Great experience
Kevin KCustomer Reviews for U-Haul Moving & Storage of Lakewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The granddaughter was very rude and disrespectful of her grandmother - the clerk who was helping us. She brought out a not very professional response from her grandmother. Not that we blamed her. If she were my kid she would have been wopped up side the head!!
RYAN CCustomer service at this location has been consistently great! I have rented from them a few times and they make the process easy and are friendly!
JENNIFER KClean truck , friendly, and professional staff.
PEGGY DN/A
GREGORY DThe Clerk on Duty Saturday October 25, 2025 was very helpful and explained everything to me and was very knowledgeable about the trailer and very knowledgeable about hooking it up. I thank him very much.
DAVID DDavid is amazing.
TOSHA CSomeone greeted me right away, and was very professional👍
DYLAN CGreat experience!
Matt WCustomer service was great, no issues aside from the app and the availability was pretty impressive. Definitely recommend more so the Lakewood location cuz I'll be back. Thanks you.
Juan Cthank you. much appreciated.
BRIANA AI believe I was overcharged for 4 hours use of a truck, $178.00. Because I couldn't pick up and drop off the truck in the same location, they really socked it to me. I could be wrong, but it seems like a lot to pay for 4 hours when trucks are advertised starting at $19.95.
Jack STogether we got it done. They were helpful, friendly, efficient, no pressure. No changes necessary!
SHEREE Kthat the mileage be correct in check out and check in, not what is anticipated mileage driven after pickup... i have a picture of the pickup and it did not reflect the mileage n the invoice. my camera did not get the mileage at turn in, however it was .5 and the invoice had a round mileage at the odometer. we traveled 6.5 miles. Did they drive an addition 1/2 mile to check it in?
DOUGLASS AExcellent customer service. I will use this location exclusively when i need a truck or any other moving equipment!! Thank you!!
ALICIA CGreat service, friendly staff.
CATHY MThank you, thank you, THANK YOU for returning staff service to this location. The app was not working when I arrived so the staff were life savers.
SHANNON RThe service was excellent. I see no room for improvement. I must add that at your location on WADSWORTH and 8th Avenue, Lakewood, CO, Noah was excellent in every aspect of the rental transaction. Thanks for a really smooth experience. Dennis
DENNIS PFantastic staff, trailer was perfect.
JAMES BCustomer service was excellent from both staff members.
GABRIEL CPoor customer service Wait line too long App not user friendly
KATHERINE GVehicle needed service. Changed my drop off location without notifying me causing me to have to spend more money
JOESEPH Cwhen you all call someone for a remaining balance after i put in a notice for questions and i get a rude response that doesn’t even have the patience to answer my questions in clarification so i understand what im paying for, you ruin the entire service. i dont appreciate being called early in the morning to be talked over and disrespected. ill never use uhaul again, thanks.
Issis FEverything was great the rental women was kindand helpful with my online checkout
John LThe equipment worked great. The staff made my experience the best! I locked the keys inside the truck on accident and they came and helped me. Thank you all so much for helping make my mom's move possible with great service AND grace.
GlendaRika GKudos to the customer service staff! They were so friendly and helpful. Really great experience all around. Thank you, U-Haul team!
PATRICIA SWas charged for 20 miles, when actual total was 12 miles. The fuel gauge was at 3/8 tank, returned with 1/4 tank. Was charged $47 dollars for 10 gallons. That math isn't mathing...... There is no way 1/8" of a tank was 10 gallons. Will go somewhere else next time.
Adam SThe employee was on site and took care of everything.
Sonya PVeronica and her crew are top drawer! They are all knowledgeable, personable and have been the bright spot in my moving experience. Thanks to all of you!!
GREGORY HThe customer service here is freaking amazing!!
Shaun RBrittany was incredible. Very experienced, quick, and with a great attitude. Hard to find people like that in any business nowadays.
JEFFREY TWe did the mobile app drop, but did talk to one of the staff and they were really nice, helpful and answered a couple quick questions for me. Thanks!
RYAN FThe U-Haul van that we rented reeked of urine. The two people working there refused to help my wife and I. They instead demanded that we check in online and do all of the work on our phones, meanwhile they just sat there and stared at us while we did that. The only work they did was hand us the keys. At drop off, the lady outside told us that she couldn’t help us and we would have to do the drop-off procedures ourselves, which the online portal kept wanting me to download the app. I don’t need to download an app for a service I only use once a year or less. After I refused to do this, she finally said “that’s okay, you can just give me the keys”. It only took her five seconds to do this, why couldn’t she do that in the first place? I will never use U-Haul services because of this horrid experience.
Eric REveryone who helped us was very courteous and gave us great costumer service….. a rare thing these days
PIERRE JGreat experience, courteous, and prompt service!
KEVIN MBrittany and Noah are great! Excellent customer service!
LEO CThe person working at pick was helpful and pleasant.. The woman working at drop off was as rude and unhelpful as any person I’ve ever encountered in any service business ever. I will never use that location as long as she is employed there.
STEVEN DThe initial truck I was assigned to would not start and the check engine light was on. Luckily, the customer service at this location was exceptional. They didn't want me to get stuck somewhere so assigned me a different truck. This one worked great. Only issue I had was that the app would not take pictures of the truck as all of them came out completely black with no image. Please improve the app to allow customers to add images from their phone instead of solely relying on the app for pictures.
Kurt KI wish there were a person to help us and not do everything on our own, we had a problem getting our key and it was quite frustrating. We need more customer service with people behind the counter.
Terry LI feel every Uhaul I go to seems under staffed and the employees are always scrambling to help customers. This Uhaul was great from the get go. they were fast and efficient with both pickup and drop off! wish I remembered there names to give them a shout out. Thanks ED
EDWARD HStaff was very helpful and friendly - check in and out was quick and simple.
DENISE MThe girl working the counter was very helpful and kind.
Mary Hgreat, easy experience here!
Erin TBrittney and Noah were very helpful! 🙂
Alicia LVery polite. Very easy
STEVEN JPlease do not leave the gas tank completely on empty. The empty bell was ringing before I could find a gas station. I ended up wasting money then putting too much gas back in. You made a lot of money off my gas that I had to put in.
karen KMuy Mala atención por parte de los que atiende! No saben atender a los clientes!!!
KEVIN PFriendly and knowledgeable service.
LEO CThe self check in was a bit confusing when it says you can find the keys in a lockbox outside of the building, but then it had you go into the store to pickup the keys.
Sean RBrittany & Noah were Amazing - They were pleasant and professional with every aspect of the process. It is a shame that branch is so far from my residence or else I would use that facility more often. Thanks again for all your assistance.
Scott SJade and Anthony gave excellent customer service. They were prepared for me, following up from what Isaac set up. Anthony checked me back in upon my return. I received my paperwork via email from Anthony. Overall, a great experience. Highly recommend.
MARIO SVan had quite a few furniture blankets already. I purchased some before I looked into the van. Returned what I bought.
JON BEverything was perfect
Noemi MBrittany and Noah were both very friendly when picking up the truck. Everything worked flawlessly. There was a line when I returned the truck, so the staff (not the same) could not immediately offer me a receipt, but I got it without any surprise a few minutes later.
MARCUS BEasy check in. Truck was a little bouncy, even when loaded down. Lot was clean easy to locate truck. Staff was present and attentive. Now if we can just work on that price per mile..
CHAD GIt is a place with good service and I am very happy. I always recommend them 100%.
JOHNY CVery friendly and fast
MASON LN/A
RUDOLF K