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MELISSA J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Milford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine, from the check-out to the check-in experiences.
CHRISTOPHER GVery awesome we were happy with the facilities we will definitely use uhaul storage again. Just wanted to thank Destiny for her hard work to make us happy she's definitely a one of a kind, a keeper!!!!
JON W | First ImpressionsDavid Schuster 751 Chamber Drive Milford, Ohio 45150 513-322-2958 Was Very Helpful And Friendly
LARRY SThe staff was very helpful and it was a great experience! Destiny and David were both excellent!
judy b | Overall ExperienceThe truck ran very rough to the point I was going to bring back for another truck,also engine light was on which I mentioned. Other wise my experience was good
CHESTER NOne of the best UHaul locations. Don't go anywhere else!!!
Matt L | Overall ExperiencePlease dont park the trucks so close people cant get into them. That sucked. Would be cool to have someone help back it up so they dont hit things-or park them so they face out.
CARRIE BMother Day trailer one day rental equipment went well, and the rental agent was pleasant. I have rented here about a dozen times, will do it again in the future.
STEPHEN SDavid was extremely helpful! He went over and above to make sure I was taken care of. You need more like him 👍👍👍
FORREST D | First ImpressionsThe staff at this location always goes above and beyond.
DAVID BThey were quick on both check out and check in . Worked really well. Instructions on use of the dolly were not great, but we figured it out.
MARK MThe staff at this location are always patient and very helpful.
David B | First ImpressionsGreat experience! Love the climate controlled area. I was worried about mice, but never had a single issue with that. No evidence of mice in any of my things. I really liked the garage ports, made it easy to bring or pick up things even if it was raining or cold.
John C | Overall ExperienceI could see 2 people working at the facility. 1 was taking an extremely long time explaining storage area options to a customer while 3 folks were dropping off trailers/trucks. The second person seemed to disappear and couldn’t assist in any of the returns. I was disappointed as my previous experiences were normally quicker and more responsive to handling customers
RANDY SThe person who helped me with my cargo rental was outstanding. He made the experience superb!
RUTH BNot a thing. Thanks.!
Nathan BAll employees were friendly and efficient! Great job!
CHRIS KStaff is very helpful and friendly. The facilities are always clean. I see someone cleaning every time I go to my unit.
Tim B | Overall ExperienceStaff are super nice, knowledgeable and down to earth. The place is clean and equipment all works as it should
KELLI EThe staff was capable, friendly, and efficient. They did a great job! I feel so blessed. Thank you!
JULIE B | First ImpressionsNOTHING ! The 2 gentlemen working at pickup and drop off were outstanding. Professional , quick service and very friendly. They both deserve a raise !!!!!
CARY PThe staff was very prompt and helpful!
ROGER NThe team at Milford, Oh. is just GREAT!
DANNIE LThe staff here is exceptionally friendly and extremely helpful. I've used U+Haul places that are much closer and now I only use this one. The storage units are also the best I've ever used.
KIMBERLY CThis was a fantastic storage facility. Extremely modern, by far the best I've used or seen. The only negative i have to say, is the prices are a bit high. It's why I left, really. However, for all the amenities you get, the price is justified. I have never seen individually alarmed indoor climate controlled units, and it was awesome.
Shane L | Overall ExperienceA few items were paid for but not delivered.
ROY SWe pulled up to return our truck where it indicated we should do so. Sat in our truck for more then 10 minutes before getting out and going in. The two employees were very busy talking and waved me out saying they would email me the receipt. We never did get the email but were able to check that the truck was properly logged in and accounted for on our account. Very disappointing customer service.
Andrew SThe staff was knowledgeable and friendly and the facility was clean and well maintained
MELISSA J | First ImpressionsGreat people. Excellent trucks trailers every time.
JOHNNY AStill waiting on an emailed receipt for the utility trailer rental which was returned within 24 hours at 1:42 PM Saturday 3/29, contract 28514349, equipment AO 2181K.
CHRISTOPHER GEasy drop off. They knew we were coming. Moving is stressful so having good people greet us was a breath of fresh air. Laura Harris.
LAURA HThe only problem I had was when returning the truck after hours. The picture on the app shows an orange key return box while at this location it's a door slot on a garage door and not well marked and hard to find when you're looking for an orange box mounted on a yellow pole.
Larry TExcellent service and facilities!!! Thank you!
Chad S | Overall ExperienceCustomer service was wonderful. Experience was great. Job well done.
Dallas Rhad not rented in a number of years. the person that checked me in, the man that helped me in Milford were really great to work with. very helpful and very professional. same with the drop off location in Greenville. great guy helped me. very efficient process of rental and drop off. highly recommend.
DAVID EYou guys were awesome
THOMAS GCost is not competitive. Home Depot offers 75 minute truck for $19.95 and no mileage charge.
MARGARET FLove this U-Haul!!!!
Matt L | First ImpressionsVery accommodating and polite to deal with. Great experience.
ELIZABETH H | Overall ExperienceThe facility was closed when we returned the vehicle but it was well lit and clean. They made it easy to return after hours
JENNIFER SBait and switch, they charged extra fees and cost came to almost double! Will not recommend to anyone. I moved my stuff to Milford storage.
Rick S | Overall ExperienceI cannot recommend this company enough! I’ve used them for years now and have never been disappointed. Equipment always clean and in good working order. Helpful, respectful and knowledgeable workers. Always clean
SUSAN MDrop off it says to wait in your vehicle however, after seeing the person was busy chatting to someone Ii decided to go inside and drop keys off. Was surprised they didn’t come out and check the vehicle while we were there. A little irritating
VICTORIA WDestiny was AWESOME. She helped me with all my questions on the equipment, was speedy and did it with a smile. She is a great face for the Uhaul customers. Well done, Destiny!
ROBERT LFriendly staff. Used less then time ihad been quoted for
JENNIFER WIs in my opion the best location
JAVIER AGreat customer service
IMMANUEL DGreat service
LAILA VExcellent friendly profesional and location is really convenient , employees very Nice all, thanks
JAVIER AThe agent that processed my pick up was friendly, helpful, and professional. She is a tremendous asset to U-Haul’s equity.
JEFFREY BThis Milford location is my go to location and I would always recommend. The staff is friendly and the after hours drop off is easy and safe.
LORINDA LFound trash inside under seats when picked up and boxes in the back of uhaul
ZACHARY WAll good
JEFFREY WMANY bullshit junk fees. Uhaul is not cost effective and practices deceptive advertising.
MARK JThe truck was covered with snow and parked so close to the next truck, I could not get in the drivers side. When I asked the person at the desk to clean off the snow, she made it seem like it was an inconvenience for her. Also, the driver's seat had a broken spring and was very uncomfortable. If I would have needed to drive more than 30 miles, it would have been painful. I expect more from U-Haul. You can do better.
KENT FThe young blonde lady that helped me around 10am 2/9 was great so was the gentleman that unhooked the trailer for me when I returned at 4:30.
BRENT SI was charged for 20 miles but drove less than that. I was told that i would be reimbursed for miles not driven. That didn’t happen. I should have said i only will drive 10 mies. Just be honest with your customers. Ray osborn. Rayosborn2828@aol.com
RAYMOND OYour entire operation was outstanding, from your facility to the staff. Idont see ANY AREAS THAT NEED IMPROVMENT.
CHARLES DThey have been a great business for many years!
CHARLES WVery friendly staff. Will definitely use this location again.
DAVID LEquipment was nice and clean. Sales people were very nice and friendly. I have always recommended this place and it's the only one that I use Thank you
JOYCE MThe return area says to wait in your equipment and someone will check you out. No one came. The line was 6 deep when I went in and only one person was working.
Christine HGreat customer service! Beautiful truck! The only thing I’d note with the truck I had was the right side mirrors wouldn’t adjust right. Outside of that, everything was great. Thank you U-Haul.
TYLER HDestiny provides the best customer service of any company I've ever interacted with. She is why I will always go there and why I refer all my friends and family to U-Haul and this specific location. There's also a young man that works there that is equally fantastic in the customer service arena. I love this team!
Anthony GOnly place I go!!!
Matt L | Overall ExperienceGreat service and managers!
JOSEPH RAwesome service friendly and caring staff
WILLIAM TVery satisfied
SHANNON Mi did online checkin and still had to show my id and answer the questions when i got there. Why do online checkin -- it did not speed up anything.
Richard BExcellent choice.
RICHARD MSuch a great experience at this U-Haul location in Milford! Unfortunately, I can't recall the name of the woman who was helping us but she was so friendly and knowledgeable and upon our return, even attached the Gremlin/Guardian bell to the motorcycle that my son picked up with the rented trailer :) Would definitely come back to this location and highly recommend it to others looking for rentals.
Jill SYour employees were exemplary! Very personable and efficient! Great experience!!
doralene m | First ImpressionsThe drive in portion was awesome since it rained along when I was moving out.
LANISE M | Overall ExperienceI just love the staff here! I have used UHaul for myself & other family members for years. This particular facility , is by far the best I have ever encountered!
MARY B | Overall ExperienceCouldn’t ask for a nicer place
Donald E | Overall ExperienceTh same aff here is absolutely amazing& helpful.
MARY B | First ImpressionsThe staff at this location is excellent. The facility is always clean. We looked at several storage units in Cincinnati and this was superior to all. We used our storage unit while building a new home and would not hesitate in highly recommending this one. We stored for 20 months and the condition of our items were the same at the end as when we started. Five stars facility and staff!
Ann B | Overall ExperienceVery Noel kept very nice staff very helpful
harold R | First ImpressionsEmployees were very helpful. We've used this facility twice and have had a good experience both times.
Burton S | Overall ExperienceThere were multiple times I could just walk in to what was supposed to be a locked facility without placing a code which made me feel like it was secure. Also a bit expensive for storage if you need larger than 10x10. Most staff were super nice. Last office girl was rude when I went to check out. Didn’t look up once and seemed to be irritated that I was there. Unfortunately this was my last impression of the customer service.
david b | Overall ExperienceVery well done. Efficient and priced correct.
Timothy C | Online Move InVery friendly and helpful staff. Facility was clean and easily accessible. I felt safe and felt that my items were secure at this facility.
audra s | Overall ExperienceThe gentleman working was very helpful
Rebecca E | First ImpressionsStephanie the manager has most definitely went above and beyond to meet our needs as we use this company very often! I wouldn't recommend any other u-haul than the one off commerce drive in milford as they welcome you with so much kindness they make you feel like family!!
Lyndsey H | First ImpressionsOnly U-Haul I use, super nice and professional.
Matt L | Overall ExperienceVery helpful. Great experience
Richard D | Online Move InThe staff is so helpful and I love that their availability is there to help when we need it.
Stepheni L | First ImpressionsWe will start moving in Sunday 13th.
tammy t | First ImpressionsJust needed a storage unit for a few months while relocating. This location and all staff exceeded my expectations. Everyone was more than helpful and most especially Charles and Destiny doing a fantastic job keeping up with everyone during a power outage during a storm. Very conveniently located as well.
Lauri J | Overall ExperienceWe had a great experience! I love having after hour access and a well lit and safe area to access our storage unit.
Stepheni L | Overall ExperienceI loved everything about my storage unit, and my truck rental. The staff was super friendly and helpful. U-Haul Milford is the best!!!
chris w | Overall ExperienceThere was a zip tie on the unit door latch with a sign that read 'customer ready.' When my husband cut the tie and opened the door, alarms went off, but no one responded to the alarms. There was no gate to use the access code, so anyone can get to the units. There was no lock in the unit. We had to go to Walmart to buy a lock, which may not deter savvy thieves. If I had known there is no fence or security gate, I would not have chosen this location.
Cheryl D | Online Move InThe employee who worked with me was very friendly and helpful. She was patient and took time to make sure things were working properly.
Tim B | First ImpressionsThanks
thomas s | First ImpressionsBy far, this is the nicest and cleanest facility I’ve used for storing my property.
Chris H | Overall ExperienceGreat staff and facility
LYNN A | Overall ExperienceStephanie the Mgr and all of her staff are the best I've ever worked with. They were helpful and met all my moving and storage needs.
Patty A | Overall ExperienceNo complaints at all. This place is super clean and convenient.
David P | Overall ExperienceCould not have been happier with my experience with UHaul and would recommend them to anyone at the drop of a hat.
george d | Overall ExperienceGreat facility! Well maintained, clean, well equipped, and organized for customer service and convenience. Stephanie extremely helpful
Carl W | Overall ExperienceThe ladies there were great and super helpful!
sarah n | First ImpressionsStaff female manager was friendly, informative, and helpful
Carl W | First ImpressionsDestiny was a delight and everybody was helpful and friendly. I will have no problems going back.
Annette H | Overall ExperienceWill always use this location for rentals. Excellent people!
LYNN A | First ImpressionsVery kind and personable employee.
Kristin S | First ImpressionsEveryone was very professional. It was a very easy transaction especially since I live out of town and my sister had to go in and out. Really appreciate the kindness
Michele M | Overall ExperienceGive the employees a living wage.
Aidan D | First ImpressionsThis place was spectacular! Not only was Destiny amazing, all the staff were super friendly and helpful. Unbelieveable. I will continue to always do business with Uhaul and recommend all my friends and family. Customer service is alive and well with UHaul, in an era where you can't find it anywhere!
Anthony G | First ImpressionsThis was probably the easiest move I have had thus far! And also the cleanest storage area/units! The staff that helped with was truly amazing and very very helpful. Even as they were leaving after their shifts had ended they still took the time to help me with my code!
Lauren O | Online Move InVery helpful and thorough check in. Very clean and neat facility
Lauri J | First ImpressionsI had to wait ten minutes or more for someone to come and take to my aid. I don’t know where everyone was at. I’m sure they were busy so hard day but I had to wait a while before I got checked in.
Annette H | First ImpressionsThe carts are awesome but I really couldn't have used a dolly, and the green recycle area is a great idea but I noticed ppl are using as a trash area, a lot of the furniture is trash while other furniture is nice still Also the reservation online sucks the facilities has a lot of open storage and I really couldn't have used a unit closer to the elevator as I have limited walking.
amanda c | Online Move InVery helpful in everything I needed.
Josephine W | Online Move InI am extremely pleased with U-Haul’s cleanliness and friendliness!
Kathleen M | Overall ExperienceExcellent, knowledgeable sales clerk that assisted me. May 8, 2024 at 2pm.
REBA P | First ImpressionsWill i recieve the free lock that came with the unit, it was not in the unit when i arrived .
Robert J | Online Move InStephanie was awesome in helping us with our storage unit. Very nice facility.
David P | First ImpressionsLittle bit too expensive but other than that amazing..
Joseph L | Overall ExperienceWe had automatic pay, and several times they contacted my cousin who called to say we were late, we swept the unit and tried to leave it like it was when we moved in. Hopefully we will get the other one emptied soon
eva l | Overall ExperienceMichelle and Staff are the BEST!
Andrew H | Overall ExperienceStaff is very friendly and professional
Frank K | First ImpressionsWorked with my situation and we’re very understanding
walter d | Overall ExperienceVery helpful knowledgeable staff
LYNN A | First ImpressionsGreat location. Very nice and friendly staff.
CLAUDIA J | Overall ExperienceStaff there is so friendly helpful and knowledgeable.
Johnny A | Overall ExperienceThe process was very easy
Judy S | First ImpressionsDakota was very knowledgeable and helpful
chris h | First ImpressionsOffice staff was always helpful and the facility was clean and felt safe.
melissa W | Overall ExperienceMy passcode did not work, every time i used it, it said "hello loretta".... im not a loretta, so i set my unit alarm off every single time i needed into my unit, it happened the first day i signed for my unit and the girl said it would update, but it did not. So heads up for the next person :)
CHRISTINA W | Overall ExperienceStaff was awesome
Michael S | First ImpressionsGreat staff! Great facility... Would recommend to anyone!
JON S | Overall ExperienceGreat business
rebecca f | First ImpressionsI'm really impressed with the service offered and the knowledgeable, friendly staff... I'm serious, I was really impressed. Jon
JON S | First ImpressionsGreat place. We left a 5,000 sq. Foot house, it worked out great. Being open 1 hour later would be helpful.
Robert T | Overall ExperienceThis uhaul storage facility provided me with the best quality service I've ever experienced at a storage facility. Everything is state of art and clean. There are 3 floors and elevators and really clean restrooms. They even have a 3 truck garage you can use to stay out of bad weather. I would highly recommend them to others looking for the best facility out there.
Tawona P | Online Move InI love that we can pull our vehicles inside to unload. Especially if it’s snowing or raining
Cynthia S | First ImpressionsStaff was friendly but not helpful. I rented 3311 for about 2 months. In the very beginning the alarm went off after properly logging in. I went to the staff and told them and they walked with me through the whole process of logging in and opening unit and alarm still went off. They said they would put a work order in to rectify the situation. The alarm continued to go off EVERY time I opened my unit. It was embarrassing and awkward to deal with which is why my rate is below average. Other than that situation I thought the facilities were up to par.
ALEXANDRIA W | Overall ExperienceThank you for a great experience with my storage needs!
Lloyd H | Overall ExperienceI had done my move in online and I had some issues with the door so I went up to the front desk for help with no issues from the young lady to assist me. We went to the unit I was given online and it wasn't cleared out from the previous tenant but she quickly found me a new room and got my paperwork and lock for me. Started off on a rough note, but ended very positively. The facility is very clean and accessible and the employees are very friendly and fast.
Sierra H | Online Move InOffice spelled highly of smoke
Angie C | Overall ExperienceThe assistant manager with the black hair was so friendly and nice. She is a great employee and very helpful.
Karen S | Overall ExperienceThe sliding doors to get into the building were either stuck wide open, would open if you approached them, or required me to swipe my card. It would be nice if the building was more secure and always required you to swipe your card.
jim s | Overall ExperienceThanks Stephanie, this one is made my day
Dean M | First ImpressionsGreat facility, excellent customer service
Clifford M | Overall ExperienceMichelle at the Milford UHaul and storage is an absolute angel. She was so kind and helpful when helping us drop of our truck from a 3rd party uhaul that told us we could drop it off anywhere then turn around and tried to charge us an additional 300 for their mistake. Regardless she made the situation better and helped us take care of it. The entire staff here is awesome but Michelle is incredible
Jordan R | Overall ExperienceIt would be nice to have a little lighting inside the storage area so you could see things.
stephen s | Overall ExperienceDakota was awesome.
Stephen G | First ImpressionsThank you
Sharon H | Overall ExperienceThe alarm kept going off while we were there but it seemed to be an outside issue. Had problems with the automatic garage door in one of the loading bays and while we were trying to get our van out of the bay when the auto door wouldn’t work, had a female officer from Milford PD show up and question us and took down my name and birthdate. But she was nice and it wasn’t a problem. Made the facility actually feel more secure.
Jason O | First ImpressionsHelpful and would work with you!
Kenneth C | Overall ExperienceMoved because price increases to over 160 per month
MICHELLE W | Overall ExperienceA light inside the storage unit would be helpful. We closed our storage early and was not reimbursed for the overpayment. We paid for an entire month and only used 3 days. We thought we would be prorated and reimbursed for the overpayment, but was told, no. Not happy about that, considering all the business I have done with U-Haul, especially in the last two years.
Dale P | Overall ExperienceThis facility goes beyond great. Staff is very helpful and everything is organized. I love that you can pull up to loading/unloading docks which makes it easy. And the bays to pull into in case of rain. Carts are nice to help with moving to your unit. I would definitely recommend Uhaul Storage.
Jackie E | First ImpressionsGreat experience all around.
Jon H | Overall ExperienceGreat Experience
RICHARD M | Overall ExperienceThe facility is extremely clean and well kept. The staff is especially helpful and friendly. I would recommend this to anyone in need of a storage and/or moving assistance!!
andrew K | Overall ExperienceThis manager is crazy times 100. She needs some customer service training big time. I would never recommend this facility to anybody
JONNY K | Overall ExperienceThe lady at the front was very nice. I forget her name but we were talking about how I just moved from California and she had lived there before.
Jessica W | Online Move InI was going through a transition in life , u guys made it bearable. Your excellent staff that go above and beyond. Your excellent clean facility made it worthwhile. God bless you for your kindness. Shalom. Shout out to Michelle and Stephanie.
mercy b | Overall ExperienceThank you
SUSAN R | Overall ExperienceOnly thing I would recommend is making the storage accessible 24/7 because I had to rush to get my stuff loaded in the unit before 10pm only thing I did not like is having to rush towards the end but otherwise love the whole experience with U-Haul and staff
ANTHONY Y | First ImpressionsA great place for storage!
eric S | Overall ExperienceEverything great except when it came time to move out of my storage. Staff was no longer friendly to me and it took almost a month for them to actually close it and call me to confirm.
Hannah B | Overall ExperienceMs. Stephanie and her staff did a great job in communicating with me and notifying me of any changes in my account!
Anthony M | Overall ExperienceSTEPHANIE was very helpful
kathleen k | First ImpressionsMichelle was great, very helpful and professional. She worked with us to find the best unit.
Chris W | First ImpressionsMichelle was incredibly helpful to get me in after hours because my unit wasn’t eligible for online checkin and I was going to miss the office hours. Great staff, clean easy to use facilities!!
Alicia H | First ImpressionsVery efficient and clean.
james c | First ImpressionsAll the staff were very friendly and helpful
lisa m | First ImpressionsKind and helpful people. I’d recommend them to everyone!! Love this place.
diane h | Overall ExperienceSo far everything is great! I’m happy with the service. Only place I could find that was convenient at an affordable price! That offered great promotional deals.
Jessica o | Online Move InVery convenient, clean and staff was always helpful. No complaints. They even noticed the time I didn't secure my unit once and replaced my lock. Thank you so very much
Debbie U | Overall ExperienceSo easy to use, the whole process is perfect
Robert T | Online Move InVery friendly and excellent service
Tracy C | First ImpressionsWe visited several storage units as we moved from FL to OH. The were awful and you could never speak with anyone-no one is on site or returns phone calls even if they were 5 star yelp reviews. The on-site at the U-haul in Milford service was excellent and the facility is extremely well cared for and clean. Moving is stressful and they answered all of my questions and could not have been more helpful. I highly recommend this storage facility. It is more than 5 stars.
Ann B | First ImpressionsMy unit was too small. I got there after hours and called for help. I needed a larger unit but no one could tell me just to rent it on line and I could immediately get in. This is crazy. Made my experience a long day.
Michael B | Online Move InNice new roomy, clean place. All people were very helpful.
kenneth s | First ImpressionsI’ve been in the service industry for 20 years and rarely do I have the pleasure of meeting an employee who exemplifies their company’s vision and culture like Michele Brewer! The reason I chose uHaul storage was the ease of doing business and convenience. I actually drive farther to use the facility but the staff adds value to the experience! Thank you Michele!
Todd R | First ImpressionsI'm really impressed by how clean the place is and how friendly the representative was.
SHAWN P | First Impressionsyou have an amazing facility and the price is reasonable. the staff are awesome, friendly, excellent customer service. I met a gentleman and Michelle on Saturday and Sunday. Michelle is an Angel . God bless her. and I met Jacoda and another Lady on Monday-- excellent. Thank you for all you do.
mercy b | First ImpressionsVery friendly staff and will definitely do more business with you! Thanks 😊
Jermey P | Overall ExperienceGreat place and location
FERNANDO C | Overall ExperienceWent above and beyond to help. Very happy with the facility and the staff
ASHLEY H | Overall ExperienceI had a misunderstanding here. I admitted I was in the wrong but the manager refused to any discussion. Stephanie was rude from the start. I suspect she would have raised her voice and continued to ‘shut it down’ had I not just agreed to pay a full month rent for 48 hours use. There was a reasonable argument to what occurred. Her employee did lead me to believe it was a monthly rental by calendar month not a rental from 28th to 28th of every month. Ask clearly before you rent from this location. It will cost you in the end and is different from most rentals of storage, home, car, and more. I suspect, just guessing, that it is intentionally designed this way to result in more income for the Corporate U-haul storage rental companies. Back to this manager she is firm and focused on her internal processes over having listening or managerial skill with customers. Based on my arrival and my facts presented to her she could have either offered a fair compromise or at least communicated with me in a professional manner that I would have to re-read my contract. Most managers listen and apologize for a misunderstanding even when the customer is dead wrong. She shut it down so rudely with me just asking her IF there was a possible resolution. Her quote…”Nope, 30 days IS 30 days!” She made it confrontational from the start. You’ve been warned if you have a situation that needs resolving at this location. Technically a manager is there for matters JUST LIKE this one. Highly recommend you take photos of any rental equipment BEFORE you leave because this person has but one focus. and that is to be right and run her show, at your expense. I DID reach out to the Corporate U-haul offices to be heard but they have yet to reply back to me. Signed, Disappointed in their Customer Service
Bryan S | Overall ExperienceAbsolutely worse rental place for anyone. Stephanie, the manager is one of the rudest people I have ever met, does not care about her staff or customers at all. Storage is overlooked and not maintained well as they are more worried about rentals and just standing around / smoking in the facility. Upper management is rude and doesn’t care about anything but money. Do not rent here.
Joshua J | Overall ExperienceMichelle the manager is absolutely awesome
Tyler M | Online Move InFriendly and neat
Manikandan B | First ImpressionsVery happy with facility and staff.
Sharon H | Overall ExperienceVery helpful Always gracious Will recommend highly
JAMES S | Overall ExperienceVery clean and well secured!
Dan F | Overall ExperienceMichelle ,uhaul associate checking me out was kind, personable and professional . Easy storage process -thank you !
LAWRENCE S | Overall ExperienceI have done business with about 8 different storage facilities in various parts of the country throughout my life, and about a dozen different U-haul rental dealers, and this one is by far the best in both categories. It's amazingly clean and well-maintained, well-lit, easy to get stuff in and out of, with an easy-access loading deck outside, has plenty of pushcarts available for customer use, and has excellent security systems. Even has a very clean restroom for customer use. The building itself was really well-designed for its purpose, which is good, because it's hard to overcome a poor design with pretty much anything you do in life. This location is exceptionally well-managed and everyone I met who worked there was friendly and genuinely helpful. And they didn't play any games with unexpected fees or requirements. This isn't just a great storage facility, it's an example of how to run a customer-service business, generally. I don't know if this is a U-haul corporate facility or an independent dealer / franchisee, but regardless, U-haul Corporate should use this location as a model to show other dealers and managers how to build out and run a great business.
James S | Overall ExperienceI wish it were 24 hrs, but other then that it was quick easy and affordable.
Ashley A | First ImpressionsThe whole experience was awesome. The staff are remarkably kind, friendly and helpful. The security is top notch. And the rooms are clean and smell fresh.
KELLI E | Overall ExperienceEverything went well.
frank c | First ImpressionsI have stored at a storage place close to home for many years and U Haul is so much Nicer
Eva l | First ImpressionsBrought two carts of items with me. Wheeled the first one inside and left it inside the door. Went back outside for the second and in the meantime, it turned 10pm and the doors locked me out. I was unable to retrieve my things sitting on the cart just inside the door and I was unable to unlock the door. I had to rent a hotel room overnight because I felt very uncomfortable leaving my things there sitting out in the open. And then I had to be back at the facility before it opened at 5am so that nobody stole my stuff. Called U-Haul number and they said the only person who could help was the manager and she didn’t answer her calls or text and her mailbox was full. Not a great experience.
Chrystal-Lynn A | Online Move InGreat place for storage. Only issue are the overhead doors which do not always close without a few tries.
Randy M | Overall ExperienceGreat experience
Karin C | First ImpressionsEverything was great until the office kept demanding payment when I told them I was going to pay a few days later than when the rent was due. The lady who called me told me if I didn't pay that day, she was going to sell my storage unit.
Heavenly P | Overall ExperienceGreat facility…. Well thought out and state of the art
Randy S | First ImpressionsAlways helpful and pleasant
Ed D | First ImpressionsStephanie was very helpful and she helped me in a timely manner. I’d recommend them to everyone 😊
Julie R | First ImpressionsStephanie the manager is wonderful. She's knowledgeable, hard working, friendly, and does a great job and has been so accommodating. Hats off. She's a real asset.
Diana H | First ImpressionsEverything was great. Definitely recommend
Eli m | Online Move InGreat facility. Thank you.
Michael L | Overall ExperienceGreat staff. Super clean. Beautiful facility.
Dan P | Overall ExperienceThis is the nicest/best storage facility I have ever used—new, clean, well-planned in structure and execution. I highly recommend it to anyone.
Frank S | Overall ExperienceFantastic group of folks at this facility!!
Matthew D | Overall ExperienceIt took some time for the customer in front of me to finish but that's to be expected with only 1 person running the counter. I let the gentleman behind me go first because he was only buying boxes. Then I took my turn.
Debbie U | First ImpressionsGreat experience. Clean, safe and convenient. Plenty of carts provided to make moving in and out easier. Loved the interior loading/unloading bays.
Joe N | Overall Experiencevery pleasant and nice to deal with
Matt R | First ImpressionsThis is a FIRST CLASS establishment! From the time you walk in it was run with complete professionalism. Clean, safe and easy to get around! BEST storage facility I have ever been in!
jenny c | First ImpressionsVery helpful staff. Fresh, clean facility. Very user friendly and convenient
bret h | First ImpressionsStephanie and her team are a pleasure to work with.
gary a | Overall ExperienceSecond to none!
JEFFREY C | Overall ExperienceExcellent staff units trucks vans & acess to units. Thanks to all of you for a great storage & moving experience!
Terry T | Overall ExperienceExcellent staff and great service. They helped my move-in go very smoothly..
Paul P | First ImpressionsExcellent facility, staff is very helpful and courteous. Would definitely use this facility again. Thank you!
Roger S | Overall ExperienceThey lady who waited on me was amazing! So friendly and helpful! Long dark hair, slim, she looked native American maybe? So wonderful! The manager was sitting next to her when I thanked the lady for being so helpful, the manager never looked up or acknowledged me or her associate. That's sad. I hope with this review the lady gets acknowledged for great service!
Patrick H | First ImpressionsFriendly and helpful staff, even in early morning hours.
ASHLEY H | First ImpressionsMichelle was fabulous
Ron J | First ImpressionsVery friendly, knowledgeable
Joseph S | First ImpressionsManagement was very good and the overall experience was awesome Thanks a ton!
SANDEEP T | Overall ExperienceClean, easy access and friendly help!!
Ellen P | Online Move InRandy was very helpful in helping me choose the correct size and type of unit I needed. He gave me a tour of the facility and the actual storage space I selected. Polite, knowledgeable and very helpful.
Wendy H | First Impressionsthe laddy who helped me was outstanding. Stephanie Collins , couldnt have asked for better service . walked me around the facilities , very nice lady . i wouldnt go anywhere else.
tom j | First ImpressionsMilford pkwy on chamber drive was excellently managed by attendant on duty ,Sunday July 10th. Joshua , I believe ,he first apologized for my brief wait , checked me in kindly and professionally . Explained instructions clearly , directed me and my husband to the storage unit and even followed up with information and help with my retuned uhaul van from a diffrent location. Excellent customer service! Thank you to your uhaul representative,Joshua , with our needs that day ,and future service.
LAWRENCE S | First ImpressionsI will never use U-Haul for anything again the store manager made it to where I would lose my things and never let me in to my unit.. toke the truck off the property I had it on when it was the property that was on the paperwork. Yes I had it for a week longer then I said because I was in jail and then the hospital with cancer payed a$840.00 and still would not let me iny things and I was told that I had to prove that was all I owed when that what 2as on the bill I showed her so I ended up loseing all my things. Milford Ohio U-Haul don't not ever use them
JASON B | Overall ExperienceCustomer service is nice I moved concord North Carolina to Milford Ohio I got treat very good keep up the good work
henry r | First ImpressionsEveryone was very friendly and helpful and the facility was very clean. Would recommend this facility to everyone!
LORNE P | First ImpressionsStaff was friendly, knowledgeable and took her time showing us around to explain everything clearly.
WAYLON R | First ImpressionsLove the place , will always us you, and tell others about you, very clean place
derrick g | First ImpressionsStephanie is the best of the best :) very friendly and super sweet and quick .
jessica t | First ImpressionsBest storage facility I have ever been to!
Andy L | Overall ExperienceMichelle was very helpful!
Amy S | First ImpressionsStephanie is awesome and helped me out a lot. Got the storage unit I needed after taking a nice tour of the facility. Was able to unload all my stuff very quickly and easily. I would definitely recommend Stephanie and U-Haul to everyone I know!
Eric R | First ImpressionsAttendant was very helpful and courteous
Stephanie M | First ImpressionsI understand there is a staffing shortage but if this facility wasn’t able to accommodate the amount of units and customers they should’ve stopped taking on more or gave a reduced price since we received a reduced quality of service.
Nicole R | Overall ExperienceDavid was very helpful and knowledgeable.
Brian M | First ImpressionsAlthough not the newest equipment, everything worked as it should and was appropriate for the Job. Staff was friendly but generally understaffed for a weekend day... service was excellent but had a line 4 deep at one time...
Quinn D | First ImpressionsLove the fact that there are moving carts available to use. Made the moving process so much easier and faster.
Andy L | First ImpressionsStephanie Collins was very Helpful and Dave Valentine. They were Both Professional and knowledgeable for what they do . Most of All patients.
eddie a | First ImpressionsThe ladies who helped me were great. It's a beautiful facility and I like the security features.
christie l | First ImpressionsThe people in the office were very helpful and friendly
Jeff S | First ImpressionsEveryone was so friendly and accommodating! I was helped quickly and the facility was awesome and well maintained!
CHRISTY B | First ImpressionsAll the people there are very nice and helpful great bunch of hard working people
Joanne S | Overall ExperienceStephanie was very helpful
Loretta D | First ImpressionsTerrific staff.
Randy M | First ImpressionsVery nice and clean. The representative was knowledgeable and fast
BILLY B | First ImpressionsEveryone there was very helpful and polite appreciated everything that they’ve done I hope the Lord bless each and everyone of them thank you very much
Steve M | First ImpressionsA storage was gotten in my name without my knowledge. How can that be done? A contract that I’m required to pay and I didn’t get it. I will get one but on my time and my money. I will sign for mine nobody has the right to do that behind my back.
Barbara B | First ImpressionsFrom the moment I’ve signed up for this facility, the staff has been nothing short of amazing!! They get soooooo busy but they are very attentive to each one’s needs! With HR being my specialty, I must say, they always deliver high levels of customer service!! The manager Stephanie is the sweetest most helpful person!!
ayesha s | First Impressions