Excellent people!
WILLIAM CCustomer Reviews for U-Haul Moving & Storage of Latrobe
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure local employees know that national equipment distribution programs exist and are vetted by corporate, so no need to argue with a customer over "what can and can't be hauled/towed in our equipment" only to then get a regional muckety-muck involved, confirming said wrong headedness, only for corporate to finally call me back and have me hand my phone to the clrek telling her to get out of the reservation she'd fix it. Ten minutes later I was out the door, after almost a half hour of back and forth.
ERIC WNothing, everything went great, as it should.
RICHARD SThe best place in the area to rent a truck.
CHRISTOPHER MNothing, everything is good!
TIMOTHY Li’m not happy about having to pay extra to drop off my trailer at a different location because your original location was closed and I had to move the pick up location! I should not have been charged more for this rental
MICHAEL GWhile planning a long-distance move, the UHaul Latrobe team was invaluable. They guided me through the storage needs and process, directed me to the UHaul website tools, and ensured success upon arrival in Latrobe after a 900-mile journey. When it came time for the hired moving team to unload the storage areas, the Latrobe team delivered total customer service despite the ice and snowstorm that coincided with the second move. The team combines strong leadership and knowledgeable staff! Thank you!
CHERYL SThe staff is wonderful. No improvement needed. Everyone goes above and beyond here. Top notch customer service. A rare thing today unfortunately.
CHRISTOPHER TStore was under staffed. Had to wait a long time to get rental. Return went much faster though.
Walter GStaff was friendly and made the entire process easy.
PETER MGreat staff especially the manager
Susan A | Overall ExperienceThe customer service was excellent and helpful. The truck was clean and drove well. 👍🏻
SHAWN SEverything went perfect
THEODORE MEmily started the process, didn’t finish it. Took off looking for a phone which was in her office. Gas gauge was not working when refilling. Long story short will not refund part of money. So, why not just keep them filled? Poor customer service! When talking about when she passed me off she then magically remembered the situation. I will not be usuing or refering to no one
MARANDA REverything was perfect!
Dana MCheck in was very efficient. The staff members were all very helpful.
JOSEPH JExcellent Customer Service! Won’t go anywhere else for trailer/truck rental.
Holly SExcellent!
JEFFREY HEmily C at your Mountain Laurel Plaza in Latrobe, PA is very excellent to deal with. She is very knowledgeable about the business and very pleasant to work with and talk to.
THEODORE RI rented a storage unit at Latrobe for over 2 years and have not a single complaint. Facility was clean, bug free (which is exceptionally important to me), and from my experience pest free as well. Everything was safe and secure. I would absolutely recommend this facility to anyone needing a storage unit and would utilize this facility again if future storage needs were to exist
Isabella R | Overall ExperienceEveryone at the Latrobe U-haul was kind and very professional, they answered all of our questions, and the vehicle ran great no issues! We would recommend this U-Haul to everyone!!
DANIEL Mbecaue persons didn't show up for work, I had to wait for over an hour to get my trailer. I deserve compensation! ( good luck to 4 persons behind me) the one employee apologized profusely ... ps I know nothing will happen, you are the only game in town, if so I would have moved on
GLENN AGreat service online and in person!
john bNothing. Very pleased.
DAVID KService was great! Truck was great!
RICHARD CBoth pick up and drop off went very smoothly. Both employees were very helpful
PAUL MBest location
ALEXANDER MEmily C was her usual awesome professional self! You should clone her!
PAMELA GTruck wasn’t ready- my husband had to clean the ice off only to find out the wiper was broken so he had to clean off another truck. That’s not our job. I was given a whole $10 discount for the inconvenience. Whoopee. If there was another place to go last minute we would’ve left.
JOHN HYour service from the Latrobe, PA location was exceptional. I would single out Emily for going the extra ten yards.
henry rEmily was amazing right from the beginning. She rented us our units and explained everything perfectly. The whole facility is incredible. It’s very clean, well lit, super secure, and easily accessible from multiple points of entry and exit. We were very happy with our stay there and were sad to no longer need the units. I can’t say enough good things about the staff and the facility. I will recommend to everyone I know that needs storage accommodations.
Brandi W | Overall ExperienceEveryone was friendly and helpful
SALVATORE NThis is the best location! Always fast and efficient and very friendly! Rent from them almost monthly
ALEXANDER MI usually have a great experience with U-Haul, but my drop off experience was not ideal this time. I was a little bit late and I communicated that I would be, and the attitude of the receiving team member was short, unkind, and frankly disrespectful. I missed one phone call from the guy, and the reaction was over the top. I’ve been a longtime customer of U-Haul. I have a perfect track record with my rentals. I expected better treatment, especially for a customer who has consistently brought business and has a track record of being on time with clean equipment returned.
cara cThe GM, Emily, she was awesome. Incredibly helpful throughout the entire process. After we arrived to the unit, with everything in the truck, we realized the unit we initially rented was far too small. Emily made the transition incredibly quick and easy for us. Can’t recommend her enough!
ethan b | First ImpressionsRates per mile have almost doubled...
LORENA BCompletely a perfect transaction and experience.
VINCENT OI’ve been using U-Haul storage units for about two years now, and I couldn’t be happier with the experience. The unit itself was very clean, climate-controlled, and secure, which gave me peace of mind knowing my possessions were well-protected. The staff has always been incredibly friendly and helpful. There was one time when I was late with a payment, and when I called to explain the situation, they were very understanding and even waived the late fee as a courtesy. That level of customer service really stood out to me. If I ever need a storage unit again in the future, I will definitely choose U-Haul. I’d also recommend them to anyone looking for a great place to store their cared-about possessions. Their service and facilities are top-notch!
Alisha H | Overall ExperienceExcellent customer service by Allan!!!! I love this location… best UHaul around!!!
CHRISTINE SWent off smoothly. Personnel was so helpful and professional. Would do this again if needed.
ANTHONY DEveryone that I ever dealt with at this location was very helpful, accommodating and professional. Thank you so much to Sally, Emily. Alan! You’re all the best. Thank you so much!
Todd S | Overall ExperienceSad to be moving out of the area mountain laurel U-Haul is the best I have been using U-Haul for years and never received the customer service we receive at this location in Latrobe they are hands done the best always attentive let us know our rates ahead of time and suggestive sell if all U-Haul locations could take notes this location is exemplary and the other locations could learn a lot from them thank you U-Haul for making it a great experience!!
JENNIFER LNo improvement needed.
DAVID KEverything went as well as it could have. The clerk was very helpful and explained details clearly.
DOBY WAllen is terrific. I wish to especially point out that he is top-notch and goes above and beyond. They are lucky to have him!
Mariah PNo room for improvement. Employee was top notch, friendly and professional. Facility and equipment perfect! Thank you
STEVE GAllen is the man!
BRADLEY DEverything went very well. My only problem is I was told my receipt would be sent to my email and I have not received my receipt yet.
LAWRENCE FOffer it for free. Other than that, can't imagine the latrobe location doing "better". They should be the standard. They should train all u haul stores. Professional does not begin to explain the level of awesomeness the staff here operates at. It's like more, than any one can even comprehend. In the words of our president, Joseph Biden "I'm not joking, man" I'm not being a "lying dogface pony soldier". They all deserve a raise! Oh they where open on Thanksgiving? What commitm
MATTHEW WThe sales person was extremely personable and helpful. She made the rental experience a joy.
DAVID KMake sure the equipment is returned for the next customer. Had to wait over an hour for it past the return time.
RALPH KThe workers there are excellent!!
Mark R | Overall ExperienceThe staff there is very friendly and easy to do business with. Highly recommend!!
MARK REmily was so nice what a great employee and also everyone I talked to on the phone to set up my rental Thanks
TERRY DThis is the best place to rent a Uhaul within a 20-mile radius of Latrobe. The staff is great, easy in easy out. The return lot is easy to get in and well-lit at night for returns. The staff really cares about the customer.
Larry HFriendly staff, the gentleman was very engaging and helpful. The reservation process with the intent staff member was great
BERNARD SBest service ever! Pleasant. Immaculately clean. Accommodating.
Donna BLower prices.
JOHN FFast, easy. First rate.
JEFFREY SThe staff at this place is fantastic. Always helpful, courteous, and has everything ready to go. Quick in out and return supper easy.
Larry HThe only thing was online said I'd get a lock for free. But when I got there I had to pay for it.
lanny h | First ImpressionsSally was SO NICE. This experience was painless and really easy. Vehicle was well maintained. I will definitely recommend this business.
KIMBERLY SThank you all again!!
Linda W | First ImpressionsGreat experience all the way around. Thanks!
andrew z | Overall ExperienceEmily was very professional and knowledgeable which made the rental experience very pleasant, I would recommend her to anyone.
JAMES PVery efficient, knowledgeable, and friendly. I believe her name was Sally. Thank you!
Linda M | First ImpressionsDon't change locations without first checking with the customer. Don't offer rentals on website if not available for chosen date
Jennifer MEmily and staff are top notch. We had a difficult move to plan and storage was my big concern. Emily helped with all aspects and we are extremely pleased at Day 1.
Tracy T | First ImpressionsAllen Highberger, the assistant manager at U-HAUL in Latrobe,PA, was incredibly helpful, kind, and knowledgeable. He treated me very well and helped me so much!
Jennifer D | Overall ExperienceCustomer Service was great, I felt my items were very secured and safe in the storage unit at all times.
Lewis L | Overall ExperienceEmily was awesome!
CURTIS S | First ImpressionsGood all around
Timothy L | Overall ExperienceThe staff was very friendly, kind and very helpful! It has been a great experience and I would definitely go there again!
maureen C | Overall ExperienceThe Latrobe location staff is excellent very helpful and knowledgeable very happy I used that facility
Daniel F | Overall Experiencelove this place!!
Robert H | First ImpressionsEveryone there was very helpful and made the process very smooth.
David M | Overall ExperienceThe service was good . However they still charged my account. I'm unemployed!
dawn b | Overall ExperienceEmily was ESPECIALLY helpful. She is a huge asset to your company.
Scott M | First ImpressionsI never had any issues and would recommend it to anyone
tracey m | Overall ExperienceVery much satisfied
sharon c | Overall ExperienceThe staff was terrific. Very professional and worked through and access issue fast and efficient. I was very impressed
Robert F | First ImpressionsGreat place awesome staff
Daniel F | Online Move InAllan H at the Branch has been very helpful in recommending the right equipment rental etc
Subramaniya R | Overall ExperienceVery nice facility. It allows you to load and unload indoors
Susan A | First ImpressionsEmily and Sally make sure the bathrooms are cleaner than many restaurants. The whole place is clean. Several carts are always available. I cannot praise Sally enough, especially for her courtesy and assistance. Alan could use a tutorial on "How to Ask People to Move Their Vehicles Without Irritating Them". But that's the worst I have to say about the entire U-Haul experience. All said, I would recommend your U-Haul to anyone. Thank you so much.
JEANNE H | Overall ExperienceStaff were extremely helpful and made my move smooth!!
Madalynn B | First ImpressionsI absolutely loved this experience! It was clean, well lit and I would ise this style storage in the future! I can’t say enough good stuff about the place. Employees are happy. Honestly I thought if I ever needed a job I would apply there. I left my unit early & prorating a refund would be nice.. That is my only suggestion. Other than that well done.
Donna L | Overall ExperienceGreat staff of people couldn’t be any better. They were all helpful and went out of their way.
Andrea S | Overall ExperienceEmily was so helpful and the whole process was very efficient and easy!
Julie M | First ImpressionsStaff went above and beyond to be helpful and it was greatly appreciated.
Benjamin H | First ImpressionsStaff was super friendly and helpful!!!!
ELIZABETH H | First ImpressionsReally enjoyed you could pull inside the building, and they had carts available.
Joseph B | Online Move InEmily is the best customer representative you could ever ask for! She knows my name when I walk in the store, very helpful and knows your products. Very satisfied with my experience at her store!
Fred W | Overall ExperienceI was very pleased with our entire storage experience and would recommend this facility to anyone!
Denise M | Overall ExperienceThe staff is amazing! They are so helpful and accommodating. Alan and Emily go over and above to make it the best storage and rental facility.
JANE H | Overall ExperienceEmily is great!!
Regis M | First ImpressionsEmily was so helpful! She went above and beyond in explaining each step of the process, from billing to access.
Kathryn H | First ImpressionsWe really appreciate the friendly, professional service at the Latrobe/Laurel Mountain facility. Sally in particular is awesome! Very helpful, made it easy to sign up and 2+ years later check out. Did not love the rate increases by UHaul corporate. We were one of this facilities first customers and would have appreciated a steady rate and access to speak with someone who could respond to the two rate increases we had during our stay. Thumbs down for UHaul corporate listening to customer loyalty. Lucky that you have great people working the front lines.
Beverly H | Overall ExperienceStaff is helpful and friendly. They helped me with my unit and the alarm system. They were always courteous and willing to help. The unit was clean and climate controlled. The bay area is great for loading and unloading in any weather. I would recommend this U haul facility to everyone. The truck rental was also a great experience.
Brittany M | Overall ExperienceBy far the best experience we have had with a storage business. Very friendly and helpful. The place was very secure and clean too.
Scott E | Overall ExperienceEmily is a pleasure to do business with. Very professional, friendly and attentive to customer needs. I am extremely happy with my experience.
William S | First ImpressionsU-Haul was the best storage facility I have ever used (and I've used a lot). Always convenient, easy access, out of the weather, air conditioned, competitively priced and safe. It's everything you could want from a storage facility and employees were always very helpful.
Marlane M | Overall ExperienceGreat staff
Gregory P | First ImpressionsThis facility was very easy to access, convenient, & clean. Great overall experience!
Denise M | Online Move InGreat place and people
CHARLES H | Overall ExperienceThe walk ways were always clear and kept clean. My unit was easily accessible and the check in/out system was easy to use.
Ashley T | Overall ExperienceThank you
PAUL D | Overall ExperienceFriendly and efficient staff. Was a pleasant experience dealing with you. We would recommend both using their storage units and using their trucks.
gerardo d | Overall ExperienceBest experience I've had by fair. So accommodating for such a rough time in my life. Thank you for good business
Emily W | Overall ExperienceThe facilities and service was excellent the employees went above and beyond to help me not only understand how to rent the truck but what I needed to do to service and maintain the vehicle
Andre h | First ImpressionsThe facility was always clean and well maintained. The staff seemed to enjoy working there and we're very friendly. I felt my personal belongings were always safe while being stored there. And the monthly rent was very reasonable. The only reason I eft was because I moved out of the area.
Margaret S | Overall ExperienceUnit was clean, access was good, and facility was secure. Maybe a tad bit overpriced, but overall good
martha t | Overall ExperienceAllen was very helpful and pleasant working with.
Pamela B | First ImpressionsGreat customer service by all!
Ken H | Overall ExperienceThe staff is wonderful and accommodating, facility clean. Thank you to Emily and Michael. I was actually going to use another facility, but when agent saw what was available in Latrobe, he sent to Latrobe. Very helpfully
Barbara L | First ImpressionsGreat experience! I highly recommend this storage facility!
Dawn D | Overall ExperienceStaff very helpful. Will definitely use this facility agsin
susan m | Overall ExperienceMap not updated to show additional storage units . Staff was helpful in solving problem
John T | Online Move InThis facility WAS the BEST
Janet S | Overall ExperienceVery friendly, efficient and helpful. Storage facility very clean! Wish there was a "10" rating. The gentleman not only took care of my rental, but showed me how to sign in and out, where my unit was, and how to use the garage doors. Could not be happier with the staff in Latrobe, PA!
Lyndsay P | First ImpressionsAllen was great and helpful checking in. He answered all my questions and concerns.
Christine C | First ImpressionsThe staff was a pleasure to deal with a+
Mark S | Overall ExperienceEmily was a delight (again and again)! Thank You for serving your community so well! If we would ever need storage services in the Latrobe area in the future we would not hesitate to connect with you! We will certainly refer any friends or family that would need your services! Thanks again!
Cathy J | Overall ExperienceIf I need a storage unit again, I will definitely go there again. Excellent service and well maintained storage area. Not one negative thing about it. Moving is a hassle and this place made it easier.
Michelle S | Overall ExperienceVery clean operations and easy to access.I wish it were slightly cheaper.
Joseph N | First ImpressionsStaff went out of their way to make sure my storage experience went well!
kenneth g | Overall ExperienceEmily was so helpful and patient with my questions. She went above and beyond in assisting me with kindness and graciousness! Thank YOU again Emily! Moving is stressful no matter what the situation! Bravo Emily for making my transition enjoyable!
Cathy J | First ImpressionsAllen really helped me out. What should have been a very stressful day was so much easier because of his helpfulness and patience. The staff in general here is wonderful, friendly, and so kind.
Courtney H | Overall ExperienceI was emptying out my storage unit on 8/8/2023. I could not load the uhaul truck in the bay because the tiles were being ripped up. I had to load the uhaul truck on the street. The person doing the work was a very big inconvenience for me. The person ripping up the tiles was extremely rude to my husband. Some words were exchanged between the two of them. I pushed my husband away to prevent a fight.
Scott S | Overall ExperienceEntire experience was above and beyond my expectations. The gentleman who initially checked me in with my unit was incredibly helpful and made the entire experience pleasant. I can not stress how highly I would recommend this facility to others and if I ever need a storage facility in the future this is where I will go. 5 stars all the way for a fabulous facility with incredible employees.
Adine D | Overall ExperienceStaff was very helpful and efficient.
CRAIG C | First ImpressionsVery nice people at the Latrobe office, I was very impressed .they help me along thank you
Carrie H | Overall ExperienceEfficient process
Mark f | First ImpressionsThe associate who helped me, Emily I believe, was one of the most helpful and knowledgeable salespeople I have ever worked with. She was kind, courteous, was able to answer all of my questions and was upfront and honest about everything. I felt valued and felt like she understood exactly the type of storage unit and supplies that I needed. She even helped me move the boxes I purchased to my car. This young woman is an A++++. You need to promote her. She is a very positive face to the U Haul organization! Please call me and I will tell you more about my experience.
Brian B | First ImpressionsThe general manager there was great to work with
Teresa ( | First ImpressionsWas a very nice experience. Definitely recommend for storage and truck rental.
James S | Overall ExperienceEmployees are very helpful n friendly. Would recommend this facility highly to anyone who needs to move.
Vickey B | First ImpressionsThank you for being helpful during s tressful time
Zachary b | Overall ExperienceThe folks helped make our move as easy as possible. Thankyou very much.
Rita W | Overall ExperienceI had one employee that was disrespectful other than that everyone was great
Karen D | Overall ExperienceYour stacf is amazing! Everyone was helpful and courtious. Great crew!
Scot G | First ImpressionsI like to give thanks to the young ladies for excellent service and my storage unit was perfect 👍🏽 I’d recommend Uhaul storage to anyone who needs to store their belongings ☺️
Theresa W | Overall ExperienceSpotless facility. Great customer service. Super convenient. Friendly employees. Reasonable pricing.
Dawn D | Online Move InI would recommend this facility to anyone! I could not have had a better experience! The staff was helpful, kind and very professional!
Carolyn S | Overall ExperienceStaff were pleasant and helpful each time we went to our unit. If we needed anything they were happy to help us find it.
Shirley D | Overall ExperienceJust to expensive
ROBERT L | Overall ExperienceLocal latrobe staff are wonderful folks very pleasant and helpful
Cheryl K | Overall ExperienceTop notch facilities. Highly recommended.
pedro r | Overall ExperienceThe assistant manager was very ignorant and stunk like weed pretty bad amongst a stale cigarette
steven m | Overall ExperienceVery impressed with the online check-in process. The unit was ready to go when we arrived in the access code. Worked without issue. Fantastic process.
GREGORY K | Online Move InNicest storage facility I've personally used. Property felt safe and well managed, they had wonderful staff, and I loved the pull in storage bay, that was a game changer as it rained the day I moved in! Nothing bad to say fact even the included moving carts are a fantastic bonus courtesy! Happy to be here for long storage.
Holly S | First ImpressionsManager and Staff at this location are amazing. Would highly recommend this location for anyone having storage needs.
richard c | Overall ExperienceThe staff at this location is EXCELLENT!!! I chose this location based on that... people I will want to interact with when going to the facility. Super friendly, super helpful, and the facility is immaculately clean!
Christine S | First ImpressionsExtremely friendly and helpful
Emily W | First ImpressionsUnit was clean and ready. Facility was clean as well. The entire staff were friendly and very helpful
Michael V | First ImpressionsThe new manager EMILY amazing!! She is so kind and understanding, and went above and beyond my expectations just to help simplify my mess of a life. She definitely restored my faith in Uhaul as a whole. I can't thank her enough!
Jessica F | Overall ExperienceLeadership, service and attitude were all excellent and helpful. We look forward to the continued support and professional relationship.
Pamela G | First ImpressionsThe storage facility was very clean and well maintained. The staff was very helpful and courteous in all manners. The layout of the stores facility was very useful. Will recommend to all friends and family.
Joseph K | Online Move InThe staff was very efficient, courteous, friendly and helpful. I asked questions concerning boxes and she helped me choose the correct boxes for my needs. I also rented a storage unit while I was there and she made the process easy and took the time to explain everything to me. I would highly recommend U-Haul to anyone in need of your services.
Carolyn S | First ImpressionsThe staff was amazing and extremely helpful
Marco D | Overall ExperienceWonderful service & convenient!
Cynthia S | Online Move InEmily was outstanding
JOHN K | First ImpressionsSally was such a blessing… She answered all my questions and was so knowledgeable and so patient with me… The system of getting in and getting out was simplified and I really appreciated that… I have told other people about my wonderful experience that I had there and so glad that Sally was there to help me
Kathy J | First ImpressionsI can't use my own lock, kinda stupid if I pay nearly $100 per month, if I can't use my own lock. Just a you know a right to protect my property and what not
Joshua C | Online Move InReally enjoyed being able to pull into an enclosed area to unload personal items from my vehicle. No need to be concerned if raining. Hand carts extremely convenient for moving items to and from my unit. Felt secure storing personal belongings at this location. Automatic doors and lighting very helpful.
Debbie A | Overall ExperienceStaff was very helpful and pointed us in the right direction before we had even asked for help.
Justin B | Online Move InEmily Allen and Steve are all very nice to work with. They have another employee who is new and she's also very nice. They are a great team and I highly recommend this Uhaul to anyone looking for storage or to rent equipment. They all truly go out of their way to help you and make you feel like a welcome customer. Best customer service experience I've had from a business in years. 5 stars all the way!
ELIZABETH F | Overall ExperienceAllen highberger was awesome best visit i have ever had
Mark S | First ImpressionsPerson who I spoke to was very courteous and explained everything in detail
Patrick P | First ImpressionsEveryone we encountered was very professional and helpful. We were sad to see Kylie Edwards go.
Angela H | Overall ExperienceNA
roger g | Overall ExperienceOther then the fact that I set off the entire security system... Y'all were great 😂
Stacey D | Online Move InThanks!
Joan F | Overall ExperienceEven though they were short staffed, the lady taking care of me was awesome
phil b | First ImpressionsNeed more help. That said Allen was VERY helpful and good to work with!
Chris M | Overall ExperienceThe one girl who worked there Kylie Edwards was your best employee there. Now Emily is as nice and kind as she was. So I hope she can stay there for a long time.
Lisa G | Overall ExperienceI apologize I cannot remember the 2 employees names that assigned my storage locker to me but you are lucky to have them as employees they both went above and beyond assisting me you need to do some research find out who they are and give them some recognition!!!!
Wally A | First ImpressionsStaff was very friendly, helpful and professional
Kathleen M | First ImpressionsAllen was awesome...he made the transaction smooth & painless. He was very professional. Allen & Kelly showed me to my unit & gave clear directions for the whole enter/exit process. A big thank you to both of them!
Marcia H | First ImpressionsThanks for the help!!!
Vincent P | Overall ExperienceNo one is ever there. No one ever answers phone.
Angel S | Overall ExperienceAlan did a great job, got me set up with my space and made it quick and painless. Great experience, thanks.
Keith D | First ImpressionsSteven was very helpful. I chose a smaller unit and when I had difficulty fitting a piece of furniture in I asked about a different unit and he switched things for me very easily.
Tamara H | First ImpressionsSally and Alan went above and beyond for my daughter and us!
Yassiris M | Overall ExperienceShould tell the tenet that you have to disarm the unit or units before opening. Also make your building more secure. Someone could just walk right into the self store in latrobe PA. No code to get into the side part of the building anyone can just walk in.
Jensine C | Online Move InVery clean storage units. Staff very helpful and friendly.
Barbara P | Overall ExperienceRep was extra nice
Robin P | First ImpressionsThe girl at the front counter was wonderful 😀
connie H | First ImpressionsEveryone who helped me understand the process was great! Wonderful, friendly staff and helpful staff from the Greensburg uhaul who happened to stop by!
maureen C | First ImpressionsSally was very helpful and patient while dealing with multiple customers at one time. Frankly, I don't know how she does it. She also helped me with the cart which proved cumbersome. Please give this valuable employee a raise ASAP.
JEANNE H | First ImpressionsKylie was awesome and super helpful… She went above and beyond to make sure everything was as smooth as possible. It is probably one of the best customer service experience I have had in years. Thank you Kylie!
Steven B | First ImpressionsVery nice place and nice staff
joseph c | First ImpressionsVery helpful staff
Lillian S | First ImpressionsVery pleasant experience, very knowledgeable personal, and very customer oriented.
martha t | First ImpressionsThe girl working there was very knowledgeable, kind, and accommodating. She made for a great experience overall.
Kaleena R | Overall ExperienceEmily provided very good customer service and was extremely helpful throughout the whole process. She did a wonderful job.
Kumar R | First ImpressionsBoth Kylie and the young lady that registered me into the system were very nice to deal with.
Joe P | First ImpressionsAll of the staff were incredibly helpful and knowledgeable- thank you!!
Karen M | First ImpressionsYour facility is very convenient. Tyler was very helpful and patient. I have used other UHaul places but Latrobe is the best one. Thank you
BARBARA S | Overall ExperienceBest service I've had would use them again
Willis L | Overall ExperienceKylie and the entire staff are so friendly and helpful! This is the second time we have used the Latrobe Uhaul. Always a good experience! They go the extra mike!!
Devyn L | First ImpressionsLaural Plaza 30. Latrobe Pa. Your GM Kylie Edwards has the best customer pleasing ability I’ve ever met in customer service. The whole staff was there any time I was in need of anything. Above and beyond what there job is to do. You not only have a great company but also employees. Words cannot express how Kylie helped me in this time of my son and I in our time of need. Blessed to know there are wonderful people out there. Your facility is top notice, clean, everything you need is at your disposal and easy to get to. Thank you and god bless.
Zachary H | First ImpressionsWe had nothing but a very positive experience with the entire staff. Kylie, Kim, Sally n Kristy were very professional, helpful, attentive n friendly. If all the facilities were run by these 4 women you would nothing but compliments. I realize there will be folks who will probably say negative comments about them but you will always have Karen's no matter what you do for them. We will be getting another uhaul truck later as well as a smaller storage unit n I can't think of any other place I would rather rent from than the Latrobe (old K Mart)
Devyn L | Overall ExperienceStaff is very helpful, friendly, and knowledgeable.
loreen h | First ImpressionsKylie was great. Renting has never been easier.
KEITH L | First ImpressionsOne of the best places for secure place for your items
Peggy S | Overall ExperienceKylie, Sally and the other young woman were allllll VERY HELPFUL N FRIENDLY!! We had a few hiccups but they took care of us VERY PROMPTLY!! If I could give more stars I would. Huge kudos to these 3 women for making our stressful move very stressful on their end. Gena n Devyn
Devyn L | First ImpressionsI interacted with three team members and all were extremely helpful and accommodating. Excellent customer service skills.
John C | First ImpressionsStaff was very helpful and courteous. The indoor parking for loading and u loading, plus the carts really helped!!
Devyn L | Online Move InAll associates involved in the move in process were very professional, courteous and helpful. You have a great staff.
Elaina K | Online Move InVery Helpful Staff: James and Mike Thanks
Mike T | Overall ExperienceThe guy,whoever he was,who opened my unit was amazing
Cassandra H | First ImpressionsEveryone was professional and helpful. Unit is clean and easy access
DEBORAH L | First ImpressionsGreat and friendly staff.
Larry K | First ImpressionsThe best of everything. So nice I would move in there and live. From staff to building a number 1. I rented years ago from a private company had to throw all my stuff out and stand in the elements. This is like a resort.
Cheryl K | First ImpressionsVery good operation
rudy y | Overall ExperienceAt the Latrobe storage all the door access reader did not work and didn’t have 24 hour access
karen p | First ImpressionsI feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.
Lukas G | First ImpressionsI gave an average score because I only used this unit for one week and was still charged full price . There should be some kind of refund in those cases or pro rated amount . $80 for one week is insane
Stacey C | Overall ExperienceVery helpful, explained things well. Very good location.
belle s | First ImpressionsI recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn’t make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else’s contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don’t pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn’t that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I’m disappointed and upset at this situation.
Tressa N | First ImpressionsDisappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.
LOIS S | First ImpressionsEverything laided out great
rudy y | First ImpressionsMove in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.
Beverly H | First ImpressionsFirst off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.
Juanita E | First ImpressionsWaiting for the front access construction to be completed.
doug s | Overall ExperienceEvery employee was very nice, kind, professional and helpful! I would highly recommend them! And their rates were very reasonable. I'm glad I chose U Haul storage and truck rentals! Fantastic service!😊👍
TONIA E | First ImpressionsEasy and convenient move. Very helpful and willing to answer all questions.
Hach C | First Impressions