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SONIA CCustomer Reviews for U-Haul Moving & Storage of Miami Gardens
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue the excellent service
JAMES MGreat people and great equipment. Everything from beginning to end was excellent.
FELIPE ANot overcharging your customer. Not to mention the truck had a check engine light.
Ayanna MTodo excelente
ENRIQUE BGreat service
luis eI have a kids party business. The times when I'm over booked and need a extra truck 🚚. I always will use U hall
TYROME GGreat
TIMOTHY OYou need to figure out how to rent vehicles when your computers go offline
KARL NAll good I had a older truck. I love the new ones lol
TYROME GThis was the 2nd time I made a reservation for a U-Haul vehicle only to discover that in the first case, the truck was not there, so I had rent a truck from Home Depot and in the most recent case, the storefront where I was to pick up the truck was closed and out of business. I had to scamper to find a new location to get the truck I was able to rent. U-Haul should know when one of its vendors is no longer in business. I would recommend that people use Home Depot for around town when only a 10-foot truck is needed, not to mention your 19.95 closed out around $90.00
Rick DThe young man who checked in my truck was helpful and courteous! Excellent service!
KIMBERLEY WExcellent customer service
ELAINE BDirty truck, hard to put in gears was a nightmare. Oil and garbage inside truck
PATSY DThe workers were very helpful.
WENDY RThe app didn't allow me to just pick up the truck. I had to go to counter and wait which is what I was trying to avoid. You need an easier more usable app.
KEVIN TMy experience was fantastic. The customer service personnel was great and very professional 👏🏽. She also interacted with me and was so attentive of my needs and my trip. Keep up the good work Ms. Jen ❤️❤️
VALERIE AThe A.C wasn’t working properly ❗️
PATRICE SBox was dirty, floor had a lot of sand and concrete dust. It looks like some one tried sweeping it out, but did a sloppy job.
KARL NAt first I was very disappointed as the original reservation was at a different location and when I got there there was no truck there despite my reservation. U-Haul should have contacted me when i checked in prior to arrival to avoid having me to go to 2 different locations. The new location had a wonderful representative who helped me get a truck quickly. She was excellent, both professional and knowledgeable. Even when i returned the truck, the self checkout online wasn’t working but the representative who assisted me was also very professional and knowledgeable. These two employees are the reason for my excitement review. Thank you to both of them.
MAURIZIO DGreat services
OSCAR NNo recommendations at this time.
THELMA AIf we have to look for our own trucks at least be sure to provide us with the right keys that fits the contract.
SHEILA PRented for 1 day (24hrs) on 09/28/25 and return on 9/29/25 before end time. They charged me for an extra day when i didn't even have the uhaul and when i went by the office they said they would fix it. Up until now nothing has been resolved. Still waiting on the refund. The worse experience
RYAN BEmployees are great but management seems to careless for Employees and may need retraining on respecting everyone especially Employees. Without them he can't run that by himself.
LANA TThe truck had a bad small
KIMBRICK JQue tengan más disponibilidad de carros de 15, y 20 son pocos los que tienen
IVEN CI have rented from them before and the unit was much bigger for the same price but I had to get something asap. I just wished I shopped around more before settling for that tiny whole in the wall.
LISA F | Overall Experiencehave the rest of your operation attend training conducted by the employees at this location
WILLIE MThe entrance/Exit on 183rd Street should be less congested.
ALWYN MI ordered a uhal 20ft truck with a handcart 6 moving blankets and a dolly but only to pick up the truck and none of my ordered items were in there. And I did a self pick up after hours so there was no one I could talk to to get these items. I had to go to Home Depot to BUY these item instead. And to make things worse the truck died on me and uhauls roadside assistance had to come at 5:00am to get the truck back up and running. Horrible experience. Probably the worst ever.
Gabriel IYes you can tell your employees not to ask me for money to put gas in the truck after I already have fieldup the truck was not a good experience
SHARONDA SI like it , the experience was great,. I can not complain, this place is nice an excellent customer service I highly recommend to anyone
MARINO DAll is ok
Curtis HThe cargo van smelled like marajuana, I think the charges for 4hrs was too much
MARGARET LBe sure that the truck an supplies have working parts. Dolly was broken at back no use for it Back door on truck wouldn't latch closed
SONYA WKeep up the good work.
GREGORY MStart excepting Cash- app visa card, why because cash is cash. Stop the inconvenient to your customers!
LORENZO MNothing
JACQUELINE CFast service
BARBARA JThe same as you did for me
DERROL WN/A
SHANREKA DGreat Service
TASHALA KI Was Charged Two Additional Charges The Day After Dropping off The Equipment That Where Not Disclosed. I Will be Contacting The Local Office I Used and I Hope This Issue Can Be Resolved Without any Further Actions Needed. Thank You
TEDDY MPlease make sure customers trying to contact a human being. In a matter of urgency if you can Improve on that would be so Efficient to the customer.
ERNEST BDid not have items which were "reserved" Trailer was covered in beach sand.
MICHAEL GThank you
THOMAS V | First ImpressionsI had the truck for less than 4 hours and drove it exactly 10 miles. Don't feel like I should pay for a 24 hour. Rental when I didn't even have it half a day. They should have at least discounted rates for half a day or less.
ROLAND REveeything and staff was good
CARLTON K | Overall ExperienceI have to go back tomorrow and get my truck. There were none (my size) available
LISA F | First ImpressionsJust need a lil more easier access to get to the storage the ramp is very tiring
JIMMY G | First ImpressionsNice job
DAVID L | Overall ExperienceTodo lo guardado se mantuvo en buen estado y seguro. Volvería a usar sus servicios si fuera necesario. Gracias por su trabajo! Sarah Franco
sarah f | Overall ExperienceThe facility was well kept but would have liked an elevator to my unit.
MICHAEL W | Overall ExperienceManager was not open to receive info from customer. Worst rental experience I’ve ever had. Will never rent from this company again
Ramod D | First ImpressionsThank you
SHEILA C | First ImpressionsStaff was very helpful thank you
CAROLINE H | First ImpressionsI hate giving poor reviews and this is my first time giving and write reviews to company. My experience to this area traumatized me as a new customer and first time to rent a storage due to my late husband passed away a few months and need to empty the house to be on the market for sell so we restored important things we need but anyhow We moved our items on this area on Feb.19,2024 approximately 2pm and then all the receipts was giving to us and the code as created. Went back to the placed Sunday Feb.24, 2024 at 4pm restored remaining items we are unable to enter the place because it says error the code went to the desk spoke to a lady i knew her name but i don’t want to mention her checking my name and storage number doesn’t exist shows the storage number is vacant I was shocked i told her “ what all the items we moved on the 19 is there and i have 2 keys with me that’s impossible”! I told her i have the key she can accompany me inside she refused and kept talking and told me has camera and she can’t let me in I was so disappointed please review your footage. Anyhow i left went to my car to calm myself and called customer service thank God to Marilyn customer service able to help me I was asked by her to go back inside and she want to talk to the front desk lady i put her on speaker she spoke to her i found out the person help us put me in and checked me out that day so that’s why it shows vacant. I insist if i can get in if my items still there she accompanied me and was confirmed my key is a right one and my items is there Thank God! she registered me back again presented my ID and register me with a new code Marilyn was still in the phone until i got settle and front desk lady told her she will give me 1 months free and will let her boss know that’s going on and apologize to me and was acceptable we are just human being made mistake.I thought everything was fix that day i got the receipt got the code but i was told by the lady give sometimes like 3 days for the code to be activated I said okay and left the area. My family went back feb.2,2024 to restore more items on my storage he can’t get in the code was denied and she went to the front same lady was there and he was recognized by her before and let her inside the door and was asked to go back to register again it seems doesn’t go through before this time I can’t accept this games I called customer service spoke to Marietta unable to help me with my problem i was transfer to the area I spoke to gentleman I don’t want to mention his name stated “ I’m not registered and still vacant the place but what he can do he will put it on hold the storage for me so no one can go there”. I told him all my important stuff is there I was asked to stop by but that time was late and the next day I’m not available anyhow I don’t want to be stress anymore I tried to calm myself i don’t want to get sick. Feb.3, 2024 the lady was helping me on that area called me the same lady registered me back to the system before asking my identity again to registered me back in the system I still did and was patient with her over the phone I tried to understand everything i’m one of the manager of the medical field so i know how it works but anyhow hoping this time everything will work. I’m going back again in the weekend to see if my problem is solve. I wrote this review it’s not to scare people but please we trusted you guys we choose this company over than other companies we deserve a good service please next time be extra careful. God blessed!
christy a | First ImpressionsStaff was very polite and friendly
Marceline D | First ImpressionsLocation had roaches and manger was very unprofessional and not aware of UHAUL STANDARDS
auntwanette R | Overall ExperienceOnly problem is the storage has a second floor with no elevator made it hard to move.
Amanda B | First ImpressionsAlexis and the other staff were very professional and helpful
WILBER D | First ImpressionsMy experience with U-Haul storage rental was extremely inconvenient and disappointing. I recently moved from a considerable distance and decided to rent a storage unit at their facility. Unfortunately, the process turned out to be a complete letdown. Firstly, on the day of my visit, I arrived with 45 minutes left before the official closing time, only to find the staff in a rush to close up early. Despite the advertised hours, they were unwilling to assist me properly and seemed more focused on getting out of there quickly. To make matters worse, when I asked for help in selecting the appropriate size unit, they seemed uninterested in assisting me, leaving me to make the decision on my own. Consequently, I ended up renting a unit that was too small for all my belongings. As a result, I had to make the heartbreaking decision of discarding a significant portion of my property, which left me incredibly upset and frustrated. The staff's explanation that they had to close early, even before the already scheduled closing time, is unacceptable and reflects poor customer service. Considering that I had just moved from over 200 miles away, their lack of assistance and disregard for their stated hours made the situation even more distressing. In conclusion, my experience with U-Haul storage rental was anything but pleasant. I am deeply disappointed with the level of service I received, and I sincerely hope they improve their customer care and adhere to their advertised hours in the future. I would caution others to be wary when considering this location for their storage needs.
Candice B | First ImpressionsAmazing staff very helpful
Cristobal C | Overall ExperienceWee didn’t get the right size storage unit at first location. However Uhaul customer service did help us get another storage unit elsewhere.
EMMANUEL C | First ImpressionsFacility hours should be 24 hours without additional charges.
Stephan M | First ImpressionsVery good customer service. They are very helpful. T y very nice guy and very helpful. Appreciate you. Thanks for everything
keisha s | Overall ExperienceThe first time I used storage my belongings came back with mice and roaches this time I didn’t have that problem
Dana A | Overall ExperienceHorrible service, mean people.
Juan B | Overall ExperienceVery good in customer’s services. Ty u- haul.
maria A | Overall ExperienceToo pricey
Daphne t | Overall ExperienceMy associate was very helpful and very courteous.
Isabel N | First ImpressionsI t is very pleasant to rent with you. Very professional and nice friendly people
maria A | First ImpressionsExcellent services. Clean facilities. Excellent help.
Maishia D | First ImpressionsThe General Manager here is very nice and she one of a kind I will recommend customer to her location!
courtney m | Overall ExperienceLynette the manager there goes above and beyond she is very professional. She is there even when she is not physically there. She is what’s missing in many companies these day. She is an asset. Her team of workers they all work together and work as a well oil machine.
Marthey B | Overall ExperienceThe team at U-Haul in Miami Gardens was amazing from beginning to end. I rented a truck and storage. They were courteous and very helpful. I would recommend them at anyone.
yovette d | Overall ExperienceStaff member being untruthful. Staff members said I was removed from auto pay staff member lied. Ask for address change staff member said address was changed staff member lied. Unprofessional and full of it. Would not recommend using U-Haul On 27th Ave and 184th St.
Roosevelt m | Overall ExperienceWonderful staff. Extremely helpful and very kind.
claudia t | Overall ExperienceGreat experience. I just wish the prices would go down a little.
bakari W | Overall ExperienceWorst customer experience I’ve ever received. Unit WAS NOT what I was promised and actually had a 2ft sq pole in the center of it. How are you going to fit any furniture in the unit with a big pole in the middle?? Would not recommend and would actually steer people away from using any uhaul storage facility in the future. Very bad experience and would not want to put even my worst enemy through that
Brian P | First ImpressionsTerrible customer service, was lied to about size and pricing of storage units. Employees at the Miami Gardens location were lazy and did not want to be there. Poorly ran. Had to find a different storage facility at 6pm before other places closed because the unit and price I was quoted was no where close to what they presented to me when I arrived at the facility. Very disappointed with my experience and will not recommend anyone to use their services. Will never use uhaul again. Will use any other company before going back to uhaul.
Brian P | Overall ExperienceThe service received exceeded my expectations. The manager and the team are a great asset for UHaul company. I definitely if needed will choose this location again. Everything was above and beyond.
Dennisse Q | Overall ExperienceVery friendly staff..love this location and will be recommending my friends.The manager was very helpful ..
kengeral a | First ImpressionsFriendly staff and I didn't have any issues accessing my storage unit or needing assistance.
Carla T | Overall ExperienceNo complaint except I registered for auto that was not bored several times
Necker V | Overall ExperienceReally helpful and friendly
Carmelita S | Overall ExperienceVery helpful n respectful staff
Bettye W | First ImpressionsI was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.
Tonette P | First ImpressionsThe overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.
Mauricia D | First ImpressionsGreat staff! Maybe the facility needs a little bit of work.
Darius J | Overall ExperienceVery professional Staff.
Curtis E | Overall ExperienceAccess hours wasn’t explained to me, and my access code wasn’t set up.
Jawmaria M | First ImpressionsWas given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.
Kimberly C | First ImpressionsUnorganized
SALONIC B | First ImpressionsGood job
HAROLD D | Overall ExperienceVery professional
Curtis E | First ImpressionsThe storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.
ERIC O | Overall ExperienceGreat customer service!
Erick T | First ImpressionsWell maintained clean environment.
RUDOLPH M | Overall ExperienceExcellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.
velma l | First ImpressionsSee email. Outstanding management and service team.
velma l | First ImpressionsThe staff and service was excellent.
VIRGINIA W | Overall ExperienceExcellent customer service. Clean facilities. I like it.
Dudley k | First ImpressionsThe staff was very friendly and helpful anytime I needed them
peggy d | Overall ExperienceThe staff is AMAZING.
darlene g | Overall ExperienceOutstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You’re Appreciated very much! Ms B
Teresa B | First ImpressionsHelpful
SYLVESTER H | Overall ExperienceGood
SHANNA K | Overall ExperienceThe staff were always helpful and always had great attitudes.
shauntira Q | Overall ExperienceEveryone here was the best!
Ralph D | Overall ExperienceI was treated very well and expeditiously.
BERNICE T | Overall Experience