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MICHELLE SCustomer Reviews for U-Haul Moving & Storage of Marietta
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
CAROL PKaren Clayton was great... Very helpful.
DAVID BKaren Clayton was great... Very helpful.
DAVID BCustomer service was excellent.
Tom WThe employees were AWESOME!
Donald SVery friendly and easy to schedule. Everything worked perfectly. I'd highly recommend to anyone. Thanks again 👍
M RI was thrilled with my experience. I was kept informed through the entire rental process. The price for moving my things 2400 miles was around $2400 w insurance and door to door service. Since I am a senior widow it was the convenience I needed.
Susan SHello The lady that I rented from was awesome very friendly and very cooperative she made my day
AKRAM GMy lock was not in my unit when I came back with a load to put in. I drove over an hour and a half and couldn’t put my load in the unit.
Kerry B | First ImpressionsThe Marietta Ohio storage is great. The employees are so awesome. I would recommend this store to anyone.
Cheryl W | Overall ExperienceGreat experience
Kim F | First ImpressionsNo need to improve. You are doing a great job.
BRIAN GEverything went smoothly thanks a lot
DAVID EOne of the tires on the trailer looked worn and we didn’t think it would make the 200 mile trip they said it was ok we didn’t get 11 miles on I77 and the tire blew out we sat on I77 for 2 and a half hours before someone came and fixed the tire
THOMAS KThe two employees that we dealt with were very professional and friendly.
DANIEL CEverything was great. I had Tommy and he was very pleasant and attentive.
TACOLHA PThe staff is great and the storage units are clean and well maintained.
Joyce S | Overall ExperienceGreat job, keep up the good work.
RONNIE WMy experience was good but would’ve been great if the app would operate correctly and not freeze up.
MARIA B | First ImpressionsI am unsatisfied with this experience because I had reserved a trailer at a local location 1 week in advance, but received a call the day before pick-up date that I needed to travel 25 miles out-of-state to pick up the equipment, instead. When I arrived, I was told that I HAD to return the equipment an hour earlier than my reservation time because another customer needed it. The earlier return time in addition to the additional milage from the original pick-up location added extra stress to the job and those involved.
David TThe staff was outstanding couldn't ask for anybody better and the security for those storage buildings was remarkable 100/10
Leonard C | Overall ExperienceEverything went well. Trailer was exactly what I needed.
RICHARD SEfficent and staff is friendly.
Sharon CThe TPMS system had an error and could not read the front right tire pressure so the dash light remained on. The starting fuel measurement was off by a quarter tank. The starting mileage was off by about 30 miles.
TYLER BThey told us it was full tank but was really half tank filled it up though
Bradley LSeverely disappointed with my rental. NO TILT WHEEL, NO CRUISE CONTROL AND THE TPM KEPT INDICATING LOW AIR PRESSURE IN RIGHT FRONT. IT WOULD COME ON, THEN GO OFF. COME ON, GO OFF REPEATEDLY ON MY TRIP. WATER LEAKAGE IN THE RIGHT REAR CAUSED CARDBOARD BOXES TO BE SOAKING WET AT MY DESTINATION. I HOPE I NEVER HAVE TO USE U-FAIL AGAIN..
JAMES WExcellent customer service. Keep up the good work.
CHARLES SAll personnel are very helpful and the truck functioned well.
JOSEPH FFantastic customer service, very happy with the professionalism
JAMIE SEverything was perfect! Great employees! No improvement needed.
Michael CNa
Jeffrey BPlease allow customers to enter to get items in the evening.
JUSTIN Z | Online Move InAll went great, and the customer service was great
FREDDY CVery friendly, helpful, and knowledgeable staff. We enjoy doing business with them.
JAMES RThe staff was super friendly, and the facility was super clean.
Octave P | Overall ExperienceNo issues with this location
DALE LGreat place friendly staff very helpful and love the security and and safety of the units
REBECCA C | First ImpressionsThe entire staff was delightful. Very personable and helpful. The facility is spotless.
Terri A | First ImpressionsA busy Uhaul location that provides efficient, excellent and friendly service
CHAD HKaren is awesome and overly helpful!
REBECCA N | First ImpressionsVery nice
MARK B | Overall ExperienceThe people in this location are always so kind and good to me. I would recommend them to anyone.
JOEL MBut when dropped off a day early, expected a refund of $40 but was told no, that the price charged at pick up was based on distance.
HERBERT CKaren was very friendly and helpful! she went above and beyond to get us the best deal she could!
HANNAH C | First ImpressionsMy experience was excellent!!! From renting the trailer to returning it your staff was wonderful to work with. The gentleman that checked in the trailer noticed that one of my tires on my vehicle was low on air and he added some to it before I headed back home. Top notch service 👍
STEVEN KThe lady at the location today was absolutely wonderful not only were we attended to right of way but she was out clearing property of snow and ice for our safety ..And Welcomed Us To The Area ⭐⭐⭐⭐⭐
JOSEPHINE TStaff was great and friendly. Explained everything and made sure we understood.
Kevin W | First ImpressionsCustomer service was very professional. The moving of furniture went well. The price for the uhaul truck was very reasonable !
JUDITH MMarietta GM, helped us get a last minute truck and storage unit with ease and savings as well
LISA HThis facility has one of the best staffing in the area.
NARAVAHN PWonderful and very helpful, you couldn’t ask for anything better
Kendall C | First ImpressionsThe facility at Marietta is very well kept, clean , well lit and in good working order. The staff were friendly and helpful.
amanda v | Overall ExperienceEveryone who works there is amazing. They are helpful and efficient. On top of being great to work with, they are also very kind.
Pam MGreat service. Friendly and helpful.
PETER BI waited atleast 20 min maybe longer honestly probably a half hour for someone to come greet me at the counter. Went outside several times looking for an employee. Eventually I ordered my truck online and after 6 min I went and found the general manager who argued with me that I hadn’t been there as long as I claimed. She even told me I only put in the ticket 6 minutes ago. I told her to check the cameras. She also told me she didn’t have to rent me a truck, but I had already done it myself. Two weeks ago u rented a storage unit and a vehicle that had the fuel light come on within a quarter mile I returned it with half a tank and received no credit. I returned this one after driving 20 something miles without putting fuel into the vehicle and was charged 24 dollars. Doesn’t seem fair being 45 dollars in the negative from the first trip because an unfurled truck so low the light was on with U-Haul still within with sight. I am considering renting a Penske vehicle and moving my storage unit during the months long moving process I am in.
anthony jOne employee helped me immediately when I returned the trailer. Very responsive, helpful & respectful.
VICKI VWe got sick from exhaust fumes coming into the rental truck. My boyfriend is still suffering from headaches, exhaustion, nausea, dizziness, lack of breath, and other symptoms related to Carbon monoxide poisoning. We plan to contact customer support about our concerns and doctor’s visits over the poisoning. Although we mentioned the concern to the Uhaul facility, it was taken lightly/ blown over by the employees. All trucks should have carbon monoxide testers.
RUTH WReduce the paper work/ simplify
Bob CWoman at check in was rude and condescending. We had reserved the truck for 2 days and returned it 6 hours EARLY yet she yelled at my husband, slammed the door on the truck when checking it back in and gave no reason for her rudeness.
ERIC PI got my vehicle with around 1/4 tank before I got on the main road light popped up and said 50 miles to empty. I put 40 dollars in the tank and returned with 1/2 tank and was not credited for refueling vehicle. I want a credit as I will be renting a truck again to go a long with the storage unit I rented.
anthony jNo improvement needed. Needed the U-Haul very last minute and had no issues obtaining what I needed.
TERESA HGreat customer service at Marietta Ohio !
NARAVAHN PAmazingly clean and well staffed. Security was awesome.
Connie H | Overall ExperienceVery fast and efficient. Check in took no time at all!
MICHAEL DStaff were friendly and engaging, answered all my questions. It was a very pleasant conversation and experience.
Dale L | First ImpressionsJudy (Marietta Ohio) was extremely accommodating We are older and she went beyond explaining how everything worked. Return truck in a few hours and we will see if we can do it
Bud S | First ImpressionsA nice lady showed me everything I needed to know about the storage unit and the processes and procedure and offered to help in any further assistance needed, you have a beautiful storage unit and facility.
JEFFREY B | First ImpressionsThe staff is wonderful, kind and helpful—-very knowledgeable. I have already told people how great the facility is, very clean and convenient.
Joyce S | First ImpressionsFelt welcomed by staff
Paul F | Online Move InVery clean, well managed business with very helpful staff professionals.
Michael H | First ImpressionsFacility is so nice and easy to access! Staff were very helpful and kind.
SUSHANT B | First ImpressionsLoved the uhaul convenient
Carl D | Overall ExperienceAwesome group of people to deal with
Todd S | First ImpressionsExcellent price and service!!
Gene C | First ImpressionsThank you and God Bless You! May the God in you continue to shine and help others along the way !
ABU-BAKARR K | First ImpressionsIf we ever need storage again, this will be our first choice!
Timothy M | Overall ExperienceRented from another place locally in Marietta but could not access the facility due to a computer glitch. I had to quickly pivot to U-Haul and the experience was quick and easy.
James G | First ImpressionsThe manager, Karen was very professional and a pleasure to do business with. She went out of her way to make our storage and truck rental easy and accommodating for our needs. Karen is definitely an asset to the UHaul corporation.
Michael R | Overall ExperienceEverything and everyone was wonderful!
KIMBERLY A | Overall ExperienceI wouldn't recommend because of the high price compared to other local storage. I rented a truck and received 1 month free storage. U-Haul storage was clean and climate control was perfect.
George M | First ImpressionsStaff is absolutely amazing The staff goes way and beyond for help and they're nice they listen I means the staff I give The staff a thousand stars above they're awesome but I found roaches and my boxes when I came home to unpack and bugs and this facility is not supposed to and it advertises that there's no bugs and rodents but yet I have them
Tara K | Overall ExperienceGreat to work with and very customer friendly.
CHRISTOPHER B | First ImpressionsThanks!
ROBIN T | Overall ExperienceEverything there was very nice and helpful
Randall H | First ImpressionsIt's a new facility still in its "break-in" phase and they are trying very hard to accommodate. Much appreciated.
CHARLES D | Overall ExperienceUnit was over 100yards from the closest parking spot.
Tyler S | Overall ExperienceGreat experience with the staff, very helpful and very friendly, will use again when the time comes for it
James S | Overall ExperienceExtremely helpful and kind!! Highly recommend
Sara M | Overall ExperienceManager was the most unprofessional person I have ever met.
BRIAN L | Overall ExperienceNice facility and helpful , friendly staff
michael w | Overall ExperienceI moved my things in and winded up getting roaches from a lady on the backside of my units , and at the end after speaking with everybody trying to jump through hoops to get the help we need had to sell and get rid of everything in the units because even after the man come to Spray, we still had roaches in it we took videos and pictures showed the front they were still upset that I was saying something about the roaches, but I lost all of my things because of the roaches ,
REBECCA K | Overall ExperienceEmployees often make or break the experience! Manager Karen and employee Judy are the best! Also Nathan Whyte, who is with an associated business, Whyte’s Quick Move, was extremely helpful! It would be nice if I could have pro-rated the final rental fee since I emptied the unit on 1/3/24 but am still being charged for the entire month of January. All in all a great experience for a “senior”, single lady!
CHRISTINE T | Overall ExperienceThe staff at this location were very helpful and friendly. Good price.
GENE C | Overall ExperienceBeing a new store it was great. It was just hard for me due to the restricted hours because I work day shift. Need 24 hour access.
Rhonda C | Overall ExperienceVery kind, courteous, and professional. Clean, quick and very helpful.
April O | First ImpressionsEverything has been fantastic! Smooth interation and process all was clear and simple
Daniel B | First ImpressionsThe staff was always friendly, super helpful, and patient. A really good group of workers from a customer service standpoint.
CATHERINE S | Overall ExperienceGood experience
Greg C | First ImpressionsEveryone on staff was very friendly and helpful. Excellent customer service!
ZACHARY B | First ImpressionsNice facility and feel safe with my belongings there
RICHARD B | First ImpressionsFolks were great! Facility was nice
michael w | First ImpressionsReally nice and patient help - friendly! Made it easy
CATHERINE S | First ImpressionsThe store was still getting organized. At the moment the hrs are not good but when completed will b 24hrs.
Iona M | First Impressions