Customer Reviews for U-Haul Moving & Storage of Lower Macungie-Trexlertown

Rating:

5.0

Nothing, girls were very helpful!

Rating:

3.0

I rent all the time as an event planner, my last two experiences hasn’t been that great. My most recent experiences the back door didn’t open and the last rental didn’t have A/C. Would I rent again yes, I just had bad luck with my last two rentals. I hope UHAUL dose a better job with overlooking there their vehicles after every rental.

Rating:

5.0

Definitely a 5 star rating. Excellent clean facility with super friendly staff. Everything you need for moving is right there and reasonably priced. Couldn't have made the move any easier. Will definitely recommend.

Rating:

5.0

The manager (I think her last name was Rosario) went above and beyond. This was my first time towing and my lights were giving me issues. She made a phone call to her tech with possible solutions and nailed it. This is the type of human beings that make the world a better place. 5 stars for the location and 10 stars for her.

Rating:

5.0

Staff/ manager. Was amazing

Rating:

5.0

Nothing. Great customer service. Won’t go anywhere else!

Rating:

3.0

Within 1 day of having the storage unit a lock was placed on it that I didn’t not have a key to. There was nothing in the unit and to make it worse the security alarm/system is bragged about for nothing apparently since a lock was placed. Mo communication on the matter is really what sealed the deal because I could have made sure to be there when someone was available to take it off!

Rating:

5.0

rental staff were friendly, very helpful, professional,, and answered all questions thoroughly,, the available boxes, bags, blankets and equip were very well stocked

Rating:

5.0

Thanks for the free month

Rating:

5.0

The check in agent was very professional

Rating:

5.0

Motorcycle trailer worked great. Excellent condition zero sketchiness. Very nice staff

Rating:

5.0

Nairobi was extremely helpful, friendly, and accommodating when renting the truck and obtaining the storage unit, and Chelsea was just as friendly when returning. I had stopped in and called previously and spoke with Annaliz who was just as friendly and helpful when showing me the facility..excellent customer service by ALL!

Rating:

5.0

Jane at the Arizona office was tremendously courteous and helpful! Thank you Jane!

Rating:

5.0

The staff person that checked me in was knowledgeable, courteous, and helped me understand some of the paperwork.

Rating:

5.0

The staff were excellent and professional

Rating:

5.0

Everyone was friendly and knew how to do their job. It was a very pleasant experience.

Rating:

5.0

Thank you I hope they remain the same. It was very nice and they worked with me perfectly!!

Rating:

1.0

I am writing to express my dissatisfaction with the service I received during my recent rental experience. Unfortunately, it was extremely disappointing and frustrating. We rented a U-Haul truck and returned it within 30 minutes of the rental. Despite this, we were charged on our credit card without our knowledge or consent. During the rental, an accident occurred involving the truck, and we promptly opened a claim with our insurance company. The overall service was absolutely horrendous, and I would not recommend U-Haul to anyone based on this experience.

Rating:

4.0

Very friendly and helpful. Would use them again.

Rating:

3.0

Locatoins is new and uder staffed. Emp[loyee was friendly

Rating:

5.0

The 2 employees I worked with were very friendly, helpful and knowledgeable. I did have to clean the trailer out before i put my golf cart in it though, due to the fact there was quite a bit of broken glass in it. I swept it out and there was about half of the dust pan full. Other than that service was great, will definitely go back.

Rating:

5.0

Staff on site was very helpful with move in and any questions.

Rating:

5.0

Good customer service

Rating:

5.0

Everything was Perfect. I will gladly rent again. Thanks

Rating:

5.0

This is the second time I have dropped off at this location and it is outstanding. Staff are friendly and the experience was so easy.

Rating:

5.0

Great service

Rating:

5.0

Cheaper rental fees would be nice!

Rating:

5.0

Simple return but I always feel like the rental process closeout is lacking. I never received a confirmation that the vehicle rental was completed.

Rating:

5.0

The woman who set me up with a rental was fabulous. The gentlemen who attended to me when I was returning, the vehicle was extremely professional and great to deal with. I will absolutely recommend this location to my friends. I could not have asked for a better experience!

Rating:

3.0

I have an issue and I need an explanation . I'm a regular customer of uhaul equipment . the last time I took a uhaul from Warsaw NY, the truck was given to me with gas in the truck so when I was returning the truck I fueled it back so this time at Perry Street I was given a complete empty car with no gas so when I was returning the car I didn't fueled it as well but I have been deducted $87 from my account instead of being compensated as I'm a regular customer. please can you explain it to me

Rating:

5.0

friendly and very helpful

Rating:

5.0

All went well.

Rating:

5.0

Great service. Very noligible on the equipment being rented . The return of the equipment was fast will use this location again for sure

Rating:

5.0

Associates were friendly and helpful

Rating:

5.0

Very happy with the custermer service provided.

Rating:

1.0

While I understand paying in a timely manner is required but to subsequently charge my checking account causing it to overdraw with a $29.00 fee as well as U-Haul late fees was ridiculous. We moved out at the end of January and told the office yet, I get a phone call today asking if we're gone. Could be MUCH better.

Rating:

5.0

Easy move in. Great staff. Very convenient.

Rating:

1.0

The manager lacks any customer service skills. We have renter from here maybe over a dozen times in the past 12 months or so. The young lady there is very nice, but when we were waited on by the manger, she is just terrible. We will not use this location again.

Rating:

5.0

Easy to use app and web site and the staff at the store is friendly and helpful.

Rating:

3.0

Truck was fine. Dealing with the unprofessional not helpful general manager there was the only negative to this experience

Rating:

5.0

Perfect for a multi-trip, local apartment move. Was able to make my hour long move in 2 round trips without hassle or fuss. The van was clean and staff were friendly and helpful. All around the reservation was 5 stars. Will use this location again if needed and will recommend to others in the area.

Rating:

5.0

Excellent service

Rating:

5.0

This locations is what I would expect. Not. Mini market that has one person working like the pick up location.

Rating:

5.0

I like this facility because it's new, modern and has a security system with a keypad check-in and a alarm system on the storage unit.

Rating:

5.0

The gentlemen who helped me was quick, helpful, and easy to work with. This is the second time I’ve dropped off a trailer here and will likely use this location again if the need arises.

Rating:

5.0

The two ladies at the customer service counter were fantastic! Very friendly and helpful.

Rating:

5.0

Great

Rating:

4.0

General Manager needs to be nice to customer because her attitude was terrible and inpatient.

Rating:

5.0

Excellent service. Thank you

Rating:

5.0

Todo estaba muy limpio y el personal nos atendió muy bien

Rating:

5.0

Staff was extremely friendly and helpful.

Rating:

5.0

The customer service person was great!!

Rating:

3.0

The equipment was not well inspected before letting it out. All tires were poor and one had a steel belt sticking out and needed to be replaced before we could start to move.

Rating:

5.0

Very accommodating and helped me unhook trailer.

Rating:

5.0

Chelsea was helpful and professional.

Rating:

5.0

Return was quick

Rating:

5.0

Best experience ever had in contrast to any U-Haul I ever visited before.

Rating:

5.0

nothing they were very helpful and had my truck when I needed it

Rating:

1.0

U-Haul cancelled my box after I loaded it on premises, then offered to not charge for the box, saving me $69. After I contacted U-Haul they found my container, did not expedite my transport. My box was over 3 weeks late. I had to go buy clothing and medication due to the delay. I left message last week for a phone call about getting reimbursed for more than $69. I got a call last Thursday by someone saying the Macungie manager is out and would call me Monday. I’m still waiting for a call!!! I’d like someone above the Macungie manager to call me, my cell is (210) 430-4358 pacific time zone.

Rating:

5.0

Easy smooth pick up and drop off. Staff was super friendly and helpful. Second time I rented a pick up truck and will come again Thank you

Rating:

3.0

There was no veterans discount and price was little high from othere storage

Rating:

2.0

The uboxes were delivered early and the pick up was three or so hours early. We were not finished loading them at that time because we were told 12-12:15. Then we had to wait until around 4:30 for them to be picked up. Extremely frustrating as we had planned to leave for our new city at 2pm.

Rating:

5.0

The representative explained everything, was knowledgeable and took the time to go out to the truck with me and answer my questions.

Rating:

3.0

The store opens at 9 am on Sunday and the employees are just arriving at 9 am. Maybe they should arrive 10-15 minutes early so they can be ready to open the door for customers at 9 am. Also please do not give the first customer the third truck in line and make them wait for someone to be available to move the other truck(s).

Rating:

3.0

My experience was ruined at the end when I almost fell through the floor due to a steel plate breaking through the floor on the one corner. On top of that I couldn’t check out on Sunday night because the app. Wouldn’t scan. I tried for like ten minutes and finally gave up in disgust.

Rating:

5.0

We had no complaints. Truck was fine and we did everything we needed to do

Rating:

5.0

The only complaint I have is that on the day the boxes were to be delivered between 2:45 and 4:45 the driver called me and said she could not deliver because we did not pay. We had a credit card on file apparently there was an issue at the call center, and they said the card did not go through. The driver also saw the card number on file and ran it through herself. The call center was supposed to call me that morning, but they did not. I feel that they should have called me immediately not let us wait until 3PM for the driver to call about an issue. I do want to say the driver Carmen in PA and Liz in Largo were excellent. I would definitely use U-Haul again if needed because of them.

Rating:

1.0

UHaul Trailer Hitch CMF13409. 0n 2023' Subaru forester sport Installed at 7785 Spring Creek Rd Macungie, Pa. 18062. On 9/28/2024 3:25 pm Sunday Oct 26th i notice something wrong when getting ready to wash the car. There was a large hole now where there wasn't before, in the drivers side rear wheel well. So I crawled under the vehicle and noticed there are parts missing that help with protecting the vehicle from debris and corrosion, left side is missing a very large inner fender well cover, that they actually show on a uhaul YouTube video putting it back on without any adjustment to the part. Then on the right side I am missing the muffler heat shield, this is to help to keep the cabin cooler in the summer time and the air conditioner doesn't have to work as hard. When the technician installed this hitch he never said anything about not being able to put these parts back on. When I called about it on Oct. 6th I had talked to the technician that installed it and he said we just throw those parts out because most people don't want them back, which I wasn't given that option, and he also said that it wasn't in the directions to put these parts back on. I can't believe he has been installing hitches for 10 years. He said he was going to tell the manager (Chelsea) about it and she would give me a call. This is unacceptable! I didn't get a call from the manager. So I called the next day, Monday Oct. 7th 10:00am to talk to the manager, Chelsea, she told me the same thing that the installer said. Then she said she has to talk to the installer. She called back the next day Tues. The 8th. And told me he only removed one part and threw it away, he claims there wasn't a heat shield on the car. (1) the car is brand new, (2) this is the 3rd thing being installed on the car since we owned it. (3)we installed the roof rack and mud flaps. These 2 things have nothing to do with the underneath of the vehicle(4) I was thinking about doing the job myself so I watched the video U Haul has on YouTube and thought about it so I looked under the car and saw everything being explained in the video. I saw the panel on the drivers side and the heat shield on the passenger side above the muffler. I don't have a garage, The weather was miserable and decided to take to Uhaul and pay the extra cost to install it. (5) I had talked to the mechanics at the subaru dealership when i was picking up my $93.20 worth of parts and they said all subarus come with heat shields. So she stands by her installer saying there wasn't a heatshield on the car. So I crawed under the car again and took pictures the screw holes that held the shield in place don't have paint in the threads. And now the way the car stands now is acceptable to mud, snow, SALT, RUST, and my AUTO WARRANTY!. They did say about paying me the 34.00 for the one cover and installing it free of charge, but they also said about cutting it to make it fit, they don't cut it in the video. I dont want a brand new piece cut up to be installed. But they won't pay for the heatshield or install it. Because in order to install the heat shield they have to remove the Hitch to reinstall the shield and the cost of the shield was 60.00. So now I don't have any TRUST in them to do this job I want to take it somewhere else and someone else fix this issue and have them reimburse me for all parts and labor. The manager Chelsea was very rude and at first wouldn't give me her name. Not very professional. I asked her if she watched the video that U-Haul has on YouTube? She said no she is not an installer. It wasn't till I talked to her the second time that she actually told me her name, after asking her twice. She believes that being they throw all the parts away and not tell the customer about it then that makes her right. There was nothing in writing that those parts would not be reinstalled. This also happens at other U-Hauls. I asked another installer and at another location and they said they have had the same issue, but 100% fixed the problem.but this woman was so rude to where she doesn't care about the customer to where i couldn't trust them to touch my car again. BEAWARE OF YOUR PARTS AND WHAT THEY DO FOR YOUR VEHICLE, THEY ARE THERE FOR A REASON. https://youtu.be/gJUp-6r9JSM?si=rp_UXTeBVu8gKVQa Update on U-Haul hitch CMF13409 on 23' Subaru Forester. Chelsea called me on 10/24/24 to tell me she would reimburse me for all the parts and being I had already had the parts installed, she would reimbursed me for the labor, the only thing I've lost over all this was 2 weeks of my time. One more thing, she told me they have changed the policy on the parts that come off to get the Hitch installed, they will now go back on and if they can't be reinstalled they get put in a bag and placed in the rear of the customers car.

Rating:

5.0

Something wrong with the steering in this truck

Rating:

1.0

The trailer I was supposed to pick up had broken glass all over the inside, also lights did not work. Since the lights did not work I spent 45 minutes there while they were trying to be repaired. I then was told I could have a refund. I needed a trailer and at that time of day I could no longer get one anywhere else. I needed the trailer for first thing the next morning. I also reserved this trailer hours before pick up time so there was plenty of time to confirm the trailer was ok to pickup. I needed a trailer with a ramp, needless to say I had to leave with a trailer without a ramp. Having the rampless trailer made it very difficult almost impossible to do what I needed the trailer for. I’ve rented numerous times from uhaul and this was the absolute worst experience I’ve ever had. The manager was no help at all and just wanted to argue with me about why this was ok. I will never return to this location unless it is an absolute last resort.

Rating:

5.0

Great place for storage and rent a truck . Everyone is friendly and very helpful. Thanks

Rating:

5.0

Easy sign up and usage. I highly recommend. Staff were great.

Rating:

4.0

All good

Rating:

5.0

Quick explanation of equipment operation

Rating:

2.0

Have smiles and personality and talk to the people also guide them better. Need to know there equipment better.

Rating:

5.0

Great people to work with.

Rating:

5.0

Still waiting for my final invoice. Dropped truck back off Saturday 4 hours after I took it.

Rating:

2.0

I called looking for a trailer bc we had an accident with ours 500 miles from home. We went on line and it said there was a trailer available that would meet our needs at that location but when we get there the guy told us they didn't have one. I went to my car and called uhaul and had to wait for someone to call me back. When someone finally called they said they did have a trailer according to their computer so we did an online reservation as she advised and went back inside. Low and behold they did have a trailer and the guy I had spoken to (who was not the one who helped us actually get the trailer) said "Oh I thought you wanted an enclosed trailer". I clearly had told him I would take either one since I was just trying to get home. When I finally got home and was looking over the trailer the tires were bald.

Rating:

4.0

Dropping off the uhaul was much better than the below poor quality location I picked up the vehicle at. Staff at this location was friendly and courteous, very helpful. They started cleaning the vehicle immediately for the next person who was renting it. Hopefully the next customer has a better experience with pickup than I did at the location I recieved the vehicle from.

Rating:

5.0

A covered delivery bay. Hard to inspect the truck in the rain but overall a pleasant first time experience!

Rating:

4.0

All good this time for truck rental

Rating:

3.0

I have not received an emailed receipt from this location. I rent a lot of trucks. This seems to be becoming the new normal for Uhaul, me having to call asking for a receipt. As for another issue, not pertaining to thos location. Your after hours pickup needs some major improvements. I can only recall 3 times out of probably 10 that I was able to get a truck after hours with no issues.

Rating:

2.0

Make sure you have all the equipment for the rental

Rating:

5.0

Staff help me would recommend to family and friends

Rating:

5.0

Very nice place

Rating:

5.0

She went above and beyond to help me and made me feel like I made the right choice after having had several other units and horrible customer service. Highly recommend this facility

Rating:

3.0

It is not better or worse than other storage facilites. The facility is convenient to my location. Clean. Hours are convenient for now, but surprised it is not 24 hour like other local UHaul Storage facilities. It is convenient that it has a drive in garage to unload if inclement weather. It does need more than 1 flatbed cart .There are several to move mattresses and plywood, but only one to move boxes, at least on the first floor.

Rating:

5.0

The facility is clean and well maintained. The staff were very helpful, polite, and professional. AnnaLiz went above and beyond in helping with my packing needs. Angel located a first floor storage unit for me, made sure that I was checked in, and answered my questions on how to use the login system. Thanks to the staff for their professionalism and helpfulness!

Rating:

5.0

Check-in day we rented a truck and moved into our new unit. The staff was wonderful and helped us with any questions we had. Very happy with the services so far and impressed with the cleanliness and safety provided at this site.

Rating:

5.0

The young girl that helped us was very helpful and took her time with us. Showed us how to use the facility and answered any questions we had. We never felt rushed and just another nameless face.

Rating:

5.0

Great place, very clean and efficient. I was satisfied with my experience.

Rating:

5.0

Angel was very friendly, helpful, professional and knowledgeable.

Rating:

5.0

Everyone here is friendly and helpful! Move in was a great experience.