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JESSICA TCustomer Reviews for U-Haul Moving & Storage of McAdams Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This Uhaul location is great. The staff is very friendly and good to work with while being wonderful at what they do.
LESA WPerfect, could not have been better.
GEORGE HThis UHaul location has excellent customer service, and the equipment I rented was clean and in good working order.
LESA WThe gentleman that was working on Thursday and Friday was very helpful and courteous. He is a great asset to the company. I wish I would have gotten his name. He made renting from UHaul an easy and great experience. We have rented from other UHaul locations in the past and did not have as great of an experience. We will definately rent from this location again.
SILVIA BI don't have any comments for improvements as I am very well pleased every time I rent from this location. Michael went above and beyond to make sure I had the correct trailer for my SUV to pull. He personally looked it over to check that all the tires were in good shape for my hauling needs.
RENE FThe guys that helped us get out trailer were very helpful and checked us out in a timely manner. It was greatly appreciated as we had a timeline we needed to keep.
JACOB BI've used this Uhaul location for years! And, I'll continue. Thank you for all you do for your customers!!
KENNETH FThe staff is the best here. Michael goes above and beyond for the customers.
JUSTIN SI needed to change my reservation date ..in all my tranactions with U-haul the customer service was some of the best I've received. Everyone just wonderful and so helpful....
Neal HI wish they had to space to store a vehicle, inside. I have an antique car, and would love to have storage for it in such a nice and SUCH good SECURITY. This facility is definitely a cut ABOVE the rest in Wichita. These people are ACCOMODATING of your needs. I wish I could say the same of the others, but they are nothing but a pain in the backside to try to deal with. THESE GUYS are the "Pros" in Wichita. They are a pleasure to work with, and I recommend them wholeheartedly!
Safety E | First ImpressionsThe workers were very kind and explained everything to where we could understand and Yes I would tell everybody to go there to go there
GLORIA R | First ImpressionsEverybody was very nice and polite!!
MARJORIE W | First ImpressionsI paid for a dolly but didn’t get one. Didn’t realize it until I got to the place that we were moving items. It made it 10x as long to move things and had to work even harder. That dolly would have helped a lot. So frustrating!!!!
DEREK HMade me feel u welcome and charged extra for mileage that wasn’t there and just unfriendly
abraham dMichael was nice and helpful
KATHERINE B | Online Move InSteadfast and Reliable
TONYA AN/A Excellent service from the beginning to the end.
ANTHONY DGreat experience. Easy come and easy return. Staff was nice and everything was fast and simple.
HEATHER PThe only thing that I would say is to be more clear when dropping off a trailer but keeping the truck that you can't take the trailer off the account unless you turn them both back over and reup the truck.
jordan p | First ImpressionsMake sure the outside is clean and the windshield washer fluid is full.
JOHN DExcellent service!!!
MARK BI think Cameron needs a bit of reprimanding and training on customer service. I dropped the trailer off at this location yesterday and parked it around back in the stall next to the other trailers. I guess at this location they want you to pull around front through a narrow drive/parking lot so they can inspect there but pulling it around back saved them time. He seemed irritated and lazy that he had to walk around back, which was a longer walk than out front, but saved them time from having to move it themselves to the back lot on the north side of the building. I got irritated because nobody wants to work these days, and he got a little "Let's do your job" from me. Hopefully you will follow up with him. I will not be going back to this location in the future and will look at other rental options rather than U-Haul next time. If you can't train your employees to do their job and be polite to customers, i do not want to do business with you in the future. These third-party companies have always been super nice. Why can't your in-house employees follow suit?
Brandon INice smooth, easy transaction.
KALEB AThe best U-haul experience ever. Those guys are GOOD!
ROBERT PThe Customer care staff did the great job. He answered patiently whatever questions I asked.
SRINIVASAN JThe drop off was an easy process with minimal distractions/interruptions.
COURTNEY LNothing! Every person we interacted with was professional, personable. They were busy but apologized for delayed. Also helped me when I was worried about truck height and helped me switch to van quickly. When we checked in asked if everything ok and thanked us for business! Just great experience!!!!!
CYNTHIA GGreat service from all personnel! I have utilized this location to return a trailer to, and to rent trailer from. The experience is always a pleasant one! Thanks!
James BExcellent customer service, went above and beyond to help.
CASSIE EFANTASTIC PROFESSIONAL SERVICE AND VERY KNOWLEDGEABLE. I APPRECIATE THE FRIENDLY SERVICE.
BRYAN SKeep up the good work!
FRANK BThey were helpful, as we are women...... And really we were kinda lost when we got to the UHaul facility Thank you 👍👍
Tanya M | First ImpressionsU-Haul Moving & Storage of McAdams Park is my go to place EVERY TIME. The equipment is ready & all the staff is on point with a friendly helpful attitude!
Rene FCustomer service is 2nd to none! I would give them 10 Stars if I could!
ANNA AKeep up the good work! I was in and out.
PHILIP MThis staff was excellent. Check-in was painless, and he was super friendly. A+
Thomas PI have used this location before -- it was well lit at night, and had plenty of room to drop off my trailer after hours.
ERICH GQuick, efficient, hooked up tow trailer to my car and had me in and out in no time. Equipment worked great. Very impressed with the service.
RONALD MAll fine!
Nima AThe come-along spindals were rusted. The people were nice. The credit card machine did not work on a Saturday morning, which could have been disastrous for us had we not had cash with us.
Diane SStaff had my van ready and quickly got me checked in and out.
NELLY TEasy access, good temperature, & friendly, efficient service. Thank you!
Elizabeth R | Overall ExperienceBut I wish they would of told me my pick was a a different location other then where I made my reservation on line
SANDRA RVery friendly and professional.
ROBERT SOne of the headlights was seriously not aligned I mean it's shown upon the sidewalk making it hard to see while driving at night I live in that it was a repeatable experience.
CHRISTOPHER DGeneral Manager help me to get a free lock before I asked him to open the plastic container and give a lock with keys to me. I appreciate it
Brent H | First ImpressionsHave a counter person at 7am on Sundays to take care of customers.
Robert TGreat customer service. Reserved the trailer online. It was ready to pick up when I arrived. No waiting.
WADE BYou are good
HERBERT LExcellent service
GILDA AKeep up the great service!
al lThe gentleman working in the office were very nice and accommodating.
LINDA E | Overall ExperienceWell the van could have been a little tidier on the inside and outside washed. But not a complaint.
LINDA ETrailer had a lot of stuff in the bottom of it but they did offer to clean it out and I told them it was fine for what I needed it for.
JEFFERY VIt was a very good process. We are thankful for your company.
Rhonda MI moved my Granddaughters belongings to Wichita via UHAUL and needed to store them for a couple months. I was grateful to find U-Haul Moving & Storage of Mcadams Park as not only could I rent storage but leave the UHAUL truck at this facility too. The staff were friendly & professional. I highly recommend this company for your UHAUL & storage needs.
JOHN A | Overall ExperienceMike the Assistant manager is a godsend! He is professional, kind and a man of his word. He went above and beyond to support me.
Ebony D | First ImpressionsFantastic service
tina w | First ImpressionsStorage unit met my needs . It was a very convenient location.
Barbara A | Overall ExperienceThe reason I left was to move into a storage unit closer to my home.
Scot S | Overall ExperienceOnly had unit one day and will see how things go for the first month... then can maybe give a 5 star review.
Dorothy C | First ImpressionsWas consistently over temperature. Multiple days where a key wasn’t needed to enter facility. Uneven flooring. Pests within unit and all throughout building. Originally supposed to have a first floor unit, at arrival informed me it was no longer available and moved to second floor. Glass and thrash all over loading docks.
joshua b | Overall Experiencemy pets were late die to pay days the would not change to closer or the 1st so it would.nt be late but wouldn't work with me. but that's how yall money off of us. I was told late fee started after 5 days past due date. but not him it went from 5 days to 3 days from one month to next. I shouldn't referral that uhaul coz it's not the same for all just depends how he will make money off you. never again.
Bertha C | Overall ExperienceJust a small mistake but it was fixed quikly. Thanks a lot..
WILMER R | Overall ExperienceI rented storage was very clean. Upon move out rented truck. Everyone was great smooth process
Brenda P | Overall ExperienceRené. an employee, was especially courteous and helpful explaining the access procedures into the warehouse area first and then into my rented space. DELIGHTFUL man 😊
Mary D | First ImpressionsWe used uhaul as we needed to empty an apartment in a hurry due to medical issues. The staff at McAdams park were wonderful and vet helpful. 6 months later we needed to move everything and as we were out of state we called to arrange moving help and Uboxes. Again the staff at McAdams were super helpful, calling me once the job was done and helping me close out remotely. Can’t say enough good things about them.
JOANNE L | Overall ExperienceGreat group of people!
jonah v | First ImpressionsThanks for being accommodating! Much appreciated.
Mason V | Overall ExperienceThanks to Mike at McAdams the best service ever. He helped when it wasn't convenient. And the young lady at Mr Cs was very patient the best service I've had in any environment! Keep it up!
Miguel E | First ImpressionsI am very unsatisfied with U-Haul. My storage was broken in from someone using the other side of my storage connections, took screws out, climbed over and stole my merchandise. That’s how unsatisfied I am for my merchandise to be there only one week.
Rhonda B | Overall ExperienceStaff was always eagerly willing to help me. Very pleasant experience.
maryliyn b | Overall ExperienceVery impressed with this storage facility. Jimmy showed me how to access using key card, and how to operate industrial elevator. Availability of carts was an unexpected bonus.
Elaine C | First ImpressionsThe only thing I seen I didn’t like was roaches coming out of units. They should spray more often.
Shaude J | Overall ExperienceI was given the wrong size storage.
andra m | First ImpressionsChecked out months ago but staff member was like ok your good to go when I turned in my access card then 2 months later received a bill for 2 months rent plus late fee. Was corrected by manager who was helpful but still no attention paid by lower employees
Blade L | Overall ExperienceThe staff was super friendly, and the climate-controlled storage was better than a storage unit that we last had in Columbus, OH.
Stephen M | First ImpressionsMy biggest and probably only complaint is you can never talk to the manager nor any other staff member because they do not answer the phone, do not respond to voicemails and they do not answer emails. Now I have the representatives that answer the calls phone sending messages for them to call me but I still have not received anything from this facility. Very, very frustrating just as frustrating that the people that answer the phone are more or less there to take reservations and anything else they direct your call to the manager… the one that does not communicate back!!
LINDA B | Overall ExperienceThe guy in Topeka ks that gave me the truck was rude. He did not check out the truck with me or anything. He just handed me key.
Brandy W | First ImpressionsRaschell was amazing at insuring my transition from my U-haul truck to my storage unit was a success. I have physical limitations at times that limits my mobility but Raschelle was very caring about my comfortability throughout the entire process. She was very helpful with making sure I knew exactly where my unit was and that I also had plenty of space to accommodate all of my belongings. The amount of loading equipment and massive elevator made unloading my truck a breeze for all of my helpers. U-haul will be my go to location for all of my ongoing storage needs. I will also recommend U-Haul to all of my friends and family. Thank you to Raschelle and all of her team members who helped with making my move a great experience.
Wodline G | First ImpressionsVery well kept and cleaned and made me feel more at ease with my personal keepsakes knowing the security measures they use and that it's protected and there are alarms on doors to units if not checked in through key pad code was a good feeling to have when it comes to valuable/irreplaceable items! 😉 WILL USE SERVICES AGAIN!!!!!
Tara W | Overall ExperienceThanks for having a bathroom and keeping it clean!
Gabriel T | Overall ExperienceThey said I would get a free lock but I didnt
Subrena B | Online Move InThe storage facility was clean, safe and the prices were reasonable. The staff were extremely helpful and made everything as simple as possible.
Anthony R | Overall ExperienceOnly reason I gave 4 stars is when I took my stuff to the storage the alarm went off even though it had not been 3 mins and I did not receive a call from the GM with help. Everything else was great.
Lawana B | First ImpressionsLate fees stink and miss 24hr access on the inside units.
Amanda B | Overall ExperienceRides good 👍
Michelle E | Overall ExperienceA GREAT EXPERIENCE GIVE DENISE A RAISE
Jean T | Overall ExperienceThanks
Chester S | Overall ExperienceAbout the truck - I believe I was given the wrong truck for moving. I did not have a dolly in the back like I was told I did
James H | First ImpressionsFind job.
Kim H | First ImpressionsThe staffing were very helpful.
RYAN Z | First ImpressionsStaff well informed ,very concise giving explanations for my questions. Storage just what necessary for our items.
Cynthia B | First ImpressionsThe service at the facility was excellent! They had my truck already to go when I arrived. The check in at the end of a very tiring day of moving was excellent as well! They provided me with a storage unit (on site) and that was an easy and helpful service from the UHaul facility at McAdams Park!
Deah D | First Impressions100% recomendado
Edin F | Overall ExperienceThe service people were nice and understandable.
Bimwavita R | Overall ExperienceDenise was extremely helpful. She’s knowledgeable, friendly, and has a great personality!
Shirley A | First ImpressionsThe only thing that i didnt like at all, was that you had room @ your dock for about 4 trucks to pull in & back up onto your loading & unloading dock, it would be nicer if you spread out loading area, like 2 spots in the very beginning of your warehouse, 2 or 3 more doors half way down the back of your warehouse & than maybe 2 or 3 more doors to load & unload at tge very end of your warehouse
Sandra R | First ImpressionsI was broken into and lost $14,000 worth of 21 years of memories and gear. My lock was literally cut off my unit and they stole a UHaul truck to carry my stuff away to sell off. I'd sooner give my stuff away than use UHaul ever again! Worst customer service I've ever seen and absolutely lied about it being a secure location. You have phone number but if not 760-401-5147. Love to talk to corporate on this.
Erik M | Overall ExperienceDenise is very good at her job.
Charlotte b | First ImpressionsTheir customer service was very courteous and friendly every time I went in for any needs at this location!
JOHN N | Overall ExperienceMy move in was good.
LUCILLE F | First Impressionshad a good person help me
Beverly B | First ImpressionsHigh quality service for reasonable price. Would recommend to use this location of Uhaul.
Mykhaylo H | Overall ExperienceI was given excellent service
William D | First ImpressionsDenise was extremely kind & helpful. I really appreciated her kindness & understanding as well as her willingness to find a solution for me.
Brandi C | Overall ExperienceThe staff working were fantastic. Both when u set up the unit and closed it. There was an old mouse/rat trap box in my unit when I arrived. Otherwise the experience could not have been any better.
Mark H | Overall ExperienceDenise and the staff here are awesome. I'd drive miles just to store here again if I ever had to
Jason H | Overall ExperienceCheck in was easy and fast. Equipment check in was easy and people were very helpful.
christopher c | First ImpressionsYou guys were great and I am truly grateful. Thank you for everything.
Mary G | First ImpressionsEveryone was helpful and wonderful, especially Denise in Wichita, and Colleen from the Kansas City office. Thanks for all of your help!
Mary A | Overall ExperienceThe staff off 13th st went above and beyond to accommodate my needs and what I wanted.
LEXI J | First ImpressionsThe lady who made my reservation made it in a city 400 miles away and they have no drive up units available at all. Fu uhaul
Blake M | First ImpressionsShe had a crush of turning and handled everybody quickly and professionally. Awesome is a word that comes to mind.
thomas b | First ImpressionsEven on cooler days, the building was quite hot (above 80*F). The elevators are dangerous due to the doors not staying up when opening/closing them. We'd have to push it up and rush into the elevator quickly to avoid being hit or the gate hitting our items. With other more modern and safer options in the area, I won't be using this facility again. However, the staff was helpful!
David O | Overall ExperienceWish the storage access was a little later in closing or 24 hr.
Jason H | First ImpressionsThe store manager went above and beyond her way to insure me everything was going to be ok with my moving process.
Ruby M | Overall ExperienceDennis went above and beyond helping me. She runs a well maintained facility. And she is a super customer service star!!!!⭐️⭐️⭐️⭐️⭐️
Linda V | First ImpressionsThe second floor units are difficult to get to. With two old freight elevators, one of which being broken on multiple visits and the other not always available, it was not terribly convenient to access my unit. I moved to a more modern, ground floor storage facility elsewhere.
Christopher S | Overall ExperienceOk
MWAURA K | First ImpressionsMy only complaint is that the access doorr should have been open but we had to swipe every time we wanted to enter.
Hailey N | First ImpressionsSomebody got into my facility when I was just a little late on my payment and rummaged through my stuff taking some things.
Tara W | Overall ExperienceVery rare that I would say "excellent" of my own free will. I have become accustomed to antagonism, masquerading as service. NOT in this case AT ALL. You have an excellent service person at this facility. Further, it seems apparent to me that you have repurposed an older, existing facility with modern storage equipment and security features. I am extremely impressed. It seems to me that someone has "re-thought" and somewhat reinvented Uhaul as a modern competitive company, much different from my experiences thirty years ago. Such a pleasure to see where this company has gone, particularly in an Era when "obstacle-tech" has become a prized asset of so many otherwise, product desirable companies.
DAVID R | First ImpressionsFast & speedy
Tashia F | First ImpressionsKeep up the good work !
vanita w | First ImpressionsThe best service that girl was great.
sharron b | First ImpressionsDid not appreciate the non-refunding of a pro-ration of rental fee when leaving before the end of the paid month.
Susan D | Overall ExperienceDespite being on the second floor, the availability of carts and the large elevator made carting everything in and out a breeze.
Phillip B | Overall ExperienceThis place sucks and i would never use it again .. your tow dolly put a 4000 dollar dent in my car and Uhaul said it wasnt there fault please be careful when using tow dollies from uhaul uhaul u pay .
Laura J | Overall Experiencetoo high priced fore what you get in return.
Steven S | First ImpressionsLocks were placed on my unit twice and I wasn’t notified. First time they didn’t have a key and wouldn’t cut the lock off!! Took 2 days to get a resolution. Second time they acted like it was no big deal because the circle lock is required and free when you rent the unit. Wasn’t given one when I rented and had been there a year. Worst customer service ever!! They also charge a $20 late fee if rent is 1 day late. Will never use them if I need storage in the future.
Darcy D | Overall Experiencethe two guys that helped me out were Awesome. treated me like a Queen on this move.
LAURA J | First ImpressionsYou guys said my bank put a hold on 41.77 and they do not i was not reimbursed by you. Hold time is like 30mins
Kila R | First ImpressionsChristian and Rodrick were excellent representatives of your company !! They made our experience w UHAUL excellent, they were kind, cheerful and more than helpful!!
JAN R | Overall ExperienceRene Lainez in Wichita was awesome and salvaged the already stressful time for me and my family by having compassion and great customer service skills. Garrett however definitely needs to brush up on his customer service especially since he is a manager!!!
James B | First ImpressionsSuper helpful!
Richard R | First ImpressionsGreat service
kiara c | Overall ExperienceThe people who work there are attentive and friendly. When you walk in you are greeted and asked if you need help. I was checking out and the process was quick and easy. Something I really appreciated.
Kelley N | Overall ExperienceArrived at 11pm. Spoke with representatives earlier that day and the previous day. I let them know I would be in late. They made no mention that I would not have access after hours. Next morning. Based on the unit number we assumed the unit was on the 2nd floor. No stairs anywhere...eventually we realized we needed to take the freight elevator just to find the unit. Silly and excessive, stairs would be fast and efficient. The first representative I talked to said there would be a lock in the storage locker. The next day second representative said there would be no lock. So of course I had to pick up a lock. Finding a lot to three trips to different stores. Eventually I found one and of course there was a lock in the locker. Not sure why they were the mixed signals. Two days ago I called about the free first day for college students promotion based on the COVID-19 move out. I was told I would receive a phone call in return. I’m still waiting
Robert H | Online Move InHelpful staff
Charles C | Overall ExperienceVery nice place for storage.
Rachel B | Overall Experienceonly complaint is there are no refunds if you move out early. We paid for December and moved out on the 14th. staff member told me no refund and do not prorate.
casey V | Overall ExperienceThe two ladies that helped me were amazingly efficient, professional and welcoming. I’m very pleased with not only the facility but the service I received.
Kenneth R | First ImpressionsGreat place to store your stuff.
Kurt S | Overall ExperienceI loved my experience at this particular U-Haul location services rendered quickly and efficiently the manager was really kind and helpful as well as the staff .I Will definitely use Again 👍
Krystal C | First ImpressionsThe person I dealt with was courteous, informed, and very helpful.
Kurt S | First ImpressionsThe staff at this location were super nice and helpful.
Kyle R | Overall ExperienceWhen moving, Was told there would be a 10 x 15 storage facility for my use for 30 days. The best they had was a 10 x 10 but it worked
Kevin C | Overall ExperienceGood experience. No complaints.
Bruce G | Overall ExperienceVery good service
Juan S | Overall ExperienceI have never used a U-Haul storage location before but now that I have I would recommend it to anyone. The staff was awesome and the place is clean and seems very secure.
Kelley N | First ImpressionsThe only issue I ever had was not getting an answer when I would call the facility. When they did answer they were very friendly and helpful.
Patrick R | Overall ExperienceWas told there would be a 10X15 storage facility available FREE for 30days and upon arriving was frist told there wouldn’t be anything available until the next day ( which I had to work).
Kevin C | First ImpressionsThe alarm to my units would go off when I opened them even though I had swiped my card. When I went to use one of the customer service type boxes to take to someone for help no one answered and I time
Jennifer L | Overall ExperienceThey are very professional and helpful! The indoor storage area is well kept!
Kendra E | First ImpressionsThe lady that helped me was heaven sent. She was very patient with me and made sure I understand how to properly use the equipment they had. 5 Stars Allday!!
Tamika A | Overall ExperienceI was given a free month of storage. The Manager put me on the second floor when I counted 22 available large sized units ready for a customer on the first floor. Not happy being put on second floor.
Derek C | Overall ExperienceI tried to inform you of a computer system glitch. However everyone I talked to said the information on their screen looked fine. Email me at philswindler@hotmail.com if you would like me to explain
Philip S | Overall ExperienceVery easy and great service !!!
Monty L | First ImpressionsAll went well.
Neal J | Overall ExperienceGreat customer service! Thank you! Process was explained & we were taken to unit.
Raymond B | First ImpressionsGreat staff and excellent facility.
Gary B | Overall ExperienceOverall I was very pleased with the business. The young lady I met with was incredibly helpful and friendly. The manager, however, failed to reserve my moving truck and almost ruined my move.
Patrick R | First ImpressionsCustomer Service was excellent at check in and at equipment return. The storage unit and 17' moving truck were both in poor shape, but very affordable and got the job done.
Tricia P | First ImpressionsI would definitely recommend
Jeri M | Overall ExperienceManager was very unhelpful, nothing we had already set ended up what it was, we got stuck paying more for a bigger unit that we didn’t need nor can afford, please check my account notes for the rest
Amanda P | ReservationStaff went out of their way to see that I made my transfer from a U-box to a rental truck. I was so grateful for their help.
Cheryl W | Overall Experienceother tenants were observing & commenting on our property & use of elevator; it appeared they live in the building? I paid extra to have access till 10 and was told had to depart by 8 twice by staff
Maria C | Overall ExperienceCustomer service was great but there is no lighting within the individual unit and it is filthy inside the individual units as well.
Princess R | ReservationThe roof leaked and water was pooling at the door of some units during my last visit. The alarms would sound after hours despite paying extra for 24h access.i won't be using these facilities again.
Derek W | Overall ExperienceUhaul overheated n shut down multiple times while towing. However the roads where wet so the tow function was off for majority of the 600mile trip. And I left my boys Nintendo in the Uhaul. Lol.
michael m | ReservationThe delivery fees of my UBoxes was absolutely ridiculous for a mere 15 miles away@ $800+. The staff was very accomodating swapping boxes on the trailer to meet my timelines of the movers to unpack.
ROBERT B | Overall ExperienceThe General Manager was very friendly and always helpful!
Allison W | Overall ExperienceNone
Marsha W | ReservationOutstanding customer service met our needs would highly recommend. Will definetly use again when needed
Joyce w | Overall ExperienceThe UHAUL in Wichita were supposed to call me when the box got there to set up a time and date to unload but they never contacted me. Then when I went in to unload. The desk lady was rude
Kirsten S | Overall Experience