Customer Reviews for U-Haul Moving & Storage of Longwood

2,139 reviews

650 N Ronald Reagan Blvd   Longwood, FL 32750
(N Of Hwy 434)

(407) 339-0414

View Facility Map

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(407) 339-0414

650 N Ronald Reagan Blvd
Longwood, FL 32750
(N Of Hwy 434)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BARBARA A 
Rating:
5.0

Customer did not leave a comment.

EDGAR F  |  Overall Experience 
Rating:
5.0

Very good experience when I rented my storage unit, the lady who helps is super friendly

GLADYS R  |  Overall Experience 
Rating:
5.0

Jeff is very helpful and professional so is the rest of the team there

ANTHONY A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luanne V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OSAMA S  |  Overall Experience 
Rating:
5.0

Nothing negative to say. Everything went very smoothly and I’m grateful

Lindsay C  |  Online Move In 
Rating:
5.0

I like potatoes

rodney s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria P 
Rating:
5.0

Professional, friendly, courteous, prompt, attentive service with a smile. Super helpful with how to use a phone for getting the truck!

KRISTAL H 
Rating:
4.0

Rats eat my Furniture

Hussameldim A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chung Y 
Rating:
4.0

Customer did not leave a comment.

Michelle G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURINDA A 
Rating:
4.0

Customer did not leave a comment.

Jennifer K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Q  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheana T  |  First Impressions 
Rating:
4.0

I do have one thing that disappointed me about my experience. I called your location at 2055 FL HWY 436, WINTER PARK, FL. My specific question was that there may be a need to extend our rental. This location told me no problem extending. Just call the location and inform the staff member. I finally ended up renting from the location 650 N Ronald Reagan Blvd, Longwood, FL. I called a day before on Friday, a day before my scheduled return date to extend my rental through the weekend. The rep at the Longwood location said no can do. I had to wrestle with him on the phone for a bit before he conceded. So my question to U-Haul is does each location make their own rules? It was frustrating to say the least.

Raul V 
Rating:
5.0

Staff is very friendly and helpful 🤠

BARBARA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN G 
Rating:
5.0

Customer did not leave a comment.

JANINE R 
Rating:
5.0

Customer did not leave a comment.

ALENA C 
Rating:
5.0

Customer did not leave a comment.

NAEEM A 
Rating:
5.0

Roy yesterday was such a big help. He made sure he took care of me.

LISANDRA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STUART E 
Rating:
5.0

Customer did not leave a comment.

NAEEM A 
Rating:
5.0

Nothing. The truck and trailer rentals are always available when we need them. Thanks!

STEPHEN G 
Rating:
4.0

Folks helpful an very knowledgeable

DWAYNE B  |  Overall Experience 
Rating:
5.0

The only thing that I didn’t like is the gate to exit pulls in instead of outward it makes it difficult to leave

Matt N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FELICITA O 
Rating:
4.0

Nice job by staff

vernon a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARREON F 
Rating:
5.0

Customer did not leave a comment.

KEVIN M  |  Overall Experience 
Rating:
4.0

Access hours are a problem

RANDY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila R  |  Overall Experience 
Rating:
5.0

Nice easy sign up

RANDY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Jennifer B  |  Overall Experience 
Rating:
5.0

Exclen e

WILLIAM J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Connie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES L 
Rating:
5.0

Customer did not leave a comment.

Donald J  |  Overall Experience 
Rating:
5.0

My experience was great 👍😃

SHARON E 
Rating:
5.0

see above. i hope uhaul gets back with me and rescinds my extra drop change fee because i use uhaul often

LAURIE M 
Rating:
5.0

The gentleman who helped us, whose name I cannot remember, was fantastic. He detailed everything for us, he showed us the exact unit and how to get in and out of it. He was just over and above what he had to do.

BARBARA T  |  First Impressions 
Rating:
5.0

The Gentleman that assisted me was EXCELLENT! He was very polite, professional and Helpful. I will come to this location again.

RALPH G 
Rating:
5.0

Everyone at the U-haul location in longwood(650 Ronald Reagan blvd) is absolutely out standing! The young lady there has fantastic customer service. Got me setup to move in and did everything she could to make things easy and smooth. She went above and beyond to keep all customers happy, all while still handling multi customers and taking care of the facilities. We ran into some issues getting setup(nothing she could have predicted). How ever she got assistance in to fixing the matter promptly. She reached out to her manager windall who was able to advise her and get things worked out. Clearly due to his high standards of service, this is why everyone around him is also A1! Great management skills! Though it took some time they all were very patient and persistent and were able to get everything resolved. Jeff is another employee at the location who helped in taking care of me. Just all around everyone I dealt with were fantastic. I've had units here previously with other employees and always have a satisfactory experience and this has been no different. I'll always continue to give my business to u haul and especially the longwood/altomonte springs location windall manages!

devin w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANAI M 
Rating:
5.0

Customer did not leave a comment.

Anastasia M 
Rating:
5.0

My sister passed & I had to move some of her things. The grieving process is difficult but this U-Haul experience helped everything run smoothly. Wendall the manager made sure I received a quick & easy to understand answer to my questions about my rental. He assured me the free month of storage would be free when I vacated the unit after 6 days. Leanne & Logan got me in & out quickly & easily. This team made things work as well as possible. I couldn't ask for anything more. Dirong this trying time this experience at U-Haul was better than I could have imagined.

MICHELLE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANE A  |  Overall Experience 
Rating:
5.0

The attendant was wonderful! MDe our experience much more pleasant 😃

LEXIE M 
Rating:
5.0

Customer did not leave a comment.

Kathryn B  |  Overall Experience 
Rating:
5.0

I was stressing because my sister died & I had to move her things in a hurry. The Leann, employee who helped me pick up the truck was so very helpful & let me know ow I was eligible to receive a storage unit for free for 30 days. I said thanks but I wouldn't need it. The move became more complicated & I did actually need the unit. Thanks Leanne🙏🏽 Then the move ran late & I returned to U-Haul at 5:28pm. I called Logan 3 times asking if he could stay to give me a storage unit & let me in the gate. Logan was an angel. He not only let me in he stayed to make sure I got a lock, knew how to use it, knew where to leave the truck..., He went above & beyond to make sure everything went well. The people at the 650 S Reagan U-haul are the best. I picked the U-haul location closest to my home. I'm glad they are so convenient.

Michelle H 
Rating:
5.0

Great service!

BRENDA L 
Rating:
4.0

Good overall experience

JAMES H 
Rating:
5.0

Good experince with storage when neede. As well all staff were very nice and professional.

Michael V  |  Overall Experience 
Rating:
5.0

The lock on E28 is rusty and broken and hard to move. A new latch needs to be placed on there immediately. I'm concerned about the security of my things.

TIFFANY H 
Rating:
5.0

Great facility!

Robert s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN P 
Rating:
5.0

Customer did not leave a comment.

Trevor K 
Rating:
5.0

I’m very grateful to this facility in a time I couldn’t see up they made sure my most precious things were ready for me when I was ready for them. I loved that the staff was interchangeable by location so it was like seeing an old friend in a different location. Everyone I dealt with was friendly and knowledgeable.

KENYA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT L 
Rating:
5.0

Customer did not leave a comment.

Christian S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIM R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason J  |  Overall Experience 
Rating:
5.0

The team was very helpful and courteous. I would definitely use them again.

Amanda M 
Rating:
5.0

I was very impressed with the staff at the facility. They were courteous and helpful, always trying to make the move as trouble free as possible. It's not often you get customer service like that these days. They deserve special recognition 👏

CYNTHIA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise B 
Rating:
5.0

Good service

Scott M 
Rating:
5.0

Everyone I spoke to was absolutely professional and personable. I was making a very complicated move that required some special arrangements that they accommodated very graciously. It's very unusual to be treated so well these days, so I hope you will pass on my heart felt thanks to them.

CYNTHIA D  |  First Impressions 
Rating:
5.0

Excellent job!! I will recommend it 👌 thanks

AURA Z  |  Overall Experience 
Rating:
5.0

The service tech was very professional and very friendly. And help me with the rental a plus

Gary W 
Rating:
5.0

Customer did not leave a comment.

avinask b 
Rating:
4.0

Customer did not leave a comment.

Billy B 
Rating:
5.0

Staff was friendly and helpful but not an ideal location due to proximity of storage buildings. It's a tight area. Trailers are kept in the back forcing a renter to drive through gates to pick up. I have an F150 which is a small truck. I can see where someone else might have a problem with a 250 or a 350. Just not great parking area.

Cindy C 
Rating:
1.0

WAS OVER CHARGED.. with storage room... was charged monthly fee of $212 plus.. when on sign in office the rates are 160--179... also.. some of my items are missing and items were chewed by mice or rats... very upset.. not only was I overcharged.. with the monthly rates some of my items were missing.. my lock was face down when i last left there and than the lock was faced up...someone was in my locker and items are missing... I want to be compensated... thankyou ...

JOE S  |  Overall Experience 
Rating:
4.0

Pick up time was very long. Your systems did not respond. Two person spent half an hour there.

Semsettin G 
Rating:
4.0

Always a pleasure working with Jeff, he's professional takes care of my request.

SERGIO P 
Rating:
5.0

Excellent service!

luis p 
Rating:
5.0

Customer did not leave a comment.

Kelly G 
Rating:
5.0

Customer did not leave a comment.

Joseph C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hitesh D 
Rating:
5.0

Customer did not leave a comment.

Jacob S 
Rating:
5.0

The gentleman (all) have been sincerely caring and extremely helpful. Thank you

CRYSTAL F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie M 
Rating:
4.0

Good place store your Goods and very nice guy that runs it recomend to anyone

Ronald K  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHARMIN C 
Rating:
5.0

Customer did not leave a comment.

Mohammed A 
Rating:
5.0

The customer service representative was very professional and friendly. The website was slow that morning so we did spend considerable amount of time arranging the rental, but it was OK due to his personality.

Steven W 
Rating:
5.0

I'm not clear on why I was charged for 50 miles. I drove the vehicle 18 miles, but appear to have been billed for 50. Is there a minimum mileage charge?

Christopher A 
Rating:
5.0

Everything promised was delivered....good service and good communication with associate.....

Manuel D 
Rating:
5.0

Attendant was friendly and professional

Michelle B 
Rating:
1.0

My stuff was in storage for 6 months, there was no food or anything of the sort in my unit, yet all of my stuff was covered in rat / mouse poop and pea. I had to clean everything I had in storage from top to bottom before I could even bring it inside where my kids were.

Robert C  |  Overall Experience 
Rating:
5.0

Logan was an awesome help!

johnathan s  |  First Impressions 
Rating:
5.0

The manager we very helpful

Vanessa R 
Rating:
5.0

The young man that checked me in was extremely friendly and professional

CRYSTAL F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CORALYS V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia D 
Rating:
5.0

Customer did not leave a comment.

BEVERLY G  |  Overall Experience 
Rating:
5.0

I'm going to have to get another one

Mickey E 
Rating:
5.0

Customer did not leave a comment.

Tom P 
Rating:
5.0

Nothing great experience friendly staff easy access

Terrence B 
Rating:
5.0

Customer did not leave a comment.

BEVERLY G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ellsa M 
Rating:
3.0

Customer did not leave a comment.

Cedric D  |  Overall Experience 
Rating:
5.0

Roy was very helpful and did everything he could to make my truck rental and move in a great experince! This young man was a 5 star kind of employee. I did find your website somewhat cumbersome to use.

Michael V  |  First Impressions 
Rating:
3.0

My disappointment was with U-Haul, not this particular location. The location did not have the equipment we needed, but the reservation said they did. This required that we had to search for it elsewhere and had to go to a Home Depot some distance away to pick-up and return. Had we not been able to do so, the entire reservation would have been a total waste of time and money. I would caution any friend about such poor operations.

David T 
Rating:
4.0

Customer did not leave a comment.

Demonte M  |  Overall Experience 
Rating:
1.0

There were routinely issues with accessing the building during gate hours, i.e. exterior doors locked availability & attitude of attendant to unlock the building. The building had Rats that ate into boxes, nested, left feces, destroyed items.

Gregory W  |  Overall Experience 
Rating:
5.0

The best staff! Used this location several times. So appreciate the kindness given to me.

Vicky B  |  Overall Experience 
Rating:
5.0

Thank you for going above and beyond.

bill w  |  Overall Experience 
Rating:
5.0

Manager and young man were very helpful

JANICE K 
Rating:
4.0

I do have a couple of concerns, I didn't authorize 2 charges, $22 and $5. Also the fact that I was forced to drive an extra 20 plus miles to pick up and return the van when you're charging me for the mileage, I reserved the van closest to where I was working so I didn't have the extra mileage.

Kevin T 
Rating:
5.0

The interior of the truck was clean but the outside could have used a washing. We rented the local area van. I understand these trucks are on the move a lot! Otherwise everything went well.

Michael M 
Rating:
5.0

We had a great experience with the storage facility. The employees were super friendly and helpful. I was highly recommend them if you need a place to store your items.

Julia S  |  Overall Experience 
Rating:
4.0

I had a 10 x 10 double door unit for over 7 years with no problems. Used there trucks on occasion. Units are very easily accessible. Staff at this location was well informed and helpful over the years,when needed. I would recommend to others. John M.

JOHN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david m  |  Overall Experience 
Rating:
1.0

Gate hit 2 of my trucks and left unrecoverable marks, rats ate everything and left droppings all over the place and on everything. This place is horrible! Never recommended to anyone.

Bobby H  |  Overall Experience 
Rating:
5.0

I go to UHaul every time I need a truck or trailer for moving and every time it is a great experience. Always good equipment and very helpful staff and extremely convenient.

craig L  |  Overall Experience 
Rating:
5.0

I ordered a furniture dolly and they didn’t have one. Other than that he was very friendly and helpful.

Susanne V 
Rating:
3.0

Customer did not leave a comment.

georg h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIURKA B 
Rating:
4.0

Customer did not leave a comment.

Angela G 
Rating:
5.0

Customer did not leave a comment.

Pamela B 
Rating:
5.0

The Gentleman/Manager helping me out was exceptionally helpful. Went out of his way to make sure that the proper information was provided, options available, etc. Overall a very positive experience.

Adolf Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dillon M 
Rating:
5.0

The office staff was extremely helpful and nice. I will recommend this place to anyone looking for storage. Also give them a raise

Deroy F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Y 
Rating:
5.0

Customer did not leave a comment.

Jordyn C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL P 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A 
Rating:
5.0

Everything was perfect, friendly and helpful staff. Thank you!

Charles L 
Rating:
5.0

Customer did not leave a comment.

Mattias S  |  Overall Experience 
Rating:
4.0

ROY WAS VERY HELPFUL

Nelson s  |  First Impressions 
Rating:
4.0

I was not that happy when I got the rental truck.

Christine J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise B 
Rating:
5.0

Customer did not leave a comment.

Mark A 
Rating:
4.0

Customer did not leave a comment.

David Y 
Rating:
5.0

Customer did not leave a comment.

Jessica M  |  Overall Experience 
Rating:
1.0

Horrible check in process. Waited in my car wasting gas for 15 minutes waiting in “approval” for check in before I decided to walk on. Man inside was very nice. Afterwards, almost done with check in and app closed me out so I had to search for key lock box with no instructions on where or what to do with the key. I locked the truck and dropped the key in lock box

Rachelle S 
Rating:
4.0

I would find mouse or rat dropping on my stuff. I didn't store anything other then Toolboxes and metal items. Aside from that the place is excellent.

ROBERT N  |  Overall Experience 
Rating:
5.0

The staff greeted upon arrival to the store. He was professional and had a willing to help attitude. All my question where answered accurately and respectfully. I was able to make a decision that was best for my current situation due to the information I received. I will continue to use U-Haul for all my moving and or storage needs. Thank you for assisting during my already overwhelming transitions.

Daryl W  |  First Impressions 
Rating:
5.0

Jeff was fantastic. Thank you.

Samuel J  |  Overall Experience 
Rating:
5.0

Job well done. Thanks 😊

Christine J  |  Online Move In 
Rating:
2.0

No place to park. Cars blocked access. Discarded bed frames against lockers. Office dark and reminded me of a biker bar.

Robert D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jude L 
Rating:
4.0

Customer did not leave a comment.

gabriel a 
Rating:
5.0

manager was very friendly and helpful. Price was good for what we had to do. There was an issue with tire pressure sensor. Manager was informed.

Stanley K 
Rating:
4.0

Customer did not leave a comment.

Aurelia R  |  Overall Experience 
Rating:
5.0

The owner was a terrific guy. Service was amazing

milia b 
Rating:
5.0

The attendant was outstanding!!

Samuel J  |  Online Move In 
Rating:
5.0

Just loved those guys.

Lisa H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergio F  |  Overall Experience 
Rating:
5.0

Easy to enter and exit the facility, storage unit was clean and safe, staff was polite, helpful and easy to work with. Thank you for the great service and the convenience and safety of the facility on Ronald Reagan Blvd in Longwood.

Susan D  |  Overall Experience 
Rating:
2.0

There were rats 🐀 everywhere in both units inside and outside units😳☹️☹️☹️☹️☹️☹️ as I also was renting temperature control unit It ruined a lot of my things 😡😡😡😡😡😡😡😡

Kelvin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony r 
Rating:
4.0

Customer did not leave a comment.

Vinnessa F  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

chuck h 
Rating:
3.0

Customer did not leave a comment.

MELECIA M 
Rating:
5.0

Stalled out twice while I was in the middle of an intersection

Norielis R 
Rating:
5.0

Customer did not leave a comment.

Arthur F 
Rating:
5.0

Very helpful

Robert A  |  First Impressions 
Rating:
5.0

Jeffrey Backus took his time to explain and show me the facility and the procedures for making my experience at the storage a good one. I don't usually fill surveys. But he deserve a BIG A+. Thank you very much !

LuisF P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph H  |  Overall Experience 
Rating:
5.0

Friendly Staff and Gm. Great Prices

mario j  |  First Impressions 
Rating:
5.0

It was a pleasure dealing with these folks. Check in went smoothly and the vehicle was excellent.

MICHAEL M 
Rating:
4.0

Customer did not leave a comment.

DUANE W 
Rating:
5.0

Customer did not leave a comment.

TARIQ S 
Rating:
2.0

This facility is ok. The staff fine, but the units are infested with rats. I just moved out and found many boxes chewed through with rodent droppings everywhere. I cannot recommend anyone else store their items at this facility. When I had moved in a fire had destroyed multiple units. It's too old and unsafe for your belongings.

MICHAEL M  |  Overall Experience 
Rating:
1.0

There is a rodent problem had rat feces all over my items

Isidro P  |  Overall Experience 
Rating:
5.0

N/a

LaShawn W 
Rating:
5.0

Very friendly and professional staff. Changed our storage unit size with no problems or issues.

DOUG H  |  First Impressions 
Rating:
5.0

They guy that helped me was extremely professional and made my moving process smooth , one less stressful thing I had to worry about , even asked if I needed any packing supplies which I did and it slipped so that saved me another trip

Jessica G  |  First Impressions 
Rating:
1.0

Lost EVERYTHING in my storage unit due to rodent feces.

Kyle M  |  Overall Experience 
Rating:
1.0

My storage was infested with rat feces and apparently I wasn’t the only one. Across from me the tenant also had the same situation. Showed me a picture of a rat hanging from the door once he placed glue traps. Nasty. I lost all of my belongings and the insurance Repwest was not reliable. They offered a very minor amount. U-haul didn’t even give me an extension for me to be able to move everything out. They said they couldn’t give me 2exrra days. Worse place ever.

noeme m  |  Overall Experience 
Rating:
5.0

I thought the truck was pretty clunky seemed a bit old. But the customer service at this location is fantastic, quick, professional, would go back again.

Eric J 
Rating:
4.0

Customer did not leave a comment.

Lynn V  |  Overall Experience 
Rating:
1.0

I won't waste my time with this but I wouldn't recommend this place to care for my belongings or anything else.Worst choice. For storage I have made.The Longwood property allowed someone who was not approved to change my account access code and lock without anybody contacting me first.This caused me to loose right around $500.00 dollars in tools as she and her husband stole my stuff without having any permission from me to take them.

Christopher M  |  Overall Experience 
Rating:
5.0

Good place good people clean facilit.

Carlton K  |  First Impressions 
Rating:
2.0

The truck stalls when you stop. It didn't stall initially but after driving to Miami, the truck started to stall at stop lights. Although the truck wasn't dirty, it was old and didn't have a nice smell.

Jai S 
Rating:
3.0

Water got in our unit and messed up some furniture!!!!

Alton M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annmarie d 
Rating:
5.0

Great service!

Paul R 
Rating:
5.0

I have had storage space at u haul for a couple years, and the entire staff have been great and helpful when needed. I had to close out my unit in Longwood, Fl. Yesterday, and JEFFREY was super, professional, cordial, helpful and friendly! Good job, U HAUL!

Alan B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B 
Rating:
4.0

Lighting was only issue was not good

Joshua S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

jillian p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca M 
Rating:
5.0

Customer did not leave a comment.

Gerald V 
Rating:
4.0

It was. Unfair that u had to pay for the van when the hurricane that hit us

Rose A 
Rating:
4.0

Ben at the front desk was awesome getting our reservation back. He was extremely helpful. I dropped off truck around 7:30pm. We decided to drop it off early and maybe rent another truck next week. We only did one trip maybe 15 miles at the most. We did one trip from Woodlands in Longwood to Sun Lake apartments in Lake Mary. I tried to fill up some gas but gas cap was broken. I parked the truck in the front and left the keys in the box.

David Y 
Rating:
4.0

The facility made my transition seamless. They were more than helpful and I will definitely recommend them to others.

Khaliah J  |  First Impressions 
Rating:
5.0

Intente 5 veces hacer la entrega por teléfono, y se caía el sistema para tomar las fotos, había que volver a empezar, gracias, el resto perfecto

maria b 
Rating:
5.0

Employees Bem and Jeff were so helpful and awesome!!!! Got me set up to moved in fast and easy and they were so wonderful!!! A wonderful experience will definitely keep my business there, so thankful the manager Angi at the Altamonte location recommended me to get my unit there!!!!!!!!!

Sabrina H  |  First Impressions 
Rating:
5.0

Excellent service, friendly and helpful. The location worked for us.

Adolf Z  |  Overall Experience 
Rating:
5.0

Ben did an excellent job and was very helpful!

Christopher J 
Rating:
5.0

If you don't want any problems, USE U-HAUL.

Brenda C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria L  |  Overall Experience 
Rating:
5.0

Great service!!!

ISRAEL R  |  First Impressions 
Rating:
5.0

Great front desk service.

mickel g  |  First Impressions 
Rating:
3.0

My U-Haul experience was the worst moving experience I have ever had. I was routed to this U-Haul store after my original rental was unable to be picked up due to lack of keys. I also was sent and had to drive halfway there to another facility before they directed me to this one. This took several hours for all of this to be completed. When they finally found me this truck, they gave me a 26 foot truck that was horrible to drive

Erica H 
Rating:
5.0

Recuperar mi storage

Sophia H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hitesh D 
Rating:
4.0

Customer did not leave a comment.

JOSHUA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

simon a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKISHAY G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

THOMAS C  |  First Impressions 
Rating:
5.0

Great experience and I got a month free!

AARON S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jillian p  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY R  |  Overall Experience 
Rating:
5.0

Outstanding in every way!!

Chris W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carvil F  |  Overall Experience 
Rating:
2.0

While the employees were helpful and tried their best, they unit we reserved wasn't available. Everything about our experience with U-HAUL has been a "bait and switch" experience. Including the truck pick up, where we had to drive an hour both ways to pick it up, to the car trailer, where the trailer was defective so we had to get an entirely different trailer, to the storage unit, where they only had smaller unit that originally reserved. The storage unit issue now also has caused us to have to use two separate facilities

Kimberly T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deirdre M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIGEL T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luis A  |  First Impressions 
Rating:
5.0

Great customer service!

Jacqueline G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren W  |  Online Move In 
Rating:
1.0

When I first got there, the guys at the front didn’t care and gave off that attitude. I had my unit for a week. I called the location to check their hours and the message said 7pm. I rented a truck from another location because the guy told me my storage didn’t have the small truck I needed. I got to my unit and they had closed at 4. I called uhaul to ask if I can keep the truck till Sunday. The girl told me I have ti return the truck by 10am. I said “it’s Sunday, what time do they open” she said all uhaul storage opens at 9am. I got there at 8:50 and they didn’t open till 10. So I called back, got the truck extended to a 24 hour truck, and sat in the parking lot till 10. A UHAUL EMPLOYEE DIDNT EVEN SHOW UP UNTIL 10:30 to open the AC units. Moving is stressful enough. I spent more money on the truck I was planning on and I wasted so much time moving. I wanted to speak to someone in management and it took two weeks for them to contact me. This was after I had called back a week later saying nobody contacted me. This was more than just the stores fault. Your phones give the wrong times. Your employees at the call center give wrong times. You employees cant open the units on time. And management isn’t responsive. But you know what, thanks for my $25 uhaul credit I got for the worst moving experience of my lift. Appreciate you, uhaul.

Elizabeth H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Constantino C  |  Overall Experience 
Rating:
5.0

Excellent storage.

Edgardo O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE W  |  Overall Experience 
Rating:
5.0

Very helpful at time of despair.

Lucretia P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSS J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aurelia R  |  First Impressions 
Rating:
5.0

The only thing I didn't like is that there was no parking space for customers

david b  |  Overall Experience 
Rating:
5.0

Nice customer service.

Edgardo O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara L  |  Overall Experience 
Rating:
5.0

Very friendly staff. While moving in a staff member even helped unload a large piece of furniture. Unit was very clean. Hours of office and access are great. Thank you for making this an easier move.

Marsha D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eustace M  |  First Impressions 
Rating:
5.0

Sheila was very kind and helpful. Reached out to us soon as a unit of our preference became available. Location is convenient and easy to access.

Amado C  |  First Impressions 
Rating:
5.0

Best uhaul staff. Extremely clean. Amazing experience

Jonathan h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy D  |  Overall Experience 
Rating:
5.0

Very easy experience, well-sized unit, best prices around.

Jon G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HELENE D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brett M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila W  |  Online Move In 
Rating:
4.0

Loved the staff! The lock handles were always rusty and hard to move. Was reported, but still rusty and hard to move.. All of my belongings were lost in a recent fire. I am still getting notifications for payment (a late payment notice came yesterday in the mail, although I have been told by phone, email, and in person I don't need to pay due to ongoing fire investigation. Thank you! I hope fire investigation is going OK.

Andrea S  |  Overall Experience 
Rating:
5.0

The staff was ALWAYS friendly and courteous. The storage until and facility clean and accessible. Will use again in the future.

delores s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel L  |  Overall Experience 
Rating:
5.0

The people are super helpful and kind and friendly, they are always wanting to help me anyway they can, and if you need something and the don’t have it on property , they will find it and help you with all your needs. I will and do recommend to friends and anyone who’s looking for their type of service.

Patrick D  |  Overall Experience 
Rating:
5.0

Ms. Rosemary helped us with getting the unit, and she did a great job with it. We walked in and asked for a large unit, then we had the keys in our hand. Thank you Ms. Rosemary. I appreciate you.

KELDRICK W  |  First Impressions 
Rating:
5.0

This Facility is awesome.. it’s very clean and tidy .. shelia always greets you very warmly!! She is the best .. thanks

Elaine G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MERCEDES D  |  First Impressions 
Rating:
5.0

My experience was fantastic.Sheila was able to update my reservation to let me drop our one-way rental trailer at that facility rather than one across town. After two days of driving cross country with 5 kids saving any amount of time was a massive relief. She was also great in helping us get the storage unit set-up and the trailer off the car.

Norman l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denice R  |  First Impressions 
Rating:
5.0

I had a very good experience with U-Haul storage. The staff was always friendly, courteous & professional. They were willing to do whatever needed to be done to see that my needs were met.

Virginia H  |  Overall Experience 
Rating:
5.0

It was convenient to locate and reserve online. Check in was fast and instructions clear. Facility was clean. The only disappointment was that there was very limited space to drive in off of Ronald Reagan making it a bit uncomfortable for more than two or three customers to safely park and enter and exit.

James S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

devin w  |  Overall Experience 
Rating:
5.0

Uhaul is all that I use renting trucks or storage unit I came from Miami to Orlando and that one month free rental for storage because I rented your truck was a big help

Charles F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruna B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda M  |  Overall Experience 
Rating:
5.0

My things in the storage room were safe, never worried about it. Thank you all!!

lily h  |  Overall Experience 
Rating:
5.0

All as expected

Andre B  |  First Impressions 
Rating:
5.0

Staff was super nice and extremely helpful with everything. My experience could not have been better. Would definitely recommend to friends and family.

joshua p  |  Overall Experience 
Rating:
5.0

Great staff and amazing attention from the manager! It has been one of three positive highlights of this year for me.

Samuel L  |  Overall Experience 
Rating:
5.0

Sheila was extremely helpful and courteous.

Lawrence B  |  Overall Experience 
Rating:
5.0

staff was great sheila was so professional great experience

Zied A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia F  |  Overall Experience 
Rating:
5.0

3 great years!

tanya C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B  |  Overall Experience 
Rating:
5.0

Very pleasant experience with helpful, friendly, courteous, and professional people!

Alan B  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

stephanie b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M  |  Overall Experience 
Rating:
5.0

The staff is excellent!

Daniel M  |  Overall Experience 
Rating:
5.0

I relay liked the service it was briefly explained how the system works definitely i will recommend this location to a friends and family's.

Nenad T  |  First Impressions 
Rating:
5.0

OMG, I was blown away by the staffs friendliness and helpfulness!! They were so kind and informative with their products and what they had to offer customers! Thank you so very much!!!!!!!

brooke s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S  |  Overall Experience 
Rating:
5.0

Sheila, the manager was very nice and have very a big heart for customer service

victor k  |  Overall Experience 
Rating:
1.0

The storage unit assigned was blocked in nightly by rental trucks which was extremely inconvenient. Overall price was way to high compared to local competition.

Carl S  |  Overall Experience 
Rating:
5.0

Staff were courteous and efficient

Lawrence B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric K  |  Online Move In 
Rating:
2.0

Facility was clean- Sheila needs to be fired.

PETER M  |  Overall Experience 
Rating:
5.0

They went above and beyond to help me.T.Y.!!

john B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bethany a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick R  |  Overall Experience 
Rating:
5.0

Absolutely fantastic customer service from Sheila and her team! The facility was very well maintained.

BRIAN P  |  Overall Experience 
Rating:
5.0

The manager I believe her name Sheila is very helpful and professional.

Hasan U  |  First Impressions 
Rating:
5.0

Great service. Helped me with an extension to a rental.

Robert F  |  Overall Experience 
Rating:
5.0

comments ... From the manager to his co-workers, everyone is very friendly and a very nice service is excellent. I will continue to recommend it. To all the friendships ... very professional

dilsy a  |  Overall Experience 
Rating:
5.0

Service person was great and very professional

Joao a  |  First Impressions 
Rating:
5.0

Shiela has been so helpful and accommodating, couldn't ask for any better treatment. Thank you Shiela and U-haul

Marc J  |  Overall Experience 
Rating:
5.0

Made my move as easy as possible. Thank you

marti m  |  First Impressions 
Rating:
5.0

Shiela & her team did an excellent job! Friendly and helpful. Highly recommended!

Matt M  |  First Impressions 
Rating:
5.0

Excellent Service

amado g  |  First Impressions 
Rating:
5.0

Helpful and accommodating!!

gregory s  |  Overall Experience 
Rating:
5.0

great experience

jerry s  |  Overall Experience 
Rating:
5.0

They were always helpful and the facilities were easy to access with the codes.

ANNA M  |  Overall Experience 
Rating:
5.0

Ms. Sheila and her staff were amazing!

Kenna C  |  Overall Experience 
Rating:
5.0

Fantastic service, so helpful, Sheila was the best ,went over and above, can't say enough , thank you so much, will use Uhaul again for sure

Marc J  |  First Impressions 
Rating:
5.0

Had to close two office doors to use bathroom. A little daunting.

Laura S  |  Overall Experience 
Rating:
3.0

There was a problem with spiders

tamara p  |  Overall Experience 
Rating:
5.0

I recommend this service! They were so helpful . Thanks!

Marta P  |  Overall Experience 
Rating:
4.0

ok

warren s  |  Overall Experience 
Rating:
5.0

The staff at this location worked great together and not only answered our questions but fully explained things so there weren’t further questions. More businesses should treated their customers

colleen s  |  First Impressions 
Rating:
5.0

Keep up the Wonderful customer service. Thank you Sheila.

Son V  |  Overall Experience 
Rating:
3.0

The staff at the facility was great considering that is not where I reserved the truck from. The truck was very rough. The right back tire was in very bad shape.

Delanley-Laurie M  |  Overall Experience 
Rating:
5.0

The staff was always courteous & helpful , especially the manager! Large ground-floor storage units for easy access and close to police station for added security!

Robin C  |  Overall Experience 
Rating:
5.0

Grest service great people.

Sergio P  |  First Impressions 
Rating:
5.0

We have rented a storage space from Ronald Regan Blvd Longwood FL location for over a decade. The manager Sheila Welsh has been amazing. She always took care of us.

DAWN G  |  Overall Experience 
Rating:
5.0

Great experience overall at this location

John N  |  Overall Experience 
Rating:
5.0

This U-Haul is the BEST. Always friendly and helpful. The staff are incredible. In a pinch they are always ready to assit. Thanks to all .

James P  |  Overall Experience 
Rating:
4.0

never had any problems

David D  |  Overall Experience 
Rating:
5.0

Manager and staff friendly and always always Yelp filo at the Richter moment.

Mario G  |  Overall Experience 
Rating:
5.0

Excellent service. Great attitude!

William W  |  Overall Experience 
Rating:
4.0

Great service!

John N  |  Reservation 
Rating:
5.0

This is one of the best storage experiences I experienced. I enjoyed my interactions with the staff.

David V  |  Overall Experience 
Rating:
3.0

wish the rates couild be protated as i was out of my unit 1 day after the new month started and was charged for the full month

edward r  |  Overall Experience 
Rating:
5.0

"Nice!"

Luke J  |  Overall Experience 
Rating:
5.0

Love the staff great ppl if it wasn’t for them I would of been somewhere else. Thank you staff and especially the manager she’s a great lady.

Charles J  |  Overall Experience 
Rating:
5.0

Great place to store and access your belongs in mid move or transition.

Kurt B  |  Overall Experience 
Rating:
5.0

Excellent

Pavel L  |  Overall Experience 
Rating:
4.0

I dont want to say excellent because their is always room for improvement. Thank you.

ruby g  |  Overall Experience 
Rating:
5.0

Sheila, the GM is always so helpful to whatever our needs are, as we've been a long-time customer. She's always pleasant and greets us by name yet shows outstanding professionalism and honesty.

Roy T  |  Reservation 
Rating:
5.0

Great people

CRAIG C  |  Overall Experience 
Rating:
1.0

Bad from the beginning and continues on.

denise d  |  Reservation 
Rating:
5.0

The staff has always been courteous and professional. Every tim we had an occasion to visit we were greeted with the same professional attitude from whomever was working at the time. Very nice facilit

GREGORY W  |  Overall Experience 
Rating:
5.0

very helpful and excellent customer service

MAGNA R  |  Overall Experience 
Rating:
5.0

excellent service. the manager is an awesome person, also the staff. thanks for everything

itza j  |  Overall Experience 
Rating:
5.0

Very great customer service

Brittanni M  |  Overall Experience 
No reviews have been submitted for this location.
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