I have rented many times from Lake in the hills and all the employees are pleasant. The place is clean and very convenient.
Brian QCustomer Reviews for U-Haul Moving & Storage of Lake in the Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Eli & Jason at the Randall Rd location in Lake of the HIlls were AWESOME, they took really good care of me. Can't say anything good about the CSR's at your 800 number because they don't listen to what I'm saying & then interrupted me several times while I was speaking. WORST OF ALL, I dropped off the auto-transport trailer at the 3517 Bienville Blvd, Ocean Springs, MS location YESTERDAY. I am disabled, I unloaded the vehicle by myself at my home. Pulling & pushing the ramps really did a number on my back, plus was worn out from being on the road all day. When I got to the Ocean Springs facility, your agent came out & disconnected the auto-transport from my RV. He then said he would e-mail the receipt to me. I was fine with that because I was in pain & wanted to get back home. Well, LESSON LEARNED - the dude never sent an e-mail, IN FACT, HE DIDN'T EVEN CHECK IN THE EQUIPMENT!!! SO I HAD TO GO BACK TO THE OCEAN SPRINGS LOCATION THIS MORNING, 11/13/25, TO HAVE ANOTHER AGENT CHECK IN THE EQUIPMENT, CLOSE OUT THE CONTRACT & HAND ME A RECEIPT. THE RECEIPT SHOWS ME RETURNING THE EQUIPMENT TODAY (11/13) WHEN IN FACT IT WAS RETURNED ON THE 12TH OF NOVEMBER!!! IT'S APPARENT TO ME THAT 90% OF YOUR EMPLOYEES HAVE THEIR HEADS STUCK WHERE THE SUN DOESNT' SHINE. AGAIN, THE GUYS AT THE RANDALL RD LOCATION DESERVE MUCH PRAISE & RECOGNITION WHEREAS THE REST, MAKE ME WANT TO RUN AWAY FROM UHAUL AS FAST AS POSSIBLE & DO BUSINESS WITH PENSKE INSTEAD.
PHILLIP TNever had a chance to go inside. But from window and walking around building looking for a location Barcode the app was asking for it looked pretty clean and well lit at night. One thing i will say is the "Location Bar Code" is no whear to be found. You may want to get a new one placed somewhere above the Drop Box labled "Location Bar Code" Another suggestion would be to have a discription on the "drop off webpage" where someone might beable to locate that requested Bar Code. I had to call in for a manual drop ofg but could not verify location via GPS on phone or by locating the Bar Code assigned to that location. Please note: i did not interact with a person at this location. Only C.S. on the phone.
MICHAEL GTires are low due to wire temp drop. Just a heads up
Anne HExcellent service, always!
EUGENE Sthank you so much for your help and you made a good job your employees are very good
MARIA RGreat customer service
MICHAEL MYour location came thru with a truck when your competitor not gonna name names (Budget) canceled my reservation at the last minute!! The employees were incredibly helpful the truck was clean and gassed!! The rental and return process couldn't have been easier!!
JASON FEverybody in the organization, and the staff were outstanding
Richard LFast friendly service
KEITH YNo improvement necessary. Service was excellent and rental vehicle was clean and in good condition.
RAUL AAfter leaving this location I found the heat to not be working. I called to let them know and they were not accommodating to say the least. I will be sure to let others know about the significant lack of service at this location.
ERIK LCounter staff kid was top shelf
JOSEPH MGreat customer service
MICHAEL MJayden went above and beyond to help us with our situation to rescue our adult son whose vehicle had broken down over an hour away from us late Sunday afternoon. She even went above and beyond when we were not able to change the booking to have him return the trailer to a different state by creating a new booking for us at a location who had a trailer that could be returned to another state. I highly recommend this location based on Jayden's wonderful customer service!!
KATHERINE CPleasantly surprised. In amd out experience. No hassels.
JORGE AYou charged $20 to use the night drop off. This was not disclosed. I dropped the truck off after 6 hours and could have waited until morning when you were open. But you legit charged $20 for your store employee to open the key box next to the front door. Ridiculous
Jennifer EThe team was great!!!
DANIEL CThe guy in charge of receive the truck was also great!!! Thanks for the U-Haul excellent team!!!!
DANIEL CExcellent service!
EUGENE STough location to get in and out of.
Patrick MThe tank was given to me at a 1/4 full. All the tanks at the location seem to be very low lately. I rent 2-3 times a month. Its frustrating to be given and almost empty tank.
DANIEL SThe Lake in the Hills center has an excellent crew. They addressed my needs quickly and skillfully.
EDWARD AJason was very helpful with the chek in process. Geof
GEOFFREY KGreat staff, friendly and helpful
PHILLIP RService was excellent and truck and trailer performance was perfect !!
STEVEN CCounter person that helped me was fantastic!
Brandan Ewindshield was filthy inside and outside. Wiper blades should be replaced. check in process after hours is a joke! I feel like I should get paid for doing all the leg work for U-haul. Me and another customer were equally pissed off on the amount of work you have to do to check equipment back in.
THOMAS FGreat great service by Chris and the on-site staff.
MICHAEL MGood customer service every time I use this location. Thank you
JASON EExtremely nice associate and very easy process.
MATTHEW JStay awesome!
Patrick SProfessional, fast, and efficient. Van was newer and in great shape. Pickup and dropoff couldn't have been easier
DAVID CVery helpful and knowledgeable people and equipment in great shape, clean and operational.
STEVEN MStaff was nice. But truck I rented had a noxious chemical smell. Made me nauseous to where I threw up and made my eyes burn. Still feeling sick several hours later. They also gaslit me saying they didn’t smell anything and that they dilute all their cleaners. I would bet anything they did not dilute whatever they cleaned the car with before I used it.
Ryan SNothing really. everything went well
Brian HI've used many U-Haul locations and this one is always fast and professional. This is my preferred rental store.
TRAVIS HI was able to secure a truck for a quick fixture haul in a timely manner. Did the run and returned the truck in just over an hour.
PEDRO AAlways a great experience thanks
MANUEL DEasy/quick in and out. Use this location anytime I need to rent a truck. Always a good experience.
RICHARD OExcellent service start to finish!
MICHELLE TNothing. Everyone was easy and fast.
JOSE LTrailer did not have a jack. We could not lift it to disconnect. This was a bad problem
HOWARD FAll good.
DAVID JCustomer service was quick and efficient. Equipment was new and spotless. Good value for the cost!
ALEXIS SGreat customer service. Everything was ready to go when I arrived.
David NExcellent service, Nothing to be done to improve. Only one difficulty I had was I could not download the photos of the pre-checklist pick up as there was no internet in the parking lot.
NAIMESH UGreat customer service!
SHAZIA AExcellent service, the best U Haul facility I have been at.
JEFFREY HRe-locate the trailers. The trailers are parked against a curb and angled in parking spots that go against the way you pull in to get them, not to mention when they have you return the trailer to where you got it from there is not much room to maneuver with the line of trucks.
MICHAEL KEveryone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne C | Overall ExperienceWas thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you
Gus L | Overall ExperienceNice clean facility, helpful staff. Convenient location!
vicki s | Overall ExperienceWOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan F | First ImpressionsOne of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry M | Overall ExperienceStaff was very nice and accommodating. The facility was well lit and secure.
RACHEL W | Overall ExperienceYou have excellent employees at this location. They were always very helpful and kind.
Jason R | Overall ExperienceThe staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀
Traci V | Overall ExperienceAmazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan K | Online Move InIt was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉
Carolina R | Overall ExperienceIt was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul
Robert J | Overall ExperienceVery pleased with the facility and the staff.
Michael B | Overall ExperienceVery nice stuff
Robert S | Overall ExperienceVery clean, easy access, online process excelente
Alejandro A | Online Move In