Customer Reviews for U-Haul Moving & Storage of Marrero

Rating:

1.0

Had a blowout and almost in a bad accident. Truly unacceptable

Rating:

5.0

Great service and great people

Rating:

5.0

nothing grate job

Rating:

1.0

It was hot in there supposed to be climate controlled infested with rat poop rats chewed up my some of clothes and other stuff.

Rating:

3.0

Trailer need to be checked more thoroughly for worn parts

Rating:

1.0

The unit was infested with rat feces and urine. Dead cockroaches found thought the unit. Had to leave behind bed and bed set, sofa set, and throw away hundreds of dollars worth of bakery supplies due to food safety and sanitation violations. I did not have rental insurance, so I can’t do anything about this. I am at a major lost!!🥺

Rating:

2.0

Staff was fantastic. General manager was annoying and extremely unprofessional. I have a shed at home and have NEVER had as much rat feces as was on all my stuff that I found emptying my storage unit out.

Rating:

5.0

Customer service was OUTSTANDING!!!!!

Rating:

2.0

The gas tank was only 3/4 but they marked it as full. When I went back in to ask about it, they said don't worry just bring it back how it was. But since they marked it as full when it wasn't, they wanted it back as full. In addition this was not disclosed to me in person. I signed the "bring it back how you found it" but not the verified tank. And the contract wasn't emailed to me until 30 minutes after I left

Rating:

3.0

UHAUL Computer system was down yesterday March 26, 2025 and I was unable to rent. Had to rearrange my schedule and rent today March 27. Very aggravating. When I dropped off equipment today, computer was down again. I would appreciate a discount for the multiple inconveniences.

Rating:

1.0

No it wasn’t they had a rat and no one did anything about it

Rating:

5.0

Customer service was AMAZING. I would recommend 100%.

Rating:

5.0

The only thing that was wrong didn’t have a Dolly in it and I need one

Rating:

5.0

I will tell family and friends

Rating:

4.0

The entire team was great. I had no issues with the location, time frame, or cost. Mr. John, Josh, Troy, and the lovely ladies made my decision to stay longer than anticipated because of their professionalism. I have recommended this location to co-horts, family and friends. It was also convenient and had great hours. Thanks for reaching out. Jazz Washington

Rating:

5.0

Keep Up the Good Work Great Customer Service!!

Rating:

5.0

Nothing, the service was excellent!

Rating:

5.0

Fast and friendly service. In and out in less than five minutes at pickup and drop off. Thanks!

Rating:

3.0

The young lady at the desk was very friendly and helpful. The area to hook up trailers and return equipment is far too cluttered and does not have appropriate access to the street because the pull around was blocked by several trucks and a golf cart. The man working wanted us to reverse a trailer down an area the length of the entire property and the width of 1 1/2 cars that contained approximately 10 speed bumps, to back the rented trailer into the holding spot. He offered to move the trailer with a cart after we refused to back up the length of the block. He should have offered that upon our arrival or offered to move the trucks from the cluttered and blocked off equipment drop off area. I'm only scoring it as average because the young lady was nice and the equipment was in working order and available, otherwise I would have rated it as a poor experience.

Rating:

5.0

The service and knowledge of the car hauler I rented was great and price was acceptable and was in good condition and the trip turned out ok without any issues.I dropped the car hauler off at the location today.

Rating:

5.0

This was my first experience renting a Uhaul truck, the website to book was user friendly and offered many options for assistance with moving. Check-in was a breeze, and Troy S did a phenomenonal job through my whole experience to make sure I was taken care of and had no issues with the equipment rented to me. Staff was friendly and facility was clean and organized. 10/10 yal

Rating:

4.0

Windshield needed to be cleaned better All trucks should have cameras for backing up and side to get over safer

Rating:

5.0

Keep up the good work!!

Rating:

5.0

Vehicle was very clean and nice and the service was quick and smooth

Rating:

3.0

Boxes were eaten through by rats but rates were always increased for not having this problem

Rating:

5.0

Good service. Very clean place.

Rating:

5.0

Everything was done right.

Rating:

2.0

Needed more assistance with utilizing equipment and putting car on vehicle tow. I fell on the premises trying to get down after connecting car. They should initiate this service on behalf of customers in their 60s.

Rating:

4.0

I'm an adult, I didn't like having to provide a name and number of someone to verify me. This rental was my business and I was paying for it.

Rating:

5.0

Abrahym

Rating:

3.0

MY storage units had mices in it ... They nibble holes as well as peed on my sofa and my four plastic container of clothes they peed on them and left rat droplet ... The plastic bag that I had my bed decorative throw pillows they peed and bit holes in them ... I did contacted the office personal to see the damage!!!

Rating:

5.0

I can’t think of anything because all was good thank you.

Rating:

5.0

Always deal with this location in marrero very professional and fast they get five stars from me

Rating:

4.0

Upon initial arrival for return, no one was immediately around by return sign. Had to walk back and forth from back to front a couple times before someone appeared and it was drizzling.

Rating:

5.0

Never had a location to check in equipment like this location. Excellent service.

Rating:

5.0

John was very knowledgeable. Appreciate his patience with all my questions.

Rating:

5.0

Continue the good work.

Rating:

5.0

Very helpful customer service rep. Very polite

Rating:

5.0

Manager very knowledgeable and great customer service.

Rating:

4.0

Mgr gave a fight for grace period

Rating:

5.0

The manager and staff was very professional and courteous.

Rating:

1.0

way too high wont be booking again every time I book the price goes higher and higher

Rating:

5.0

The female was so patient and professional with me due to the wrecks and traffic dealing me from making it for 5pm and on Saturday the manger and employee were very professional knowledgeable and helpful. I will always use this u Hal

Rating:

5.0

None

Rating:

3.0

The facility is too cramped. When there are people on site to help, we shouldn't have to do the checkin or return on our own. Customer service is going to crap these days.

Rating:

5.0

You are perfect

Rating:

5.0

Thanks so much

Rating:

5.0

Close to my home Rental vehicles on many occasions Great manager

Rating:

5.0

A most helpful and accommodating staff. I rent often and this manager is by far the best I have run across.

Rating:

5.0

N/A

Rating:

5.0

Very helpful, knowledgeable staff. I've rented space from the Marrero LA U-Haul over a 10 year period and always enjoyed the facility and staff's support.

Rating:

5.0

Everything was good

Rating:

5.0

👍

Rating:

5.0

No complaints. Good job, easy to drive and confortabke

Rating:

5.0

We're very helpful in every way.

Rating:

5.0

Super simple return process, helpful staff, very friendly.

Rating:

4.0

There were many trucks available at many locations that were not as far away as I had to go In order to pick up the vehicle that I rented. However I needed the truck for 3 days, so I had to drive 25 minutes in each direction to go out of my way in order to get a rental.

Rating:

5.0

John has a great crew, and the U-Haul property is well maintained.

Rating:

1.0

The sales person that waiting on me was very rude and impatient. He also was refusing to expect my discovery card. Telling that it's wasn't a major credit card,and he had a very aggressive tone . Thanks

Rating:

3.0

Outdoor unit, secured, no light available. Rat feces all over furniture, tops of boxes, and shelving units we had in there. Couldn’t bring anything in the house after emptying unit because we need to blow off all of the feces. Would not recommend outdoor unit at this facility. Staff was friendly.

Rating:

5.0

Too much to do at checkout time.. area is not that good. I could have been taped or robbed with all the pictures I had to take! Checkout was too long!

Rating:

5.0

N/A

Rating:

5.0

Great professional sales representative!!!

Rating:

5.0

Customer service exceptional!

Rating:

4.0

Good experience with this location, got in and out in no time.

Rating:

3.0

when i rented the trailer, we were going to sturgis with 2 motorcycles.. i rented the trailer 3 months in advance.. The manager said that the bikes would fit.. we picked up the trailer the day before we were leaving. when we got the trailer , picked it up at 4 pm.. came home and the bikes didn't fit.. brought it back the next morning and was charged 50 dollars for a rental.. never used it brought it home, brought it back.. i couldn't find a trailer in time to tow our bikes.. so had to cancel our trip,.. you need to get wider trailers that can fit two bikes.. 7 x 12 would be great..

Rating:

5.0

A concern is the parking space to return the U-Haul during after hours. We were lucky to have a one huge space left to park the 26’ U-Haul. But I don’t know what we would have done if there wasn’t that spot left without blocking any of their storage units.

Rating:

3.0

If somebody got late 30 min because traffic or accident on the road I think shouldn’t charge for another day, because when people return the equipment 8 or 10 hrs before don’t get reimbursed for that time.

Rating:

5.0

No Problem, Exceptional service

Rating:

2.0

They told my cousin and I that it would be one price and then overcharged my cousin a few days later

Rating:

5.0

The front driver tire on the trailer had obvious wear that was abnormal, I asked and was told it would be fine. ***500 miles into my trip I had to have the tire changed , with new tire it continues to wear to the point it needed to be changed again when I dropped the trailer in Oakland

Rating:

5.0

Great service.

Rating:

5.0

Nice ..friendly...explained every aspect fully ..

Rating:

5.0

Manager an employee was very nice 💯

Rating:

2.0

There is a huge rat problem!!! I have clothes ruined my $6000 mattress ruined picture eaten!!! And I deserve to have money sent to me for my damages

Rating:

1.0

Rodent droppings everywhere

Rating:

2.0

Was raining in the storage

Rating:

5.0

Very well maintained and always safe

Rating:

5.0

The staff is knowledgeable, courteous and professional. I would be extremely likely to recommend this location to a relative or friend.

Rating:

1.0

i spoke to this place and stated the reservation was made and also cancelled at another location due to not being able to rent the truck until several days later and were charged for a unit i never seen nor moved into. i contacted this location several times and were told i would hear from john lawson at which i never did so i decided to ride to this location to see about getting refunded this amount due to me being on a fixed income and just lost my brother which is why all this were needed to moved my now deceased brother and kids out there home and were informed by Mr. lawson he hears these stories all the time and more less in so many words let me know i wouldn't be refunded.

Rating:

5.0

John, Michelle, and the young woman (sorry that I don't remember her name) I started with. They were polite and helpful. They showed me the different sizes and were forthcoming with the price. I was glad to be told about the free month which was a great incentive. It was not the usual bate and switch. They were professional and answered my concerns. Although I may have overlooked it, I am unsure of the identification number of the unit that I secured. LOL. But I have the key and I will get my items in. Please let others know that the Uhaul WestBank/Dimarco Street, Marrero, Louisiana is wonderful. Thanks, Jazz Washington

Rating:

5.0

Employee was very friendly and very professional. I will recommend your U-haul company in the future.

Rating:

5.0

This is the best U-Haul place I’ve been in a long time, or maybe ever. Highly recommended! They saved the day for me.

Rating:

4.0

I don't like your lock policy. I had to pay a locksmith to cut a lock off. I could have cut it off in a more efficient manner! I'm a licensed electrical and mechanical contractor with different saws and tools.

Rating:

2.0

Although the staff was helpful, the overall access process was very overwhelming. One of the access points was not working and the other access point which was located in the back allowed me in however when I got to the actual access door for my unit, it denied me access. The moving in process was very frustrating. In addition, the unit had a rat trap therefore I am concerned with rats going through my items. Overall I am very displeased with this facility however since I paid in advanced I'm stuck with it for now.

Rating:

5.0

They need lights on the inside of the storage where furniture is placed that's it overall it's nice.

Rating:

3.0

No comments

Rating:

4.0

No light in storage other then that it was great

Rating:

5.0

I love this location and the employees

Rating:

5.0

Associate Dion was fast and friendly and offered fast and flawless service

Rating:

5.0

Associate Dion was very helpful, friendly & offered fast and flawless service.

Rating:

5.0

Good???

Rating:

5.0

This place was great!!!

Rating:

4.0

I didn't visit the facility to answer that question

Rating:

3.0

I paid my storage fee over the phone for 1 month when I reviewed my account later that wk. my card was charged for 2 months by staff

Rating:

5.0

The management staff and team leaders were very willing to help me solve a problem I have with another storage space and offer me a solution

Rating:

5.0

Mr. John and employer Michelle was very pleasant, respectful, easy to arrange day and time when needed, easy to get alone with, and over experience was high above average.

Rating:

5.0

Team and manager were always a pleasure, no issues, everyone were so helpful and nice every time I visited.

Rating:

5.0

Awsome service very professional

Rating:

2.0

I paid for climate control and it was heat and had roaches Staff and manager were rude and I didn’t even go there often You changed the price after I had a contract that’s why I moved out

Rating:

3.0

There just weren't larger containers available. But we made due.

Rating:

4.0

Would love to have the storage door repainted thanks Kennedy Allison

Rating:

1.0

I put my furniture in this facility 2 years ago in what was supposed to be a climate control unit. However upon picking up my furniture I discovered my furniture to be mildew and infested with rat urine and feces. At this point I spoke to Mr John Lawson the facility Manager, that inform me that their air conditioner system went out that’s why my furniture was damaged. At this point I was given a insurance brochure and was told to make a claim ,which got denied. I was told by insurance company Manager of the claims department, if there was a natural disaster and the lights went out Uhaul wouldn’t be responsible, I was taken back by his response because this wasn’t the case.My furniture got ruined by Uhaul’ s being careless. I also told him hopefully in that case the customer would be notified of those changes because I wasn’t notified of these changes . I very surprised on how Uhaul handle a situation that was caused by their negligence. My overall experience was horrible with Uhaul. I drove from Texas to Louisiana to discover my furniture was ruined. I wouldn’t recommend this facility (Marrero,Louisiana) location to no one.

Rating:

5.0

I really enjoyed the stay at Uhaul Storage. The staff was very helpful and amazing and I truly appreciate it. Thanks again

Rating:

5.0

My only complaint is that they had accidentally checked me out awhile back and I was overchargted $36 for their error and I have never been able to recoup it even though I know that the manager tried to get it corrected. Corporate office has never sent me the money.

Rating:

5.0

Had no problems but I don't quite understand about the 1st month free when I rented the unit on the 27th of May and my next payment is due on the 27 of June shouldn't that be the 27th of July? I'm just asking

Rating:

5.0

Michelle and Mr. Jean went all over and beyond to help my husband .

Rating:

3.0

My unit govin to me was very small for a 1 bed room appt . Alot my furniture got beat up moving in to the stotage..

Rating:

5.0

The service at this location is always helpful and I'll always recommend to anyone. The general manager and staff always a helping hand. Love coming here.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

John was very helpful and very efficient. 👍🏽👍🏽

Rating:

5.0

Mr. John is one of the best, nicest people who goes above and beyond for people. He works with you and so does his staff. I fully recommend this location to everyone I know.

Rating:

5.0

Staff was very nice and friendly.

Rating:

5.0

Jhon n his Team are the Best!!!

Rating:

4.0

Good customer service

Rating:

5.0

John made it so easy, and he was friendly, helpful, kind and courteous

Rating:

5.0

The pretty girl with the pricings was very helpful an kind

Rating:

4.0

Moving in went smoothly but would have been a lot easier if all the check in & lock machines were working. Only one check in machine was working.

Rating:

4.0

Gate problems

Rating:

4.0

John was Awesome and he explained everything down into detail.

Rating:

5.0

The door on my storage unit needs to be fixed

Rating:

5.0

Done Business with John multiple time A plus in my book I will always come back to this U-Haul

Rating:

5.0

Would recommend and definitely use in the future.

Rating:

1.0

The staff are very rude and unfriendly, the manager isn’t too sorry hisself following right behind the employees by not answering to customer calls or complaints. This is a very sorry location.

Rating:

4.0

Spoke with several staff of u-haul nothing was available. Called marrero office, spoke with John he was very knowledgeable, friendly and very courteous!!. I rented a storage unit from you guys as well very convenience. I will use use both again and will recommend to family and friends. Wonderful experience.

Rating:

1.0

My stuff got ruined bc of this place and they threw my things away

Rating:

5.0

Great customer service! Facility is managed very well and is always kept clean.

Rating:

5.0

Great place. No problems.

Rating:

5.0

Men's and Lady are nice and People Person.mean they give you good vibes.with smiles.from there Heart

Rating:

5.0

I'm good with it

Rating:

3.0

I always had a problem opening my store unit the lock was hard to open I had to buy some wd40 to loose it up

Rating:

1.0

I feel they can do better with customer service, the manger is very rude, I won’t be a returning customer at that location.

Rating:

2.0

I have been a customer of this location since 2015. I am in a climate controlled unit which is rarely climate controlled; I do understand the meaning. It is miserable hot in my unit that several items have been ruined since they have been in there. Isn’t that the entire purpose of climate control? I’ve gone in there and the thermostat reads over 86. The manager from 2015 was rude and obnoxious and charged my card without permission and caused me NSF fees. I also get paid every few months and I attempted to explain that to her so we could work out a plan and she would not hear it. So I am constantly paying these outrageous fees. I always pay my storage which usually costs me between $550 and $750 estimated. All depends on how my check comes in and how much I have left over or can borrow. I’ve been a customer for 6 years and one would think you would make the conscious effort to work with a long standing customer but obviously not. So my situation is changing and in the next couple of months I will purchase a storage unit and move away from Uhaul since Uhaul obviously does not value me as a customer it prefers the $75 to $150 in late fees over the original $139.95 ($1,679.40 yearly) then you became greedy and I’m sure Uhaul is using Covid as the excuse for the $10 increase in rent and now you stand to collect $1,799.40 yearly plus the outrageous late fees when you know 100 percent you will receive all rent monies from me. Greediness is what kills business and unwillingness to work with your good customers is what causes loss of customers and spread of bad customer service. Uhaul once was a name everyone respected and was proud to use and now we all look for alternative sources; ask yourselves why. Go onto the location off the west bank expressway in Marrero, LA where I am located and read the unpleasant remarks. I have called and complained numerous times. My father was in business since I was 2 years of age until the day he passed away at 75, I was 51. People still stop me and say they wish he were still here and what a great man he was and I could go on. That’s when you know you have excellent customer satisfaction. I bet the Uhaul bean counters wouldn’t receive shelter during a catastrophe from any white or blue collar workers.

Rating:

5.0

Great people there it was a good experience

Rating:

5.0

Mr. John was super nice. The only thing I wish someone woulda verbally explained was that uhaul DO NOT Prorate anything. If you move out the storage a day after you paid you WILL NOT get a refund for that month.

Rating:

5.0

The staff was very helpful and very professional and appreciate that and thank you very much

Rating:

3.0

Would be better if there was electricity in the unit. I will be accessing my unit at night very often. So no lights.

Rating:

5.0

The location is close, the hours is convenient, the unit is just the right size and easy to access, and the price is affordable.

Rating:

5.0

All was great

Rating:

5.0

John was the most professional and accommodating agent.All of my needs were met with no problems. He went above and beyond to assist me.

Rating:

5.0

The whole staff was nice, courteous and friendly . Omg they’ve helped to take a big load off of my shoulders. I will definitely return to uhaul in marrero wb expressway and dimarco!!!!

Rating:

5.0

Very friendly and helpful and nice 😊😊😊😊😊

Rating:

5.0

Ms. Lisa and the store Manager was very helpful & I would recommend the MARRERO location to anyone who is looking to move, for boxes, & great customer service.

Rating:

1.0

It was terrible experience this time I was told I only found use a region Whitney or chase debit card Not my jefferson parish employees credit union card which I have used many times before at the u-haul company so that was terrible then I was suppose to get the first month free but they didn’t do it because I gas someone else on as a driver of the u-haul which I couldn’t inderstand u made the reservations together it was just terrible I will not go to that location ever again

Rating:

5.0

Very nice staff and helpful!!

Rating:

5.0

Very pleased. Staff always friendly, helpful & efficient.

Rating:

5.0

Wait time was long when I initially rented and canceled the storage space. One person working each visit. Otherwise, the service was excellent.

Rating:

5.0

Everyone that I spoke with on the phone and in person was very helpful ,accommodating , and friendly.

Rating:

5.0

This place was convenient. Staff was friendly, willing to assist and patient to answer all my questions and concerns. This is my first time ever using a storage facility and I can confirm the staff made my experience worth it.

Rating:

5.0

Every thing was just like I expected it to be

Rating:

5.0

They were so nice an Helpful

Rating:

5.0

Everything was great

Rating:

1.0

They were rude, not helpful, still have not gotten our refund correct.

Rating:

1.0

I have water damage to my dresser and some clothing

Rating:

5.0

Thank you.

Rating:

5.0

No complaints

Rating:

2.0

Would not recommend to anyone

Rating:

5.0

Very friendly people and environment

Rating:

5.0

All around great service!!

Rating:

1.0

I’d rather not say

Rating:

5.0

Thank you for everything that you did for me as far as safeguarding my property and offering phenomenal customer service. I will recommend your services to EVERYONE I know. Thank you!!!!!

Rating:

5.0

Brian was great

Rating:

3.0

The manager at this location was very pleasant and caring. The price was a bit costly after my free month special and the light fixture didn’t work. However, my stay was fair.

Rating:

5.0

I really appreciate them putting the service in customer service. they took wonderful care of me and my belongings

Rating:

5.0

Raymond was awesome . Very patient and efficient!

Rating:

5.0

Had to cancel storage and the manager was very helpful, kind and understood my situation. Everyone was helpful. Hatd off to the staff😊

Rating:

5.0

I never had any problems while I had a storage for close to two years and it was a easy experience with I when I rented a a moving truck I was in and out.