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Kevin HCustomer Reviews for U-Haul Moving & Storage of Lakewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff didn’t come out to meet when we drove in. Sign said staff would come out and after waiting a few minutes I walked in to get them. They were hanging out talking at the desk. Directed us to back the trailer in; we weren’t comfortable with this as the spot was tight. Their response was they had plenty of time to watch us do it. Overall, they weren’t engaging or providing expected customer service.
Mallory PThe next time you tell people that they're okay after a snowstorm and that they can come in and clean the truck out and pay cash don't tell their shit with all their stuff in it and make their lives completely inconvenient I'll never use your company in nor will I refer you to anybody you guys have more cases of ripping people off especially a lot of people I know so keep your service I did not appreciate that at all and I thought it was very very low rent and very unprofessional
Richard TFind a better engine. Maybe a diesel would suffice. You think a huge V10 that can barely go above 45mph is beneficial? I also went 22 miles and had to pay $23 for gas to get it back to where it was. It was literally a dollar per mile in fuel. Outdated trucks slow, barely was able to get up to speed on wads.
Kyle KYour company is really sad
Carlos NAlways a great place to rent !!!
David AThe cashier that helped me (name??) was incredible. Kind, efficient, and wonderful interaction. She made it very easy and fast. Thank you!!
Ty ZExcellent service and support.
Robert CThey have excellent communication skills customer service is on point they help you get in and out with ease. Keep up the good work I would recommend you to anybody I know that needs your service at this location
tammy pVery friendly
Dean PHere’s the full rewrite, tightened and direct: --- We arrived about an hour after our scheduled pickup time, and they had already given our truck away to someone else. Instead of working with us, multiple employees started raising their voices in the store, insisting their pickup times were strict and that we were late. That made no sense, especially since I had called at 7 a.m. that morning to confirm details, so they knew we were coming. It was rude, disrespectful, and completely unprofessional. Then it got worse. They told us there was an issue with our account and made us call a support number before we could move forward. We waited on hold for about 45 minutes, only to be told there was no issue at all. That wasted nearly an hour for no reason. After all that, they then tried to pressure us into returning the truck early. At one point, it felt like they had effectively given our truck away and were trying to force our hand to bring it back before our agreed time. We didn’t, because we were still within the rental window. We were later charged more per mile than what we were originally told, and hit with cleaning fees even though we left the truck clean. Those charges felt completely unjustified. To top it off, the next morning, while we still legally had the truck, we received a text and an email threatening to report it as stolen if it wasn’t returned within 24 hours. That was completely out of line. Overall, this was a terrible experience from start to finish. I won’t be using them again.
Justin MEasy pick up and drop off.
Greg MTake care of the staff/staffing needs. Everyone of the people that were working there were exelent friendly and helpful from the moment I walked in.
Teague BThe Check Engine light was on. And the ramp lock wasn’t securing the ramp - it would release on the traffic islands.
Anne BI would rather not do everything online myself.
Elizabeth DYou all were very accommodating!
cathrin tYou allowed my brother to rent equipment under my account with my name attached without my permission. Unacceptable.
Rachel LI had to rent from this location after the location at 9500 W. Colfax only had a key lock on the truck and all I had was a letter code. It delayed our move by over one hour and delayed my girlfriend from getting to work. This location on Wadsworth got me going really quick.
SUSAN LNo problem with the staff, who were absolutely great - but the trailer itself caused A LOT of vibrations through my truck. Not sure if the wheels are out of balance or what the problem was, but it was very uncomfortable to haul compared to the one I used a couple weeks earlier.
Phillip WI was told that I would only be charged for one day if I returned the trailer the next day, instead of 3 days. When I dropped the triaier off I was charged for the three day rental instead, The woman at the recieving U-Haul location told me I needed to talk to the location I rented from to get a refund. I called the location I rented from and was again told that I needed to work it out with the receiving location. So, who do I talk to to get my two day credit applied to my bill?
MICHAEL GYour gentleman at the counter when I checked in and out was wonderful. He was helpful, patient and courteous, I am sorry I don't know his name to recommend him highly!
Leora HVery helpful, it was a complicated move and they where there with the right stuff. Thank You
Frank lFast and easy return.
Thomas RThe brakes on the truck have a warped rotor and it shakes while braking. Other than that, I had a great overall experience Regards,
Jason SWhen reserving my U-haul I asked to check inside instead of getting my key on my own. When I got to the store I waited 15 minutes for a lady to come out and tell me you need to check in online. She stated to go to U-haul website and walked away. I had to figure out that I needed to log in and follow the directions. She could have stayed in the lobby to help me or give me more directions. I lost 30 minutes of my rental due to checking in myself, taking pictures of the vehicle, finding the vehicle and going back to the main store front to find the key.
Rachael WReturning trucks were backed into the street because the first trucks in the line didn't have people with them anymore. Parking lot was disaster and unsafe.
Stewart MThe uhaul employee was super helpful and nice. Made the whole process extremely easy
Stephanie OLess than excellent because of experience overall of being charged more than expected.
Timothy JI was not instructed to go into the office and request the additional materials I had originally reserved. Instead I noticed hours after I had left and needed to call for confirmation. The person who answered was friendly and helpful, ended up removing the additional materials from the charges, but I still was without the extra 3 dozen blankets which meant some of my stuff got dinged/dirty.
Maxwell AAll staff were great and super helpful
Taylor LThe guy that helped me this morning was AMAZING!
LaJunta FWe had to rent twice at this location very recently and the staff was really friendly and helpful. They made the experience easy.
AURELIO HEmployees very helpful!!
robert bTerrible customer service. Nobody was friendly or on the same page. Over charged me.
LANE FEven though I was using the app, the staff was extremely friendly and professional; ready to assist me.
Michelle AThere was no utility dolly & No blankets! Was still charged for this even though i made notes both at pick up & drop off.
JOHN RBritney was very helpful. Easy transaction!
Roy WNothing, I was in and out with no problems. The clerk was very helpful and friendly. I would rent from you again. Thank You Pat Eberle
PATRICIA EI chose counter pick up to avoid the mobile check in/pick up process. I still had to do the mobile pick up process with the staff. Which was annoying and time consuming. The staff was great tho. Just not pleased I had to still do the mobile process.
Caitlin PNot a darn thing!! Good job u haul
MICHAEL AA very friendly and helpful staff!
DANIEL DAwesome customer service!
ROGER FLazy employees didn't input it correct and now yall and trying to put me in collections. Check the cameras
Jayssen fThe app is garbage and glitchy. Even when it does work, the process is laborious. I also specifically selected at counter pickup and it still forced me to use the app for the entire process.
Bram RThe online check in process is very difficult to navigate. Having someone on site to actually help would be appreciated (I stood inside the store for 10 minutes before I saw anyone)
BRANDON HNoah was very friendly and helpful.
Wanda MGreat service!
WILFRIED WNoah was excellent! He really went above and beyond to help me out. Great start to our move to TX for sure.
Marco CNo Improvement needed in my opinion.This is the second time I've used this location where I live.And they always go above and beyond Brittany is the best
Sherry SBrittany has been handling my company needs for years. We actually drive by 3 other locations and use her. Whatever your paying her double it
micah gThe whole online process is a headache should just be able to come in with cash and simply rent a truck but the online process and return process is ridiculous! But other than that pretty good! Brittany really takes care of me there which is why I always return!
TAMMY Rthe truck was ready to go, super clean & easy to drive. The checkout & return process was soooooooo easy.. omgosh I'll def rent here & only here, again!!!!
LAURA NRepresentative was very helpful and courteous
KENNETH MBrittany is an excellent representative of U Haul. Very personable, knowledgeable and attentive. Great ability to multi-task and has a great attitude.
Jim WWe had issues trying to use the online check in and check out system. Would prefer to work with a staff member instead of the online system to avoid these issues.
DARIN DNoah was awesome. Thank you
KATHRYN SCustomer service was excellent!
James T