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John SCustomer Reviews for U-Haul Moving & Storage of Lake in the Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The particular truck I was provided had very lose steering making it difficult to keep the truck going in the intended direction. There was 30 degrees of play in the steering wheel before direction was affected.
Richard BCustomer service was efficient and I was in and out on both arrival and departure. Easy process
Thomas STony over the phone was very helpful and professional as were all the in store employees I interacted with. I highly recommend the Lake in the Hills, IL U-Haul location and I will work with them again.
Bryan KBy providing the best services through good communication skills as well as discounts to your permanent and new customers at the time of returning the vehicle .
Siraj KNothing. Jaylen at pick up and Eli at return were awesome. Great store. I will use it anytime I need these services.
Michael MEasy and very nice customer service
GRZEGORZ KI dropped off my rental equipment two days early. 5 days later, I received a charge for an additional day rental. Very dishonest practice.
Kenneth GIt was a good rental.
Nicholas TAt check in, Jaylen was very courteous and at equipment return process the young man was very helpful. Thank you. I will use this location again. !
Michael MPerfect
lukasz cThe steering on this truck was bad. Had a hard time driving it
RoseAnn SAlways great service from Jalen!
Eugene SI didn't find any area where you were lacking.
Steve EGreat customer service! Would highly recommend!
Dillon PGreat customer service!
TOMASZ PThere were a lot of glass shards in the back of the truck and on the ramp.
GREG SEasy to get to
Jennifer RExcellent services!
John OThe truck was dirty the back of the inside truck upper shelf was leaking water wasn’t happy and I rent these trucks twice a year
Cynthia GEverything was perfect
GRZEGORZ KAs always, a seamless experience with dedicated professional staff.
david mEverything was really great! Everyone is so nice!
Julie BAll good and nice,friendly people
TOMAZ NU-Haul was great and the vehicle was clean, new and easy to drive. An even bigger plus was your employee's. Nice, cheerful, helpful and just really good at what they do. From my time of pick up to the return. These guys and girl were awesome. Thank you !!!
JUDY LNo changes as far as I’m concerned. Truck was ready to go at my pick up time. Seamless transaction, no stress. I’ve used this facility numerous times, always a great experience
James WCustomer service was amazing!
Joe JExcelent
JOSE RStay the way they are
bryon jNothing, all good
Brian SClean easy and Eli was awesome
JOSEPH BStaff is great!
Eugene SEasy reservation and pickup/dropoff was a breeze.
RAYMOND WYes , it’s my location where I rent every time , here is perfect guys and friendly. And helpful.
Oleksandr SGreat place to rent from.
JEFFREY SI am a repeat customer at this Uhaul center. They always have a good supply of equipment and moving products on hand. The equipment is always clean and perfect working order. The staff processes my paperwork quickly and get the equipment ready for me as in handling the paperwork so there isn't s delay.
EDWARD AAll good. Never had a problem using several. Glad it’s all men working when ive used them and they are all very nice.
PAULA OThe open trailer had construction parts and garbage in it. Probably was not blown out between customers. No issues with how it operated. I like this facility over the MB Garage facility. Yes, I will recommend the Lake in the Hills facility. Thank you
PAUL EJaylen provides excellent customer service on every visit. Friendly and professional. Highly recommend!
EUGENE SGreat customer service by Eli!
THOMAS PThe only issue with my service was how slow the online system was. All staff were very kind, professional, helpful and apologetic, even though the computer issues are not related to them.
Melissa RGreat experience as usual
Jamy DChris and his crew were incredible. Chris helped me decide the size of a trailer and storage unit for combined items from 2 homes-his solution was perfect. He, and his staff, were kind, helpful and patient. The moving occurred over bitter cold winter days and they were wonderful to me, and the other customers I saw them interact with. I highly recommend Chris, Eli( the crew member I saw the most)and the rest of the crew to anyone needing moving help and advice.
Carolyn S | Overall ExperienceEveryone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne C | Overall ExperienceWas thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you
Gus L | Overall ExperienceNice clean facility, helpful staff. Convenient location!
vicki s | Overall ExperienceWOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan F | First ImpressionsOne of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry M | Overall ExperienceStaff was very nice and accommodating. The facility was well lit and secure.
RACHEL W | Overall ExperienceYou have excellent employees at this location. They were always very helpful and kind.
Jason R | Overall ExperienceThe staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀
Traci V | Overall ExperienceAmazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan K | Online Move InIt was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉
Carolina R | Overall ExperienceIt was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul
Robert J | Overall ExperienceVery pleased with the facility and the staff.
Michael B | Overall ExperienceVery nice stuff
Robert S | Overall ExperienceVery clean, easy access, online process excelente
Alejandro A | Online Move In