I had a misunderstanding here. I admitted I was in the wrong but the manager refused to any discussion. Stephanie was rude from the start. I suspect she would have raised her voice and continued to ‘shut it down’ had I not just agreed to pay a full month rent for 48 hours use. There was a reasonable argument to what occurred. Her employee did lead me to believe it was a monthly rental by calendar month not a rental from 28th to 28th of every month. Ask clearly before you rent from this location. It will cost you in the end and is different from most rentals of storage, home, car, and more. I suspect, just guessing, that it is intentionally designed this way to result in more income for the Corporate U-haul storage rental companies. Back to this manager she is firm and focused on her internal processes over having listening or managerial skill with customers. Based on my arrival and my facts presented to her she could have either offered a fair compromise or at least communicated with me in a professional manner that I would have to re-read my contract. Most managers listen and apologize for a misunderstanding even when the customer is dead wrong. She shut it down so rudely with me just asking her IF there was a possible resolution. Her quote…”Nope, 30 days IS 30 days!” She made it confrontational from the start. You’ve been warned if you have a situation that needs resolving at this location. Technically a manager is there for matters JUST LIKE this one. Highly recommend you take photos of any rental equipment BEFORE you leave because this person has but one focus. and that is to be right and run her show, at your expense. I DID reach out to the Corporate U-haul offices to be heard but they have yet to reply back to me. Signed, Disappointed in their Customer Service
Bryan S. | Overall ExperienceSelf Storage Units in Milford, OH, 45150
U-Haul Moving & Storage at Milford Pkwy
Services at this Location:
Features Available at this Facility :
Available Units (All Sizes are Approximate)
Indoor Storage
Located inside a single or multi-story building, these indoor units provide two layers of protection. They keep your items safe against the elements, while additional security features keep your items secure.
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Small | 5' x 5' x 10'
Interior 1st Floor Street Level Heated
Miscellaneous Storage (up to 2 rooms)- Rate:
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$44.95
Per Month
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Small | 5' x 5' x 10'
Interior 3rd Floor Street Level Climate
Miscellaneous Storage (up to 2 rooms)- Rate:
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$49.95
Per Month
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Small | 5' x 5' x 9'
Interior 2nd Floor Street Level Climate
Miscellaneous Storage (up to 2 rooms)- Rate:
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$49.95
Per Month
Free Lock with
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Small | 5' x 6' x 9'
Interior 2nd Floor Street Level Climate
Miscellaneous Storage (up to 2 rooms)- Rate:
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$54.95
Per Month
Free Lock with
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Small | 5' x 10' x 10'
Interior 1st Floor Street Level Heated
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$59.95
Per Month
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Small | 5' x 10' x 9'
Interior 2nd Floor Street Level Climate ADA
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$69.95
Per Month
Free Lock with
Rent Now1 Unit Left!
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Small | 5' x 10' x 10'
Interior 3rd Floor Street Level Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$69.95
Per Month
Free Lock with
Rent Now -
Small | 5' x 10' x 9'
Interior 2nd Floor Street Level Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$69.95
Per Month
Free Lock with
Rent Now
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Medium | 5' x 15' x 9'
Interior 3rd Floor Street Level Elevator Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$89.95
Per Month
Free Lock with
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Medium | 5' x 15' x 9'
Interior 2nd Floor Street Level Elevator Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$89.95
Per Month
Free Lock with
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Medium | 10' x 10' x 10'
Interior 1st Floor Street Level Heated
2-3 Bedroom Home (1,200 - 1,600 sq. ft.)- Rate:
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$119.95
Per Month
Free Lock with
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Medium | 10' x 10' x 9'
Interior 2nd Floor Street Level Climate
2-3 Bedroom Home (1,200 - 1,600 sq. ft.)- Rate:
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$124.95
Per Month
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Medium | 10' x 10' x 10'
Interior 3rd Floor Street Level Climate
2-3 Bedroom Home (1,200 - 1,600 sq. ft.)- Rate:
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$124.95
Per Month
Free Lock with
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Medium | 10' x 10' x 9'
Interior 2nd Floor Street Level Climate ADA
2-3 Bedroom Home (1,200 - 1,600 sq. ft.)- Rate:
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$124.95
Per Month
Free Lock with
Rent Now1 Unit Left!
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Medium | 10' x 15' x 10'
Interior 1st Floor Street Level Heated
2-3 Bedroom Home (1,600 - 2,000 sq. ft.)- Rate:
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$184.95
Per Month
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Medium | 10' x 15' x 9'
Interior 2nd Floor Street Level Climate
2-3 Bedroom Home (1,600 - 2,000 sq. ft.)- Rate:
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$189.95
Per Month
Free Lock with
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Medium | 10' x 15' x 10'
Interior 3rd Floor Street Level Climate
2-3 Bedroom Home (1,600 - 2,000 sq. ft.)- Rate:
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$189.95
Per Month
Free Lock with
Rent Now -
Medium | 10' x 15' x 9'
Interior 2nd Floor Street Level Climate ADA
2-3 Bedroom Home (1,600 - 2,000 sq. ft.)- Rate:
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$189.95
Per Month
Free Lock with
Rent Now1 Unit Left!
Rent Now to Secure Your Room!
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Large | 10' x 20' x 10'
Interior 3rd Floor Street Level Climate
4 Bedroom Home or larger (2,000 sq. ft. & above)- Rate:
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$234.95
Per Month
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Large | 10' x 20' x 9'
Interior 2nd Floor Street Level Climate
4 Bedroom Home or larger (2,000 sq. ft. & above)- Rate:
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$234.95
Per Month
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Drive Up Storage
Located outside, drive up storage units provide customers convenience. Much like a garage at home, pull up with a vehicle anytime during access hours to quickly load and unload your possessions.
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Medium | 10' x 10' x 8'
Drive Up 1st Floor Outside Level No Climate
2-3 Bedroom Home (1,200 - 1,600 sq. ft.)- Rate:
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$119.95
Per Month
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Medium | 10' x 15' x 8'
Drive Up 1st Floor Outside Level No Climate
2-3 Bedroom Home (1,600 - 2,000 sq. ft.)- Rate:
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$184.95
Per Month
Free Lock with
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
What Is Online Move-In / Rent Now?
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5.5 miles from this location
Montgomery Station Storage
9370 Remington Rd
(U-Haul Neighborhood Dealer)
Loveland, OH 45140 -
6.5 miles from this location
U-Haul Moving & Storage at Beechmont Ave
8210 Beechmont Ave
Cincinnati, OH 45255 -
10.2 miles from this location
Mack Storage
2020 Langdon Farm Rd
(U-Haul Neighborhood Dealer)
Cincinnati, OH 45237Few Rooms Left. Reserve Today!
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10.8 miles from this location
Key-N-Lock Storage
400 E Galbraith Rd.
Cincinnati, OH 45215
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Absolutely worse rental place for anyone. Stephanie, the manager is one of the rudest people I have ever met, does not care about her staff or customers at all. Storage is overlooked and not maintained well as they are more worried about rentals and just standing around / smoking in the facility. Upper management is rude and doesn’t care about anything but money. Do not rent here.
Joshua J. | Overall ExperienceMichelle the manager is absolutely awesome
Tyler M. | Online Move InFriendly and neat
Manikandan B. | First ImpressionsVery happy with facility and staff.
Sharon H. | Overall ExperienceVery helpful Always gracious Will recommend highly
JAMES S. | Overall ExperienceVery clean and well secured!
Dan F. | Overall ExperienceMichelle ,uhaul associate checking me out was kind, personable and professional . Easy storage process -thank you !
LAWRENCE S. | Overall ExperienceI have done business with about 8 different storage facilities in various parts of the country throughout my life, and about a dozen different U-haul rental dealers, and this one is by far the best in both categories. It's amazingly clean and well-maintained, well-lit, easy to get stuff in and out of, with an easy-access loading deck outside, has plenty of pushcarts available for customer use, and has excellent security systems. Even has a very clean restroom for customer use. The building itself was really well-designed for its purpose, which is good, because it's hard to overcome a poor design with pretty much anything you do in life. This location is exceptionally well-managed and everyone I met who worked there was friendly and genuinely helpful. And they didn't play any games with unexpected fees or requirements. This isn't just a great storage facility, it's an example of how to run a customer-service business, generally. I don't know if this is a U-haul corporate facility or an independent dealer / franchisee, but regardless, U-haul Corporate should use this location as a model to show other dealers and managers how to build out and run a great business.
James S. | Overall ExperienceI wish it were 24 hrs, but other then that it was quick easy and affordable.
Ashley A. | First ImpressionsThe whole experience was awesome. The staff are remarkably kind, friendly and helpful. The security is top notch. And the rooms are clean and smell fresh.
KELLI E. | Overall ExperienceEverything went well.
frank c. | First ImpressionsI have stored at a storage place close to home for many years and U Haul is so much Nicer
Eva l. | First ImpressionsBrought two carts of items with me. Wheeled the first one inside and left it inside the door. Went back outside for the second and in the meantime, it turned 10pm and the doors locked me out. I was unable to retrieve my things sitting on the cart just inside the door and I was unable to unlock the door. I had to rent a hotel room overnight because I felt very uncomfortable leaving my things there sitting out in the open. And then I had to be back at the facility before it opened at 5am so that nobody stole my stuff. Called U-Haul number and they said the only person who could help was the manager and she didn’t answer her calls or text and her mailbox was full. Not a great experience.
Chrystal-Lynn A. | Online Move InGreat place for storage. Only issue are the overhead doors which do not always close without a few tries.
Randy M. | Overall ExperienceGreat experience
Karin C. | First ImpressionsEverything was great until the office kept demanding payment when I told them I was going to pay a few days later than when the rent was due. The lady who called me told me if I didn't pay that day, she was going to sell my storage unit.
Heavenly P. | Overall ExperienceGreat facility…. Well thought out and state of the art
Randy S. | First ImpressionsAlways helpful and pleasant
Ed D. | First Impressions