Customer Reviews for U-Haul Moving & Storage of Middletown

Rating:

4.0

Computer system was having issues so check in process was affected slighty not terrible. Could also improve guest wifi in the office area to help with self check in.

Rating:

5.0

Leave well enough 🙂

Rating:

3.0

It’s such a pain to schedule drop off/pickup. It takes a long time for pods to be picked up. I was billed for an additional month after scheduling a pickup - aggravating!

Rating:

5.0

Outstanding prompt service. Highly recommend.

Rating:

5.0

Very CLEAN WELL. KEEP UP

Rating:

3.0

I wanted to drop it off at my final destination and the women on your customer service line said it would cost extra. I don't know how it was cheaper to drive it all the way back to middletown NY from Liberty NY. When there were uhaul rental locations closer to my where I ended up. So I paid twice the milage and gas.

Rating:

5.0

Daniel was a great help. Ty

Rating:

5.0

Trailer needs modifications for newer cars

Rating:

5.0

Nothing. Great customer services.

Rating:

1.0

I rented the truck for 24 hours and I returned it around 3 hoyrs later They charged $50 for cleaning even though I asked before if everything is good put in the agreement that it was more gas then it actually was Tried calling them several times but no answer even the headquarters tried calling both of them but no answer we both left messages but still no call back

Rating:

5.0

Friendly service associates

Rating:

5.0

As always, I’ve rented numerous items from this location and have felt that the customer was always well treated by staff. Always a pleasurable experience

Rating:

5.0

I have to say, the employees at 211 uhaul are very professional and very friendly! They answer all my questions and concerns quickly! I do not go any where else because of their professionalism and knowledge! They are doing a remarkable job!

Rating:

5.0

You can be more clear on the check out process when renting a truck. There should be some type of guidance when navigating your system. Overall the reps (Angel) was great. Very polite and helpful.

Rating:

3.0

Had to have the rear bumper removed and it was not put back very well !

Rating:

5.0

This is the best most professional Uhaul rental place around. So much so that I drive miles out of my way just to use them. Always somebody around to help. In & out quickly no hassles just help.

Rating:

5.0

The reservation system is outdated - New technology could be a huge enhancement for client experience

Rating:

5.0

I would like to thank the manager, Miss Santana also Miss Peña . 👍.

Rating:

5.0

This was one of the most easiest and convenient U-Haul Rentals I’ve ever experienced. Melisa S who greeted me was very polite and sweet. I had made an on line reservation two weeks ago. Melisa asked me for my last name and driver license and within five minutes I was hsnddd the truck keys and off I went. If need again I will surely rent from U-Hail in Middletown NY again. I will also highly recommend this to my friends and family.

Rating:

5.0

fast customer service both on check-out and return!

Rating:

3.0

I stored my furniture for a few months and one of my dressers ended up having mold on it. The building claims to be climate controlled but the 3rd floor was at 83 degrees so I imagine humidity is the issue. I didn’t bother to express what happened to the location because I’m aware they are limited in what they can do. And I’m sure they are not buying me a new dresser. But this is something to be mindful of if you store your belongings there. The first floor is probably ideal as it does not reach the high temperatures the upper levels have.

Rating:

5.0

We went off from this location and they always accommodate us.

Rating:

5.0

Very helpful and friendly

Rating:

1.0

T

Rating:

5.0

Great customer service!

Rating:

3.0

There was no dolly . I was charged for one but it was not there

Rating:

5.0

Ratcher strap Tie down for wheel straps need to be oiled or greased...

Rating:

5.0

Nothing everyone their was perfect thank you

Rating:

5.0

Great customer service

Rating:

4.0

Very good in and out in minutes called and reserved truck ready

Rating:

5.0

Nothing melissa was my sales rep amd she walked me through every step of the way excellent customer service had me in and out in no time would be renting from here again.

Rating:

3.0

Smelled like cigarette smoke

Rating:

3.0

Clean the interior of the trailer more thoroughly.

Rating:

5.0

Everything was perfect. The young lady that checked me out was very professional and pleasant to speak with.

Rating:

5.0

Good

Rating:

5.0

The trailer that I ended up using (the first one they started to hook up to my truck had a damaged hitch assembly) had a smashed fender which was purely cosmetic, I know, and a very rusty wheel upon pickup. When I loaded the vehicle, I was picking up I realized that the slots the ratcheting mechanism for the wheel tie downs were rusted and the left unit when a load was put on it pulled out. I had to hammer the lip up as best as I was able and add additional tie downs to the vehicle to secure it for safe transport on the trailer. I have rented car trailers from U-Haul numerous times through the years without issue. This unit however, needed maintenance/repair. Not a good experience. I spent add'tl time, money and had to travel at a slower rate to complete the transport of a vehicle. This experience is not reflective of the staff at this facility. They were and are always a pleasure to work with!

Rating:

1.0

Trailer was in horrible condition and covered in multiple inches of ice. The straps were frozen and stuck

Rating:

5.0

Process was simple. Staff were helpful and accommodating. Will use the product and location again. Thank you

Rating:

5.0

They met me at the drop point....No waiting

Rating:

5.0

Thank you so much!

Rating:

5.0

Excellent service, walked me through the process and helped me greatly. Will rent again in the near future.

Rating:

5.0

Angel Castro was professional, helpful and knowledgeable!!!! He’s a good choice for an employee of your store!!! Please be sure to thank him for me!!

Rating:

5.0

The truck driver, Rob, was amazing! Helpful and friendly.

Rating:

4.0

Pick up and return went smoothe and easy

Rating:

4.0

Would have love to stay but too expensive for my pocket now after 10 years storing my stuff

Rating:

5.0

no complaints, no comment......

Rating:

2.0

Amanda was helpfull, the mgr melissa has ego issues and is a pestilence of a mafia collector, 2 emails and a text everyday over a few weeks late payment of $160. !!! She was informed that i would pay out and vacate the unit but still persisted in harassment, My sister is in a recovery period from some traumas and has her bi polar ocd triggered over this stupid storage unit administrator.. Every day for months!! Money is tight and everyone else seems to know there can be delays in payments… I plan to voice my complaints up the chain.. Plus i called in advance, I asked for the counterman to give me access as i had 4 people standing in 24* weather staged to load out.. It took another trip to the office and 35 mins of my time to gain access.. No card reader function, broken intercom and no direct phone contact, got stuck in que and spoke to mesa az!! While waiting to get door with cameras on it open??? Your 5x10’ closet is too exspencive…

Rating:

3.0

You need more personnel workers to take care of the trucks leaving and returning back. Company needs to hired people who well take care theirjob more serious.

Rating:

5.0

The windshield on the Van was extremely dirty, hard to see out of at night.

Rating:

3.0

We were told to fill the tank up to the place it was upon our arrival (which we did). We were then billed an additional 25 dollars for gas even though WE filled up the truck. We drove from Middletown to Nanuet/New City with no food and no drinks or cigarettes yet we were charged for cleaning the vehicle. I will not be using u- haul again.

Rating:

5.0

Everyone was really helpful and friendly and the process was faster than at most locations.

Rating:

5.0

Thank you, always good service.

Rating:

4.0

Returning the truck was simple and smooth , the staff members I encountered when returning the truck was pleasant and they made it easy for me to return it. I would recommend this location.

Rating:

4.0

Gracias por tan ayudar a las familias a resolver el problema de almacenamiento.

Rating:

5.0

Great team. Friendly and help full.

Rating:

3.0

My monthly cost continues to increase regularly but the service remains the same.

Rating:

5.0

Staff was very nice and very concerned with my needs considering I’m on oxygen they helped me it was very nice and looked after me as if I was there mom how wonderful is that thank you

Rating:

5.0

The employee who took care of me did an awesome job very helpful should get a promotion and a raise, I really good employee

Rating:

5.0

Amanda went above and beyond. She was phenomenal in assisting me with finding the right size unit. It was a true pleasure to deal with her.

Rating:

5.0

I recently used U-Haul for storage and am very pleased with the experience. The facility was clean, secure, easy to access, and the pricing was reasonable. I’d also like to commend Amanda, who was professional, attentive, and clearly takes pride in her work. She made the whole process smooth and pleasant. Thank you for a great experience!

Rating:

1.0

Amanda Pagan has always been amazing and helpful in anyway possible!! I would absolutely send friends to her for assistance! As for the facility, it’s always a mess, the rest of the staff is next to useless!! No one answers the phone there! And they are all quite miserable with themselves!! On top of that your rates have almost doubled since I started renting there and the facility has gotten worse over time!! Where’s my money going?! Obviously not investing in the business!! Know your worth, lower your rates!!

Rating:

5.0

You have wonderful staff everyone especially melissa was helpful. Walk me threw everything.

Rating:

5.0

Staff were very pleasant, professional and helpful. We are very pleased with choosing this storage facility.

Rating:

5.0

It. Was. Very Helpful thank you 🙏🏼

Rating:

2.0

The freight elevator is broken and no one is repairing it. Let's move it up by ourselves.

Rating:

5.0

Very clean place

Rating:

5.0

The storage unit was Great Staff excellent,The bathroom in the hallway by storage unit. No toilet paper, a mess, garbage over flowing went to use on the check out of unit .

Rating:

5.0

Convenient, friendly couldn’t ask for for better. Would use them again without hesitation.

Rating:

5.0

Amazing service Jacob, Daniel, Ky, Melissa what an amazing staff!

Rating:

5.0

U-Haul was clean , lots of light I wish I could had stay . Unfortunately it was a little expensive for me. Maybe in the future I will be able to use it. Happy customer Leslie

Rating:

3.0

Maybe don’t raise the rent every month

Rating:

5.0

Front desk gentleman was very helpful informed and caring even made me feel good about upgrading my locker to 5x10 instead of 5x5

Rating:

5.0

I want to shout out to Jacob at the Middletown U-Haul storage. He was amazing he helps out until end with storage units. I was very stress with the truck service. I was called on Friday April 26th from representive of U-Haul that they change my location to pick up the truck. I was not happy but the agent was helpful and gave me 20 additional miles. On Saturday when I planned my day to pick up the truck I got to the location at 8:50am no one was there and the truck was behind a fence that was locked. I called you igual and they were given me the round about. Finally at 10am a gentleman shows up opens the gate I asks him can I get the keys for the truck he told he does not have it and he will call the owner to check if they have the keys. They told him no. Meanwhile I’m still waiting for a U-Haul representative to help me. After 1 hours waiting to get help from U-Haul they found a location where to get the truck. It was 20 minute away from Kearny . Meanwhile I have my movers waiting for me in front of my house getting pay to do nothing because I was not there ! Why I was getting the truck. I wasted 2 1/2 hours trying to resolve an issue that had nothing to do with me. I had anxiety attack I was terribly I was not expecting all this to happen. It was a horrible experience. I was disappointed. This was my first time using U-Haul . Not sure if I will use it again. Leslie

Rating:

5.0

The only reasons why I left U-Haul are as follows: The dramatically increased monthly rental fee and the fact that CubeSmart had a smaller unit, closer to my apartment and far less expensive than U-Haul’s smaller units.

Rating:

5.0

Jacob was very helpful and knowledgable, also very pleasant.

Rating:

5.0

Tnaks

Rating:

5.0

Definitely a great experience

Rating:

5.0

jacob from the Middleown NY branch was extremly patient , friendly and helpful thank you

Rating:

4.0

Sliding door were locked at random times making it difficult to move things in and out before 10pm

Rating:

5.0

For normal storage rates I find a little expensive...but I was in and out. That is a marketing issue. But over all, good experience and need be I would do again. Lol possibly will. Headed south soon.

Rating:

5.0

Kai & Jacob were very helpful, professional & knowledgeable. I hope I spelled Kai’s name correctly so, he’s able to get proper credit.

Rating:

5.0

Young man was very helpful and polite

Rating:

1.0

This was my second time using the facilities, and my overall experience was great. Will always recommend to a friend.

Rating:

5.0

Well run location

Rating:

4.0

Although the facility was clean, the bathroom was disgustingly dirty

Rating:

5.0

It's 👍 great.

Rating:

3.0

The young lady that help me didn't understand or she didn't hear me. I need a room big enough for a 2bed apt. She said the room would fit but, I know have to rent an additional room dor the rest of my stuff

Rating:

5.0

I must say Jacob was very helpful and pleasant to speak with. Jacob was professional and excellent with his work..

Rating:

5.0

I must say Jacob was an excellent store employee . Jacob treated me with professionalism and was excellent with his skills.

Rating:

5.0

I loved everyone! Especially the manager Mellossa!

Rating:

5.0

Really really appreciated being able to rent the storage location via web/app last minute. And the front desk giving me clear directions how to check out.

Rating:

4.0

The app times out sometimes. Also, gets confusing when it hyperlinks to the website. But overall, im satisfied. 4.5/5. And maybe consider later access for the storage at least til like 11pm please lol

Rating:

1.0

This ha been my worst experience with U-Haul. I booked my unit online the morning of 08/01. I made 2 trips to the unit during store hours, and both times I had to connect with the desk agents to gain access to the unit. My code was changed multiple times, and I was not informed of the new codes. I was given multiple access cards, and at this point I am not even sure if the card currently in my possession is the card that should allow access to the unit. The evening of 08/01, I arrived to drop off a final load for storage at about 9:00pm. I attempted to call the general manager, Jimmy Coscette, no less than 20 times using the number listed on the door (845-741-9077) between 9:15 and 10:30, and I texted the number four times between 9:14 and 10:00pm. We were on the phone with U-Haul customer support for at least 45 minutes, and while they were able to assist with providing us codes we still could not gain access. The U-Haul agent also attempted to contact Jimmy, and they were unable to reach him. I contacted Maximum, they were able to provide my code for access, but I was still unable to gain entry with the code they provided. Maximum also tried calling Jimmy as well as the district office without success. I was on a time constraint and had to begin my trip that evening to arrive at my destination because we were supposed to attend a funeral for one of my family members, so I had to throw hundreds of dollars in worth of my own possessions away instead of storing them in the unit. I contacted the district office the evening of 08/01 and let them know how upsetting this has been and that we needed someone to reach out, and we have yet to receive a response. This has been a horrible experience and I would never recommend storing with U-Haul to anyone I know based on the poor level of customer service and lack of ability to gain assistance when it was needed.

Rating:

5.0

I appreciate everything that the staff did for me as a storage unit and truck rental customer! They are very knowledgeable, professional and friendly!

Rating:

5.0

The storage manager Melisa was exceptionally helpful

Rating:

3.0

Too expensive for 24 hour access to not be included. Storage building is constantly disgusting and dirty, looks like there's no maintenance. Bathroom consistently not stocked.

Rating:

4.0

Happy customer. Will be back.

Rating:

5.0

Thank you very much I will recommend everyone to you

Rating:

5.0

The customer service representative was really helpful. The trash bin was full near the storage, and I tried to threw out some extra large USPS flatted boxed when moving out my stuff. The staff drove a pick up truck from store to the storage to pick them up. Really appreciate it! It’s definitely helpful and I will recommend it to my friends! Thanks!

Rating:

5.0

Very easy dealing with Jimmy the manager.

Rating:

5.0

The people were friendly it was always clean so the lady that cleaned kept it very clean and she was very nice and accommodat overall I would read it a 10 every time I called the women were very nice and accommodating

Rating:

3.0

Staff seems very unhappy. I asked some questions and staff didn't seem interested in helping. Some training on Customer Service would help.

Rating:

4.0

The staff was very nice helpful and knowledgeable which is always appreciated😊

Rating:

5.0

Everything was the same way NoRats Great... have No clue how many years my stuff was there....

Rating:

5.0

Amazing customer service and the lady Melissa at the front desk was very helpful also. Without her I don't think I would have stayed but she is so wonderful

Rating:

1.0

I have used other locations and they were far better than this location. I left this location because of price, security, procedures and to little space to unload. Unloading made difficult due to outside storage storage uhaul pods. Staff not fully trained. Unable to reach staff by phone during open hours. Autopayments being taken before the actual due date, without permission or a courtesy call.

Rating:

3.0

When Picking up the Truck and Signing for the Rental Unit. The staff was very friendly and Helpful. They Stated they were there until 7pm. We had planned to Return the truck by then but were running behind. We stopped to ask about procedures after closing cause we had a full truck we had to move into the Unit. The woman at the desk was rude and not helpful. A man outside told us not to worry just to use the app for returning it after hours. At approximately 7:22pm the woman for the desk came to the storage building which we had a full truck back up to the doors. And locked the large automatic doors. She then proceeded to tell my brother to use the smaller side door and left. This was very inconvenient due to having large furniture which was difficult to get through such a small door. Then sign outside stated there was access to the building until 10pm. There was no signs stating the large automatic doors would be locked before that time. As a new customer I was very frustrated by this.

Rating:

5.0

Melissa and Ziggy are exceptional employees. They understand customer service.

Rating:

5.0

Staff was very friendly and helpful installing trailer.

Rating:

5.0

Excellent

Rating:

5.0

Exceptional customer support

Rating:

5.0

Signing up was very easy, move in ready unit nice clean and well maintained facility

Rating:

5.0

EXCELLENT!! For all the above mentioned reasons

Rating:

5.0

Very happy with this location. Clean, brightly lit storage.

Rating:

3.0

There was a couple of times the staff were rude and not willing to help. I had a day where I miss placed my locks keys, and needed the lock cut off. When I went to the office the one staff member said he couldn’t do it all though he was sitting there on his phone and he had to wait for his coworker that just went to the restroom. I waited almost an hour for them to cut the lock so I can put the new one on…. I went to the office and asked if the other staff member was still in the restroom and the one that “couldn’t help” said yes he’s still in there. I ended up having to leave to be some where and came back the next day. The next day when I came back the staff member that couldn’t help me , ended up helping me since he was the only one that could that was there. When I moved my items out I had to wait for the staff member to come and open my unit as the store removed my lock and put their own. The girl that helped was very rude and stated “my manager wants every thing out and gone” when she said this she had a nasty attitude. She was not a Pleasent person. It also took her a bit to go to the unit and take the lock off. The time that I had my unit there was 3 different managers. Thankfully the most recent manager is a very Pleasent and nice person! He is super understanding and willing to help in any way possible ! He responds in a timely manner and is willing to take the call. The manager before him was never there or never answered.

Rating:

2.0

Pricey

Rating:

5.0

Or the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...

Rating:

3.0

Was told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140.00 almost 2 hours since I was promised a call from the facility and still no call back

Rating:

5.0

Friendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.

Rating:

1.0

The staff definitely is the worst

Rating:

4.0

Pleasant staff. Quick and convenient service.

Rating:

5.0

Thx U

Rating:

5.0

I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody

Rating:

5.0

This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.

Rating:

5.0

I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.

Rating:

2.0

The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.

Rating:

1.0

Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.

Rating:

5.0

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

Rating:

5.0

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

Rating:

5.0

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Rating:

5.0

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Rating:

3.0

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

Rating:

5.0

Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.

Rating:

2.0

Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we’re there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.

Rating:

4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Rating:

5.0

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

Rating:

2.0

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Rating:

5.0

Would use this location again if needed,

Rating:

4.0

The call center needs training. They didn’t have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn’t listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Rating:

3.0

The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain

Rating:

5.0

Thank you for everything .☺

Rating:

4.0

My space was very useful and convenient

Rating:

5.0

My time there was carefree of my property ever being in danger

Rating:

5.0

Great staff and building

Rating:

5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Rating:

5.0

great

Rating:

5.0

We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

Rating:

5.0

Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn’t.

Rating:

5.0

The staff at this Uhaul facility were excellent.

Rating:

5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

Rating:

5.0

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Rating:

5.0

Good storage nice kind people

Rating:

5.0

I

Rating:

4.0

The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

Rating:

5.0

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

Rating:

5.0

your movers and services were great thanks

Rating:

5.0

My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings

Rating:

5.0

Great guys thanx

Rating:

5.0

Everything worked out well

Rating:

5.0

The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.

Rating:

5.0

It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .

Rating:

5.0

This was a smooth and easy transaction. Keep up the good work!😊

Rating:

5.0

Impeccable service

Rating:

5.0

Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.

Rating:

5.0

great service

Rating:

5.0

We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

Rating:

5.0

Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!

Rating:

5.0

It would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.

Rating:

4.0

Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.

Rating:

5.0

The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.

Rating:

5.0

Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!

Rating:

5.0

The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.

Rating:

5.0

Very polite and helpful

Rating:

4.0

the manager/ delivery person Melissa was very nice very professional and very helpful

Rating:

5.0

Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from

Rating:

3.0

on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.

Rating:

5.0

N/A

Rating:

5.0

Ok

Rating:

5.0

N/A

Rating:

5.0

Very helpful customer service! My reservation was dealt with in a timely and easy manner. Thank you!

Rating:

5.0

our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!

Rating:

4.0

Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around

Rating:

5.0

Excellent, clean, safe, convenient!!!

Rating:

5.0

Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.

Rating:

5.0

Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Thank you.

Rating:

5.0

My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.

Rating:

1.0

We rented the storage unit for over 1yr and we were very impressed .

Rating:

1.0

This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company’s issue mine.

Rating:

4.0

I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place