As always, a seamless experience with dedicated professional staff.
david mCustomer Reviews for U-Haul Moving & Storage of Lake in the Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was really great! Everyone is so nice!
Julie BAll good and nice,friendly people
TOMAZ NU-Haul was great and the vehicle was clean, new and easy to drive. An even bigger plus was your employee's. Nice, cheerful, helpful and just really good at what they do. From my time of pick up to the return. These guys and girl were awesome. Thank you !!!
JUDY LNo changes as far as I’m concerned. Truck was ready to go at my pick up time. Seamless transaction, no stress. I’ve used this facility numerous times, always a great experience
James WCustomer service was amazing!
Joe JExcelent
JOSE RStay the way they are
bryon jNothing, all good
Brian SClean easy and Eli was awesome
JOSEPH BStaff is great!
Eugene SEasy reservation and pickup/dropoff was a breeze.
RAYMOND WYes , it’s my location where I rent every time , here is perfect guys and friendly. And helpful.
Oleksandr SGreat place to rent from.
JEFFREY SI am a repeat customer at this Uhaul center. They always have a good supply of equipment and moving products on hand. The equipment is always clean and perfect working order. The staff processes my paperwork quickly and get the equipment ready for me as in handling the paperwork so there isn't s delay.
EDWARD AAll good. Never had a problem using several. Glad it’s all men working when ive used them and they are all very nice.
PAULA OThe open trailer had construction parts and garbage in it. Probably was not blown out between customers. No issues with how it operated. I like this facility over the MB Garage facility. Yes, I will recommend the Lake in the Hills facility. Thank you
PAUL EJaylen provides excellent customer service on every visit. Friendly and professional. Highly recommend!
EUGENE SGreat customer service by Eli!
THOMAS PThe only issue with my service was how slow the online system was. All staff were very kind, professional, helpful and apologetic, even though the computer issues are not related to them.
Melissa RGreat experience as usual
Jamy DThis location is phenomenal! All the employees are a tremendous help and make the process easy. Eli was my guardian angel yesterday when I came in to pick up my truck as my moving plans had to be unexpectedly adjusted. Thank you Eli!
LISA DOutstanding customer service. Rental pickup was a breeze. They hooked up and unhooked the trailer for me. I would not want to rent from any other location. Sum it up in one word: "Professionals"
THOMAS SMy truck rental went very smooth
DANIEL VThank you guys All clean all good as usual
OLEKSANDR Tonly problem is slow computers at the counter
Allen HMaintain the service spirit
SIRAJ KChris and his crew were incredible. Chris helped me decide the size of a trailer and storage unit for combined items from 2 homes-his solution was perfect. He, and his staff, were kind, helpful and patient. The moving occurred over bitter cold winter days and they were wonderful to me, and the other customers I saw them interact with. I highly recommend Chris, Eli( the crew member I saw the most)and the rest of the crew to anyone needing moving help and advice.
Carolyn S | Overall ExperienceThe whole experience was amazing! Both gentlemen were nice and friendly.
TINA MEvery team member I interacted with was courteous and customer-focused. Pickup/return process was seamless. Thank you.
MATTHEW SVery helpful
CHRISTOPHER WThe return process after hours is a pain in the butt.
JOSEPH VGreat Customer Service!
WALTER NSign outside says stay inside equipment we will come out to you. After 10 min I walked in and talked with a lady who says oh yeah we don’t do that. She was not very friendly at all…
Justin KEquipment was clean! Jason the gentleman working tonight was great! He had the rental truck pulled up cleaned off and all ready to go! He was very informative and processed my contract quick and efficiently! It was much appreciated! Keep up the good work!
Jeffery JMuch better than MB Garage…worth driving a few extra miles
JOHN SScott is always great. Very fast and easy check-in, every time! This is my go-to location. I highly recommend this location for all of your hauling/moving needs. 10 out of 10! Thank you Scott and team! -Luke with the Chevy
LUKASZ DNothing at all, customer service was great!
LATOYA RFriendly staff, fast processing, availability of packing material
ANDRIY LJaylen is awesome. Great service!
EUGENE SGreat service. Very fast getting in and out.
JAMES SI got overcharged. Trailer has been returned way before.
ERIC HDriver side was open and snow was on the seat I ended with my ass wet
LUIS PExcellent customer service. Associate was helpful and quick with paperwork and helping with trailer hookup.
VALERIE HThe staff were excellent- both check out and check in - great customer service and friendly. Thanks
GLORIA NEasy access for drop off...Prompt service, would recommend.
Scott BI have rented many times from Lake in the hills and all the employees are pleasant. The place is clean and very convenient.
Brian QEveryone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne C | Overall ExperienceWas thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you
Gus L | Overall ExperienceNice clean facility, helpful staff. Convenient location!
vicki s | Overall ExperienceWOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan F | First ImpressionsOne of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry M | Overall ExperienceStaff was very nice and accommodating. The facility was well lit and secure.
RACHEL W | Overall ExperienceYou have excellent employees at this location. They were always very helpful and kind.
Jason R | Overall ExperienceThe staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀
Traci V | Overall ExperienceAmazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan K | Online Move InIt was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉
Carolina R | Overall ExperienceIt was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul
Robert J | Overall ExperienceVery pleased with the facility and the staff.
Michael B | Overall ExperienceVery nice stuff
Robert S | Overall ExperienceVery clean, easy access, online process excelente
Alejandro A | Online Move In