and knowledgeable. She answered all of my questions and helped me find my truck out back. The truck was clean and in great shape.
MARGARET MFast Service.
Kevin BKeep doing what you are doing 😀😀😀
kelly JOvercharged
Brian GStaff was very friendly and hospitable.
STEPHEN B | First ImpressionsTruck was ready, attendant was friendly and helpful.
Danny OProfessional, engaging, and very helpful in determining what I needed.
JAMES B | First ImpressionsCustomer care person at the Cornelius counter didn’t explain things properly and charged me $20 dollars for not checking in via QR code. I dropped my keys on time but didn’t knew that we had to go web check in. Even though everything is being recorded , I was still charged $20. I called her and requested to consider as it was genuine mistake of not knowing that piece, but she didn’t care to bother about it and kept on saying it is in contract. Would really appreciate if i can get my $20 back.
Nafeeskhan PMorgan, the staff member was patiently helpful with making sure to answer all my questions. She confirmed and re-booked my reservation and gave me the opportunity to tour the unti to confirm that it was the size I needed. The facility was clean and well kept. Impressively there were enough carts available to move into the storage unit, even with the number of renters that were on sight at the same time that day. The 5am-10pm access hours are perfect and love the option of early access if needed. Overall, I was quite impressed with this U-Haul location.
Stephanie H | First ImpressionsI had the best customer service experience with them and would recommend them as well as use them again for myself. Thank you ladies for great service.
Andrea FWish office had earlier hours for early movers.
brenda b | Overall ExperienceNothing at this time.
ALLEN AExcellent Customer service
Alisa AVery well maintained and managed. I felt my storage was secure at all times and had easy access to it.
Gene K | Overall ExperienceThe store was closed when I arrived, due to a family emergency. There was not much customer parking. I was lucky to have the one parking space while using the truck.
Karen SGreat facility - would certainly recommend! Thank you for providing a property that allowed me to feel secure, about leaving my possessions in your trust!
anthony c | Overall ExperienceCode I was given wouldn’t open the gate and when I called the number on my rental form I could never get through to anyone. Communication needs improvement!
Neal NDra McCoy is AWESOME at what he does! He was very help kind & knowledgeable about his job, Not only that he was very sweet friendly & I had a small situation going on an had tear’s flowing down my face Dra took the time to comfort me with inspirational words & let me know that everything was going to be ok & not to worrY!! He has to work by himself for a moment but didn’t miss a beat & each customer was handled professionally & without a long wait. Thank you Dra for EVERYTHING GOD BLESS
Carla E | Overall ExperienceI enjoyed my time at this facility, the staff was polite and very helpful and very helpful. They greeted you with a smile and went above and beyond to see that your every needs were taken care of, if I was to ever need to store anything in that area, this is where I would come, thank you guys.
BOBBY F | Overall ExperienceYoung man that was there Friday morning 12/1/2023 which his name is escaping me Is the best worker and extremely pleasant .
Christina P | Overall ExperienceGreat customer service
carlos vAndra and her crew were very helpful throughout term there…All the best to them!
George B | Overall ExperienceI was well pleased
James W | Overall ExperienceYour advertisements and videos are very misleading. I watched a video of the unit size before hand showing people loading a mattress and such in the unit. When I got there I basically had a little cubby hole that we had to CLIMB up in. Luckily, we were able to fit what we had in the cubby and all is well at this time, but your corporate needs to do a much better job of being realistic with people. Everyone that I spoke to or delt with in person were exceptional employees.
Lisa H | First ImpressionsGreat service
Jeffrey L | Online Move InI appreciated that I didn’t have to give a 30 day notice to move out.
LORI J | Overall ExperienceThe employees of the uhaul storage were very knowledgeable and very helpful.. I would recommend this particular uhaul to everyone and had a great experience throughout the whole process.
ANDREW F | Overall ExperienceOffice staff was courteous and very helpful with our account needs.
Sarah G | Overall ExperienceOverall my experience with Uhaul has been a nightmare. From the moment I tried to pick up my truck to getting my storage unit. First truck was at different location than I confirmed the day before. Then I had no dolly for my move, though I reserved one. Then when I arrived at my storage place in NC, my unit was on 3rd floor instead of 1st floor. I had confirmed this day before also. Then although Eric at storage was helpful there was no dolly at the facility either. It took three times as long to unload truck into unit because of wrong location and lack of a dolly. This has been worst experience I have ever had with Uhaul on all transactions. If I can afford them next time, I most certainly will and I would not recommend them to my worst enemy.
Trudy B | First ImpressionsThanks for U-Haul, the facility maintained well with good equipment which is very helpful to move the packages & boxes.
rajeev m | Overall ExperienceThey're very helpful and friendly, the receptionist is all about U-haul's business and she does it with a smile. It was hot upon moving into my storage unit and she brought us water, would I recommend this site to others, yes I would.
Bobby F | First ImpressionsDra was pleasant and helped to get me checked in as quickly as possible after all the Uhaul systems went down. The other gentleman working on the grounds was helpful and gave us water & helped me with a few broken items.
Kiaya M | First ImpressionsAndre the GM was amazing, kind, and extremely professional. Hard to come by. Way to go, Andre!
Daniel S | Online Move InThe staff at the facility we’re just so on organized and not too friendly
AARON R | Overall ExperienceOffice permanently closed since now storage only.would be good to have someone on duty every day. Someone had tampered with my lock, could not open with key so had to get locksmith. Cost was very high but unit now empty and closed.
JUDY P | Overall ExperienceClean facility, easy access to units and loading/unloading. Pricing was reasonable
Richard V | Overall ExperienceNone. Thanks.
Timothy H | Online Move InExtremely helpful staff at this location
James W | Overall ExperienceThe facility was mostly clean except for in unit entrances at elevators other patrons left unwanted items behind and they were like trash never disposed of by staff. Yucky.
SHIELA C | Overall ExperienceI frequently had employees vehicles blocking access to my unit and the downspout was not on the ground and frequently spouting water into my unit.
Susan D | Overall ExperienceGreat service at a convenient location.
tung d | Overall ExperienceI have used the Cornelius, NC, location frequently during the past year. Everyone one is very pleasant to work with, and the overall rental experience for both storage and vehicles has been very easy.
MARY B | Overall ExperienceEverything was very pleasant and the young lady behind the desk was more than helpful. She was very friendly and accommodating.
dustin w | First ImpressionsThere was no light in my unit
donna r | Overall ExperienceI really appreciate the service and availability of the premises. Highly recommend the place!
Zoe B | Overall ExperienceReally good people
derrick c | Overall ExperienceThe gentleman that helped me was extremely helpful! He was very friendly, professional, knowledgeable and answered all of my questions. In todays world good customer service is hard to find and he was amazing nn
Dena J | First ImpressionsThere needs to be lighting in the storage units, or at least they need to be lit to some degree. It was extremely difficult moving everything by flashlight as the light fixture was too high to put in a bulb
Kaelyn A | Overall ExperienceMonica was very professional and courteous.
Mark H | First ImpressionsThe girl at the front desk was EXCELLENT!… very professional, friendly, and helpful! You are fortunate to have her as an employee.. Judy Verross
JUDY V | Overall ExperienceThanks for people person employees who are willing to understand you and assist in anyway possible and for taking the time to explain answers to questions that is comprehensible.
Auretta K | First ImpressionsThe storage unit showed no evidence of rodent infestation or roaches after 17yrs. Amazing.
CHRIS K | Overall ExperienceMy original order was for Mooresville,NC. I called your Customer Service to schedule the truck and the unit. When we arrived , we were told that the unit was equivalent to a file cabinet! I had asked for a “1” bedroom size. The girl was rude and matter of fact… we don’t have ANY size for you. She gave no additional information. I had to PULL information out of her as to what are my options? Where is another UHaul? What can I do with the items sitting outside on your truck? She finally called other places and I ended up in Cornelius which is the same location as my keeping the things at my HOUSE… Absolutely not where I needed to be. We left.. drove back towards home and finally got a unit.. Alit if time was wasted because the original lady did not reserve the correct SIZE. I had to use that unit because of dropping off the truck. Then, there was a major issue about leaving the truck there versus taking it BACK to Mooresville….another hour. My experience was a nightmare and I had to pay the mover $600 for 4 hours and he got angry that I didn’t have $700 cash.
JUDY V | First ImpressionsD004 had oil leaking from D003.
Yerbol P | Overall ExperienceThe facility was always clean, the elevator always worked and there were always big dollies available at the building entrance. Plus the staff was pleasant and helpful. We will definitely be back when we need storage.
MARGARET W | Overall ExperienceFront counter girl is nice and helpful.
tung d | First ImpressionsGreat all around experience! Thank you!!!
Freida A | Overall ExperienceMy storage was not available. Never received
Delzora B | Online Move InDidnt have vehicle --Had to uber for $52 to pick up...Online check out didnt work--Took 1 1/2 hours to check out--Noone ever answers phone Poor all around service---Willl never recomend or use Uhaul again
JOHN P | First ImpressionsVery safe and the team was professional Thanks
Ron Z | Overall ExperienceFriendly and helpful staff
William G | Overall ExperienceEverything was excellent at the facility
john m | Overall ExperienceShawn provided excellent customer service
William G | First ImpressionsThe staff needs more understanding
Corey B | First ImpressionsVery nice storage facility. Never any problems at all. Would definitely recommend!
Beverly K | Overall ExperienceHad storage since 2015 and when Covid hit my health decline and was unable to pay and they sold my unit
stephanie m | Overall ExperienceI would use the facilities again, very clean easy access, didn't have to worry about my belongings being safe and secure.
Roman K | Overall ExperienceThe staff was always friendly and very helpful!!
Shannon S | Overall ExperienceGreat customer service
Reta H | First ImpressionsNone
MICHAEL C | First ImpressionsHitting Bellamy is awesome
Miyah P | First ImpressionsNasty place , roaches , unit had dead animals in storage units. Management drinking on the job. Just completely disrespectful
Justin G | Overall ExperienceHaving moved from out of state, the customer service was so much appreciated.
Maggie W | Overall ExperienceAs a paying customer I was very disappointed to come in and find my storage space locked after I had already made my payment twice or at least I thought it was twice the first time whoever was processing the payment did not follow through I got a late notice and then I paid the amount due I went to my storage space a few days later and I was locked out I was very upset saying I had to come from another state to that facility to take care of my things maybe workers don't care in some instances but those are personal things that belong to other people memories special gifts and what have you some may think it might be a little much to feel violated when you have followed protocol I cannot access the things that belong to you it seems that probably a little communication between corporate and locals need to be encouraged over all other services with average
theresa i | Overall ExperienceUpon arrival to my unit…found a purple container that someone had put my items into. When I went to let the manager Julie know what was happening…she said my unit was not locked correctly. She then said that her nite crew should have noticed this & reported to her. Said she was …sorry. I noticed some boxes on top in my unit, near the next unit were open. There is enough of a space for someone to come through on top. She said there is nothing that can be done if someone wants to come into another’s unit from the top. Really??? She said that’s for AC/heat to come through & that’s the way it is. Why can a mesh screen if some sort not be installed to ensure safety for each unit???
SHARON S | First ImpressionsStaff were professional and friendly. Facility was clean and well lit. I always recommend U-Haul for storage or vehicle rental to family and friends. Security of personal belongings always provides a peace of mind and that is priceless. Thank you U-Haul!
MARY C | Overall ExperienceThanks again for your help
TED O | Overall ExperienceHelpful comments from the staff and good answers to my questions
anita c | First ImpressionsI was provided top notch service and the staff went above and beyond to accommodate my needs. Very professional and friendly. I will definitely be returning to this facility in the future and I will be recommending them to my friends as well.
SHONIA L | First ImpressionsMy check-in agent was great!
ANN A | First ImpressionsJulie and staff are amazing! Very clean and organized. Renting was made very easy and inviting,
Andrew V | First ImpressionsThe employee who helped me was so patient answering all my questions and very helpful. Not sure how to spell his name, but Sean and his co-worker were great!
lois v | First ImpressionsManager Julie and Shawn were professional, knowledgeable, friendly, and helpful with my storage needs.
MARY C | First ImpressionsEverything was great.
Peter F | Online Move InJulie and the whole team were accommodating and great to work with. I felt like neighbors were watching over our stuff
MARK P | Overall ExperienceAlways helpful and professional!
Randall L | First ImpressionsJulie and her Staff were excellent. They were helpful and courteous. The place was packed but they remained friendly and helpful. Excellent experience.
Micheal W | First ImpressionsEasy to reservation process. Great service by staff. They were respectful, kind, friendly, very informative and helpful.
Tracey P | First ImpressionsStaff at both facilities I visited were very professional and helpful. Excellent job!
Ron Z | First ImpressionsThe ENTIRE staff is ALWAYS so courteous, helpful and friendly!!! I have NEVER not been greeted w/ a smile!!! Even though this location is further than other options, we continue to come to this location because of the exceptional experiences we’ve had here! We wouldn’t trust going anywhere else!!!
Lucia V | First ImpressionsGreat staff, esp owner and clean. Top Drawer place.
William B | First ImpressionsIm not steve i dont know how this got sent to me
Steven S | Overall ExperienceI love the atmosphere and customer service is always wonderful
MONTE H | First ImpressionsJulie was absolutely amazing. She helped me find the perfect unit for all my belongings and showed me exactly where it was. She definitely deserves a raise for how much time and effort she puts into the job. She is definitely an A1 employee.
Amber L | First Impressionsjulie and her team had the unit ready and were very nice when we arrived.
Todd H | Online Move InThe experience was great and Julie was extremely helpful.
Mark L | First ImpressionsJulie LLoyd deserves a promotion and a pay raise. A huge pay raise! My personal experience as a long term multi-unit storage customer has been completely without issue and in a word, excellent, since she took over as mananger! She has always been eager to assist me with suggestions and/or solutions with regard to my storage needs. Additionally, I have rented rented U-Haul moving vans and trucks numerous times over the years and Julie has made certain that I had what I needed, when I needed it, without question! Many times when renting a truck, she has made a "preemptive" courtesy call with regards to my return time, to make sure that if I needed the truck for an additional day, it would be available to me. Most important to me though, is her kindness and eagerness to help in any situation. The phrase, "service with a smile", may well have been coined with Julie in mind, though that doesn't seem sufficient. "Excellence with a smile" better describes Julie and what she does because that is who she is! Thank you Julie! You've made a friend for life! Sincerely, Paul N Harper, Jr
PAUL H | Overall ExperienceMost friendly and best experience with any storage facility. The staff and manager did everything to help us in every way. I will go back there first when I need storage or rentals. Thank You!
Kenneth P | Overall ExperienceThe only location we have been using for storage and truck rental for over 8 years now. Staff always goes out of their way to meet your needs.
nickolas l | Overall ExperienceJulie was a pleasure to deal with. Thank you!
JOANNE M | Overall ExperienceAlways helpful staff- calls when they have a question about the rental
KEVIN E | Overall ExperienceJulie, and her entire staff, are helpful, friendly and welcoming. And the facility, including the office, property and storage unit is cleaner than anyone would expect! I have used several storage companies and this location is above and beyond the others!!
Leigh M | Overall ExperienceWould have given 5 stars but was charged a late fee because the individual who initially signed me in did not check my new info on my card and update it on my record. The rental charge was declined because the card had expired. I was unaware that my info had not been updated when I came in to request a unit. I was charged a late fee as a result.
NANCY S | Overall ExperienceMold on EVERYTHING. AND rodent activity inside of the storage. The is ALWAYS a piece of equipment that is parked just outside of that unit.. That limits you from driving up close to access the unit
LORRAINE S | Overall ExperienceThe people at Lake Norman UHaul are some of the most friendly people I have ever hade the pleasure or working with. And the facility is so clean. They even re-swept and wiped down the walls of my unit just before I started moving my items in!
Leigh M | First ImpressionsVery friendly and helpful staff. Best experience I have ever had with any U Haul facility.
Bruce L | First ImpressionsAll the staff are helpful and courteous, offering knowledgeable service in a friendly manner. When I requested a change in my initially assigned storage locker, they accommodated my request without hesitation. The facility was always found to be clean with proper COVID practices evident. I definitely recommend this U-Haul facility. If you are planning a self move, check them out before buying boxes & packing materials.
John D | Overall ExperienceJulia went out of her way to help me. She’s great.
William P | First ImpressionsCasey is a rock star!
Dara W | First ImpressionsGreat, helpful staff!
stefanie j | Overall ExperienceFriendly staff
CRAIG A | First ImpressionsNice people
Michael Q | Overall ExperienceThe staff here is amazing and Julie is awesome 👏🏽 Extremely clean and very accessible.
Cheryl B | Overall ExperienceExcellent experience renting a unit at this Uhaul location! Great employees that makes it an outstanding experience; very clean storage units and everyone was very friendly and helpful!!!
jaqulyne s | Overall ExperienceThe staff were friendly and professional and the information they provided me about the storage unit and truck rental was very helpful. Great overall experience!
Gary S | Overall ExperienceRay was very helpful and friendly to deal with. He made it very straightforward and easy to rent. I felt comfortable dealing with him and would recommend them to anyone.
Michael P | First ImpressionsJulie, Ray and the rest of the staff were extremely helpful!
James P | Overall ExperienceGreat staff! Very helpful and professional.
Ann E | First ImpressionsJulie went out her way to help me in every way. To me she went way beyond to help
Cheryl J | Overall ExperienceWe were very impressed with the professional manner the complex was handled and felt like part of your family. Thank you and I'm sure we will require your storage facility again!
Jane E | Overall ExperienceRay was a massive help and a blessing on a long day. I booked the wrong size and he quickly changed me to a new unit. Unit is clean and feels safe!
Lauren C | Online Move InVery attentave. Great customer service. The office has some one always there.
Edward K | First ImpressionsSean was extremely helpful, as was Julie when I asked to switch units for ease of backing in my boat. Both very professional and very nice to work with.
robert v | First ImpressionsI never had a problem
Erin W | Overall ExperienceHad constant issues w/ staff parking in front of our unit. Price was changed when mgmt changed w/ no warning & treated rudely & we could leave if we didn't like it. Door didn't close to the ground.
randy o | Overall ExperienceThey were GREAT!
Bonnie B | Overall ExperienceAll good, thank you.
robert l | Overall ExperienceGreat wine storage area. Very convenient and easy to access. Will recommend to others.
Doug J | Overall ExperienceParking at the entrance is tight. Everything else met expectations. Staff always helpful.
Ken J | Overall ExperienceThe entire staff are so friendly and knowledgeable. If I am ever in the need of a storage unit again, this will be the very first place I will go!
VICTORIA B | Overall ExperienceNone
Andrea A | Overall ExperienceI was only a short term tenant, but the staff at U-Haul Moving and Storage of Lake Norman were top notch. They were very friendly, helpful, and accommodating. I would highly recommend them.
Matthew K | Overall Experiencefriendly staff but... NO parking, so difficult to maneuver. narrow hallways, minimal carts for use, no lights in unit, light in hall not working, so had to use flashlight to find things in unit.
nicole l | Overall ExperienceExcellent facility. Would highly recommend to a friend.
Glenn J | Overall ExperienceGreat experience. All the staff I worked with at the Cornelius location were responsive and helpful. The rental truck was clean and reliable, and the storage unit I rented was convenient.
Matthew K | First ImpressionsStaff was really nice and accommodating.
Brandon D | First Impressionsrental and pickup of truck was fairly easy, but was next to impossible to get a hold of anyone, and took days to resolve a billing issue and countless time spent on hold. that is why the low score
nicole l | First ImpressionsCouldn’t have been happier with the service I received.
Kristin B | Overall ExperienceGreat customer service and pricing. Thank you!
RICARDO D | Overall Experienceloader price was 50.00 dollars, I agreed. when complete I paid 50 and a 20 dollar tip he was happy. Store staff wants another 30 dollars has harassed me with text and phone calls nonstop.
MARK C | Overall ExperienceThe facility is top notch. The staff is very helpful. I would recommend this facility to anyone that needs a storage facility and we will use them again if we need a storage facility.
Steven Z | Overall ExperienceWas very pleased of the kindness shown to my son, Alex, when he moved my contents out. Your actions were very much appreciated, as it was near the time you were closing. Thanks again. Ms Ramona Jordan
RAMONA J | Overall ExperienceI have used this facility many times over 20 years... Very reliable...ktw
Karl T | Overall ExperienceExcellent customer service. Julie, Brittany and Ray were professional, friendly and very helpful during our relocation process. Will certainly use this location if needed in the future.
Mary P | Overall ExperienceThanks very good attention
Aura R | Overall ExperienceA remodel of my local condo required a temporary move out of my stuff. You provided me with a “one stop shop” with a truck rental, storage space, and moving labor. I had a very positive experience.
Mark S | Overall ExperienceThe employee was courteous very helpful she took time to explain and showed me a few storage unit! She was very very helpful!!
Vernon T | First ImpressionsOffice staff was also extremely helpful and would go above and beyond to help our move less stressful
Adam L | Overall ExperienceNos recibieron muy bien y nos brindaron una Exente Atención Gracias.
Aura R | First ImpressionsEase of self move. Manager very helpful.
Jane E | First ImpressionsEveryone are very friendly and I will return to this location
Ruth E | Overall ExperienceWonderful staff has always been very helpful! Facility is well-maintained and secure. Thank you so much!
GLORIA D | Overall ExperienceThe whole crew was personable, nice, and laughed the whole time. They really seemed to enjoy what they were doing. The unit was clean except for a rat trap but that is understandable.
Dale R | First ImpressionsMelissa was an outstanding sales person and responder to my questions. Further, she facilitated check-in in a manner that was smooth, positive, and fun. Now, I am off to pack and move!
John G | First ImpressionsThe people who work here are always friendly and supportive. I've always been happy working with them. The place is kept clean and tidy.
JOANNE E | Overall ExperienceVery convenient. Always friendly staff and willing to help. Parking is a little tight, but people are in and out to make loading/unloading easy.
Jeff G | Overall ExperienceExcellent
Chirstoper C | Overall ExperienceGood people
Walter J | Overall ExperienceAmy and Julie very nice people.
Ruth E | ReservationEasy to enter and exit and at the same time extremely secure. Always clean and moving supplies are abundant. All employees were friendly & provided excellent service. Would return to this location!!!
JOHN P | Overall ExperienceMelissa Neal did everything she could to help us! (loaded truck, changed plans, hurricane on the way) She was fantastic! She went above and beyond and I'm grateful for her service. Well done!!!
Timothy M | ReservationMelissa, was very helpful on the phone.
Ruth E | ReservationI want to thank Melissa and staff for making a very frustrating day easier to deal with. They were so vey accomdating with resources and their knowledge of the process. We thank you very much! D
Danna R | Overall ExperienceStaff easy to work with. Employee Julie was especially helpful.
brenda b | ReservationMelissa and her staff are the best! One of the best customer Service's experience I ever had! They went well above and beyond to help me out returning my Ihaul truck and getting me situated into my s
Paul P | ReservationGreat customer service!
Ashley M | Overall ExperienceGreat people at this site!
Nancy S | Overall ExperienceQuality facility with a great staff.
WILL L | Overall ExperienceWe always use this store even though it is not closest to our home. The service is efficient and always friendly and helpful. You have a very good manger here! It's rare. Please reward her :-)
Kara R | Overall ExperienceExcellent experience
bill c | Overall ExperienceThe truck I used to move in had not been updated with workable wipers , as they were literally falling off as I took truck away . The young lady replaced them promptly though .
Brad M | Overall ExperienceClean and convenient
Eugine m | Overall Experience