Customer Reviews for U-Haul Moving & Storage of Mid City

Rating:

4.0

Quick, easy, and convenient.

Rating:

1.0

Please have friendly staff who are willing to go above and beyond to be helpful .This location had no dolly's available ans another customer offered in line helped me find a location to rent one .The cashier assisting me literally voced how much he hated his job.I had to turn on 2 other trucks before I got one that worked and when I did I was sent on my way with no instructions.I then found out after returning the u haul I was over charged mileage because I was not aware of the link to document mileage. I then proceeded to another location in Fresno where service was great even though I was just there to pick up a dolly to rent .I will never return to Blackstone u haul horrible experience

Rating:

1.0

Muy mal servicio ese mánager muy mal y yo nunca almacene nada si yo cánsele todo el mismo día 4/22 /25 y asta el camión que rente también fue un súper mal servicio

Rating:

5.0

Very professional. Quick. And friendly.

Rating:

4.0

I only wish this management would take over the 6116 N Blackstone Ave @ Bullard site. These folks always have Prompt service (despite a sketchy location), amicable Manager. and they keep enough equipment on site to accommodate a last minute rental. I'm in the frequent flyer club, so I'm fairly well known with the owners. Here and in Sacramento. I'm just over a mile from the North Blackstone site, however, unless I'm simply returning out of town equipment, I loath to use it. Honestly I just wanted a pick up truck and would have spent much more money to get one. I'm the type of guy who wouldn't think twice about a $5k deposit if I could get one on short notice to use for a couple of hours. If someone damages your stuff, hold their feet to the fire to get it paid for. That's just good business. My record with your equipment speaks for itself. I know you can't vet every customer, but I've spent enough to that if this was a different business, I would have received the next one free. More managers like this one. I did see a transfer truck as I returned my equipment this time. Consider telling the guy at 6116 North Blackstone to get one of these to accommodate transferring equipment from yard to yard. Stop disincentivizing that sort of practice. Overall your customer service sucks. I've been turned down flat when attempting to rent from some (see above) locations. He didn't even suggest they could find something local. That should never, ever happen with a rental company of your size. There are a few jewels in the franchises, Sacramento Main yard, and this on on 749 N Blackstone stand out as exceptions.

Rating:

3.0

Make sure the trailers is clean for sure. The trailer I got had broken glass and not clean before use. I had some pictures if you needed. But thank you for the trailer.

Rating:

5.0

The crew on the south Blackstone is much easier than north Blackstone It is worth driving to the less desirable part of town for that alone

Rating:

5.0

Great customer service

Rating:

4.0

I am not pleased with the truck I was given. I was not able to drive the truck on the freeway because it would shake excessively once it reached 60 miles per hour. I had to take surface streets which made my moving process take so much longer. Not happy at all about this.

Rating:

5.0

Sam is always giving us his best service.

Rating:

1.0

When I walked in, I waited over 10 minutes to find an employee. When I did find one, she was in the yard and yelled at me to go wait inside. Then I waited inside for another 10 minutes before she and another male employee both walked in. The male employee that came to help me was very slow and called me "Boss" about 38 times in the 20 minute ordeal. I requested a 5x10 trailer and he ended up renting me a smaller one. But by the time I realized he set me up for the smaller one when he walked me out to it, I just went with it because I needed a trailer and didn't want to endure another 20 minutes. Next time, I'll just buy a harbor freight trailer.

Rating:

4.0

Great experience. Efficient, helpful, knowledgeable

Rating:

5.0

Stevie was excellent checking us in and the gentleman checking us out was also very helpful.

Rating:

5.0

I received excellent service

Rating:

1.0

The manager of the store was the rudest person I’ve ever encountered at u- haul ever . He kept telling me he had no trailer when I clearly had a reservation for the trailer that was sitting there . I gave him my reservation number & he kept making excuses that the trailer was reserved for he next day to someone else while we only needed it for a few hours in town . He ended up transferring us to another of his employees, who then continued the attitude then realized that his manager was wrong . We ended up with a trailer but not the one we needed . Upon returning trailer in just a few hours the manager refused to take trailer off so he sat for 30 minutes until someone else came & unhooked trailer . I will never go back to that u-haul or recommend them at all . I use u-haul a lot so this was very disappointing to say the least ..

Rating:

5.0

Todo esta perfecto

Rating:

5.0

Courteous and efficient appreciate you

Rating:

5.0

Super efficient drop off. No hassle and friendly.

Rating:

5.0

Great service the smooth uhaul I have ever rented

Rating:

5.0

Great customer service the personal was great .

Rating:

3.0

It was quick, and easy. It all went on, without a hitch.

Rating:

5.0

The employee let me know that my rear lights were wired backwards and directed me to where I could get them fixed.

Rating:

1.0

The uhaul rented to me was not inspected and had the gas siphoned out of it prior to my rental of it. The siphon tube was still in the gas tank below the vehicle, which caused me to leak gas after I filled it.

Rating:

5.0

The pick up location was good and the customer service was excellent. The only problem I had was that the truck said it had a quarter tank of gas but was completely empty. I was given enough gas to get me to a gas station. I was also given the wrong truck and was told to return the truck but the truck was already packed. Fortunately Uhaul costumer services intervened and honored the original discount they offered me . I also had to call Uhaul roadside services because the truck I was given was leaking gas. They fixed the gas tank which explained why the gas was on empty when it was given to. Everything was a bit of a problem from switching my original smaller truck reservation and pickup location to being given a 26 foot truck that was defective. However, I am gam thankful they honored the discount they offered and roadside fixed the mechanical issue. So I would recommend Uhaul for their excellent customer service.

Rating:

5.0

The truck I rented needs engine to be serviced. It stalled and turned off on me 3 times in the middle of the intersections. I called road service and they sent a technician to check the truck and confirmed the truck had multiple miss fires in the engine. Unfortunately I couldn't exchange the truck for another on3 because it was full of my belongings.

Rating:

5.0

Very good service when I went there to set up the rental and even better service when I dropped the rental off there

Rating:

3.0

I would suggest you inspect equipment completely. The trailer we rented had a broken spring and made the ride a little rough.

Rating:

5.0

The staff was friendly, professional and knowledgeable both days I was there. And I mean ALL of the staff. That’s pretty rare and the site management and staff should be commended.

Rating:

1.0

Already emailed corporate regarding this matter

Rating:

5.0

Open 24 hrs

Rating:

5.0

Very friendly service

Rating:

5.0

very nice staff and clean vehicle.

Rating:

5.0

One stop shop, very professional!

Rating:

5.0

I wouldn't change anything! From picking up to dropping off the Customer Service was extremely helpful, outgoing, cheerful, professional, and understanding. Thank you to everyone there.

Rating:

5.0

Have more of your employees, be as helpful and considerate as the entire staff at the Mid City Uhaul in Fresno Ca. Especially Heath!!

Rating:

3.0

Make sure the gas level is at an adequate level before the customer picks it up. 1/4 remaining is not good. Have to go to the gas station before and after is not good business.

Rating:

3.0

I had called thi

Rating:

5.0

Had great service.

Rating:

5.0

Stevie helped us and was very good. She was chatty but quick and provided great service

Rating:

5.0

Stevie, who assisted me, was awesome! Great customer service! She was very knowledgeable and helpful with my rental. I would highly recommend this location.

Rating:

5.0

Continue to be great! All workers were very respectful and helpful - great customer service. Front service desk was thorough with the rental.

Rating:

5.0

Nicole is the best 🤗 I got there right before 7 and they weren’t taking anyone more customers but she was nice enough to squeeze me in. Very nice and quick. Had me in and out with in a few minutes.

Rating:

1.0

T

Rating:

5.0

Nada u guys are awesome

Rating:

5.0

Very good customer service thank you so much

Rating:

5.0

Affordable and super quick !

Rating:

1.0

We received the U-Haul on empty and were told to just bring it back with a 1/4 tank of gas. It ran out of gas on the after driving for a mile and we had to buy small gallons to fill it up just to get to a gas station.

Rating:

2.0

They stole all of my quality and expensive things out of my stirage

Rating:

5.0

This has always been the best location in Fresno. I have lived here all my life almost 74 years. These guys are great!

Rating:

2.0

Another fair overall experience with U-Haul... except... the location was supposed to open at 7:00 and although someone was there, the doors were locked and he didn't come out until about 7:20 and then proceeded to set up the outside supplies before heading inside to write the contract. About 25 minutes wasted. Not great, but not that huge of a deal for me on this day. Hooked up the trailer and left and returned it a couple hours early. Again, it first appeared that he was the only one working, but when I went inside to see why no one had approached me, at least 3 employees were in what looked like a break room. All of them saw me, but ignored me. I had to wait about 30 minutes to get the trailer checked in. Fast forward to the next day and I get a call from some snippy woman asking (more like telling me, if you know what I mean) "where is MY trailer that you were supposed to return yesterday at 3 p.m.?" I told her that "I returned HER trailer yesterday at about 1 p.m. and if she couldn't find it, that was on her". She replied, "oh, is that right?" to which I said, "yeah, I have the receipt that shows it returned. Maybe you should look around your lot". She stated, "anybody can make a receipt" (really?) "I am going to look around my lot" and she hung up on me. Yeah, maybe you should have done that in the first place. So, I think I'm just going to go buy a trailer so I can avoid this nonsense. I will also try to avoid using this location in the future. I don't need snippy phone calls from people that don't check their inventory before calling a customer and essentially accusing them of stealing their equipment.

Rating:

1.0

Get more help

Rating:

5.0

Great service.

Rating:

5.0

Thanks Victor! -Tony

Rating:

5.0

Very fast checkout process and helpful personnel

Rating:

4.0

Was not pleased to be charged for a plastic green tag on hand truck, we did not use as far as I know it could have already been broken

Rating:

2.0

I received a call a day before pick up, to drop off the truck in a different location. They said they will add more miles for us to drop it off. We got charged 8 miles over...??? like you asked us to drop off as favor to the store. The truck itself was good no complaints there.

Rating:

5.0

Great people ans terrific service.

Rating:

2.0

They charged us, hooked up the trailer and sent us on our way but 3 hours later when we came back to return they said they had canceled our order and that we took the trailer. So then we stayed for a long time as they tried to figure it out. They proceeded to charge us again and now I have multiple charges on my card.

Rating:

5.0

Nicole did a great job !!! Very positive, professional and informative.

Rating:

1.0

This gal deserves a medal after being left in a situation where she could not assist a customer. She even said her boss told her a pick up was coming in so why wouldn't her boss make sure she knew how to process that kind of customer. I'm an employer myself and I would never leave a brand new employee alone who was not capable yet of helping a customer. She deserves better!

Rating:

1.0

Mechanical problem....gas tank leaked out all fuel after we put gas in it.

Rating:

5.0

Clean out the utility trailers prior to renting them out.

Rating:

5.0

Everyone was helpful and friendly. I left an important object in the cargo van and they saved it for me to pick up.

Rating:

5.0

Stevie was so incredibly nice and helpful. She does her job well and is great with customer service. I will definitely be using this location again hands down because of her!

Rating:

5.0

Absolutely wonderful experience with this location. Unlike the one down Blackstone at Sierra.

Rating:

5.0

Please answer the phones, hard to get a hold of staff at store level. Thank you!

Rating:

5.0

Friendly and helpful staff, would recommend for U-Haul rentals or storage units!

Rating:

5.0

All staff members were awsum.

Rating:

5.0

Thank you to all staff at this location. Having everything in one location and the extra "pod" space was a lifesaver.

Rating:

5.0

You have a manager his name is Seth awesome he takes care of his customers and his employees do an excellent job thank you 😊

Rating:

5.0

The truck I rented exceeded my expectations. Power and mirrors forever! Changing lanes was a breeze! It had super comfortable seats, felt safe and reliable. Free one month storage on the other end was an unexpected perk! Thank you for making my move easy!

Rating:

5.0

Was very happy with the level of service I recieved during the duration of my time as a customer. The the guys who work there are amazing and super friendly, and professional even when the obnoxious and rude come in.

Rating:

5.0

I would use again

Rating:

4.0

My paid dolly was not on the truck. I had to return to get it. Inconvenience .

Rating:

5.0

Sam was extremely helpful checking us in and getting us in a storage unit that fit our needs.

Rating:

5.0

Staff is great!

Rating:

3.0

1st truck had dead battery. Second truck was showing low pressure allert and rear right turn signal not eorking.

Rating:

1.0

My storage unit got broke into twice in the 3 months I rented it. Second time we went back there was a random lock that didn't belong to us. I know it's not ok to accused without proof but I definitely think it's an inside job.

Rating:

2.0

-so disorganized -submitted cancellation online and no one even saw it. -not accessible at all. Can’t call the store. No one answers -staff are clearly overworked and thus grumpy and impatient.

Rating:

2.0

The person that helped me was very rude. The process of getting the unit took almost an hour. Even though i had already did everything online before arriving. Then once all the paperwork was done i went to locate my storage unit only to find that they had rented someone elses unit. I had to go back in the office and instead of signing a new contract with the new unit number he just crossed off the old one and wrote the new unit on my contract. Never again i will be looking for a new unit

Rating:

5.0

Very much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Thanks!

Rating:

5.0

This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank you

Rating:

5.0

Excellent customer service

Rating:

5.0

Everybody involve was friendly and helpful.

Rating:

2.0

Unsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant’s can have their lock. Door latches are sturdy and heavy metal that are hard to open.

Rating:

5.0

Thank you.

Rating:

5.0

Representative done a awesome job.thank you

Rating:

5.0

Beyond happy w the great customer service especially from Sam, he handled everything amazing!!

Rating:

5.0

The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.

Rating:

4.0

I have one complaint, #1-- the storage units are not behind a locked gate.

Rating:

4.0

The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.

Rating:

4.0

great service nice product

Rating:

4.0

Very pleased with the service and the facility. thank you.

Rating:

5.0

They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.

Rating:

4.0

Great

Rating:

5.0

Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,

Rating:

1.0

I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.

Rating:

1.0

Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.

Rating:

1.0

I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.

Rating:

1.0

One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.