Going to need a 4 by 8 enclosed trailer in July. Hopefully I can get it from your location and make things easy to unload the storage area.
William K | Online Move InCustomer Reviews for U-Haul Moving & Storage of Lower Burrell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The hood wasn’t latched which we didn’t find out until we were on the turnpike and hit a bump and it flew forward so we had to pull over to fix it in construction,
Jennifer WVery good customer service. Much, much better than my last U-Haul rental. I was charged $27 last time for 7 miles. This place only charged me for what I actually used. I had sent a message last time, but never got a response.
STEPHEN CVery good
Ugine AI rented the dolly after 3pm and i get a call at 2pm saying it’s due back by a female employee. I took it back 2 hours later and she charged me for 2 days !!!!!! If that was the case I should Jane kept it til the next day and got my monies worth !
Tai HThe original trailer I was to take ended up having a broken wire on the harness. The staff quickly found the issue and it was resolved as quickly as I could move my vehicle to the next trailer over. This is a great location with excellent staff. It is a major plus that we also have our storage unit at this location, so when I need to move gear to and from a show, it's a one-stop shop for everything! The only minor irritation is the person who parks their tractor trailer RIGHT at the edge of the loading ramps at the rear entrance to storage. This can make maneuvering vehicles and trailers more cumbersome than it needs to be.
Jonathan W2nd time renting from this location, both times had great customer service rep.
Patrick DTruck had steering problem and needs to be addressed. The inside was not clean.
michael gVery friendly people to work with
Gene DOn time, fast service, good job.
Roberta SThe young lady who checked us in and out was very helpful and her assistance was professional
Scott W | First ImpressionsWonderful service! I’m telling a lot of people about the Lower Burrell office. I recommend this office cause of the great customer service and the help that they give. Thx!
lilly pWell I think the people that work there are super. Really helpful and nice. Thanks!
lilly pThe uhaul employees at this location are great and very curteous. They went above and beyond to make sure my trailer was connected right and safe.
Nariesh PI go out of my way and extra distance to use this location due to the great selection of equipment, extra products always on hand, and amazing friendly service from the people that work there. When I discuss UHaul with people, I don't just recommend Uhaul, I recommend this particular location.
Michael DOmg the ladies I dealt with on both inbound and outbound were awesome wish I could them better than 5 star
Kenneth HAt this drop off location, I was not made aware of the insurance charge and it cost me $530+ for five days after I was told it was only $40 per day to extend the use of the truck. Why should I have to pay $196 for insurance, which I wasn’t told about, to have the truck parked until I secured a storage unit?Therefore, I will NEVER use U-Haul again. EVER! And I rent trucks a lot!
john mIt was an excellent experience. Friendly helpful woman at the Lower Burrell location - talked me through everything I needed to know.
barbara rWas just a drop off
Debbie CI was over charged not happy will never use u haul again
Michael SDana was very pleasant to work with my needs for storage options
Cheryl R | Overall ExperienceIn my opinion the employees and the site are great services very quick like I said the employee was very professional and nice so I would recommend this site to anybody that ask information about a U-Haul
Karen JWent out of there way in helping me with my trailer rental very knowledgeable on exactly what I needed to get the job done
Keith CThe truck failed to start after unloading. Seemed like the battery was weak. It eventually started reluctantly after sitting for a few minutes. Otherwise, it worked as expected.
John SPriced very reasonable.
Robert MWindshield needs cleaned.
Joseph JExcellent friendly staff. Quick check in and check out.
Adam DGood service and nice clean place. Will rent there again!
Richard Preally like it
Stethen KJoe was amazing. He went above expectations to ensure I got the hitch installed by when I needed it. He was fantastic and I greatly appreciate it!!
Robert HNothing it was an excellent experience and i will be back for any future needs. Thanks a million u haul
Jeremy BStorage was fine but the constant raising of rates was absurd.
Andrew S | Overall ExperienceMy issue comes after the box was returned to UHAUL and has nothing to do with the PA folks who were great. Even though the PA folks picked up the box on time, two days later I was automatically charged for the box's rental for the next month. I contacted UHAUL and the charge was refunded not to the bank it was deducted from (which I used for the rental for about 10 year) but to my Citibank card which I used to send the box from ME to PA. I budget my money very carefully and the faulty transaction has negatively impacted my ability to purchase of fuel oil for my home.
maureen rIt was fast and easy to rent the vwehicle.
Margaret SI have used this location for multiple issues over the past couple years. Staff has always been friendly and very helpful in resolving my moving problems. I would recommend this location for all your moving needs. Trucks, storage, equipment and storage I have used them all
Donald BA jack stand
Chaz GManager very pleasant,helpful and very knowledgeable and professional. Nothing else needed if they are all like Dana.
bob beverything went great, they had it done in no time at all.
rich cI was in the system so It was a fast in and out. Local drop was nice too. I would recommend U Haul to my friends and family. Courtous staff and clean environment.
Mark HThe location is not where I requested I had to go 50 miles out of the way to pick up my rental
Keith RAll of my expectations were met. Clean, secure, reasonably priced. If storage is needed again, U-haul will be our choice.
Bill P | Overall ExperienceThe moving company I hired through U-haul was absolutely amazing and awesome! I couldn't have asked for anything more from these guys. They were on time, very helpful, very considerate of my autistic cousin, whose apartment we were moving. I will hire these guys again and again and even privately Heavy Lifting through U-haul went above and beyond my expectations and I was very impressed.
Gerald B | First ImpressionsLower Burrell, U-Haul has a very helpful Staff from my experience. Thank you for all your help, and patience.
Jocelyn F | Overall ExperienceStop extra charges
Michael FVery pleased. Great experience beginning till end. Staff was very pleasant and professional.
JONATHAN HDon't mess with it. It works very well.
Kalen WReserved my rental on line two days before, my rental was ready at the time I requested. Pick up was easy and so was the drop off.
David CDana Thank you and your staff for all the help. Can't imagine anyone or anyplace else helping like you. Happy Holidays from Florida Ron Ferdig
Ron F | Overall ExperienceDana is awesome we love working with her
joshua s | First ImpressionsI Appreciate the great help and service! Thank you for being so awesome!
Larry TOutstanding customer service very helpful and friendly employees we will recommend to all my friends and family thanks for treating me like family
Frank GThe woman who worked there was very pleasant and helpful.
Colette GThe windshield was filthy inside and out. Was very hard to see. Even after using the washing fluid.
Pamela HDana, the manager, was incredibly helpful, personable, and professional. A true asset and excellent representative of the U-Haul company.
Bill P | Overall ExperienceWhenever there was a question or any problem, management was responsive and pleasant to work with.
barbara s | First ImpressionsThe only issue in two years was the water coming into our unit due to a broken pipe from extreme cold weather. The staff was helpful during this, but it still was not fun since it was close to the holidays. Other than that, I always felt safe visiting the unit , bathroom was always clean too.
Madelyn S | Overall ExperienceQuick and easy service
seth bI inquired about a unit and was told $109+/- now I see on my paper work, I'm going to be charged $169 per month. I won't be staying if this is the case.
John M | First ImpressionsAbsolutely nothing. Maybe include a dozen blankets on orders
Nicholas KWe often rent trucks from here for our business. Staff is nice and helpful. Easy getting in and out.
BRIAN SExcellent service. Helpful employees.
Martha IVery pleased with facilities. Staff was always very helpful. Would highly recommend.
Andrew L | Overall ExperienceI felt confident that my belongings were secure. Super helpful and friendly staff
Gina G | Overall ExperienceThe storage unit could of been a little bit bigger. I couldn't put my couch in the unit.
Melissa U | First ImpressionsAlways excellent service staff! Very kind, patient, and professional!
Bill P | First ImpressionsI would recommend this facility to everyone. The staff was so friendly and helpful. Wonderful experience
denise t | Overall ExperienceThe staff are very friendly and helpful. The facility is very clean and very secure. This is the second time I have rented vehicles and the first time for using the storage area. Would recommend to all who need these services.
Teresa C | First ImpressionsThe manager was very helpful and knowledgeable.
COLLEEN E | First ImpressionsIt states that the first month is free and we were charged for the first month
Lisa C | Online Move InThe management and staff were most courteous and professional to deal with.
Randy W | Overall ExperienceI'd give this location 6 stars if I could. I used them multiple times for renting trucks and storage units. The facility is well kept, it's conveniently located, but most importantly, the staff is top notch. I'd highly recommend this business for any storage needs, truck rentals, packing supplies, etc.
Robert B | Overall ExperienceTHEY'RE AWESOME!!!
MARCUS N | First ImpressionsLower Burrell Uhaul is great!!!!
Amy g | First ImpressionsStaff very accommodating and well informed.
David J | Overall ExperienceThe Lower Burrell location, and the Manager there were absolutely fabulous and very pleasant to work with. A very good experience.
Perry J | First ImpressionsVery nice facility. Clean, organized and I love that they have an enclosed area to pull in the truck to unload.
lynne o | First ImpressionsThis U/Haul has been very helpful to us. We were able to move our daughter back home with one of the pods and then store her possessions until she found a place to live. Everyone there had been very polite and helpful and her things were secure.
Nancy B | Overall ExperienceGood to go
Adam B | Overall ExperienceI had to put in a insurance claim and the employees said that nothing got on my furniture meanwhile my 2800 dollar bed got ruined from something getting on it and melting the paint off..I purchased the insurance and they just need verification from I haul and they didn’t comply what a scam
michael M | Overall ExperienceStaff exceptional
Brian H | First ImpressionsYour first question on this is great. Screen recording and posting to the internet. Thanks 😂
James Y | First ImpressionsNice place
Amie s | First ImpressionsOn a whole the building was clean. Bathrooms were clean, as was the office area. My first storage unit was clean, but when I down-sized, the second one wasn’t and I cleaned it up myself. I have seen a few cockroaches in the hall near my unit. I made sure to inspect all my items before I placed them in my car. I understand it’s has to happen. Some tenants will transport their “unwanted “ guests from their living conditions. I live in a subsidized apartment building and deal with tenants that don’t have the same cleanliness standards as I have. But, all in all if I needed a storage unit again, I would use your facility again. Location, price, and convenience are your greatest assets.
Robin D | Overall ExperienceDana and her staff are great! Excellent customer service and very friendly staff!
STEVEN S | Overall ExperienceGood service. Very clean and well lit.
Lavinia N | Overall ExperienceMY WHOLE EXPERIENCE WAS WONDERFUL
Chelsea W | First ImpressionsYou had a lot of choices and everyone there has been very nice and helpful and always answered my questions.
Tracy w | Overall ExperienceManager Dana was EXTREMELY helpful on the move in and answered all of my questions without hesitation. This location was extremely clean, and easily accessible.
Michelle L | First ImpressionsNice and professional. No storage rental companies in my area even come close to this service. Thanks for all.
James D | Online Move InIn the last two weekends they helped me more than you know!!
Amy g | First ImpressionsGreat staff!
Anne S | First ImpressionsVery happy with the people and place. Dana was exceptionally nice and helpful!
WENDY E | Overall ExperienceEveryone was very friendly and helpful.
Lori R | Overall ExperienceAll staff were very nice
Jennifer G | First ImpressionsThank you for a GREAT experience. We moved back home (hometown area) from Arkansas and it was exciting to see this beautiful UHaul layout built on the original grounds of JCP and Montgomery Wards (old.school). It was nice, cool, clean and convenient. Great price and excellent customer service. Thank you!! Without any reservations, I highly recommend this location.
Crystal A | Overall ExperienceDana is wonderful. I highly recommend her. She was very helpful.
Victoria H | First ImpressionsEveryone at the lower Burrell uhaul are wonderful people. I would definitely recommend this location to anyone needing to rent a truck, trailer, or storage unit.
Alfie B | Overall ExperienceDana and her staff were a pleasure to deal with. Accommodated my changing trip schedule. Would highly recommend them.
jay s | Overall ExperienceHave not moved in yet. July 7th moving in.
Colleen S | Online Move InAll the staff in lower Burrell pa. Facility are wonderful. Everyone there is always friendly and helpful.
Alfie B | First ImpressionsThank you.
Crystal A | First ImpressionsEmployee was very rude. Making an online reservation does not mean you have a reservation and when you show up they do not have what you "reserved". I only continued to use this facility because we were in need of the unit asap or else I would have looked elsewhere.
Casey H | First ImpressionsEverything was Great there. Dana was always very helpful & easy to deal with.
anthony h | Overall ExperienceThe manager always went out of her way to help me with any problems I had or questions I had. I have used there facility more than once and if necessary I'll use it again.
Carol S | Overall ExperienceThe lower Burrell pa facility is top notch. It is clean and the staff is very helpful. Thanks
scott f | First ImpressionsHappy with the the staff and their professionalism Danielle was it always a great help the only suggestion that I might have is that the company have a pair of bolt cutters so when one may have lost their key they would be able to the borrow or rent the Cutters put remove the lock
Kevin G | Overall Experienceeverything went as expected. Cudos to your staff!
scott b | First ImpressionsCouldn't ask for anything more. Thank you for your services.
DENNIS C | Overall ExperienceNeeded to move location and was done very easily. Very good staff. Happy holidays. Thanks
Donna L | Online Move InThe ladies were amazing
Robert W | First ImpressionsWent in for initial visit and desk person was very friendly and nice. She walked me through all the steps. Very easy .
Madelyn S | Online Move InYou guys rock and you are awesome
Heather G | First ImpressionsWhen we arrived the facility did not have have our truck rental or our storage facility rental on file. So we had to go through the whole process which took about 20 minutes. Then after we arrived with our items to put in the storage facility my card did not work so we had to track down a worker to activate my card which then took even more time. The front desk worker was very kind and helpful but the whole process took much longer than necessary since they were not working or in the system.
Jennifer S | First ImpressionsNice place
ALLEN J | First ImpressionsAs always the staff is wonderful
Joel M | First ImpressionsI walked in to ask a question and the girl picked up the phone and said hello , oh yes I got a few minutes hon. I stood there 2 minutes and walked out.my son went back a few days later and got things taken care of
ROBERT S | Overall ExperienceTruck wasn’t not available or at time suppose to be. Then was told it wasn’t available and I had to go to another place to pick up. Then come to find out the location I scheduled did have my truck then was delayed with moving. The storage building I was assigned was already someone else’s. Then the rocket movers cancelled on me the day of and Still took my money 287.00. Now I have to pay for another day with the truck because of your business
Ashley J | First ImpressionsDana was so helpful!!
Sherri T | Overall ExperienceDon't like that I lost the key you can help me get the log off. I had to find somebody to get the lock off and then they have like damage the door on the storage unit when I never touch that just a lot.
JANAYA N | Overall ExperienceVery satisfied with my experience! Great on-site team!
Jacqueline S | First ImpressionsMy only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.
WENDY E | First ImpressionsBeyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back there
Dawn J | Overall ExperienceThis place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybody
kim c | Overall ExperienceConsidering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should’ve been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!
Donna D | First ImpressionsEverything went smoothly and I’ll be back to move again.
Kevin S | First ImpressionsExcellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10
JEROME W | First ImpressionsWas suppose to be ready at 2:30 and I think we didn’t leave out of there til 3:40 can check photo. (Which made me loose 100.00 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn’t ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn’t be used. Oh let’s not forget I reserved a storage building as well. Which they didn’t have ready to go. And the card to access building didn’t work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.
Ashley J | Online Move InThe staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.
Terry M | Overall ExperienceFelt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very good
linda h | Overall ExperienceDana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!
Steve O | Overall ExperienceI rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.
joe z | First ImpressionsIt was nice to get 30 day free storage
theresa b | Overall ExperienceAmazing
Crystal K | Online Move InDana is an excellent manager and provides outstanding customer service!!!!
Kris B | First ImpressionsGreat experience
colleen t | First ImpressionsThe man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100% untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.
ELIZABETH F | First ImpressionsExtremely clean and fantastic access
darlene g | First ImpressionsLove the staff.... very friendly and accommodating.
darlene g | Overall ExperienceYour main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.
charles a | First ImpressionsRobert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.
William H | First ImpressionsPleasure to do business with the manager Dana
Dennis S | First ImpressionsDana was especially helpful and courteous!!
Steve O | First ImpressionsDana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderful
jocelyn K | First ImpressionsThe only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.
CYNTHIA J | Overall ExperienceThank you
charles g | First ImpressionsDana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!
Kris B | First ImpressionsThe young lady that took care of my daughter and I was very professional and caring
lisa z | First ImpressionsThe staff was extremely helpful
JOHN B | Overall ExperienceVery helpful and friendly to deal with.
JOHN B | First ImpressionsI was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.
sissie p | Overall ExperienceGreat place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!
tara j | Overall ExperienceVery happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.
Ronald W | Overall ExperienceGreat staff and facilities!
John K | Overall ExperiencePlace is a good addition to lower burrell
Steven A | Overall Experienceprompt service, staff was considerate to my rental needs. will be back for future rental needs
JOE M | First ImpressionsStaff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.
Joshua S | Overall ExperienceAllot easier then I expected
charles p | First ImpressionsXxxxxx
Michael B | Overall ExperienceEverything was great. Staff were very friendly.
CHARON W | Overall ExperienceFor a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.
Bill F | First Impressions.
Jennifer R | Overall ExperienceAgent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,
robert w | First ImpressionsEverything was great. All employees were very helpful at all times. They went above and beyond what was anticipated. Thank you all!
Robert R | Overall ExperienceProfessional, courteous
redeemed e | First ImpressionsStaff was extremely helpful and units are extremely clean!
Ashley G | First ImpressionsJudith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Thank you!
dave c | First Impressionsthis facility and the staff were amazing. Definitely would recommend this site to friends and family.
Agia M | Overall ExperienceOverall experience was 5 star especially with the staff they are excellent. My only comment for improving the facility would be to finish the flooring for a smooth ride to keep cart loads from shiftin
anne s | Overall ExperienceGreat service, Michelle was awesome!
Angela H | Overall ExperienceVery helpful and accommating staff
anne s | First ImpressionsVery well satisfied with the condition of my belongings everything was in good shape,nothing broken or damaged in any way. Would use Uhaul Ubox in the future.
Marion G | Overall Experience