Customer Reviews for U-Haul Moving & Storage of Lake Norman

Rating:

5.0

Andra McKoy, was at the facility during my visit at that 19116 Statesville Rd, Cornelius. My visit was extremely pleasant and very easy. He provided red carpet professional service, so much so it was simple to decide to do business at this facility on that day rather than wait which was my original intent. The cost of the service was very reasonable. At this time I have not found any moving and storage company more comparable. Thanks UHaul of Cornelius North Carolina.

Rating:

4.0

Cannot say enough about the staff! Every encounter I had as a whole from personnel to facility was worth the cost. Polite and helpful above par. Very relaxed and clean environment and tremendous hand clap to the manager as well. Gold and 5-star experience ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Customer service from Dre was awesome. He was polite, professional and very knowledgeable. He explained everything we needed to do and every part of the contract

Rating:

5.0

The person that helped me was wonderful!

Rating:

5.0

I do not remember the name of the person that checked me in, however he was super friendly and efficient.

Rating:

5.0

The guy working is so nice and helpful. Great employee!

Rating:

5.0

Everything was perfect. The gentleman at the desk was very knowledgeable, friendly and explained everything regarding the truck and returns. Thank you.

Rating:

1.0

I was told someone from U-Haul would give me a call. No one has called me yet. Reservations were wrong. I was charged extra for the storage building. The quote given to me by U-Haul was not correct. At this point, I will not use U-Haul again.

Rating:

5.0

The customer service was excellent! Very nice and friendly. I will definitely use them again in the future.

Rating:

5.0

The agent made renting the truck so easy for us! This is our 3rd time renting a truck from them. Each time was a great experience and we will definitely rent from them again.

Rating:

4.0

Dra the manager and there's another girl whose name I can't remember, have always helped me when I needed it. I was dealing with a sick child and we had had times. So when I needed a little help with storage stuff, they really pulled through. Absolutely love these guys. Yes, it's just a storage unit. But the staff are really wonderful.

Rating:

5.0

Quick and easy pickup. Truck was waiting for me. One note it took me 200 miles and an accidental bump of a button to get my phone to play over the stereo—a quick tutorial would have been great.

Rating:

5.0

Staff very professional and accommodating. Give him 5 stars

Rating:

4.0

I would have given an excellent score but one of the light bulbs were completely gone from the unit. We missed the light.

Rating:

5.0

The staff was exceptionally helpful and nice. I was having a very rough day and they helped make it as easy for me as they could

Rating:

1.0

Horrible customer experience!!!!!!!!!!

Rating:

3.0

When returning the truck. There’s no place to park. They should give you a gate code to get it off the road. Not much space between the location and road. Very disappointed

Rating:

5.0

I hereby acknowledge the excellent service provided by Elvin, Elvis and Dre, which identified that a blown fuse in my tow vehicle was the reason why the turn signal and brake lamps initially weren’t functional on the U-Haul trailer that I had reserved. While I was working on identifying and replacing this blown fuse, these gentlemen cooperated with my verbal requests to revise my trailer reservation for the date when the blown fuse was replaced. This saved me precious time, which allowed me to complete a 500 mile drive and honor my tight schedule for multiple appointments at my towing destination.

Rating:

5.0

Usually well lit but lately going at night it has been dark in the parking lot. I appreciate all the wonderful services that I received from UHaul. I had a few storage bins and uboxes before and will definitely return as a customer.

Rating:

5.0

Great customer service. Easy transaction.

Rating:

5.0

Clean,safe, absolutely no issues with my long term storage. Highly recommended!

Rating:

5.0

Traffic jams on I77 between Exits 36 to 28 during most of the day, hampered access to the storage unit. Developers around Charlotte NC are out of control

Rating:

4.0

Ok

Rating:

5.0

All's perfect 💯

Rating:

5.0

Great pick up. Customer service was kind and helpful. Would recommend.

Rating:

4.0

Great location and friendly staff

Rating:

1.0

Horrible experience! I originally had my reservation at 8am. I got a call the day before that they forgot to leave the key so I was told to go and pickup the van at 9am. I arrived at 9am to pickup the van and nobody was there and there was no van. I waited for an hour and they finally opened up the location. Let’s just say I got my van for 45 mins and had to return it because I ran out of time. I needed the van for 3 hours! I will never use UHaul services again and I expect a partial refund.

Rating:

1.0

Closed very early with a sign in the door that said sorry closed understaffed made it very difficult to return the truck during regular hours too!

Rating:

3.0

Inform customers when the location is going to be closed and self-pick up is the only option.

Rating:

5.0

Very helpful!

Rating:

5.0

Excellent!

Rating:

1.0

have better customer service!!!!! when i went to get my truck that I had a reservation for...you guys had it locked behind the gate and wasn't sending me any codes to get through..wasted an entire hour and a half from my pick up time calling customer services and was just on hold the hold time..before the guy who was working there at the time came out to see what was going on before he let me out...absolutely terrible!!!!!

Rating:

1.0

My reservation was for 7 AM but I did not get a truck until 10am! I had to wait for dispatch to answer the phone, assign me the correct truck. Then the truck had check engine warning on the dashboard and a bald rear tire! Then 2 hours after my original reservation, around 9 AM, dispatch finally was able to assign me a safe truck. I was just about to leave when the manager showed up to work and argued with me that the truck I had was supposed to be for someone else! No apology nothing just rudeness. He said he reassigned me the original truck. The original truck that is unsafe with the check engine light and the bald tire! After I explained to him that I would not take that truck due to safety reasons, he took another 30 minutes and assigned me a different truck, but in the meantime, my belongings were already in the truck that the manager sneakingly unassigned from me and reassigned to another customer. While I was closing my personal vehicle, the other customer took off with the truck and with my belongings that were into truck, my house keys and glasses. I had to wait for the customer to return with my keys & glasses which was about 10 AM. I incurred 3 extra hours of moving labor costs totaling $300 due to U-Haul’s incompetency! I submitted a claim and asked for the rental fees to be waived. I felt it was the least that Uhaul could do. However, the manager refused to refund my rental charges or give me any other type of compensation, discount or coupon for my next rental or even a simple apology. Absolutely HORRIBLE customer service ALL AROUND! Get it together, Uhaul!

Rating:

5.0

The truck was clean but there were definitely issues. The side mirrors wouldn’t adjust, the seat was stuck and couldn’t be moved forward, and the sun visor on the driver’s side was stuck up to the headliner with double sided tape. It kept falling and wouldn’t stay up. There was an odor of smoke/weed when you turn on the AC.

Rating:

5.0

Great customer service

Rating:

5.0

The truck I had had a leak in the left front tire that I wasn’t aware of them before I left. I had to fill it with air. Then after driving the next morning, it was almost flat and it was 6:30am when I was leaving and I had to find a gas station to fill it up with air. I was lucky it wasn’t too flat, and I could drive it to the gas station. Otherwise the truck before and wonderfully, and was a pleasure to drive.

Rating:

5.0

Great team that went out of their way to make sure my experience was excellent! 5stars!

Rating:

5.0

Karsyn is amazing

Rating:

2.0

After waiting for customer service lady to come to the service desk, the truck we booked was not available. The lady said she didn't know where the truck was, it was supposed to be there but I wasn't. We only could get a smaller truck and quality was poor. The sun visor hook to keep it in place was broken so it hung down in front of the drivers view. After making half of our stops the truck would not start and had to call for assistance. Man who was sent to help said battery was dead and he changed it (he was very quick and friendly).

Rating:

5.0

All the staff was professional & nice

Rating:

4.0

I dont remember the agent’s name but he was great

Rating:

5.0

Thanks for everything. Great place to store your extra life things. You are a wonderful company. Again THANK YOU and I am forever grateful to you.

Rating:

5.0

Can give instructions to the driver on how to operate the vehicle for few minutes.

Rating:

3.0

The truck was really old and the headlights didn’t seem like they were working well. The right side was definitely way too dim. It got a little dangerous and even with our high beams on, we couldn’t really see. For the price I paid, I was expecting a nicer truck

Rating:

5.0

Staff was super helpful

Rating:

1.0

It took ten minutes to get the lock open to get the key in spite of using the proper code. When I returned the truck the app wouldn’t let me upload the photo of the mileage and gas tank. If it wasn’t for Lori who was working outside I would not have been able to return the truck. In spite of her best efforts it still took 20-30 minutes to get the truck returned.

Rating:

5.0

The young lady working was very sweet and helped me get my lock switched to the correct location and highlighted the map for me and explained how to get to my unit. She wonderfully added others who can access my unit and was very kind. One of the most wonderful experiences with storage and moving I have experienced!

Rating:

4.0

Jewel was an exceptional.help. She helped the rental go smooth that started out very rocky.

Rating:

5.0

Day of move out staff couldn't have been more caring and friendly. Helped with my stress as my hired movers did not show. This facility is the absolute best. This was my second time storing here. It was long term and my belongings were in excellent shape. Availability of courtesy carts is great. Have and will continue to recommend!@

Rating:

5.0

Both Dra and previously Jonathan were very helpful in securing the right storage solutions.

Rating:

3.0

No where to park rental after hours because of closed gate

Rating:

4.0

Fast friendly service

Rating:

5.0

I had trouble getting into my (did not know the code) wine storage unit. I called UHaul. They connected me with Dra McKoy, he gave me the code and I was in my wine storage unit within minutes. Thank you Dra and thank you UHaul!

Rating:

1.0

Office staff rude and never available. Had to go to another facility to close out account. Left because of the staffing.

Rating:

1.0

Stop telling people they cannot rent any vehicle unless they purchase the Safe Move Insurance or any other type. This location bullies customers into purchasing insurance before they will rent a vehicle. When asked they say it’s a new Uhaul policy, and that is not truthful.

Rating:

2.0

Small gated entrance made parking a hassle, gate caused issues. Opted for employee check-in on his recommendation and the truck wasn't checked in until the next morning, resulting in an extra day's charge to my account.

Rating:

5.0

Nothing. Everything was very professional, and respectful staff, price for rental totes was very reasonable and convenient! Thank you all respectfully! Karen Houston

Rating:

5.0

Great help but the return location not so much never received a receipt for the rental and no one allowed me to check in in person 425 s marine Blvd

Rating:

5.0

Trailer lights had issues . Maybe have a second person to help . The phones and help customers while one is going the other stuff

Rating:

3.0

I rented a truck on a Friday to do a quick 3 hr move. After return the truck, we were rushed out and nothing was mentioned then I received the receipt with a $10 cleaning fee on it. Nothing was mentioned when we return, I feel this should be communicated and explained while I was still there. Rented many times but this had never happened. Not happy about it!!!

Rating:

5.0

Just continue to provide excellent customer service, and products needed for moving & storage.

Rating:

5.0

Morgan in the office is why I chose this location. She is kind, helpful and knowledgeable. She answered all of my questions and helped me find my truck out back. The truck was clean and in great shape.

Rating:

5.0

Fast Service.

Rating:

5.0

Keep doing what you are doing 😀😀😀

Rating:

2.0

Overcharged

Rating:

5.0

Staff was very friendly and hospitable.

Rating:

5.0

Truck was ready, attendant was friendly and helpful.

Rating:

5.0

Professional, engaging, and very helpful in determining what I needed.

Rating:

1.0

Customer care person at the Cornelius counter didn’t explain things properly and charged me $20 dollars for not checking in via QR code. I dropped my keys on time but didn’t knew that we had to go web check in. Even though everything is being recorded , I was still charged $20. I called her and requested to consider as it was genuine mistake of not knowing that piece, but she didn’t care to bother about it and kept on saying it is in contract. Would really appreciate if i can get my $20 back.

Rating:

5.0

Morgan, the staff member was patiently helpful with making sure to answer all my questions. She confirmed and re-booked my reservation and gave me the opportunity to tour the unti to confirm that it was the size I needed. The facility was clean and well kept. Impressively there were enough carts available to move into the storage unit, even with the number of renters that were on sight at the same time that day. The 5am-10pm access hours are perfect and love the option of early access if needed. Overall, I was quite impressed with this U-Haul location.

Rating:

5.0

I had the best customer service experience with them and would recommend them as well as use them again for myself. Thank you ladies for great service.

Rating:

4.0

Wish office had earlier hours for early movers.

Rating:

5.0

Nothing at this time.

Rating:

5.0

Excellent Customer service

Rating:

5.0

Very well maintained and managed. I felt my storage was secure at all times and had easy access to it.

Rating:

4.0

The store was closed when I arrived, due to a family emergency. There was not much customer parking. I was lucky to have the one parking space while using the truck.

Rating:

5.0

Great facility - would certainly recommend! Thank you for providing a property that allowed me to feel secure, about leaving my possessions in your trust!

Rating:

5.0

Code I was given wouldn’t open the gate and when I called the number on my rental form I could never get through to anyone. Communication needs improvement!

Rating:

5.0

Dra McCoy is AWESOME at what he does! He was very help kind & knowledgeable about his job, Not only that he was very sweet friendly & I had a small situation going on an had tear’s flowing down my face Dra took the time to comfort me with inspirational words & let me know that everything was going to be ok & not to worrY!! He has to work by himself for a moment but didn’t miss a beat & each customer was handled professionally & without a long wait. Thank you Dra for EVERYTHING GOD BLESS

Rating:

5.0

I enjoyed my time at this facility, the staff was polite and very helpful and very helpful. They greeted you with a smile and went above and beyond to see that your every needs were taken care of, if I was to ever need to store anything in that area, this is where I would come, thank you guys.

Rating:

5.0

Young man that was there Friday morning 12/1/2023 which his name is escaping me Is the best worker and extremely pleasant .

Rating:

5.0

Great customer service

Rating:

5.0

Andra and her crew were very helpful throughout term there…All the best to them!

Rating:

5.0

I was well pleased

Rating:

4.0

Your advertisements and videos are very misleading. I watched a video of the unit size before hand showing people loading a mattress and such in the unit. When I got there I basically had a little cubby hole that we had to CLIMB up in. Luckily, we were able to fit what we had in the cubby and all is well at this time, but your corporate needs to do a much better job of being realistic with people. Everyone that I spoke to or delt with in person were exceptional employees.

Rating:

5.0

Great service

Rating:

5.0

I appreciated that I didn’t have to give a 30 day notice to move out.

Rating:

5.0

The employees of the uhaul storage were very knowledgeable and very helpful.. I would recommend this particular uhaul to everyone and had a great experience throughout the whole process.

Rating:

5.0

Office staff was courteous and very helpful with our account needs.

Rating:

2.0

Overall my experience with Uhaul has been a nightmare. From the moment I tried to pick up my truck to getting my storage unit. First truck was at different location than I confirmed the day before. Then I had no dolly for my move, though I reserved one. Then when I arrived at my storage place in NC, my unit was on 3rd floor instead of 1st floor. I had confirmed this day before also. Then although Eric at storage was helpful there was no dolly at the facility either. It took three times as long to unload truck into unit because of wrong location and lack of a dolly. This has been worst experience I have ever had with Uhaul on all transactions. If I can afford them next time, I most certainly will and I would not recommend them to my worst enemy.

Rating:

4.0

Thanks for U-Haul, the facility maintained well with good equipment which is very helpful to move the packages & boxes.

Rating:

5.0

They're very helpful and friendly, the receptionist is all about U-haul's business and she does it with a smile. It was hot upon moving into my storage unit and she brought us water, would I recommend this site to others, yes I would.

Rating:

5.0

Dra was pleasant and helped to get me checked in as quickly as possible after all the Uhaul systems went down. The other gentleman working on the grounds was helpful and gave us water & helped me with a few broken items.

Rating:

5.0

Andre the GM was amazing, kind, and extremely professional. Hard to come by. Way to go, Andre!

Rating:

3.0

The staff at the facility we’re just so on organized and not too friendly

Rating:

3.0

Office permanently closed since now storage only.would be good to have someone on duty every day. Someone had tampered with my lock, could not open with key so had to get locksmith. Cost was very high but unit now empty and closed.

Rating:

5.0

Clean facility, easy access to units and loading/unloading. Pricing was reasonable

Rating:

5.0

None. Thanks.

Rating:

5.0

Extremely helpful staff at this location

Rating:

4.0

The facility was mostly clean except for in unit entrances at elevators other patrons left unwanted items behind and they were like trash never disposed of by staff. Yucky.

Rating:

3.0

I frequently had employees vehicles blocking access to my unit and the downspout was not on the ground and frequently spouting water into my unit.

Rating:

5.0

Great service at a convenient location.

Rating:

5.0

I have used the Cornelius, NC, location frequently during the past year. Everyone one is very pleasant to work with, and the overall rental experience for both storage and vehicles has been very easy.

Rating:

5.0

Everything was very pleasant and the young lady behind the desk was more than helpful. She was very friendly and accommodating.

Rating:

3.0

There was no light in my unit

Rating:

5.0

I really appreciate the service and availability of the premises. Highly recommend the place!

Rating:

5.0

Really good people

Rating:

5.0

The gentleman that helped me was extremely helpful! He was very friendly, professional, knowledgeable and answered all of my questions. In todays world good customer service is hard to find and he was amazing nn

Rating:

3.0

There needs to be lighting in the storage units, or at least they need to be lit to some degree. It was extremely difficult moving everything by flashlight as the light fixture was too high to put in a bulb

Rating:

5.0

Monica was very professional and courteous.

Rating:

5.0

The girl at the front desk was EXCELLENT!… very professional, friendly, and helpful! You are fortunate to have her as an employee.. Judy Verross

Rating:

5.0

Thanks for people person employees who are willing to understand you and assist in anyway possible and for taking the time to explain answers to questions that is comprehensible.

Rating:

5.0

The storage unit showed no evidence of rodent infestation or roaches after 17yrs. Amazing.

Rating:

2.0

My original order was for Mooresville,NC. I called your Customer Service to schedule the truck and the unit. When we arrived , we were told that the unit was equivalent to a file cabinet! I had asked for a “1” bedroom size. The girl was rude and matter of fact… we don’t have ANY size for you. She gave no additional information. I had to PULL information out of her as to what are my options? Where is another UHaul? What can I do with the items sitting outside on your truck? She finally called other places and I ended up in Cornelius which is the same location as my keeping the things at my HOUSE… Absolutely not where I needed to be. We left.. drove back towards home and finally got a unit.. Alit if time was wasted because the original lady did not reserve the correct SIZE. I had to use that unit because of dropping off the truck. Then, there was a major issue about leaving the truck there versus taking it BACK to Mooresville….another hour. My experience was a nightmare and I had to pay the mover $600 for 4 hours and he got angry that I didn’t have $700 cash.

Rating:

5.0

D004 had oil leaking from D003.

Rating:

5.0

The facility was always clean, the elevator always worked and there were always big dollies available at the building entrance. Plus the staff was pleasant and helpful. We will definitely be back when we need storage.

Rating:

5.0

Front counter girl is nice and helpful.

Rating:

5.0

Great all around experience! Thank you!!!

Rating:

1.0

My storage was not available. Never received

Rating:

1.0

Didnt have vehicle --Had to uber for $52 to pick up...Online check out didnt work--Took 1 1/2 hours to check out--Noone ever answers phone Poor all around service---Willl never recomend or use Uhaul again

Rating:

5.0

Very safe and the team was professional Thanks

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

Everything was excellent at the facility

Rating:

5.0

Shawn provided excellent customer service

Rating:

5.0

The staff needs more understanding

Rating:

5.0

Very nice storage facility. Never any problems at all. Would definitely recommend!

Rating:

2.0

Had storage since 2015 and when Covid hit my health decline and was unable to pay and they sold my unit

Rating:

5.0

I would use the facilities again, very clean easy access, didn't have to worry about my belongings being safe and secure.

Rating:

5.0

The staff was always friendly and very helpful!!

Rating:

5.0

Great customer service

Rating:

5.0

None

Rating:

5.0

Hitting Bellamy is awesome

Rating:

1.0

Nasty place , roaches , unit had dead animals in storage units. Management drinking on the job. Just completely disrespectful

Rating:

5.0

Having moved from out of state, the customer service was so much appreciated.

Rating:

3.0

As a paying customer I was very disappointed to come in and find my storage space locked after I had already made my payment twice or at least I thought it was twice the first time whoever was processing the payment did not follow through I got a late notice and then I paid the amount due I went to my storage space a few days later and I was locked out I was very upset saying I had to come from another state to that facility to take care of my things maybe workers don't care in some instances but those are personal things that belong to other people memories special gifts and what have you some may think it might be a little much to feel violated when you have followed protocol I cannot access the things that belong to you it seems that probably a little communication between corporate and locals need to be encouraged over all other services with average

Rating:

2.0

Upon arrival to my unit…found a purple container that someone had put my items into. When I went to let the manager Julie know what was happening…she said my unit was not locked correctly. She then said that her nite crew should have noticed this & reported to her. Said she was …sorry. I noticed some boxes on top in my unit, near the next unit were open. There is enough of a space for someone to come through on top. She said there is nothing that can be done if someone wants to come into another’s unit from the top. Really??? She said that’s for AC/heat to come through & that’s the way it is. Why can a mesh screen if some sort not be installed to ensure safety for each unit???

Rating:

5.0

Staff were professional and friendly. Facility was clean and well lit. I always recommend U-Haul for storage or vehicle rental to family and friends. Security of personal belongings always provides a peace of mind and that is priceless. Thank you U-Haul!

Rating:

5.0

Thanks again for your help

Rating:

5.0

Helpful comments from the staff and good answers to my questions

Rating:

5.0

I was provided top notch service and the staff went above and beyond to accommodate my needs. Very professional and friendly. I will definitely be returning to this facility in the future and I will be recommending them to my friends as well.

Rating:

5.0

My check-in agent was great!

Rating:

5.0

Julie and staff are amazing! Very clean and organized. Renting was made very easy and inviting,

Rating:

5.0

The employee who helped me was so patient answering all my questions and very helpful. Not sure how to spell his name, but Sean and his co-worker were great!

Rating:

5.0

Manager Julie and Shawn were professional, knowledgeable, friendly, and helpful with my storage needs.

Rating:

5.0

Everything was great.

Rating:

5.0

Julie and the whole team were accommodating and great to work with. I felt like neighbors were watching over our stuff

Rating:

5.0

Always helpful and professional!

Rating:

5.0

Julie and her Staff were excellent. They were helpful and courteous. The place was packed but they remained friendly and helpful. Excellent experience.

Rating:

5.0

Easy to reservation process. Great service by staff. They were respectful, kind, friendly, very informative and helpful.

Rating:

5.0

Staff at both facilities I visited were very professional and helpful. Excellent job!

Rating:

5.0

The ENTIRE staff is ALWAYS so courteous, helpful and friendly!!! I have NEVER not been greeted w/ a smile!!! Even though this location is further than other options, we continue to come to this location because of the exceptional experiences we’ve had here! We wouldn’t trust going anywhere else!!!

Rating:

5.0

Great staff, esp owner and clean. Top Drawer place.

Rating:

3.0

Im not steve i dont know how this got sent to me

Rating:

5.0

I love the atmosphere and customer service is always wonderful

Rating:

5.0

Julie was absolutely amazing. She helped me find the perfect unit for all my belongings and showed me exactly where it was. She definitely deserves a raise for how much time and effort she puts into the job. She is definitely an A1 employee.

Rating:

4.0

julie and her team had the unit ready and were very nice when we arrived.

Rating:

5.0

The experience was great and Julie was extremely helpful.

Rating:

5.0

Julie LLoyd deserves a promotion and a pay raise. A huge pay raise! My personal experience as a long term multi-unit storage customer has been completely without issue and in a word, excellent, since she took over as mananger! She has always been eager to assist me with suggestions and/or solutions with regard to my storage needs. Additionally, I have rented rented U-Haul moving vans and trucks numerous times over the years and Julie has made certain that I had what I needed, when I needed it, without question! Many times when renting a truck, she has made a "preemptive" courtesy call with regards to my return time, to make sure that if I needed the truck for an additional day, it would be available to me. Most important to me though, is her kindness and eagerness to help in any situation. The phrase, "service with a smile", may well have been coined with Julie in mind, though that doesn't seem sufficient. "Excellence with a smile" better describes Julie and what she does because that is who she is! Thank you Julie! You've made a friend for life! Sincerely, Paul N Harper, Jr

Rating:

5.0

Most friendly and best experience with any storage facility. The staff and manager did everything to help us in every way. I will go back there first when I need storage or rentals. Thank You!

Rating:

5.0

The only location we have been using for storage and truck rental for over 8 years now. Staff always goes out of their way to meet your needs.

Rating:

5.0

Julie was a pleasure to deal with. Thank you!

Rating:

5.0

Always helpful staff- calls when they have a question about the rental

Rating:

5.0

Julie, and her entire staff, are helpful, friendly and welcoming. And the facility, including the office, property and storage unit is cleaner than anyone would expect! I have used several storage companies and this location is above and beyond the others!!

Rating:

4.0

Would have given 5 stars but was charged a late fee because the individual who initially signed me in did not check my new info on my card and update it on my record. The rental charge was declined because the card had expired. I was unaware that my info had not been updated when I came in to request a unit. I was charged a late fee as a result.

Rating:

1.0

Mold on EVERYTHING. AND rodent activity inside of the storage. The is ALWAYS a piece of equipment that is parked just outside of that unit.. That limits you from driving up close to access the unit

Rating:

5.0

The people at Lake Norman UHaul are some of the most friendly people I have ever hade the pleasure or working with. And the facility is so clean. They even re-swept and wiped down the walls of my unit just before I started moving my items in!

Rating:

5.0

Very friendly and helpful staff. Best experience I have ever had with any U Haul facility.

Rating:

5.0

All the staff are helpful and courteous, offering knowledgeable service in a friendly manner. When I requested a change in my initially assigned storage locker, they accommodated my request without hesitation. The facility was always found to be clean with proper COVID practices evident. I definitely recommend this U-Haul facility. If you are planning a self move, check them out before buying boxes & packing materials.

Rating:

5.0

Julia went out of her way to help me. She’s great.

Rating:

5.0

Casey is a rock star!

Rating:

5.0

Great, helpful staff!

Rating:

5.0

Friendly staff

Rating:

5.0

Nice people

Rating:

5.0

The staff here is amazing and Julie is awesome 👏🏽 Extremely clean and very accessible.

Rating:

5.0

Excellent experience renting a unit at this Uhaul location! Great employees that makes it an outstanding experience; very clean storage units and everyone was very friendly and helpful!!!

Rating:

5.0

The staff were friendly and professional and the information they provided me about the storage unit and truck rental was very helpful. Great overall experience!

Rating:

5.0

Ray was very helpful and friendly to deal with. He made it very straightforward and easy to rent. I felt comfortable dealing with him and would recommend them to anyone.

Rating:

5.0

Julie, Ray and the rest of the staff were extremely helpful!

Rating:

5.0

Great staff! Very helpful and professional.

Rating:

5.0

Julie went out her way to help me in every way. To me she went way beyond to help

Rating:

5.0

We were very impressed with the professional manner the complex was handled and felt like part of your family. Thank you and I'm sure we will require your storage facility again!

Rating:

5.0

Ray was a massive help and a blessing on a long day. I booked the wrong size and he quickly changed me to a new unit. Unit is clean and feels safe!

Rating:

5.0

Very attentave. Great customer service. The office has some one always there.

Rating:

1.0

Sean was extremely helpful, as was Julie when I asked to switch units for ease of backing in my boat. Both very professional and very nice to work with.

Rating:

5.0

I never had a problem

Rating:

2.0

Had constant issues w/ staff parking in front of our unit. Price was changed when mgmt changed w/ no warning & treated rudely & we could leave if we didn't like it. Door didn't close to the ground.

Rating:

5.0

They were GREAT!

Rating:

5.0

All good, thank you.

Rating:

5.0

Great wine storage area. Very convenient and easy to access. Will recommend to others.

Rating:

4.0

Parking at the entrance is tight. Everything else met expectations. Staff always helpful.

Rating:

5.0

The entire staff are so friendly and knowledgeable. If I am ever in the need of a storage unit again, this will be the very first place I will go!

Rating:

5.0

None

Rating:

5.0

I was only a short term tenant, but the staff at U-Haul Moving and Storage of Lake Norman were top notch. They were very friendly, helpful, and accommodating. I would highly recommend them.

Rating:

2.0

friendly staff but... NO parking, so difficult to maneuver. narrow hallways, minimal carts for use, no lights in unit, light in hall not working, so had to use flashlight to find things in unit.

Rating:

5.0

Excellent facility. Would highly recommend to a friend.

Rating:

5.0

Great experience. All the staff I worked with at the Cornelius location were responsive and helpful. The rental truck was clean and reliable, and the storage unit I rented was convenient.

Rating:

5.0

Staff was really nice and accommodating.

Rating:

2.0

rental and pickup of truck was fairly easy, but was next to impossible to get a hold of anyone, and took days to resolve a billing issue and countless time spent on hold. that is why the low score

Rating:

5.0

Couldn’t have been happier with the service I received.

Rating:

5.0

Great customer service and pricing. Thank you!

Rating:

2.0

loader price was 50.00 dollars, I agreed. when complete I paid 50 and a 20 dollar tip he was happy. Store staff wants another 30 dollars has harassed me with text and phone calls nonstop.

Rating:

5.0

The facility is top notch. The staff is very helpful. I would recommend this facility to anyone that needs a storage facility and we will use them again if we need a storage facility.

Rating:

4.0

Was very pleased of the kindness shown to my son, Alex, when he moved my contents out. Your actions were very much appreciated, as it was near the time you were closing. Thanks again. Ms Ramona Jordan

Rating:

4.0

I have used this facility many times over 20 years... Very reliable...ktw

Rating:

5.0

Excellent customer service. Julie, Brittany and Ray were professional, friendly and very helpful during our relocation process. Will certainly use this location if needed in the future.

Rating:

5.0

Thanks very good attention

Rating:

5.0

A remodel of my local condo required a temporary move out of my stuff. You provided me with a “one stop shop” with a truck rental, storage space, and moving labor. I had a very positive experience.

Rating:

5.0

The employee was courteous very helpful she took time to explain and showed me a few storage unit! She was very very helpful!!

Rating:

5.0

Office staff was also extremely helpful and would go above and beyond to help our move less stressful

Rating:

5.0

Nos recibieron muy bien y nos brindaron una Exente Atención Gracias.

Rating:

5.0

Ease of self move. Manager very helpful.

Rating:

5.0

Everyone are very friendly and I will return to this location

Rating:

5.0

Wonderful staff has always been very helpful! Facility is well-maintained and secure. Thank you so much!

Rating:

5.0

The whole crew was personable, nice, and laughed the whole time. They really seemed to enjoy what they were doing. The unit was clean except for a rat trap but that is understandable.

Rating:

5.0

Melissa was an outstanding sales person and responder to my questions. Further, she facilitated check-in in a manner that was smooth, positive, and fun. Now, I am off to pack and move!

Rating:

5.0

The people who work here are always friendly and supportive. I've always been happy working with them. The place is kept clean and tidy.

Rating:

5.0

Very convenient. Always friendly staff and willing to help. Parking is a little tight, but people are in and out to make loading/unloading easy.

Rating:

5.0

Excellent

Rating:

5.0

Good people

Rating:

5.0

Amy and Julie very nice people.

Rating:

5.0

Easy to enter and exit and at the same time extremely secure. Always clean and moving supplies are abundant. All employees were friendly & provided excellent service. Would return to this location!!!

Rating:

5.0