Customer Reviews for U-Haul Moving & Storage of Midland

Rating:

1.0

The online scheduled us to pick up a truck in Midland texas. The day before we were to pick up the truck we received an text stating that we would have to drive to another city to pick up the truck. This pushed us out more than 2 hours and around 60 miles out of our way. Then when we arrived the the store told us that they didn't have a teuck that we could use. So we were forced to rent a bigger truck that costed more. Then it took another hour to clean and get the teuck ready. Several hours late then we had to drive back to Midland to pick up the car hauler. With more time lost. We ended up working until late in the night because we lost more than half the day trying to chase down equipment. Then when we returned the truck I received an email stari g they wanted more money because of additional al mileage on the truck. This is the last time I use ubailul!!

Rating:

5.0

People who was there they gave me very good service. And friendly. Thank you.

Rating:

4.0

They seemed to be a little short handed and I called the facility directly to ask if I could simply delay my pickup time and they had to put me on hold until she finished with another person. I asked real quickly if she could just take my name and delay my arrival time from 3 PM to 4:30 PM. She said, no, you will still have to hold. I was in the oilfield dealing with an issue and was unable to hold. I called back immediately and was forwarded to the National U-Haul line and she made the change for me immediately! They only had one person hooking up the trailers and he was in the restroom taking care of business…. Since I had been pulling trailers of all types for many years I had it hooked up and ready to go by the time he got there to check the lights…. The trailer performed as expected and was easy to pull! Trip was uneventful and we had no issues!!

Rating:

5.0

Thank You for being easy and fast in and out thank you

Rating:

2.0

Your website gives one total for the rental and the price increased at the location. Would not take part payment on debit card and part payment in cash! Had to go to several places to get cash. Was going to pay all cash and they wanted an additional $100.00 for a deposit on CASH??!!! The PRICE on your website should be the exact price as at the location!!!!

Rating:

5.0

Nothing. Great job

Rating:

4.0

Personnel is very helpful.

Rating:

5.0

Friendly staff and great service

Rating:

3.0

The whole process was just beyond annoying, from one person telling me I cant rent a uhaul because I have an out of state license, but people move all the time so she made my experience more stressful. The next lady let me rent the uhaul with 3 contacts to call, she was nice and welcoming, so I very much appreciated her.

Rating:

4.0

Very helpful and knowledgeable crew at this location. Helped me get my truck down with no issues. Would recommend this location to anyone looking to rent a truck for moving.

Rating:

3.0

Only downfall is the location being small and tight fit . Other then that great customer service and equipment

Rating:

4.0

They should properly inspect the equipment before giving it to customers. I picked up an auto trailer today. I drove all the way to my daughter’s school and loaded up her car onto the trailer. When I started to strap down the car, I saw that one of the straps were damaged. It couldn’t even strap down the front tire. So I had to unload the car and drive all the way back to U HAUL to switch trailers. I got another trailer and drove back to the school. I loaded up my daughter’s car again. This time one of the ratchets in the front was damaged. I had to really force ratcheting the strap. After a while I was able to strap down my daughter’s car. Just properly check the equipment please.

Rating:

5.0

Very good service

Rating:

1.0

Leave tanks full of gas its not right for customers to be looking gas station whenever we rent equipment

Rating:

3.0

Great location but not the best as far as customer service from the counter renting

Rating:

5.0

The employee who rented me out the trailer was extremely helpful. She went over and beyond to make things smooth for me. I was very pleased with the service i was given.

Rating:

2.0

Have the equipment that was reserved by the customer on hand when they show up to pick it up.

Rating:

5.0

Nothing everything was good

Rating:

5.0

Both men were very personable and friendly.

Rating:

5.0

Nice & easy Puck up & drop off. I Love Uhaul

Rating:

1.0

I stood in the location for over 30 minutes waiting to be acknowledged. The person checking the truck in when I dropped it off was no where around. They didn't check the truck in for 3 days after I dropped it off. The woman who called me the first time should be fired. The manager was ok but not professional at all and was demanding more money.

Rating:

3.0

There was something all over the INSIDE of the windshield. I would expect that uhaul would at least make sure the windshield was clean to ensure safe driving. It looked like maybe the windshield was replaced as there was tape on it still but could tell it had been there for awhile.

Rating:

5.0

Definitely would use this location again

Rating:

4.0

I’m sure you’re all to familiar with previous customers not returning Trucks, that created a delay in accomplishing my planned move, however overall I received courteous professional assistance and I greatly appreciated that.

Rating:

5.0

Excelente

Rating:

4.0

Great customer service!

Rating:

3.0

First thing, I had reserved a dolly . When picking up the truck I was told that they didn't have one which put me in a predicament. Secondly the truck had issues. The transmission kept slipping making it a pain to drive. Plus the driver's door would not close properly.

Rating:

4.0

The employees on staff are doing their best. There is always a short staff issued at this location, which is a very strong trend in Midland. They are doing great with what they can.

Rating:

5.0

Easy drop off process very impressed

Rating:

3.0

Manager first asked my business partner as we were walking in the door of he was a Bobby McWilliams a customer she was looking for that had one of her trucks. Reassured her he was not. Did all the paperwork then couldn't find the key to the truck we were supposed to use, so had to two the paperwork, got key and she said for us to keep an eye out for a truck and trailer that had not been returned. We had to extend our reservation and I believe that she added fees and an extra day to my bill because of that, we did have the truck back and filled past the mark we got it at back on time. When returning the truck she was very short with us and snappy.

Rating:

2.0

Used this location several times over many years, but things change and the once helpful friendly people are gone,I guess. Would never us this location again.

Rating:

5.0

Awesome service ! Everyone very professional courteous ! Most definitely would recommend to all my family and friends !

Rating:

3.0

After all the problems I had with all of this I would not recommend this whole thing to any one ☝🏼 The guy that was not helping me was more helpful than the girl who was that all she could do was talk about how she is hurt and how her boss is dumb for telling the dr she can listen to her workers comp. And that she shouldn’t even be on the computer or standing a hour and how bad of a boss her boss is.

Rating:

3.0

Associate did not connect the trailer lights properly, the light connections were damaged from being ripped out of the 4 pin connector while turning just after my pickup time. I had to drive across Texas with no trailer lights as I had no time to turn around and get another trailer for my move. I brought the light issue up to the associate that the lights were going to be damaged and with how they were hooked up and I was informed “this is how she always does it”. I was very unpleased with the attitude from the associate and don’t believe I will be doing business with U-haul in the future.

Rating:

5.0

The sales associate was polite, knowledgeable and very helpful. I will definitely rent from this store again

Rating:

3.0

It was fine, though I feel like I had to answer a lot of questions I’d already answered when I made my reservation. Also, I made the reservation well in advance…I don’t think it’s unreasonable to expect my add ons like dolly and moving pads to be loaded. Maybe turn off Star Wars playing in the office and do your job. Also, I had my pickup location changed on my 3 times. What’s the point of a reservation if you’re not going to honor ALL elements of it.

Rating:

5.0

Is good

Rating:

5.0

Excelente muy buena atención.

Rating:

5.0

Cant think of anything. The equipment was perfect. The employees were pleasant and helpful. I felt the price was fair. Great experience.

Rating:

5.0

excellent overall experience with car hauler trailer.

Rating:

1.0

Communication skills, customer service training, if someone calls the office, practice professionalism and not get personal help them solve the issue with Grace. DO NOT HANG UP ON PEOPLE

Rating:

3.0

I delivered equipment 2 days ago And still waiting for the equipment return email Personal in kingwood uhaul don't care.

Rating:

3.0

Only one person working up front AND hooking up the trailer

Rating:

1.0

Charged twice and waiting for for 1 and a half hours to get U-Haul, system apperantly wasn’t working well

Rating:

5.0

See comment above.

Rating:

5.0

The trailer hitch was superb, but there didn't seem to be any shock absorption. I had to slow down on hours of bad roads in New Mexico, often to 40 mph. That made a 7 hour trip into a 9.5 hour trip.

Rating:

3.0

The whole U-Haul experience was a plus the employees did a great job. The only thing that was unsatisfactory was the fact that the air conditioning did not work thank goodness it wasn’t 100° outside

Rating:

4.0

courteous and very helpful

Rating:

1.0

Had a busted up strap and couldn’t use it

Rating:

5.0

Staff is very professional, well spoken and friendly.

Rating:

5.0

Excelente

Rating:

4.0

All of the employees were all ways ready to help us anyway they could.

Rating:

5.0

The staff at W. Wall in midland tx was absolutely hands down professional and very courteous. Shaunti, Mia and Mark where outstanding. Thank you for all your kindness.

Rating:

5.0

The on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.

Rating:

5.0

Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location

Rating:

5.0

Very helpful and friendly people at this location

Rating:

4.0

I enjoyed the low cost and convenience of vehicle .

Rating:

5.0

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Rating:

5.0

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Rating:

3.0

Thank you for your service

Rating:

4.0

Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.

Rating:

5.0

Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again

Rating:

4.0

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

Rating:

2.0

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Rating:

5.0

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

Rating:

4.0

Thank You

Rating:

1.0

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Rating:

5.0

The young man was really nice and professional.

Rating:

5.0

Excellent customer service

Rating:

1.0

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Rating:

5.0

Great way to move. Uhaul has it all

Rating:

3.0

Ubox was late.