Radio volume knob didn't work and that was a bummer! Otherwise, no Actual Problems. I even locked the keys in the back of the truck once and was offered a second key right away. This location has always been helpful!
Ashley VCustomer Reviews for U-Haul Moving & Storage of Lakewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and communication by all at this facility. Pickup and drop off were easy. Price reasonable, equipment and facility in good shape.
albert mEdie was a very friendly person and helped us in a great time and helped us understand the insurance and equipment and we would 100%be going back to her when we need any moving stuff.
Dominique RI was very happy with this service and I left your attitude everybody was very nice and professional thank you
Beverly WJared had my hitch installed in about 40min. I waited about a year too long to do this. Brittany had us booked so quick and we could’ve had it installed next day. Thanks guys!
Ariel SGentleman who helped us return the trailer was extremely helpful and friendly. I would not hesitate to return to this location for future rentals.
Andrew HCustomer service rep very friendly and helpful. Great person to have representing your company.
Brian DGreat customer service , I believe this location is the best in Denver.
CHARLES MAlways nice and calm
Margerto RYour app for after hours drop off didn't work. I'm not standing in a parking lot after dark trying to scan a barcode.
Amy VNothing! Staff was great, very friendly.
Pat LThe customer service was out standing Not sure if it could be Improved
Darin MService was great. Staff was friendly and professional. Hitch installation was quick and fairly priced.
Jason FI was happy with how smooth everything went.
Ricardo LQuick and easy!
ZACHARY Athe young lady running the place was outstanding. the app was infuriating, and useless, equipment marginal,
James NN/A
denise vGreat job all. Smooth operators. Veronica did a great job checking us in at teturn.
Richard WI don't think there are words appropriate enough to express my appreciation for this location, specifically for Jarrod who installed my hitch and for Edi who helped me with the purchase and fitting me in for the installation, without the 2 of them, I would have lost my job in Seattle Washington. Edi penciled me in for the installation eventhough she didin't have a time slot she instructed me on the type of hitch I needed and said they would do a 3rd party installation, no other U-haul store would help me in the time I needed. I really hope Corporate sees this review because these two people went above and beyond their job, they showed they were people and listened and then helped. Edi said she didn't have a trailer, but that Uhaul would schedule me a trailer to be picked up on Sunday the 17th after they installed the hitch. The trailer reservation Uhaul secured for me was over 2 and a half hours away and if you know anything about I70 in Colorado, you know it's not a real safe drive to pull a trailer and I just wasn't comfortable doing that drive. I called Uhaul back and told them that trailer pickup was just too far and I wasn't comfortable with pulling a trailer from there. This is where everything went so very, very wrong. I don't remember the young lady's name who "helped" me, but she could have truly ruined my life. She cancelled the reservation in Granby CO, which is what I wanted. She then said I could pick a trailer that was bigger, but she would give it to me for the same price as what I initially resereved, so far so good. She repeated back to me that she cancelled the reservation in Granby and I was now going to pick up the trailer in Golden CO, same price as the 4x8. So, backtracking to the beginning of this review. I get to Uhaul on Wadsworth in Lakewood to have my hitch installed. I was there a little early so I was just waiting in my car, something told me to look at the Uhaul app. I looked at the app and low and behold, not only was the reservation in Granby CO cancelled, so was my hitch installation and now they no longer had a space for me, as soon as it was cancelled the next person in line moved in my spot. Keep in mind I had to be in Seattle Wasington on Tuesday morning. My job had given my 3 months to get my things in order to move and I thought I was set and ready but then this happened. So, I am waiting for the Wadsworth store to open. And when they opened, I was so happy to see Edi's name tag. I just said, oh I so happy you're here, she of course had no idea who I was. I told I was the one she helped to buy the hitch to install. She immediately remembered me and then said, "why did you cancel, I thought you had to leave". I told her I didn't cancel, the customer service person cancelled my htich installation reservation in error. She told me to come in and they would figure things out. Jarrod, the hitch installer came behind the counter and Edi started to explain the situation to him, he ask the same question" why did you cancel the reservation", I gave the same answer, I didn't cancel. He said " I got you". Together Edi and Jarrod worked with me and worked me in ahead of everyone because I had to be in Golden to pick up my trailer at 1pm Sunday. So, after the hitch installaition, I head over to Golden to pickup my trailer. Again, I had a feeling so I called the Golden location to let them know I was running a few minutes late, they informed me that they no only not have that trailer, they have no trailers at all. I was beyond livid. This person who changed my reservation, could have completely derailed my life and helped me loose a 90K a year job. She cancelled my hitch installation and reserved a trailer at a location that didn't have trailers !! The last person that helped me, put me in touch with the uhaul in Aurora Co, and worked with me, she was informed of the whole debacle and said she could help me and she did. Edi, and Jarrod, THANK YOU SO MUCH !!!, and the the young woman in Aurora, thank you for the trailer and helping out with the pricing and to the last person in Customer Service, Thank you for putting me in touch with Aurora. And for the person who almost ruined my life, please pay attention to what you're doing, you could have cost me a job. Sorry for the long review, but someone needed to know the heros in my life at that time.
Solon REverything was great.
Steven HStaff was extremely helpful. Girl there was very nice.
Laura PThe app was being finicky and the guy helped me out greatly. Excellent service.
Aaron hCustomer service was very poor. I got berated by the employee for getting into my truck while using the app to find it. I found the truck and it was running, door open, keys in it. So I got in. Then she yelled at me. Then we had to wait until after 10am for pickup even though our reservation time was 930. Horrible experience during a high stress moving day.
Davis Pgreat customer service and gave me additional time on return
keith aService representative was very professional and knowledgeable, rental was efficient and went smoothly you have a valuable employee. Thank you.
james sFantastic support
Brian TVery nice staff!
Elise VFriendly and helpful staff at both locations
Jackie DMy trailer did not have lights
Terri HProfessional, timely, and great communication! Thanks!
SCOTT ATruck I reserved two weeks prior was not available. Furniture dolly I reserved two weeks prior was not available. Furniture pads I reserved two weeks prior were not available. If you are t going to have the reserved equipment available don’t accept the reservation!!
Steve MYour Uhaul app is a horrible user experience. The app is not user friendly, over complicated and unnecessary for a rare event of renting a uhaul truck. Please inform the customer while browsing that they'll be required to use the app even if they choose front desk service, the bait and switch is trashy.
Jonathan SStraight-forward/ no surprises with the install and they even fixed my stuck window.
Taylor SStaff is great! Cargo van was in rough shape. Pricing isn't great given what you get from competitors.
KIRK CEveryone was nice and the space was great. Timeliness in getting the rental was our main concern, we arrived 15 minutes early and didn't leave till 15 after our reservation, making us 15 minutes late to meet the movers we'd reserved through the u-haul website.
Brittany DI loved the staff at this location, they were talking to me not just as a customer but as a friend. I walked in and they explained everything and were so helpful. My return was also a great experience, I didn’t really understand the app and the same employee that helped me earlier came out and just took care of it.! Sucks I can’t remember her name but she really made my experience easier.
Adrian LStaff were pleasant, professional and helpful.
Ralph RAttendant was incredibly helpful and friendly! Made the process easier than it's ever been for me.
Gabriel KThe staff at this branch are absolutely amazing compared to other branches I have dealt with...
Robert PAgain, even though I checked out online, we still had to wait 15 minutes for help to get the trailer off the truck and be fully checked-out. This experience could be improved by having more employees there to help.
dillon mVery friendly and helpful staff. My second time using this location, and will be the only location I use because how easy my experiences have been. I hope all your other U-Haul locations are ran like this one!
Brian DTruck is/was on its last leg. Staff was great. Had no issues with pickup. App to return was glitchy, had to use website, but overall a good move. It was very easy to find return lane and key drop.
Mandy BDifficult to enter the parking lot from south bound Wadsworth
Dale BThe location is very busy and needs more people, especially on the weekends...
Glen RThe people I talked to - the VERY nice lady who checked me in and the man who checked me in returning the vehicle was lovely. Both very nice and made this easy.
Lily SA last minute move that went very smoothly!
Steven PAwesome customer service and communication. Family oriented
Thomas GThank you so much for the amazing service today! I really appreciate you all!!
Verona WNothing! It was a great experience!
Eliot CFriendly, respectful, efficient.
billy bNothing. Best U-Haul experience and location I’ve been to
Danielle CGreat and attentive staff
Cesar AExcellent staff. Definitely made my move easier and helped me in a pinch. Staff was super friendly and went above and beyond! If I ever rent a uhaul, I would go out of my way to revisit this location! Thanks for making a stressful move, less stressful!
Andrew KThe only issue I had was my bank card was charged twice. I will follow up with the store though. Thanks!
Joy JThe lockbox keypad was frozen solid and spent 10 minutes thawing the ice between my gloves just to access the truck key. The truck itself was clean but the gate was left open overnight, so the inside was full of snow (which then melted and all my stuff was standing in water during the move) and there was a shelf of ice along the truck bed edge that I had to chip away at just to get the gate door to shut and latch close. I get that weather happens, but leaving the door open is unacceptable and I lost 45min of my reservation just correcting things that should not happen, not to mention my boxes and furniture got very wet.
Alex ROVERALL WONDERFUL EXPERIENCE , I WILL BE BACK
Nicholas DWas rented a vehicle that was not roadworthy. Created many problems that could have been avoided including damaged belongings. Unsafe and unsatisfactory.
edward MI received excellent service and the clean and dependable van. I would recommend it to anybody. Thanks 😊
otto kThx
Rosa CFirst, improve the app. It didn't work well for me. 2nd, we had a major snow storm the day of our move and I had to extend an additional day because the tires on the truck weren't suitable for snow. I had a friend driving who had experience as an OTR trucker and he was nervous about the tires.
Stephen PThis was a great rental. Everything worked out 👍
Joshua CVery good customer service (quite attentive and provided lots of info when requested). Did a good job with the hitch install (although not a great job: cut on the bumper was not flush with the hitch; but can only be seen looking at it upwards from the floor, you'd have to lay down to see how it was cut). For the price, still a very good deal compared to other alternatives.
Alejandro CVery nice staff.
Michael KThe staff is totally great and respectful
david tnothing the people that work there are nice.
Frank O