Customer Reviews for U-Haul Moving & Storage of Madison

Rating:

5.0

It didn't take long to check in and pick up the truck. The truck drive great and did much better than expected, it made moving less stressful.

Rating:

5.0

I have used this location many times over the last 15+ years and always had great service from them. They are my go to for truck or trailer rentals.

Rating:

5.0

The staff was excellent and handle customers in a friendly manner.

Rating:

3.0

Make sure the customer knows everything dealing with their U-haul rental. No one told me that I couldn’t return my U-haul at a different location and that I would be charged $260.00 for returning to a different location.

Rating:

5.0

Friendly and helpful staff when I arrived to pick up my rental

Rating:

1.0

Put a damn jack on the 6x12 trailer. I about killed my back getting it off my truck and it slid down the little hill when I took it off and it was a challenge to get it to stop rolling before it hit another trailer. It didn’t hit anything but was super close.

Rating:

5.0

The customer service and management at the Madison location is great. I use Uhaul often and changed to this location from Hendersonville because the GM at Hendersonville was so rude to me.

Rating:

5.0

Picking up the trailer was a breeze, I completed the online check-in, they hooked up the trailer and checked the lighting, and on my way, 15 minutes. Dropping off the trailer was even quicker, as I pulled up, the nice employee was walking out the door to unhook the trailer and complete the check-in, in less than 5 minutes.

Rating:

4.0

The Drivers door lock could only be open if you got in on the passenger side. I appreciate being warned before hand however why would you rent someone an inconvenience? I didn't have time to renege because we were on a time frame. This was unprofessional, if I ever rent again I will explain about this visit and hope the rental will be suitable for my MONEY.

Rating:

5.0

They made a stressful situation better

Rating:

5.0

John was a huge help to me. Thank you.

Rating:

5.0

YOU'RE DOING A GREAT JOB THERE!

Rating:

5.0

Excellent experience John was extremely helpful. I appreciate his help.

Rating:

5.0

no improvements needed!

Rating:

5.0

This location is very personable and customer friendly. They made the experience easy and quick while being very professional

Rating:

5.0

This facility was amazing. Very smooth process and great employees.

Rating:

5.0

Guy who checked me in deserves a raise.

Rating:

5.0

Manager went above and beyond.

Rating:

5.0

This location was the easiest drop-off that I have ever experienced!

Rating:

5.0

Smooth move

Rating:

5.0

Kayla was GREAT

Rating:

5.0

The employees were extremely nice & helpful.

Rating:

5.0

Staff was great ,stress-free when doing business at this location.

Rating:

4.0

It was easy to rent a truck last minute for a short time.

Rating:

2.0

Charged almost $200 when I was told it was going to be $40

Rating:

3.0

the guys were great, the equipment was lacking.

Rating:

5.0

This was a wonderful experience. John Walker was a pleasure and made the process a breeze. Thank you for helping with my move! I would use this location again in the future and suggest to family or friends.

Rating:

5.0

The customer service was top tier.

Rating:

3.0

The truck was the oldest and worst vehicle I’ve driven in a long time. Seats broken down, torn, and the doors had to be slammed to be sure they closed. The ramp was so hard to operate that it took all strength to extend and retract. The truck should have been retired 20,000 miles ago. Not impressed. I regret not choosing another company when I researched it. I said this to the agent who checked me in. It was blown off and I was told they were moth balling the particular line of trucks that I was given. Bad experience. Wouldn’t recommend.

Rating:

5.0

The staff was top tier at this location!

Rating:

4.0

The driver side light was out

Rating:

3.0

The after hours drop box is in the middle of no where. It is also hard to find.

Rating:

5.0

The young lady that rented the u-haul to me had amazing customer service. She had a vast amount of knowledge about services and products offered.

Rating:

5.0

The owner, John, and the staff are always friendly and helpful, on top of running the facility! I highly recommend this location to anyone looking for storage, packaging, and truck rental.

Rating:

5.0

The pickup and drop off process was smooth and quick. Thank you.

Rating:

5.0

👍👍👍👍👍

Rating:

5.0

Staff was AMAZING

Rating:

5.0

Nothing all was well

Rating:

5.0

I come to this location often and they’re the best! Kind, helpful, professional, and their equipment is always well maintained.

Rating:

5.0

Great staff

Rating:

4.0

Great! But the key drop off was not well marled or easy to find.

Rating:

5.0

Never have an issue

Rating:

5.0

Everything went smoothly!

Rating:

3.0

The uhaul employees are incredibly nice friendly and professional. I had a good experience overall but was frustrated upon arriving to move in. I called multiple times to ensure the process would go smoothly. I was told which unit I needed based on a one bedroom apartment. Upon arrival it was after hours so I had to move in online. The link that was sent to me did not work. I was sent a link 4 times before it worked. When I called after the third attempt I was told they couldn’t help me until the next morning. At that time it was 8:30pm. I had driven 7 hours. I had to leave early before the office opened the next morning to drive another 9 hours. Yet the person didn’t seem to be concerned. Fortunately another person sent me the fourth link which worked. But then I get into the facility to find out that I had been put on the second floor with no freight elevator. There was a 40% grade ramp I had to push furniture up. I’m 5’2” 110 pounds. This is unacceptable. I don’t even know how I’m going to get my stuff back down the ramp. I literally called and specifically asked if there was a freight elevator. I was told emphatically yes there was. Keep in mind this was in the dark at 8:30 at night. To top it off, not all of my stuff fit in the space. The unit was not as big as the 10’ van I had rented. Again the people are kind but there is a disconnect on the knowledge about the facilities and the online system has some glitches that need to be addressed. I would recommend Uhaul to others but I would make sure they are completely aware of the negatives they may encounter. Hopefully these can be addressed.

Rating:

5.0

Thank you all for help making a stressful moving process easier.

Rating:

5.0

Great fast service! Quick and easy.

Rating:

5.0

Best experience by far with Uhaul while living in Nashville... other sites pale in comparison.

Rating:

3.0

Truck smelled horrible of weed.

Rating:

5.0

Friendly staff and a shorter wait time than usual. Don't change a thing.

Rating:

1.0

My unit was #1 the first unit but it seems like it was the last unit at the opposite end of the entrance. Every time I went there I always had to get staff to move a trailer or truck Very inconvenient. The unit had no lights it was very dark and I had containers that had moisture damage. I had to throw a lot of stuff away. I recommend them not renting out that first unit because they treated like parking lot in front. It doesn’t matter how often someone visits there unit they should have full access to it at all times. I do not recommend outside units because of the weather and especially when it’s dark for the crawling critters.

Rating:

5.0

Parking lights didn’t work on the trailer. Upon pickup only checked brakes and blinkers. I was alerted to the issue by other motorists upon my drive.

Rating:

4.0

Truck has a fluid leak, left several spots on my driveway

Rating:

4.0

Great staff!

Rating:

5.0

I ALWAYS COME TO THIS LOCATION

Rating:

1.0

I returned the truck with a tiny bit more gas than when I got it not like you can look at the meter while pumping and they had the audacity to charge me another 18 dollars for that, what a disgrace

Rating:

5.0

The staff was very friendly and very cooperative! No problems!

Rating:

5.0

Everything went smoothly

Rating:

5.0

I haven't ever had a problem the service at U-Haul

Rating:

5.0

The person inside the office was very friendly and helpful and even gave suggestions on how to do it.

Rating:

5.0

The staff was fantastic. Whenever l need their services l will use U-HAUL for sure. I will also recommend U-HAUL to my family and friends.

Rating:

5.0

Facility is very clean, well kept, convenient, were very helpful. Everything online was easy & done just as it stated.

Rating:

4.0

Solo me tocó una representante con un mal carácter no me trató de la mejor manera instaba muy molesta ala ora de atenderme

Rating:

5.0

Great!

Rating:

5.0

Ty. C/o. Big Jon. Madison Center &. 2. More. Employees. We're. 💯. Great. I was there I think 15+ yrs. Enjoyed the Visit. Unit 244. Ms. Deborah Claytor 🙏🏾💕🙏🏾

Rating:

5.0

Excellent customer service and the workers were very friendly and helpful.

Rating:

5.0

Great customer service here. Doesn’t need any improvement.

Rating:

5.0

You can not beat the services

Rating:

5.0

It’s a good spot, go for it!

Rating:

1.0

I was overcharged twice and staff is rude

Rating:

5.0

John Walker could not have been more helpful and cooperative throughout the time I rented my storage unit. He went above and beyond several times to assist me in managing the property in my unit. I remain very appreciative of his help and commend him highly.

Rating:

1.0

I had valuable and memorable things that got ruined with mold there were snake skins like I found 4 to 5 snake skins in different areas in my storage! There was all kinds of gravel! Which came from where I don’t know cause the floor walls and ceiling was concrete! The whole storage smelled of mold and that’s just with big items that were not boxed! So other things that were boxed I have not checked yet! I will be filing an insurance claim! And I still haven’t received my deposit back yet from the truck rental I had a 55 dollar off coupon from the corporate office! Thanks for your time! Have a good day!

Rating:

5.0

Everything was wonderful

Rating:

5.0

The manager was incredibly helpful

Rating:

5.0

It was a pleasure to work with John. He had excellent customer service and was very friendly. He made sure all my questions were answered which put me at ease during the entire process. I highly recommend working with UHaul and this manager.

Rating:

5.0

The facility that I rented the storage unit from is truly the best I've ever had the pleasure of doing business with.

Rating:

5.0

I came to this facility with semi truck try to back it to my unit the manager John helped me and make it easy for me I highly recommend this location

Rating:

5.0

Thank. You John . Superior customer service

Rating:

5.0

John, Kayla, Zoey, Troy, and a new girl I literally just forgot her name she worked sat 6/24/23, were all very helpful, caring, friendly, patient, understanding, after 3 yrs being there they kinda became family. They are absolutely a great crew and I will never forget them. They were still professional yet they were people just like me and that made ALL the difference in the world to me. I would recommend this particular store to anyone and everyone!!!! THEY ALL ARE A ABSOLUTELY, WONDERFUL TEAM

Rating:

3.0

There where trailers in front and was not able to drive up to it .

Rating:

5.0

Great group of guys and ladies. Keep up the good work. Thanks

Rating:

4.0

Manager came over and trained and coached in moment

Rating:

1.0

I always use U-Hauls trucks and storage for my moves however this time my experience was dreadful so much to the point that I had in a panic attack a severe one The unit that I was supposed to be renting and your expert told me would be large enough for my furnishings to store was not I had to then go to another location to when your customer service representative call they said it was available I get there it was not I lost an hour with my movers trying to get a unit therefore a one-day move turn into a two and a half day move and I at the end of this move am exhausted and dissatisfied and have lost money. When I do move out of my unit I would no longer sadly be using U-Haul for anything going forward in the future nor can I recommend it to family or friends

Rating:

4.0

The code boxes were not working properly, so it was not possible to gain access without being accompanied by a UHAUL employee.

Rating:

1.0

I tried contacting them and got 3 people who claim they couldn't find my information in September. I email them to tell them I don't want to lose my unit cause my mom is in there. Then October come and I get an email saying final attempt but they sold the unit. Now I can't get anyone on the phone.. would not recommend anyone here. I can't replace my mom or my engagement ring

Rating:

5.0

Nice ppl very helpful .

Rating:

3.0

The access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.

Rating:

5.0

Mr. John Walker was very friendly and helpful.

Rating:

5.0

I Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff

Rating:

5.0

The front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility’s. I would recommend everyone at this location. Thank you guys for the excellent work.

Rating:

3.0

Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with “late fees” because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I’d need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Thank you.

Rating:

5.0

Efficient, friendly, cooperative

Rating:

5.0

I would rather not be messaged at 2am . otherwise all was good.

Rating:

4.0

While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.

Rating:

5.0

I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful

Rating:

4.0

After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.

Rating:

1.0

I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.

Rating:

5.0

Fabulous! It will help us a great deal to have this fir a while.

Rating:

1.0

storage has homeless people living in it and it reeks of dead body that has not yet been discovered

Rating:

3.0

The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.

Rating:

5.0

Ty. Mike. &. Tracy. Great. People 💯💙🙏🙋. Ty. Been there 9ish years🥰

Rating:

2.0

Muy mala atención al cliente por parte de los empleados

Rating:

5.0

I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Thanks

Rating:

1.0

I tried to call the manager for months. He never called me back and when I went to the location, he was never there.

Rating:

3.0

Need more staff in the store. Abnormally long wait times!

Rating:

4.0

Great place to get a truck and storage easy access friendly staff fast service

Rating:

3.0

Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.

Rating:

2.0

Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..

Rating:

5.0

The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.

Rating:

5.0

The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!

Rating:

2.0

Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.

Rating:

1.0

We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.

Rating:

3.0

Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn’t find my reservation and no 10ft units available.

Rating:

1.0

My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228

Rating:

4.0

The guys went out they way to help

Rating:

5.0

EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.

Rating:

5.0

Fast easy courtois

Rating:

3.0

The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.

Rating:

4.0

Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.

Rating:

1.0

Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.

Rating:

2.0

They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven’t been about to get in my storage for 5 days.

Rating:

2.0

My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed

Rating:

3.0

Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple

Rating:

5.0

I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.

Rating:

5.0

Anytime I called up there everyone was always helpful.

Rating:

1.0

Management was rude and offered no assistance to help customers

Rating:

5.0

I just want to say that you all are awesome. Thanks for being there in the times of need.

Rating:

5.0

The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.

Rating:

5.0

I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. Thanks!

Rating:

2.0

The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract

Rating:

5.0

I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.

Rating:

4.0

They employees were super nice and always answered my questions. They were very efficient!

Rating:

3.0

Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.

Rating:

2.0

CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!

Rating:

1.0

Worst service ever never will do any kind of service from your company again

Rating:

4.0

Other than wishing for an elevator opposed to an access ramp, it was a great experience.

Rating:

5.0

Everyone is very helpful and Mike is professional and personal.

Rating:

1.0

Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.

Rating:

5.0

Great service

Rating:

5.0

very good to work with