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John LCustomer Reviews for U-Haul Moving & Storage of Leavenworth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely best customer service, Victoria was amazingly helpful and caring of every customer during a very busy day! I have used Uhaul many times and this was by far the best experience I have had. I would highly recommend this location.
BRANDON KVery nice facility.
DONALD S | Overall ExperienceGreat experience, Teran was wonderful, as always!
Bruce K | Overall ExperienceEasy scheduling and as the changed I hade to make were addressed and resolved quickly.
JOHN KI was given the wrong unit number, and the alarm system wasn't clearly explained in the beginning. I was also charged more than the sign right out front. It was okay, the unit and facility are really nice. I am thankful that the move is done.
Diana C | First ImpressionsVery helpful, friendly staff at this location. They have taken good care of my needs twice so far and I will be using them again very soon.
Shawn FGreat customer support; not quite sure why I "self-checked in" on the APP when I had to go through the same process at the counter???
BRIAN HFantastic service and exceptional patience.
Fletcher S | First ImpressionsI have used u-haul for years for rentals and for storage units.
James E | Overall ExperienceSuper service!
kevin LI need to get a compensation for extra fuel I put in. I checked out a truck with a quarter tank of fuel but I returned a truck with a half tank of fuel.
Akapong PI have found that the crew at this location are doing everything right. I wouldn’t change anything.
ASHLEY CSmooth process. Prices could be less expensive.
Ricardo G | First ImpressionsWe bought too many boxes so returned them with no problem. The staff was very polite, patient and professional. The return was quick and simple.
SANDRA KExcellent customer services!!!!!
ELIDIA L | Overall ExperienceEvery thing went great
MICHAEL CI have used this facility several times and the staff has always been impeccable. Friendly clean and welcoming to everyone. Thank you for your support
ROBIN H | First ImpressionsEverything worked fine and the customer service of the office staff was exceptional. I will always recommend this U-Haul to all my associates.
ROBIN Hvery good service and the truck was perfect, thanks for your business
LARRY S10/10 thank you
Erica A | Overall ExperienceThe app needs to be more reliable, when I went to pick up the truck. The app didn’t recognize that I had an active reservation. Which is not how my reservation was supposed to work. I had to sign into the app twice to get it function properly so I could turn in the vehicle.
MICHAEL GTruck was ready on time. Check out and check back in were both quick and easy. No issues
ELIZABETH JIt was quick and easy to pick up and return I will definetely do it again!!
DINAH MNothing! It was great!
CHARLEY MGreat service
Gregory R | First ImpressionsThe process was great.
Paul RI liked U-Haul a lot, It's simply amazing service.
Ajay MGreat place
JULIUS RExcellent support and professional assistance with checking in and hooking up the trailer.
Brian HThe associates are friendly and helpful. I have rented from this location before and it is always a pleasant experience.
SHARRI KEverything went well, thank you
Jesse HVery friendly and professional. They made the whole very easy and explained e everything I needed to know. Great people.
DANIEL SEveryone I spoke to on the phone was amazing. The ladies who delivered my pods were amazing navigating traffic and getting my pods placed perfectly so I could get them loaded.
Destinee JI had a one-day local move, and I was very impressed with the service both when the vehicle was issued and when it was returned. The staff was well organized, very friendly, and had a plan for everything. It was a great experience, thanks!
ROBIN GAll went well besides my two sets of bed railings being stolen. The staff was very helpful in helping me recover a new lock due to that being taken also.
Audrea F | First ImpressionsI’ve used U-Haul a dozen times over the last 25 years and have never had any problems whatsoever. Y’all there at the Leavenworth facility have been awesome, my stuff was dry and completely safe for the last three years. And all of the staff have been amazing. Thanks for everything
Timothy S | Overall ExperienceI’ve rented trailers from U-Haul numerous times over the last year. Always had a good experience.
Gregory BStaff that helped us was extremely rude. She was not helpful at all with questions. She very quickly highlighted certain things and was annoyed with our questions. Also, the gauge helper for refueling is incorrect, So yes I donated $20 to U-Haul as she so rudely commented we'd do if we didn't follow the gauge.
JANELLE MI requested a dolly with my truck and he forgot it and was going to deduct it from my bill and forgot to do that so now I have to go back and get the refund. The truck wasn't ready and waiting for me like the last time.
Pamela IFemale went above and beyond to ensure the trailer was hooked up safely to the pickup. She is smart, thorough, and professional!
Peggy AAmazing customer service experience!
Trevor DHolden took good care of needs. Friendly and courteous.
GEORGE RThey were pretty fantastic. They helped me out. I don’t know what much else I could do.
Sabrina EThanks for your help ! staff was great and helped out .
jasent l | First ImpressionsCustomer service was fast, friendly and experienced.
JUSTIN SThey were great in looking for an option to save me money. Also, the staff kindly hooked up the tow equipment for me.
William PProvided friendly, good customer service. Thank you
DAVID WEverything went smooth.
Robert MYou are very efficient and easy to work with. I am a grateful customer
AMY WVery courteous and professional!
OLIVIA LFriendly fast staff. Good equipment.
HOWARD CQuick and easy! Great service. Highly recommend!!
Dale SBest service ,staff & equipment! Staff very knowledgeable about customers needs!
JENNIFER NYou could slightly lower the cost per mile. Other than that, the staff and everyone I encountered at this location were knowledgeable, professional, and great representatives of U-Haul. Thank you!
MARK JProfessional, friendly folks working there.
ARTHUR AHad tobreschedule due to a snow storm and the women, I think caryn was her name helped me twice when I called and made the changed immediately and understood my issues A plus to her
JEFFREY MThe team members at this facility I interacted with exceeded my expectations. It is stressful enough moving and they made my experience flawless!
Brenda P | First ImpressionsWill use you again
Debbie M | First ImpressionsKeep doing what you're doing. I've rented from this location several times, and it's always been a great experience. The employees really know what they're doing, and the equipment is always clean and serviceable.
CHARLES SGreat service.
JEREMY TAwesome people it was so easy to rent!!!!
MARYANN GStaff is very friendly, helpful and super nice. Would recommend to anyone.
Daniel T | Overall ExperienceI was very grateful for the great service.
AMY WI received the services I expected. Simple, just the way I like it.
david nThe price was the only concern. It was better than competitors, but in these economic times it was at the top end of what I was comfortable spending. Overall a terrific experience and great communication. Everything was made very easy.
Michael LVery pleased with the results from the staff and the UHaul community. ❤️🌹🥰
Beatrice W | Overall ExperienceStaff is amazing, so nice, and very helpful!!
Linda R | Overall ExperienceThey went above & beyond for me & I truly appreciate it.....
ANNIE H | Overall ExperienceThank you all so much Ruby Crouter
Ruby C | Overall ExperienceI've used this U-Haul location for several years for storage, and several cross county trips. Always fully professional, always seemed ahead of my needs. This team is easily the most professional U-Haul teem I've used.
William S | Overall ExperienceGood Day, to the Uhaul Company. I really want to Thank You for using your Facility. The staff were all wonderful these past several months. I really want to Thank Ms Teresa Wilder, for all her help and support with my storage Units. I tip my hat off to her for bending over backwards to help me and everyone around her. THANKS Again Mr Robert Rollins!
Robert R | Overall ExperienceHelped out in a pinch and extremely friendly & professional staff!!
Kurt C | Overall ExperienceHolden was incredibly helpful and made the entire process simple and painless. We will definitely refer all our friends and family to this location!
Krista H | First ImpressionsGreat place and staff, help you fast.
MICHAEL N | Overall ExperienceThis is my second time using this particular storage in Leavenworth. I pick it because I feel like they are fair and always go above and beyond for their customers. They have been very helpful both times. And both times I rented and a truck rental they made it easy. I'm not good with these things and get frustrated quickly but they always lend a helping hand.. especially the management.
Elizabeth g | First ImpressionsHaving moved 13 times as a military service member, I can confidently say that this U-Haul center is exceptional. It’s the cleanest, friendliest, most timely, cost effective, and professional location I’ve ever used —even when compared to other companies. Highly recommend!
Raphael V | Overall ExperienceThe facility was exceedingly clean and well lit. The bathrooms were always well stocked and clean as well. The office staff was always very responsive and friendly. We highly recommend this location for short term or extended storage. Well done U-Haul!
Howard K | Overall ExperienceGreat facility
MICHAEL B | Overall ExperienceThis isn't the first time I've used this facility. Every one at was polite, professional, knowledgeable and went the extra step to help this 70 year disabled senior. And I'm sure this facility have a special team, and should be recognized.
QUENETT S | First ImpressionsHad booked 3 small units paid for and went to look at them. Felted I needed more room staff was very helpful making changes to rent a larger unit.
Vernon W | First ImpressionsThe customer service rep I had, was unbelievably amazing. I believe his name was Jerry, he helped me get situated with a rental and storage. Being military I have used U-Haul many of times. This was by far the best service I have EVER had. He made sure to show me multiple options for storage, offer insurance and additional coverage options. While simultaneously being one of the only good things thus far in the move. He was extremely knowledgeable, sympathetic and appeared to genuinely care about his work and his effort to help. This is what customer service should be like! He’s an absolutely amazing asset to your team and operations , give this man a raise
Adam C | First ImpressionsI haven't visit my unit for over 6 months to be surprised that it was a dust free . Unlike any other storage companies. I got to hand to you guys .
Waiel K | Overall ExperienceVery friendly customer service!!! Teresa and her crew are GREAT!!!!!!
Security t | First ImpressionsGreat
FREDDIE R | Overall ExperienceEVERYONE here has been exceptionally helpful and pleasant. It's sad that I have to say that since it should be the norm for people to enjoy their jobs, but it's noticeable. Great staff, good location and great storage / rentals. If I need them again - I'll be there and not even look elsewhere.
Susan K | Overall ExperienceSuper convenient set up and close out. Great/clean area and helpful employees.
Karli R | Overall ExperienceMaybe put a sign for the unit #’s to let customers know your updating the unit #’s
Chalena M | First ImpressionsTerren was wonderful! I inquired about a month ago on a 10’ x 10’ storage cell for May. She said they were full, but would call when something came available. Space came available last week and she called. When I arrived, she was ready for me and signed me up quickly. She’s a pleasure to work and is a great asset to you business!
Bruce K | First ImpressionsMy Uhaul is an awesome facility. They are patient and very helpful.
Barbie B | First ImpressionsNicest storage facility I’ve ever used, and the staff is great.
William P | Overall ExperienceSeamless process!
Theodore L | Online Move InI reserved a 10x10x10 storage unit. I got 2 closets instead. I was already having a difficult move and having to put my things in storage was a temporary solution until I could get a new lease finalized. If a 10x10x10 was not available it should have never been advertised as being available and 2 closets should not have been the solution. I didn’t have the time to adjust as my rental truck was due back and I didn’t need the stress of trying to locate another storage facility with the actual size I needed. Just a bad experience overall And it was not the storage facilities fault. I reserved online and the online system was ultimately responsible
Alphia H | Online Move InWould use again 100%
Lynette A | Overall ExperienceBest in town!
Scott L | Overall ExperienceVery accommodating and easy to move
ELIZABETH M | Overall ExperienceThe employees were very rude. One day we went to get a bed out of storage we loaded on the Dolly. A man that works there came and Locked the big sliding door 10 min before closing time. A lady came from The office and said oh well you will have to take it through the regular door. This was the second time we dealt with extreme rudeness and unprofessional employees. I plan on making a corporate complaint about this
Rebecca R | Overall ExperienceCory and the rest of the staff were exceptional! Every question I had was answered before I asked.
Susan K | First ImpressionsI didn't understand why you get the code online but you can't get in until you check in with the office didn't understand why the maps are inside the units when you have to ask where they are or go inside the office to see where it is on the television and was informed by a worker that the garage doors break very often. The employees were very friendly and helpful. They seemed happy to answer any question that you had and that we weren't a bother coming into the store. Will rent from them again and again. Best moving company I have ever dealt with. I will tell you that I use moving companies and storage places very often. Love the fact that they will buy boxes back if you didn't use them that is a great benefit to have cause I always buy too many and have no use for them.
Danielle B | Online Move InStaff were friendly, answered all questions, even common and dumb ones without judgement. Services were well explained in detail, and were readily available when needed.
GABRIELLE T | Overall ExperienceTeresa and her team are consistently delivering the best service. Super helpful and professional at all time. Great team and great U-Haul location.
Rozenda D | Overall ExperienceThey make sure that I got the correct storage that I would need so I didn't overspend my money very appreciated thank you.
Robert C | First ImpressionsWhen I cancelled the big unit we were renting, it was 4 days after making a monthly payment. There was NO PRORATED REFUND!!! YOU SUCK IN THAT REGARD!!! THEN THE UNIT WAS RENTED TO ANOTHER PERSON WELL BEFORE MY CONTRACT PERIOD THAT I PAID FOR WAS UP!!!! THAT IS AT BEST UNETHICAL AND SHOULD BE ILLEGAL!!!! I really should DISPUTE that payment with my credit card company.
Rick V | Overall ExperienceEveryone was very helpful and accommodating. We really appreciate the help and flexibility with this rental. Will definitely use again if the need arises. Thanks!
Edward G | Overall ExperienceThank you!!!
WILLIAM S | Overall ExperienceA great facility and friendly staff
Steven F | First ImpressionsPoint out location of alarm to check in/check out
Kelly B | Online Move InTeresa W., GM of the Leavenworth location, was extremely helpful and attentive when I had to end my lease suddenly. I highly recommend the Leavenworth location for their excellent customer service!
Rhiannon C | Overall ExperienceMy only issue is not with the facility. It is with your app. When I rented the unit, I provided a credit card which is still in my profile. Both months that I was charged the credit card was not processed and I was hit with a late fee. After the first time, I checked to ensure the card on file was valid and that I had signed up for auto pay. The send billing cycle it occurred again. If I had intended to need the storage unit long term, it may be enough for me to consider not using U-Haul as the point of auto pay is not not have to worry about the billing cycle date and prevent not paying bills on time.
Paul M | Overall ExperienceFix the potholes in the entrance to the facility
Joshua A | Overall ExperienceOUTSTANDING SERVICE
ALFRED W | Overall ExperienceGood storage unit. Like the pull in garage option, but felt like the room to storage size ratio was not correct or at least not correctly advertised. As the only way to fit a 1 bedroom apartment in the unit is by stacking stuff on top of one another which can be hard if some furniture isn’t as study.
Imaya f | Overall ExperienceI love the storage unit it was clean and had restroom
MARLYN W | Overall ExperienceVery professional friendly and helpful
Lynda B | Overall ExperienceYour harassment of text every 15 minutes after I repeatedly responded STOP as well as having my number removed got you this review
Donna H | Overall ExperienceAmazing storage facility and staff!!!!!
Roger W | Overall ExperienceVery easy contract, clean facility, friendly staff!
REBECCA L | First ImpressionsVery nice facility and super helpful staff. Thank you!
Dawn T | Overall ExperienceExtremely satisfied with the Leavenworth location on 4th Street! Everyone there is very helpful, very pleasant and accommodating. My first time ever having to use storage or a rental truck and they were so kind to me. Thank you to everyone who works there!! Returned the truck after hours and right in the middle of it my daughter's phone lost power. So couldn't finish. When I called the help number the person I got was just very uncaring and I guess I was wasting his time..that's how he acted. But when I contacted my 4th Street U-Haul in the morning they had everything under control, no issues, no problems and even said they owed us 89cents, lol, of course they can keep it! They are wonderful!
ELIZABETH G | Overall ExperienceConvenient and reasonable price. 5 of five stars.
JASON H | Overall ExperienceOriginally had my belongings stored at metropolitan but theft and higher prices made me switch. I wished had used U-Haul all along.
toi m | Overall ExperienceVery clean and new facility.
Roger W | Online Move InStaff very helpful!
lance b | Online Move InGreat staff
Michael B | Overall ExperienceThank you so very much.
WILLIAM S | First ImpressionsThe staff is great!! The facility is clean and secure. Never worried about my safety or stuff. The old check-in system was glitchy. I set the alarm off almost every time to the point of being comical. The staff was amazingly patient with me. A very fun and personable crew. The new check-in system works great but I do miss my interactions with the staff. A great place to store stuff - highly recommend!!
MALISSA R | Overall ExperienceWould recommend to all! Friendly and very helpful.
Brian P | Overall ExperienceClean. Concvient. Easy to access.
Amanda H | First ImpressionsThe only suggestions I would have are: 1. Be able to contact the facility directly 2. Have supplies to fix the doors ( I had to go purchase a carriage bolt and nut to fix the door 3. Add to your phone system the option to speak with someone about your storage unit. Other than those few things I had an excellent experience. Even with the rent king me a unit with someone else’s stuff in it
Heather B | Overall ExperienceThis facility is the only one that I have seen that has a place where you can pull your vehicle inside and load and unload in comfort. There are plenty of carts provided to move your items. The staff was very helpful and friendly. Everything was great!!!!
Dave R | Overall ExperienceI was really pleased that I was able to switch units with no hassle. I liked the fact that I was able to go on line and set everything up.
Cita S | Online Move InTeresa and her staff were excellent. I came to them at a time when I was going through a very difficult divorce. I had a house full of furniture and needed actually 3 units to store everything. That was nearly 18 months ago. Since that time my life has settled and I am now stable. I could not have done any of this without the comfort of knowing that my personal belongings were in a safe and secure location, close to my new home. I cannot thank them enough and I would HIGHLY recommend their facility to anyone who is in need of storage space. My sincerest thanks to Teresa and her staff and I wish them continued success and happiness for years to come! Respectfully, Richard Humphrey
Richard H | Overall ExperienceFriendly staff and great customer service.
Christine O | Overall ExperienceCorporate Uhaul needs to work on their website and available reservations. Doesn’t line up with what the local facilities have. Not the local place’s fault, it’s corporate’s issue to fix
Joe K | Overall ExperienceTeresa was wonderful to work with. She was very friendly and helpful. We had a great experience with UHaul and appreciated the free month of storage that came with our Uhaul trailer rental. It was just what we needed while we found a place to live.
Jessica T | Overall ExperienceI had a great experience and I had no problems
david m | Overall Experience👍
Tammy C | First ImpressionsThe staff in Leavenworth at friendly and professional. They answered all our questions and gave helpful advice. Check out and in of the vehicle was super easy. I received a call within 30 minutes stating I had left something in the van, so I would add trustworthy too!
Laurie R | First ImpressionsI have always had a great experience when working with the entire staff at this location. Everyone is very friendly and helpful. They definitely have their customer service down to a science. The process is flawless. I've rented trucks as well as a storage unit and both transactions were done in almost no time. The employees are very knowledgeable and did a excellent job at explaining to me the process. The facility is cleaned and we'll maintained. The manager is very pleasant and you can really tell the employees take pride in what they do. I highly recommend this location. Thank You.
SCKETHIA B | First ImpressionsThanks for all
Alfred B | Overall ExperienceThe staff was very friendly and helpful.
Barbara H | Overall ExperienceI don't know where to begin. I was always met with a smile and I was given full attention to my desires. Then when I found I needed a place that was easily assessable I was easily relocated to that storage room. I could not have asked for greater Customer Service. Thank YOU!!
Linda W | Overall ExperienceStaff were always helpful
Kenneth Z | Overall ExperienceBuilding is kept very clean. I had no problems at all with the multiple units I used. Also had UBoxes stored there for several months without any issues. Everyone I spoke with in the office was cheerful and helpful. The only suggestion I would have is to have some trash bins added. There was no trash can available for disposing of, even small, items.
Amy T | Overall ExperienceThe staff was very friendly and helpful. They accommodated my needs and wants. They saw you it that we were fully ready.
Kenneth P | Overall ExperienceTeresa was great!
LaShanda W | Overall ExperienceI'll be back !
Burnett H | Overall ExperienceI didn’t even have my stuff in storage for a week they could at least gave me back some of my money on a probate
Crystal S | Overall ExperienceVery competent and courteous staff. The facility was always clean and well maintained. I would use it again if necessary and would recommend it to anyone needing good, secure storage.
Michael S | Overall ExperienceOverall great experience and appreciated the friendly staff. Only complaint would be the two broken loading bay doors on the south side. I was fortunate to get the only working bay during my move out.
mark z | Overall ExperienceAfter move out, manager called and confirmed before closing my account with uhaul. I had gotten busy and she remembered I had moved out the previous day. I really appreciated her attentiveness and taking care of the transition smoothly.
MICHAEL A | Overall ExperienceI loved everything about this storage facility, from the indoor, climate-controlled units to the drive-in bays for loading and unloading that sheltered the vehicle and belongings from sun and rain during the transfer. The staff is wonderful. The place was clean and easily accessible with the card access. Good alarm system. The carts are a God-send. Thank you U-Haul! And I also really liked the small area to leave items that were no longer wanted. Others could take them if wanted, or U-Haul disposed of them. Great place. Would recommend to others.
Dakota M | Overall ExperienceWe were impressed with the cleanliness and the ease of use. Our storage goods were well protected and we did not worry about theft or damage. Would recommend the Leavenworth facility to friends and family.
TRACYANN B | Overall ExperienceThank you
Thomas B | First ImpressionsThe manager Treasa was the greatest, if she is running any u-haul I would do business there. I give her and her staff 6 stars
Ronald s | Overall ExperienceThis has to be by far the cleanest UHaul storage center I have used. The staff was extremely friendly and quick to assist me with returning my rental and getting a storage unit. The bay doors were super convenient because our arrival day was rainy, so our stuff did not get wet when transferring from the truck to our unit. Will definitely recommend this store to friends. Give your janitorial staff a raise- the bathrooms were always immaculate!
Sara E | Overall ExperienceI had reserved 2 outdoor units over 6 weeks ago because I would be unloading a full house of furniture. When I got there, there were no outdoor units available. I was given 2 indoor units that were very far apart from each other and had to pay more. I ended up leaving to have find outdoor units in another town which caused me to rent the U-Haul truck for an additional day. This lead to $80 in additional gas, lost help, and inconvenience of having to move again . Very disappointed
Brian K | First ImpressionsTheresa was a professional. The others always had attitude when answering the phone or questions when in person; lazy, sat instead of engaging customers; did not know protocol. Unit itself was perfect but price hike never justified; there were available units constantly.
KYLE L | Overall ExperienceThe Team was great!
Dave G | Overall ExperienceMy son at Fort Leavenworth had recommended it to me
Burnett H | Overall ExperienceTheresa and staff fantastic.Thanks for everything
Kelly A | Overall ExperienceI have a double attached as one and the alarm goes off on one but not the other. Hope it gets fixed.
Thomas A | First ImpressionsThe staff was very helpful and nice. Told us all about storages options and even helped w moving truck.
Lisa S | First ImpressionsStaff professional and helpful. Garrett was very helpful in showing me location of unit and loading areas. Check in experience went smooth and stress free.
David H | First ImpressionsKaren was awesome.
Fidel M | First ImpressionsStaff were all very helpful and friendly. No complaints
BEN N | First ImpressionsThe team at U-Haul was 10 out of 10. Couldn't ask for better. Always ready to help with a smile.
Marlo L | Overall ExperienceI have had no problems with this new hall facility .Everything has been very nice.
Denise F | First ImpressionsVery friendly staff and knowledgeable and a very clean and well taken care of storage units
Roger V | First ImpressionsSecond move out and hopefully last one in my life time, placing in storage and moving out was extremely pleasant and knowledgeable. Would highly recommend it to everyone I know
Regina H | Overall ExperienceI really love the staff and the location and the prices
Deborah G | First ImpressionsI was very happy with your services! Thank You very much!
Darla S | Overall ExperienceI don’t remember the gentleman that helped me yesterday… but he was professional and Courteous.. Please let him know I appreciated his service !
Charles W | First ImpressionsAMAZING!!! The staff were very helpful, funny and made my experience so pleasant. The best customer service ever;)
Jennifer V | First ImpressionsWe are in South Carolina right now so couldn’t tell you anything about the unit.
Sandra H | Online Move InSatisfied overall but would be convenient to have 27-7 access.
Jeff H | First ImpressionsWill come back next time I need a storage unit.
Mark R | Overall ExperienceAmanda was very helpful!
Rick W | Overall ExperienceThe woman who helped me was friendly and very helpful. The facility is very convenient.
Jennifer M | First ImpressionsOutdoor storage has large step going into unit and makes using a hand cart impossible can only hand carry
Billy S | First ImpressionsEveryone is very friendly informative and helpful. I rate them all a 10 couldn't get any better
Marlo L | Overall ExperienceI rented a storage space and a trailer. Amanda was very professional and knowledgeable. I wish all service employees were as helpful a she was. I will recommend that anyone in need of storage or moving contact Amanda for help.
Rick W | First ImpressionsStaff is friendly, courteous and always willing to help. The facility is always clean and well maintained. I have never come across such a large facility that is so well organized and so well staffed. I imagine they face some daunting challenges, however the entire staff functions as a team. This can only be a result of excellent management skills as shown by their Manager Teresa Wilder. I am going from memory here, so forgive me if I have misspelled her name! She has worked with directly and has gone above & beyond to make my UHaul experience as seamless & painless as possible! Great Job & a sincere Thank You to all of you!!!
Richard H | First ImpressionsVery very organized and extremely clean. Agents all were friendly , professional and very knowledgeable.
James W | Online Move InI went inside to reserve my rental truck and it was done incorrectly. I had to drive to Parkville when I live in Leavenworth and did all the inquiry and establishing service in Leavenworth. I emphasized how important Leavenworth for the pick up and return was necessary so even if a smaller vehicle had to be used I would do that versus go somewhere else. It was acknowledged by the employee. Employee also did the online reservation. Total screw up and misleading/shady. Secondly, my storage unit which I reserved three weeks earlier suddenly was “kicked out of the system with six other people”…….. not acceptable. The worst organization skills ever seen and the two females at Leavenworth location are absolutely horrible, argumentative, unprofessional,aggressive and attacking employees. Definitely incompetent, and they couldn’t even answer simple basic questions about the business. I expect refunds for all the MULTIPLE ERRORS at the Leavenworth location w my rental and storage unit. The Parkville location did fine.
KYLE L | First ImpressionsThe gentleman who help me was informative, friendly, and offering different options for my needs.
Michael A | First ImpressionsThe application for the storage unit wanted information I did not have. It wanted 2 addresses but I only live in one house with one address and it wanted 3 phone numbers which my wife and I only have 2 cell phones. The lady behind the desk had to lie and info the additional info on the application so it could be submitted. U-Haul needs to rectify this problem.
Robert M | First ImpressionsFacility was well-kept, staff were extremely helpful and able to provide support when required, and security was optimal.
Matthew S | Overall ExperiencePlace is new and first class. employees are great. Manager is on top at all times. Priced right and convenient!
James E | First ImpressionsVery friendly and knowledgably staff. Was a great experience.
rick w | Overall ExperienceA professional staff with great customer service. They are experienced with helping customers resolve all relocation and storage issues. Highly recommend this Leavenworth U-Haul facility.
Ruben I | Overall ExperienceIt was wonderful to be able to pull up and into the garages to load and unload. We needed up moving in the rain on our way out of storage and this feature was a move saver!
Jennifer F | Overall ExperienceTheresa and crew are exceptional. I have found them all to be equally helpful and knowledgeable. They care and it shows! Thanks to all there!!!!
GEORGE H | First ImpressionsSafe, clean, and conveniently located storage really helped me during a time of transition. The office staff was friendly and helpful. I have recommended UHaul Storage to my local friends.
Karen L | Overall ExperienceNot enough words to describe the help and support provided by the staff and manager at the U-Haul facility in Leavenworth, Kansas. Best experience in the worst of circumstances. Thank you.
James W | Overall ExperienceVery clean, friendly and helpful staff
sheryl p | Overall ExperienceThe pull inside- unload doors at rear of building should be accessible after-hours, in case people can't arrive during normal operating hours. We saw no difference in front versus back, except for ability to pull completely inside in the back. Very inconvenient if you have alot to unload and your unit is at the back of building.
Linda D | First ImpressionsProfesional staff that is experienced with helping military families. We had last minute changes and they out of the way to help our family. They provided recommendations to solve our last minute changes. A big Thank you to all the staff and management at the Leavenworth U-Haul facility.
Ruben I | First ImpressionsTeresa and Jeff plus all the staff are friendly courteous and helpful with anything anyone needs
Teresa M | First ImpressionsNavigation through the online process had hiccups, it kept pulling out of my bank account then crediting then debiting about 3 or 4 times. It didn’t give me the place to put the code for the free storage. I had to get a refund in person, which was great. Overall, I was happy with the move. The only negative was the ramp should be longer.
Sherri S | Online Move InYou made my travel safely and easily. Thank you all
Ali a | First ImpressionsManager and staff are very helpful friendly and accommodating.
James T | Overall ExperienceEveryone at this office was very friendly and helpful
Marlo L | First ImpressionsStaff was Very Knowledgeable And their Service was Exceptional.
GEORGE J | First ImpressionsToo expensive
TAMMY L | Overall ExperienceI enjoyed my experience at this location. Amanda went out of her way to assist me and I greatly appreciate it!
LaShanda W | First ImpressionsGreat Service Overall! Staff are professional and friendly ; I will recommend this U-haul facility for future services. Thank you kindly, H.M
HERBERT M | Overall ExperienceWe decided to see if U-Haul was open on Easter Sunday. We were amazed that it was and our experience with Amanda's assistance was over and beyond our expectations. Amanda was incredibly helpful, understanding and found a solution that worked for us. Amanda's knowledge and assistance totally sealed the deal on us deciding to go with a self service move.
TIMOTHY H | First ImpressionsGreat Customer Service and storage facilities are well maintained.
HERBERT M | Overall ExperienceIn the beginning (when trying to secure business) the staff, manager Teresa was very informative and nice. Toward the end, and/or when trying to secure a different space, I was told corporate held spaces, nor would they communicate timely, which cost me an additional $39.95 (month storage)by being a day outside of the grace period and there was no pro rate as per one of the representatives. When trying to rent a trailer, another representative was pushing a lot of buttons and not communicating what was being done, states that my information is not in the system (sounds fraudulent and indicative of mischievous activities). You're in a customer service roll, you deal with customers, you have to talk to people, have them understand what you're doing... You are the face of uHaul. Thus far, unsatisfactory performance all the way around. Disappointed!
courtenay r | Overall ExperienceStaff was very helpful and friendly. They took the time to explain all the details to me. I appreciate the quality of professionalism and courtesy.
Tanyta M | First ImpressionsBest moving/storage experience. Management is top notch and made sure I was taken care of. I will only use and recommend this U-Haul location in Leavenworth.
Joshua B | Overall ExperienceEasy access. Clean. Well lit.
John B | Overall ExperienceIt would be nice if I could access my unit 24/7 or at least till midnight but besides that I love this facility especially the garage that allows you to get out of the weather while you load and unload!
Richard M | First ImpressionsOur 10x20 storage unit was not 10x20, rather two 10x10 units. This was not disclosed anywhere. One of the first units we were assigned had a pole going right through the middle of the unit, taking up space and usefulness. Pricing on our map of units was inaccurate (according to the worker.) We were able to exchange units but the set up was far less than ideal for moving a 26 ft Uhaul worth of items to storage. Very narrow hallways & one 10x10 unit had a large roll open door, while the other 10x10 unit had a much smaller walk through door making it very difficult to maneuver large items.
Sara H | First ImpressionsGreat location. Very clean. Community share. Easy access with convenient truck access. Great people.
ronald g | Overall ExperienceI will never use this location again for a storage facility. I am so unhappy! And I will never recommend to any of my friend or family!!
Lacey C | First ImpressionsTeresa treated me very well! Very knowledgeable and friendly! Here staff were second to no one!!’ Great Job!
Charles w | First Impressionsbest uhaul exp I've ever hah
Terry H | First ImpressionsPersonel were knowledgeable and friendly.
James J | First ImpressionsTHere was a red tag on the door saying "do not rent. Rat trap missing." pretty disconcerting.
Michelle H | First ImpressionsGreat staff and great facility!!!!!!!!!
Aubrey C | Overall ExperienceTeresa and her team are absolutely AMAZING! Over the years I have has several storage units and never has the staff been as wonderful as this one. Thank you all so, so, so much!
DANELLE G | Overall ExperienceGreat customer service.
Daniel L | First ImpressionsThe staff members we interacted with throughout the whole process---Teresa, Ali, and Jason---were exceptional. They relieved a big part of the stress of a big move. They should all be commended for their professionalism, courtesy, kindness, and eagerness to provide the very best customer service.
RICHARD B | First ImpressionsThe staff was friendly and helpful.
Justin B | First ImpressionsI had a great experience in the store. The staff was friendly and helpful. One of the members spent a good amount of time trying to resolve an issue higher ups in the company had made. Ridiculous that I reserved a unit and the store was unable to get me that unit because of flaws in the Uhaul system. Now, I had a truck full of stuff. So I had to spend more money to get a unit size I didn’t make the reservation for! Like that’s not my issue y’all messed up! Big props to Ali who was working at the time. I was searching for other storage places when he told me the news. However, he was able to find me a similar unit and really sold me with his customer service.
Montezia S | First ImpressionsVery clean and neat building . I lost my card my uhaul card I dropped it there I think somewhere next to the box 1679
Bruce F | First ImpressionsThis is the best storage place i ever been to.
Deborah G | First ImpressionsThe clerks were very helpful and pleasant to work with. They are two fine young me who take pride in what they are doing.
Maximilian E | First ImpressionsGreat staff
James B | Overall Experience